EBT Guides
Mar 19, 2025
Regularly checking your EBT balance is important for cardholders. It helps you manage your benefits effectively, avoid declined transactions, and detect any unauthorized charges promptly.
Staying on top of your balance ensures you can plan your purchases better and make the most of your benefits.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own pros and cons regarding convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the Nebraska EBT Hotline
EBT cardholders can check their balance by calling the Nebraska EBT Hotline at 1-877-247-6328. After dialing, select your preferred language, enter your EBT card number when prompted, and listen for your balance details. Alternatively, you can use the number printed on the back of your card for the same service.
Use Nebraska's Official SNAP Website
To check your EBT balance online in Nebraska, follow these steps:
Visit the Nebraska EBT website.
Log in with your username and password. If you don't have an account, you can create one by clicking on the "Create Account" button and following the registration instructions.
Once logged in, navigate to the section labeled "EBT" or "Card Balance" to view your current balance and recent transactions.
Check at an ATM
EBT cardholders can check their balance at any ATM displaying the Quest® logo. Simply insert your card, enter your PIN, and select the option to view your balance.
Be aware that some ATMs may charge a fee for balance inquiries, so it's best to use ATMs that offer free services for EBT cardholders.
Review Store Receipts
EBT users can check their balance by reviewing their purchase receipt, where the balance is typically printed at the bottom after a transaction. Both EBT Food and EBT Cash balances may appear on the receipt, making it easy to keep track of your funds.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to funds when you need them most.
When Funds Are Typically Loaded
In Nebraska, EBT funds are typically loaded based on the last digit of the recipient's Social Security Number (SSN). This staggered system helps manage the distribution process efficiently. Knowing your deposit schedule can help you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. You will be notified on the state’s EBT website or via customer service about any unplanned delays. If your benefits are not deposited on time, call the EBT hotline at 1-877-247-6328.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Nebraska roll over to the next month and accumulate. For more details, visit the ACCESSNebraska website.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when everything appears to be in order. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the Nebraska EBT Hotline at 1-877-247-6328 to report your card lost or stolen. This will help prevent unauthorized use.
Request a Replacement Card: Ask the customer service representative to send you a new card. It typically arrives within 7-10 business days.
File a Report if Required: Depending on your situation, you may need to file a report with local authorities. Check the ACCESSNebraska website for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, it's crucial to act quickly to secure your benefits and resolve the issue. Here are the steps you should follow:
Review Your Transaction History Regularly: Make it a habit to check your EBT transaction history frequently. This will help you spot any discrepancies early.
Contact Customer Service: If you find any unauthorized or incorrect charges, immediately call the Nebraska EBT Hotline at 1-877-247-6328 to report the issue. Provide them with details of the transaction in question.
Follow Up as Necessary: After reporting the issue, keep track of your case and follow up with customer service if needed to ensure the problem is resolved.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact the Nebraska EBT Hotline at 1-877-247-6328 to request a replacement.
System Outages: Sometimes, system outages can affect card transactions. Check the ACCESSNebraska website for any announcements regarding system maintenance or outages.
Reset PIN or Unlock Account
If you need to reset your PIN or unlock your EBT account, follow these steps:
Call the Nebraska Hotline: Dial 1-877-247-6328 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Log in to ACCESSNebraska: Visit the ACCESSNebraska website and log in with your credentials. Navigate to the section for PIN management and follow the instructions to reset your PIN.
When choosing a new PIN, make sure it is secure and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can track your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Just connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
