<p>Minnesota EBT Customer Service: How to Get Help & Common Issues</p> <p> </p>

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Getting answers about your Minnesota EBT benefits doesn't need to be a complicated process. Whether you're an existing cardholder who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with questions about applying, this guide provides clear instructions on contacting Minnesota's EBT customer service to resolve issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: The main toll-free number is 888-997-2227, available 24/7 for card services like balance checks, PIN changes, or reporting a lost card. This line offers both automated and live help.
For specific case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). Application assistance is on the Minnesota SNAP Hotline at 651-431-4050. A TTY line is at 800-627-3529. You can review these numbers on the DHS contact page.
Email: Minnesota does not provide a public email address for EBT customer service inquiries. For any questions or issues with your account, you should use the main 24/7 phone number for assistance.
Mail: For written correspondence, you can send mail to EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office at 444 Lafayette Road N. in St. Paul does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at your local county or tribal human services office. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting Minnesota.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes options for Spanish, Hmong, and Somali. If you need assistance in another language, a live agent can connect you with an interpreter. A representative can also provide the complete list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you might encounter a few problems along the way. Common issues include a lost card, a forgotten PIN, a damaged card, or even suspicious transactions. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost Or Stolen EBT Card

A lost or stolen card requires immediate action to protect your funds. The Minnesota Department of Human Services (DHS) advises reporting it right away to freeze the account and prevent unauthorized use.

Call the EBT customer service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us section.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number and date of birth.
Confirm recent transactions with the representative to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Once the new card arrives, activate it and set a new PIN before you use it.

Forgotten Or Blocked PIN

Forgetting your PIN or having your card blocked after too many incorrect attempts is a common frustration. You can reset your PIN or unlock your card by calling the 24-hour customer service line.

Have your card and personal information ready before calling the EBT customer service number. Select the "PIN change" option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid easily guessable combinations like your birthday or "1234."
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM.
Memorize your new PIN and keep it private to avoid future issues.

Damaged Or Expired Card

Physical damage, an expired date, or a card that was never activated can prevent it from working at checkout. Simple troubleshooting can often identify the problem, but sometimes a replacement is necessary.

First, try cleaning the magnetic stripe and using a different card reader to rule out equipment issues at the store.
Check the expiration date on your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card still doesn't work, call customer service to request a new one. Replacements for destroyed cards are mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card's magnetic stripe and chip before discarding it.

Suspicious Transactions Or Incorrect Balance

With card skimming and theft on the rise, you may notice unauthorized transactions or an unexpectedly low balance. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance, or check via the online portal.
If you find purchases you didn't make, immediately call the customer service line and report "fraudulent activity."
Ask the agent to freeze your card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any dispute forms sent by your county or the DHS within the given deadline. This is necessary for benefit replacement eligibility.
For more details on monitoring your funds, see this guide on how to check your EBT balance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your Minnesota EBT benefits doesn't need to be a complicated process. Whether you're an existing cardholder who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with questions about applying, this guide provides clear instructions on contacting Minnesota's EBT customer service to resolve issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: The main toll-free number is 888-997-2227, available 24/7 for card services like balance checks, PIN changes, or reporting a lost card. This line offers both automated and live help.
For specific case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). Application assistance is on the Minnesota SNAP Hotline at 651-431-4050. A TTY line is at 800-627-3529. You can review these numbers on the DHS contact page.
Email: Minnesota does not provide a public email address for EBT customer service inquiries. For any questions or issues with your account, you should use the main 24/7 phone number for assistance.
Mail: For written correspondence, you can send mail to EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office at 444 Lafayette Road N. in St. Paul does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at your local county or tribal human services office. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting Minnesota.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes options for Spanish, Hmong, and Somali. If you need assistance in another language, a live agent can connect you with an interpreter. A representative can also provide the complete list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you might encounter a few problems along the way. Common issues include a lost card, a forgotten PIN, a damaged card, or even suspicious transactions. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost Or Stolen EBT Card

A lost or stolen card requires immediate action to protect your funds. The Minnesota Department of Human Services (DHS) advises reporting it right away to freeze the account and prevent unauthorized use.

Call the EBT customer service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us section.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number and date of birth.
Confirm recent transactions with the representative to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Once the new card arrives, activate it and set a new PIN before you use it.

Forgotten Or Blocked PIN

Forgetting your PIN or having your card blocked after too many incorrect attempts is a common frustration. You can reset your PIN or unlock your card by calling the 24-hour customer service line.

Have your card and personal information ready before calling the EBT customer service number. Select the "PIN change" option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid easily guessable combinations like your birthday or "1234."
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM.
Memorize your new PIN and keep it private to avoid future issues.

Damaged Or Expired Card

Physical damage, an expired date, or a card that was never activated can prevent it from working at checkout. Simple troubleshooting can often identify the problem, but sometimes a replacement is necessary.

First, try cleaning the magnetic stripe and using a different card reader to rule out equipment issues at the store.
Check the expiration date on your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card still doesn't work, call customer service to request a new one. Replacements for destroyed cards are mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card's magnetic stripe and chip before discarding it.

Suspicious Transactions Or Incorrect Balance

With card skimming and theft on the rise, you may notice unauthorized transactions or an unexpectedly low balance. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance, or check via the online portal.
If you find purchases you didn't make, immediately call the customer service line and report "fraudulent activity."
Ask the agent to freeze your card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any dispute forms sent by your county or the DHS within the given deadline. This is necessary for benefit replacement eligibility.
For more details on monitoring your funds, see this guide on how to check your EBT balance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your Minnesota EBT benefits doesn't need to be a complicated process. Whether you're an existing cardholder who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with questions about applying, this guide provides clear instructions on contacting Minnesota's EBT customer service to resolve issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: The main toll-free number is 888-997-2227, available 24/7 for card services like balance checks, PIN changes, or reporting a lost card. This line offers both automated and live help.
For specific case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). Application assistance is on the Minnesota SNAP Hotline at 651-431-4050. A TTY line is at 800-627-3529. You can review these numbers on the DHS contact page.
Email: Minnesota does not provide a public email address for EBT customer service inquiries. For any questions or issues with your account, you should use the main 24/7 phone number for assistance.
Mail: For written correspondence, you can send mail to EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office at 444 Lafayette Road N. in St. Paul does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at your local county or tribal human services office. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting Minnesota.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes options for Spanish, Hmong, and Somali. If you need assistance in another language, a live agent can connect you with an interpreter. A representative can also provide the complete list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you might encounter a few problems along the way. Common issues include a lost card, a forgotten PIN, a damaged card, or even suspicious transactions. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost Or Stolen EBT Card

A lost or stolen card requires immediate action to protect your funds. The Minnesota Department of Human Services (DHS) advises reporting it right away to freeze the account and prevent unauthorized use.

Call the EBT customer service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us section.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number and date of birth.
Confirm recent transactions with the representative to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Once the new card arrives, activate it and set a new PIN before you use it.

Forgotten Or Blocked PIN

Forgetting your PIN or having your card blocked after too many incorrect attempts is a common frustration. You can reset your PIN or unlock your card by calling the 24-hour customer service line.

Have your card and personal information ready before calling the EBT customer service number. Select the "PIN change" option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid easily guessable combinations like your birthday or "1234."
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM.
Memorize your new PIN and keep it private to avoid future issues.

Damaged Or Expired Card

Physical damage, an expired date, or a card that was never activated can prevent it from working at checkout. Simple troubleshooting can often identify the problem, but sometimes a replacement is necessary.

First, try cleaning the magnetic stripe and using a different card reader to rule out equipment issues at the store.
Check the expiration date on your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card still doesn't work, call customer service to request a new one. Replacements for destroyed cards are mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card's magnetic stripe and chip before discarding it.

Suspicious Transactions Or Incorrect Balance

With card skimming and theft on the rise, you may notice unauthorized transactions or an unexpectedly low balance. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance, or check via the online portal.
If you find purchases you didn't make, immediately call the customer service line and report "fraudulent activity."
Ask the agent to freeze your card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any dispute forms sent by your county or the DHS within the given deadline. This is necessary for benefit replacement eligibility.
For more details on monitoring your funds, see this guide on how to check your EBT balance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your Minnesota EBT benefits doesn't need to be a complicated process. Whether you're an existing cardholder who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with questions about applying, this guide provides clear instructions on contacting Minnesota's EBT customer service to resolve issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: The main toll-free number is 888-997-2227, available 24/7 for card services like balance checks, PIN changes, or reporting a lost card. This line offers both automated and live help.
For specific case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). Application assistance is on the Minnesota SNAP Hotline at 651-431-4050. A TTY line is at 800-627-3529. You can review these numbers on the DHS contact page.
Email: Minnesota does not provide a public email address for EBT customer service inquiries. For any questions or issues with your account, you should use the main 24/7 phone number for assistance.
Mail: For written correspondence, you can send mail to EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office at 444 Lafayette Road N. in St. Paul does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at your local county or tribal human services office. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting Minnesota.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes options for Spanish, Hmong, and Somali. If you need assistance in another language, a live agent can connect you with an interpreter. A representative can also provide the complete list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you might encounter a few problems along the way. Common issues include a lost card, a forgotten PIN, a damaged card, or even suspicious transactions. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost Or Stolen EBT Card

A lost or stolen card requires immediate action to protect your funds. The Minnesota Department of Human Services (DHS) advises reporting it right away to freeze the account and prevent unauthorized use.

Call the EBT customer service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us section.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number and date of birth.
Confirm recent transactions with the representative to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Once the new card arrives, activate it and set a new PIN before you use it.

Forgotten Or Blocked PIN

Forgetting your PIN or having your card blocked after too many incorrect attempts is a common frustration. You can reset your PIN or unlock your card by calling the 24-hour customer service line.

Have your card and personal information ready before calling the EBT customer service number. Select the "PIN change" option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid easily guessable combinations like your birthday or "1234."
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM.
Memorize your new PIN and keep it private to avoid future issues.

Damaged Or Expired Card

Physical damage, an expired date, or a card that was never activated can prevent it from working at checkout. Simple troubleshooting can often identify the problem, but sometimes a replacement is necessary.

First, try cleaning the magnetic stripe and using a different card reader to rule out equipment issues at the store.
Check the expiration date on your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card still doesn't work, call customer service to request a new one. Replacements for destroyed cards are mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card's magnetic stripe and chip before discarding it.

Suspicious Transactions Or Incorrect Balance

With card skimming and theft on the rise, you may notice unauthorized transactions or an unexpectedly low balance. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance, or check via the online portal.
If you find purchases you didn't make, immediately call the customer service line and report "fraudulent activity."
Ask the agent to freeze your card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any dispute forms sent by your county or the DHS within the given deadline. This is necessary for benefit replacement eligibility.
For more details on monitoring your funds, see this guide on how to check your EBT balance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Getting answers about your Minnesota EBT benefits doesn't need to be a complicated process. Whether you're an existing cardholder who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with questions about applying, this guide provides clear instructions on contacting Minnesota's EBT customer service to resolve issues quickly.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several different channels.

Phone: The main toll-free number is 888-997-2227, available 24/7 for card services like balance checks, PIN changes, or reporting a lost card. This line offers both automated and live help.
For specific case questions, call 651-431-4049 (metro) or 800-657-3698 (statewide). Application assistance is on the Minnesota SNAP Hotline at 651-431-4050. A TTY line is at 800-627-3529. You can review these numbers on the DHS contact page.
Email: Minnesota does not provide a public email address for EBT customer service inquiries. For any questions or issues with your account, you should use the main 24/7 phone number for assistance.
Mail: For written correspondence, you can send mail to EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941. Note that the administrative office at 444 Lafayette Road N. in St. Paul does not provide walk-in EBT services.
In-Person: Face-to-face assistance is available at your local county or tribal human services office. You can find the address and phone number for your nearest location by using the USDA's SNAP State Directory and selecting Minnesota.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes options for Spanish, Hmong, and Somali. If you need assistance in another language, a live agent can connect you with an interpreter. A representative can also provide the complete list of available languages during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides significant support, you might encounter a few problems along the way. Common issues include a lost card, a forgotten PIN, a damaged card, or even suspicious transactions. Knowing the right steps to take can help you resolve these situations quickly and secure your benefits.

Lost Or Stolen EBT Card

A lost or stolen card requires immediate action to protect your funds. The Minnesota Department of Human Services (DHS) advises reporting it right away to freeze the account and prevent unauthorized use.

Call the EBT customer service line at 888-997-2227. This number is also on the back of your card and the DHS Contact Us section.
Follow the prompts for a "lost or stolen card" and provide your card number or Social Security number and date of birth.
Confirm recent transactions with the representative to identify any fraudulent activity.
Request a replacement card. Your old card will be deactivated, and a new one will arrive by mail, typically within 7–10 business days.
Once the new card arrives, activate it and set a new PIN before you use it.

Forgotten Or Blocked PIN

Forgetting your PIN or having your card blocked after too many incorrect attempts is a common frustration. You can reset your PIN or unlock your card by calling the 24-hour customer service line.

Have your card and personal information ready before calling the EBT customer service number. Select the "PIN change" option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Choose a new four-digit PIN. Avoid easily guessable combinations like your birthday or "1234."
Wait for confirmation that the card is unlocked. You can test the new PIN with a balance inquiry at an ATM.
Memorize your new PIN and keep it private to avoid future issues.

Damaged Or Expired Card

Physical damage, an expired date, or a card that was never activated can prevent it from working at checkout. Simple troubleshooting can often identify the problem, but sometimes a replacement is necessary.

First, try cleaning the magnetic stripe and using a different card reader to rule out equipment issues at the store.
Check the expiration date on your card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card still doesn't work, call customer service to request a new one. Replacements for destroyed cards are mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card's magnetic stripe and chip before discarding it.

Suspicious Transactions Or Incorrect Balance

With card skimming and theft on the rise, you may notice unauthorized transactions or an unexpectedly low balance. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your transaction history. You can use the free Benny app to track your SNAP and EBT Cash balance, or check via the online portal.
If you find purchases you didn't make, immediately call the customer service line and report "fraudulent activity."
Ask the agent to freeze your card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any dispute forms sent by your county or the DHS within the given deadline. This is necessary for benefit replacement eligibility.
For more details on monitoring your funds, see this guide on how to check your EBT balance.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.