Common EBT-Related Issues and How to Resolve Them

While most EBT transactions are seamless, cardholders can occasionally run into problems. Common issues range from a lost card or forgotten PIN to a transaction being declined at the register. Below are four frequent problems and the steps to resolve them.

Lost Or Stolen Card

A missing card requires immediate action to protect your benefits. The EBT customer service in Connecticut is available around the clock to help you secure your account and get a new card. Taking these steps quickly can prevent benefit theft.

• Call 1-888-328-2666 right away to report the card missing. This will block anyone from using it.

• Provide your Social Security number, date of birth, and zip code to verify your identity.

• Ask the representative to mail you a replacement card, which typically arrives in 7-10 business days.

• When your new card arrives, you must select a new PIN before its first use.

• Until the replacement comes, you can use your last receipt or the phone line to monitor your balance.

Forgotten Or Locked PIN

Forgetting your PIN or getting locked out after too many wrong attempts is a common hiccup. Resolving this often starts with a call to the Connecticut EBT customer service number. You can reset your PIN and regain access to your benefits in just a few minutes.

• Dial 1-888-328-2666 and follow the menu prompts to change or reset your PIN.

• Confirm your identity by providing the requested personal details.

• Enter a new four-digit PIN. Avoid obvious combinations like 1234 or your birth year.

• Memorize your new PIN and never share it with anyone.

• Test the new PIN at an ATM or retailer to confirm it works before your next shopping trip.

Card Declined Or “Does Not Work” At Checkout

A declined card at checkout can be stressful, but the cause is often simple. The issue could be insufficient funds, the store’s equipment, or the card itself. Here is how to troubleshoot the problem right at the store.

• First, check your real-time balance to rule out insufficient funds. You can do this by calling the EBT customer service line.

• Ask the cashier if their EBT network is down. If so, you may need to try another register or a different store.

• Inspect your card’s magnetic stripe or chip for damage. If it appears cracked or worn, you can request a free replacement.

• Re-enter your PIN slowly. Three incorrect attempts will lock your card for 24 hours.

• If the card still fails, document the details and report the problem to your DSS caseworker.

Balance Lower Than Expected Or Deposit Missing

If your balance seems wrong or a deposit is missing, it could be due to deposit timing or a transaction error. Good customer service for EBT can help you sort this out. Verifying your transaction history is the first step to finding the source of the discrepancy.

• Confirm the shortfall by checking your balance. You can use the free Benny app to track your SNAP and EBT Cash balance or look at your last receipt.

• Review the EBT deposit schedule for Connecticut, as weekends or holidays can sometimes shift arrival dates.

• Look over recent transactions for errors or potential fraud. If anything looks unfamiliar, change your PIN immediately.

• If the issue seems related to eligibility or paperwork, contact your DSS worker to confirm all your documents are current.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It's a helpful resource that works alongside the EBT customer service in Connecticut.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This can save you from calling the Connecticut EBT customer service number for simple balance checks.

Download Benny to take control of your spending and get more out of your EBT benefits.