Colorado EBT Customer Service: How to Get Help & Common Issues

Contact EBT customer service in Colorado by phone, email, mail, or in-person for help with a lost card, PIN, missing benefits, or SNAP questions.

Rishi Ahuja

Rishi Ahuja

Updated on:

Dec 14, 2025

Published on:

Oct 6, 2025

Colorado EBT Customer Service

Colorado EBT Customer Service: How to Get Help & Common Issues

Contact EBT customer service in Colorado by phone, email, mail, or in-person for help with a lost card, PIN, missing benefits, or SNAP questions.

Rishi Ahuja

Rishi Ahuja

Updated on:

Dec 14, 2025

Published on:

Oct 6, 2025

Colorado EBT Customer Service

Colorado EBT Customer Service: How to Get Help & Common Issues

Contact EBT customer service in Colorado by phone, email, mail, or in-person for help with a lost card, PIN, missing benefits, or SNAP questions.

Rishi Ahuja

Rishi Ahuja

Updated on:

Dec 14, 2025

Published on:

Oct 6, 2025

Colorado EBT Customer Service

Colorado EBT Customer Service: How to Get Help & Common Issues

Contact EBT customer service in Colorado by phone, email, mail, or in-person for help with a lost card, PIN, missing benefits, or SNAP questions.

Rishi Ahuja

Rishi Ahuja

Updated on:

Dec 14, 2025

Published on:

Oct 6, 2025

Colorado EBT Customer Service

Colorado EBT Customer Service: How to Get Help & Common Issues

Contact EBT customer service in Colorado by phone, email, mail, or in-person for help with a lost card, PIN, missing benefits, or SNAP questions.

Rishi Ahuja

Rishi Ahuja

Updated on:

Dec 14, 2025

Published on:

Oct 6, 2025

Colorado EBT Customer Service

SHARE

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Dealing with your EBT benefits in Colorado doesn't have to be a complicated process. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details how to reach EBT customer service in Colorado and solve problems efficiently.

How to Contact EBT Customer Service in Colorado

There are a few different ways to contact support and manage your benefits, from making a quick phone call to visiting an office in person.

  • Phone: The primary Colorado EBT customer service number is 1-888-328-2656. An automated system is available 24/7 for balance checks and PIN changes, while live agents can help with lost cards or fraud reports Monday through Friday, 8:00 a.m. to 5:00 p.m. MT. A TTY/TDD line is also available at 1-800-659-2656.

  • Email: No public email address is provided for EBT customer service in Colorado. For all assistance, you are directed to call the main phone number instead.

  • Mail: For formal correspondence or to send required documents, you can write to the department at Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.

  • In-Person: If you need face-to-face help, you can find your local human services office by using the state's official directory to contact your county. You can also get location assistance by dialing 211 within the state for customer service for EBT.

Multi-Lingual Support

For EBT customer service in Colorado, interpreter services are available. Commonly requested languages include Spanish, Vietnamese, and Chinese, with additional options available upon request. When calling the Colorado EBT customer service number, simply stay on the line and inform the agent which language you need.

Download Benny app to save on groceries

  • Get coupons from your favorite brands

  • Earn 1-3% cash back on SNAP and track your EBT balance

  • Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card can be stressful, but taking immediate action can protect your benefits. The first step is to secure your account to prevent unauthorized use. Promptly contacting the right support is the best way to handle the situation.

  • Freeze the card immediately in the ebtEDGE mobile app or Cardholder Portal. This action blocks new purchases, PIN changes, and ATM withdrawals.

  • Call the Colorado EBT customer service number at 1-888-328-2656 to report the card missing and order a replacement. If you do not have the card number, stay on the line for an agent.

  • Request expedited mailing if you have no other way to buy food.

  • Review recent transactions in ebtEDGE and note any unauthorized charges to dispute with the agent.

  • If you need a card sooner, visit your county human services office for an in-person replacement.

Forgotten, Blocked, or Compromised PIN

Your PIN is your key to accessing benefits, so forgetting it or getting locked out can be a problem. If you suspect your PIN is compromised, you should change it immediately to secure your account from potential fraud.

  • Change your PIN through the Cardholder Portal, the ebtEDGE app, or by calling the customer service line and following the “PIN change” menu.

  • Choose a four-digit PIN that is not a birth year, address, or a repeating number sequence.

  • If you were locked out after too many bad entries, wait 24 hours before trying the new PIN.

  • Make a habit of changing your PIN right before each monthly deposit to reduce fraud risk, as recommended by the CDHS.

  • Store your new PIN in a secure place and never share it with anyone, including store staff.

Suspicious Transactions or Possible Fraud

Seeing unauthorized transactions on your account is alarming. Acting fast is the best way to limit the damage and start the recovery process with customer service for EBT in Colorado.

  • Freeze your card or call customer service right away to stop further activity.

  • Change your PIN during the same call or in the app or portal.

  • Ask the agent to review and flag disputed transactions and request an investigation case number.

  • File a police report and notify your county human services office. Keep copies for any reimbursement claim.

  • Turn on app alerts and check your balance daily until you receive a new card.

Monthly Benefits Missing or Late

If your monthly benefits have not appeared on the expected deposit date, there could be a few reasons. Before worrying, check a few things to identify the source of the delay.

  • Compare the expected deposit date with the official Colorado EBT deposit schedule, noting any weekend or holiday delays.

  • Confirm your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or use the ebtEDGE app.

  • Log in to Colorado PEAK or read recent mail for recertification or document requests that might be holding up the payment.

  • If the account is still empty after the scheduled date, call the EBT hotline with your case number to request a manual trace.

  • Contact your county office for processing updates and budget for one-business-day delays around federal holidays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can use it at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's. This is often more convenient than calling the Colorado EBT customer service number for a balance inquiry.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This process provides a straightforward way to handle your benefits, unlike navigating the options for EBT customer service in Colorado for simple questions.

Download Benny to take control of your spending and get more out of your EBT benefits.



Frequently Asked Questions

SHARE

Dealing with your EBT benefits in Colorado doesn't have to be a complicated process. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details how to reach EBT customer service in Colorado and solve problems efficiently.

How to Contact EBT Customer Service in Colorado

There are a few different ways to contact support and manage your benefits, from making a quick phone call to visiting an office in person.

  • Phone: The primary Colorado EBT customer service number is 1-888-328-2656. An automated system is available 24/7 for balance checks and PIN changes, while live agents can help with lost cards or fraud reports Monday through Friday, 8:00 a.m. to 5:00 p.m. MT. A TTY/TDD line is also available at 1-800-659-2656.

  • Email: No public email address is provided for EBT customer service in Colorado. For all assistance, you are directed to call the main phone number instead.

  • Mail: For formal correspondence or to send required documents, you can write to the department at Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.

  • In-Person: If you need face-to-face help, you can find your local human services office by using the state's official directory to contact your county. You can also get location assistance by dialing 211 within the state for customer service for EBT.

Multi-Lingual Support

For EBT customer service in Colorado, interpreter services are available. Commonly requested languages include Spanish, Vietnamese, and Chinese, with additional options available upon request. When calling the Colorado EBT customer service number, simply stay on the line and inform the agent which language you need.

Download Benny app to save on groceries

  • Get coupons from your favorite brands

  • Earn 1-3% cash back on SNAP and track your EBT balance

  • Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card can be stressful, but taking immediate action can protect your benefits. The first step is to secure your account to prevent unauthorized use. Promptly contacting the right support is the best way to handle the situation.

  • Freeze the card immediately in the ebtEDGE mobile app or Cardholder Portal. This action blocks new purchases, PIN changes, and ATM withdrawals.

  • Call the Colorado EBT customer service number at 1-888-328-2656 to report the card missing and order a replacement. If you do not have the card number, stay on the line for an agent.

  • Request expedited mailing if you have no other way to buy food.

  • Review recent transactions in ebtEDGE and note any unauthorized charges to dispute with the agent.

  • If you need a card sooner, visit your county human services office for an in-person replacement.

Forgotten, Blocked, or Compromised PIN

Your PIN is your key to accessing benefits, so forgetting it or getting locked out can be a problem. If you suspect your PIN is compromised, you should change it immediately to secure your account from potential fraud.

  • Change your PIN through the Cardholder Portal, the ebtEDGE app, or by calling the customer service line and following the “PIN change” menu.

  • Choose a four-digit PIN that is not a birth year, address, or a repeating number sequence.

  • If you were locked out after too many bad entries, wait 24 hours before trying the new PIN.

  • Make a habit of changing your PIN right before each monthly deposit to reduce fraud risk, as recommended by the CDHS.

  • Store your new PIN in a secure place and never share it with anyone, including store staff.

Suspicious Transactions or Possible Fraud

Seeing unauthorized transactions on your account is alarming. Acting fast is the best way to limit the damage and start the recovery process with customer service for EBT in Colorado.

  • Freeze your card or call customer service right away to stop further activity.

  • Change your PIN during the same call or in the app or portal.

  • Ask the agent to review and flag disputed transactions and request an investigation case number.

  • File a police report and notify your county human services office. Keep copies for any reimbursement claim.

  • Turn on app alerts and check your balance daily until you receive a new card.

Monthly Benefits Missing or Late

If your monthly benefits have not appeared on the expected deposit date, there could be a few reasons. Before worrying, check a few things to identify the source of the delay.

  • Compare the expected deposit date with the official Colorado EBT deposit schedule, noting any weekend or holiday delays.

  • Confirm your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or use the ebtEDGE app.

  • Log in to Colorado PEAK or read recent mail for recertification or document requests that might be holding up the payment.

  • If the account is still empty after the scheduled date, call the EBT hotline with your case number to request a manual trace.

  • Contact your county office for processing updates and budget for one-business-day delays around federal holidays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can use it at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's. This is often more convenient than calling the Colorado EBT customer service number for a balance inquiry.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This process provides a straightforward way to handle your benefits, unlike navigating the options for EBT customer service in Colorado for simple questions.

Download Benny to take control of your spending and get more out of your EBT benefits.



Frequently Asked Questions

SHARE

Dealing with your EBT benefits in Colorado doesn't have to be a complicated process. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details how to reach EBT customer service in Colorado and solve problems efficiently.

How to Contact EBT Customer Service in Colorado

There are a few different ways to contact support and manage your benefits, from making a quick phone call to visiting an office in person.

  • Phone: The primary Colorado EBT customer service number is 1-888-328-2656. An automated system is available 24/7 for balance checks and PIN changes, while live agents can help with lost cards or fraud reports Monday through Friday, 8:00 a.m. to 5:00 p.m. MT. A TTY/TDD line is also available at 1-800-659-2656.

  • Email: No public email address is provided for EBT customer service in Colorado. For all assistance, you are directed to call the main phone number instead.

  • Mail: For formal correspondence or to send required documents, you can write to the department at Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.

  • In-Person: If you need face-to-face help, you can find your local human services office by using the state's official directory to contact your county. You can also get location assistance by dialing 211 within the state for customer service for EBT.

Multi-Lingual Support

For EBT customer service in Colorado, interpreter services are available. Commonly requested languages include Spanish, Vietnamese, and Chinese, with additional options available upon request. When calling the Colorado EBT customer service number, simply stay on the line and inform the agent which language you need.

Download Benny app to save on groceries

  • Get coupons from your favorite brands

  • Earn 1-3% cash back on SNAP and track your EBT balance

  • Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card can be stressful, but taking immediate action can protect your benefits. The first step is to secure your account to prevent unauthorized use. Promptly contacting the right support is the best way to handle the situation.

  • Freeze the card immediately in the ebtEDGE mobile app or Cardholder Portal. This action blocks new purchases, PIN changes, and ATM withdrawals.

  • Call the Colorado EBT customer service number at 1-888-328-2656 to report the card missing and order a replacement. If you do not have the card number, stay on the line for an agent.

  • Request expedited mailing if you have no other way to buy food.

  • Review recent transactions in ebtEDGE and note any unauthorized charges to dispute with the agent.

  • If you need a card sooner, visit your county human services office for an in-person replacement.

Forgotten, Blocked, or Compromised PIN

Your PIN is your key to accessing benefits, so forgetting it or getting locked out can be a problem. If you suspect your PIN is compromised, you should change it immediately to secure your account from potential fraud.

  • Change your PIN through the Cardholder Portal, the ebtEDGE app, or by calling the customer service line and following the “PIN change” menu.

  • Choose a four-digit PIN that is not a birth year, address, or a repeating number sequence.

  • If you were locked out after too many bad entries, wait 24 hours before trying the new PIN.

  • Make a habit of changing your PIN right before each monthly deposit to reduce fraud risk, as recommended by the CDHS.

  • Store your new PIN in a secure place and never share it with anyone, including store staff.

Suspicious Transactions or Possible Fraud

Seeing unauthorized transactions on your account is alarming. Acting fast is the best way to limit the damage and start the recovery process with customer service for EBT in Colorado.

  • Freeze your card or call customer service right away to stop further activity.

  • Change your PIN during the same call or in the app or portal.

  • Ask the agent to review and flag disputed transactions and request an investigation case number.

  • File a police report and notify your county human services office. Keep copies for any reimbursement claim.

  • Turn on app alerts and check your balance daily until you receive a new card.

Monthly Benefits Missing or Late

If your monthly benefits have not appeared on the expected deposit date, there could be a few reasons. Before worrying, check a few things to identify the source of the delay.

  • Compare the expected deposit date with the official Colorado EBT deposit schedule, noting any weekend or holiday delays.

  • Confirm your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or use the ebtEDGE app.

  • Log in to Colorado PEAK or read recent mail for recertification or document requests that might be holding up the payment.

  • If the account is still empty after the scheduled date, call the EBT hotline with your case number to request a manual trace.

  • Contact your county office for processing updates and budget for one-business-day delays around federal holidays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can use it at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's. This is often more convenient than calling the Colorado EBT customer service number for a balance inquiry.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This process provides a straightforward way to handle your benefits, unlike navigating the options for EBT customer service in Colorado for simple questions.

Download Benny to take control of your spending and get more out of your EBT benefits.



Frequently Asked Questions

SHARE

Dealing with your EBT benefits in Colorado doesn't have to be a complicated process. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details how to reach EBT customer service in Colorado and solve problems efficiently.

How to Contact EBT Customer Service in Colorado

There are a few different ways to contact support and manage your benefits, from making a quick phone call to visiting an office in person.

  • Phone: The primary Colorado EBT customer service number is 1-888-328-2656. An automated system is available 24/7 for balance checks and PIN changes, while live agents can help with lost cards or fraud reports Monday through Friday, 8:00 a.m. to 5:00 p.m. MT. A TTY/TDD line is also available at 1-800-659-2656.

  • Email: No public email address is provided for EBT customer service in Colorado. For all assistance, you are directed to call the main phone number instead.

  • Mail: For formal correspondence or to send required documents, you can write to the department at Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.

  • In-Person: If you need face-to-face help, you can find your local human services office by using the state's official directory to contact your county. You can also get location assistance by dialing 211 within the state for customer service for EBT.

Multi-Lingual Support

For EBT customer service in Colorado, interpreter services are available. Commonly requested languages include Spanish, Vietnamese, and Chinese, with additional options available upon request. When calling the Colorado EBT customer service number, simply stay on the line and inform the agent which language you need.

Download Benny app to save on groceries

  • Get coupons from your favorite brands

  • Earn 1-3% cash back on SNAP and track your EBT balance

  • Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card can be stressful, but taking immediate action can protect your benefits. The first step is to secure your account to prevent unauthorized use. Promptly contacting the right support is the best way to handle the situation.

  • Freeze the card immediately in the ebtEDGE mobile app or Cardholder Portal. This action blocks new purchases, PIN changes, and ATM withdrawals.

  • Call the Colorado EBT customer service number at 1-888-328-2656 to report the card missing and order a replacement. If you do not have the card number, stay on the line for an agent.

  • Request expedited mailing if you have no other way to buy food.

  • Review recent transactions in ebtEDGE and note any unauthorized charges to dispute with the agent.

  • If you need a card sooner, visit your county human services office for an in-person replacement.

Forgotten, Blocked, or Compromised PIN

Your PIN is your key to accessing benefits, so forgetting it or getting locked out can be a problem. If you suspect your PIN is compromised, you should change it immediately to secure your account from potential fraud.

  • Change your PIN through the Cardholder Portal, the ebtEDGE app, or by calling the customer service line and following the “PIN change” menu.

  • Choose a four-digit PIN that is not a birth year, address, or a repeating number sequence.

  • If you were locked out after too many bad entries, wait 24 hours before trying the new PIN.

  • Make a habit of changing your PIN right before each monthly deposit to reduce fraud risk, as recommended by the CDHS.

  • Store your new PIN in a secure place and never share it with anyone, including store staff.

Suspicious Transactions or Possible Fraud

Seeing unauthorized transactions on your account is alarming. Acting fast is the best way to limit the damage and start the recovery process with customer service for EBT in Colorado.

  • Freeze your card or call customer service right away to stop further activity.

  • Change your PIN during the same call or in the app or portal.

  • Ask the agent to review and flag disputed transactions and request an investigation case number.

  • File a police report and notify your county human services office. Keep copies for any reimbursement claim.

  • Turn on app alerts and check your balance daily until you receive a new card.

Monthly Benefits Missing or Late

If your monthly benefits have not appeared on the expected deposit date, there could be a few reasons. Before worrying, check a few things to identify the source of the delay.

  • Compare the expected deposit date with the official Colorado EBT deposit schedule, noting any weekend or holiday delays.

  • Confirm your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or use the ebtEDGE app.

  • Log in to Colorado PEAK or read recent mail for recertification or document requests that might be holding up the payment.

  • If the account is still empty after the scheduled date, call the EBT hotline with your case number to request a manual trace.

  • Contact your county office for processing updates and budget for one-business-day delays around federal holidays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can use it at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's. This is often more convenient than calling the Colorado EBT customer service number for a balance inquiry.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This process provides a straightforward way to handle your benefits, unlike navigating the options for EBT customer service in Colorado for simple questions.

Download Benny to take control of your spending and get more out of your EBT benefits.



Frequently Asked Questions

SHARE

Dealing with your EBT benefits in Colorado doesn't have to be a complicated process. Whether you're a current recipient needing to replace a lost card or reset your PIN, or you're new to the program with questions about applying, this guide details how to reach EBT customer service in Colorado and solve problems efficiently.

How to Contact EBT Customer Service in Colorado

There are a few different ways to contact support and manage your benefits, from making a quick phone call to visiting an office in person.

  • Phone: The primary Colorado EBT customer service number is 1-888-328-2656. An automated system is available 24/7 for balance checks and PIN changes, while live agents can help with lost cards or fraud reports Monday through Friday, 8:00 a.m. to 5:00 p.m. MT. A TTY/TDD line is also available at 1-800-659-2656.

  • Email: No public email address is provided for EBT customer service in Colorado. For all assistance, you are directed to call the main phone number instead.

  • Mail: For formal correspondence or to send required documents, you can write to the department at Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.

  • In-Person: If you need face-to-face help, you can find your local human services office by using the state's official directory to contact your county. You can also get location assistance by dialing 211 within the state for customer service for EBT.

Multi-Lingual Support

For EBT customer service in Colorado, interpreter services are available. Commonly requested languages include Spanish, Vietnamese, and Chinese, with additional options available upon request. When calling the Colorado EBT customer service number, simply stay on the line and inform the agent which language you need.

Download Benny app to save on groceries

  • Get coupons from your favorite brands

  • Earn 1-3% cash back on SNAP and track your EBT balance

  • Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT is a reliable system, you may occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or missing benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

A lost, stolen, or damaged card can be stressful, but taking immediate action can protect your benefits. The first step is to secure your account to prevent unauthorized use. Promptly contacting the right support is the best way to handle the situation.

  • Freeze the card immediately in the ebtEDGE mobile app or Cardholder Portal. This action blocks new purchases, PIN changes, and ATM withdrawals.

  • Call the Colorado EBT customer service number at 1-888-328-2656 to report the card missing and order a replacement. If you do not have the card number, stay on the line for an agent.

  • Request expedited mailing if you have no other way to buy food.

  • Review recent transactions in ebtEDGE and note any unauthorized charges to dispute with the agent.

  • If you need a card sooner, visit your county human services office for an in-person replacement.

Forgotten, Blocked, or Compromised PIN

Your PIN is your key to accessing benefits, so forgetting it or getting locked out can be a problem. If you suspect your PIN is compromised, you should change it immediately to secure your account from potential fraud.

  • Change your PIN through the Cardholder Portal, the ebtEDGE app, or by calling the customer service line and following the “PIN change” menu.

  • Choose a four-digit PIN that is not a birth year, address, or a repeating number sequence.

  • If you were locked out after too many bad entries, wait 24 hours before trying the new PIN.

  • Make a habit of changing your PIN right before each monthly deposit to reduce fraud risk, as recommended by the CDHS.

  • Store your new PIN in a secure place and never share it with anyone, including store staff.

Suspicious Transactions or Possible Fraud

Seeing unauthorized transactions on your account is alarming. Acting fast is the best way to limit the damage and start the recovery process with customer service for EBT in Colorado.

  • Freeze your card or call customer service right away to stop further activity.

  • Change your PIN during the same call or in the app or portal.

  • Ask the agent to review and flag disputed transactions and request an investigation case number.

  • File a police report and notify your county human services office. Keep copies for any reimbursement claim.

  • Turn on app alerts and check your balance daily until you receive a new card.

Monthly Benefits Missing or Late

If your monthly benefits have not appeared on the expected deposit date, there could be a few reasons. Before worrying, check a few things to identify the source of the delay.

  • Compare the expected deposit date with the official Colorado EBT deposit schedule, noting any weekend or holiday delays.

  • Confirm your balance with a free app like Benny, which shows your SNAP and EBT Cash funds, or use the ebtEDGE app.

  • Log in to Colorado PEAK or read recent mail for recertification or document requests that might be holding up the payment.

  • If the account is still empty after the scheduled date, call the EBT hotline with your case number to request a manual trace.

  • Contact your county office for processing updates and budget for one-business-day delays around federal holidays.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases. You can use it at popular stores like Target, Walmart, Kroger, Costco, Whole Foods, and Trader Joe's. This is often more convenient than calling the Colorado EBT customer service number for a balance inquiry.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items. This process provides a straightforward way to handle your benefits, unlike navigating the options for EBT customer service in Colorado for simple questions.

Download Benny to take control of your spending and get more out of your EBT benefits.



Frequently Asked Questions

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.