Colorado EBT Customer Service: How to Get Help & Common Issues

SHARE

ON THIS PAGE

Dealing with your EBT benefits in Colorado shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides direct instructions for contacting Colorado's EBT customer service and resolving common issues efficiently.

How to Contact EBT Customer Service in Colorado

You can reach Colorado's EBT customer service through several different channels depending on your needs.

Phone: Call the toll-free EBT Customer Service line at 1-888-328-2656 for balance inquiries, lost cards, PIN changes, or fraud reports. While the automated system is available 24/7, live representatives can be reached Monday–Friday, 8:00 a.m.–5:00 p.m. MT. Callers who are deaf or hard of hearing can use the TTY/TDD line at 1-800-659-2656.
Email: Colorado does not provide a public email address for EBT customer service inquiries. For all assistance, you should call the main phone number listed above.
Mail: The Food & Energy Assistance Division can be reached by mail at its official office address: Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit a local human services office. You can find the nearest location when you contact your county office directly. Alternatively, you can dial 211 within Colorado for assistance finding a nearby office.

Multi-Lingual Support

Colorado's EBT customer service line provides interpreter services for various languages. Commonly requested languages include Spanish, Vietnamese, and Chinese. If you need assistance in another language, stay on the line and inform the representative of your language preference when they answer.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

If your card is gone or unusable, acting fast is the best way to secure your benefits. You should immediately report the issue to prevent anyone else from using your funds and to start the process of getting a new card.

Freeze your card instantly using the ebtEDGE mobile app or the online Cardholder Portal. This action blocks all new purchases, ATM withdrawals, and PIN changes.
Call Colorado EBT Customer Service at 1-888-328-2656 or the TTY line at 1-800-659-2656. Follow the prompts to report the card and order a replacement.
If you need a card immediately, you can visit your county human services office for an in-person replacement.
Review your recent transaction history in ebtEDGE and note any charges you don't recognize to dispute them with an agent.

Forgotten, Blocked, or Compromised PIN

Your PIN protects your account, so keeping it secure is important. If you forget your PIN, get locked out after too many attempts, or think someone else knows it, you can reset it through several channels.

Change your PIN using the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and following the menu for a PIN change.
Select a new four-digit PIN that is difficult to guess. Avoid using your birth year, address numbers, or simple sequences.
If your card was blocked due to incorrect PIN entries, you must wait 24 hours before trying again with your new PIN.
To reduce fraud risk, make it a habit to change your PIN just before your benefits are deposited each month.

Suspicious Transactions or Possible Fraud

Noticing unfamiliar charges on your account can be alarming and may indicate fraud. Taking immediate action is the best way to stop further unauthorized use of your benefits and begin the process of recovering stolen funds.

Freeze your card immediately through the ebtEDGE app or portal to stop any more transactions.
Change your PIN right away.
Ask the customer service agent to review and flag the disputed transactions and provide you with an investigation case number.
File a police report and inform your county human-services office. Keep copies of all reports for any potential reimbursement claims.

Monthly Benefits Missing or Late

If your benefits haven't appeared on the expected day, a few factors could be at play. It's a good idea to check for common causes before assuming there's a major problem with your account.

Compare your expected payment date with the official Colorado EBT deposit schedule, keeping in mind that weekends and holidays can cause delays.
You can check your EBT balance with a free app like Benny or the ebtEDGE app to confirm if funds have arrived.
Log in to your Colorado PEAK account or check recent mail for any requests for documents or recertification that could be holding up the payment.
If your account is still empty after the scheduled date, contact your county office for a status update on the deposit.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Colorado shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides direct instructions for contacting Colorado's EBT customer service and resolving common issues efficiently.

How to Contact EBT Customer Service in Colorado

You can reach Colorado's EBT customer service through several different channels depending on your needs.

Phone: Call the toll-free EBT Customer Service line at 1-888-328-2656 for balance inquiries, lost cards, PIN changes, or fraud reports. While the automated system is available 24/7, live representatives can be reached Monday–Friday, 8:00 a.m.–5:00 p.m. MT. Callers who are deaf or hard of hearing can use the TTY/TDD line at 1-800-659-2656.
Email: Colorado does not provide a public email address for EBT customer service inquiries. For all assistance, you should call the main phone number listed above.
Mail: The Food & Energy Assistance Division can be reached by mail at its official office address: Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit a local human services office. You can find the nearest location when you contact your county office directly. Alternatively, you can dial 211 within Colorado for assistance finding a nearby office.

Multi-Lingual Support

Colorado's EBT customer service line provides interpreter services for various languages. Commonly requested languages include Spanish, Vietnamese, and Chinese. If you need assistance in another language, stay on the line and inform the representative of your language preference when they answer.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

If your card is gone or unusable, acting fast is the best way to secure your benefits. You should immediately report the issue to prevent anyone else from using your funds and to start the process of getting a new card.

Freeze your card instantly using the ebtEDGE mobile app or the online Cardholder Portal. This action blocks all new purchases, ATM withdrawals, and PIN changes.
Call Colorado EBT Customer Service at 1-888-328-2656 or the TTY line at 1-800-659-2656. Follow the prompts to report the card and order a replacement.
If you need a card immediately, you can visit your county human services office for an in-person replacement.
Review your recent transaction history in ebtEDGE and note any charges you don't recognize to dispute them with an agent.

Forgotten, Blocked, or Compromised PIN

Your PIN protects your account, so keeping it secure is important. If you forget your PIN, get locked out after too many attempts, or think someone else knows it, you can reset it through several channels.

Change your PIN using the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and following the menu for a PIN change.
Select a new four-digit PIN that is difficult to guess. Avoid using your birth year, address numbers, or simple sequences.
If your card was blocked due to incorrect PIN entries, you must wait 24 hours before trying again with your new PIN.
To reduce fraud risk, make it a habit to change your PIN just before your benefits are deposited each month.

Suspicious Transactions or Possible Fraud

Noticing unfamiliar charges on your account can be alarming and may indicate fraud. Taking immediate action is the best way to stop further unauthorized use of your benefits and begin the process of recovering stolen funds.

Freeze your card immediately through the ebtEDGE app or portal to stop any more transactions.
Change your PIN right away.
Ask the customer service agent to review and flag the disputed transactions and provide you with an investigation case number.
File a police report and inform your county human-services office. Keep copies of all reports for any potential reimbursement claims.

Monthly Benefits Missing or Late

If your benefits haven't appeared on the expected day, a few factors could be at play. It's a good idea to check for common causes before assuming there's a major problem with your account.

Compare your expected payment date with the official Colorado EBT deposit schedule, keeping in mind that weekends and holidays can cause delays.
You can check your EBT balance with a free app like Benny or the ebtEDGE app to confirm if funds have arrived.
Log in to your Colorado PEAK account or check recent mail for any requests for documents or recertification that could be holding up the payment.
If your account is still empty after the scheduled date, contact your county office for a status update on the deposit.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Colorado shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides direct instructions for contacting Colorado's EBT customer service and resolving common issues efficiently.

How to Contact EBT Customer Service in Colorado

You can reach Colorado's EBT customer service through several different channels depending on your needs.

Phone: Call the toll-free EBT Customer Service line at 1-888-328-2656 for balance inquiries, lost cards, PIN changes, or fraud reports. While the automated system is available 24/7, live representatives can be reached Monday–Friday, 8:00 a.m.–5:00 p.m. MT. Callers who are deaf or hard of hearing can use the TTY/TDD line at 1-800-659-2656.
Email: Colorado does not provide a public email address for EBT customer service inquiries. For all assistance, you should call the main phone number listed above.
Mail: The Food & Energy Assistance Division can be reached by mail at its official office address: Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit a local human services office. You can find the nearest location when you contact your county office directly. Alternatively, you can dial 211 within Colorado for assistance finding a nearby office.

Multi-Lingual Support

Colorado's EBT customer service line provides interpreter services for various languages. Commonly requested languages include Spanish, Vietnamese, and Chinese. If you need assistance in another language, stay on the line and inform the representative of your language preference when they answer.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

If your card is gone or unusable, acting fast is the best way to secure your benefits. You should immediately report the issue to prevent anyone else from using your funds and to start the process of getting a new card.

Freeze your card instantly using the ebtEDGE mobile app or the online Cardholder Portal. This action blocks all new purchases, ATM withdrawals, and PIN changes.
Call Colorado EBT Customer Service at 1-888-328-2656 or the TTY line at 1-800-659-2656. Follow the prompts to report the card and order a replacement.
If you need a card immediately, you can visit your county human services office for an in-person replacement.
Review your recent transaction history in ebtEDGE and note any charges you don't recognize to dispute them with an agent.

Forgotten, Blocked, or Compromised PIN

Your PIN protects your account, so keeping it secure is important. If you forget your PIN, get locked out after too many attempts, or think someone else knows it, you can reset it through several channels.

Change your PIN using the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and following the menu for a PIN change.
Select a new four-digit PIN that is difficult to guess. Avoid using your birth year, address numbers, or simple sequences.
If your card was blocked due to incorrect PIN entries, you must wait 24 hours before trying again with your new PIN.
To reduce fraud risk, make it a habit to change your PIN just before your benefits are deposited each month.

Suspicious Transactions or Possible Fraud

Noticing unfamiliar charges on your account can be alarming and may indicate fraud. Taking immediate action is the best way to stop further unauthorized use of your benefits and begin the process of recovering stolen funds.

Freeze your card immediately through the ebtEDGE app or portal to stop any more transactions.
Change your PIN right away.
Ask the customer service agent to review and flag the disputed transactions and provide you with an investigation case number.
File a police report and inform your county human-services office. Keep copies of all reports for any potential reimbursement claims.

Monthly Benefits Missing or Late

If your benefits haven't appeared on the expected day, a few factors could be at play. It's a good idea to check for common causes before assuming there's a major problem with your account.

Compare your expected payment date with the official Colorado EBT deposit schedule, keeping in mind that weekends and holidays can cause delays.
You can check your EBT balance with a free app like Benny or the ebtEDGE app to confirm if funds have arrived.
Log in to your Colorado PEAK account or check recent mail for any requests for documents or recertification that could be holding up the payment.
If your account is still empty after the scheduled date, contact your county office for a status update on the deposit.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Colorado shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides direct instructions for contacting Colorado's EBT customer service and resolving common issues efficiently.

How to Contact EBT Customer Service in Colorado

You can reach Colorado's EBT customer service through several different channels depending on your needs.

Phone: Call the toll-free EBT Customer Service line at 1-888-328-2656 for balance inquiries, lost cards, PIN changes, or fraud reports. While the automated system is available 24/7, live representatives can be reached Monday–Friday, 8:00 a.m.–5:00 p.m. MT. Callers who are deaf or hard of hearing can use the TTY/TDD line at 1-800-659-2656.
Email: Colorado does not provide a public email address for EBT customer service inquiries. For all assistance, you should call the main phone number listed above.
Mail: The Food & Energy Assistance Division can be reached by mail at its official office address: Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit a local human services office. You can find the nearest location when you contact your county office directly. Alternatively, you can dial 211 within Colorado for assistance finding a nearby office.

Multi-Lingual Support

Colorado's EBT customer service line provides interpreter services for various languages. Commonly requested languages include Spanish, Vietnamese, and Chinese. If you need assistance in another language, stay on the line and inform the representative of your language preference when they answer.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

If your card is gone or unusable, acting fast is the best way to secure your benefits. You should immediately report the issue to prevent anyone else from using your funds and to start the process of getting a new card.

Freeze your card instantly using the ebtEDGE mobile app or the online Cardholder Portal. This action blocks all new purchases, ATM withdrawals, and PIN changes.
Call Colorado EBT Customer Service at 1-888-328-2656 or the TTY line at 1-800-659-2656. Follow the prompts to report the card and order a replacement.
If you need a card immediately, you can visit your county human services office for an in-person replacement.
Review your recent transaction history in ebtEDGE and note any charges you don't recognize to dispute them with an agent.

Forgotten, Blocked, or Compromised PIN

Your PIN protects your account, so keeping it secure is important. If you forget your PIN, get locked out after too many attempts, or think someone else knows it, you can reset it through several channels.

Change your PIN using the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and following the menu for a PIN change.
Select a new four-digit PIN that is difficult to guess. Avoid using your birth year, address numbers, or simple sequences.
If your card was blocked due to incorrect PIN entries, you must wait 24 hours before trying again with your new PIN.
To reduce fraud risk, make it a habit to change your PIN just before your benefits are deposited each month.

Suspicious Transactions or Possible Fraud

Noticing unfamiliar charges on your account can be alarming and may indicate fraud. Taking immediate action is the best way to stop further unauthorized use of your benefits and begin the process of recovering stolen funds.

Freeze your card immediately through the ebtEDGE app or portal to stop any more transactions.
Change your PIN right away.
Ask the customer service agent to review and flag the disputed transactions and provide you with an investigation case number.
File a police report and inform your county human-services office. Keep copies of all reports for any potential reimbursement claims.

Monthly Benefits Missing or Late

If your benefits haven't appeared on the expected day, a few factors could be at play. It's a good idea to check for common causes before assuming there's a major problem with your account.

Compare your expected payment date with the official Colorado EBT deposit schedule, keeping in mind that weekends and holidays can cause delays.
You can check your EBT balance with a free app like Benny or the ebtEDGE app to confirm if funds have arrived.
Log in to your Colorado PEAK account or check recent mail for any requests for documents or recertification that could be holding up the payment.
If your account is still empty after the scheduled date, contact your county office for a status update on the deposit.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Dealing with your EBT benefits in Colorado shouldn't be a source of frustration. Whether you're an existing recipient needing to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides direct instructions for contacting Colorado's EBT customer service and resolving common issues efficiently.

How to Contact EBT Customer Service in Colorado

You can reach Colorado's EBT customer service through several different channels depending on your needs.

Phone: Call the toll-free EBT Customer Service line at 1-888-328-2656 for balance inquiries, lost cards, PIN changes, or fraud reports. While the automated system is available 24/7, live representatives can be reached Monday–Friday, 8:00 a.m.–5:00 p.m. MT. Callers who are deaf or hard of hearing can use the TTY/TDD line at 1-800-659-2656.
Email: Colorado does not provide a public email address for EBT customer service inquiries. For all assistance, you should call the main phone number listed above.
Mail: The Food & Energy Assistance Division can be reached by mail at its official office address: Colorado Department of Human Services, Office of Economic Security – Food & Energy Assistance Division, 1575 Sherman Street, 3rd Floor, Denver, CO 80203-1714.
In-Person: To get help face-to-face, you can visit a local human services office. You can find the nearest location when you contact your county office directly. Alternatively, you can dial 211 within Colorado for assistance finding a nearby office.

Multi-Lingual Support

Colorado's EBT customer service line provides interpreter services for various languages. Commonly requested languages include Spanish, Vietnamese, and Chinese. If you need assistance in another language, stay on the line and inform the representative of your language preference when they answer.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into issues. Common problems include a lost card, a forgotten PIN, suspected fraud, or delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost, Stolen, or Damaged EBT Card

If your card is gone or unusable, acting fast is the best way to secure your benefits. You should immediately report the issue to prevent anyone else from using your funds and to start the process of getting a new card.

Freeze your card instantly using the ebtEDGE mobile app or the online Cardholder Portal. This action blocks all new purchases, ATM withdrawals, and PIN changes.
Call Colorado EBT Customer Service at 1-888-328-2656 or the TTY line at 1-800-659-2656. Follow the prompts to report the card and order a replacement.
If you need a card immediately, you can visit your county human services office for an in-person replacement.
Review your recent transaction history in ebtEDGE and note any charges you don't recognize to dispute them with an agent.

Forgotten, Blocked, or Compromised PIN

Your PIN protects your account, so keeping it secure is important. If you forget your PIN, get locked out after too many attempts, or think someone else knows it, you can reset it through several channels.

Change your PIN using the ebtEDGE app, the Cardholder Portal, or by calling the customer service number and following the menu for a PIN change.
Select a new four-digit PIN that is difficult to guess. Avoid using your birth year, address numbers, or simple sequences.
If your card was blocked due to incorrect PIN entries, you must wait 24 hours before trying again with your new PIN.
To reduce fraud risk, make it a habit to change your PIN just before your benefits are deposited each month.

Suspicious Transactions or Possible Fraud

Noticing unfamiliar charges on your account can be alarming and may indicate fraud. Taking immediate action is the best way to stop further unauthorized use of your benefits and begin the process of recovering stolen funds.

Freeze your card immediately through the ebtEDGE app or portal to stop any more transactions.
Change your PIN right away.
Ask the customer service agent to review and flag the disputed transactions and provide you with an investigation case number.
File a police report and inform your county human-services office. Keep copies of all reports for any potential reimbursement claims.

Monthly Benefits Missing or Late

If your benefits haven't appeared on the expected day, a few factors could be at play. It's a good idea to check for common causes before assuming there's a major problem with your account.

Compare your expected payment date with the official Colorado EBT deposit schedule, keeping in mind that weekends and holidays can cause delays.
You can check your EBT balance with a free app like Benny or the ebtEDGE app to confirm if funds have arrived.
Log in to your Colorado PEAK account or check recent mail for any requests for documents or recertification that could be holding up the payment.
If your account is still empty after the scheduled date, contact your county office for a status update on the deposit.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.