Common EBT-Related Issues and How to Resolve Them

While EBT cards provide a straightforward way to access benefits, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to delayed benefit deposits and potential fraud. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen EBT Card

If your card goes missing, it is important to report it immediately to prevent unauthorized use of your benefits. The first step to protecting your funds is contacting the right support for EBT customer service in Arizona. A replacement card can be issued over the phone.

• Dial 1-888-997-9333 and choose the option for a lost or stolen card to cancel it.

• Provide your personal details, such as the last four digits of your Social Security number and date of birth, for identity verification.

• Request a replacement card. The first one each year is free, but subsequent replacements cost $5.

• Confirm your mailing address on file or ask about picking up the card at a local office.

• When your new card arrives, activate it and set a new PIN before use.

Benefits Not Deposited on the Expected Date

Missing funds are often the result of a paperwork delay or a system issue. Before contacting support, you can check a few things yourself. You can find the specific payment date for your case by checking the Arizona benefits schedule.

• Log in to your DES client portal to see if the agency is waiting for any documents or a scheduled interview.

• Submit any outstanding paperwork immediately to resume processing.

• If no issues are apparent and your benefits are more than 30 days late, call the DES Family Assistance Administration at 1-833-786-8823 to request a status review.

Unable to Check Your Balance

Not knowing your balance can lead to a declined transaction at the checkout counter. Fortunately, there are several ways to get a quick balance check. If you notice your balance seems incorrect, compare it with your recent purchase receipts.

• Use a free app like Benny to track your SNAP and EBT Cash balance in real-time.

• Look at the remaining balance printed on your last store or ATM receipt.

• Log in to the ebtEDGE website or mobile app to see your balance and transaction history.

• Call the automated Arizona EBT customer service number at 1-888-997-9333 and select the balance inquiry option.

Suspicious Withdrawals or Benefit Theft

Benefit theft can happen through skimming, cloning, or phishing scams. For issues related to benefit theft, you will need to work with customer service for EBT in Arizona to file a claim. The state may replace stolen benefits if the theft is reported within 45 days.

• Immediately freeze your card by calling 1-888-997-9333 or using the ebtEDGE app to block further transactions.

• Report the unauthorized charges to the agent and request a new card.

• Complete the “Electronic Benefit Theft Replacement Request” form (FAA-1847A).

• Submit the form by mail, fax, or in person at a DES Family Assistance Administration office within 45 days.

• Keep copies of all forms and confirmation numbers for your records.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time. It also provides cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. After linking your EBT card, simply scan your receipt after a purchase to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.