Alaska EBT Customer Service: How to Get Help & Common Issues

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Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides clear instructions for contacting EBT customer service in Alaska and resolving common issues quickly.

How to Contact EBT Customer Service in Alaska

You can reach EBT customer service through several different channels depending on your specific need.

Phone: For issues with your Quest card, including balance inquiries or reporting it lost or stolen, the primary Alaska EBT customer service number is 1-888-997-8111, available 24/7. For questions about your application or case status, call the Division of Public Assistance Virtual Contact Center at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: For non-urgent, general inquiries, you can contact EBT customer service in Alaska by sending a message to doh.dpa.info@alaska.gov. If you are writing about an existing case, remember to include your full name and date of birth to help expedite your request.
Mail: You can send documents or correspondence to the primary office for client mail, which also handles walk-in services, at this address: Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: For face-to-face customer service for EBT in Alaska, you can visit a local Division of Public Assistance office. Use the state's interactive DPA office locator to find the address and hours for the location nearest to you.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when you call the Division of Public Assistance or visit a local office for customer service for EBT in Alaska.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues with your card, benefits, or account. Understanding the common problems and their solutions can help you resolve them quickly and with minimal stress.

Lost, Stolen, or Damaged Card

If your card is missing, stolen, or physically damaged, you must report it immediately to protect your benefits. The first step is to contact customer service for EBT in Alaska to have the old card deactivated and request a replacement.

Call 888-997-8111 right away to report the card; this immediately blocks it from being used.
Verify your identity by providing your card number, the last four digits of your SSN, or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address they have on file.
The new card should arrive within three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN.

Forgotten PIN or PIN Locked After Wrong Entries

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can resolve this by calling the Alaska EBT customer service number and using the automated system to reset your PIN securely.

Call the automated phone system and choose the option for a PIN change or reset.
Enter your identifying details when prompted so the system can find your account.
Select a new four-digit PIN that is difficult for others to guess.
Wait for the system to confirm the new PIN is active before you hang up.
If your card is still locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

It can be concerning if your monthly benefits don't arrive on the expected date. This is often due to a holiday affecting the deposit schedule or a pending paperwork requirement from the Division of Public Assistance (DPA).

First, check the deposit schedule for Alaska to confirm your issuance date, as weekends and holidays can cause shifts.
Review recent mail or emails from the DPA for any recertification or verification requests you may have missed.
If you find overdue paperwork, submit it promptly and call your caseworker to confirm they received it.
If benefits still haven't loaded, check your balance. You can use the free Benny app to track your SNAP and EBT Cash or log in to the ebtEDGE portal.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means someone may have stolen your card information. You must act fast to secure your account and report the theft to the appropriate EBT customer service in Alaska.

Review your recent transactions by logging into the ebtEDGE portal or calling customer service.
Change your PIN immediately through the automated system to prevent additional misuse.
Report the fraudulent charges to customer service and request a replacement card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 20, 2024.
File a local police report and keep a copy for your records, as it may be needed for verification.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides clear instructions for contacting EBT customer service in Alaska and resolving common issues quickly.

How to Contact EBT Customer Service in Alaska

You can reach EBT customer service through several different channels depending on your specific need.

Phone: For issues with your Quest card, including balance inquiries or reporting it lost or stolen, the primary Alaska EBT customer service number is 1-888-997-8111, available 24/7. For questions about your application or case status, call the Division of Public Assistance Virtual Contact Center at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: For non-urgent, general inquiries, you can contact EBT customer service in Alaska by sending a message to doh.dpa.info@alaska.gov. If you are writing about an existing case, remember to include your full name and date of birth to help expedite your request.
Mail: You can send documents or correspondence to the primary office for client mail, which also handles walk-in services, at this address: Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: For face-to-face customer service for EBT in Alaska, you can visit a local Division of Public Assistance office. Use the state's interactive DPA office locator to find the address and hours for the location nearest to you.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when you call the Division of Public Assistance or visit a local office for customer service for EBT in Alaska.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues with your card, benefits, or account. Understanding the common problems and their solutions can help you resolve them quickly and with minimal stress.

Lost, Stolen, or Damaged Card

If your card is missing, stolen, or physically damaged, you must report it immediately to protect your benefits. The first step is to contact customer service for EBT in Alaska to have the old card deactivated and request a replacement.

Call 888-997-8111 right away to report the card; this immediately blocks it from being used.
Verify your identity by providing your card number, the last four digits of your SSN, or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address they have on file.
The new card should arrive within three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN.

Forgotten PIN or PIN Locked After Wrong Entries

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can resolve this by calling the Alaska EBT customer service number and using the automated system to reset your PIN securely.

Call the automated phone system and choose the option for a PIN change or reset.
Enter your identifying details when prompted so the system can find your account.
Select a new four-digit PIN that is difficult for others to guess.
Wait for the system to confirm the new PIN is active before you hang up.
If your card is still locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

It can be concerning if your monthly benefits don't arrive on the expected date. This is often due to a holiday affecting the deposit schedule or a pending paperwork requirement from the Division of Public Assistance (DPA).

First, check the deposit schedule for Alaska to confirm your issuance date, as weekends and holidays can cause shifts.
Review recent mail or emails from the DPA for any recertification or verification requests you may have missed.
If you find overdue paperwork, submit it promptly and call your caseworker to confirm they received it.
If benefits still haven't loaded, check your balance. You can use the free Benny app to track your SNAP and EBT Cash or log in to the ebtEDGE portal.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means someone may have stolen your card information. You must act fast to secure your account and report the theft to the appropriate EBT customer service in Alaska.

Review your recent transactions by logging into the ebtEDGE portal or calling customer service.
Change your PIN immediately through the automated system to prevent additional misuse.
Report the fraudulent charges to customer service and request a replacement card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 20, 2024.
File a local police report and keep a copy for your records, as it may be needed for verification.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides clear instructions for contacting EBT customer service in Alaska and resolving common issues quickly.

How to Contact EBT Customer Service in Alaska

You can reach EBT customer service through several different channels depending on your specific need.

Phone: For issues with your Quest card, including balance inquiries or reporting it lost or stolen, the primary Alaska EBT customer service number is 1-888-997-8111, available 24/7. For questions about your application or case status, call the Division of Public Assistance Virtual Contact Center at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: For non-urgent, general inquiries, you can contact EBT customer service in Alaska by sending a message to doh.dpa.info@alaska.gov. If you are writing about an existing case, remember to include your full name and date of birth to help expedite your request.
Mail: You can send documents or correspondence to the primary office for client mail, which also handles walk-in services, at this address: Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: For face-to-face customer service for EBT in Alaska, you can visit a local Division of Public Assistance office. Use the state's interactive DPA office locator to find the address and hours for the location nearest to you.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when you call the Division of Public Assistance or visit a local office for customer service for EBT in Alaska.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues with your card, benefits, or account. Understanding the common problems and their solutions can help you resolve them quickly and with minimal stress.

Lost, Stolen, or Damaged Card

If your card is missing, stolen, or physically damaged, you must report it immediately to protect your benefits. The first step is to contact customer service for EBT in Alaska to have the old card deactivated and request a replacement.

Call 888-997-8111 right away to report the card; this immediately blocks it from being used.
Verify your identity by providing your card number, the last four digits of your SSN, or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address they have on file.
The new card should arrive within three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN.

Forgotten PIN or PIN Locked After Wrong Entries

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can resolve this by calling the Alaska EBT customer service number and using the automated system to reset your PIN securely.

Call the automated phone system and choose the option for a PIN change or reset.
Enter your identifying details when prompted so the system can find your account.
Select a new four-digit PIN that is difficult for others to guess.
Wait for the system to confirm the new PIN is active before you hang up.
If your card is still locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

It can be concerning if your monthly benefits don't arrive on the expected date. This is often due to a holiday affecting the deposit schedule or a pending paperwork requirement from the Division of Public Assistance (DPA).

First, check the deposit schedule for Alaska to confirm your issuance date, as weekends and holidays can cause shifts.
Review recent mail or emails from the DPA for any recertification or verification requests you may have missed.
If you find overdue paperwork, submit it promptly and call your caseworker to confirm they received it.
If benefits still haven't loaded, check your balance. You can use the free Benny app to track your SNAP and EBT Cash or log in to the ebtEDGE portal.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means someone may have stolen your card information. You must act fast to secure your account and report the theft to the appropriate EBT customer service in Alaska.

Review your recent transactions by logging into the ebtEDGE portal or calling customer service.
Change your PIN immediately through the automated system to prevent additional misuse.
Report the fraudulent charges to customer service and request a replacement card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 20, 2024.
File a local police report and keep a copy for your records, as it may be needed for verification.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides clear instructions for contacting EBT customer service in Alaska and resolving common issues quickly.

How to Contact EBT Customer Service in Alaska

You can reach EBT customer service through several different channels depending on your specific need.

Phone: For issues with your Quest card, including balance inquiries or reporting it lost or stolen, the primary Alaska EBT customer service number is 1-888-997-8111, available 24/7. For questions about your application or case status, call the Division of Public Assistance Virtual Contact Center at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: For non-urgent, general inquiries, you can contact EBT customer service in Alaska by sending a message to doh.dpa.info@alaska.gov. If you are writing about an existing case, remember to include your full name and date of birth to help expedite your request.
Mail: You can send documents or correspondence to the primary office for client mail, which also handles walk-in services, at this address: Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: For face-to-face customer service for EBT in Alaska, you can visit a local Division of Public Assistance office. Use the state's interactive DPA office locator to find the address and hours for the location nearest to you.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when you call the Division of Public Assistance or visit a local office for customer service for EBT in Alaska.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues with your card, benefits, or account. Understanding the common problems and their solutions can help you resolve them quickly and with minimal stress.

Lost, Stolen, or Damaged Card

If your card is missing, stolen, or physically damaged, you must report it immediately to protect your benefits. The first step is to contact customer service for EBT in Alaska to have the old card deactivated and request a replacement.

Call 888-997-8111 right away to report the card; this immediately blocks it from being used.
Verify your identity by providing your card number, the last four digits of your SSN, or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address they have on file.
The new card should arrive within three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN.

Forgotten PIN or PIN Locked After Wrong Entries

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can resolve this by calling the Alaska EBT customer service number and using the automated system to reset your PIN securely.

Call the automated phone system and choose the option for a PIN change or reset.
Enter your identifying details when prompted so the system can find your account.
Select a new four-digit PIN that is difficult for others to guess.
Wait for the system to confirm the new PIN is active before you hang up.
If your card is still locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

It can be concerning if your monthly benefits don't arrive on the expected date. This is often due to a holiday affecting the deposit schedule or a pending paperwork requirement from the Division of Public Assistance (DPA).

First, check the deposit schedule for Alaska to confirm your issuance date, as weekends and holidays can cause shifts.
Review recent mail or emails from the DPA for any recertification or verification requests you may have missed.
If you find overdue paperwork, submit it promptly and call your caseworker to confirm they received it.
If benefits still haven't loaded, check your balance. You can use the free Benny app to track your SNAP and EBT Cash or log in to the ebtEDGE portal.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means someone may have stolen your card information. You must act fast to secure your account and report the theft to the appropriate EBT customer service in Alaska.

Review your recent transactions by logging into the ebtEDGE portal or calling customer service.
Change your PIN immediately through the automated system to prevent additional misuse.
Report the fraudulent charges to customer service and request a replacement card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 20, 2024.
File a local police report and keep a copy for your records, as it may be needed for verification.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Managing your EBT benefits doesn't have to be a complicated or stressful process. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program with questions about applying, this guide provides clear instructions for contacting EBT customer service in Alaska and resolving common issues quickly.

How to Contact EBT Customer Service in Alaska

You can reach EBT customer service through several different channels depending on your specific need.

Phone: For issues with your Quest card, including balance inquiries or reporting it lost or stolen, the primary Alaska EBT customer service number is 1-888-997-8111, available 24/7. For questions about your application or case status, call the Division of Public Assistance Virtual Contact Center at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: For non-urgent, general inquiries, you can contact EBT customer service in Alaska by sending a message to doh.dpa.info@alaska.gov. If you are writing about an existing case, remember to include your full name and date of birth to help expedite your request.
Mail: You can send documents or correspondence to the primary office for client mail, which also handles walk-in services, at this address: Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: For face-to-face customer service for EBT in Alaska, you can visit a local Division of Public Assistance office. Use the state's interactive DPA office locator to find the address and hours for the location nearest to you.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when you call the Division of Public Assistance or visit a local office for customer service for EBT in Alaska.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is generally reliable, you might occasionally encounter issues with your card, benefits, or account. Understanding the common problems and their solutions can help you resolve them quickly and with minimal stress.

Lost, Stolen, or Damaged Card

If your card is missing, stolen, or physically damaged, you must report it immediately to protect your benefits. The first step is to contact customer service for EBT in Alaska to have the old card deactivated and request a replacement.

Call 888-997-8111 right away to report the card; this immediately blocks it from being used.
Verify your identity by providing your card number, the last four digits of your SSN, or your date of birth.
Ask the agent to mail a replacement card and confirm the mailing address they have on file.
The new card should arrive within three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN.

Forgotten PIN or PIN Locked After Wrong Entries

Forgetting your PIN or getting locked out after too many incorrect attempts is a common problem. You can resolve this by calling the Alaska EBT customer service number and using the automated system to reset your PIN securely.

Call the automated phone system and choose the option for a PIN change or reset.
Enter your identifying details when prompted so the system can find your account.
Select a new four-digit PIN that is difficult for others to guess.
Wait for the system to confirm the new PIN is active before you hang up.
If your card is still locked after the reset, wait 30 minutes before trying it again.

Monthly Benefits Missing or Delayed

It can be concerning if your monthly benefits don't arrive on the expected date. This is often due to a holiday affecting the deposit schedule or a pending paperwork requirement from the Division of Public Assistance (DPA).

First, check the deposit schedule for Alaska to confirm your issuance date, as weekends and holidays can cause shifts.
Review recent mail or emails from the DPA for any recertification or verification requests you may have missed.
If you find overdue paperwork, submit it promptly and call your caseworker to confirm they received it.
If benefits still haven't loaded, check your balance. You can use the free Benny app to track your SNAP and EBT Cash or log in to the ebtEDGE portal.

Suspicious or Unauthorized Transactions

Finding unauthorized charges on your account means someone may have stolen your card information. You must act fast to secure your account and report the theft to the appropriate EBT customer service in Alaska.

Review your recent transactions by logging into the ebtEDGE portal or calling customer service.
Change your PIN immediately through the automated system to prevent additional misuse.
Report the fraudulent charges to customer service and request a replacement card.
Ask about filing a federal reimbursement claim for thefts that occurred between October 2022 and December 20, 2024.
File a local police report and keep a copy for your records, as it may be needed for verification.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.