Tennessee WIC Customer Service

The Tennessee WIC team is here to help. We are ready to assist with any questions you may have about your application, benefits, or using your WIC card. Your local and state offices are available to provide the support you need.

Tennessee WIC State Office

For general program information, you can contact the main state office. Contact details, including the phone number, mailing address, and official website URL, can be found on the Tennessee Department of Health website.

Find Your Local County WIC Office

Your local county WIC office is your best resource for direct assistance. Clinics are located in counties across TN, with staff available to help you with your application, answer questions, and provide personalized support. Contact your nearest office to schedule an appointment.

Tennessee WIC App

The TN WIC app makes managing your benefits simple. You can use it to perform several tasks on the go.

• Check your real-time benefit balance

• Scan items at the store to see if they are WIC-approved

• Find authorized WIC stores near you

• View reminders for upcoming appointments

• Access your shopping list

For Questions About Civil Rights or Equal Access

If you have questions regarding civil rights or believe you have been discriminated against, please contact the state WIC office. They can direct you to the Civil Rights Coordinator for assistance and information on filing a complaint.

Office Hours

Most WIC clinics operate during standard business hours, Monday through Friday. However, hours can vary by location. It is always best to call your local clinic directly to confirm their specific hours of operation before visiting.

Our Staff Is Here For You

Please do not hesitate to reach out. Our dedicated staff is committed to supporting you and your family throughout your entire WIC journey, from your first application to your final appointment. We are here to make your experience a positive one.

Transferring Tennessee WIC Benefits When Moving

If you are moving to a different county within Tennessee, contact the WIC office in your new county to transfer your benefits. Bring your current eWIC card and any documentation from your previous clinic to your appointment to help streamline the process.

Moving out of state requires a few steps to transition your benefits. You will need to reapply in your new state, but having the right paperwork can make it faster.

1. Request a Verification of Certification (VOC) form from your current TN WIC office.

2. Use any remaining benefits at authorized Tennessee stores before you move, if possible.

3. Contact the WIC program in your new state as soon as you arrive.

4. Schedule an appointment and bring your VOC form to potentially speed up certification.

Each state has its own eWIC card system. Your Tennessee eWIC card will only work at authorized retailers in TN. Once you are approved for WIC in your new state, you will be issued a new card that works with their system.

Shopping with Tennessee WIC Benefits

Tennessee WIC provides food packages tailored to your life stage and nutritional needs. Your monthly benefits are loaded onto an eWIC card, which works like a debit card at authorized stores for specific food items designed to support your family’s health.

Tennessee WIC Approved Foods

Your benefits allow you to purchase specific items from several food categories. The TN WIC app provides a detailed, up-to-date list of approved brands and sizes.

• Fruits and vegetables: A monthly cash value benefit (CVB) is provided for fresh, frozen, or canned options. Amounts vary by participant, such as $26 for children and $47 for pregnant or postpartum women.

• Dairy products: This includes various types of milk, cheese, and yogurt. Specific options are listed in your benefit package.

• Protein sources: You can purchase eggs, peanut butter, and canned or dried beans and peas. Canned fish is available for exclusively breastfeeding mothers.

• Whole grains: Choose from 100% whole-wheat bread, brown rice, whole-wheat pasta, corn or whole-wheat tortillas, and approved cereals.

• Other items: Your package may also include 100% fruit or vegetable juice, infant formula, infant cereal, and baby foods.

Recent updates to the food packages offer more variety and flexibility. You will find more whole grain options, reduced sugar in juices and cereals, and more culturally appropriate foods. The changes also provide more flexible infant formula amounts and different package size options.

Special Dietary Needs in Tennessee

WIC accommodates various dietary needs to support your health. If you or your child requires specific foods, options are available. This includes lactose-free milk, soy-based alternatives for allergies, and substitutions that align with cultural food preferences. Medically necessary formulas can also be provided with a doctor's prescription.

Always discuss any dietary concerns or needs with your WIC nutritionist. They can adjust your food package to ensure you receive the right nutrition for your family.

Using Your Tennessee eWIC Card at Stores

Shopping with your eWIC card is simple once you know the process. Following a few steps can help make your trips to the grocery store smooth and successful.

• Before Shopping: Download the TN WIC app to check your current benefit balance. You can also use it to view your approved foods list and scan items to confirm they are eligible.

• While Shopping: Look for "WIC Approved" shelf tags to easily identify eligible items. It is a good idea to purchase your fresh fruits and vegetables early in the month before your cash value benefit expires.

• At Checkout: Use your eWIC card before any other form of payment, like SNAP or a debit card. The system automatically deducts all approved WIC items from your purchase. Always save your receipt to check your remaining balance.

Many major retailers across Tennessee accept WIC, including Kroger, Food City, Walmart, Publix, and Food Lion. You can find a complete list of authorized stores near you in the TN WIC app.

Infant Formula Coverage in Tennessee

Tennessee WIC provides infant formula to support families based on their unique situations. The program works with parents to determine the right type and amount of formula for their baby, ensuring nutritional needs are met whether you are exclusively formula-feeding or supplementing breastfeeding.

Formula Amount Determination

• Baby's age

• Feeding method (exclusively formula or combination with breastfeeding)

• Formula type (standard, soy-based, specialized)

• Formula form (powder or liquid concentrate)

The TN WIC program contracts with specific formula manufacturers to provide standard options. Participants receive the contracted brand unless a healthcare provider submits documentation for a special medical formula. This process helps babies with specific health needs get the appropriate nutrition.

Nutrition Education in Tennessee WIC

Tennessee WIC requires participants to complete nutrition education as part of the program. To accommodate busy schedules, this education is offered in multiple formats, making it convenient for you and your family to participate and learn.

You can choose the learning style that works best for you. Available formats include:

• In-person sessions, either one-on-one or in a group setting

• Online learning modules you can complete at your own pace

• Virtual appointments with a nutritionist via video or phone

• Educational materials like printed resources, recipe cards, and meal planning guides

The education covers a wide range of topics to support your family’s health and well-being. Common subjects include:

• Healthy eating during pregnancy

• Infant feeding and introducing solid foods

• Meal planning on a budget

• Food safety and proper preparation

• Managing nutrition-related health conditions

• Child development and feeding behaviors