SNAP Benefits in Illinois: How to Apply and Qualify
Learn how to qualify and apply for SNAP in Illinois. See income limits, benefit amounts, and how to use your EBT card.
Apr 6, 2025

Rishi Ahuja

SNAP Benefits in Illinois: How to Apply and Qualify
Learn how to qualify and apply for SNAP in Illinois. See income limits, benefit amounts, and how to use your EBT card.
Apr 6, 2025

Rishi Ahuja

SNAP Benefits in Illinois: How to Apply and Qualify
Learn how to qualify and apply for SNAP in Illinois. See income limits, benefit amounts, and how to use your EBT card.
Apr 6, 2025

Rishi Ahuja

SNAP Benefits in Illinois: How to Apply and Qualify
Learn how to qualify and apply for SNAP in Illinois. See income limits, benefit amounts, and how to use your EBT card.
Apr 6, 2025

Rishi Ahuja

SNAP Benefits in Illinois: How to Apply and Qualify
Learn how to qualify and apply for SNAP in Illinois. See income limits, benefit amounts, and how to use your EBT card.
Apr 6, 2025

Rishi Ahuja

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The Supplemental Nutrition Assistance Program (SNAP) provides vital food benefits to low-income individuals and families in Illinois. This program helps households purchase groceries and maintain nutritional well-being.
SNAP Income Limits and Benefit Amounts in Illinois
Income eligibility is tied to the Federal Poverty Level. For most Illinois households, the gross monthly income limit is 165% of the FPL. Maximum benefit amounts are set by the USDA each federal fiscal year, with the following amounts effective October 1, 2024, for fiscal year 2025.
Household Size: 1
Gross Monthly Income Limit: $2,071
Maximum Benefit Amount: $292Household Size: 2
Gross Monthly Income Limit: $2,811
Maximum Benefit Amount: $536Household Size: 3
Gross Monthly Income Limit: $3,551
Maximum Benefit Amount: $768Household Size: 4
Gross Monthly Income Limit: $4,290
Maximum Benefit Amount: $975Household Size: 5
Gross Monthly Income Limit: $5,030
Maximum Benefit Amount: $1,158Household Size: 6
Gross Monthly Income Limit: $5,770
Maximum Benefit Amount: $1,390Household Size: 7
Gross Monthly Income Limit: $6,510
Maximum Benefit Amount: $1,536Household Size: 8
Gross Monthly Income Limit: $7,249
Maximum Benefit Amount: $1,756For each additional person: Add $740 to the income limit and $220 to the maximum benefit.
Households with a member who is age 60 or over, or who has a disability, may qualify with a higher income limit of 200% FPL. For the most current information, check the official Illinois DHS website.
Eligibility Criteria for SNAP in Illinois
To qualify for SNAP benefits in Illinois, applicants must meet several requirements.
Income Limits: Most households must have a gross income below 200% of the federal poverty level and a net income at or below 100% FPL. Some households are tested at 165% FPL gross. Resource limits are typically $4,500 for households with a senior or disabled member and $3,000 for others. More details on income limits are available.
Residency Requirements: Applicants must live in Illinois. You should apply in the county where you reside. If you are experiencing homelessness, you can apply in the county where you stay most often.
Citizenship Status: U.S. citizens are eligible. Certain non-citizens, such as lawful permanent residents who meet specific tests, refugees, and asylees, may also qualify. Undocumented immigrants are not eligible for SNAP benefits. You can review the full non-citizen requirements.
Work Requirements: Adults aged 16-59 must register for work and accept suitable employment. Able-Bodied Adults Without Dependents (ABAWDs) aged 18-54 face additional rules, requiring 80 hours of work-related activities per month to receive benefits beyond a three-month limit. Federal work requirements offer more detail.
Special Conditions: Seniors and individuals with disabilities may have a higher income allowance and expanded deductions. Students in higher education must meet additional criteria, like working 20 hours per week. People who are pregnant or caring for a young child may be exempt from work rules.
The Illinois Department of Human Services provides complete eligibility details and application forms.
How to Apply for SNAP Benefits in Illinois
Applying for SNAP in Illinois can be done online, in person at a local office, or by mailing a paper application. Each method requires submitting the necessary personal and financial information.
Online Application
The most direct way to apply is through the state’s Application for Benefits Eligibility (ABE) portal. Applicants can create an account to complete and submit their application electronically. The official IDHS website is the starting point for this process.
In-Person Application
You can apply in person at your local IDHS Family Community Resource Center. You will need to fill out a paper application at the office. It is helpful to bring documents verifying your identity, residency, income, and expenses to complete the process.
Application By Mail
For those who prefer a paper-based method, an application form can be downloaded from the IDHS website. After filling out the form completely, it must be mailed or dropped off at your local county office for processing.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

Special SNAP Services in Illinois
Illinois offers special SNAP services for households facing emergencies or disasters. These programs, like Expedited SNAP and D-SNAP, provide faster access to food assistance during urgent situations.
Expedited SNAP (Emergency SNAP)
Expedited SNAP provides food assistance within seven days to households that cannot wait for the standard processing period. This service is for those with immediate food needs.
Eligibility is based on having very low income and assets. Per the official rule, you may qualify if:
Your liquid assets are $100 or less and gross monthly income is under $150.
Your combined cash and income are less than your rent/mortgage and utilities.
You are a destitute migrant or seasonal farmworker with $100 or less in assets.
Apply using the regular SNAP application online, by phone, or at an IDHS office. Tell the worker you need expedited service. An interview follows within one business day, with benefits issued within seven days if eligible.
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
D-SNAP is activated after a federally declared disaster. It helps households buy food during recovery, including those who do not normally qualify for SNAP or current recipients who suffered disaster-related losses.
To be eligible, you must live or work in the designated disaster area. You must also pass a disaster-specific income test that accounts for expenses like home repairs or lost income, as detailed in the program overview.
When approved, IDHS announces a short application window. You can apply at designated sites or pre-register online. You will need to provide ID, proof of residence, and information about your disaster-related expenses. Benefits are issued within 72 hours.
Replacement SNAP Benefits For Food Destroyed In A Disaster
Current SNAP households can receive replacement benefits for food that was purchased with SNAP but lost in a disaster. This includes events like power outages, floods, or fires.
To qualify, you must already receive SNAP and live in an area covered by an official waiver. You must report the loss within the deadline specified in the state disaster waiver.
You must file Form IL444-1978 with your local IDHS office within 10 days of the food loss, unless a waiver provides an extension. IDHS will then issue replacement benefits for the value of the food lost.
How to Use Your SNAP Benefits in Illinois
Receiving SNAP benefits is the first step. Now, you need to know what you can buy and where to shop.
What is an EBT Card and How to Use it?
An Electronic Benefit Transfer (EBT) card is how you receive and use your SNAP benefits. It is a plastic payment card that holds your food assistance funds electronically. The state government loads your benefits onto this card each month.
Using your EBT card is similar to using a debit card. You swipe it at the checkout counter of authorized stores and enter a Personal Identification Number (PIN) to complete the purchase. The amount is then deducted from your SNAP balance.
What Can You Buy with SNAP Benefits?
Your SNAP benefits are intended for purchasing staple food items for your household. These funds help you buy groceries to prepare and eat at home, covering most food groups. Eligible items include:
Fruits and vegetables
Meat, poultry, and fish
Dairy products
Breads and cereals
Snack foods and non-alcoholic beverages
Seeds and plants that produce food
It is important to know that some items cannot be purchased with your EBT card. These restrictions cover non-food goods, alcohol, tobacco, and foods that are sold hot at the point of sale. Ineligible items include:
Alcoholic beverages and tobacco products
Vitamins, medicines, and supplements
Hot foods ready to eat
Non-food items like pet food, cleaning supplies, or cosmetics
Where Can You Use Your EBT Card?
You can use your EBT card at most authorized retailers in Illinois. This includes major grocery chains, supermarkets, and many smaller corner stores. Look for the Quest or SNAP logo displayed at the store entrance or at the checkout to confirm they accept EBT payments.
Many farmers' markets also accept SNAP benefits, allowing you to purchase fresh, locally grown food. This is a great way to access healthy produce while supporting local farmers. Check with individual market vendors to see if they participate in the program.
Online grocery shopping is also an option. Major retailers like Amazon and Walmart accept EBT for eligible food purchases. Your benefits can be used for groceries, but they will not cover delivery fees or other non-food charges associated with your order.
Download Benny for Free and Earn Cash Back on EBT
You can make your grocery money go further with the Benny app. It lets you earn cash back on purchases from popular stores like Target, Walmart, and Dollar Tree. Plus, you can get cash back from services you use regularly, including Uber and Lyft, adding to your savings.
Download Benny for free. Connect your EBT card and earn cashback as you shop.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

How to Manage Your SNAP Benefits
Making the most of your monthly food budget starts with managing your SNAP benefits. This involves knowing your EBT balance, when funds arrive, and how to keep your benefits active.
EBT Deposit Schedule in Illinois
In Illinois, SNAP benefits are sent out from the 1st to the 10th of every month. Your specific deposit date is determined by your case information, which helps you budget effectively and plan your grocery shopping.
Legacy Cases: If your case was opened before July 1, 2012, your deposit date corresponds to the last digit of your case number.
Newer Cases: For cases opened on or after July 1, 2012, the schedule is based on the first letter of your last name.
For a complete breakdown, you can review a helpful guide on the EBT deposit schedule in Illinois. This resource also covers common reasons why payments might be delayed.
How to Check Your EBT Card Balance
Online Portal: Log into the state’s online EBT portal with your user ID and password to view your current balance.
Benny App: Use the Benny app to check your EBT balance and transactions in real time by linking your card.
By Phone: Call the toll-free customer service number on the back of your EBT card and follow the automated prompts.
Store or ATM Receipt: Check your latest receipt after making a purchase or using an ATM to see your remaining balance.
You can find more details about each of these methods in our guide to the EBT Balance Check in Illinois.
How to Renew Your SNAP Benefits
To maintain your benefits, you must recertify your eligibility, typically every six or twelve months. The Illinois Department of Human Services will mail you a recertification form before your deadline.
You will need to provide updated information on your household income, expenses like rent and utilities, and any changes in your family size. Submitting this paperwork on time prevents any interruption in your monthly assistance.
EBT Customer Support in Illinois
If you run into issues like a lost card or transaction errors, help is available. For contact details, support options, and fixes for common problems, check out our guide on EBT customer service in Illinois.
How to Contact EBT Customer Service in Illinois
You can call the Illinois EBT customer service line at 1-800-678-5465. This toll-free number is your primary point of contact for card-related issues.
The automated phone service is available 24 hours a day, seven days a week, so you can get help whenever you need it.
Through the automated system, you can report a lost or stolen card, change your PIN, check your account balance, and hear your recent transaction history.
Local SNAP Office Locations and Contact Info
For face-to-face assistance, you can visit your local SNAP office, also known as a Department of Human Services (DHS) office. These centers provide direct support for your case, from answering questions to processing documents. Finding the nearest one is straightforward.
Use an Online Locator: Most state government websites have an office locator tool. You can search by your address, city, or ZIP code to find the closest location, its hours, and contact information.
Call for Information: If you prefer speaking with someone, call your state’s SNAP information line. A representative can provide you with the address and directions to the nearest office.
Check for Appointments: Some offices may require you to book an appointment. Check the office’s details online or call ahead to see if you need to schedule a time slot to avoid long waits.
Multi-Langual Support
Illinois provides SNAP application materials and assistance in various languages to support non-English speakers. You can request interpreters or translated documents when applying or speaking with a caseworker at a local DHS office to get the help you need in your preferred language.
Spanish
Polish
Chinese
Arabic
Manage your SNAP Benefits and Get Cashback with Benny
The Benny app can help you manage your SNAP benefits. It allows you to instantly check your EBT card balance and review recent transactions, helping you stay on top of your food budget.
You can also earn cash back on groceries and other purchases at participating stores like Walmart, Target, and 7-Eleven. To learn more about how Benny works, you can explore the app's features.
Frequently Asked Questions
SHARE
The Supplemental Nutrition Assistance Program (SNAP) provides vital food benefits to low-income individuals and families in Illinois. This program helps households purchase groceries and maintain nutritional well-being.
SNAP Income Limits and Benefit Amounts in Illinois
Income eligibility is tied to the Federal Poverty Level. For most Illinois households, the gross monthly income limit is 165% of the FPL. Maximum benefit amounts are set by the USDA each federal fiscal year, with the following amounts effective October 1, 2024, for fiscal year 2025.
Household Size: 1
Gross Monthly Income Limit: $2,071
Maximum Benefit Amount: $292Household Size: 2
Gross Monthly Income Limit: $2,811
Maximum Benefit Amount: $536Household Size: 3
Gross Monthly Income Limit: $3,551
Maximum Benefit Amount: $768Household Size: 4
Gross Monthly Income Limit: $4,290
Maximum Benefit Amount: $975Household Size: 5
Gross Monthly Income Limit: $5,030
Maximum Benefit Amount: $1,158Household Size: 6
Gross Monthly Income Limit: $5,770
Maximum Benefit Amount: $1,390Household Size: 7
Gross Monthly Income Limit: $6,510
Maximum Benefit Amount: $1,536Household Size: 8
Gross Monthly Income Limit: $7,249
Maximum Benefit Amount: $1,756For each additional person: Add $740 to the income limit and $220 to the maximum benefit.
Households with a member who is age 60 or over, or who has a disability, may qualify with a higher income limit of 200% FPL. For the most current information, check the official Illinois DHS website.
Eligibility Criteria for SNAP in Illinois
To qualify for SNAP benefits in Illinois, applicants must meet several requirements.
Income Limits: Most households must have a gross income below 200% of the federal poverty level and a net income at or below 100% FPL. Some households are tested at 165% FPL gross. Resource limits are typically $4,500 for households with a senior or disabled member and $3,000 for others. More details on income limits are available.
Residency Requirements: Applicants must live in Illinois. You should apply in the county where you reside. If you are experiencing homelessness, you can apply in the county where you stay most often.
Citizenship Status: U.S. citizens are eligible. Certain non-citizens, such as lawful permanent residents who meet specific tests, refugees, and asylees, may also qualify. Undocumented immigrants are not eligible for SNAP benefits. You can review the full non-citizen requirements.
Work Requirements: Adults aged 16-59 must register for work and accept suitable employment. Able-Bodied Adults Without Dependents (ABAWDs) aged 18-54 face additional rules, requiring 80 hours of work-related activities per month to receive benefits beyond a three-month limit. Federal work requirements offer more detail.
Special Conditions: Seniors and individuals with disabilities may have a higher income allowance and expanded deductions. Students in higher education must meet additional criteria, like working 20 hours per week. People who are pregnant or caring for a young child may be exempt from work rules.
The Illinois Department of Human Services provides complete eligibility details and application forms.
How to Apply for SNAP Benefits in Illinois
Applying for SNAP in Illinois can be done online, in person at a local office, or by mailing a paper application. Each method requires submitting the necessary personal and financial information.
Online Application
The most direct way to apply is through the state’s Application for Benefits Eligibility (ABE) portal. Applicants can create an account to complete and submit their application electronically. The official IDHS website is the starting point for this process.
In-Person Application
You can apply in person at your local IDHS Family Community Resource Center. You will need to fill out a paper application at the office. It is helpful to bring documents verifying your identity, residency, income, and expenses to complete the process.
Application By Mail
For those who prefer a paper-based method, an application form can be downloaded from the IDHS website. After filling out the form completely, it must be mailed or dropped off at your local county office for processing.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

Special SNAP Services in Illinois
Illinois offers special SNAP services for households facing emergencies or disasters. These programs, like Expedited SNAP and D-SNAP, provide faster access to food assistance during urgent situations.
Expedited SNAP (Emergency SNAP)
Expedited SNAP provides food assistance within seven days to households that cannot wait for the standard processing period. This service is for those with immediate food needs.
Eligibility is based on having very low income and assets. Per the official rule, you may qualify if:
Your liquid assets are $100 or less and gross monthly income is under $150.
Your combined cash and income are less than your rent/mortgage and utilities.
You are a destitute migrant or seasonal farmworker with $100 or less in assets.
Apply using the regular SNAP application online, by phone, or at an IDHS office. Tell the worker you need expedited service. An interview follows within one business day, with benefits issued within seven days if eligible.
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
D-SNAP is activated after a federally declared disaster. It helps households buy food during recovery, including those who do not normally qualify for SNAP or current recipients who suffered disaster-related losses.
To be eligible, you must live or work in the designated disaster area. You must also pass a disaster-specific income test that accounts for expenses like home repairs or lost income, as detailed in the program overview.
When approved, IDHS announces a short application window. You can apply at designated sites or pre-register online. You will need to provide ID, proof of residence, and information about your disaster-related expenses. Benefits are issued within 72 hours.
Replacement SNAP Benefits For Food Destroyed In A Disaster
Current SNAP households can receive replacement benefits for food that was purchased with SNAP but lost in a disaster. This includes events like power outages, floods, or fires.
To qualify, you must already receive SNAP and live in an area covered by an official waiver. You must report the loss within the deadline specified in the state disaster waiver.
You must file Form IL444-1978 with your local IDHS office within 10 days of the food loss, unless a waiver provides an extension. IDHS will then issue replacement benefits for the value of the food lost.
How to Use Your SNAP Benefits in Illinois
Receiving SNAP benefits is the first step. Now, you need to know what you can buy and where to shop.
What is an EBT Card and How to Use it?
An Electronic Benefit Transfer (EBT) card is how you receive and use your SNAP benefits. It is a plastic payment card that holds your food assistance funds electronically. The state government loads your benefits onto this card each month.
Using your EBT card is similar to using a debit card. You swipe it at the checkout counter of authorized stores and enter a Personal Identification Number (PIN) to complete the purchase. The amount is then deducted from your SNAP balance.
What Can You Buy with SNAP Benefits?
Your SNAP benefits are intended for purchasing staple food items for your household. These funds help you buy groceries to prepare and eat at home, covering most food groups. Eligible items include:
Fruits and vegetables
Meat, poultry, and fish
Dairy products
Breads and cereals
Snack foods and non-alcoholic beverages
Seeds and plants that produce food
It is important to know that some items cannot be purchased with your EBT card. These restrictions cover non-food goods, alcohol, tobacco, and foods that are sold hot at the point of sale. Ineligible items include:
Alcoholic beverages and tobacco products
Vitamins, medicines, and supplements
Hot foods ready to eat
Non-food items like pet food, cleaning supplies, or cosmetics
Where Can You Use Your EBT Card?
You can use your EBT card at most authorized retailers in Illinois. This includes major grocery chains, supermarkets, and many smaller corner stores. Look for the Quest or SNAP logo displayed at the store entrance or at the checkout to confirm they accept EBT payments.
Many farmers' markets also accept SNAP benefits, allowing you to purchase fresh, locally grown food. This is a great way to access healthy produce while supporting local farmers. Check with individual market vendors to see if they participate in the program.
Online grocery shopping is also an option. Major retailers like Amazon and Walmart accept EBT for eligible food purchases. Your benefits can be used for groceries, but they will not cover delivery fees or other non-food charges associated with your order.
Download Benny for Free and Earn Cash Back on EBT
You can make your grocery money go further with the Benny app. It lets you earn cash back on purchases from popular stores like Target, Walmart, and Dollar Tree. Plus, you can get cash back from services you use regularly, including Uber and Lyft, adding to your savings.
Download Benny for free. Connect your EBT card and earn cashback as you shop.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

How to Manage Your SNAP Benefits
Making the most of your monthly food budget starts with managing your SNAP benefits. This involves knowing your EBT balance, when funds arrive, and how to keep your benefits active.
EBT Deposit Schedule in Illinois
In Illinois, SNAP benefits are sent out from the 1st to the 10th of every month. Your specific deposit date is determined by your case information, which helps you budget effectively and plan your grocery shopping.
Legacy Cases: If your case was opened before July 1, 2012, your deposit date corresponds to the last digit of your case number.
Newer Cases: For cases opened on or after July 1, 2012, the schedule is based on the first letter of your last name.
For a complete breakdown, you can review a helpful guide on the EBT deposit schedule in Illinois. This resource also covers common reasons why payments might be delayed.
How to Check Your EBT Card Balance
Online Portal: Log into the state’s online EBT portal with your user ID and password to view your current balance.
Benny App: Use the Benny app to check your EBT balance and transactions in real time by linking your card.
By Phone: Call the toll-free customer service number on the back of your EBT card and follow the automated prompts.
Store or ATM Receipt: Check your latest receipt after making a purchase or using an ATM to see your remaining balance.
You can find more details about each of these methods in our guide to the EBT Balance Check in Illinois.
How to Renew Your SNAP Benefits
To maintain your benefits, you must recertify your eligibility, typically every six or twelve months. The Illinois Department of Human Services will mail you a recertification form before your deadline.
You will need to provide updated information on your household income, expenses like rent and utilities, and any changes in your family size. Submitting this paperwork on time prevents any interruption in your monthly assistance.
EBT Customer Support in Illinois
If you run into issues like a lost card or transaction errors, help is available. For contact details, support options, and fixes for common problems, check out our guide on EBT customer service in Illinois.
How to Contact EBT Customer Service in Illinois
You can call the Illinois EBT customer service line at 1-800-678-5465. This toll-free number is your primary point of contact for card-related issues.
The automated phone service is available 24 hours a day, seven days a week, so you can get help whenever you need it.
Through the automated system, you can report a lost or stolen card, change your PIN, check your account balance, and hear your recent transaction history.
Local SNAP Office Locations and Contact Info
For face-to-face assistance, you can visit your local SNAP office, also known as a Department of Human Services (DHS) office. These centers provide direct support for your case, from answering questions to processing documents. Finding the nearest one is straightforward.
Use an Online Locator: Most state government websites have an office locator tool. You can search by your address, city, or ZIP code to find the closest location, its hours, and contact information.
Call for Information: If you prefer speaking with someone, call your state’s SNAP information line. A representative can provide you with the address and directions to the nearest office.
Check for Appointments: Some offices may require you to book an appointment. Check the office’s details online or call ahead to see if you need to schedule a time slot to avoid long waits.
Multi-Langual Support
Illinois provides SNAP application materials and assistance in various languages to support non-English speakers. You can request interpreters or translated documents when applying or speaking with a caseworker at a local DHS office to get the help you need in your preferred language.
Spanish
Polish
Chinese
Arabic
Manage your SNAP Benefits and Get Cashback with Benny
The Benny app can help you manage your SNAP benefits. It allows you to instantly check your EBT card balance and review recent transactions, helping you stay on top of your food budget.
You can also earn cash back on groceries and other purchases at participating stores like Walmart, Target, and 7-Eleven. To learn more about how Benny works, you can explore the app's features.
Frequently Asked Questions
SHARE
The Supplemental Nutrition Assistance Program (SNAP) provides vital food benefits to low-income individuals and families in Illinois. This program helps households purchase groceries and maintain nutritional well-being.
SNAP Income Limits and Benefit Amounts in Illinois
Income eligibility is tied to the Federal Poverty Level. For most Illinois households, the gross monthly income limit is 165% of the FPL. Maximum benefit amounts are set by the USDA each federal fiscal year, with the following amounts effective October 1, 2024, for fiscal year 2025.
Household Size: 1
Gross Monthly Income Limit: $2,071
Maximum Benefit Amount: $292Household Size: 2
Gross Monthly Income Limit: $2,811
Maximum Benefit Amount: $536Household Size: 3
Gross Monthly Income Limit: $3,551
Maximum Benefit Amount: $768Household Size: 4
Gross Monthly Income Limit: $4,290
Maximum Benefit Amount: $975Household Size: 5
Gross Monthly Income Limit: $5,030
Maximum Benefit Amount: $1,158Household Size: 6
Gross Monthly Income Limit: $5,770
Maximum Benefit Amount: $1,390Household Size: 7
Gross Monthly Income Limit: $6,510
Maximum Benefit Amount: $1,536Household Size: 8
Gross Monthly Income Limit: $7,249
Maximum Benefit Amount: $1,756For each additional person: Add $740 to the income limit and $220 to the maximum benefit.
Households with a member who is age 60 or over, or who has a disability, may qualify with a higher income limit of 200% FPL. For the most current information, check the official Illinois DHS website.
Eligibility Criteria for SNAP in Illinois
To qualify for SNAP benefits in Illinois, applicants must meet several requirements.
Income Limits: Most households must have a gross income below 200% of the federal poverty level and a net income at or below 100% FPL. Some households are tested at 165% FPL gross. Resource limits are typically $4,500 for households with a senior or disabled member and $3,000 for others. More details on income limits are available.
Residency Requirements: Applicants must live in Illinois. You should apply in the county where you reside. If you are experiencing homelessness, you can apply in the county where you stay most often.
Citizenship Status: U.S. citizens are eligible. Certain non-citizens, such as lawful permanent residents who meet specific tests, refugees, and asylees, may also qualify. Undocumented immigrants are not eligible for SNAP benefits. You can review the full non-citizen requirements.
Work Requirements: Adults aged 16-59 must register for work and accept suitable employment. Able-Bodied Adults Without Dependents (ABAWDs) aged 18-54 face additional rules, requiring 80 hours of work-related activities per month to receive benefits beyond a three-month limit. Federal work requirements offer more detail.
Special Conditions: Seniors and individuals with disabilities may have a higher income allowance and expanded deductions. Students in higher education must meet additional criteria, like working 20 hours per week. People who are pregnant or caring for a young child may be exempt from work rules.
The Illinois Department of Human Services provides complete eligibility details and application forms.
How to Apply for SNAP Benefits in Illinois
Applying for SNAP in Illinois can be done online, in person at a local office, or by mailing a paper application. Each method requires submitting the necessary personal and financial information.
Online Application
The most direct way to apply is through the state’s Application for Benefits Eligibility (ABE) portal. Applicants can create an account to complete and submit their application electronically. The official IDHS website is the starting point for this process.
In-Person Application
You can apply in person at your local IDHS Family Community Resource Center. You will need to fill out a paper application at the office. It is helpful to bring documents verifying your identity, residency, income, and expenses to complete the process.
Application By Mail
For those who prefer a paper-based method, an application form can be downloaded from the IDHS website. After filling out the form completely, it must be mailed or dropped off at your local county office for processing.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

Special SNAP Services in Illinois
Illinois offers special SNAP services for households facing emergencies or disasters. These programs, like Expedited SNAP and D-SNAP, provide faster access to food assistance during urgent situations.
Expedited SNAP (Emergency SNAP)
Expedited SNAP provides food assistance within seven days to households that cannot wait for the standard processing period. This service is for those with immediate food needs.
Eligibility is based on having very low income and assets. Per the official rule, you may qualify if:
Your liquid assets are $100 or less and gross monthly income is under $150.
Your combined cash and income are less than your rent/mortgage and utilities.
You are a destitute migrant or seasonal farmworker with $100 or less in assets.
Apply using the regular SNAP application online, by phone, or at an IDHS office. Tell the worker you need expedited service. An interview follows within one business day, with benefits issued within seven days if eligible.
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
D-SNAP is activated after a federally declared disaster. It helps households buy food during recovery, including those who do not normally qualify for SNAP or current recipients who suffered disaster-related losses.
To be eligible, you must live or work in the designated disaster area. You must also pass a disaster-specific income test that accounts for expenses like home repairs or lost income, as detailed in the program overview.
When approved, IDHS announces a short application window. You can apply at designated sites or pre-register online. You will need to provide ID, proof of residence, and information about your disaster-related expenses. Benefits are issued within 72 hours.
Replacement SNAP Benefits For Food Destroyed In A Disaster
Current SNAP households can receive replacement benefits for food that was purchased with SNAP but lost in a disaster. This includes events like power outages, floods, or fires.
To qualify, you must already receive SNAP and live in an area covered by an official waiver. You must report the loss within the deadline specified in the state disaster waiver.
You must file Form IL444-1978 with your local IDHS office within 10 days of the food loss, unless a waiver provides an extension. IDHS will then issue replacement benefits for the value of the food lost.
How to Use Your SNAP Benefits in Illinois
Receiving SNAP benefits is the first step. Now, you need to know what you can buy and where to shop.
What is an EBT Card and How to Use it?
An Electronic Benefit Transfer (EBT) card is how you receive and use your SNAP benefits. It is a plastic payment card that holds your food assistance funds electronically. The state government loads your benefits onto this card each month.
Using your EBT card is similar to using a debit card. You swipe it at the checkout counter of authorized stores and enter a Personal Identification Number (PIN) to complete the purchase. The amount is then deducted from your SNAP balance.
What Can You Buy with SNAP Benefits?
Your SNAP benefits are intended for purchasing staple food items for your household. These funds help you buy groceries to prepare and eat at home, covering most food groups. Eligible items include:
Fruits and vegetables
Meat, poultry, and fish
Dairy products
Breads and cereals
Snack foods and non-alcoholic beverages
Seeds and plants that produce food
It is important to know that some items cannot be purchased with your EBT card. These restrictions cover non-food goods, alcohol, tobacco, and foods that are sold hot at the point of sale. Ineligible items include:
Alcoholic beverages and tobacco products
Vitamins, medicines, and supplements
Hot foods ready to eat
Non-food items like pet food, cleaning supplies, or cosmetics
Where Can You Use Your EBT Card?
You can use your EBT card at most authorized retailers in Illinois. This includes major grocery chains, supermarkets, and many smaller corner stores. Look for the Quest or SNAP logo displayed at the store entrance or at the checkout to confirm they accept EBT payments.
Many farmers' markets also accept SNAP benefits, allowing you to purchase fresh, locally grown food. This is a great way to access healthy produce while supporting local farmers. Check with individual market vendors to see if they participate in the program.
Online grocery shopping is also an option. Major retailers like Amazon and Walmart accept EBT for eligible food purchases. Your benefits can be used for groceries, but they will not cover delivery fees or other non-food charges associated with your order.
Download Benny for Free and Earn Cash Back on EBT
You can make your grocery money go further with the Benny app. It lets you earn cash back on purchases from popular stores like Target, Walmart, and Dollar Tree. Plus, you can get cash back from services you use regularly, including Uber and Lyft, adding to your savings.
Download Benny for free. Connect your EBT card and earn cashback as you shop.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

How to Manage Your SNAP Benefits
Making the most of your monthly food budget starts with managing your SNAP benefits. This involves knowing your EBT balance, when funds arrive, and how to keep your benefits active.
EBT Deposit Schedule in Illinois
In Illinois, SNAP benefits are sent out from the 1st to the 10th of every month. Your specific deposit date is determined by your case information, which helps you budget effectively and plan your grocery shopping.
Legacy Cases: If your case was opened before July 1, 2012, your deposit date corresponds to the last digit of your case number.
Newer Cases: For cases opened on or after July 1, 2012, the schedule is based on the first letter of your last name.
For a complete breakdown, you can review a helpful guide on the EBT deposit schedule in Illinois. This resource also covers common reasons why payments might be delayed.
How to Check Your EBT Card Balance
Online Portal: Log into the state’s online EBT portal with your user ID and password to view your current balance.
Benny App: Use the Benny app to check your EBT balance and transactions in real time by linking your card.
By Phone: Call the toll-free customer service number on the back of your EBT card and follow the automated prompts.
Store or ATM Receipt: Check your latest receipt after making a purchase or using an ATM to see your remaining balance.
You can find more details about each of these methods in our guide to the EBT Balance Check in Illinois.
How to Renew Your SNAP Benefits
To maintain your benefits, you must recertify your eligibility, typically every six or twelve months. The Illinois Department of Human Services will mail you a recertification form before your deadline.
You will need to provide updated information on your household income, expenses like rent and utilities, and any changes in your family size. Submitting this paperwork on time prevents any interruption in your monthly assistance.
EBT Customer Support in Illinois
If you run into issues like a lost card or transaction errors, help is available. For contact details, support options, and fixes for common problems, check out our guide on EBT customer service in Illinois.
How to Contact EBT Customer Service in Illinois
You can call the Illinois EBT customer service line at 1-800-678-5465. This toll-free number is your primary point of contact for card-related issues.
The automated phone service is available 24 hours a day, seven days a week, so you can get help whenever you need it.
Through the automated system, you can report a lost or stolen card, change your PIN, check your account balance, and hear your recent transaction history.
Local SNAP Office Locations and Contact Info
For face-to-face assistance, you can visit your local SNAP office, also known as a Department of Human Services (DHS) office. These centers provide direct support for your case, from answering questions to processing documents. Finding the nearest one is straightforward.
Use an Online Locator: Most state government websites have an office locator tool. You can search by your address, city, or ZIP code to find the closest location, its hours, and contact information.
Call for Information: If you prefer speaking with someone, call your state’s SNAP information line. A representative can provide you with the address and directions to the nearest office.
Check for Appointments: Some offices may require you to book an appointment. Check the office’s details online or call ahead to see if you need to schedule a time slot to avoid long waits.
Multi-Langual Support
Illinois provides SNAP application materials and assistance in various languages to support non-English speakers. You can request interpreters or translated documents when applying or speaking with a caseworker at a local DHS office to get the help you need in your preferred language.
Spanish
Polish
Chinese
Arabic
Manage your SNAP Benefits and Get Cashback with Benny
The Benny app can help you manage your SNAP benefits. It allows you to instantly check your EBT card balance and review recent transactions, helping you stay on top of your food budget.
You can also earn cash back on groceries and other purchases at participating stores like Walmart, Target, and 7-Eleven. To learn more about how Benny works, you can explore the app's features.
Frequently Asked Questions
SHARE
The Supplemental Nutrition Assistance Program (SNAP) provides vital food benefits to low-income individuals and families in Illinois. This program helps households purchase groceries and maintain nutritional well-being.
SNAP Income Limits and Benefit Amounts in Illinois
Income eligibility is tied to the Federal Poverty Level. For most Illinois households, the gross monthly income limit is 165% of the FPL. Maximum benefit amounts are set by the USDA each federal fiscal year, with the following amounts effective October 1, 2024, for fiscal year 2025.
Household Size: 1
Gross Monthly Income Limit: $2,071
Maximum Benefit Amount: $292Household Size: 2
Gross Monthly Income Limit: $2,811
Maximum Benefit Amount: $536Household Size: 3
Gross Monthly Income Limit: $3,551
Maximum Benefit Amount: $768Household Size: 4
Gross Monthly Income Limit: $4,290
Maximum Benefit Amount: $975Household Size: 5
Gross Monthly Income Limit: $5,030
Maximum Benefit Amount: $1,158Household Size: 6
Gross Monthly Income Limit: $5,770
Maximum Benefit Amount: $1,390Household Size: 7
Gross Monthly Income Limit: $6,510
Maximum Benefit Amount: $1,536Household Size: 8
Gross Monthly Income Limit: $7,249
Maximum Benefit Amount: $1,756For each additional person: Add $740 to the income limit and $220 to the maximum benefit.
Households with a member who is age 60 or over, or who has a disability, may qualify with a higher income limit of 200% FPL. For the most current information, check the official Illinois DHS website.
Eligibility Criteria for SNAP in Illinois
To qualify for SNAP benefits in Illinois, applicants must meet several requirements.
Income Limits: Most households must have a gross income below 200% of the federal poverty level and a net income at or below 100% FPL. Some households are tested at 165% FPL gross. Resource limits are typically $4,500 for households with a senior or disabled member and $3,000 for others. More details on income limits are available.
Residency Requirements: Applicants must live in Illinois. You should apply in the county where you reside. If you are experiencing homelessness, you can apply in the county where you stay most often.
Citizenship Status: U.S. citizens are eligible. Certain non-citizens, such as lawful permanent residents who meet specific tests, refugees, and asylees, may also qualify. Undocumented immigrants are not eligible for SNAP benefits. You can review the full non-citizen requirements.
Work Requirements: Adults aged 16-59 must register for work and accept suitable employment. Able-Bodied Adults Without Dependents (ABAWDs) aged 18-54 face additional rules, requiring 80 hours of work-related activities per month to receive benefits beyond a three-month limit. Federal work requirements offer more detail.
Special Conditions: Seniors and individuals with disabilities may have a higher income allowance and expanded deductions. Students in higher education must meet additional criteria, like working 20 hours per week. People who are pregnant or caring for a young child may be exempt from work rules.
The Illinois Department of Human Services provides complete eligibility details and application forms.
How to Apply for SNAP Benefits in Illinois
Applying for SNAP in Illinois can be done online, in person at a local office, or by mailing a paper application. Each method requires submitting the necessary personal and financial information.
Online Application
The most direct way to apply is through the state’s Application for Benefits Eligibility (ABE) portal. Applicants can create an account to complete and submit their application electronically. The official IDHS website is the starting point for this process.
In-Person Application
You can apply in person at your local IDHS Family Community Resource Center. You will need to fill out a paper application at the office. It is helpful to bring documents verifying your identity, residency, income, and expenses to complete the process.
Application By Mail
For those who prefer a paper-based method, an application form can be downloaded from the IDHS website. After filling out the form completely, it must be mailed or dropped off at your local county office for processing.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

Special SNAP Services in Illinois
Illinois offers special SNAP services for households facing emergencies or disasters. These programs, like Expedited SNAP and D-SNAP, provide faster access to food assistance during urgent situations.
Expedited SNAP (Emergency SNAP)
Expedited SNAP provides food assistance within seven days to households that cannot wait for the standard processing period. This service is for those with immediate food needs.
Eligibility is based on having very low income and assets. Per the official rule, you may qualify if:
Your liquid assets are $100 or less and gross monthly income is under $150.
Your combined cash and income are less than your rent/mortgage and utilities.
You are a destitute migrant or seasonal farmworker with $100 or less in assets.
Apply using the regular SNAP application online, by phone, or at an IDHS office. Tell the worker you need expedited service. An interview follows within one business day, with benefits issued within seven days if eligible.
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
D-SNAP is activated after a federally declared disaster. It helps households buy food during recovery, including those who do not normally qualify for SNAP or current recipients who suffered disaster-related losses.
To be eligible, you must live or work in the designated disaster area. You must also pass a disaster-specific income test that accounts for expenses like home repairs or lost income, as detailed in the program overview.
When approved, IDHS announces a short application window. You can apply at designated sites or pre-register online. You will need to provide ID, proof of residence, and information about your disaster-related expenses. Benefits are issued within 72 hours.
Replacement SNAP Benefits For Food Destroyed In A Disaster
Current SNAP households can receive replacement benefits for food that was purchased with SNAP but lost in a disaster. This includes events like power outages, floods, or fires.
To qualify, you must already receive SNAP and live in an area covered by an official waiver. You must report the loss within the deadline specified in the state disaster waiver.
You must file Form IL444-1978 with your local IDHS office within 10 days of the food loss, unless a waiver provides an extension. IDHS will then issue replacement benefits for the value of the food lost.
How to Use Your SNAP Benefits in Illinois
Receiving SNAP benefits is the first step. Now, you need to know what you can buy and where to shop.
What is an EBT Card and How to Use it?
An Electronic Benefit Transfer (EBT) card is how you receive and use your SNAP benefits. It is a plastic payment card that holds your food assistance funds electronically. The state government loads your benefits onto this card each month.
Using your EBT card is similar to using a debit card. You swipe it at the checkout counter of authorized stores and enter a Personal Identification Number (PIN) to complete the purchase. The amount is then deducted from your SNAP balance.
What Can You Buy with SNAP Benefits?
Your SNAP benefits are intended for purchasing staple food items for your household. These funds help you buy groceries to prepare and eat at home, covering most food groups. Eligible items include:
Fruits and vegetables
Meat, poultry, and fish
Dairy products
Breads and cereals
Snack foods and non-alcoholic beverages
Seeds and plants that produce food
It is important to know that some items cannot be purchased with your EBT card. These restrictions cover non-food goods, alcohol, tobacco, and foods that are sold hot at the point of sale. Ineligible items include:
Alcoholic beverages and tobacco products
Vitamins, medicines, and supplements
Hot foods ready to eat
Non-food items like pet food, cleaning supplies, or cosmetics
Where Can You Use Your EBT Card?
You can use your EBT card at most authorized retailers in Illinois. This includes major grocery chains, supermarkets, and many smaller corner stores. Look for the Quest or SNAP logo displayed at the store entrance or at the checkout to confirm they accept EBT payments.
Many farmers' markets also accept SNAP benefits, allowing you to purchase fresh, locally grown food. This is a great way to access healthy produce while supporting local farmers. Check with individual market vendors to see if they participate in the program.
Online grocery shopping is also an option. Major retailers like Amazon and Walmart accept EBT for eligible food purchases. Your benefits can be used for groceries, but they will not cover delivery fees or other non-food charges associated with your order.
Download Benny for Free and Earn Cash Back on EBT
You can make your grocery money go further with the Benny app. It lets you earn cash back on purchases from popular stores like Target, Walmart, and Dollar Tree. Plus, you can get cash back from services you use regularly, including Uber and Lyft, adding to your savings.
Download Benny for free. Connect your EBT card and earn cashback as you shop.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

How to Manage Your SNAP Benefits
Making the most of your monthly food budget starts with managing your SNAP benefits. This involves knowing your EBT balance, when funds arrive, and how to keep your benefits active.
EBT Deposit Schedule in Illinois
In Illinois, SNAP benefits are sent out from the 1st to the 10th of every month. Your specific deposit date is determined by your case information, which helps you budget effectively and plan your grocery shopping.
Legacy Cases: If your case was opened before July 1, 2012, your deposit date corresponds to the last digit of your case number.
Newer Cases: For cases opened on or after July 1, 2012, the schedule is based on the first letter of your last name.
For a complete breakdown, you can review a helpful guide on the EBT deposit schedule in Illinois. This resource also covers common reasons why payments might be delayed.
How to Check Your EBT Card Balance
Online Portal: Log into the state’s online EBT portal with your user ID and password to view your current balance.
Benny App: Use the Benny app to check your EBT balance and transactions in real time by linking your card.
By Phone: Call the toll-free customer service number on the back of your EBT card and follow the automated prompts.
Store or ATM Receipt: Check your latest receipt after making a purchase or using an ATM to see your remaining balance.
You can find more details about each of these methods in our guide to the EBT Balance Check in Illinois.
How to Renew Your SNAP Benefits
To maintain your benefits, you must recertify your eligibility, typically every six or twelve months. The Illinois Department of Human Services will mail you a recertification form before your deadline.
You will need to provide updated information on your household income, expenses like rent and utilities, and any changes in your family size. Submitting this paperwork on time prevents any interruption in your monthly assistance.
EBT Customer Support in Illinois
If you run into issues like a lost card or transaction errors, help is available. For contact details, support options, and fixes for common problems, check out our guide on EBT customer service in Illinois.
How to Contact EBT Customer Service in Illinois
You can call the Illinois EBT customer service line at 1-800-678-5465. This toll-free number is your primary point of contact for card-related issues.
The automated phone service is available 24 hours a day, seven days a week, so you can get help whenever you need it.
Through the automated system, you can report a lost or stolen card, change your PIN, check your account balance, and hear your recent transaction history.
Local SNAP Office Locations and Contact Info
For face-to-face assistance, you can visit your local SNAP office, also known as a Department of Human Services (DHS) office. These centers provide direct support for your case, from answering questions to processing documents. Finding the nearest one is straightforward.
Use an Online Locator: Most state government websites have an office locator tool. You can search by your address, city, or ZIP code to find the closest location, its hours, and contact information.
Call for Information: If you prefer speaking with someone, call your state’s SNAP information line. A representative can provide you with the address and directions to the nearest office.
Check for Appointments: Some offices may require you to book an appointment. Check the office’s details online or call ahead to see if you need to schedule a time slot to avoid long waits.
Multi-Langual Support
Illinois provides SNAP application materials and assistance in various languages to support non-English speakers. You can request interpreters or translated documents when applying or speaking with a caseworker at a local DHS office to get the help you need in your preferred language.
Spanish
Polish
Chinese
Arabic
Manage your SNAP Benefits and Get Cashback with Benny
The Benny app can help you manage your SNAP benefits. It allows you to instantly check your EBT card balance and review recent transactions, helping you stay on top of your food budget.
You can also earn cash back on groceries and other purchases at participating stores like Walmart, Target, and 7-Eleven. To learn more about how Benny works, you can explore the app's features.
Frequently Asked Questions
SHARE
The Supplemental Nutrition Assistance Program (SNAP) provides vital food benefits to low-income individuals and families in Illinois. This program helps households purchase groceries and maintain nutritional well-being.
SNAP Income Limits and Benefit Amounts in Illinois
Income eligibility is tied to the Federal Poverty Level. For most Illinois households, the gross monthly income limit is 165% of the FPL. Maximum benefit amounts are set by the USDA each federal fiscal year, with the following amounts effective October 1, 2024, for fiscal year 2025.
Household Size: 1
Gross Monthly Income Limit: $2,071
Maximum Benefit Amount: $292Household Size: 2
Gross Monthly Income Limit: $2,811
Maximum Benefit Amount: $536Household Size: 3
Gross Monthly Income Limit: $3,551
Maximum Benefit Amount: $768Household Size: 4
Gross Monthly Income Limit: $4,290
Maximum Benefit Amount: $975Household Size: 5
Gross Monthly Income Limit: $5,030
Maximum Benefit Amount: $1,158Household Size: 6
Gross Monthly Income Limit: $5,770
Maximum Benefit Amount: $1,390Household Size: 7
Gross Monthly Income Limit: $6,510
Maximum Benefit Amount: $1,536Household Size: 8
Gross Monthly Income Limit: $7,249
Maximum Benefit Amount: $1,756For each additional person: Add $740 to the income limit and $220 to the maximum benefit.
Households with a member who is age 60 or over, or who has a disability, may qualify with a higher income limit of 200% FPL. For the most current information, check the official Illinois DHS website.
Eligibility Criteria for SNAP in Illinois
To qualify for SNAP benefits in Illinois, applicants must meet several requirements.
Income Limits: Most households must have a gross income below 200% of the federal poverty level and a net income at or below 100% FPL. Some households are tested at 165% FPL gross. Resource limits are typically $4,500 for households with a senior or disabled member and $3,000 for others. More details on income limits are available.
Residency Requirements: Applicants must live in Illinois. You should apply in the county where you reside. If you are experiencing homelessness, you can apply in the county where you stay most often.
Citizenship Status: U.S. citizens are eligible. Certain non-citizens, such as lawful permanent residents who meet specific tests, refugees, and asylees, may also qualify. Undocumented immigrants are not eligible for SNAP benefits. You can review the full non-citizen requirements.
Work Requirements: Adults aged 16-59 must register for work and accept suitable employment. Able-Bodied Adults Without Dependents (ABAWDs) aged 18-54 face additional rules, requiring 80 hours of work-related activities per month to receive benefits beyond a three-month limit. Federal work requirements offer more detail.
Special Conditions: Seniors and individuals with disabilities may have a higher income allowance and expanded deductions. Students in higher education must meet additional criteria, like working 20 hours per week. People who are pregnant or caring for a young child may be exempt from work rules.
The Illinois Department of Human Services provides complete eligibility details and application forms.
How to Apply for SNAP Benefits in Illinois
Applying for SNAP in Illinois can be done online, in person at a local office, or by mailing a paper application. Each method requires submitting the necessary personal and financial information.
Online Application
The most direct way to apply is through the state’s Application for Benefits Eligibility (ABE) portal. Applicants can create an account to complete and submit their application electronically. The official IDHS website is the starting point for this process.
In-Person Application
You can apply in person at your local IDHS Family Community Resource Center. You will need to fill out a paper application at the office. It is helpful to bring documents verifying your identity, residency, income, and expenses to complete the process.
Application By Mail
For those who prefer a paper-based method, an application form can be downloaded from the IDHS website. After filling out the form completely, it must be mailed or dropped off at your local county office for processing.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

Special SNAP Services in Illinois
Illinois offers special SNAP services for households facing emergencies or disasters. These programs, like Expedited SNAP and D-SNAP, provide faster access to food assistance during urgent situations.
Expedited SNAP (Emergency SNAP)
Expedited SNAP provides food assistance within seven days to households that cannot wait for the standard processing period. This service is for those with immediate food needs.
Eligibility is based on having very low income and assets. Per the official rule, you may qualify if:
Your liquid assets are $100 or less and gross monthly income is under $150.
Your combined cash and income are less than your rent/mortgage and utilities.
You are a destitute migrant or seasonal farmworker with $100 or less in assets.
Apply using the regular SNAP application online, by phone, or at an IDHS office. Tell the worker you need expedited service. An interview follows within one business day, with benefits issued within seven days if eligible.
Disaster Supplemental Nutrition Assistance Program (D-SNAP)
D-SNAP is activated after a federally declared disaster. It helps households buy food during recovery, including those who do not normally qualify for SNAP or current recipients who suffered disaster-related losses.
To be eligible, you must live or work in the designated disaster area. You must also pass a disaster-specific income test that accounts for expenses like home repairs or lost income, as detailed in the program overview.
When approved, IDHS announces a short application window. You can apply at designated sites or pre-register online. You will need to provide ID, proof of residence, and information about your disaster-related expenses. Benefits are issued within 72 hours.
Replacement SNAP Benefits For Food Destroyed In A Disaster
Current SNAP households can receive replacement benefits for food that was purchased with SNAP but lost in a disaster. This includes events like power outages, floods, or fires.
To qualify, you must already receive SNAP and live in an area covered by an official waiver. You must report the loss within the deadline specified in the state disaster waiver.
You must file Form IL444-1978 with your local IDHS office within 10 days of the food loss, unless a waiver provides an extension. IDHS will then issue replacement benefits for the value of the food lost.
How to Use Your SNAP Benefits in Illinois
Receiving SNAP benefits is the first step. Now, you need to know what you can buy and where to shop.
What is an EBT Card and How to Use it?
An Electronic Benefit Transfer (EBT) card is how you receive and use your SNAP benefits. It is a plastic payment card that holds your food assistance funds electronically. The state government loads your benefits onto this card each month.
Using your EBT card is similar to using a debit card. You swipe it at the checkout counter of authorized stores and enter a Personal Identification Number (PIN) to complete the purchase. The amount is then deducted from your SNAP balance.
What Can You Buy with SNAP Benefits?
Your SNAP benefits are intended for purchasing staple food items for your household. These funds help you buy groceries to prepare and eat at home, covering most food groups. Eligible items include:
Fruits and vegetables
Meat, poultry, and fish
Dairy products
Breads and cereals
Snack foods and non-alcoholic beverages
Seeds and plants that produce food
It is important to know that some items cannot be purchased with your EBT card. These restrictions cover non-food goods, alcohol, tobacco, and foods that are sold hot at the point of sale. Ineligible items include:
Alcoholic beverages and tobacco products
Vitamins, medicines, and supplements
Hot foods ready to eat
Non-food items like pet food, cleaning supplies, or cosmetics
Where Can You Use Your EBT Card?
You can use your EBT card at most authorized retailers in Illinois. This includes major grocery chains, supermarkets, and many smaller corner stores. Look for the Quest or SNAP logo displayed at the store entrance or at the checkout to confirm they accept EBT payments.
Many farmers' markets also accept SNAP benefits, allowing you to purchase fresh, locally grown food. This is a great way to access healthy produce while supporting local farmers. Check with individual market vendors to see if they participate in the program.
Online grocery shopping is also an option. Major retailers like Amazon and Walmart accept EBT for eligible food purchases. Your benefits can be used for groceries, but they will not cover delivery fees or other non-food charges associated with your order.
Download Benny for Free and Earn Cash Back on EBT
You can make your grocery money go further with the Benny app. It lets you earn cash back on purchases from popular stores like Target, Walmart, and Dollar Tree. Plus, you can get cash back from services you use regularly, including Uber and Lyft, adding to your savings.
Download Benny for free. Connect your EBT card and earn cashback as you shop.
Check Your EBT Balance & Get Cash Back on SNAP
Download the app

How to Manage Your SNAP Benefits
Making the most of your monthly food budget starts with managing your SNAP benefits. This involves knowing your EBT balance, when funds arrive, and how to keep your benefits active.
EBT Deposit Schedule in Illinois
In Illinois, SNAP benefits are sent out from the 1st to the 10th of every month. Your specific deposit date is determined by your case information, which helps you budget effectively and plan your grocery shopping.
Legacy Cases: If your case was opened before July 1, 2012, your deposit date corresponds to the last digit of your case number.
Newer Cases: For cases opened on or after July 1, 2012, the schedule is based on the first letter of your last name.
For a complete breakdown, you can review a helpful guide on the EBT deposit schedule in Illinois. This resource also covers common reasons why payments might be delayed.
How to Check Your EBT Card Balance
Online Portal: Log into the state’s online EBT portal with your user ID and password to view your current balance.
Benny App: Use the Benny app to check your EBT balance and transactions in real time by linking your card.
By Phone: Call the toll-free customer service number on the back of your EBT card and follow the automated prompts.
Store or ATM Receipt: Check your latest receipt after making a purchase or using an ATM to see your remaining balance.
You can find more details about each of these methods in our guide to the EBT Balance Check in Illinois.
How to Renew Your SNAP Benefits
To maintain your benefits, you must recertify your eligibility, typically every six or twelve months. The Illinois Department of Human Services will mail you a recertification form before your deadline.
You will need to provide updated information on your household income, expenses like rent and utilities, and any changes in your family size. Submitting this paperwork on time prevents any interruption in your monthly assistance.
EBT Customer Support in Illinois
If you run into issues like a lost card or transaction errors, help is available. For contact details, support options, and fixes for common problems, check out our guide on EBT customer service in Illinois.
How to Contact EBT Customer Service in Illinois
You can call the Illinois EBT customer service line at 1-800-678-5465. This toll-free number is your primary point of contact for card-related issues.
The automated phone service is available 24 hours a day, seven days a week, so you can get help whenever you need it.
Through the automated system, you can report a lost or stolen card, change your PIN, check your account balance, and hear your recent transaction history.
Local SNAP Office Locations and Contact Info
For face-to-face assistance, you can visit your local SNAP office, also known as a Department of Human Services (DHS) office. These centers provide direct support for your case, from answering questions to processing documents. Finding the nearest one is straightforward.
Use an Online Locator: Most state government websites have an office locator tool. You can search by your address, city, or ZIP code to find the closest location, its hours, and contact information.
Call for Information: If you prefer speaking with someone, call your state’s SNAP information line. A representative can provide you with the address and directions to the nearest office.
Check for Appointments: Some offices may require you to book an appointment. Check the office’s details online or call ahead to see if you need to schedule a time slot to avoid long waits.
Multi-Langual Support
Illinois provides SNAP application materials and assistance in various languages to support non-English speakers. You can request interpreters or translated documents when applying or speaking with a caseworker at a local DHS office to get the help you need in your preferred language.
Spanish
Polish
Chinese
Arabic
Manage your SNAP Benefits and Get Cashback with Benny
The Benny app can help you manage your SNAP benefits. It allows you to instantly check your EBT card balance and review recent transactions, helping you stay on top of your food budget.
You can also earn cash back on groceries and other purchases at participating stores like Walmart, Target, and 7-Eleven. To learn more about how Benny works, you can explore the app's features.