Vermont EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits in Vermont can feel overwhelming, but finding the right support is straightforward. Whether you're an existing recipient who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with application questions, this guide provides clear instructions for contacting Vermont's EBT customer service and resolving issues.

How to Contact EBT Customer Service in Vermont

You can reach Vermont's EBT support services through several different channels.

Phone: For issues with your EBT card like checking your balance or reporting a lost card, call the 24/7 EBT Cardholder Customer Service at 1-800-914-8605. For questions about your 3SquaresVT (SNAP) benefits, applications, or to report household changes, contact the Economic Services Division at 1-800-479-6151, Monday to Friday, 7:45 a.m. to 4:30 p.m. ET.
Email: Vermont's Department for Children and Families (DCF) does not have a dedicated email for EBT customer service. You should use the phone numbers listed above for direct assistance with your account or benefits.
Mail: To submit applications or other required documents, send them to the Application & Document Processing Center at Economic Services Division, 280 State Drive, Waterbury, VT 05671-1500. This address is for mail only and is not a walk-in location.
In-Person: You can find your nearest office for face-to-face help by checking the DCF district-office directory. If you don't have internet access, you can call the Benefits Service Center at 1-800-479-6151 to get the address for your local office.

Multi-Lingual Support

Vermont offers free interpreter services through the Economic Services Division at 1-855-247-3092. When you call, state the language you need. Support is provided for many languages, including Spanish, French, Arabic, and Nepali. A more detailed list is available with the Interpretation Line information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action. The top priority is to protect your remaining benefits from unauthorized use. Acting fast is the best way to secure your account and get a replacement card on its way.

Immediately call Vermont’s 24-hour EBT Customer Service line at 1-800-914-8605 to report the card missing and deactivate it.
Provide your personal details, such as your Social Security number and date of birth, to verify your identity and freeze the account.
Ask the representative to mail a replacement card to the address on file.
When the new card arrives, typically within seven days, follow the instructions to activate it and choose a new PIN.
You can check recent transactions through the ebtEdge portal to ensure no funds were stolen before you froze the card.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. A compromised PIN also puts your benefits at risk. Fortunately, resetting your PIN is a simple process that can be done online or over the phone.

Have your EBT card and personal information available before you start.
Visit the cardholder portal and select the option to change or reset your PIN.
Follow the prompts to verify your identity using your card number, SSN, and date of birth.
Choose a new four-digit PIN that is difficult to guess. Avoid using simple sequences like 1234 or your birth year.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined card can be frustrating and may happen for several reasons. These include insufficient funds, a damaged card, or a temporary terminal error. The first step is to determine the cause of the problem.

Ask the cashier to try swiping or inserting the card again, as the issue might be with the machine.
If it's still declined, you can check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.
For a full guide on how to check your EBT balance, refer to available resources.
If the card’s magnetic stripe or chip is visibly worn or cracked, contact customer service to request a free replacement.
Keep any receipt or error slip if funds were deducted incorrectly and report the transaction.

Benefits Missing or Balance Appears Wrong

If your benefits have not arrived as expected or your balance seems incorrect, there are a few things to check. Delays can happen due to holidays, or there may be a discrepancy in your transaction history that needs to be addressed.

Confirm your deposit date by checking the EBT deposit schedule for Vermont, as weekends or holidays can cause delays.
Review your official balance and transaction history by logging into the ebtEdge portal.
Compare your transaction history with your shopping receipts to find any discrepancies.
If benefits are still missing after 24 hours past your deposit date, call the Economic Services Division Benefits Service Center at 1-800-479-6151.
Incomplete paperwork is a common reason for delays, so submit any requested documents promptly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Vermont can feel overwhelming, but finding the right support is straightforward. Whether you're an existing recipient who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with application questions, this guide provides clear instructions for contacting Vermont's EBT customer service and resolving issues.

How to Contact EBT Customer Service in Vermont

You can reach Vermont's EBT support services through several different channels.

Phone: For issues with your EBT card like checking your balance or reporting a lost card, call the 24/7 EBT Cardholder Customer Service at 1-800-914-8605. For questions about your 3SquaresVT (SNAP) benefits, applications, or to report household changes, contact the Economic Services Division at 1-800-479-6151, Monday to Friday, 7:45 a.m. to 4:30 p.m. ET.
Email: Vermont's Department for Children and Families (DCF) does not have a dedicated email for EBT customer service. You should use the phone numbers listed above for direct assistance with your account or benefits.
Mail: To submit applications or other required documents, send them to the Application & Document Processing Center at Economic Services Division, 280 State Drive, Waterbury, VT 05671-1500. This address is for mail only and is not a walk-in location.
In-Person: You can find your nearest office for face-to-face help by checking the DCF district-office directory. If you don't have internet access, you can call the Benefits Service Center at 1-800-479-6151 to get the address for your local office.

Multi-Lingual Support

Vermont offers free interpreter services through the Economic Services Division at 1-855-247-3092. When you call, state the language you need. Support is provided for many languages, including Spanish, French, Arabic, and Nepali. A more detailed list is available with the Interpretation Line information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action. The top priority is to protect your remaining benefits from unauthorized use. Acting fast is the best way to secure your account and get a replacement card on its way.

Immediately call Vermont’s 24-hour EBT Customer Service line at 1-800-914-8605 to report the card missing and deactivate it.
Provide your personal details, such as your Social Security number and date of birth, to verify your identity and freeze the account.
Ask the representative to mail a replacement card to the address on file.
When the new card arrives, typically within seven days, follow the instructions to activate it and choose a new PIN.
You can check recent transactions through the ebtEdge portal to ensure no funds were stolen before you froze the card.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. A compromised PIN also puts your benefits at risk. Fortunately, resetting your PIN is a simple process that can be done online or over the phone.

Have your EBT card and personal information available before you start.
Visit the cardholder portal and select the option to change or reset your PIN.
Follow the prompts to verify your identity using your card number, SSN, and date of birth.
Choose a new four-digit PIN that is difficult to guess. Avoid using simple sequences like 1234 or your birth year.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined card can be frustrating and may happen for several reasons. These include insufficient funds, a damaged card, or a temporary terminal error. The first step is to determine the cause of the problem.

Ask the cashier to try swiping or inserting the card again, as the issue might be with the machine.
If it's still declined, you can check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.
For a full guide on how to check your EBT balance, refer to available resources.
If the card’s magnetic stripe or chip is visibly worn or cracked, contact customer service to request a free replacement.
Keep any receipt or error slip if funds were deducted incorrectly and report the transaction.

Benefits Missing or Balance Appears Wrong

If your benefits have not arrived as expected or your balance seems incorrect, there are a few things to check. Delays can happen due to holidays, or there may be a discrepancy in your transaction history that needs to be addressed.

Confirm your deposit date by checking the EBT deposit schedule for Vermont, as weekends or holidays can cause delays.
Review your official balance and transaction history by logging into the ebtEdge portal.
Compare your transaction history with your shopping receipts to find any discrepancies.
If benefits are still missing after 24 hours past your deposit date, call the Economic Services Division Benefits Service Center at 1-800-479-6151.
Incomplete paperwork is a common reason for delays, so submit any requested documents promptly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Vermont can feel overwhelming, but finding the right support is straightforward. Whether you're an existing recipient who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with application questions, this guide provides clear instructions for contacting Vermont's EBT customer service and resolving issues.

How to Contact EBT Customer Service in Vermont

You can reach Vermont's EBT support services through several different channels.

Phone: For issues with your EBT card like checking your balance or reporting a lost card, call the 24/7 EBT Cardholder Customer Service at 1-800-914-8605. For questions about your 3SquaresVT (SNAP) benefits, applications, or to report household changes, contact the Economic Services Division at 1-800-479-6151, Monday to Friday, 7:45 a.m. to 4:30 p.m. ET.
Email: Vermont's Department for Children and Families (DCF) does not have a dedicated email for EBT customer service. You should use the phone numbers listed above for direct assistance with your account or benefits.
Mail: To submit applications or other required documents, send them to the Application & Document Processing Center at Economic Services Division, 280 State Drive, Waterbury, VT 05671-1500. This address is for mail only and is not a walk-in location.
In-Person: You can find your nearest office for face-to-face help by checking the DCF district-office directory. If you don't have internet access, you can call the Benefits Service Center at 1-800-479-6151 to get the address for your local office.

Multi-Lingual Support

Vermont offers free interpreter services through the Economic Services Division at 1-855-247-3092. When you call, state the language you need. Support is provided for many languages, including Spanish, French, Arabic, and Nepali. A more detailed list is available with the Interpretation Line information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action. The top priority is to protect your remaining benefits from unauthorized use. Acting fast is the best way to secure your account and get a replacement card on its way.

Immediately call Vermont’s 24-hour EBT Customer Service line at 1-800-914-8605 to report the card missing and deactivate it.
Provide your personal details, such as your Social Security number and date of birth, to verify your identity and freeze the account.
Ask the representative to mail a replacement card to the address on file.
When the new card arrives, typically within seven days, follow the instructions to activate it and choose a new PIN.
You can check recent transactions through the ebtEdge portal to ensure no funds were stolen before you froze the card.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. A compromised PIN also puts your benefits at risk. Fortunately, resetting your PIN is a simple process that can be done online or over the phone.

Have your EBT card and personal information available before you start.
Visit the cardholder portal and select the option to change or reset your PIN.
Follow the prompts to verify your identity using your card number, SSN, and date of birth.
Choose a new four-digit PIN that is difficult to guess. Avoid using simple sequences like 1234 or your birth year.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined card can be frustrating and may happen for several reasons. These include insufficient funds, a damaged card, or a temporary terminal error. The first step is to determine the cause of the problem.

Ask the cashier to try swiping or inserting the card again, as the issue might be with the machine.
If it's still declined, you can check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.
For a full guide on how to check your EBT balance, refer to available resources.
If the card’s magnetic stripe or chip is visibly worn or cracked, contact customer service to request a free replacement.
Keep any receipt or error slip if funds were deducted incorrectly and report the transaction.

Benefits Missing or Balance Appears Wrong

If your benefits have not arrived as expected or your balance seems incorrect, there are a few things to check. Delays can happen due to holidays, or there may be a discrepancy in your transaction history that needs to be addressed.

Confirm your deposit date by checking the EBT deposit schedule for Vermont, as weekends or holidays can cause delays.
Review your official balance and transaction history by logging into the ebtEdge portal.
Compare your transaction history with your shopping receipts to find any discrepancies.
If benefits are still missing after 24 hours past your deposit date, call the Economic Services Division Benefits Service Center at 1-800-479-6151.
Incomplete paperwork is a common reason for delays, so submit any requested documents promptly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Vermont can feel overwhelming, but finding the right support is straightforward. Whether you're an existing recipient who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with application questions, this guide provides clear instructions for contacting Vermont's EBT customer service and resolving issues.

How to Contact EBT Customer Service in Vermont

You can reach Vermont's EBT support services through several different channels.

Phone: For issues with your EBT card like checking your balance or reporting a lost card, call the 24/7 EBT Cardholder Customer Service at 1-800-914-8605. For questions about your 3SquaresVT (SNAP) benefits, applications, or to report household changes, contact the Economic Services Division at 1-800-479-6151, Monday to Friday, 7:45 a.m. to 4:30 p.m. ET.
Email: Vermont's Department for Children and Families (DCF) does not have a dedicated email for EBT customer service. You should use the phone numbers listed above for direct assistance with your account or benefits.
Mail: To submit applications or other required documents, send them to the Application & Document Processing Center at Economic Services Division, 280 State Drive, Waterbury, VT 05671-1500. This address is for mail only and is not a walk-in location.
In-Person: You can find your nearest office for face-to-face help by checking the DCF district-office directory. If you don't have internet access, you can call the Benefits Service Center at 1-800-479-6151 to get the address for your local office.

Multi-Lingual Support

Vermont offers free interpreter services through the Economic Services Division at 1-855-247-3092. When you call, state the language you need. Support is provided for many languages, including Spanish, French, Arabic, and Nepali. A more detailed list is available with the Interpretation Line information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action. The top priority is to protect your remaining benefits from unauthorized use. Acting fast is the best way to secure your account and get a replacement card on its way.

Immediately call Vermont’s 24-hour EBT Customer Service line at 1-800-914-8605 to report the card missing and deactivate it.
Provide your personal details, such as your Social Security number and date of birth, to verify your identity and freeze the account.
Ask the representative to mail a replacement card to the address on file.
When the new card arrives, typically within seven days, follow the instructions to activate it and choose a new PIN.
You can check recent transactions through the ebtEdge portal to ensure no funds were stolen before you froze the card.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. A compromised PIN also puts your benefits at risk. Fortunately, resetting your PIN is a simple process that can be done online or over the phone.

Have your EBT card and personal information available before you start.
Visit the cardholder portal and select the option to change or reset your PIN.
Follow the prompts to verify your identity using your card number, SSN, and date of birth.
Choose a new four-digit PIN that is difficult to guess. Avoid using simple sequences like 1234 or your birth year.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined card can be frustrating and may happen for several reasons. These include insufficient funds, a damaged card, or a temporary terminal error. The first step is to determine the cause of the problem.

Ask the cashier to try swiping or inserting the card again, as the issue might be with the machine.
If it's still declined, you can check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.
For a full guide on how to check your EBT balance, refer to available resources.
If the card’s magnetic stripe or chip is visibly worn or cracked, contact customer service to request a free replacement.
Keep any receipt or error slip if funds were deducted incorrectly and report the transaction.

Benefits Missing or Balance Appears Wrong

If your benefits have not arrived as expected or your balance seems incorrect, there are a few things to check. Delays can happen due to holidays, or there may be a discrepancy in your transaction history that needs to be addressed.

Confirm your deposit date by checking the EBT deposit schedule for Vermont, as weekends or holidays can cause delays.
Review your official balance and transaction history by logging into the ebtEdge portal.
Compare your transaction history with your shopping receipts to find any discrepancies.
If benefits are still missing after 24 hours past your deposit date, call the Economic Services Division Benefits Service Center at 1-800-479-6151.
Incomplete paperwork is a common reason for delays, so submit any requested documents promptly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Vermont can feel overwhelming, but finding the right support is straightforward. Whether you're an existing recipient who needs to replace a lost card, reset your PIN, or report a suspicious transaction, or you're new to the program with application questions, this guide provides clear instructions for contacting Vermont's EBT customer service and resolving issues.

How to Contact EBT Customer Service in Vermont

You can reach Vermont's EBT support services through several different channels.

Phone: For issues with your EBT card like checking your balance or reporting a lost card, call the 24/7 EBT Cardholder Customer Service at 1-800-914-8605. For questions about your 3SquaresVT (SNAP) benefits, applications, or to report household changes, contact the Economic Services Division at 1-800-479-6151, Monday to Friday, 7:45 a.m. to 4:30 p.m. ET.
Email: Vermont's Department for Children and Families (DCF) does not have a dedicated email for EBT customer service. You should use the phone numbers listed above for direct assistance with your account or benefits.
Mail: To submit applications or other required documents, send them to the Application & Document Processing Center at Economic Services Division, 280 State Drive, Waterbury, VT 05671-1500. This address is for mail only and is not a walk-in location.
In-Person: You can find your nearest office for face-to-face help by checking the DCF district-office directory. If you don't have internet access, you can call the Benefits Service Center at 1-800-479-6151 to get the address for your local office.

Multi-Lingual Support

Vermont offers free interpreter services through the Economic Services Division at 1-855-247-3092. When you call, state the language you need. Support is provided for many languages, including Spanish, French, Arabic, and Nepali. A more detailed list is available with the Interpretation Line information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, a declined transaction, or a balance discrepancy. Knowing the right steps to take can help you resolve these situations quickly and with minimal stress.

Lost or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action. The top priority is to protect your remaining benefits from unauthorized use. Acting fast is the best way to secure your account and get a replacement card on its way.

Immediately call Vermont’s 24-hour EBT Customer Service line at 1-800-914-8605 to report the card missing and deactivate it.
Provide your personal details, such as your Social Security number and date of birth, to verify your identity and freeze the account.
Ask the representative to mail a replacement card to the address on file.
When the new card arrives, typically within seven days, follow the instructions to activate it and choose a new PIN.
You can check recent transactions through the ebtEdge portal to ensure no funds were stolen before you froze the card.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly too many times can lock you out of your account. A compromised PIN also puts your benefits at risk. Fortunately, resetting your PIN is a simple process that can be done online or over the phone.

Have your EBT card and personal information available before you start.
Visit the cardholder portal and select the option to change or reset your PIN.
Follow the prompts to verify your identity using your card number, SSN, and date of birth.
Choose a new four-digit PIN that is difficult to guess. Avoid using simple sequences like 1234 or your birth year.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Declined or Damaged at Checkout

A declined card can be frustrating and may happen for several reasons. These include insufficient funds, a damaged card, or a temporary terminal error. The first step is to determine the cause of the problem.

Ask the cashier to try swiping or inserting the card again, as the issue might be with the machine.
If it's still declined, you can check your balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or check your last receipt.
For a full guide on how to check your EBT balance, refer to available resources.
If the card’s magnetic stripe or chip is visibly worn or cracked, contact customer service to request a free replacement.
Keep any receipt or error slip if funds were deducted incorrectly and report the transaction.

Benefits Missing or Balance Appears Wrong

If your benefits have not arrived as expected or your balance seems incorrect, there are a few things to check. Delays can happen due to holidays, or there may be a discrepancy in your transaction history that needs to be addressed.

Confirm your deposit date by checking the EBT deposit schedule for Vermont, as weekends or holidays can cause delays.
Review your official balance and transaction history by logging into the ebtEdge portal.
Compare your transaction history with your shopping receipts to find any discrepancies.
If benefits are still missing after 24 hours past your deposit date, call the Economic Services Division Benefits Service Center at 1-800-479-6151.
Incomplete paperwork is a common reason for delays, so submit any requested documents promptly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more out of your EBT benefits.