Tennessee EBT Customer Service: How to Get Help & Common Issues

SHARE

ON THIS PAGE

Managing your EBT benefits in Tennessee can feel overwhelming, but it does not have to be. Whether you are a current recipient needing to replace a lost card or report an issue, or you are new to the program with questions about applying, this guide provides clear instructions for contacting Tennessee EBT customer service and resolving problems quickly.

How to Contact EBT Customer Service in Tennessee

You can reach Tennessee's EBT customer service through several different channels.

Phone: For 24/7 card services like balance inquiries or reporting a lost card, call 1-888-997-9444. For general case questions, contact the Family Assistance Service Center at 1-866-311-4287 on weekdays between 8:00 a.m. and 3:00 p.m. CT. Hearing-impaired access is available via TTY by dialing 711. You can find these numbers on the TDHS contact page.
Email: The Tennessee Department of Human Services does not provide a public email address for EBT support. For any questions or issues with your benefits, you will need to contact the department by phone.
Mail: If you need to send documents, you can mail them to the Tennessee Department of Human Services, Family Assistance Division, 505 Deaderick Street, Nashville, TN 37243. It is a good idea to call the Family Assistance Service Center first to confirm this is the correct method for your situation.
In-Person: You can get help at a local office. Use the TDHS office locator to find the address and phone number for your nearest Family Assistance office. If you have limited internet access, you can also call 1-866-311-4287 for directions.

Multi-Lingual Support

Tennessee provides free interpreter services for EBT support through the Family Assistance Service Center. Commonly supported languages include Spanish, Arabic, Somali, and Burmese, and a complete list of options is available on the SNAP program website.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a reliable way to access benefits, recipients may occasionally face issues. Common problems range from a lost card to a forgotten PIN or a transaction being declined at checkout. Most of these situations can be resolved quickly by following a few simple steps.

Lost or Stolen EBT Card

A lost or stolen card requires immediate action to protect your benefits. Deactivating the card as soon as you notice it's missing is the best way to prevent anyone else from using your funds. You can report it anytime by calling the 24/7 Tennessee EBT Customer Service line at 1-888-997-9444.

Follow the automated menu to report a lost or stolen card.
Verify your identity by providing details like your card number, the last four digits of your SSN, date of birth, and ZIP code.
Ask the agent to deactivate the missing card and confirm your mailing address to receive a replacement.
Your new card should arrive within 7–10 business days.
Once it arrives, activate it and choose a new PIN before making any purchases.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common problem. Fortunately, you can reset your PIN over the phone without needing to order a new card. This process secures your account and restores access to your benefits quickly.

Call customer service and select the “PIN reset” option from the menu.
Provide your identity details exactly as they appear on your case file.
Enter a new 4-digit PIN twice to confirm your selection.
If your card was locked, ask the agent to unlock it for you.
Test the new PIN at an ATM or store before your next shopping trip to confirm it works.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can be alarming and may indicate potential EBT fraud. It is important to act fast to dispute the charges, secure your account, and begin the process of recovering any stolen benefits. Keep a record of all fraudulent activity.

Review your recent transaction history by phone, on the EBT portal, or from a printed receipt.
Call customer service immediately to freeze the card and dispute the unauthorized charges.
Report the fraud to the TDHS Office of Inspector General at 1-800-241-2629 with dates, amounts, and merchant names.
File a police report to create an official record, which is often required for benefit replacement.
Submit the SNAP replacement-benefits form within 30 days of discovering the loss.

Card Declined or Not Working at Checkout

A declined card does not always mean your benefits are gone. The issue could stem from the store’s card reader, an incorrect PIN entry, or insufficient funds. Before contacting customer service, try a few troubleshooting steps right at the register to identify the problem.

First, confirm you have enough funds. You can check your balance by calling the number on your card or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Try swiping the card again or moving to a different checkout lane.
Examine the card for physical damage like cracks or a worn magnetic stripe. If it is damaged, you will need to request a replacement.
If it still fails, ask the merchant if their terminal accepts EBT payments.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to get cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Tennessee can feel overwhelming, but it does not have to be. Whether you are a current recipient needing to replace a lost card or report an issue, or you are new to the program with questions about applying, this guide provides clear instructions for contacting Tennessee EBT customer service and resolving problems quickly.

How to Contact EBT Customer Service in Tennessee

You can reach Tennessee's EBT customer service through several different channels.

Phone: For 24/7 card services like balance inquiries or reporting a lost card, call 1-888-997-9444. For general case questions, contact the Family Assistance Service Center at 1-866-311-4287 on weekdays between 8:00 a.m. and 3:00 p.m. CT. Hearing-impaired access is available via TTY by dialing 711. You can find these numbers on the TDHS contact page.
Email: The Tennessee Department of Human Services does not provide a public email address for EBT support. For any questions or issues with your benefits, you will need to contact the department by phone.
Mail: If you need to send documents, you can mail them to the Tennessee Department of Human Services, Family Assistance Division, 505 Deaderick Street, Nashville, TN 37243. It is a good idea to call the Family Assistance Service Center first to confirm this is the correct method for your situation.
In-Person: You can get help at a local office. Use the TDHS office locator to find the address and phone number for your nearest Family Assistance office. If you have limited internet access, you can also call 1-866-311-4287 for directions.

Multi-Lingual Support

Tennessee provides free interpreter services for EBT support through the Family Assistance Service Center. Commonly supported languages include Spanish, Arabic, Somali, and Burmese, and a complete list of options is available on the SNAP program website.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a reliable way to access benefits, recipients may occasionally face issues. Common problems range from a lost card to a forgotten PIN or a transaction being declined at checkout. Most of these situations can be resolved quickly by following a few simple steps.

Lost or Stolen EBT Card

A lost or stolen card requires immediate action to protect your benefits. Deactivating the card as soon as you notice it's missing is the best way to prevent anyone else from using your funds. You can report it anytime by calling the 24/7 Tennessee EBT Customer Service line at 1-888-997-9444.

Follow the automated menu to report a lost or stolen card.
Verify your identity by providing details like your card number, the last four digits of your SSN, date of birth, and ZIP code.
Ask the agent to deactivate the missing card and confirm your mailing address to receive a replacement.
Your new card should arrive within 7–10 business days.
Once it arrives, activate it and choose a new PIN before making any purchases.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common problem. Fortunately, you can reset your PIN over the phone without needing to order a new card. This process secures your account and restores access to your benefits quickly.

Call customer service and select the “PIN reset” option from the menu.
Provide your identity details exactly as they appear on your case file.
Enter a new 4-digit PIN twice to confirm your selection.
If your card was locked, ask the agent to unlock it for you.
Test the new PIN at an ATM or store before your next shopping trip to confirm it works.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can be alarming and may indicate potential EBT fraud. It is important to act fast to dispute the charges, secure your account, and begin the process of recovering any stolen benefits. Keep a record of all fraudulent activity.

Review your recent transaction history by phone, on the EBT portal, or from a printed receipt.
Call customer service immediately to freeze the card and dispute the unauthorized charges.
Report the fraud to the TDHS Office of Inspector General at 1-800-241-2629 with dates, amounts, and merchant names.
File a police report to create an official record, which is often required for benefit replacement.
Submit the SNAP replacement-benefits form within 30 days of discovering the loss.

Card Declined or Not Working at Checkout

A declined card does not always mean your benefits are gone. The issue could stem from the store’s card reader, an incorrect PIN entry, or insufficient funds. Before contacting customer service, try a few troubleshooting steps right at the register to identify the problem.

First, confirm you have enough funds. You can check your balance by calling the number on your card or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Try swiping the card again or moving to a different checkout lane.
Examine the card for physical damage like cracks or a worn magnetic stripe. If it is damaged, you will need to request a replacement.
If it still fails, ask the merchant if their terminal accepts EBT payments.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to get cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Tennessee can feel overwhelming, but it does not have to be. Whether you are a current recipient needing to replace a lost card or report an issue, or you are new to the program with questions about applying, this guide provides clear instructions for contacting Tennessee EBT customer service and resolving problems quickly.

How to Contact EBT Customer Service in Tennessee

You can reach Tennessee's EBT customer service through several different channels.

Phone: For 24/7 card services like balance inquiries or reporting a lost card, call 1-888-997-9444. For general case questions, contact the Family Assistance Service Center at 1-866-311-4287 on weekdays between 8:00 a.m. and 3:00 p.m. CT. Hearing-impaired access is available via TTY by dialing 711. You can find these numbers on the TDHS contact page.
Email: The Tennessee Department of Human Services does not provide a public email address for EBT support. For any questions or issues with your benefits, you will need to contact the department by phone.
Mail: If you need to send documents, you can mail them to the Tennessee Department of Human Services, Family Assistance Division, 505 Deaderick Street, Nashville, TN 37243. It is a good idea to call the Family Assistance Service Center first to confirm this is the correct method for your situation.
In-Person: You can get help at a local office. Use the TDHS office locator to find the address and phone number for your nearest Family Assistance office. If you have limited internet access, you can also call 1-866-311-4287 for directions.

Multi-Lingual Support

Tennessee provides free interpreter services for EBT support through the Family Assistance Service Center. Commonly supported languages include Spanish, Arabic, Somali, and Burmese, and a complete list of options is available on the SNAP program website.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a reliable way to access benefits, recipients may occasionally face issues. Common problems range from a lost card to a forgotten PIN or a transaction being declined at checkout. Most of these situations can be resolved quickly by following a few simple steps.

Lost or Stolen EBT Card

A lost or stolen card requires immediate action to protect your benefits. Deactivating the card as soon as you notice it's missing is the best way to prevent anyone else from using your funds. You can report it anytime by calling the 24/7 Tennessee EBT Customer Service line at 1-888-997-9444.

Follow the automated menu to report a lost or stolen card.
Verify your identity by providing details like your card number, the last four digits of your SSN, date of birth, and ZIP code.
Ask the agent to deactivate the missing card and confirm your mailing address to receive a replacement.
Your new card should arrive within 7–10 business days.
Once it arrives, activate it and choose a new PIN before making any purchases.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common problem. Fortunately, you can reset your PIN over the phone without needing to order a new card. This process secures your account and restores access to your benefits quickly.

Call customer service and select the “PIN reset” option from the menu.
Provide your identity details exactly as they appear on your case file.
Enter a new 4-digit PIN twice to confirm your selection.
If your card was locked, ask the agent to unlock it for you.
Test the new PIN at an ATM or store before your next shopping trip to confirm it works.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can be alarming and may indicate potential EBT fraud. It is important to act fast to dispute the charges, secure your account, and begin the process of recovering any stolen benefits. Keep a record of all fraudulent activity.

Review your recent transaction history by phone, on the EBT portal, or from a printed receipt.
Call customer service immediately to freeze the card and dispute the unauthorized charges.
Report the fraud to the TDHS Office of Inspector General at 1-800-241-2629 with dates, amounts, and merchant names.
File a police report to create an official record, which is often required for benefit replacement.
Submit the SNAP replacement-benefits form within 30 days of discovering the loss.

Card Declined or Not Working at Checkout

A declined card does not always mean your benefits are gone. The issue could stem from the store’s card reader, an incorrect PIN entry, or insufficient funds. Before contacting customer service, try a few troubleshooting steps right at the register to identify the problem.

First, confirm you have enough funds. You can check your balance by calling the number on your card or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Try swiping the card again or moving to a different checkout lane.
Examine the card for physical damage like cracks or a worn magnetic stripe. If it is damaged, you will need to request a replacement.
If it still fails, ask the merchant if their terminal accepts EBT payments.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to get cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Tennessee can feel overwhelming, but it does not have to be. Whether you are a current recipient needing to replace a lost card or report an issue, or you are new to the program with questions about applying, this guide provides clear instructions for contacting Tennessee EBT customer service and resolving problems quickly.

How to Contact EBT Customer Service in Tennessee

You can reach Tennessee's EBT customer service through several different channels.

Phone: For 24/7 card services like balance inquiries or reporting a lost card, call 1-888-997-9444. For general case questions, contact the Family Assistance Service Center at 1-866-311-4287 on weekdays between 8:00 a.m. and 3:00 p.m. CT. Hearing-impaired access is available via TTY by dialing 711. You can find these numbers on the TDHS contact page.
Email: The Tennessee Department of Human Services does not provide a public email address for EBT support. For any questions or issues with your benefits, you will need to contact the department by phone.
Mail: If you need to send documents, you can mail them to the Tennessee Department of Human Services, Family Assistance Division, 505 Deaderick Street, Nashville, TN 37243. It is a good idea to call the Family Assistance Service Center first to confirm this is the correct method for your situation.
In-Person: You can get help at a local office. Use the TDHS office locator to find the address and phone number for your nearest Family Assistance office. If you have limited internet access, you can also call 1-866-311-4287 for directions.

Multi-Lingual Support

Tennessee provides free interpreter services for EBT support through the Family Assistance Service Center. Commonly supported languages include Spanish, Arabic, Somali, and Burmese, and a complete list of options is available on the SNAP program website.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a reliable way to access benefits, recipients may occasionally face issues. Common problems range from a lost card to a forgotten PIN or a transaction being declined at checkout. Most of these situations can be resolved quickly by following a few simple steps.

Lost or Stolen EBT Card

A lost or stolen card requires immediate action to protect your benefits. Deactivating the card as soon as you notice it's missing is the best way to prevent anyone else from using your funds. You can report it anytime by calling the 24/7 Tennessee EBT Customer Service line at 1-888-997-9444.

Follow the automated menu to report a lost or stolen card.
Verify your identity by providing details like your card number, the last four digits of your SSN, date of birth, and ZIP code.
Ask the agent to deactivate the missing card and confirm your mailing address to receive a replacement.
Your new card should arrive within 7–10 business days.
Once it arrives, activate it and choose a new PIN before making any purchases.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common problem. Fortunately, you can reset your PIN over the phone without needing to order a new card. This process secures your account and restores access to your benefits quickly.

Call customer service and select the “PIN reset” option from the menu.
Provide your identity details exactly as they appear on your case file.
Enter a new 4-digit PIN twice to confirm your selection.
If your card was locked, ask the agent to unlock it for you.
Test the new PIN at an ATM or store before your next shopping trip to confirm it works.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can be alarming and may indicate potential EBT fraud. It is important to act fast to dispute the charges, secure your account, and begin the process of recovering any stolen benefits. Keep a record of all fraudulent activity.

Review your recent transaction history by phone, on the EBT portal, or from a printed receipt.
Call customer service immediately to freeze the card and dispute the unauthorized charges.
Report the fraud to the TDHS Office of Inspector General at 1-800-241-2629 with dates, amounts, and merchant names.
File a police report to create an official record, which is often required for benefit replacement.
Submit the SNAP replacement-benefits form within 30 days of discovering the loss.

Card Declined or Not Working at Checkout

A declined card does not always mean your benefits are gone. The issue could stem from the store’s card reader, an incorrect PIN entry, or insufficient funds. Before contacting customer service, try a few troubleshooting steps right at the register to identify the problem.

First, confirm you have enough funds. You can check your balance by calling the number on your card or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Try swiping the card again or moving to a different checkout lane.
Examine the card for physical damage like cracks or a worn magnetic stripe. If it is damaged, you will need to request a replacement.
If it still fails, ask the merchant if their terminal accepts EBT payments.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to get cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Managing your EBT benefits in Tennessee can feel overwhelming, but it does not have to be. Whether you are a current recipient needing to replace a lost card or report an issue, or you are new to the program with questions about applying, this guide provides clear instructions for contacting Tennessee EBT customer service and resolving problems quickly.

How to Contact EBT Customer Service in Tennessee

You can reach Tennessee's EBT customer service through several different channels.

Phone: For 24/7 card services like balance inquiries or reporting a lost card, call 1-888-997-9444. For general case questions, contact the Family Assistance Service Center at 1-866-311-4287 on weekdays between 8:00 a.m. and 3:00 p.m. CT. Hearing-impaired access is available via TTY by dialing 711. You can find these numbers on the TDHS contact page.
Email: The Tennessee Department of Human Services does not provide a public email address for EBT support. For any questions or issues with your benefits, you will need to contact the department by phone.
Mail: If you need to send documents, you can mail them to the Tennessee Department of Human Services, Family Assistance Division, 505 Deaderick Street, Nashville, TN 37243. It is a good idea to call the Family Assistance Service Center first to confirm this is the correct method for your situation.
In-Person: You can get help at a local office. Use the TDHS office locator to find the address and phone number for your nearest Family Assistance office. If you have limited internet access, you can also call 1-866-311-4287 for directions.

Multi-Lingual Support

Tennessee provides free interpreter services for EBT support through the Family Assistance Service Center. Commonly supported languages include Spanish, Arabic, Somali, and Burmese, and a complete list of options is available on the SNAP program website.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While EBT provides a reliable way to access benefits, recipients may occasionally face issues. Common problems range from a lost card to a forgotten PIN or a transaction being declined at checkout. Most of these situations can be resolved quickly by following a few simple steps.

Lost or Stolen EBT Card

A lost or stolen card requires immediate action to protect your benefits. Deactivating the card as soon as you notice it's missing is the best way to prevent anyone else from using your funds. You can report it anytime by calling the 24/7 Tennessee EBT Customer Service line at 1-888-997-9444.

Follow the automated menu to report a lost or stolen card.
Verify your identity by providing details like your card number, the last four digits of your SSN, date of birth, and ZIP code.
Ask the agent to deactivate the missing card and confirm your mailing address to receive a replacement.
Your new card should arrive within 7–10 business days.
Once it arrives, activate it and choose a new PIN before making any purchases.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or having your card locked after too many incorrect attempts is a common problem. Fortunately, you can reset your PIN over the phone without needing to order a new card. This process secures your account and restores access to your benefits quickly.

Call customer service and select the “PIN reset” option from the menu.
Provide your identity details exactly as they appear on your case file.
Enter a new 4-digit PIN twice to confirm your selection.
If your card was locked, ask the agent to unlock it for you.
Test the new PIN at an ATM or store before your next shopping trip to confirm it works.

Suspicious or Unauthorized Transactions

Finding unfamiliar charges on your account can be alarming and may indicate potential EBT fraud. It is important to act fast to dispute the charges, secure your account, and begin the process of recovering any stolen benefits. Keep a record of all fraudulent activity.

Review your recent transaction history by phone, on the EBT portal, or from a printed receipt.
Call customer service immediately to freeze the card and dispute the unauthorized charges.
Report the fraud to the TDHS Office of Inspector General at 1-800-241-2629 with dates, amounts, and merchant names.
File a police report to create an official record, which is often required for benefit replacement.
Submit the SNAP replacement-benefits form within 30 days of discovering the loss.

Card Declined or Not Working at Checkout

A declined card does not always mean your benefits are gone. The issue could stem from the store’s card reader, an incorrect PIN entry, or insufficient funds. Before contacting customer service, try a few troubleshooting steps right at the register to identify the problem.

First, confirm you have enough funds. You can check your balance by calling the number on your card or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Try swiping the card again or moving to a different checkout lane.
Examine the card for physical damage like cracks or a worn magnetic stripe. If it is damaged, you will need to request a replacement.
If it still fails, ask the merchant if their terminal accepts EBT payments.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to get cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.