Missouri EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits can feel overwhelming, whether you need to replace a lost card, dispute a charge, or are simply new to the program. This guide provides straightforward instructions on all the ways to get help from EBT customer service in Missouri, covering everything from finding the right phone number to using online support options for resolving your issues promptly.

How to Contact EBT Customer Service in Missouri

There are several avenues for getting EBT customer service in Missouri, depending on the type of help you need.

Phone: The primary line for card-related issues is 800-997-7777, available 24/7 for activation, PIN changes, and reporting lost or stolen cards. For quick balance inquiries without calling, you can use an app like the Benny app.

For general questions or to speak with a live agent, call the Family Support Division Information Center at 855-373-4636 on weekdays. Hearing-impaired individuals can use the TTY line at 800-735-2966, and a translation services line is available at 800-348-6627.
Email: A public email address is not provided for EBT support. For assistance, you should call the main EBT customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For submitting documents or sending formal correspondence, you can use the following mailing address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: To find your nearest Family Support Division office for in-person help, you will need to call for directions. You can get this information by calling either the main Missouri EBT customer service number at 800-997-7777 or the FSD Information Center at 855-373-4636.

Multi-Lingual Support

Interpreter assistance is available for EBT customer service in Missouri, with support for languages like Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated translation services line at 800-348-6627 or by requesting one when you call the main EBT customer service number at 800-997-7777.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might occasionally run into problems. From a lost card to missing benefits, knowing the right steps to take can resolve these issues quickly. Below are some of the most common problems and their solutions.

Card Lost Or Stolen

If your card is missing or you suspect it has been stolen, it is important to act immediately to protect your benefits. The Missouri EBT customer service number is available 24/7 to help you deactivate the card and request a new one.

Call EBT Customer Service at 800-997-7777 to report the card lost or stolen, which will immediately deactivate it.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address on file. A new card should arrive within 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Keep the confirmation number from the automated system for your records.

Forgotten Or Changed PIN

Forgetting your PIN or wanting to change it is a common situation. You can reset it anytime through the automated phone system, as PIN mailers are no longer sent out. This process is handled by the main line for EBT customer service for Missouri.

Call the Interactive Voice Response (IVR) system at 800-997-7777 with your EBT card handy.
Follow the prompts to enter your card number and identifying details to confirm your identity.
Choose a new four-digit PIN that is secure and not easily guessed.
Listen for the confirmation that your PIN has been successfully changed.
Change your PIN anytime you believe it may have been compromised.

Card Locked After Too Many Wrong PIN Attempts

Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically show a message like “PIN tries exceeded.” Depending on whether you remember your PIN, you have a couple of options to unlock it.

If you remember the correct PIN, simply wait until after midnight for the system to automatically unlock the card.
If you have forgotten the PIN, call 800-997-7777 to verify your identity and set a new one, which will unlock the card instantly.
If the card continues to lock or you suspect it is damaged, request a replacement.

Benefits Missing Or Delayed

If you expect a deposit but do not see it in your account, there could be several reasons. Start by confirming your balance and reviewing your case status before contacting customer service. This can help you identify the source of the delay more efficiently.

First, check your EBT balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated line.
Compare the deposit date with the Missouri issuance calendar. Payments scheduled on weekends or holidays arrive the next business day.
Log into your myDSS account to check if any verification documents are overdue.
If your balance is still incorrect after 24 hours, contact your local FSD office to open a discrepancy ticket.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It is a helpful resource, but it is not a replacement for the official customer service for EBT in Missouri.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This feature helps you stretch your budget without needing to call the Missouri EBT customer service number for assistance.

Download Benny to take control of your spending and get more out of your benefits. The app is a great way to supplement the support you receive from EBT customer service in Missouri and better manage your account balance.

Frequently Asked Questions

SHARE

Handling your EBT benefits can feel overwhelming, whether you need to replace a lost card, dispute a charge, or are simply new to the program. This guide provides straightforward instructions on all the ways to get help from EBT customer service in Missouri, covering everything from finding the right phone number to using online support options for resolving your issues promptly.

How to Contact EBT Customer Service in Missouri

There are several avenues for getting EBT customer service in Missouri, depending on the type of help you need.

Phone: The primary line for card-related issues is 800-997-7777, available 24/7 for activation, PIN changes, and reporting lost or stolen cards. For quick balance inquiries without calling, you can use an app like the Benny app.

For general questions or to speak with a live agent, call the Family Support Division Information Center at 855-373-4636 on weekdays. Hearing-impaired individuals can use the TTY line at 800-735-2966, and a translation services line is available at 800-348-6627.
Email: A public email address is not provided for EBT support. For assistance, you should call the main EBT customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For submitting documents or sending formal correspondence, you can use the following mailing address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: To find your nearest Family Support Division office for in-person help, you will need to call for directions. You can get this information by calling either the main Missouri EBT customer service number at 800-997-7777 or the FSD Information Center at 855-373-4636.

Multi-Lingual Support

Interpreter assistance is available for EBT customer service in Missouri, with support for languages like Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated translation services line at 800-348-6627 or by requesting one when you call the main EBT customer service number at 800-997-7777.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might occasionally run into problems. From a lost card to missing benefits, knowing the right steps to take can resolve these issues quickly. Below are some of the most common problems and their solutions.

Card Lost Or Stolen

If your card is missing or you suspect it has been stolen, it is important to act immediately to protect your benefits. The Missouri EBT customer service number is available 24/7 to help you deactivate the card and request a new one.

Call EBT Customer Service at 800-997-7777 to report the card lost or stolen, which will immediately deactivate it.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address on file. A new card should arrive within 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Keep the confirmation number from the automated system for your records.

Forgotten Or Changed PIN

Forgetting your PIN or wanting to change it is a common situation. You can reset it anytime through the automated phone system, as PIN mailers are no longer sent out. This process is handled by the main line for EBT customer service for Missouri.

Call the Interactive Voice Response (IVR) system at 800-997-7777 with your EBT card handy.
Follow the prompts to enter your card number and identifying details to confirm your identity.
Choose a new four-digit PIN that is secure and not easily guessed.
Listen for the confirmation that your PIN has been successfully changed.
Change your PIN anytime you believe it may have been compromised.

Card Locked After Too Many Wrong PIN Attempts

Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically show a message like “PIN tries exceeded.” Depending on whether you remember your PIN, you have a couple of options to unlock it.

If you remember the correct PIN, simply wait until after midnight for the system to automatically unlock the card.
If you have forgotten the PIN, call 800-997-7777 to verify your identity and set a new one, which will unlock the card instantly.
If the card continues to lock or you suspect it is damaged, request a replacement.

Benefits Missing Or Delayed

If you expect a deposit but do not see it in your account, there could be several reasons. Start by confirming your balance and reviewing your case status before contacting customer service. This can help you identify the source of the delay more efficiently.

First, check your EBT balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated line.
Compare the deposit date with the Missouri issuance calendar. Payments scheduled on weekends or holidays arrive the next business day.
Log into your myDSS account to check if any verification documents are overdue.
If your balance is still incorrect after 24 hours, contact your local FSD office to open a discrepancy ticket.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It is a helpful resource, but it is not a replacement for the official customer service for EBT in Missouri.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This feature helps you stretch your budget without needing to call the Missouri EBT customer service number for assistance.

Download Benny to take control of your spending and get more out of your benefits. The app is a great way to supplement the support you receive from EBT customer service in Missouri and better manage your account balance.

Frequently Asked Questions

SHARE

Handling your EBT benefits can feel overwhelming, whether you need to replace a lost card, dispute a charge, or are simply new to the program. This guide provides straightforward instructions on all the ways to get help from EBT customer service in Missouri, covering everything from finding the right phone number to using online support options for resolving your issues promptly.

How to Contact EBT Customer Service in Missouri

There are several avenues for getting EBT customer service in Missouri, depending on the type of help you need.

Phone: The primary line for card-related issues is 800-997-7777, available 24/7 for activation, PIN changes, and reporting lost or stolen cards. For quick balance inquiries without calling, you can use an app like the Benny app.

For general questions or to speak with a live agent, call the Family Support Division Information Center at 855-373-4636 on weekdays. Hearing-impaired individuals can use the TTY line at 800-735-2966, and a translation services line is available at 800-348-6627.
Email: A public email address is not provided for EBT support. For assistance, you should call the main EBT customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For submitting documents or sending formal correspondence, you can use the following mailing address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: To find your nearest Family Support Division office for in-person help, you will need to call for directions. You can get this information by calling either the main Missouri EBT customer service number at 800-997-7777 or the FSD Information Center at 855-373-4636.

Multi-Lingual Support

Interpreter assistance is available for EBT customer service in Missouri, with support for languages like Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated translation services line at 800-348-6627 or by requesting one when you call the main EBT customer service number at 800-997-7777.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might occasionally run into problems. From a lost card to missing benefits, knowing the right steps to take can resolve these issues quickly. Below are some of the most common problems and their solutions.

Card Lost Or Stolen

If your card is missing or you suspect it has been stolen, it is important to act immediately to protect your benefits. The Missouri EBT customer service number is available 24/7 to help you deactivate the card and request a new one.

Call EBT Customer Service at 800-997-7777 to report the card lost or stolen, which will immediately deactivate it.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address on file. A new card should arrive within 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Keep the confirmation number from the automated system for your records.

Forgotten Or Changed PIN

Forgetting your PIN or wanting to change it is a common situation. You can reset it anytime through the automated phone system, as PIN mailers are no longer sent out. This process is handled by the main line for EBT customer service for Missouri.

Call the Interactive Voice Response (IVR) system at 800-997-7777 with your EBT card handy.
Follow the prompts to enter your card number and identifying details to confirm your identity.
Choose a new four-digit PIN that is secure and not easily guessed.
Listen for the confirmation that your PIN has been successfully changed.
Change your PIN anytime you believe it may have been compromised.

Card Locked After Too Many Wrong PIN Attempts

Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically show a message like “PIN tries exceeded.” Depending on whether you remember your PIN, you have a couple of options to unlock it.

If you remember the correct PIN, simply wait until after midnight for the system to automatically unlock the card.
If you have forgotten the PIN, call 800-997-7777 to verify your identity and set a new one, which will unlock the card instantly.
If the card continues to lock or you suspect it is damaged, request a replacement.

Benefits Missing Or Delayed

If you expect a deposit but do not see it in your account, there could be several reasons. Start by confirming your balance and reviewing your case status before contacting customer service. This can help you identify the source of the delay more efficiently.

First, check your EBT balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated line.
Compare the deposit date with the Missouri issuance calendar. Payments scheduled on weekends or holidays arrive the next business day.
Log into your myDSS account to check if any verification documents are overdue.
If your balance is still incorrect after 24 hours, contact your local FSD office to open a discrepancy ticket.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It is a helpful resource, but it is not a replacement for the official customer service for EBT in Missouri.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This feature helps you stretch your budget without needing to call the Missouri EBT customer service number for assistance.

Download Benny to take control of your spending and get more out of your benefits. The app is a great way to supplement the support you receive from EBT customer service in Missouri and better manage your account balance.

Frequently Asked Questions

SHARE

Handling your EBT benefits can feel overwhelming, whether you need to replace a lost card, dispute a charge, or are simply new to the program. This guide provides straightforward instructions on all the ways to get help from EBT customer service in Missouri, covering everything from finding the right phone number to using online support options for resolving your issues promptly.

How to Contact EBT Customer Service in Missouri

There are several avenues for getting EBT customer service in Missouri, depending on the type of help you need.

Phone: The primary line for card-related issues is 800-997-7777, available 24/7 for activation, PIN changes, and reporting lost or stolen cards. For quick balance inquiries without calling, you can use an app like the Benny app.

For general questions or to speak with a live agent, call the Family Support Division Information Center at 855-373-4636 on weekdays. Hearing-impaired individuals can use the TTY line at 800-735-2966, and a translation services line is available at 800-348-6627.
Email: A public email address is not provided for EBT support. For assistance, you should call the main EBT customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For submitting documents or sending formal correspondence, you can use the following mailing address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: To find your nearest Family Support Division office for in-person help, you will need to call for directions. You can get this information by calling either the main Missouri EBT customer service number at 800-997-7777 or the FSD Information Center at 855-373-4636.

Multi-Lingual Support

Interpreter assistance is available for EBT customer service in Missouri, with support for languages like Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated translation services line at 800-348-6627 or by requesting one when you call the main EBT customer service number at 800-997-7777.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might occasionally run into problems. From a lost card to missing benefits, knowing the right steps to take can resolve these issues quickly. Below are some of the most common problems and their solutions.

Card Lost Or Stolen

If your card is missing or you suspect it has been stolen, it is important to act immediately to protect your benefits. The Missouri EBT customer service number is available 24/7 to help you deactivate the card and request a new one.

Call EBT Customer Service at 800-997-7777 to report the card lost or stolen, which will immediately deactivate it.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address on file. A new card should arrive within 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Keep the confirmation number from the automated system for your records.

Forgotten Or Changed PIN

Forgetting your PIN or wanting to change it is a common situation. You can reset it anytime through the automated phone system, as PIN mailers are no longer sent out. This process is handled by the main line for EBT customer service for Missouri.

Call the Interactive Voice Response (IVR) system at 800-997-7777 with your EBT card handy.
Follow the prompts to enter your card number and identifying details to confirm your identity.
Choose a new four-digit PIN that is secure and not easily guessed.
Listen for the confirmation that your PIN has been successfully changed.
Change your PIN anytime you believe it may have been compromised.

Card Locked After Too Many Wrong PIN Attempts

Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically show a message like “PIN tries exceeded.” Depending on whether you remember your PIN, you have a couple of options to unlock it.

If you remember the correct PIN, simply wait until after midnight for the system to automatically unlock the card.
If you have forgotten the PIN, call 800-997-7777 to verify your identity and set a new one, which will unlock the card instantly.
If the card continues to lock or you suspect it is damaged, request a replacement.

Benefits Missing Or Delayed

If you expect a deposit but do not see it in your account, there could be several reasons. Start by confirming your balance and reviewing your case status before contacting customer service. This can help you identify the source of the delay more efficiently.

First, check your EBT balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated line.
Compare the deposit date with the Missouri issuance calendar. Payments scheduled on weekends or holidays arrive the next business day.
Log into your myDSS account to check if any verification documents are overdue.
If your balance is still incorrect after 24 hours, contact your local FSD office to open a discrepancy ticket.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It is a helpful resource, but it is not a replacement for the official customer service for EBT in Missouri.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This feature helps you stretch your budget without needing to call the Missouri EBT customer service number for assistance.

Download Benny to take control of your spending and get more out of your benefits. The app is a great way to supplement the support you receive from EBT customer service in Missouri and better manage your account balance.

Frequently Asked Questions

SHARE

Handling your EBT benefits can feel overwhelming, whether you need to replace a lost card, dispute a charge, or are simply new to the program. This guide provides straightforward instructions on all the ways to get help from EBT customer service in Missouri, covering everything from finding the right phone number to using online support options for resolving your issues promptly.

How to Contact EBT Customer Service in Missouri

There are several avenues for getting EBT customer service in Missouri, depending on the type of help you need.

Phone: The primary line for card-related issues is 800-997-7777, available 24/7 for activation, PIN changes, and reporting lost or stolen cards. For quick balance inquiries without calling, you can use an app like the Benny app.

For general questions or to speak with a live agent, call the Family Support Division Information Center at 855-373-4636 on weekdays. Hearing-impaired individuals can use the TTY line at 800-735-2966, and a translation services line is available at 800-348-6627.
Email: A public email address is not provided for EBT support. For assistance, you should call the main EBT customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For submitting documents or sending formal correspondence, you can use the following mailing address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: To find your nearest Family Support Division office for in-person help, you will need to call for directions. You can get this information by calling either the main Missouri EBT customer service number at 800-997-7777 or the FSD Information Center at 855-373-4636.

Multi-Lingual Support

Interpreter assistance is available for EBT customer service in Missouri, with support for languages like Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated translation services line at 800-348-6627 or by requesting one when you call the main EBT customer service number at 800-997-7777.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might occasionally run into problems. From a lost card to missing benefits, knowing the right steps to take can resolve these issues quickly. Below are some of the most common problems and their solutions.

Card Lost Or Stolen

If your card is missing or you suspect it has been stolen, it is important to act immediately to protect your benefits. The Missouri EBT customer service number is available 24/7 to help you deactivate the card and request a new one.

Call EBT Customer Service at 800-997-7777 to report the card lost or stolen, which will immediately deactivate it.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address on file. A new card should arrive within 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Keep the confirmation number from the automated system for your records.

Forgotten Or Changed PIN

Forgetting your PIN or wanting to change it is a common situation. You can reset it anytime through the automated phone system, as PIN mailers are no longer sent out. This process is handled by the main line for EBT customer service for Missouri.

Call the Interactive Voice Response (IVR) system at 800-997-7777 with your EBT card handy.
Follow the prompts to enter your card number and identifying details to confirm your identity.
Choose a new four-digit PIN that is secure and not easily guessed.
Listen for the confirmation that your PIN has been successfully changed.
Change your PIN anytime you believe it may have been compromised.

Card Locked After Too Many Wrong PIN Attempts

Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically show a message like “PIN tries exceeded.” Depending on whether you remember your PIN, you have a couple of options to unlock it.

If you remember the correct PIN, simply wait until after midnight for the system to automatically unlock the card.
If you have forgotten the PIN, call 800-997-7777 to verify your identity and set a new one, which will unlock the card instantly.
If the card continues to lock or you suspect it is damaged, request a replacement.

Benefits Missing Or Delayed

If you expect a deposit but do not see it in your account, there could be several reasons. Start by confirming your balance and reviewing your case status before contacting customer service. This can help you identify the source of the delay more efficiently.

First, check your EBT balance. You can use a free app like Benny to track your SNAP and EBT Cash balance or call the automated line.
Compare the deposit date with the Missouri issuance calendar. Payments scheduled on weekends or holidays arrive the next business day.
Log into your myDSS account to check if any verification documents are overdue.
If your balance is still incorrect after 24 hours, contact your local FSD office to open a discrepancy ticket.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at popular stores like Target, Walmart, and Kroger. It is a helpful resource, but it is not a replacement for the official customer service for EBT in Missouri.

To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This feature helps you stretch your budget without needing to call the Missouri EBT customer service number for assistance.

Download Benny to take control of your spending and get more out of your benefits. The app is a great way to supplement the support you receive from EBT customer service in Missouri and better manage your account balance.