Missouri EBT Customer Service: How to Get Help & Common Issues
Contact Missouri EBT customer service by phone, email, mail, or in-person for help with a lost card, PIN, or SNAP benefits.
Nov 11, 2025
Rishi Ahuja
Missouri EBT Customer Service: How to Get Help & Common Issues
Contact Missouri EBT customer service by phone, email, mail, or in-person for help with a lost card, PIN, or SNAP benefits.
Nov 11, 2025
Rishi Ahuja
Missouri EBT Customer Service: How to Get Help & Common Issues
Contact Missouri EBT customer service by phone, email, mail, or in-person for help with a lost card, PIN, or SNAP benefits.
Nov 11, 2025
Rishi Ahuja
Missouri EBT Customer Service: How to Get Help & Common Issues
Contact Missouri EBT customer service by phone, email, mail, or in-person for help with a lost card, PIN, or SNAP benefits.
Nov 11, 2025
Rishi Ahuja
Missouri EBT Customer Service: How to Get Help & Common Issues
Contact Missouri EBT customer service by phone, email, mail, or in-person for help with a lost card, PIN, or SNAP benefits.
Nov 11, 2025
Rishi Ahuja
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Handling your Missouri EBT benefits doesn't need to be a challenge. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide provides all the contact methods and troubleshooting steps to get the help you need quickly and efficiently.
How to Contact EBT Customer Service in Missouri
You can reach Missouri's EBT customer service through several different channels.
Phone: The main EBT card service line is 800-997-7777, available 24/7 for card activation, PIN changes, and reporting lost cards. For general questions, call the FSD Information Center at 855-373-4636 on weekdays from 7:00 a.m. to 6:00 p.m. CT. A TTY line for the hearing-impaired is also available at 800-735-2966.
Email: Missouri does not have a public email address for EBT support. For assistance, you should call the main customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For sending documents or other formal correspondence, you can use the following address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: While Missouri does not have a public SNAP office locator, you can find your nearest Family Support Division office by calling 855-373-4636. You can also ask the operator on the main EBT line to transfer you to your county's office. Further details are available in the state EBT manual.
Multi-Lingual Support
Missouri EBT customer service provides interpreter assistance for various languages, including Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated Translation Services Line at 800-348-6627 or by requesting one when you call the main EBT customer service number.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you might occasionally run into issues like a lost card, a forgotten PIN, or missing benefits. Fortunately, most problems have straightforward solutions you can handle yourself.
Card Lost or Stolen
If your EBT card is lost or stolen, you must act quickly to protect your benefits from unauthorized use. Deactivating the card immediately is the most important first step.
Call Missouri EBT Customer Service at 800-997-7777 and select the option to report a lost or stolen card. This will deactivate it right away.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address is correct. A new card should arrive within 7–10 business days.
When the new card arrives, call the same number to activate it and choose a new PIN before using it.
Keep the confirmation number the system gives you for your records.
Forgotten or Changed PIN
PINs are no longer sent by mail, so all changes must be made over the phone. If you forget your PIN or believe it has been compromised, you can select a new one through the automated system.
Have your EBT card ready and call the interactive voice response (IVR) line at 800-997-7777.
Enter your card number and other identifying details as requested to confirm your identity.
Select a new four-digit PIN that is difficult to guess and has not been used before.
Listen for the confirmation that your PIN was successfully changed before ending the call.
Card Locked After Too Many Wrong PIN Attempts
Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically read “PIN tries exceeded” to notify you of the lockout.
If you remember the correct PIN, you can simply wait until after midnight. The system automatically unlocks, allowing you to try again.
If you have forgotten the PIN, call 800-997-7777 to set a new one, which will unlock the card instantly.
Consider requesting a replacement card if lockouts happen frequently, as the card’s chip or strip may be damaged.
Benefits Missing or Delayed
If your benefits do not appear on the expected date, it could be due to a holiday, a weekend, or an issue with your case file. The first step is to confirm whether a deposit was made.
Check your balance on the ebtEDGE app or website. You can also use a free app like Benny to track your SNAP and EBT Cash balance.
Compare the date with the Missouri issuance calendar. Deposits scheduled for weekends or holidays usually arrive the next business day.
Log in to your myDSS account or review recent mail from the FSD to check for any outstanding requests for documents or interviews.
Submit any missing paperwork promptly, as incomplete files can cause your monthly deposits to be put on hold.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Handling your Missouri EBT benefits doesn't need to be a challenge. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide provides all the contact methods and troubleshooting steps to get the help you need quickly and efficiently.
How to Contact EBT Customer Service in Missouri
You can reach Missouri's EBT customer service through several different channels.
Phone: The main EBT card service line is 800-997-7777, available 24/7 for card activation, PIN changes, and reporting lost cards. For general questions, call the FSD Information Center at 855-373-4636 on weekdays from 7:00 a.m. to 6:00 p.m. CT. A TTY line for the hearing-impaired is also available at 800-735-2966.
Email: Missouri does not have a public email address for EBT support. For assistance, you should call the main customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For sending documents or other formal correspondence, you can use the following address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: While Missouri does not have a public SNAP office locator, you can find your nearest Family Support Division office by calling 855-373-4636. You can also ask the operator on the main EBT line to transfer you to your county's office. Further details are available in the state EBT manual.
Multi-Lingual Support
Missouri EBT customer service provides interpreter assistance for various languages, including Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated Translation Services Line at 800-348-6627 or by requesting one when you call the main EBT customer service number.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you might occasionally run into issues like a lost card, a forgotten PIN, or missing benefits. Fortunately, most problems have straightforward solutions you can handle yourself.
Card Lost or Stolen
If your EBT card is lost or stolen, you must act quickly to protect your benefits from unauthorized use. Deactivating the card immediately is the most important first step.
Call Missouri EBT Customer Service at 800-997-7777 and select the option to report a lost or stolen card. This will deactivate it right away.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address is correct. A new card should arrive within 7–10 business days.
When the new card arrives, call the same number to activate it and choose a new PIN before using it.
Keep the confirmation number the system gives you for your records.
Forgotten or Changed PIN
PINs are no longer sent by mail, so all changes must be made over the phone. If you forget your PIN or believe it has been compromised, you can select a new one through the automated system.
Have your EBT card ready and call the interactive voice response (IVR) line at 800-997-7777.
Enter your card number and other identifying details as requested to confirm your identity.
Select a new four-digit PIN that is difficult to guess and has not been used before.
Listen for the confirmation that your PIN was successfully changed before ending the call.
Card Locked After Too Many Wrong PIN Attempts
Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically read “PIN tries exceeded” to notify you of the lockout.
If you remember the correct PIN, you can simply wait until after midnight. The system automatically unlocks, allowing you to try again.
If you have forgotten the PIN, call 800-997-7777 to set a new one, which will unlock the card instantly.
Consider requesting a replacement card if lockouts happen frequently, as the card’s chip or strip may be damaged.
Benefits Missing or Delayed
If your benefits do not appear on the expected date, it could be due to a holiday, a weekend, or an issue with your case file. The first step is to confirm whether a deposit was made.
Check your balance on the ebtEDGE app or website. You can also use a free app like Benny to track your SNAP and EBT Cash balance.
Compare the date with the Missouri issuance calendar. Deposits scheduled for weekends or holidays usually arrive the next business day.
Log in to your myDSS account or review recent mail from the FSD to check for any outstanding requests for documents or interviews.
Submit any missing paperwork promptly, as incomplete files can cause your monthly deposits to be put on hold.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Handling your Missouri EBT benefits doesn't need to be a challenge. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide provides all the contact methods and troubleshooting steps to get the help you need quickly and efficiently.
How to Contact EBT Customer Service in Missouri
You can reach Missouri's EBT customer service through several different channels.
Phone: The main EBT card service line is 800-997-7777, available 24/7 for card activation, PIN changes, and reporting lost cards. For general questions, call the FSD Information Center at 855-373-4636 on weekdays from 7:00 a.m. to 6:00 p.m. CT. A TTY line for the hearing-impaired is also available at 800-735-2966.
Email: Missouri does not have a public email address for EBT support. For assistance, you should call the main customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For sending documents or other formal correspondence, you can use the following address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: While Missouri does not have a public SNAP office locator, you can find your nearest Family Support Division office by calling 855-373-4636. You can also ask the operator on the main EBT line to transfer you to your county's office. Further details are available in the state EBT manual.
Multi-Lingual Support
Missouri EBT customer service provides interpreter assistance for various languages, including Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated Translation Services Line at 800-348-6627 or by requesting one when you call the main EBT customer service number.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you might occasionally run into issues like a lost card, a forgotten PIN, or missing benefits. Fortunately, most problems have straightforward solutions you can handle yourself.
Card Lost or Stolen
If your EBT card is lost or stolen, you must act quickly to protect your benefits from unauthorized use. Deactivating the card immediately is the most important first step.
Call Missouri EBT Customer Service at 800-997-7777 and select the option to report a lost or stolen card. This will deactivate it right away.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address is correct. A new card should arrive within 7–10 business days.
When the new card arrives, call the same number to activate it and choose a new PIN before using it.
Keep the confirmation number the system gives you for your records.
Forgotten or Changed PIN
PINs are no longer sent by mail, so all changes must be made over the phone. If you forget your PIN or believe it has been compromised, you can select a new one through the automated system.
Have your EBT card ready and call the interactive voice response (IVR) line at 800-997-7777.
Enter your card number and other identifying details as requested to confirm your identity.
Select a new four-digit PIN that is difficult to guess and has not been used before.
Listen for the confirmation that your PIN was successfully changed before ending the call.
Card Locked After Too Many Wrong PIN Attempts
Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically read “PIN tries exceeded” to notify you of the lockout.
If you remember the correct PIN, you can simply wait until after midnight. The system automatically unlocks, allowing you to try again.
If you have forgotten the PIN, call 800-997-7777 to set a new one, which will unlock the card instantly.
Consider requesting a replacement card if lockouts happen frequently, as the card’s chip or strip may be damaged.
Benefits Missing or Delayed
If your benefits do not appear on the expected date, it could be due to a holiday, a weekend, or an issue with your case file. The first step is to confirm whether a deposit was made.
Check your balance on the ebtEDGE app or website. You can also use a free app like Benny to track your SNAP and EBT Cash balance.
Compare the date with the Missouri issuance calendar. Deposits scheduled for weekends or holidays usually arrive the next business day.
Log in to your myDSS account or review recent mail from the FSD to check for any outstanding requests for documents or interviews.
Submit any missing paperwork promptly, as incomplete files can cause your monthly deposits to be put on hold.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Handling your Missouri EBT benefits doesn't need to be a challenge. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide provides all the contact methods and troubleshooting steps to get the help you need quickly and efficiently.
How to Contact EBT Customer Service in Missouri
You can reach Missouri's EBT customer service through several different channels.
Phone: The main EBT card service line is 800-997-7777, available 24/7 for card activation, PIN changes, and reporting lost cards. For general questions, call the FSD Information Center at 855-373-4636 on weekdays from 7:00 a.m. to 6:00 p.m. CT. A TTY line for the hearing-impaired is also available at 800-735-2966.
Email: Missouri does not have a public email address for EBT support. For assistance, you should call the main customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For sending documents or other formal correspondence, you can use the following address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: While Missouri does not have a public SNAP office locator, you can find your nearest Family Support Division office by calling 855-373-4636. You can also ask the operator on the main EBT line to transfer you to your county's office. Further details are available in the state EBT manual.
Multi-Lingual Support
Missouri EBT customer service provides interpreter assistance for various languages, including Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated Translation Services Line at 800-348-6627 or by requesting one when you call the main EBT customer service number.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you might occasionally run into issues like a lost card, a forgotten PIN, or missing benefits. Fortunately, most problems have straightforward solutions you can handle yourself.
Card Lost or Stolen
If your EBT card is lost or stolen, you must act quickly to protect your benefits from unauthorized use. Deactivating the card immediately is the most important first step.
Call Missouri EBT Customer Service at 800-997-7777 and select the option to report a lost or stolen card. This will deactivate it right away.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address is correct. A new card should arrive within 7–10 business days.
When the new card arrives, call the same number to activate it and choose a new PIN before using it.
Keep the confirmation number the system gives you for your records.
Forgotten or Changed PIN
PINs are no longer sent by mail, so all changes must be made over the phone. If you forget your PIN or believe it has been compromised, you can select a new one through the automated system.
Have your EBT card ready and call the interactive voice response (IVR) line at 800-997-7777.
Enter your card number and other identifying details as requested to confirm your identity.
Select a new four-digit PIN that is difficult to guess and has not been used before.
Listen for the confirmation that your PIN was successfully changed before ending the call.
Card Locked After Too Many Wrong PIN Attempts
Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically read “PIN tries exceeded” to notify you of the lockout.
If you remember the correct PIN, you can simply wait until after midnight. The system automatically unlocks, allowing you to try again.
If you have forgotten the PIN, call 800-997-7777 to set a new one, which will unlock the card instantly.
Consider requesting a replacement card if lockouts happen frequently, as the card’s chip or strip may be damaged.
Benefits Missing or Delayed
If your benefits do not appear on the expected date, it could be due to a holiday, a weekend, or an issue with your case file. The first step is to confirm whether a deposit was made.
Check your balance on the ebtEDGE app or website. You can also use a free app like Benny to track your SNAP and EBT Cash balance.
Compare the date with the Missouri issuance calendar. Deposits scheduled for weekends or holidays usually arrive the next business day.
Log in to your myDSS account or review recent mail from the FSD to check for any outstanding requests for documents or interviews.
Submit any missing paperwork promptly, as incomplete files can cause your monthly deposits to be put on hold.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Handling your Missouri EBT benefits doesn't need to be a challenge. Whether you're a current cardholder who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about applying, this guide provides all the contact methods and troubleshooting steps to get the help you need quickly and efficiently.
How to Contact EBT Customer Service in Missouri
You can reach Missouri's EBT customer service through several different channels.
Phone: The main EBT card service line is 800-997-7777, available 24/7 for card activation, PIN changes, and reporting lost cards. For general questions, call the FSD Information Center at 855-373-4636 on weekdays from 7:00 a.m. to 6:00 p.m. CT. A TTY line for the hearing-impaired is also available at 800-735-2966.
Email: Missouri does not have a public email address for EBT support. For assistance, you should call the main customer service line at 800-997-7777 or the FSD Information Center at 855-373-4636.
Mail: For sending documents or other formal correspondence, you can use the following address: Missouri Department of Social Services, Family Support Division, P.O. Box 2320, Jefferson City, MO 65102.
In-Person: While Missouri does not have a public SNAP office locator, you can find your nearest Family Support Division office by calling 855-373-4636. You can also ask the operator on the main EBT line to transfer you to your county's office. Further details are available in the state EBT manual.
Multi-Lingual Support
Missouri EBT customer service provides interpreter assistance for various languages, including Spanish, Vietnamese, Arabic, and Mandarin Chinese. You can connect with an interpreter by calling the dedicated Translation Services Line at 800-348-6627 or by requesting one when you call the main EBT customer service number.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
While the EBT system is generally reliable, you might occasionally run into issues like a lost card, a forgotten PIN, or missing benefits. Fortunately, most problems have straightforward solutions you can handle yourself.
Card Lost or Stolen
If your EBT card is lost or stolen, you must act quickly to protect your benefits from unauthorized use. Deactivating the card immediately is the most important first step.
Call Missouri EBT Customer Service at 800-997-7777 and select the option to report a lost or stolen card. This will deactivate it right away.
Request a replacement card during the same call after verifying your identity.
Confirm your mailing address is correct. A new card should arrive within 7–10 business days.
When the new card arrives, call the same number to activate it and choose a new PIN before using it.
Keep the confirmation number the system gives you for your records.
Forgotten or Changed PIN
PINs are no longer sent by mail, so all changes must be made over the phone. If you forget your PIN or believe it has been compromised, you can select a new one through the automated system.
Have your EBT card ready and call the interactive voice response (IVR) line at 800-997-7777.
Enter your card number and other identifying details as requested to confirm your identity.
Select a new four-digit PIN that is difficult to guess and has not been used before.
Listen for the confirmation that your PIN was successfully changed before ending the call.
Card Locked After Too Many Wrong PIN Attempts
Your card will automatically lock if the wrong PIN is entered four times within a 24-hour period. A store receipt will typically read “PIN tries exceeded” to notify you of the lockout.
If you remember the correct PIN, you can simply wait until after midnight. The system automatically unlocks, allowing you to try again.
If you have forgotten the PIN, call 800-997-7777 to set a new one, which will unlock the card instantly.
Consider requesting a replacement card if lockouts happen frequently, as the card’s chip or strip may be damaged.
Benefits Missing or Delayed
If your benefits do not appear on the expected date, it could be due to a holiday, a weekend, or an issue with your case file. The first step is to confirm whether a deposit was made.
Check your balance on the ebtEDGE app or website. You can also use a free app like Benny to track your SNAP and EBT Cash balance.
Compare the date with the Missouri issuance calendar. Deposits scheduled for weekends or holidays usually arrive the next business day.
Log in to your myDSS account or review recent mail from the FSD to check for any outstanding requests for documents or interviews.
Submit any missing paperwork promptly, as incomplete files can cause your monthly deposits to be put on hold.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
