Mississippi EBT Customer Service: How to Get Help & Common Issues
Find how to contact Mississippi EBT customer service by phone, email, mail, or in-person and fix common SNAP issues.
Nov 11, 2025
Steve Austin
Mississippi EBT Customer Service: How to Get Help & Common Issues
Find how to contact Mississippi EBT customer service by phone, email, mail, or in-person and fix common SNAP issues.
Nov 11, 2025
Steve Austin
Mississippi EBT Customer Service: How to Get Help & Common Issues
Find how to contact Mississippi EBT customer service by phone, email, mail, or in-person and fix common SNAP issues.
Nov 11, 2025
Steve Austin
Mississippi EBT Customer Service: How to Get Help & Common Issues
Find how to contact Mississippi EBT customer service by phone, email, mail, or in-person and fix common SNAP issues.
Nov 11, 2025
Steve Austin
Mississippi EBT Customer Service: How to Get Help & Common Issues
Find how to contact Mississippi EBT customer service by phone, email, mail, or in-person and fix common SNAP issues.
Nov 11, 2025
Steve Austin
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Getting help with your Mississippi EBT benefits shouldn't be a hassle. Whether you're an existing recipient who needs to replace a lost card or dispute a charge, or you're new to the program with questions about your application, this guide provides all the contact information and troubleshooting steps you need for a swift resolution.
How to Contact EBT Customer Service in Mississippi
You can reach the Mississippi EBT customer service team through several different channels for assistance.
Phone: For card-related issues like a lost card or PIN trouble, call the 24/7 EBT Cardholder Services line at 1-866-512-5087. For general questions about benefits and eligibility, you can find contact information or call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Additional lines include 1-800-948-4060 for ESAP/MSCAP clients and 1-800-299-6905 for reporting stolen benefits.
Email: A dedicated public email address for EBT customer service is not available. You are directed to use the phone lines for direct assistance with your inquiries.
Mail: To send documents or formal requests, use the Mississippi Department of Human Services P.O. Box address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050 and an agent can provide the address and phone number for your local office.
Multi-Lingual Support
Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, and French, with many others available upon request. A notice listing available languages appears on the MDHS EBT information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might encounter issues ranging from a lost card to a declined transaction. Understanding how to address these common problems quickly can help you protect your benefits and restore access without unnecessary delays. Here are a few frequent issues and their solutions.
Lost, Stolen, or Damaged EBT Card
Misplacing your card or finding it damaged requires immediate action. The first step is reporting the issue to have the old card deactivated and a new one sent to you, which protects your benefits from unauthorized use.
Locate the Mississippi EBT Customer Service number, 1-866-512-5087, which is often on your most recent MDHS notice.
Use the phone menu to report a lost, stolen, or damaged card and request a replacement.
Ask the agent to deactivate the old card right away to protect your funds.
Write down your confirmation number and the expected arrival date, which is typically 5–7 business days.
When the new card arrives, sign the back, set a new PIN, and destroy the old card.
Forgotten or Compromised PIN
If you forget your PIN or believe someone else knows it, you must change it immediately to protect your PIN and secure your account. You will need your physical EBT card to complete this process. If your card is also missing, report it as lost first.
Contact Mississippi EBT Customer Service and select the option to change your PIN. You will need to provide your 16-digit card number and date of birth.
Choose a new four-digit PIN that is hard to guess. Avoid using common numbers or personal information.
Memorize your new PIN instead of writing it down, and do not share it with anyone outside your household.
Test the new PIN with a small purchase or at an ATM to confirm the change was successful.
Suspicious Transactions or Stolen Benefits
Benefit theft through skimming, cloning, or phishing is a serious concern. If you notice funds missing from your account, it is important to review your transaction history and report any fraudulent activity right away.
Check your recent activity as soon as you notice missing funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's EBT portal.
If you see unfamiliar charges, immediately contact Mississippi EBT Customer Service to freeze the card and request a new one.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to formally report the theft.
For theft between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue to monitor your transactions and change your PIN regularly for added security.
Card Declined or Not Working at a Store
A declined card at checkout can be caused by several factors, including a low balance, a damaged card, or an issue with the store’s terminal. Troubleshooting the problem often starts with checking your available funds.
First, confirm the retailer accepts EBT for your specific benefit program (SNAP or TANF).
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for damage and wipe it gently before trying again.
Ask the cashier if they can manually enter the card number if the store’s policy allows it.
If it still fails, report the error code from the receipt to EBT Customer Service to identify any card restrictions or system outages.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Getting help with your Mississippi EBT benefits shouldn't be a hassle. Whether you're an existing recipient who needs to replace a lost card or dispute a charge, or you're new to the program with questions about your application, this guide provides all the contact information and troubleshooting steps you need for a swift resolution.
How to Contact EBT Customer Service in Mississippi
You can reach the Mississippi EBT customer service team through several different channels for assistance.
Phone: For card-related issues like a lost card or PIN trouble, call the 24/7 EBT Cardholder Services line at 1-866-512-5087. For general questions about benefits and eligibility, you can find contact information or call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Additional lines include 1-800-948-4060 for ESAP/MSCAP clients and 1-800-299-6905 for reporting stolen benefits.
Email: A dedicated public email address for EBT customer service is not available. You are directed to use the phone lines for direct assistance with your inquiries.
Mail: To send documents or formal requests, use the Mississippi Department of Human Services P.O. Box address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050 and an agent can provide the address and phone number for your local office.
Multi-Lingual Support
Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, and French, with many others available upon request. A notice listing available languages appears on the MDHS EBT information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might encounter issues ranging from a lost card to a declined transaction. Understanding how to address these common problems quickly can help you protect your benefits and restore access without unnecessary delays. Here are a few frequent issues and their solutions.
Lost, Stolen, or Damaged EBT Card
Misplacing your card or finding it damaged requires immediate action. The first step is reporting the issue to have the old card deactivated and a new one sent to you, which protects your benefits from unauthorized use.
Locate the Mississippi EBT Customer Service number, 1-866-512-5087, which is often on your most recent MDHS notice.
Use the phone menu to report a lost, stolen, or damaged card and request a replacement.
Ask the agent to deactivate the old card right away to protect your funds.
Write down your confirmation number and the expected arrival date, which is typically 5–7 business days.
When the new card arrives, sign the back, set a new PIN, and destroy the old card.
Forgotten or Compromised PIN
If you forget your PIN or believe someone else knows it, you must change it immediately to protect your PIN and secure your account. You will need your physical EBT card to complete this process. If your card is also missing, report it as lost first.
Contact Mississippi EBT Customer Service and select the option to change your PIN. You will need to provide your 16-digit card number and date of birth.
Choose a new four-digit PIN that is hard to guess. Avoid using common numbers or personal information.
Memorize your new PIN instead of writing it down, and do not share it with anyone outside your household.
Test the new PIN with a small purchase or at an ATM to confirm the change was successful.
Suspicious Transactions or Stolen Benefits
Benefit theft through skimming, cloning, or phishing is a serious concern. If you notice funds missing from your account, it is important to review your transaction history and report any fraudulent activity right away.
Check your recent activity as soon as you notice missing funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's EBT portal.
If you see unfamiliar charges, immediately contact Mississippi EBT Customer Service to freeze the card and request a new one.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to formally report the theft.
For theft between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue to monitor your transactions and change your PIN regularly for added security.
Card Declined or Not Working at a Store
A declined card at checkout can be caused by several factors, including a low balance, a damaged card, or an issue with the store’s terminal. Troubleshooting the problem often starts with checking your available funds.
First, confirm the retailer accepts EBT for your specific benefit program (SNAP or TANF).
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for damage and wipe it gently before trying again.
Ask the cashier if they can manually enter the card number if the store’s policy allows it.
If it still fails, report the error code from the receipt to EBT Customer Service to identify any card restrictions or system outages.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Getting help with your Mississippi EBT benefits shouldn't be a hassle. Whether you're an existing recipient who needs to replace a lost card or dispute a charge, or you're new to the program with questions about your application, this guide provides all the contact information and troubleshooting steps you need for a swift resolution.
How to Contact EBT Customer Service in Mississippi
You can reach the Mississippi EBT customer service team through several different channels for assistance.
Phone: For card-related issues like a lost card or PIN trouble, call the 24/7 EBT Cardholder Services line at 1-866-512-5087. For general questions about benefits and eligibility, you can find contact information or call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Additional lines include 1-800-948-4060 for ESAP/MSCAP clients and 1-800-299-6905 for reporting stolen benefits.
Email: A dedicated public email address for EBT customer service is not available. You are directed to use the phone lines for direct assistance with your inquiries.
Mail: To send documents or formal requests, use the Mississippi Department of Human Services P.O. Box address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050 and an agent can provide the address and phone number for your local office.
Multi-Lingual Support
Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, and French, with many others available upon request. A notice listing available languages appears on the MDHS EBT information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might encounter issues ranging from a lost card to a declined transaction. Understanding how to address these common problems quickly can help you protect your benefits and restore access without unnecessary delays. Here are a few frequent issues and their solutions.
Lost, Stolen, or Damaged EBT Card
Misplacing your card or finding it damaged requires immediate action. The first step is reporting the issue to have the old card deactivated and a new one sent to you, which protects your benefits from unauthorized use.
Locate the Mississippi EBT Customer Service number, 1-866-512-5087, which is often on your most recent MDHS notice.
Use the phone menu to report a lost, stolen, or damaged card and request a replacement.
Ask the agent to deactivate the old card right away to protect your funds.
Write down your confirmation number and the expected arrival date, which is typically 5–7 business days.
When the new card arrives, sign the back, set a new PIN, and destroy the old card.
Forgotten or Compromised PIN
If you forget your PIN or believe someone else knows it, you must change it immediately to protect your PIN and secure your account. You will need your physical EBT card to complete this process. If your card is also missing, report it as lost first.
Contact Mississippi EBT Customer Service and select the option to change your PIN. You will need to provide your 16-digit card number and date of birth.
Choose a new four-digit PIN that is hard to guess. Avoid using common numbers or personal information.
Memorize your new PIN instead of writing it down, and do not share it with anyone outside your household.
Test the new PIN with a small purchase or at an ATM to confirm the change was successful.
Suspicious Transactions or Stolen Benefits
Benefit theft through skimming, cloning, or phishing is a serious concern. If you notice funds missing from your account, it is important to review your transaction history and report any fraudulent activity right away.
Check your recent activity as soon as you notice missing funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's EBT portal.
If you see unfamiliar charges, immediately contact Mississippi EBT Customer Service to freeze the card and request a new one.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to formally report the theft.
For theft between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue to monitor your transactions and change your PIN regularly for added security.
Card Declined or Not Working at a Store
A declined card at checkout can be caused by several factors, including a low balance, a damaged card, or an issue with the store’s terminal. Troubleshooting the problem often starts with checking your available funds.
First, confirm the retailer accepts EBT for your specific benefit program (SNAP or TANF).
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for damage and wipe it gently before trying again.
Ask the cashier if they can manually enter the card number if the store’s policy allows it.
If it still fails, report the error code from the receipt to EBT Customer Service to identify any card restrictions or system outages.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Getting help with your Mississippi EBT benefits shouldn't be a hassle. Whether you're an existing recipient who needs to replace a lost card or dispute a charge, or you're new to the program with questions about your application, this guide provides all the contact information and troubleshooting steps you need for a swift resolution.
How to Contact EBT Customer Service in Mississippi
You can reach the Mississippi EBT customer service team through several different channels for assistance.
Phone: For card-related issues like a lost card or PIN trouble, call the 24/7 EBT Cardholder Services line at 1-866-512-5087. For general questions about benefits and eligibility, you can find contact information or call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Additional lines include 1-800-948-4060 for ESAP/MSCAP clients and 1-800-299-6905 for reporting stolen benefits.
Email: A dedicated public email address for EBT customer service is not available. You are directed to use the phone lines for direct assistance with your inquiries.
Mail: To send documents or formal requests, use the Mississippi Department of Human Services P.O. Box address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050 and an agent can provide the address and phone number for your local office.
Multi-Lingual Support
Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, and French, with many others available upon request. A notice listing available languages appears on the MDHS EBT information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might encounter issues ranging from a lost card to a declined transaction. Understanding how to address these common problems quickly can help you protect your benefits and restore access without unnecessary delays. Here are a few frequent issues and their solutions.
Lost, Stolen, or Damaged EBT Card
Misplacing your card or finding it damaged requires immediate action. The first step is reporting the issue to have the old card deactivated and a new one sent to you, which protects your benefits from unauthorized use.
Locate the Mississippi EBT Customer Service number, 1-866-512-5087, which is often on your most recent MDHS notice.
Use the phone menu to report a lost, stolen, or damaged card and request a replacement.
Ask the agent to deactivate the old card right away to protect your funds.
Write down your confirmation number and the expected arrival date, which is typically 5–7 business days.
When the new card arrives, sign the back, set a new PIN, and destroy the old card.
Forgotten or Compromised PIN
If you forget your PIN or believe someone else knows it, you must change it immediately to protect your PIN and secure your account. You will need your physical EBT card to complete this process. If your card is also missing, report it as lost first.
Contact Mississippi EBT Customer Service and select the option to change your PIN. You will need to provide your 16-digit card number and date of birth.
Choose a new four-digit PIN that is hard to guess. Avoid using common numbers or personal information.
Memorize your new PIN instead of writing it down, and do not share it with anyone outside your household.
Test the new PIN with a small purchase or at an ATM to confirm the change was successful.
Suspicious Transactions or Stolen Benefits
Benefit theft through skimming, cloning, or phishing is a serious concern. If you notice funds missing from your account, it is important to review your transaction history and report any fraudulent activity right away.
Check your recent activity as soon as you notice missing funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's EBT portal.
If you see unfamiliar charges, immediately contact Mississippi EBT Customer Service to freeze the card and request a new one.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to formally report the theft.
For theft between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue to monitor your transactions and change your PIN regularly for added security.
Card Declined or Not Working at a Store
A declined card at checkout can be caused by several factors, including a low balance, a damaged card, or an issue with the store’s terminal. Troubleshooting the problem often starts with checking your available funds.
First, confirm the retailer accepts EBT for your specific benefit program (SNAP or TANF).
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for damage and wipe it gently before trying again.
Ask the cashier if they can manually enter the card number if the store’s policy allows it.
If it still fails, report the error code from the receipt to EBT Customer Service to identify any card restrictions or system outages.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Getting help with your Mississippi EBT benefits shouldn't be a hassle. Whether you're an existing recipient who needs to replace a lost card or dispute a charge, or you're new to the program with questions about your application, this guide provides all the contact information and troubleshooting steps you need for a swift resolution.
How to Contact EBT Customer Service in Mississippi
You can reach the Mississippi EBT customer service team through several different channels for assistance.
Phone: For card-related issues like a lost card or PIN trouble, call the 24/7 EBT Cardholder Services line at 1-866-512-5087. For general questions about benefits and eligibility, you can find contact information or call the SNAP/TANF Customer Service Center at 1-800-948-3050 on weekdays. Additional lines include 1-800-948-4060 for ESAP/MSCAP clients and 1-800-299-6905 for reporting stolen benefits.
Email: A dedicated public email address for EBT customer service is not available. You are directed to use the phone lines for direct assistance with your inquiries.
Mail: To send documents or formal requests, use the Mississippi Department of Human Services P.O. Box address: P.O. Box 352, Jackson, MS 39205. For express deliveries, use the street address: 200 South Lamar Street, Jackson, MS 39201.
In-Person: You can find your nearest SNAP office using the state's online county-office lookup. If you cannot access the internet, call 1-800-948-3050 and an agent can provide the address and phone number for your local office.
Multi-Lingual Support
Mississippi provides free interpretation services through the SNAP/TANF Customer Service Center. Commonly supported languages include Spanish, Vietnamese, and French, with many others available upon request. A notice listing available languages appears on the MDHS EBT information.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app
Common EBT-Related Issues and How to Resolve Them
Navigating the EBT system can sometimes present challenges. You might encounter issues ranging from a lost card to a declined transaction. Understanding how to address these common problems quickly can help you protect your benefits and restore access without unnecessary delays. Here are a few frequent issues and their solutions.
Lost, Stolen, or Damaged EBT Card
Misplacing your card or finding it damaged requires immediate action. The first step is reporting the issue to have the old card deactivated and a new one sent to you, which protects your benefits from unauthorized use.
Locate the Mississippi EBT Customer Service number, 1-866-512-5087, which is often on your most recent MDHS notice.
Use the phone menu to report a lost, stolen, or damaged card and request a replacement.
Ask the agent to deactivate the old card right away to protect your funds.
Write down your confirmation number and the expected arrival date, which is typically 5–7 business days.
When the new card arrives, sign the back, set a new PIN, and destroy the old card.
Forgotten or Compromised PIN
If you forget your PIN or believe someone else knows it, you must change it immediately to protect your PIN and secure your account. You will need your physical EBT card to complete this process. If your card is also missing, report it as lost first.
Contact Mississippi EBT Customer Service and select the option to change your PIN. You will need to provide your 16-digit card number and date of birth.
Choose a new four-digit PIN that is hard to guess. Avoid using common numbers or personal information.
Memorize your new PIN instead of writing it down, and do not share it with anyone outside your household.
Test the new PIN with a small purchase or at an ATM to confirm the change was successful.
Suspicious Transactions or Stolen Benefits
Benefit theft through skimming, cloning, or phishing is a serious concern. If you notice funds missing from your account, it is important to review your transaction history and report any fraudulent activity right away.
Check your recent activity as soon as you notice missing funds. You can use a free app like Benny to track your SNAP and EBT Cash balance or use the state's EBT portal.
If you see unfamiliar charges, immediately contact Mississippi EBT Customer Service to freeze the card and request a new one.
Complete the MDHS Lost Benefit Attestation form online, by mail, or in person to formally report the theft.
For theft between August 15, 2023, and December 20, 2024, submit the form within 30 days to be considered for replacement benefits.
Continue to monitor your transactions and change your PIN regularly for added security.
Card Declined or Not Working at a Store
A declined card at checkout can be caused by several factors, including a low balance, a damaged card, or an issue with the store’s terminal. Troubleshooting the problem often starts with checking your available funds.
First, confirm the retailer accepts EBT for your specific benefit program (SNAP or TANF).
Check your current balance. You can find a complete guide on checking your balance or use the automated phone system.
Inspect the card’s magnetic stripe and chip for damage and wipe it gently before trying again.
Ask the cashier if they can manually enter the card number if the store’s policy allows it.
If it still fails, report the error code from the receipt to EBT Customer Service to identify any card restrictions or system outages.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that helps you track your SNAP and EBT Cash balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
