Massachusetts EBT Customer Service: How to Get Help & Common Issues

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Getting answers about your EBT benefits in Massachusetts shouldn't be a complicated task. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about the application process, this guide provides clear instructions on how to contact Massachusetts EBT customer service and quickly fix common issues.

How to Contact EBT Customer Service in Massachusetts

You can reach the Massachusetts EBT customer service team through several channels for assistance.

Phone: For immediate issues like a lost card or PIN reset, the 24/7 EBT Card Customer Service line is 1-800-997-2555. For questions about your case, call the DTA Assistance Line at 1-877-382-2363 on weekdays from 8:15 a.m. to 4:45 p.m.

Specialized support is also available through the Senior Assistance Office at 833-712-8027 and the Summer EBT Hotline at 855-425-8770 for targeted help.
Email: The Department of Transitional Assistance does not use email for client support. If you need help, you must call one of the phone numbers listed above, as detailed on the DTA contact guide.
Mail: If you need to submit documents for your case, you can send them to the Department of Transitional Assistance, Document Processing Center, PO Box 4406, Taunton, MA 02780.
In-Person: While there is not an interactive map of SNAP offices, you can find your nearest location by searching for “Local DTA Offices” on the Mass.gov website or by asking an agent on the DTA Assistance Line.

Multi-Lingual Support

Massachusetts provides interpreter services for EBT customer support upon request. Common languages include Spanish, Portuguese, and Haitian Creole. A full list is not published, but callers can request an interpreter for other languages when speaking with an agent on any of the DTA phone lines.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, an incorrect balance, or a card that simply won’t work at checkout. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen EBT Card

If you realize your card is missing, acting fast is the best way to protect your funds. You should immediately lock your card to prevent unauthorized use and then report it to the Department of Transitional Assistance (DTA) to get a replacement on its way.

Lock your card instantly using the DTA Connect mobile app or its online portal.
Report the loss to the 24-hour EBT customer service line at 1-800-997-2555. Your old card will be deactivated.
Choose to receive a replacement card by mail, which takes 7–10 days, or pick one up the same day from a local DTA office.
A $5 replacement fee may be deducted from your benefits, though this fee is waived for certain exemptions, such as a first-time replacement or for victims of skimming.

Forgotten, Locked, Or Compromised PIN

Your PIN is essential for using your benefits. If you enter an incorrect PIN four times in a row, your card will lock as a security precaution. You will need to stop trying to use the card and reset your PIN to regain access to your account.

You can reset your PIN using the DTA Connect app, at an ATM that offers the service, or by calling the EBT phone system and choosing the PIN change option.
Once your new PIN is active, unlock your card through DTA Connect.
To reduce fraud risk, make a habit of changing your PIN monthly, especially before your benefits are issued.

Benefits Missing Or Balance Looks Wrong

If your balance seems incorrect, first verify your benefit deposit date, as holidays can sometimes cause delays. You can check the official EBT deposit schedule for Massachusetts to confirm posting dates. Then, review your recent transactions for any discrepancies.

You can see your transaction history on your last store receipt. You can also use a free app like Benny to track your real-time SNAP and EBT Cash balance.
If you find an error, you must file a claim within 90 days by contacting the EBT customer service line.
Be sure to write down the claim confirmation number and hold onto any relevant receipts for your records.

Card Declined, Damaged, Or Unreadable

A declined card at checkout doesn't always mean there's a problem with your account. The issue could be with the store's card reader or the physical condition of your card. A few quick troubleshooting steps can often solve the problem without needing a replacement.

First, try cleaning the card's magnetic strip or chip and ask to use a different payment terminal.
Confirm that the store accepts EBT and that you have sufficient funds for the purchase. There are several ways to check your EBT balance beforehand.
If the card is physically worn out and still fails, request a replacement by mail or by visiting a DTA office.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting answers about your EBT benefits in Massachusetts shouldn't be a complicated task. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about the application process, this guide provides clear instructions on how to contact Massachusetts EBT customer service and quickly fix common issues.

How to Contact EBT Customer Service in Massachusetts

You can reach the Massachusetts EBT customer service team through several channels for assistance.

Phone: For immediate issues like a lost card or PIN reset, the 24/7 EBT Card Customer Service line is 1-800-997-2555. For questions about your case, call the DTA Assistance Line at 1-877-382-2363 on weekdays from 8:15 a.m. to 4:45 p.m.

Specialized support is also available through the Senior Assistance Office at 833-712-8027 and the Summer EBT Hotline at 855-425-8770 for targeted help.
Email: The Department of Transitional Assistance does not use email for client support. If you need help, you must call one of the phone numbers listed above, as detailed on the DTA contact guide.
Mail: If you need to submit documents for your case, you can send them to the Department of Transitional Assistance, Document Processing Center, PO Box 4406, Taunton, MA 02780.
In-Person: While there is not an interactive map of SNAP offices, you can find your nearest location by searching for “Local DTA Offices” on the Mass.gov website or by asking an agent on the DTA Assistance Line.

Multi-Lingual Support

Massachusetts provides interpreter services for EBT customer support upon request. Common languages include Spanish, Portuguese, and Haitian Creole. A full list is not published, but callers can request an interpreter for other languages when speaking with an agent on any of the DTA phone lines.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, an incorrect balance, or a card that simply won’t work at checkout. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen EBT Card

If you realize your card is missing, acting fast is the best way to protect your funds. You should immediately lock your card to prevent unauthorized use and then report it to the Department of Transitional Assistance (DTA) to get a replacement on its way.

Lock your card instantly using the DTA Connect mobile app or its online portal.
Report the loss to the 24-hour EBT customer service line at 1-800-997-2555. Your old card will be deactivated.
Choose to receive a replacement card by mail, which takes 7–10 days, or pick one up the same day from a local DTA office.
A $5 replacement fee may be deducted from your benefits, though this fee is waived for certain exemptions, such as a first-time replacement or for victims of skimming.

Forgotten, Locked, Or Compromised PIN

Your PIN is essential for using your benefits. If you enter an incorrect PIN four times in a row, your card will lock as a security precaution. You will need to stop trying to use the card and reset your PIN to regain access to your account.

You can reset your PIN using the DTA Connect app, at an ATM that offers the service, or by calling the EBT phone system and choosing the PIN change option.
Once your new PIN is active, unlock your card through DTA Connect.
To reduce fraud risk, make a habit of changing your PIN monthly, especially before your benefits are issued.

Benefits Missing Or Balance Looks Wrong

If your balance seems incorrect, first verify your benefit deposit date, as holidays can sometimes cause delays. You can check the official EBT deposit schedule for Massachusetts to confirm posting dates. Then, review your recent transactions for any discrepancies.

You can see your transaction history on your last store receipt. You can also use a free app like Benny to track your real-time SNAP and EBT Cash balance.
If you find an error, you must file a claim within 90 days by contacting the EBT customer service line.
Be sure to write down the claim confirmation number and hold onto any relevant receipts for your records.

Card Declined, Damaged, Or Unreadable

A declined card at checkout doesn't always mean there's a problem with your account. The issue could be with the store's card reader or the physical condition of your card. A few quick troubleshooting steps can often solve the problem without needing a replacement.

First, try cleaning the card's magnetic strip or chip and ask to use a different payment terminal.
Confirm that the store accepts EBT and that you have sufficient funds for the purchase. There are several ways to check your EBT balance beforehand.
If the card is physically worn out and still fails, request a replacement by mail or by visiting a DTA office.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting answers about your EBT benefits in Massachusetts shouldn't be a complicated task. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about the application process, this guide provides clear instructions on how to contact Massachusetts EBT customer service and quickly fix common issues.

How to Contact EBT Customer Service in Massachusetts

You can reach the Massachusetts EBT customer service team through several channels for assistance.

Phone: For immediate issues like a lost card or PIN reset, the 24/7 EBT Card Customer Service line is 1-800-997-2555. For questions about your case, call the DTA Assistance Line at 1-877-382-2363 on weekdays from 8:15 a.m. to 4:45 p.m.

Specialized support is also available through the Senior Assistance Office at 833-712-8027 and the Summer EBT Hotline at 855-425-8770 for targeted help.
Email: The Department of Transitional Assistance does not use email for client support. If you need help, you must call one of the phone numbers listed above, as detailed on the DTA contact guide.
Mail: If you need to submit documents for your case, you can send them to the Department of Transitional Assistance, Document Processing Center, PO Box 4406, Taunton, MA 02780.
In-Person: While there is not an interactive map of SNAP offices, you can find your nearest location by searching for “Local DTA Offices” on the Mass.gov website or by asking an agent on the DTA Assistance Line.

Multi-Lingual Support

Massachusetts provides interpreter services for EBT customer support upon request. Common languages include Spanish, Portuguese, and Haitian Creole. A full list is not published, but callers can request an interpreter for other languages when speaking with an agent on any of the DTA phone lines.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, an incorrect balance, or a card that simply won’t work at checkout. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen EBT Card

If you realize your card is missing, acting fast is the best way to protect your funds. You should immediately lock your card to prevent unauthorized use and then report it to the Department of Transitional Assistance (DTA) to get a replacement on its way.

Lock your card instantly using the DTA Connect mobile app or its online portal.
Report the loss to the 24-hour EBT customer service line at 1-800-997-2555. Your old card will be deactivated.
Choose to receive a replacement card by mail, which takes 7–10 days, or pick one up the same day from a local DTA office.
A $5 replacement fee may be deducted from your benefits, though this fee is waived for certain exemptions, such as a first-time replacement or for victims of skimming.

Forgotten, Locked, Or Compromised PIN

Your PIN is essential for using your benefits. If you enter an incorrect PIN four times in a row, your card will lock as a security precaution. You will need to stop trying to use the card and reset your PIN to regain access to your account.

You can reset your PIN using the DTA Connect app, at an ATM that offers the service, or by calling the EBT phone system and choosing the PIN change option.
Once your new PIN is active, unlock your card through DTA Connect.
To reduce fraud risk, make a habit of changing your PIN monthly, especially before your benefits are issued.

Benefits Missing Or Balance Looks Wrong

If your balance seems incorrect, first verify your benefit deposit date, as holidays can sometimes cause delays. You can check the official EBT deposit schedule for Massachusetts to confirm posting dates. Then, review your recent transactions for any discrepancies.

You can see your transaction history on your last store receipt. You can also use a free app like Benny to track your real-time SNAP and EBT Cash balance.
If you find an error, you must file a claim within 90 days by contacting the EBT customer service line.
Be sure to write down the claim confirmation number and hold onto any relevant receipts for your records.

Card Declined, Damaged, Or Unreadable

A declined card at checkout doesn't always mean there's a problem with your account. The issue could be with the store's card reader or the physical condition of your card. A few quick troubleshooting steps can often solve the problem without needing a replacement.

First, try cleaning the card's magnetic strip or chip and ask to use a different payment terminal.
Confirm that the store accepts EBT and that you have sufficient funds for the purchase. There are several ways to check your EBT balance beforehand.
If the card is physically worn out and still fails, request a replacement by mail or by visiting a DTA office.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting answers about your EBT benefits in Massachusetts shouldn't be a complicated task. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about the application process, this guide provides clear instructions on how to contact Massachusetts EBT customer service and quickly fix common issues.

How to Contact EBT Customer Service in Massachusetts

You can reach the Massachusetts EBT customer service team through several channels for assistance.

Phone: For immediate issues like a lost card or PIN reset, the 24/7 EBT Card Customer Service line is 1-800-997-2555. For questions about your case, call the DTA Assistance Line at 1-877-382-2363 on weekdays from 8:15 a.m. to 4:45 p.m.

Specialized support is also available through the Senior Assistance Office at 833-712-8027 and the Summer EBT Hotline at 855-425-8770 for targeted help.
Email: The Department of Transitional Assistance does not use email for client support. If you need help, you must call one of the phone numbers listed above, as detailed on the DTA contact guide.
Mail: If you need to submit documents for your case, you can send them to the Department of Transitional Assistance, Document Processing Center, PO Box 4406, Taunton, MA 02780.
In-Person: While there is not an interactive map of SNAP offices, you can find your nearest location by searching for “Local DTA Offices” on the Mass.gov website or by asking an agent on the DTA Assistance Line.

Multi-Lingual Support

Massachusetts provides interpreter services for EBT customer support upon request. Common languages include Spanish, Portuguese, and Haitian Creole. A full list is not published, but callers can request an interpreter for other languages when speaking with an agent on any of the DTA phone lines.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, an incorrect balance, or a card that simply won’t work at checkout. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen EBT Card

If you realize your card is missing, acting fast is the best way to protect your funds. You should immediately lock your card to prevent unauthorized use and then report it to the Department of Transitional Assistance (DTA) to get a replacement on its way.

Lock your card instantly using the DTA Connect mobile app or its online portal.
Report the loss to the 24-hour EBT customer service line at 1-800-997-2555. Your old card will be deactivated.
Choose to receive a replacement card by mail, which takes 7–10 days, or pick one up the same day from a local DTA office.
A $5 replacement fee may be deducted from your benefits, though this fee is waived for certain exemptions, such as a first-time replacement or for victims of skimming.

Forgotten, Locked, Or Compromised PIN

Your PIN is essential for using your benefits. If you enter an incorrect PIN four times in a row, your card will lock as a security precaution. You will need to stop trying to use the card and reset your PIN to regain access to your account.

You can reset your PIN using the DTA Connect app, at an ATM that offers the service, or by calling the EBT phone system and choosing the PIN change option.
Once your new PIN is active, unlock your card through DTA Connect.
To reduce fraud risk, make a habit of changing your PIN monthly, especially before your benefits are issued.

Benefits Missing Or Balance Looks Wrong

If your balance seems incorrect, first verify your benefit deposit date, as holidays can sometimes cause delays. You can check the official EBT deposit schedule for Massachusetts to confirm posting dates. Then, review your recent transactions for any discrepancies.

You can see your transaction history on your last store receipt. You can also use a free app like Benny to track your real-time SNAP and EBT Cash balance.
If you find an error, you must file a claim within 90 days by contacting the EBT customer service line.
Be sure to write down the claim confirmation number and hold onto any relevant receipts for your records.

Card Declined, Damaged, Or Unreadable

A declined card at checkout doesn't always mean there's a problem with your account. The issue could be with the store's card reader or the physical condition of your card. A few quick troubleshooting steps can often solve the problem without needing a replacement.

First, try cleaning the card's magnetic strip or chip and ask to use a different payment terminal.
Confirm that the store accepts EBT and that you have sufficient funds for the purchase. There are several ways to check your EBT balance beforehand.
If the card is physically worn out and still fails, request a replacement by mail or by visiting a DTA office.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting answers about your EBT benefits in Massachusetts shouldn't be a complicated task. Whether you're an existing recipient who needs to replace a lost card or reset a PIN, or you're new to the program and have questions about the application process, this guide provides clear instructions on how to contact Massachusetts EBT customer service and quickly fix common issues.

How to Contact EBT Customer Service in Massachusetts

You can reach the Massachusetts EBT customer service team through several channels for assistance.

Phone: For immediate issues like a lost card or PIN reset, the 24/7 EBT Card Customer Service line is 1-800-997-2555. For questions about your case, call the DTA Assistance Line at 1-877-382-2363 on weekdays from 8:15 a.m. to 4:45 p.m.

Specialized support is also available through the Senior Assistance Office at 833-712-8027 and the Summer EBT Hotline at 855-425-8770 for targeted help.
Email: The Department of Transitional Assistance does not use email for client support. If you need help, you must call one of the phone numbers listed above, as detailed on the DTA contact guide.
Mail: If you need to submit documents for your case, you can send them to the Department of Transitional Assistance, Document Processing Center, PO Box 4406, Taunton, MA 02780.
In-Person: While there is not an interactive map of SNAP offices, you can find your nearest location by searching for “Local DTA Offices” on the Mass.gov website or by asking an agent on the DTA Assistance Line.

Multi-Lingual Support

Massachusetts provides interpreter services for EBT customer support upon request. Common languages include Spanish, Portuguese, and Haitian Creole. A full list is not published, but callers can request an interpreter for other languages when speaking with an agent on any of the DTA phone lines.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, an incorrect balance, or a card that simply won’t work at checkout. Knowing the right steps to take can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen EBT Card

If you realize your card is missing, acting fast is the best way to protect your funds. You should immediately lock your card to prevent unauthorized use and then report it to the Department of Transitional Assistance (DTA) to get a replacement on its way.

Lock your card instantly using the DTA Connect mobile app or its online portal.
Report the loss to the 24-hour EBT customer service line at 1-800-997-2555. Your old card will be deactivated.
Choose to receive a replacement card by mail, which takes 7–10 days, or pick one up the same day from a local DTA office.
A $5 replacement fee may be deducted from your benefits, though this fee is waived for certain exemptions, such as a first-time replacement or for victims of skimming.

Forgotten, Locked, Or Compromised PIN

Your PIN is essential for using your benefits. If you enter an incorrect PIN four times in a row, your card will lock as a security precaution. You will need to stop trying to use the card and reset your PIN to regain access to your account.

You can reset your PIN using the DTA Connect app, at an ATM that offers the service, or by calling the EBT phone system and choosing the PIN change option.
Once your new PIN is active, unlock your card through DTA Connect.
To reduce fraud risk, make a habit of changing your PIN monthly, especially before your benefits are issued.

Benefits Missing Or Balance Looks Wrong

If your balance seems incorrect, first verify your benefit deposit date, as holidays can sometimes cause delays. You can check the official EBT deposit schedule for Massachusetts to confirm posting dates. Then, review your recent transactions for any discrepancies.

You can see your transaction history on your last store receipt. You can also use a free app like Benny to track your real-time SNAP and EBT Cash balance.
If you find an error, you must file a claim within 90 days by contacting the EBT customer service line.
Be sure to write down the claim confirmation number and hold onto any relevant receipts for your records.

Card Declined, Damaged, Or Unreadable

A declined card at checkout doesn't always mean there's a problem with your account. The issue could be with the store's card reader or the physical condition of your card. A few quick troubleshooting steps can often solve the problem without needing a replacement.

First, try cleaning the card's magnetic strip or chip and ask to use a different payment terminal.
Confirm that the store accepts EBT and that you have sufficient funds for the purchase. There are several ways to check your EBT balance beforehand.
If the card is physically worn out and still fails, request a replacement by mail or by visiting a DTA office.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.