How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are becoming more common and sophisticated across Rhode Island. Knowing the different forms these scams can take helps you take the right steps to protect your benefits on time.

How EBT Benefits Are Stolen

Thieves primarily use card-skimming devices on store terminals to steal card data and PINs. Phishing scams through texts or emails also trick users into revealing information on fake websites. Other methods include fraudulent social media pages promising bonus balances. To spot unauthorized transactions early, you should regularly check EBT balance in Rhode Island.

What To Do If Your Benefits Are Stolen

The federal program to reimburse stolen benefits ended on September 30, 2024, so replacement is not guaranteed. If you suspect fraud after you check Rhode Island EBT balance and see suspicious activity, you must act fast.

1. Immediately change your PIN and freeze your card.

2. Call the DHS fraud line at 1-855-697-4347 and file a report within 30 days of discovery.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems EBT cardholders face and the straightforward steps you can take to resolve them quickly.

Card Will Not Swipe, Insert, or Tap at the Store

A worn magnetic stripe or a scratched chip can make your card unreadable. Sometimes, the issue is with the store’s Point-of-Sale (POS) terminal if it is not properly configured for EBT transactions.

• Gently wipe the magnetic stripe with a soft, dry cloth. You can also ask the cashier to try another checkout lane, as a different card reader might work.

• If the card is cracked or still fails, order a free replacement by calling EBT Customer Service at 1-888-979-9939 or by logging into the ebtEDGE portal. A new card usually arrives in about a week.

• While waiting, you can still use any remaining EBT Cash benefits with an ATM that accepts EBT or at a retailer that allows cash back on debit transactions.

Forgotten or Locked Personal Identification Number (PIN)

Entering the wrong PIN three times in a row will temporarily lock your card for security. It is also common for households to forget the four-digit number, which can cause a panic when you need to check EBT balance in Rhode Island.

• You can reset your PIN using the automated menu by calling 1-888-979-9939 or through the self-service tools on the ebtEDGE mobile app or website. You will need your card number, date of birth, and the last four digits of your SSN.

• Choose a new four-digit PIN that is not an obvious sequence like a birthday. Changing it just before your monthly benefits are loaded can add another layer of security.

• If your card remains locked after a reset, wait 24 hours before trying again. If the problem persists, call the DHS Call Center at 1-855-697-4347 for assistance.

No Benefits (or Less Than Expected) on the First of the Month

SNAP benefits are typically credited on the first of each month. A zero or reduced balance often means that required paperwork is late or that your case is under review. An EBT balance check in Rhode Island can confirm the status.

• First, confirm your balance. You can find it on your last store receipt, by calling the toll-free number, through the Benny mobile app, or on the ebtEDGE portal.

• If benefits are missing, check your notices on the HealthyRhode customer portal. These notices will specify if you need to submit documents to update your income or household size.

• You can upload requested items like pay stubs or rent proof through HealthyRhode, use a drop-box at any DHS office, or send them by mail. Once the documents are processed, benefits are usually restored within 72 hours.