5 Ways to Check Your Oklahoma EBT Balance

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Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a good way to manage your budget and avoid shortages of food or cash assistance.

This guide covers the different methods for checking your Oklahoma EBT funds, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Oklahoma

Oklahoma EBT cardholders have several ways to check their SNAP and EBT Cash balances. You can find your balance online through the state's portal, by using a mobile app, or by calling the 24/7 customer service line. You can also check your last purchase receipt, use a surcharge-free ATM, or visit an in-store terminal.

1. Check Your Balance Online

Accessing your account through the state’s official ConnectEBT system is a straightforward way to see your current funds.

Visit ConnectEBT.com or go to the Oklahoma DHS EBT page and click “Access your ConnectEBT account.”
Choose “Oklahoma” from the state selection menu and then press “Login.”
Enter your User ID and Password. If you are a first-time user, you will need to register by providing your 16-digit card number, Social Security Number, date of birth, and email address.
After logging in, your home screen will display your separate SNAP and EBT Cash balances. You can view more details under “Transaction History.”
Log out of your account when you are finished to keep your benefits secure.

2. Use The Benny App

Using the Benny app allows you to check your balance directly from your smartphone.

Download Benny for your iOS or Android device from its website.
Create an account with your phone number or email, enter your zip code, and link your Oklahoma EBT card.
Tap the “Balance” button on the dashboard to view your current SNAP and EBT Cash totals.
You can also enable notifications for automatic balance updates.

Benny also provides automatic cashback when you use your EBT card for eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call The Customer Service Line

Calling the automated, toll-free customer service line is another option for getting your balance information.

Dial 1-888-328-6551. This line is available 24/7 with support in English, Spanish, Vietnamese, and Chinese. Information on more languages is also available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your SNAP food balance first, followed by your EBT Cash balance if you have one.
Follow the voice prompts if you need to hear the information again or check recent transactions.

4. Review Your Last Receipt

Checking the receipt from your last purchase or ATM withdrawal is a quick way to confirm your remaining funds.

Keep the most recent slip from a store or ATM.
Look for the amount listed next to “EBT Balance” for your food benefits or “Cash Balance” for your TANF funds.

5. Use A Surcharge-Free ATM

Performing a balance inquiry at an ATM can show your EBT Cash funds, but not your SNAP balance.

Find a participating location by using an Allpoint ATM locator.
Insert your EBT card, choose “Balance Inquiry,” select the “Checking” account option, and enter your PIN. The balance will appear on the screen and on a printed receipt.

Since ATMs only show your EBT Cash balance, you can check your last store receipt or use the Benny app to see your SNAP funds.

6. Visit An In-Store Terminal

Checking your balance at a store before you start shopping can help you plan your purchases.

Many supermarkets that accept EBT have a device at the customer service counter or a self-service price-checker. You can swipe your card and enter your PIN at these terminals to see both your food and EBT Cash balances.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly common in Oklahoma, targeting EBT cardholders with sophisticated scams. Understanding how thieves operate is the first step toward protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use several tactics, from installing skimming devices on retail keypads to cloning cards. They also send fake texts and robocalls to trick you into revealing your card number and PIN. Other common scams include fake social media posts offering balance checks and card-switching tricks at local markets.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced if reported within 30 days of discovery. Reimbursement is capped at the amount stolen or two months of benefits, with a limit of two claims per year. Stolen EBT Cash benefits are not replaced. Report fraud by calling 405-522-5050 or visiting a Human Services Center.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Here’s how to troubleshoot three of the most frequent EBT card problems.

Card Swipes Or Taps Keep Failing

If your card is repeatedly declined or can’t be read, the magnetic stripe or contactless chip is likely damaged. This often happens when a card is bent, exposed to heat, or washed.

You can confirm physical damage by asking the cashier to enter the card number manually. If the transaction goes through, it’s time for a replacement.

Order a free replacement by calling the Conduent Oklahoma EBT line at 1-888-328-6551 or logging into the ConnectEBT portal. Your new card should arrive in 5-7 mail days.
While you wait, keep the old card flat and use staffed checkout lanes, as their machines are often more reliable than self-checkout scanners.
Store your new card away from direct sunlight or heat to prevent future damage.

“Invalid PIN” Or The Card Is Locked

For security, your card will automatically lock after four incorrect PIN attempts in a row. The system also rejects simple PINs, such as "1234" or other easy-to-guess sequences.

You can reset your PIN 24 hours after it locks. Use the ConnectEBT mobile app or call 1-888-328-6551 and follow the automated prompts.
Choose a new four-digit code that doesn’t use repeating numbers or simple ascending or descending patterns.
Write your new PIN down and keep it in a secure place, but never on the card itself.

Monthly Benefit Expected, But The Balance Shows “$0.00”

Oklahoma distributes SNAP benefits on different days throughout the month, based on the last digit of your case number. Federal or state holidays can also cause a one-day delay.

First, check if a deposit is pending by using the ConnectEBT app or the free Benny app.
If no deposit is scheduled, your annual Renewal of Benefits form may be overdue. Contact your county DHS worker or visit okdhslive.org to confirm your paperwork was received.
Once your renewal is processed, benefits are typically loaded within one business day. If not, you may need to complete an interview or provide missing income verification.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to monitor your EBT funds in real time and receive cash back on eligible purchases at stores such as Target, Walmart, Kroger, and Costco. To begin, you just need to link your EBT card to the app. After shopping, scan your receipt with Benny to get cashback for any SNAP-eligible items you bought.

Download Benny to take charge of your spending and make your EBT benefits go further.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a good way to manage your budget and avoid shortages of food or cash assistance.

This guide covers the different methods for checking your Oklahoma EBT funds, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Oklahoma

Oklahoma EBT cardholders have several ways to check their SNAP and EBT Cash balances. You can find your balance online through the state's portal, by using a mobile app, or by calling the 24/7 customer service line. You can also check your last purchase receipt, use a surcharge-free ATM, or visit an in-store terminal.

1. Check Your Balance Online

Accessing your account through the state’s official ConnectEBT system is a straightforward way to see your current funds.

Visit ConnectEBT.com or go to the Oklahoma DHS EBT page and click “Access your ConnectEBT account.”
Choose “Oklahoma” from the state selection menu and then press “Login.”
Enter your User ID and Password. If you are a first-time user, you will need to register by providing your 16-digit card number, Social Security Number, date of birth, and email address.
After logging in, your home screen will display your separate SNAP and EBT Cash balances. You can view more details under “Transaction History.”
Log out of your account when you are finished to keep your benefits secure.

2. Use The Benny App

Using the Benny app allows you to check your balance directly from your smartphone.

Download Benny for your iOS or Android device from its website.
Create an account with your phone number or email, enter your zip code, and link your Oklahoma EBT card.
Tap the “Balance” button on the dashboard to view your current SNAP and EBT Cash totals.
You can also enable notifications for automatic balance updates.

Benny also provides automatic cashback when you use your EBT card for eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call The Customer Service Line

Calling the automated, toll-free customer service line is another option for getting your balance information.

Dial 1-888-328-6551. This line is available 24/7 with support in English, Spanish, Vietnamese, and Chinese. Information on more languages is also available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your SNAP food balance first, followed by your EBT Cash balance if you have one.
Follow the voice prompts if you need to hear the information again or check recent transactions.

4. Review Your Last Receipt

Checking the receipt from your last purchase or ATM withdrawal is a quick way to confirm your remaining funds.

Keep the most recent slip from a store or ATM.
Look for the amount listed next to “EBT Balance” for your food benefits or “Cash Balance” for your TANF funds.

5. Use A Surcharge-Free ATM

Performing a balance inquiry at an ATM can show your EBT Cash funds, but not your SNAP balance.

Find a participating location by using an Allpoint ATM locator.
Insert your EBT card, choose “Balance Inquiry,” select the “Checking” account option, and enter your PIN. The balance will appear on the screen and on a printed receipt.

Since ATMs only show your EBT Cash balance, you can check your last store receipt or use the Benny app to see your SNAP funds.

6. Visit An In-Store Terminal

Checking your balance at a store before you start shopping can help you plan your purchases.

Many supermarkets that accept EBT have a device at the customer service counter or a self-service price-checker. You can swipe your card and enter your PIN at these terminals to see both your food and EBT Cash balances.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly common in Oklahoma, targeting EBT cardholders with sophisticated scams. Understanding how thieves operate is the first step toward protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use several tactics, from installing skimming devices on retail keypads to cloning cards. They also send fake texts and robocalls to trick you into revealing your card number and PIN. Other common scams include fake social media posts offering balance checks and card-switching tricks at local markets.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced if reported within 30 days of discovery. Reimbursement is capped at the amount stolen or two months of benefits, with a limit of two claims per year. Stolen EBT Cash benefits are not replaced. Report fraud by calling 405-522-5050 or visiting a Human Services Center.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Here’s how to troubleshoot three of the most frequent EBT card problems.

Card Swipes Or Taps Keep Failing

If your card is repeatedly declined or can’t be read, the magnetic stripe or contactless chip is likely damaged. This often happens when a card is bent, exposed to heat, or washed.

You can confirm physical damage by asking the cashier to enter the card number manually. If the transaction goes through, it’s time for a replacement.

Order a free replacement by calling the Conduent Oklahoma EBT line at 1-888-328-6551 or logging into the ConnectEBT portal. Your new card should arrive in 5-7 mail days.
While you wait, keep the old card flat and use staffed checkout lanes, as their machines are often more reliable than self-checkout scanners.
Store your new card away from direct sunlight or heat to prevent future damage.

“Invalid PIN” Or The Card Is Locked

For security, your card will automatically lock after four incorrect PIN attempts in a row. The system also rejects simple PINs, such as "1234" or other easy-to-guess sequences.

You can reset your PIN 24 hours after it locks. Use the ConnectEBT mobile app or call 1-888-328-6551 and follow the automated prompts.
Choose a new four-digit code that doesn’t use repeating numbers or simple ascending or descending patterns.
Write your new PIN down and keep it in a secure place, but never on the card itself.

Monthly Benefit Expected, But The Balance Shows “$0.00”

Oklahoma distributes SNAP benefits on different days throughout the month, based on the last digit of your case number. Federal or state holidays can also cause a one-day delay.

First, check if a deposit is pending by using the ConnectEBT app or the free Benny app.
If no deposit is scheduled, your annual Renewal of Benefits form may be overdue. Contact your county DHS worker or visit okdhslive.org to confirm your paperwork was received.
Once your renewal is processed, benefits are typically loaded within one business day. If not, you may need to complete an interview or provide missing income verification.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to monitor your EBT funds in real time and receive cash back on eligible purchases at stores such as Target, Walmart, Kroger, and Costco. To begin, you just need to link your EBT card to the app. After shopping, scan your receipt with Benny to get cashback for any SNAP-eligible items you bought.

Download Benny to take charge of your spending and make your EBT benefits go further.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a good way to manage your budget and avoid shortages of food or cash assistance.

This guide covers the different methods for checking your Oklahoma EBT funds, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Oklahoma

Oklahoma EBT cardholders have several ways to check their SNAP and EBT Cash balances. You can find your balance online through the state's portal, by using a mobile app, or by calling the 24/7 customer service line. You can also check your last purchase receipt, use a surcharge-free ATM, or visit an in-store terminal.

1. Check Your Balance Online

Accessing your account through the state’s official ConnectEBT system is a straightforward way to see your current funds.

Visit ConnectEBT.com or go to the Oklahoma DHS EBT page and click “Access your ConnectEBT account.”
Choose “Oklahoma” from the state selection menu and then press “Login.”
Enter your User ID and Password. If you are a first-time user, you will need to register by providing your 16-digit card number, Social Security Number, date of birth, and email address.
After logging in, your home screen will display your separate SNAP and EBT Cash balances. You can view more details under “Transaction History.”
Log out of your account when you are finished to keep your benefits secure.

2. Use The Benny App

Using the Benny app allows you to check your balance directly from your smartphone.

Download Benny for your iOS or Android device from its website.
Create an account with your phone number or email, enter your zip code, and link your Oklahoma EBT card.
Tap the “Balance” button on the dashboard to view your current SNAP and EBT Cash totals.
You can also enable notifications for automatic balance updates.

Benny also provides automatic cashback when you use your EBT card for eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call The Customer Service Line

Calling the automated, toll-free customer service line is another option for getting your balance information.

Dial 1-888-328-6551. This line is available 24/7 with support in English, Spanish, Vietnamese, and Chinese. Information on more languages is also available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your SNAP food balance first, followed by your EBT Cash balance if you have one.
Follow the voice prompts if you need to hear the information again or check recent transactions.

4. Review Your Last Receipt

Checking the receipt from your last purchase or ATM withdrawal is a quick way to confirm your remaining funds.

Keep the most recent slip from a store or ATM.
Look for the amount listed next to “EBT Balance” for your food benefits or “Cash Balance” for your TANF funds.

5. Use A Surcharge-Free ATM

Performing a balance inquiry at an ATM can show your EBT Cash funds, but not your SNAP balance.

Find a participating location by using an Allpoint ATM locator.
Insert your EBT card, choose “Balance Inquiry,” select the “Checking” account option, and enter your PIN. The balance will appear on the screen and on a printed receipt.

Since ATMs only show your EBT Cash balance, you can check your last store receipt or use the Benny app to see your SNAP funds.

6. Visit An In-Store Terminal

Checking your balance at a store before you start shopping can help you plan your purchases.

Many supermarkets that accept EBT have a device at the customer service counter or a self-service price-checker. You can swipe your card and enter your PIN at these terminals to see both your food and EBT Cash balances.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly common in Oklahoma, targeting EBT cardholders with sophisticated scams. Understanding how thieves operate is the first step toward protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use several tactics, from installing skimming devices on retail keypads to cloning cards. They also send fake texts and robocalls to trick you into revealing your card number and PIN. Other common scams include fake social media posts offering balance checks and card-switching tricks at local markets.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced if reported within 30 days of discovery. Reimbursement is capped at the amount stolen or two months of benefits, with a limit of two claims per year. Stolen EBT Cash benefits are not replaced. Report fraud by calling 405-522-5050 or visiting a Human Services Center.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Here’s how to troubleshoot three of the most frequent EBT card problems.

Card Swipes Or Taps Keep Failing

If your card is repeatedly declined or can’t be read, the magnetic stripe or contactless chip is likely damaged. This often happens when a card is bent, exposed to heat, or washed.

You can confirm physical damage by asking the cashier to enter the card number manually. If the transaction goes through, it’s time for a replacement.

Order a free replacement by calling the Conduent Oklahoma EBT line at 1-888-328-6551 or logging into the ConnectEBT portal. Your new card should arrive in 5-7 mail days.
While you wait, keep the old card flat and use staffed checkout lanes, as their machines are often more reliable than self-checkout scanners.
Store your new card away from direct sunlight or heat to prevent future damage.

“Invalid PIN” Or The Card Is Locked

For security, your card will automatically lock after four incorrect PIN attempts in a row. The system also rejects simple PINs, such as "1234" or other easy-to-guess sequences.

You can reset your PIN 24 hours after it locks. Use the ConnectEBT mobile app or call 1-888-328-6551 and follow the automated prompts.
Choose a new four-digit code that doesn’t use repeating numbers or simple ascending or descending patterns.
Write your new PIN down and keep it in a secure place, but never on the card itself.

Monthly Benefit Expected, But The Balance Shows “$0.00”

Oklahoma distributes SNAP benefits on different days throughout the month, based on the last digit of your case number. Federal or state holidays can also cause a one-day delay.

First, check if a deposit is pending by using the ConnectEBT app or the free Benny app.
If no deposit is scheduled, your annual Renewal of Benefits form may be overdue. Contact your county DHS worker or visit okdhslive.org to confirm your paperwork was received.
Once your renewal is processed, benefits are typically loaded within one business day. If not, you may need to complete an interview or provide missing income verification.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to monitor your EBT funds in real time and receive cash back on eligible purchases at stores such as Target, Walmart, Kroger, and Costco. To begin, you just need to link your EBT card to the app. After shopping, scan your receipt with Benny to get cashback for any SNAP-eligible items you bought.

Download Benny to take charge of your spending and make your EBT benefits go further.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a good way to manage your budget and avoid shortages of food or cash assistance.

This guide covers the different methods for checking your Oklahoma EBT funds, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Oklahoma

Oklahoma EBT cardholders have several ways to check their SNAP and EBT Cash balances. You can find your balance online through the state's portal, by using a mobile app, or by calling the 24/7 customer service line. You can also check your last purchase receipt, use a surcharge-free ATM, or visit an in-store terminal.

1. Check Your Balance Online

Accessing your account through the state’s official ConnectEBT system is a straightforward way to see your current funds.

Visit ConnectEBT.com or go to the Oklahoma DHS EBT page and click “Access your ConnectEBT account.”
Choose “Oklahoma” from the state selection menu and then press “Login.”
Enter your User ID and Password. If you are a first-time user, you will need to register by providing your 16-digit card number, Social Security Number, date of birth, and email address.
After logging in, your home screen will display your separate SNAP and EBT Cash balances. You can view more details under “Transaction History.”
Log out of your account when you are finished to keep your benefits secure.

2. Use The Benny App

Using the Benny app allows you to check your balance directly from your smartphone.

Download Benny for your iOS or Android device from its website.
Create an account with your phone number or email, enter your zip code, and link your Oklahoma EBT card.
Tap the “Balance” button on the dashboard to view your current SNAP and EBT Cash totals.
You can also enable notifications for automatic balance updates.

Benny also provides automatic cashback when you use your EBT card for eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call The Customer Service Line

Calling the automated, toll-free customer service line is another option for getting your balance information.

Dial 1-888-328-6551. This line is available 24/7 with support in English, Spanish, Vietnamese, and Chinese. Information on more languages is also available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your SNAP food balance first, followed by your EBT Cash balance if you have one.
Follow the voice prompts if you need to hear the information again or check recent transactions.

4. Review Your Last Receipt

Checking the receipt from your last purchase or ATM withdrawal is a quick way to confirm your remaining funds.

Keep the most recent slip from a store or ATM.
Look for the amount listed next to “EBT Balance” for your food benefits or “Cash Balance” for your TANF funds.

5. Use A Surcharge-Free ATM

Performing a balance inquiry at an ATM can show your EBT Cash funds, but not your SNAP balance.

Find a participating location by using an Allpoint ATM locator.
Insert your EBT card, choose “Balance Inquiry,” select the “Checking” account option, and enter your PIN. The balance will appear on the screen and on a printed receipt.

Since ATMs only show your EBT Cash balance, you can check your last store receipt or use the Benny app to see your SNAP funds.

6. Visit An In-Store Terminal

Checking your balance at a store before you start shopping can help you plan your purchases.

Many supermarkets that accept EBT have a device at the customer service counter or a self-service price-checker. You can swipe your card and enter your PIN at these terminals to see both your food and EBT Cash balances.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly common in Oklahoma, targeting EBT cardholders with sophisticated scams. Understanding how thieves operate is the first step toward protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use several tactics, from installing skimming devices on retail keypads to cloning cards. They also send fake texts and robocalls to trick you into revealing your card number and PIN. Other common scams include fake social media posts offering balance checks and card-switching tricks at local markets.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced if reported within 30 days of discovery. Reimbursement is capped at the amount stolen or two months of benefits, with a limit of two claims per year. Stolen EBT Cash benefits are not replaced. Report fraud by calling 405-522-5050 or visiting a Human Services Center.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Here’s how to troubleshoot three of the most frequent EBT card problems.

Card Swipes Or Taps Keep Failing

If your card is repeatedly declined or can’t be read, the magnetic stripe or contactless chip is likely damaged. This often happens when a card is bent, exposed to heat, or washed.

You can confirm physical damage by asking the cashier to enter the card number manually. If the transaction goes through, it’s time for a replacement.

Order a free replacement by calling the Conduent Oklahoma EBT line at 1-888-328-6551 or logging into the ConnectEBT portal. Your new card should arrive in 5-7 mail days.
While you wait, keep the old card flat and use staffed checkout lanes, as their machines are often more reliable than self-checkout scanners.
Store your new card away from direct sunlight or heat to prevent future damage.

“Invalid PIN” Or The Card Is Locked

For security, your card will automatically lock after four incorrect PIN attempts in a row. The system also rejects simple PINs, such as "1234" or other easy-to-guess sequences.

You can reset your PIN 24 hours after it locks. Use the ConnectEBT mobile app or call 1-888-328-6551 and follow the automated prompts.
Choose a new four-digit code that doesn’t use repeating numbers or simple ascending or descending patterns.
Write your new PIN down and keep it in a secure place, but never on the card itself.

Monthly Benefit Expected, But The Balance Shows “$0.00”

Oklahoma distributes SNAP benefits on different days throughout the month, based on the last digit of your case number. Federal or state holidays can also cause a one-day delay.

First, check if a deposit is pending by using the ConnectEBT app or the free Benny app.
If no deposit is scheduled, your annual Renewal of Benefits form may be overdue. Contact your county DHS worker or visit okdhslive.org to confirm your paperwork was received.
Once your renewal is processed, benefits are typically loaded within one business day. If not, you may need to complete an interview or provide missing income verification.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to monitor your EBT funds in real time and receive cash back on eligible purchases at stores such as Target, Walmart, Kroger, and Costco. To begin, you just need to link your EBT card to the app. After shopping, scan your receipt with Benny to get cashback for any SNAP-eligible items you bought.

Download Benny to take charge of your spending and make your EBT benefits go further.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Regularly checking your balance is a good way to manage your budget and avoid shortages of food or cash assistance.

This guide covers the different methods for checking your Oklahoma EBT funds, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Oklahoma

Oklahoma EBT cardholders have several ways to check their SNAP and EBT Cash balances. You can find your balance online through the state's portal, by using a mobile app, or by calling the 24/7 customer service line. You can also check your last purchase receipt, use a surcharge-free ATM, or visit an in-store terminal.

1. Check Your Balance Online

Accessing your account through the state’s official ConnectEBT system is a straightforward way to see your current funds.

Visit ConnectEBT.com or go to the Oklahoma DHS EBT page and click “Access your ConnectEBT account.”
Choose “Oklahoma” from the state selection menu and then press “Login.”
Enter your User ID and Password. If you are a first-time user, you will need to register by providing your 16-digit card number, Social Security Number, date of birth, and email address.
After logging in, your home screen will display your separate SNAP and EBT Cash balances. You can view more details under “Transaction History.”
Log out of your account when you are finished to keep your benefits secure.

2. Use The Benny App

Using the Benny app allows you to check your balance directly from your smartphone.

Download Benny for your iOS or Android device from its website.
Create an account with your phone number or email, enter your zip code, and link your Oklahoma EBT card.
Tap the “Balance” button on the dashboard to view your current SNAP and EBT Cash totals.
You can also enable notifications for automatic balance updates.

Benny also provides automatic cashback when you use your EBT card for eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call The Customer Service Line

Calling the automated, toll-free customer service line is another option for getting your balance information.

Dial 1-888-328-6551. This line is available 24/7 with support in English, Spanish, Vietnamese, and Chinese. Information on more languages is also available.
Enter your 16-digit EBT card number followed by your 4-digit PIN.
The automated system will read your SNAP food balance first, followed by your EBT Cash balance if you have one.
Follow the voice prompts if you need to hear the information again or check recent transactions.

4. Review Your Last Receipt

Checking the receipt from your last purchase or ATM withdrawal is a quick way to confirm your remaining funds.

Keep the most recent slip from a store or ATM.
Look for the amount listed next to “EBT Balance” for your food benefits or “Cash Balance” for your TANF funds.

5. Use A Surcharge-Free ATM

Performing a balance inquiry at an ATM can show your EBT Cash funds, but not your SNAP balance.

Find a participating location by using an Allpoint ATM locator.
Insert your EBT card, choose “Balance Inquiry,” select the “Checking” account option, and enter your PIN. The balance will appear on the screen and on a printed receipt.

Since ATMs only show your EBT Cash balance, you can check your last store receipt or use the Benny app to see your SNAP funds.

6. Visit An In-Store Terminal

Checking your balance at a store before you start shopping can help you plan your purchases.

Many supermarkets that accept EBT have a device at the customer service counter or a self-service price-checker. You can swipe your card and enter your PIN at these terminals to see both your food and EBT Cash balances.

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly common in Oklahoma, targeting EBT cardholders with sophisticated scams. Understanding how thieves operate is the first step toward protecting your benefits and responding quickly if fraud occurs.

How EBT Benefits Are Stolen

Thieves use several tactics, from installing skimming devices on retail keypads to cloning cards. They also send fake texts and robocalls to trick you into revealing your card number and PIN. Other common scams include fake social media posts offering balance checks and card-switching tricks at local markets.

What To Do If Your Benefits Are Stolen

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced if reported within 30 days of discovery. Reimbursement is capped at the amount stolen or two months of benefits, with a limit of two claims per year. Stolen EBT Cash benefits are not replaced. Report fraud by calling 405-522-5050 or visiting a Human Services Center.

Other Common Issues with EBT Cards and How to Resolve Them

From a damaged card to a forgotten PIN, several common issues can interrupt your access to benefits. Here’s how to troubleshoot three of the most frequent EBT card problems.

Card Swipes Or Taps Keep Failing

If your card is repeatedly declined or can’t be read, the magnetic stripe or contactless chip is likely damaged. This often happens when a card is bent, exposed to heat, or washed.

You can confirm physical damage by asking the cashier to enter the card number manually. If the transaction goes through, it’s time for a replacement.

Order a free replacement by calling the Conduent Oklahoma EBT line at 1-888-328-6551 or logging into the ConnectEBT portal. Your new card should arrive in 5-7 mail days.
While you wait, keep the old card flat and use staffed checkout lanes, as their machines are often more reliable than self-checkout scanners.
Store your new card away from direct sunlight or heat to prevent future damage.

“Invalid PIN” Or The Card Is Locked

For security, your card will automatically lock after four incorrect PIN attempts in a row. The system also rejects simple PINs, such as "1234" or other easy-to-guess sequences.

You can reset your PIN 24 hours after it locks. Use the ConnectEBT mobile app or call 1-888-328-6551 and follow the automated prompts.
Choose a new four-digit code that doesn’t use repeating numbers or simple ascending or descending patterns.
Write your new PIN down and keep it in a secure place, but never on the card itself.

Monthly Benefit Expected, But The Balance Shows “$0.00”

Oklahoma distributes SNAP benefits on different days throughout the month, based on the last digit of your case number. Federal or state holidays can also cause a one-day delay.

First, check if a deposit is pending by using the ConnectEBT app or the free Benny app.
If no deposit is scheduled, your annual Renewal of Benefits form may be overdue. Contact your county DHS worker or visit okdhslive.org to confirm your paperwork was received.
Once your renewal is processed, benefits are typically loaded within one business day. If not, you may need to complete an interview or provide missing income verification.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to monitor your EBT funds in real time and receive cash back on eligible purchases at stores such as Target, Walmart, Kroger, and Costco. To begin, you just need to link your EBT card to the app. After shopping, scan your receipt with Benny to get cashback for any SNAP-eligible items you bought.

Download Benny to take charge of your spending and make your EBT benefits go further.