5 Ways to Check Your Ohio EBT Balance

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and possibly EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds is important for budgeting and avoiding shortages. Performing an EBT balance check in Ohio is a straightforward way to manage your account.

This guide details how to check Ohio EBT balance using various methods, from a mobile app to calling the customer service line.

How to Check Your EBT Balance in Ohio

You can check your EBT balance through the official state website, a mobile app, an automated phone line, your last grocery receipt, or at an ATM. Each method provides a quick way to see your available SNAP and EBT Cash funds, helping you stay on top of your household budget before you shop.

1. Using the Online Portal

Accessing your account on the official EBT portal gives you real-time access to your account information, including SNAP and EBT Cash balances, recent deposits, and your full transaction history.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
Select “Transactions” for a detailed history or “Deposit” for your most recent benefit load.

2. Using the Benny Mobile App

An EBT balance check in Ohio is simple when using the Benny mobile app, which allows you to view your balance and transaction data directly from your phone.

Download the app for your iOS or Android device.
Sign up with your phone number or email address.
Enter your ZIP code and link your Direction Card. Your SNAP and EBT Cash balances will appear on the home screen.

Benny also offers cashback on EBT purchases at many popular stores.

3. Calling the Customer Service Line

Contacting the automated customer service line is another way to check EBT balance in Ohio toll-free, 24/7.

Dial 1-866-386-3071 and select your preferred language.
Key in your 16-digit card number followed by the # key.
Enter your 4-digit EBT PIN. The system will state your SNAP balance, EBT Cash balance, and last deposit.
You can stay on the line or press “0” to speak with a live representative for other issues.

Support is available in English, Spanish, Somali, and Arabic, with more options detailed on the state's Language Access page.

4. Reviewing Your Last Store Receipt

Looking at your most recent grocery receipt is the quickest offline method for knowing your remaining funds.

After paying with your EBT card, find the separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt to have the most recent balance information for your next shopping trip.

5. Making an ATM Inquiry

Using an ATM that accepts EBT cards lets you check your EBT Cash balance, but it will not show your SNAP funds.

Insert your EBT card into an ATM displaying the QUEST® logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will print or display your EBT Cash balance.
Cancel the transaction to avoid a withdrawal if you only needed the balance.
If a fee screen appears, cancel and find a surcharge-free machine. You can find a nearby Allpoint ATM online.

Since this method only shows your EBT Cash funds, you can check Ohio EBT balance for your SNAP funds using the online portal or the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and smishing scams are increasingly targeting EBT users with fake messages about locked cards or package deliveries. Recognizing these fraudulent attempts is the first step in protecting your benefits from being stolen.

How EBT Benefits Are Stolen

Benefits are often stolen through card skimmers placed on payment terminals or digital phishing scams. Fraudsters send fake texts or make calls pretending to be from SNAP, luring you to websites that capture your card number and PIN. A regular check Ohio EBT balance can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen, you may get them replaced for thefts occurring on or after October 1, 2022. You are allowed up to two replacements per fiscal year.

Report the theft to your county JFS office by submitting form JFS 07011 within 30 days.
Choose a new PIN for your card.

Stolen EBT Cash from other programs is not currently reimbursed by the state.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems with EBT cards and the steps you can take to resolve them quickly.

Card Will Not Swipe or Tap

A worn magnetic strip, a cracked chip, or bent plastic can keep the Direction Card from being read at point-of-sale machines or ATMs. This damage is usually caused by environmental factors like heat or strong magnets, as well as normal wear and tear.

Call the 24-hour customer-service line at 1-866-386-3071 to report the damaged card. A representative can order a no-cost replacement that usually arrives in 7-10 business days.
While waiting, ask the agent to activate the “manual entry” option so you can type the card number at stores that allow it.
Keep the replacement card in a sleeve or wallet away from magnets and do not store it in direct sun to extend its life.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row in one day will lock the card, preventing you from making a purchase or an EBT balance check in Ohio. Forgetting the PIN altogether is also a common problem.

Call 1-866-386-3071 and choose the “PIN change” option or stay on the line for an agent. You will be asked to verify personal details before choosing a new four-digit code.
If you prefer to change it online, log into the ConnectEBT portal and follow the prompts for a new PIN.
Choose a number that is not your year of birth or street address and memorize it. Writing it on the card is a violation of program rules.

Benefits Not Showing Up on the Expected Date

SNAP funds are issued between the 2nd and 20th of each month, based on the last digit of the case number. When benefits are missing, it is often due to a recently missed interim report, verification document, or a failed renewal.

Compare the last digit of your case number with the state schedule to be sure you have the correct date.
If the date has passed, call the statewide customer‐service line for case information at 1-844-640-6446 or contact your county Job and Family Services office.
Use balance tools like store receipts, the ConnectEBT website, or the Benny mobile app to confirm that funds have not arrived. A quick check EBT balance in Ohio can be done with these methods.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your benefits in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's a convenient tool to check EBT balance in Ohio. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and possibly EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds is important for budgeting and avoiding shortages. Performing an EBT balance check in Ohio is a straightforward way to manage your account.

This guide details how to check Ohio EBT balance using various methods, from a mobile app to calling the customer service line.

How to Check Your EBT Balance in Ohio

You can check your EBT balance through the official state website, a mobile app, an automated phone line, your last grocery receipt, or at an ATM. Each method provides a quick way to see your available SNAP and EBT Cash funds, helping you stay on top of your household budget before you shop.

1. Using the Online Portal

Accessing your account on the official EBT portal gives you real-time access to your account information, including SNAP and EBT Cash balances, recent deposits, and your full transaction history.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
Select “Transactions” for a detailed history or “Deposit” for your most recent benefit load.

2. Using the Benny Mobile App

An EBT balance check in Ohio is simple when using the Benny mobile app, which allows you to view your balance and transaction data directly from your phone.

Download the app for your iOS or Android device.
Sign up with your phone number or email address.
Enter your ZIP code and link your Direction Card. Your SNAP and EBT Cash balances will appear on the home screen.

Benny also offers cashback on EBT purchases at many popular stores.

3. Calling the Customer Service Line

Contacting the automated customer service line is another way to check EBT balance in Ohio toll-free, 24/7.

Dial 1-866-386-3071 and select your preferred language.
Key in your 16-digit card number followed by the # key.
Enter your 4-digit EBT PIN. The system will state your SNAP balance, EBT Cash balance, and last deposit.
You can stay on the line or press “0” to speak with a live representative for other issues.

Support is available in English, Spanish, Somali, and Arabic, with more options detailed on the state's Language Access page.

4. Reviewing Your Last Store Receipt

Looking at your most recent grocery receipt is the quickest offline method for knowing your remaining funds.

After paying with your EBT card, find the separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt to have the most recent balance information for your next shopping trip.

5. Making an ATM Inquiry

Using an ATM that accepts EBT cards lets you check your EBT Cash balance, but it will not show your SNAP funds.

Insert your EBT card into an ATM displaying the QUEST® logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will print or display your EBT Cash balance.
Cancel the transaction to avoid a withdrawal if you only needed the balance.
If a fee screen appears, cancel and find a surcharge-free machine. You can find a nearby Allpoint ATM online.

Since this method only shows your EBT Cash funds, you can check Ohio EBT balance for your SNAP funds using the online portal or the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and smishing scams are increasingly targeting EBT users with fake messages about locked cards or package deliveries. Recognizing these fraudulent attempts is the first step in protecting your benefits from being stolen.

How EBT Benefits Are Stolen

Benefits are often stolen through card skimmers placed on payment terminals or digital phishing scams. Fraudsters send fake texts or make calls pretending to be from SNAP, luring you to websites that capture your card number and PIN. A regular check Ohio EBT balance can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen, you may get them replaced for thefts occurring on or after October 1, 2022. You are allowed up to two replacements per fiscal year.

Report the theft to your county JFS office by submitting form JFS 07011 within 30 days.
Choose a new PIN for your card.

Stolen EBT Cash from other programs is not currently reimbursed by the state.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems with EBT cards and the steps you can take to resolve them quickly.

Card Will Not Swipe or Tap

A worn magnetic strip, a cracked chip, or bent plastic can keep the Direction Card from being read at point-of-sale machines or ATMs. This damage is usually caused by environmental factors like heat or strong magnets, as well as normal wear and tear.

Call the 24-hour customer-service line at 1-866-386-3071 to report the damaged card. A representative can order a no-cost replacement that usually arrives in 7-10 business days.
While waiting, ask the agent to activate the “manual entry” option so you can type the card number at stores that allow it.
Keep the replacement card in a sleeve or wallet away from magnets and do not store it in direct sun to extend its life.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row in one day will lock the card, preventing you from making a purchase or an EBT balance check in Ohio. Forgetting the PIN altogether is also a common problem.

Call 1-866-386-3071 and choose the “PIN change” option or stay on the line for an agent. You will be asked to verify personal details before choosing a new four-digit code.
If you prefer to change it online, log into the ConnectEBT portal and follow the prompts for a new PIN.
Choose a number that is not your year of birth or street address and memorize it. Writing it on the card is a violation of program rules.

Benefits Not Showing Up on the Expected Date

SNAP funds are issued between the 2nd and 20th of each month, based on the last digit of the case number. When benefits are missing, it is often due to a recently missed interim report, verification document, or a failed renewal.

Compare the last digit of your case number with the state schedule to be sure you have the correct date.
If the date has passed, call the statewide customer‐service line for case information at 1-844-640-6446 or contact your county Job and Family Services office.
Use balance tools like store receipts, the ConnectEBT website, or the Benny mobile app to confirm that funds have not arrived. A quick check EBT balance in Ohio can be done with these methods.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your benefits in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's a convenient tool to check EBT balance in Ohio. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and possibly EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds is important for budgeting and avoiding shortages. Performing an EBT balance check in Ohio is a straightforward way to manage your account.

This guide details how to check Ohio EBT balance using various methods, from a mobile app to calling the customer service line.

How to Check Your EBT Balance in Ohio

You can check your EBT balance through the official state website, a mobile app, an automated phone line, your last grocery receipt, or at an ATM. Each method provides a quick way to see your available SNAP and EBT Cash funds, helping you stay on top of your household budget before you shop.

1. Using the Online Portal

Accessing your account on the official EBT portal gives you real-time access to your account information, including SNAP and EBT Cash balances, recent deposits, and your full transaction history.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
Select “Transactions” for a detailed history or “Deposit” for your most recent benefit load.

2. Using the Benny Mobile App

An EBT balance check in Ohio is simple when using the Benny mobile app, which allows you to view your balance and transaction data directly from your phone.

Download the app for your iOS or Android device.
Sign up with your phone number or email address.
Enter your ZIP code and link your Direction Card. Your SNAP and EBT Cash balances will appear on the home screen.

Benny also offers cashback on EBT purchases at many popular stores.

3. Calling the Customer Service Line

Contacting the automated customer service line is another way to check EBT balance in Ohio toll-free, 24/7.

Dial 1-866-386-3071 and select your preferred language.
Key in your 16-digit card number followed by the # key.
Enter your 4-digit EBT PIN. The system will state your SNAP balance, EBT Cash balance, and last deposit.
You can stay on the line or press “0” to speak with a live representative for other issues.

Support is available in English, Spanish, Somali, and Arabic, with more options detailed on the state's Language Access page.

4. Reviewing Your Last Store Receipt

Looking at your most recent grocery receipt is the quickest offline method for knowing your remaining funds.

After paying with your EBT card, find the separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt to have the most recent balance information for your next shopping trip.

5. Making an ATM Inquiry

Using an ATM that accepts EBT cards lets you check your EBT Cash balance, but it will not show your SNAP funds.

Insert your EBT card into an ATM displaying the QUEST® logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will print or display your EBT Cash balance.
Cancel the transaction to avoid a withdrawal if you only needed the balance.
If a fee screen appears, cancel and find a surcharge-free machine. You can find a nearby Allpoint ATM online.

Since this method only shows your EBT Cash funds, you can check Ohio EBT balance for your SNAP funds using the online portal or the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and smishing scams are increasingly targeting EBT users with fake messages about locked cards or package deliveries. Recognizing these fraudulent attempts is the first step in protecting your benefits from being stolen.

How EBT Benefits Are Stolen

Benefits are often stolen through card skimmers placed on payment terminals or digital phishing scams. Fraudsters send fake texts or make calls pretending to be from SNAP, luring you to websites that capture your card number and PIN. A regular check Ohio EBT balance can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen, you may get them replaced for thefts occurring on or after October 1, 2022. You are allowed up to two replacements per fiscal year.

Report the theft to your county JFS office by submitting form JFS 07011 within 30 days.
Choose a new PIN for your card.

Stolen EBT Cash from other programs is not currently reimbursed by the state.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems with EBT cards and the steps you can take to resolve them quickly.

Card Will Not Swipe or Tap

A worn magnetic strip, a cracked chip, or bent plastic can keep the Direction Card from being read at point-of-sale machines or ATMs. This damage is usually caused by environmental factors like heat or strong magnets, as well as normal wear and tear.

Call the 24-hour customer-service line at 1-866-386-3071 to report the damaged card. A representative can order a no-cost replacement that usually arrives in 7-10 business days.
While waiting, ask the agent to activate the “manual entry” option so you can type the card number at stores that allow it.
Keep the replacement card in a sleeve or wallet away from magnets and do not store it in direct sun to extend its life.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row in one day will lock the card, preventing you from making a purchase or an EBT balance check in Ohio. Forgetting the PIN altogether is also a common problem.

Call 1-866-386-3071 and choose the “PIN change” option or stay on the line for an agent. You will be asked to verify personal details before choosing a new four-digit code.
If you prefer to change it online, log into the ConnectEBT portal and follow the prompts for a new PIN.
Choose a number that is not your year of birth or street address and memorize it. Writing it on the card is a violation of program rules.

Benefits Not Showing Up on the Expected Date

SNAP funds are issued between the 2nd and 20th of each month, based on the last digit of the case number. When benefits are missing, it is often due to a recently missed interim report, verification document, or a failed renewal.

Compare the last digit of your case number with the state schedule to be sure you have the correct date.
If the date has passed, call the statewide customer‐service line for case information at 1-844-640-6446 or contact your county Job and Family Services office.
Use balance tools like store receipts, the ConnectEBT website, or the Benny mobile app to confirm that funds have not arrived. A quick check EBT balance in Ohio can be done with these methods.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your benefits in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's a convenient tool to check EBT balance in Ohio. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and possibly EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds is important for budgeting and avoiding shortages. Performing an EBT balance check in Ohio is a straightforward way to manage your account.

This guide details how to check Ohio EBT balance using various methods, from a mobile app to calling the customer service line.

How to Check Your EBT Balance in Ohio

You can check your EBT balance through the official state website, a mobile app, an automated phone line, your last grocery receipt, or at an ATM. Each method provides a quick way to see your available SNAP and EBT Cash funds, helping you stay on top of your household budget before you shop.

1. Using the Online Portal

Accessing your account on the official EBT portal gives you real-time access to your account information, including SNAP and EBT Cash balances, recent deposits, and your full transaction history.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
Select “Transactions” for a detailed history or “Deposit” for your most recent benefit load.

2. Using the Benny Mobile App

An EBT balance check in Ohio is simple when using the Benny mobile app, which allows you to view your balance and transaction data directly from your phone.

Download the app for your iOS or Android device.
Sign up with your phone number or email address.
Enter your ZIP code and link your Direction Card. Your SNAP and EBT Cash balances will appear on the home screen.

Benny also offers cashback on EBT purchases at many popular stores.

3. Calling the Customer Service Line

Contacting the automated customer service line is another way to check EBT balance in Ohio toll-free, 24/7.

Dial 1-866-386-3071 and select your preferred language.
Key in your 16-digit card number followed by the # key.
Enter your 4-digit EBT PIN. The system will state your SNAP balance, EBT Cash balance, and last deposit.
You can stay on the line or press “0” to speak with a live representative for other issues.

Support is available in English, Spanish, Somali, and Arabic, with more options detailed on the state's Language Access page.

4. Reviewing Your Last Store Receipt

Looking at your most recent grocery receipt is the quickest offline method for knowing your remaining funds.

After paying with your EBT card, find the separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt to have the most recent balance information for your next shopping trip.

5. Making an ATM Inquiry

Using an ATM that accepts EBT cards lets you check your EBT Cash balance, but it will not show your SNAP funds.

Insert your EBT card into an ATM displaying the QUEST® logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will print or display your EBT Cash balance.
Cancel the transaction to avoid a withdrawal if you only needed the balance.
If a fee screen appears, cancel and find a surcharge-free machine. You can find a nearby Allpoint ATM online.

Since this method only shows your EBT Cash funds, you can check Ohio EBT balance for your SNAP funds using the online portal or the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and smishing scams are increasingly targeting EBT users with fake messages about locked cards or package deliveries. Recognizing these fraudulent attempts is the first step in protecting your benefits from being stolen.

How EBT Benefits Are Stolen

Benefits are often stolen through card skimmers placed on payment terminals or digital phishing scams. Fraudsters send fake texts or make calls pretending to be from SNAP, luring you to websites that capture your card number and PIN. A regular check Ohio EBT balance can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen, you may get them replaced for thefts occurring on or after October 1, 2022. You are allowed up to two replacements per fiscal year.

Report the theft to your county JFS office by submitting form JFS 07011 within 30 days.
Choose a new PIN for your card.

Stolen EBT Cash from other programs is not currently reimbursed by the state.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems with EBT cards and the steps you can take to resolve them quickly.

Card Will Not Swipe or Tap

A worn magnetic strip, a cracked chip, or bent plastic can keep the Direction Card from being read at point-of-sale machines or ATMs. This damage is usually caused by environmental factors like heat or strong magnets, as well as normal wear and tear.

Call the 24-hour customer-service line at 1-866-386-3071 to report the damaged card. A representative can order a no-cost replacement that usually arrives in 7-10 business days.
While waiting, ask the agent to activate the “manual entry” option so you can type the card number at stores that allow it.
Keep the replacement card in a sleeve or wallet away from magnets and do not store it in direct sun to extend its life.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row in one day will lock the card, preventing you from making a purchase or an EBT balance check in Ohio. Forgetting the PIN altogether is also a common problem.

Call 1-866-386-3071 and choose the “PIN change” option or stay on the line for an agent. You will be asked to verify personal details before choosing a new four-digit code.
If you prefer to change it online, log into the ConnectEBT portal and follow the prompts for a new PIN.
Choose a number that is not your year of birth or street address and memorize it. Writing it on the card is a violation of program rules.

Benefits Not Showing Up on the Expected Date

SNAP funds are issued between the 2nd and 20th of each month, based on the last digit of the case number. When benefits are missing, it is often due to a recently missed interim report, verification document, or a failed renewal.

Compare the last digit of your case number with the state schedule to be sure you have the correct date.
If the date has passed, call the statewide customer‐service line for case information at 1-844-640-6446 or contact your county Job and Family Services office.
Use balance tools like store receipts, the ConnectEBT website, or the Benny mobile app to confirm that funds have not arrived. A quick check EBT balance in Ohio can be done with these methods.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your benefits in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's a convenient tool to check EBT balance in Ohio. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and possibly EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds is important for budgeting and avoiding shortages. Performing an EBT balance check in Ohio is a straightforward way to manage your account.

This guide details how to check Ohio EBT balance using various methods, from a mobile app to calling the customer service line.

How to Check Your EBT Balance in Ohio

You can check your EBT balance through the official state website, a mobile app, an automated phone line, your last grocery receipt, or at an ATM. Each method provides a quick way to see your available SNAP and EBT Cash funds, helping you stay on top of your household budget before you shop.

1. Using the Online Portal

Accessing your account on the official EBT portal gives you real-time access to your account information, including SNAP and EBT Cash balances, recent deposits, and your full transaction history.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
Select “Transactions” for a detailed history or “Deposit” for your most recent benefit load.

2. Using the Benny Mobile App

An EBT balance check in Ohio is simple when using the Benny mobile app, which allows you to view your balance and transaction data directly from your phone.

Download the app for your iOS or Android device.
Sign up with your phone number or email address.
Enter your ZIP code and link your Direction Card. Your SNAP and EBT Cash balances will appear on the home screen.

Benny also offers cashback on EBT purchases at many popular stores.

3. Calling the Customer Service Line

Contacting the automated customer service line is another way to check EBT balance in Ohio toll-free, 24/7.

Dial 1-866-386-3071 and select your preferred language.
Key in your 16-digit card number followed by the # key.
Enter your 4-digit EBT PIN. The system will state your SNAP balance, EBT Cash balance, and last deposit.
You can stay on the line or press “0” to speak with a live representative for other issues.

Support is available in English, Spanish, Somali, and Arabic, with more options detailed on the state's Language Access page.

4. Reviewing Your Last Store Receipt

Looking at your most recent grocery receipt is the quickest offline method for knowing your remaining funds.

After paying with your EBT card, find the separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt to have the most recent balance information for your next shopping trip.

5. Making an ATM Inquiry

Using an ATM that accepts EBT cards lets you check your EBT Cash balance, but it will not show your SNAP funds.

Insert your EBT card into an ATM displaying the QUEST® logo and enter your PIN.
Choose the “Balance Inquiry” option. The machine will print or display your EBT Cash balance.
Cancel the transaction to avoid a withdrawal if you only needed the balance.
If a fee screen appears, cancel and find a surcharge-free machine. You can find a nearby Allpoint ATM online.

Since this method only shows your EBT Cash funds, you can check Ohio EBT balance for your SNAP funds using the online portal or the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and smishing scams are increasingly targeting EBT users with fake messages about locked cards or package deliveries. Recognizing these fraudulent attempts is the first step in protecting your benefits from being stolen.

How EBT Benefits Are Stolen

Benefits are often stolen through card skimmers placed on payment terminals or digital phishing scams. Fraudsters send fake texts or make calls pretending to be from SNAP, luring you to websites that capture your card number and PIN. A regular check Ohio EBT balance can help you spot fraud early.

What To Do If Your Benefits Are Stolen

If your SNAP benefits are stolen, you may get them replaced for thefts occurring on or after October 1, 2022. You are allowed up to two replacements per fiscal year.

Report the theft to your county JFS office by submitting form JFS 07011 within 30 days.
Choose a new PIN for your card.

Stolen EBT Cash from other programs is not currently reimbursed by the state.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems with EBT cards and the steps you can take to resolve them quickly.

Card Will Not Swipe or Tap

A worn magnetic strip, a cracked chip, or bent plastic can keep the Direction Card from being read at point-of-sale machines or ATMs. This damage is usually caused by environmental factors like heat or strong magnets, as well as normal wear and tear.

Call the 24-hour customer-service line at 1-866-386-3071 to report the damaged card. A representative can order a no-cost replacement that usually arrives in 7-10 business days.
While waiting, ask the agent to activate the “manual entry” option so you can type the card number at stores that allow it.
Keep the replacement card in a sleeve or wallet away from magnets and do not store it in direct sun to extend its life.

Forgotten or Locked PIN

Entering the wrong PIN four times in a row in one day will lock the card, preventing you from making a purchase or an EBT balance check in Ohio. Forgetting the PIN altogether is also a common problem.

Call 1-866-386-3071 and choose the “PIN change” option or stay on the line for an agent. You will be asked to verify personal details before choosing a new four-digit code.
If you prefer to change it online, log into the ConnectEBT portal and follow the prompts for a new PIN.
Choose a number that is not your year of birth or street address and memorize it. Writing it on the card is a violation of program rules.

Benefits Not Showing Up on the Expected Date

SNAP funds are issued between the 2nd and 20th of each month, based on the last digit of the case number. When benefits are missing, it is often due to a recently missed interim report, verification document, or a failed renewal.

Compare the last digit of your case number with the state schedule to be sure you have the correct date.
If the date has passed, call the statewide customer‐service line for case information at 1-844-640-6446 or contact your county Job and Family Services office.
Use balance tools like store receipts, the ConnectEBT website, or the Benny mobile app to confirm that funds have not arrived. A quick check EBT balance in Ohio can be done with these methods.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your benefits in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's a convenient tool to check EBT balance in Ohio. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.