5 Ways to Check Your New York EBT Balance

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Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Whether you receive one or both, regularly tracking your funds is a smart way to manage your budget and avoid shortages.

This guide explains how to check New York EBT balance in several ways, from using a mobile app to calling the EBT Customer Service line.

How to Check Your EBT Balance in New York

You can check your EBT balance in several ways, including through online portals, a mobile app, or by calling the customer service hotline. You can also find your balance on your last store receipt or at an ATM for EBT Cash funds. Each method provides a quick way to access your account information and manage your benefits.

1. Use an Online Portal

Accessing your account through an official website is a convenient way to check New York EBT balance and see your transaction history. You can view your SNAP or EBT Cash information on the state's official EBT website, which uses the ebtEDGE portal, or on the myBenefits site.

Go to ebtEDGE.com, choose Cardholder Login, and enter your 16-digit EBT card number and PIN. First-time users can create an account by choosing “Register.”
Alternatively, on myBenefits, sign in with your NY.gov credentials, choose the “EBT Balance” tile, and press “Check Your Balance.”

2. Download the Benny App

Using a mobile app on your smartphone allows for automatic balance updates after a one-time setup. The Benny app shows your real-time SNAP and EBT Cash balances.

Download the app from the App Store or Google Play.
Sign up with your phone number or email and enter your ZIP code.
Link your card by entering your 16-digit EBT number, date of birth, and ZIP code. Your balances will then appear on the home screen.

Benny also offers cashback on eligible EBT purchases at many retailers, including Walmart, Costco, and Trader Joe’s.

3. Call Customer Service

Calling the automated phone line is another straightforward option to check EBT balance in New York. The EBT Customer Service line is available 24/7 at 1-888-328-6399. Support is available in Spanish, Chinese, Russian, and Haitian Creole, with more options listed on the state's language assistance page.

Dial the number and choose your preferred language.
Follow the menu prompts for “EBT Account Information.”
Enter your 16-digit card number and PIN to hear your current balances. You can also remain on the line to speak with an agent for other issues.

4. Check Your Last Receipt

Reviewing your most recent store or ATM receipt is a simple way to confirm your remaining funds. After you make a purchase or cash withdrawal, look for the “SNAP Balance” and/or “Cash Balance” printed at the bottom of the receipt. This line item will show your updated total.

5. Visit an ATM

Using an ATM provides a way to perform an EBT balance check in New York for your cash account. This method shows your EBT Cash benefits only and will not display your SNAP balance.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option to see your EBT Cash total on the screen.

To avoid fees, use a designated surcharge-free machine, which you can find using an Allpoint Locator. Since ATMs do not show SNAP funds, you can check your food benefit balance by looking at your last grocery receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With the rise of sophisticated phishing and spam attacks, it is important to recognize the various forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use card-skimming devices on payment terminals to copy your card and PIN. Phishing scams use fake texts and calls to trick you into sharing details. Scammers also create counterfeit apps to check New York EBT balance and post social media offers to “buy” benefits, all to steal your credentials.

What to Do If Your Benefits Are Stolen

A regular EBT balance check in New York can help you spot fraud early. Stolen SNAP benefits can be replaced for thefts occurring between October 1, 2022, and December 20, 2024, with certain limits. If you discover fraud, you must:

Immediately freeze or cancel your card and request a new one.
Submit a replacement application within 30 days of the discovery on the myBenefits portal.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.

Card Won’t Swipe, Insert, or Tap

Daily use can take a toll on your card. Scratches, bending, or even exposure to magnets can damage the magnetic stripe or chip, making it unreadable at payment terminals.

First, try another lane or store to confirm the problem is the card, not the reader.
If the card is damaged, request a replacement by calling the EBT Customer Service line at 1-888-328-6399 or through the official EBT website.
New York City residents can get a same-day replacement card at a designated Over-the-Counter office.

Invalid PIN or PIN Tries Exceeded

Entering the wrong PIN three times will lock your card for 24 hours as a security measure. New cards also need to be activated with a PIN before they can be used. For Pandemic-EBT cards, a frequent error is using a Social Security Number instead of the child’s date of birth for activation.

To activate a card or reset your PIN, call 1-888-328-6399. You will need your card number and the required date of birth digits to create a new four-digit PIN.
If your card remains locked after a reset, wait 24 hours before trying again or call customer service to speak with a representative for a manual reset.

Benefits Not Showing or a Balance of $0

If your funds haven't appeared, it could be due to a holiday weekend delaying the deposit schedule, which is tied to your case number. Another common reason is a delay in processing your recertification paperwork. It's also possible that benefits were used faster than anticipated, so it's a good idea to regularly check EBT balance in New York.

First, confirm your current balance. You can download the Benny app to see your real-time SNAP and EBT Cash balance, or use the automated phone line.
If a deposit is missing, contact your local Department of Social Services to see if a recertification report is overdue. Missing paperwork can be submitted online through the myBenefits portal.
When a bank holiday causes a delay, funds typically post on the next business day without any action needed from you.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's also a straightforward tool to check New York EBT balance in real time. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Whether you receive one or both, regularly tracking your funds is a smart way to manage your budget and avoid shortages.

This guide explains how to check New York EBT balance in several ways, from using a mobile app to calling the EBT Customer Service line.

How to Check Your EBT Balance in New York

You can check your EBT balance in several ways, including through online portals, a mobile app, or by calling the customer service hotline. You can also find your balance on your last store receipt or at an ATM for EBT Cash funds. Each method provides a quick way to access your account information and manage your benefits.

1. Use an Online Portal

Accessing your account through an official website is a convenient way to check New York EBT balance and see your transaction history. You can view your SNAP or EBT Cash information on the state's official EBT website, which uses the ebtEDGE portal, or on the myBenefits site.

Go to ebtEDGE.com, choose Cardholder Login, and enter your 16-digit EBT card number and PIN. First-time users can create an account by choosing “Register.”
Alternatively, on myBenefits, sign in with your NY.gov credentials, choose the “EBT Balance” tile, and press “Check Your Balance.”

2. Download the Benny App

Using a mobile app on your smartphone allows for automatic balance updates after a one-time setup. The Benny app shows your real-time SNAP and EBT Cash balances.

Download the app from the App Store or Google Play.
Sign up with your phone number or email and enter your ZIP code.
Link your card by entering your 16-digit EBT number, date of birth, and ZIP code. Your balances will then appear on the home screen.

Benny also offers cashback on eligible EBT purchases at many retailers, including Walmart, Costco, and Trader Joe’s.

3. Call Customer Service

Calling the automated phone line is another straightforward option to check EBT balance in New York. The EBT Customer Service line is available 24/7 at 1-888-328-6399. Support is available in Spanish, Chinese, Russian, and Haitian Creole, with more options listed on the state's language assistance page.

Dial the number and choose your preferred language.
Follow the menu prompts for “EBT Account Information.”
Enter your 16-digit card number and PIN to hear your current balances. You can also remain on the line to speak with an agent for other issues.

4. Check Your Last Receipt

Reviewing your most recent store or ATM receipt is a simple way to confirm your remaining funds. After you make a purchase or cash withdrawal, look for the “SNAP Balance” and/or “Cash Balance” printed at the bottom of the receipt. This line item will show your updated total.

5. Visit an ATM

Using an ATM provides a way to perform an EBT balance check in New York for your cash account. This method shows your EBT Cash benefits only and will not display your SNAP balance.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option to see your EBT Cash total on the screen.

To avoid fees, use a designated surcharge-free machine, which you can find using an Allpoint Locator. Since ATMs do not show SNAP funds, you can check your food benefit balance by looking at your last grocery receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With the rise of sophisticated phishing and spam attacks, it is important to recognize the various forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use card-skimming devices on payment terminals to copy your card and PIN. Phishing scams use fake texts and calls to trick you into sharing details. Scammers also create counterfeit apps to check New York EBT balance and post social media offers to “buy” benefits, all to steal your credentials.

What to Do If Your Benefits Are Stolen

A regular EBT balance check in New York can help you spot fraud early. Stolen SNAP benefits can be replaced for thefts occurring between October 1, 2022, and December 20, 2024, with certain limits. If you discover fraud, you must:

Immediately freeze or cancel your card and request a new one.
Submit a replacement application within 30 days of the discovery on the myBenefits portal.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.

Card Won’t Swipe, Insert, or Tap

Daily use can take a toll on your card. Scratches, bending, or even exposure to magnets can damage the magnetic stripe or chip, making it unreadable at payment terminals.

First, try another lane or store to confirm the problem is the card, not the reader.
If the card is damaged, request a replacement by calling the EBT Customer Service line at 1-888-328-6399 or through the official EBT website.
New York City residents can get a same-day replacement card at a designated Over-the-Counter office.

Invalid PIN or PIN Tries Exceeded

Entering the wrong PIN three times will lock your card for 24 hours as a security measure. New cards also need to be activated with a PIN before they can be used. For Pandemic-EBT cards, a frequent error is using a Social Security Number instead of the child’s date of birth for activation.

To activate a card or reset your PIN, call 1-888-328-6399. You will need your card number and the required date of birth digits to create a new four-digit PIN.
If your card remains locked after a reset, wait 24 hours before trying again or call customer service to speak with a representative for a manual reset.

Benefits Not Showing or a Balance of $0

If your funds haven't appeared, it could be due to a holiday weekend delaying the deposit schedule, which is tied to your case number. Another common reason is a delay in processing your recertification paperwork. It's also possible that benefits were used faster than anticipated, so it's a good idea to regularly check EBT balance in New York.

First, confirm your current balance. You can download the Benny app to see your real-time SNAP and EBT Cash balance, or use the automated phone line.
If a deposit is missing, contact your local Department of Social Services to see if a recertification report is overdue. Missing paperwork can be submitted online through the myBenefits portal.
When a bank holiday causes a delay, funds typically post on the next business day without any action needed from you.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's also a straightforward tool to check New York EBT balance in real time. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Whether you receive one or both, regularly tracking your funds is a smart way to manage your budget and avoid shortages.

This guide explains how to check New York EBT balance in several ways, from using a mobile app to calling the EBT Customer Service line.

How to Check Your EBT Balance in New York

You can check your EBT balance in several ways, including through online portals, a mobile app, or by calling the customer service hotline. You can also find your balance on your last store receipt or at an ATM for EBT Cash funds. Each method provides a quick way to access your account information and manage your benefits.

1. Use an Online Portal

Accessing your account through an official website is a convenient way to check New York EBT balance and see your transaction history. You can view your SNAP or EBT Cash information on the state's official EBT website, which uses the ebtEDGE portal, or on the myBenefits site.

Go to ebtEDGE.com, choose Cardholder Login, and enter your 16-digit EBT card number and PIN. First-time users can create an account by choosing “Register.”
Alternatively, on myBenefits, sign in with your NY.gov credentials, choose the “EBT Balance” tile, and press “Check Your Balance.”

2. Download the Benny App

Using a mobile app on your smartphone allows for automatic balance updates after a one-time setup. The Benny app shows your real-time SNAP and EBT Cash balances.

Download the app from the App Store or Google Play.
Sign up with your phone number or email and enter your ZIP code.
Link your card by entering your 16-digit EBT number, date of birth, and ZIP code. Your balances will then appear on the home screen.

Benny also offers cashback on eligible EBT purchases at many retailers, including Walmart, Costco, and Trader Joe’s.

3. Call Customer Service

Calling the automated phone line is another straightforward option to check EBT balance in New York. The EBT Customer Service line is available 24/7 at 1-888-328-6399. Support is available in Spanish, Chinese, Russian, and Haitian Creole, with more options listed on the state's language assistance page.

Dial the number and choose your preferred language.
Follow the menu prompts for “EBT Account Information.”
Enter your 16-digit card number and PIN to hear your current balances. You can also remain on the line to speak with an agent for other issues.

4. Check Your Last Receipt

Reviewing your most recent store or ATM receipt is a simple way to confirm your remaining funds. After you make a purchase or cash withdrawal, look for the “SNAP Balance” and/or “Cash Balance” printed at the bottom of the receipt. This line item will show your updated total.

5. Visit an ATM

Using an ATM provides a way to perform an EBT balance check in New York for your cash account. This method shows your EBT Cash benefits only and will not display your SNAP balance.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option to see your EBT Cash total on the screen.

To avoid fees, use a designated surcharge-free machine, which you can find using an Allpoint Locator. Since ATMs do not show SNAP funds, you can check your food benefit balance by looking at your last grocery receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With the rise of sophisticated phishing and spam attacks, it is important to recognize the various forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use card-skimming devices on payment terminals to copy your card and PIN. Phishing scams use fake texts and calls to trick you into sharing details. Scammers also create counterfeit apps to check New York EBT balance and post social media offers to “buy” benefits, all to steal your credentials.

What to Do If Your Benefits Are Stolen

A regular EBT balance check in New York can help you spot fraud early. Stolen SNAP benefits can be replaced for thefts occurring between October 1, 2022, and December 20, 2024, with certain limits. If you discover fraud, you must:

Immediately freeze or cancel your card and request a new one.
Submit a replacement application within 30 days of the discovery on the myBenefits portal.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.

Card Won’t Swipe, Insert, or Tap

Daily use can take a toll on your card. Scratches, bending, or even exposure to magnets can damage the magnetic stripe or chip, making it unreadable at payment terminals.

First, try another lane or store to confirm the problem is the card, not the reader.
If the card is damaged, request a replacement by calling the EBT Customer Service line at 1-888-328-6399 or through the official EBT website.
New York City residents can get a same-day replacement card at a designated Over-the-Counter office.

Invalid PIN or PIN Tries Exceeded

Entering the wrong PIN three times will lock your card for 24 hours as a security measure. New cards also need to be activated with a PIN before they can be used. For Pandemic-EBT cards, a frequent error is using a Social Security Number instead of the child’s date of birth for activation.

To activate a card or reset your PIN, call 1-888-328-6399. You will need your card number and the required date of birth digits to create a new four-digit PIN.
If your card remains locked after a reset, wait 24 hours before trying again or call customer service to speak with a representative for a manual reset.

Benefits Not Showing or a Balance of $0

If your funds haven't appeared, it could be due to a holiday weekend delaying the deposit schedule, which is tied to your case number. Another common reason is a delay in processing your recertification paperwork. It's also possible that benefits were used faster than anticipated, so it's a good idea to regularly check EBT balance in New York.

First, confirm your current balance. You can download the Benny app to see your real-time SNAP and EBT Cash balance, or use the automated phone line.
If a deposit is missing, contact your local Department of Social Services to see if a recertification report is overdue. Missing paperwork can be submitted online through the myBenefits portal.
When a bank holiday causes a delay, funds typically post on the next business day without any action needed from you.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's also a straightforward tool to check New York EBT balance in real time. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Whether you receive one or both, regularly tracking your funds is a smart way to manage your budget and avoid shortages.

This guide explains how to check New York EBT balance in several ways, from using a mobile app to calling the EBT Customer Service line.

How to Check Your EBT Balance in New York

You can check your EBT balance in several ways, including through online portals, a mobile app, or by calling the customer service hotline. You can also find your balance on your last store receipt or at an ATM for EBT Cash funds. Each method provides a quick way to access your account information and manage your benefits.

1. Use an Online Portal

Accessing your account through an official website is a convenient way to check New York EBT balance and see your transaction history. You can view your SNAP or EBT Cash information on the state's official EBT website, which uses the ebtEDGE portal, or on the myBenefits site.

Go to ebtEDGE.com, choose Cardholder Login, and enter your 16-digit EBT card number and PIN. First-time users can create an account by choosing “Register.”
Alternatively, on myBenefits, sign in with your NY.gov credentials, choose the “EBT Balance” tile, and press “Check Your Balance.”

2. Download the Benny App

Using a mobile app on your smartphone allows for automatic balance updates after a one-time setup. The Benny app shows your real-time SNAP and EBT Cash balances.

Download the app from the App Store or Google Play.
Sign up with your phone number or email and enter your ZIP code.
Link your card by entering your 16-digit EBT number, date of birth, and ZIP code. Your balances will then appear on the home screen.

Benny also offers cashback on eligible EBT purchases at many retailers, including Walmart, Costco, and Trader Joe’s.

3. Call Customer Service

Calling the automated phone line is another straightforward option to check EBT balance in New York. The EBT Customer Service line is available 24/7 at 1-888-328-6399. Support is available in Spanish, Chinese, Russian, and Haitian Creole, with more options listed on the state's language assistance page.

Dial the number and choose your preferred language.
Follow the menu prompts for “EBT Account Information.”
Enter your 16-digit card number and PIN to hear your current balances. You can also remain on the line to speak with an agent for other issues.

4. Check Your Last Receipt

Reviewing your most recent store or ATM receipt is a simple way to confirm your remaining funds. After you make a purchase or cash withdrawal, look for the “SNAP Balance” and/or “Cash Balance” printed at the bottom of the receipt. This line item will show your updated total.

5. Visit an ATM

Using an ATM provides a way to perform an EBT balance check in New York for your cash account. This method shows your EBT Cash benefits only and will not display your SNAP balance.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option to see your EBT Cash total on the screen.

To avoid fees, use a designated surcharge-free machine, which you can find using an Allpoint Locator. Since ATMs do not show SNAP funds, you can check your food benefit balance by looking at your last grocery receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With the rise of sophisticated phishing and spam attacks, it is important to recognize the various forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use card-skimming devices on payment terminals to copy your card and PIN. Phishing scams use fake texts and calls to trick you into sharing details. Scammers also create counterfeit apps to check New York EBT balance and post social media offers to “buy” benefits, all to steal your credentials.

What to Do If Your Benefits Are Stolen

A regular EBT balance check in New York can help you spot fraud early. Stolen SNAP benefits can be replaced for thefts occurring between October 1, 2022, and December 20, 2024, with certain limits. If you discover fraud, you must:

Immediately freeze or cancel your card and request a new one.
Submit a replacement application within 30 days of the discovery on the myBenefits portal.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.

Card Won’t Swipe, Insert, or Tap

Daily use can take a toll on your card. Scratches, bending, or even exposure to magnets can damage the magnetic stripe or chip, making it unreadable at payment terminals.

First, try another lane or store to confirm the problem is the card, not the reader.
If the card is damaged, request a replacement by calling the EBT Customer Service line at 1-888-328-6399 or through the official EBT website.
New York City residents can get a same-day replacement card at a designated Over-the-Counter office.

Invalid PIN or PIN Tries Exceeded

Entering the wrong PIN three times will lock your card for 24 hours as a security measure. New cards also need to be activated with a PIN before they can be used. For Pandemic-EBT cards, a frequent error is using a Social Security Number instead of the child’s date of birth for activation.

To activate a card or reset your PIN, call 1-888-328-6399. You will need your card number and the required date of birth digits to create a new four-digit PIN.
If your card remains locked after a reset, wait 24 hours before trying again or call customer service to speak with a representative for a manual reset.

Benefits Not Showing or a Balance of $0

If your funds haven't appeared, it could be due to a holiday weekend delaying the deposit schedule, which is tied to your case number. Another common reason is a delay in processing your recertification paperwork. It's also possible that benefits were used faster than anticipated, so it's a good idea to regularly check EBT balance in New York.

First, confirm your current balance. You can download the Benny app to see your real-time SNAP and EBT Cash balance, or use the automated phone line.
If a deposit is missing, contact your local Department of Social Services to see if a recertification report is overdue. Missing paperwork can be submitted online through the myBenefits portal.
When a bank holiday causes a delay, funds typically post on the next business day without any action needed from you.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's also a straightforward tool to check New York EBT balance in real time. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash programs like Temporary Assistance for Needy Families (TANF). Whether you receive one or both, regularly tracking your funds is a smart way to manage your budget and avoid shortages.

This guide explains how to check New York EBT balance in several ways, from using a mobile app to calling the EBT Customer Service line.

How to Check Your EBT Balance in New York

You can check your EBT balance in several ways, including through online portals, a mobile app, or by calling the customer service hotline. You can also find your balance on your last store receipt or at an ATM for EBT Cash funds. Each method provides a quick way to access your account information and manage your benefits.

1. Use an Online Portal

Accessing your account through an official website is a convenient way to check New York EBT balance and see your transaction history. You can view your SNAP or EBT Cash information on the state's official EBT website, which uses the ebtEDGE portal, or on the myBenefits site.

Go to ebtEDGE.com, choose Cardholder Login, and enter your 16-digit EBT card number and PIN. First-time users can create an account by choosing “Register.”
Alternatively, on myBenefits, sign in with your NY.gov credentials, choose the “EBT Balance” tile, and press “Check Your Balance.”

2. Download the Benny App

Using a mobile app on your smartphone allows for automatic balance updates after a one-time setup. The Benny app shows your real-time SNAP and EBT Cash balances.

Download the app from the App Store or Google Play.
Sign up with your phone number or email and enter your ZIP code.
Link your card by entering your 16-digit EBT number, date of birth, and ZIP code. Your balances will then appear on the home screen.

Benny also offers cashback on eligible EBT purchases at many retailers, including Walmart, Costco, and Trader Joe’s.

3. Call Customer Service

Calling the automated phone line is another straightforward option to check EBT balance in New York. The EBT Customer Service line is available 24/7 at 1-888-328-6399. Support is available in Spanish, Chinese, Russian, and Haitian Creole, with more options listed on the state's language assistance page.

Dial the number and choose your preferred language.
Follow the menu prompts for “EBT Account Information.”
Enter your 16-digit card number and PIN to hear your current balances. You can also remain on the line to speak with an agent for other issues.

4. Check Your Last Receipt

Reviewing your most recent store or ATM receipt is a simple way to confirm your remaining funds. After you make a purchase or cash withdrawal, look for the “SNAP Balance” and/or “Cash Balance” printed at the bottom of the receipt. This line item will show your updated total.

5. Visit an ATM

Using an ATM provides a way to perform an EBT balance check in New York for your cash account. This method shows your EBT Cash benefits only and will not display your SNAP balance.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option to see your EBT Cash total on the screen.

To avoid fees, use a designated surcharge-free machine, which you can find using an Allpoint Locator. Since ATMs do not show SNAP funds, you can check your food benefit balance by looking at your last grocery receipt or by using the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With the rise of sophisticated phishing and spam attacks, it is important to recognize the various forms these scams can take. Knowing how thieves operate is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use card-skimming devices on payment terminals to copy your card and PIN. Phishing scams use fake texts and calls to trick you into sharing details. Scammers also create counterfeit apps to check New York EBT balance and post social media offers to “buy” benefits, all to steal your credentials.

What to Do If Your Benefits Are Stolen

A regular EBT balance check in New York can help you spot fraud early. Stolen SNAP benefits can be replaced for thefts occurring between October 1, 2022, and December 20, 2024, with certain limits. If you discover fraud, you must:

Immediately freeze or cancel your card and request a new one.
Submit a replacement application within 30 days of the discovery on the myBenefits portal.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt access to your benefits. Here are three common problems EBT cardholders face and the steps you can take to resolve them quickly.

Card Won’t Swipe, Insert, or Tap

Daily use can take a toll on your card. Scratches, bending, or even exposure to magnets can damage the magnetic stripe or chip, making it unreadable at payment terminals.

First, try another lane or store to confirm the problem is the card, not the reader.
If the card is damaged, request a replacement by calling the EBT Customer Service line at 1-888-328-6399 or through the official EBT website.
New York City residents can get a same-day replacement card at a designated Over-the-Counter office.

Invalid PIN or PIN Tries Exceeded

Entering the wrong PIN three times will lock your card for 24 hours as a security measure. New cards also need to be activated with a PIN before they can be used. For Pandemic-EBT cards, a frequent error is using a Social Security Number instead of the child’s date of birth for activation.

To activate a card or reset your PIN, call 1-888-328-6399. You will need your card number and the required date of birth digits to create a new four-digit PIN.
If your card remains locked after a reset, wait 24 hours before trying again or call customer service to speak with a representative for a manual reset.

Benefits Not Showing or a Balance of $0

If your funds haven't appeared, it could be due to a holiday weekend delaying the deposit schedule, which is tied to your case number. Another common reason is a delay in processing your recertification paperwork. It's also possible that benefits were used faster than anticipated, so it's a good idea to regularly check EBT balance in New York.

First, confirm your current balance. You can download the Benny app to see your real-time SNAP and EBT Cash balance, or use the automated phone line.
If a deposit is missing, contact your local Department of Social Services to see if a recertification report is overdue. Missing paperwork can be submitted online through the myBenefits portal.
When a bank holiday causes a delay, funds typically post on the next business day without any action needed from you.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. It's also a straightforward tool to check New York EBT balance in real time. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.