5 Ways to Check Your Kentucky EBT Balance

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Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Kentucky helps you manage your budget and avoid shortages at the checkout.

This guide outlines the different ways to check your balance, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Kentucky

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, calling the 24/7 automated phone line, looking at your last store receipt, or using an ATM for your EBT Cash balance. Each method gives you real-time access to your funds to help you manage your benefits effectively.

1. Online Through The EbtEDGE Portal

Viewing your SNAP and EBT Cash balances is possible anytime through the state's ebtEDGE website. The portal also lets you review recent transactions and deposits.

Navigate to the official SNAP page and find the “EBT/Food Benefit Links” section to click “Check Your EBT Account.”
You will be directed to the ebtEDGE site, where you should choose “Cardholder Login.”
Enter your 16-digit EBT card number and press Login. You will then be prompted to enter your PIN.
Your account dashboard will display your separate SNAP and EBT Cash balances.

2. The Benny Mobile App

Using the free Benny app is another way to perform an EBT balance check in Kentucky. Once your card is linked, the app shows your real-time SNAP and EBT Cash balances on the home screen.

Download the app from the App Store or Google Play and open it.
Tap “Get Started” and create a login with your phone number or email.
Enter your zip code and link your EBT card by providing the 16-digit card number and the last four digits of your SSN.

The app also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. 24-Hour Automated Customer Service Line

Calling the toll-free customer service line at 1-888-979-9949 lets you hear both your SNAP and EBT Cash balances. The service is available 24/7 and provides upfront options for English, Spanish, Arabic, and Chinese, with more languages available through live interpretation.

Dial the number and choose your preferred language.
Enter your 16-digit card number, followed by your 4-digit PIN when prompted.
An automated voice will read your SNAP balance and then your EBT Cash balance.

4. Printed Store Or ATM Receipts

Checking your most recent grocery or ATM receipt is a simple way to confirm your remaining funds. Every point-of-sale and EBT-enabled ATM in the state prints your balance after each transaction.

Keep the receipt from your most recent purchase or ATM withdrawal.
Look at the bottom of the receipt for a line item like “EBT SNAP Bal” or “Cash Bal” to see your current amounts.

5. Surcharge-Free ATM Balance Inquiry (EBT Cash Only)

You can check Kentucky EBT balance for your EBT Cash account at any ATM with a Quest® or MoneyPass® logo. You can find these surcharge-free locations using an online ATM locator.

Before inserting your card, confirm the machine displays the Quest or MoneyPass logo.
Insert your EBT card, choose the “Checking” or “EBT” option, and then select “Balance Inquiry.”
The screen will display your EBT Cash balance, which will also be printed on the receipt.

This inquiry only shows your EBT Cash funds. To view your SNAP balance, you can check your last grocery receipt or use the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms this fraud can take. Knowing the tactics thieves use is the first step toward protecting your benefits and taking swift action if you are targeted.

How EBT Benefits Are Stolen

Benefit theft often happens through skimming or phishing. Criminals attach devices to card readers to clone your card's data and use hidden cameras to steal your PIN. They also send fake texts or create look-alike websites, which might appear when you try to check Kentucky EBT balance, to trick you into revealing your card information.

What To Do If Your Benefits Are Stolen

A federal program that replaced stolen SNAP benefits ended on September 30, 2024, and thefts after this date are not eligible for replacement. For thefts within the covered period, you must act quickly by following the official fraud reporting process:

Call 888-979-9949 to cancel your card.
Report the fraud to DCBS at 855-306-8959.
Sign a required affidavit.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other common EBT card problems. Here’s a look at a few frequent issues and the simple steps you can take to resolve them.

Card Will Not Swipe, Insert, or Tap at Checkout

A worn magnetic stripe or a cracked chip is often the problem. Since cards in Kentucky can circulate for several years, daily friction, moisture, or heat can gradually cause damage.

Ask the cashier to key-enter the card number or try another checkout lane.
If the card still fails, call EBT Customer Service at 1-888-979-9949 to order a replacement. The first one in a calendar year is typically free.

Forgotten, Blocked, or Automatically Reset PIN

Your PIN will lock after four incorrect attempts. It can also be reset during a security sweep by the Department for Community Based Services (DCBS) or if your data has been compromised.

Call 1-888-979-9949 and choose the PIN option to reset it after confirming your identity.
You can also change your PIN through the ConnectEBT web portal or at a DCBS office kiosk. Wait at least 30 minutes before shopping to allow the system to update.

Cannot Get an Up-to-Date Balance

Busy phone lines or temporary site outages can make it difficult to check Kentucky EBT balance. Some users also report delayed posting of purchases, which can affect the available amount shown.

If you need to check EBT balance in Kentucky, you can download the free Benny mobile app. It shows your real-time SNAP and EBT Cash balance after a simple setup using your phone number or email.

Check your last grocery receipt, as the remaining balance is usually printed at the bottom.
Call the automated phone line at 1-888-979-9949, which is available 24/7.
An EBT balance check in Kentucky can also be done at any surcharge-free ATM that shows the QUEST or MoneyPass logos. You can find one using an ATM locator.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This makes your routine EBT balance check in Kentucky a bit more rewarding.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Kentucky helps you manage your budget and avoid shortages at the checkout.

This guide outlines the different ways to check your balance, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Kentucky

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, calling the 24/7 automated phone line, looking at your last store receipt, or using an ATM for your EBT Cash balance. Each method gives you real-time access to your funds to help you manage your benefits effectively.

1. Online Through The EbtEDGE Portal

Viewing your SNAP and EBT Cash balances is possible anytime through the state's ebtEDGE website. The portal also lets you review recent transactions and deposits.

Navigate to the official SNAP page and find the “EBT/Food Benefit Links” section to click “Check Your EBT Account.”
You will be directed to the ebtEDGE site, where you should choose “Cardholder Login.”
Enter your 16-digit EBT card number and press Login. You will then be prompted to enter your PIN.
Your account dashboard will display your separate SNAP and EBT Cash balances.

2. The Benny Mobile App

Using the free Benny app is another way to perform an EBT balance check in Kentucky. Once your card is linked, the app shows your real-time SNAP and EBT Cash balances on the home screen.

Download the app from the App Store or Google Play and open it.
Tap “Get Started” and create a login with your phone number or email.
Enter your zip code and link your EBT card by providing the 16-digit card number and the last four digits of your SSN.

The app also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. 24-Hour Automated Customer Service Line

Calling the toll-free customer service line at 1-888-979-9949 lets you hear both your SNAP and EBT Cash balances. The service is available 24/7 and provides upfront options for English, Spanish, Arabic, and Chinese, with more languages available through live interpretation.

Dial the number and choose your preferred language.
Enter your 16-digit card number, followed by your 4-digit PIN when prompted.
An automated voice will read your SNAP balance and then your EBT Cash balance.

4. Printed Store Or ATM Receipts

Checking your most recent grocery or ATM receipt is a simple way to confirm your remaining funds. Every point-of-sale and EBT-enabled ATM in the state prints your balance after each transaction.

Keep the receipt from your most recent purchase or ATM withdrawal.
Look at the bottom of the receipt for a line item like “EBT SNAP Bal” or “Cash Bal” to see your current amounts.

5. Surcharge-Free ATM Balance Inquiry (EBT Cash Only)

You can check Kentucky EBT balance for your EBT Cash account at any ATM with a Quest® or MoneyPass® logo. You can find these surcharge-free locations using an online ATM locator.

Before inserting your card, confirm the machine displays the Quest or MoneyPass logo.
Insert your EBT card, choose the “Checking” or “EBT” option, and then select “Balance Inquiry.”
The screen will display your EBT Cash balance, which will also be printed on the receipt.

This inquiry only shows your EBT Cash funds. To view your SNAP balance, you can check your last grocery receipt or use the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms this fraud can take. Knowing the tactics thieves use is the first step toward protecting your benefits and taking swift action if you are targeted.

How EBT Benefits Are Stolen

Benefit theft often happens through skimming or phishing. Criminals attach devices to card readers to clone your card's data and use hidden cameras to steal your PIN. They also send fake texts or create look-alike websites, which might appear when you try to check Kentucky EBT balance, to trick you into revealing your card information.

What To Do If Your Benefits Are Stolen

A federal program that replaced stolen SNAP benefits ended on September 30, 2024, and thefts after this date are not eligible for replacement. For thefts within the covered period, you must act quickly by following the official fraud reporting process:

Call 888-979-9949 to cancel your card.
Report the fraud to DCBS at 855-306-8959.
Sign a required affidavit.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other common EBT card problems. Here’s a look at a few frequent issues and the simple steps you can take to resolve them.

Card Will Not Swipe, Insert, or Tap at Checkout

A worn magnetic stripe or a cracked chip is often the problem. Since cards in Kentucky can circulate for several years, daily friction, moisture, or heat can gradually cause damage.

Ask the cashier to key-enter the card number or try another checkout lane.
If the card still fails, call EBT Customer Service at 1-888-979-9949 to order a replacement. The first one in a calendar year is typically free.

Forgotten, Blocked, or Automatically Reset PIN

Your PIN will lock after four incorrect attempts. It can also be reset during a security sweep by the Department for Community Based Services (DCBS) or if your data has been compromised.

Call 1-888-979-9949 and choose the PIN option to reset it after confirming your identity.
You can also change your PIN through the ConnectEBT web portal or at a DCBS office kiosk. Wait at least 30 minutes before shopping to allow the system to update.

Cannot Get an Up-to-Date Balance

Busy phone lines or temporary site outages can make it difficult to check Kentucky EBT balance. Some users also report delayed posting of purchases, which can affect the available amount shown.

If you need to check EBT balance in Kentucky, you can download the free Benny mobile app. It shows your real-time SNAP and EBT Cash balance after a simple setup using your phone number or email.

Check your last grocery receipt, as the remaining balance is usually printed at the bottom.
Call the automated phone line at 1-888-979-9949, which is available 24/7.
An EBT balance check in Kentucky can also be done at any surcharge-free ATM that shows the QUEST or MoneyPass logos. You can find one using an ATM locator.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This makes your routine EBT balance check in Kentucky a bit more rewarding.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Kentucky helps you manage your budget and avoid shortages at the checkout.

This guide outlines the different ways to check your balance, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Kentucky

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, calling the 24/7 automated phone line, looking at your last store receipt, or using an ATM for your EBT Cash balance. Each method gives you real-time access to your funds to help you manage your benefits effectively.

1. Online Through The EbtEDGE Portal

Viewing your SNAP and EBT Cash balances is possible anytime through the state's ebtEDGE website. The portal also lets you review recent transactions and deposits.

Navigate to the official SNAP page and find the “EBT/Food Benefit Links” section to click “Check Your EBT Account.”
You will be directed to the ebtEDGE site, where you should choose “Cardholder Login.”
Enter your 16-digit EBT card number and press Login. You will then be prompted to enter your PIN.
Your account dashboard will display your separate SNAP and EBT Cash balances.

2. The Benny Mobile App

Using the free Benny app is another way to perform an EBT balance check in Kentucky. Once your card is linked, the app shows your real-time SNAP and EBT Cash balances on the home screen.

Download the app from the App Store or Google Play and open it.
Tap “Get Started” and create a login with your phone number or email.
Enter your zip code and link your EBT card by providing the 16-digit card number and the last four digits of your SSN.

The app also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. 24-Hour Automated Customer Service Line

Calling the toll-free customer service line at 1-888-979-9949 lets you hear both your SNAP and EBT Cash balances. The service is available 24/7 and provides upfront options for English, Spanish, Arabic, and Chinese, with more languages available through live interpretation.

Dial the number and choose your preferred language.
Enter your 16-digit card number, followed by your 4-digit PIN when prompted.
An automated voice will read your SNAP balance and then your EBT Cash balance.

4. Printed Store Or ATM Receipts

Checking your most recent grocery or ATM receipt is a simple way to confirm your remaining funds. Every point-of-sale and EBT-enabled ATM in the state prints your balance after each transaction.

Keep the receipt from your most recent purchase or ATM withdrawal.
Look at the bottom of the receipt for a line item like “EBT SNAP Bal” or “Cash Bal” to see your current amounts.

5. Surcharge-Free ATM Balance Inquiry (EBT Cash Only)

You can check Kentucky EBT balance for your EBT Cash account at any ATM with a Quest® or MoneyPass® logo. You can find these surcharge-free locations using an online ATM locator.

Before inserting your card, confirm the machine displays the Quest or MoneyPass logo.
Insert your EBT card, choose the “Checking” or “EBT” option, and then select “Balance Inquiry.”
The screen will display your EBT Cash balance, which will also be printed on the receipt.

This inquiry only shows your EBT Cash funds. To view your SNAP balance, you can check your last grocery receipt or use the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms this fraud can take. Knowing the tactics thieves use is the first step toward protecting your benefits and taking swift action if you are targeted.

How EBT Benefits Are Stolen

Benefit theft often happens through skimming or phishing. Criminals attach devices to card readers to clone your card's data and use hidden cameras to steal your PIN. They also send fake texts or create look-alike websites, which might appear when you try to check Kentucky EBT balance, to trick you into revealing your card information.

What To Do If Your Benefits Are Stolen

A federal program that replaced stolen SNAP benefits ended on September 30, 2024, and thefts after this date are not eligible for replacement. For thefts within the covered period, you must act quickly by following the official fraud reporting process:

Call 888-979-9949 to cancel your card.
Report the fraud to DCBS at 855-306-8959.
Sign a required affidavit.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other common EBT card problems. Here’s a look at a few frequent issues and the simple steps you can take to resolve them.

Card Will Not Swipe, Insert, or Tap at Checkout

A worn magnetic stripe or a cracked chip is often the problem. Since cards in Kentucky can circulate for several years, daily friction, moisture, or heat can gradually cause damage.

Ask the cashier to key-enter the card number or try another checkout lane.
If the card still fails, call EBT Customer Service at 1-888-979-9949 to order a replacement. The first one in a calendar year is typically free.

Forgotten, Blocked, or Automatically Reset PIN

Your PIN will lock after four incorrect attempts. It can also be reset during a security sweep by the Department for Community Based Services (DCBS) or if your data has been compromised.

Call 1-888-979-9949 and choose the PIN option to reset it after confirming your identity.
You can also change your PIN through the ConnectEBT web portal or at a DCBS office kiosk. Wait at least 30 minutes before shopping to allow the system to update.

Cannot Get an Up-to-Date Balance

Busy phone lines or temporary site outages can make it difficult to check Kentucky EBT balance. Some users also report delayed posting of purchases, which can affect the available amount shown.

If you need to check EBT balance in Kentucky, you can download the free Benny mobile app. It shows your real-time SNAP and EBT Cash balance after a simple setup using your phone number or email.

Check your last grocery receipt, as the remaining balance is usually printed at the bottom.
Call the automated phone line at 1-888-979-9949, which is available 24/7.
An EBT balance check in Kentucky can also be done at any surcharge-free ATM that shows the QUEST or MoneyPass logos. You can find one using an ATM locator.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This makes your routine EBT balance check in Kentucky a bit more rewarding.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Kentucky helps you manage your budget and avoid shortages at the checkout.

This guide outlines the different ways to check your balance, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Kentucky

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, calling the 24/7 automated phone line, looking at your last store receipt, or using an ATM for your EBT Cash balance. Each method gives you real-time access to your funds to help you manage your benefits effectively.

1. Online Through The EbtEDGE Portal

Viewing your SNAP and EBT Cash balances is possible anytime through the state's ebtEDGE website. The portal also lets you review recent transactions and deposits.

Navigate to the official SNAP page and find the “EBT/Food Benefit Links” section to click “Check Your EBT Account.”
You will be directed to the ebtEDGE site, where you should choose “Cardholder Login.”
Enter your 16-digit EBT card number and press Login. You will then be prompted to enter your PIN.
Your account dashboard will display your separate SNAP and EBT Cash balances.

2. The Benny Mobile App

Using the free Benny app is another way to perform an EBT balance check in Kentucky. Once your card is linked, the app shows your real-time SNAP and EBT Cash balances on the home screen.

Download the app from the App Store or Google Play and open it.
Tap “Get Started” and create a login with your phone number or email.
Enter your zip code and link your EBT card by providing the 16-digit card number and the last four digits of your SSN.

The app also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. 24-Hour Automated Customer Service Line

Calling the toll-free customer service line at 1-888-979-9949 lets you hear both your SNAP and EBT Cash balances. The service is available 24/7 and provides upfront options for English, Spanish, Arabic, and Chinese, with more languages available through live interpretation.

Dial the number and choose your preferred language.
Enter your 16-digit card number, followed by your 4-digit PIN when prompted.
An automated voice will read your SNAP balance and then your EBT Cash balance.

4. Printed Store Or ATM Receipts

Checking your most recent grocery or ATM receipt is a simple way to confirm your remaining funds. Every point-of-sale and EBT-enabled ATM in the state prints your balance after each transaction.

Keep the receipt from your most recent purchase or ATM withdrawal.
Look at the bottom of the receipt for a line item like “EBT SNAP Bal” or “Cash Bal” to see your current amounts.

5. Surcharge-Free ATM Balance Inquiry (EBT Cash Only)

You can check Kentucky EBT balance for your EBT Cash account at any ATM with a Quest® or MoneyPass® logo. You can find these surcharge-free locations using an online ATM locator.

Before inserting your card, confirm the machine displays the Quest or MoneyPass logo.
Insert your EBT card, choose the “Checking” or “EBT” option, and then select “Balance Inquiry.”
The screen will display your EBT Cash balance, which will also be printed on the receipt.

This inquiry only shows your EBT Cash funds. To view your SNAP balance, you can check your last grocery receipt or use the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms this fraud can take. Knowing the tactics thieves use is the first step toward protecting your benefits and taking swift action if you are targeted.

How EBT Benefits Are Stolen

Benefit theft often happens through skimming or phishing. Criminals attach devices to card readers to clone your card's data and use hidden cameras to steal your PIN. They also send fake texts or create look-alike websites, which might appear when you try to check Kentucky EBT balance, to trick you into revealing your card information.

What To Do If Your Benefits Are Stolen

A federal program that replaced stolen SNAP benefits ended on September 30, 2024, and thefts after this date are not eligible for replacement. For thefts within the covered period, you must act quickly by following the official fraud reporting process:

Call 888-979-9949 to cancel your card.
Report the fraud to DCBS at 855-306-8959.
Sign a required affidavit.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other common EBT card problems. Here’s a look at a few frequent issues and the simple steps you can take to resolve them.

Card Will Not Swipe, Insert, or Tap at Checkout

A worn magnetic stripe or a cracked chip is often the problem. Since cards in Kentucky can circulate for several years, daily friction, moisture, or heat can gradually cause damage.

Ask the cashier to key-enter the card number or try another checkout lane.
If the card still fails, call EBT Customer Service at 1-888-979-9949 to order a replacement. The first one in a calendar year is typically free.

Forgotten, Blocked, or Automatically Reset PIN

Your PIN will lock after four incorrect attempts. It can also be reset during a security sweep by the Department for Community Based Services (DCBS) or if your data has been compromised.

Call 1-888-979-9949 and choose the PIN option to reset it after confirming your identity.
You can also change your PIN through the ConnectEBT web portal or at a DCBS office kiosk. Wait at least 30 minutes before shopping to allow the system to update.

Cannot Get an Up-to-Date Balance

Busy phone lines or temporary site outages can make it difficult to check Kentucky EBT balance. Some users also report delayed posting of purchases, which can affect the available amount shown.

If you need to check EBT balance in Kentucky, you can download the free Benny mobile app. It shows your real-time SNAP and EBT Cash balance after a simple setup using your phone number or email.

Check your last grocery receipt, as the remaining balance is usually printed at the bottom.
Call the automated phone line at 1-888-979-9949, which is available 24/7.
An EBT balance check in Kentucky can also be done at any surcharge-free ATM that shows the QUEST or MoneyPass logos. You can find one using an ATM locator.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This makes your routine EBT balance check in Kentucky a bit more rewarding.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card provides access to benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash, like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Kentucky helps you manage your budget and avoid shortages at the checkout.

This guide outlines the different ways to check your balance, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Kentucky

You can check your EBT balance in several ways. These include logging into the official ebtEDGE online portal, using a mobile app, calling the 24/7 automated phone line, looking at your last store receipt, or using an ATM for your EBT Cash balance. Each method gives you real-time access to your funds to help you manage your benefits effectively.

1. Online Through The EbtEDGE Portal

Viewing your SNAP and EBT Cash balances is possible anytime through the state's ebtEDGE website. The portal also lets you review recent transactions and deposits.

Navigate to the official SNAP page and find the “EBT/Food Benefit Links” section to click “Check Your EBT Account.”
You will be directed to the ebtEDGE site, where you should choose “Cardholder Login.”
Enter your 16-digit EBT card number and press Login. You will then be prompted to enter your PIN.
Your account dashboard will display your separate SNAP and EBT Cash balances.

2. The Benny Mobile App

Using the free Benny app is another way to perform an EBT balance check in Kentucky. Once your card is linked, the app shows your real-time SNAP and EBT Cash balances on the home screen.

Download the app from the App Store or Google Play and open it.
Tap “Get Started” and create a login with your phone number or email.
Enter your zip code and link your EBT card by providing the 16-digit card number and the last four digits of your SSN.

The app also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. 24-Hour Automated Customer Service Line

Calling the toll-free customer service line at 1-888-979-9949 lets you hear both your SNAP and EBT Cash balances. The service is available 24/7 and provides upfront options for English, Spanish, Arabic, and Chinese, with more languages available through live interpretation.

Dial the number and choose your preferred language.
Enter your 16-digit card number, followed by your 4-digit PIN when prompted.
An automated voice will read your SNAP balance and then your EBT Cash balance.

4. Printed Store Or ATM Receipts

Checking your most recent grocery or ATM receipt is a simple way to confirm your remaining funds. Every point-of-sale and EBT-enabled ATM in the state prints your balance after each transaction.

Keep the receipt from your most recent purchase or ATM withdrawal.
Look at the bottom of the receipt for a line item like “EBT SNAP Bal” or “Cash Bal” to see your current amounts.

5. Surcharge-Free ATM Balance Inquiry (EBT Cash Only)

You can check Kentucky EBT balance for your EBT Cash account at any ATM with a Quest® or MoneyPass® logo. You can find these surcharge-free locations using an online ATM locator.

Before inserting your card, confirm the machine displays the Quest or MoneyPass logo.
Insert your EBT card, choose the “Checking” or “EBT” option, and then select “Balance Inquiry.”
The screen will display your EBT Cash balance, which will also be printed on the receipt.

This inquiry only shows your EBT Cash funds. To view your SNAP balance, you can check your last grocery receipt or use the Benny app.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

With phishing and spam attacks on the rise, it is important to recognize the different forms this fraud can take. Knowing the tactics thieves use is the first step toward protecting your benefits and taking swift action if you are targeted.

How EBT Benefits Are Stolen

Benefit theft often happens through skimming or phishing. Criminals attach devices to card readers to clone your card's data and use hidden cameras to steal your PIN. They also send fake texts or create look-alike websites, which might appear when you try to check Kentucky EBT balance, to trick you into revealing your card information.

What To Do If Your Benefits Are Stolen

A federal program that replaced stolen SNAP benefits ended on September 30, 2024, and thefts after this date are not eligible for replacement. For thefts within the covered period, you must act quickly by following the official fraud reporting process:

Call 888-979-9949 to cancel your card.
Report the fraud to DCBS at 855-306-8959.
Sign a required affidavit.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might encounter other common EBT card problems. Here’s a look at a few frequent issues and the simple steps you can take to resolve them.

Card Will Not Swipe, Insert, or Tap at Checkout

A worn magnetic stripe or a cracked chip is often the problem. Since cards in Kentucky can circulate for several years, daily friction, moisture, or heat can gradually cause damage.

Ask the cashier to key-enter the card number or try another checkout lane.
If the card still fails, call EBT Customer Service at 1-888-979-9949 to order a replacement. The first one in a calendar year is typically free.

Forgotten, Blocked, or Automatically Reset PIN

Your PIN will lock after four incorrect attempts. It can also be reset during a security sweep by the Department for Community Based Services (DCBS) or if your data has been compromised.

Call 1-888-979-9949 and choose the PIN option to reset it after confirming your identity.
You can also change your PIN through the ConnectEBT web portal or at a DCBS office kiosk. Wait at least 30 minutes before shopping to allow the system to update.

Cannot Get an Up-to-Date Balance

Busy phone lines or temporary site outages can make it difficult to check Kentucky EBT balance. Some users also report delayed posting of purchases, which can affect the available amount shown.

If you need to check EBT balance in Kentucky, you can download the free Benny mobile app. It shows your real-time SNAP and EBT Cash balance after a simple setup using your phone number or email.

Check your last grocery receipt, as the remaining balance is usually printed at the bottom.
Call the automated phone line at 1-888-979-9949, which is available 24/7.
An EBT balance check in Kentucky can also be done at any surcharge-free ATM that shows the QUEST or MoneyPass logos. You can find one using an ATM locator.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items. This makes your routine EBT balance check in Kentucky a bit more rewarding.

Download Benny to take control of your spending and get more out of your EBT benefits.