5 Ways to Check Your Alaska EBT Balance

SHARE

ON THIS PAGE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for managing your budget and avoiding a shortfall when you shop. This applies whether you receive SNAP, EBT Cash, or both.

Here’s a guide on the different ways to check your EBT funds in Alaska, from a mobile app to calling customer service.

How to Check Your EBT Balance in Alaska

You can check your Alaska Quest EBT card funds in several ways. These include using the state’s official ebtEDGE web portal, the Benny mobile app, or calling the 24-hour customer service line. You can also find your current amount at an ATM that accepts Quest cards or by looking at your most recent store or cashback receipt.

1. Check Online via ebtEDGE

Using the state's ebtEDGE web portal is a direct way to see your account information.

Go to the Alaska Quest Card page and find the ebtEDGE link under “Check your account information.”
Choose “Cardholder Login.” If it's your first time, you will need to register to create a user ID and password with your card number.
After signing in, your current amount for each benefit type will be on the landing screen, along with your last ten transactions.
For a full statement, go to Account Information → Transaction History and choose a date range to download.

2. Use the Benny Mobile App

Checking your funds is also possible through the Benny mobile app.

Download and install Benny from the App Store or Google Play, then open it.
Tap “Get Started,” enter your mobile number, and create an account.
When prompted, choose “Alaska Quest Card” and enter your 16-digit card number and the ZIP code associated with your account.
Your SNAP and EBT Cash amounts will appear on the home screen. You can tap on a program to see a full transaction history.

Benny also provides instant cash back on EBT purchases at many stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free Alaska Quest Card customer service line gives you access to your account information 24/7.

Call 888-997-8111 (TTY 800-770-8973).
An automated menu will prompt you to choose a language. Options include Spanish, Tagalog, Central Yup’ik, and Inupiaq. More language support information is available on the Department of Health’s Language Access page.
Enter your 16-digit card number, your four-digit PIN, and the last four digits of your SSN if requested.
The automated system will read your SNAP and EBT Cash amounts. You can press “0” to speak with a live agent.

4. Use an ATM

Visiting an ATM that displays the QUEST® or NYCE® logo allows you to check your EBT Cash funds.

Insert your Quest card, select “Balance Inquiry,” and enter your PIN. Your EBT Cash amount will appear on the screen and print on a receipt. Note that this method only shows your EBT Cash funds, not your SNAP benefits.

To check your SNAP funds, you can use the Benny app or call the customer service line.

To avoid fees, use a surcharge-free machine. You can find one using an Allpoint ATM locator.

5. Check Your Last Store Receipt

Looking at your most recent receipt is a simple way to see your remaining funds.

After any purchase or ATM withdrawal, your remaining SNAP or EBT Cash amount for each program is printed near the bottom of the receipt. This is a quick way to confirm your funds when you do not have phone or internet access.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Alaska, targeting EBT users with increasing sophistication. Recognizing the various forms this fraud can take is the first step toward protecting your benefits and responding effectively.

How EBT Benefits Are Stolen

Thieves steal benefits through card skimming, where devices on payment terminals capture your card data and PIN to create a clone. They also use phishing, sending fake texts or making calls to trick you into revealing your card details by claiming your account is frozen or has extra benefits.

What To Do If Your Benefits Are Stolen

Immediately report suspected theft by calling 1-888-997-8111. A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024, if a claim was filed within 30 days. That program has since ended, and benefits stolen after that period cannot be replaced. Cash benefits are not eligible for reimbursement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes interrupt access to your benefits. Here are three common problems with Alaska Quest Cards and the straightforward steps you can take to resolve them.

Card Declined At Checkout

A declined transaction can happen for simple reasons, like a worn magnetic stripe or a dirty chip on your Alaska Quest Card. Physical damage is a common culprit. It can also occur if a retailer is not set up for Electronic Benefits Transfer (EBT) food purchases.

Clean the chip with a soft, dry cloth and try again.
If the stripe is scratched, ask the cashier to manually enter your 16-digit card number.
If the card is unreadable, call Quest Customer Service at 888-997-8111 to request a free replacement. It should arrive in 3–5 business days.

Forgotten Or Locked PIN

For security, your card will lock after four incorrect PIN attempts. This can happen if you forget the number or if someone else, like a family member, tries to guess it.

Call Quest Customer Service and press “4” for PIN services. You will need your card number, date of birth, and Social Security Number to choose a new PIN.
Log in to the cardholder site, which you can find on the Alaska Quest page, and follow the prompts to change your PIN.
Visit a local Division of Public Assistance (DPA) office with a photo ID, where staff can help you reset your PIN on-site.

Benefits Not Appearing On Schedule

If your balance is zero on your expected issuance date, it often points to a paperwork issue. This is typically caused by a missing annual recertification or the six-month Interim Report, a form that confirms any household changes.

If you receive an Interim Report, return it within ten days by email, fax, or in person. Keep a time-stamped copy for your records.
Contact your local DPA eligibility worker to confirm all your documents, like income proofs, have been received and logged. Benefits are usually posted overnight once processed.
Check your balance daily using the free Benny mobile app, by calling Quest Customer Service, or by checking your latest grocery receipt.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for managing your budget and avoiding a shortfall when you shop. This applies whether you receive SNAP, EBT Cash, or both.

Here’s a guide on the different ways to check your EBT funds in Alaska, from a mobile app to calling customer service.

How to Check Your EBT Balance in Alaska

You can check your Alaska Quest EBT card funds in several ways. These include using the state’s official ebtEDGE web portal, the Benny mobile app, or calling the 24-hour customer service line. You can also find your current amount at an ATM that accepts Quest cards or by looking at your most recent store or cashback receipt.

1. Check Online via ebtEDGE

Using the state's ebtEDGE web portal is a direct way to see your account information.

Go to the Alaska Quest Card page and find the ebtEDGE link under “Check your account information.”
Choose “Cardholder Login.” If it's your first time, you will need to register to create a user ID and password with your card number.
After signing in, your current amount for each benefit type will be on the landing screen, along with your last ten transactions.
For a full statement, go to Account Information → Transaction History and choose a date range to download.

2. Use the Benny Mobile App

Checking your funds is also possible through the Benny mobile app.

Download and install Benny from the App Store or Google Play, then open it.
Tap “Get Started,” enter your mobile number, and create an account.
When prompted, choose “Alaska Quest Card” and enter your 16-digit card number and the ZIP code associated with your account.
Your SNAP and EBT Cash amounts will appear on the home screen. You can tap on a program to see a full transaction history.

Benny also provides instant cash back on EBT purchases at many stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free Alaska Quest Card customer service line gives you access to your account information 24/7.

Call 888-997-8111 (TTY 800-770-8973).
An automated menu will prompt you to choose a language. Options include Spanish, Tagalog, Central Yup’ik, and Inupiaq. More language support information is available on the Department of Health’s Language Access page.
Enter your 16-digit card number, your four-digit PIN, and the last four digits of your SSN if requested.
The automated system will read your SNAP and EBT Cash amounts. You can press “0” to speak with a live agent.

4. Use an ATM

Visiting an ATM that displays the QUEST® or NYCE® logo allows you to check your EBT Cash funds.

Insert your Quest card, select “Balance Inquiry,” and enter your PIN. Your EBT Cash amount will appear on the screen and print on a receipt. Note that this method only shows your EBT Cash funds, not your SNAP benefits.

To check your SNAP funds, you can use the Benny app or call the customer service line.

To avoid fees, use a surcharge-free machine. You can find one using an Allpoint ATM locator.

5. Check Your Last Store Receipt

Looking at your most recent receipt is a simple way to see your remaining funds.

After any purchase or ATM withdrawal, your remaining SNAP or EBT Cash amount for each program is printed near the bottom of the receipt. This is a quick way to confirm your funds when you do not have phone or internet access.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Alaska, targeting EBT users with increasing sophistication. Recognizing the various forms this fraud can take is the first step toward protecting your benefits and responding effectively.

How EBT Benefits Are Stolen

Thieves steal benefits through card skimming, where devices on payment terminals capture your card data and PIN to create a clone. They also use phishing, sending fake texts or making calls to trick you into revealing your card details by claiming your account is frozen or has extra benefits.

What To Do If Your Benefits Are Stolen

Immediately report suspected theft by calling 1-888-997-8111. A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024, if a claim was filed within 30 days. That program has since ended, and benefits stolen after that period cannot be replaced. Cash benefits are not eligible for reimbursement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes interrupt access to your benefits. Here are three common problems with Alaska Quest Cards and the straightforward steps you can take to resolve them.

Card Declined At Checkout

A declined transaction can happen for simple reasons, like a worn magnetic stripe or a dirty chip on your Alaska Quest Card. Physical damage is a common culprit. It can also occur if a retailer is not set up for Electronic Benefits Transfer (EBT) food purchases.

Clean the chip with a soft, dry cloth and try again.
If the stripe is scratched, ask the cashier to manually enter your 16-digit card number.
If the card is unreadable, call Quest Customer Service at 888-997-8111 to request a free replacement. It should arrive in 3–5 business days.

Forgotten Or Locked PIN

For security, your card will lock after four incorrect PIN attempts. This can happen if you forget the number or if someone else, like a family member, tries to guess it.

Call Quest Customer Service and press “4” for PIN services. You will need your card number, date of birth, and Social Security Number to choose a new PIN.
Log in to the cardholder site, which you can find on the Alaska Quest page, and follow the prompts to change your PIN.
Visit a local Division of Public Assistance (DPA) office with a photo ID, where staff can help you reset your PIN on-site.

Benefits Not Appearing On Schedule

If your balance is zero on your expected issuance date, it often points to a paperwork issue. This is typically caused by a missing annual recertification or the six-month Interim Report, a form that confirms any household changes.

If you receive an Interim Report, return it within ten days by email, fax, or in person. Keep a time-stamped copy for your records.
Contact your local DPA eligibility worker to confirm all your documents, like income proofs, have been received and logged. Benefits are usually posted overnight once processed.
Check your balance daily using the free Benny mobile app, by calling Quest Customer Service, or by checking your latest grocery receipt.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for managing your budget and avoiding a shortfall when you shop. This applies whether you receive SNAP, EBT Cash, or both.

Here’s a guide on the different ways to check your EBT funds in Alaska, from a mobile app to calling customer service.

How to Check Your EBT Balance in Alaska

You can check your Alaska Quest EBT card funds in several ways. These include using the state’s official ebtEDGE web portal, the Benny mobile app, or calling the 24-hour customer service line. You can also find your current amount at an ATM that accepts Quest cards or by looking at your most recent store or cashback receipt.

1. Check Online via ebtEDGE

Using the state's ebtEDGE web portal is a direct way to see your account information.

Go to the Alaska Quest Card page and find the ebtEDGE link under “Check your account information.”
Choose “Cardholder Login.” If it's your first time, you will need to register to create a user ID and password with your card number.
After signing in, your current amount for each benefit type will be on the landing screen, along with your last ten transactions.
For a full statement, go to Account Information → Transaction History and choose a date range to download.

2. Use the Benny Mobile App

Checking your funds is also possible through the Benny mobile app.

Download and install Benny from the App Store or Google Play, then open it.
Tap “Get Started,” enter your mobile number, and create an account.
When prompted, choose “Alaska Quest Card” and enter your 16-digit card number and the ZIP code associated with your account.
Your SNAP and EBT Cash amounts will appear on the home screen. You can tap on a program to see a full transaction history.

Benny also provides instant cash back on EBT purchases at many stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free Alaska Quest Card customer service line gives you access to your account information 24/7.

Call 888-997-8111 (TTY 800-770-8973).
An automated menu will prompt you to choose a language. Options include Spanish, Tagalog, Central Yup’ik, and Inupiaq. More language support information is available on the Department of Health’s Language Access page.
Enter your 16-digit card number, your four-digit PIN, and the last four digits of your SSN if requested.
The automated system will read your SNAP and EBT Cash amounts. You can press “0” to speak with a live agent.

4. Use an ATM

Visiting an ATM that displays the QUEST® or NYCE® logo allows you to check your EBT Cash funds.

Insert your Quest card, select “Balance Inquiry,” and enter your PIN. Your EBT Cash amount will appear on the screen and print on a receipt. Note that this method only shows your EBT Cash funds, not your SNAP benefits.

To check your SNAP funds, you can use the Benny app or call the customer service line.

To avoid fees, use a surcharge-free machine. You can find one using an Allpoint ATM locator.

5. Check Your Last Store Receipt

Looking at your most recent receipt is a simple way to see your remaining funds.

After any purchase or ATM withdrawal, your remaining SNAP or EBT Cash amount for each program is printed near the bottom of the receipt. This is a quick way to confirm your funds when you do not have phone or internet access.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Alaska, targeting EBT users with increasing sophistication. Recognizing the various forms this fraud can take is the first step toward protecting your benefits and responding effectively.

How EBT Benefits Are Stolen

Thieves steal benefits through card skimming, where devices on payment terminals capture your card data and PIN to create a clone. They also use phishing, sending fake texts or making calls to trick you into revealing your card details by claiming your account is frozen or has extra benefits.

What To Do If Your Benefits Are Stolen

Immediately report suspected theft by calling 1-888-997-8111. A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024, if a claim was filed within 30 days. That program has since ended, and benefits stolen after that period cannot be replaced. Cash benefits are not eligible for reimbursement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes interrupt access to your benefits. Here are three common problems with Alaska Quest Cards and the straightforward steps you can take to resolve them.

Card Declined At Checkout

A declined transaction can happen for simple reasons, like a worn magnetic stripe or a dirty chip on your Alaska Quest Card. Physical damage is a common culprit. It can also occur if a retailer is not set up for Electronic Benefits Transfer (EBT) food purchases.

Clean the chip with a soft, dry cloth and try again.
If the stripe is scratched, ask the cashier to manually enter your 16-digit card number.
If the card is unreadable, call Quest Customer Service at 888-997-8111 to request a free replacement. It should arrive in 3–5 business days.

Forgotten Or Locked PIN

For security, your card will lock after four incorrect PIN attempts. This can happen if you forget the number or if someone else, like a family member, tries to guess it.

Call Quest Customer Service and press “4” for PIN services. You will need your card number, date of birth, and Social Security Number to choose a new PIN.
Log in to the cardholder site, which you can find on the Alaska Quest page, and follow the prompts to change your PIN.
Visit a local Division of Public Assistance (DPA) office with a photo ID, where staff can help you reset your PIN on-site.

Benefits Not Appearing On Schedule

If your balance is zero on your expected issuance date, it often points to a paperwork issue. This is typically caused by a missing annual recertification or the six-month Interim Report, a form that confirms any household changes.

If you receive an Interim Report, return it within ten days by email, fax, or in person. Keep a time-stamped copy for your records.
Contact your local DPA eligibility worker to confirm all your documents, like income proofs, have been received and logged. Benefits are usually posted overnight once processed.
Check your balance daily using the free Benny mobile app, by calling Quest Customer Service, or by checking your latest grocery receipt.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for managing your budget and avoiding a shortfall when you shop. This applies whether you receive SNAP, EBT Cash, or both.

Here’s a guide on the different ways to check your EBT funds in Alaska, from a mobile app to calling customer service.

How to Check Your EBT Balance in Alaska

You can check your Alaska Quest EBT card funds in several ways. These include using the state’s official ebtEDGE web portal, the Benny mobile app, or calling the 24-hour customer service line. You can also find your current amount at an ATM that accepts Quest cards or by looking at your most recent store or cashback receipt.

1. Check Online via ebtEDGE

Using the state's ebtEDGE web portal is a direct way to see your account information.

Go to the Alaska Quest Card page and find the ebtEDGE link under “Check your account information.”
Choose “Cardholder Login.” If it's your first time, you will need to register to create a user ID and password with your card number.
After signing in, your current amount for each benefit type will be on the landing screen, along with your last ten transactions.
For a full statement, go to Account Information → Transaction History and choose a date range to download.

2. Use the Benny Mobile App

Checking your funds is also possible through the Benny mobile app.

Download and install Benny from the App Store or Google Play, then open it.
Tap “Get Started,” enter your mobile number, and create an account.
When prompted, choose “Alaska Quest Card” and enter your 16-digit card number and the ZIP code associated with your account.
Your SNAP and EBT Cash amounts will appear on the home screen. You can tap on a program to see a full transaction history.

Benny also provides instant cash back on EBT purchases at many stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free Alaska Quest Card customer service line gives you access to your account information 24/7.

Call 888-997-8111 (TTY 800-770-8973).
An automated menu will prompt you to choose a language. Options include Spanish, Tagalog, Central Yup’ik, and Inupiaq. More language support information is available on the Department of Health’s Language Access page.
Enter your 16-digit card number, your four-digit PIN, and the last four digits of your SSN if requested.
The automated system will read your SNAP and EBT Cash amounts. You can press “0” to speak with a live agent.

4. Use an ATM

Visiting an ATM that displays the QUEST® or NYCE® logo allows you to check your EBT Cash funds.

Insert your Quest card, select “Balance Inquiry,” and enter your PIN. Your EBT Cash amount will appear on the screen and print on a receipt. Note that this method only shows your EBT Cash funds, not your SNAP benefits.

To check your SNAP funds, you can use the Benny app or call the customer service line.

To avoid fees, use a surcharge-free machine. You can find one using an Allpoint ATM locator.

5. Check Your Last Store Receipt

Looking at your most recent receipt is a simple way to see your remaining funds.

After any purchase or ATM withdrawal, your remaining SNAP or EBT Cash amount for each program is printed near the bottom of the receipt. This is a quick way to confirm your funds when you do not have phone or internet access.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Alaska, targeting EBT users with increasing sophistication. Recognizing the various forms this fraud can take is the first step toward protecting your benefits and responding effectively.

How EBT Benefits Are Stolen

Thieves steal benefits through card skimming, where devices on payment terminals capture your card data and PIN to create a clone. They also use phishing, sending fake texts or making calls to trick you into revealing your card details by claiming your account is frozen or has extra benefits.

What To Do If Your Benefits Are Stolen

Immediately report suspected theft by calling 1-888-997-8111. A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024, if a claim was filed within 30 days. That program has since ended, and benefits stolen after that period cannot be replaced. Cash benefits are not eligible for reimbursement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes interrupt access to your benefits. Here are three common problems with Alaska Quest Cards and the straightforward steps you can take to resolve them.

Card Declined At Checkout

A declined transaction can happen for simple reasons, like a worn magnetic stripe or a dirty chip on your Alaska Quest Card. Physical damage is a common culprit. It can also occur if a retailer is not set up for Electronic Benefits Transfer (EBT) food purchases.

Clean the chip with a soft, dry cloth and try again.
If the stripe is scratched, ask the cashier to manually enter your 16-digit card number.
If the card is unreadable, call Quest Customer Service at 888-997-8111 to request a free replacement. It should arrive in 3–5 business days.

Forgotten Or Locked PIN

For security, your card will lock after four incorrect PIN attempts. This can happen if you forget the number or if someone else, like a family member, tries to guess it.

Call Quest Customer Service and press “4” for PIN services. You will need your card number, date of birth, and Social Security Number to choose a new PIN.
Log in to the cardholder site, which you can find on the Alaska Quest page, and follow the prompts to change your PIN.
Visit a local Division of Public Assistance (DPA) office with a photo ID, where staff can help you reset your PIN on-site.

Benefits Not Appearing On Schedule

If your balance is zero on your expected issuance date, it often points to a paperwork issue. This is typically caused by a missing annual recertification or the six-month Interim Report, a form that confirms any household changes.

If you receive an Interim Report, return it within ten days by email, fax, or in person. Keep a time-stamped copy for your records.
Contact your local DPA eligibility worker to confirm all your documents, like income proofs, have been received and logged. Benefits are usually posted overnight once processed.
Check your balance daily using the free Benny mobile app, by calling Quest Customer Service, or by checking your latest grocery receipt.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Your EBT card provides benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as Temporary Assistance for Needy Families (TANF). Keeping track of your balance is important for managing your budget and avoiding a shortfall when you shop. This applies whether you receive SNAP, EBT Cash, or both.

Here’s a guide on the different ways to check your EBT funds in Alaska, from a mobile app to calling customer service.

How to Check Your EBT Balance in Alaska

You can check your Alaska Quest EBT card funds in several ways. These include using the state’s official ebtEDGE web portal, the Benny mobile app, or calling the 24-hour customer service line. You can also find your current amount at an ATM that accepts Quest cards or by looking at your most recent store or cashback receipt.

1. Check Online via ebtEDGE

Using the state's ebtEDGE web portal is a direct way to see your account information.

Go to the Alaska Quest Card page and find the ebtEDGE link under “Check your account information.”
Choose “Cardholder Login.” If it's your first time, you will need to register to create a user ID and password with your card number.
After signing in, your current amount for each benefit type will be on the landing screen, along with your last ten transactions.
For a full statement, go to Account Information → Transaction History and choose a date range to download.

2. Use the Benny Mobile App

Checking your funds is also possible through the Benny mobile app.

Download and install Benny from the App Store or Google Play, then open it.
Tap “Get Started,” enter your mobile number, and create an account.
When prompted, choose “Alaska Quest Card” and enter your 16-digit card number and the ZIP code associated with your account.
Your SNAP and EBT Cash amounts will appear on the home screen. You can tap on a program to see a full transaction history.

Benny also provides instant cash back on EBT purchases at many stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free Alaska Quest Card customer service line gives you access to your account information 24/7.

Call 888-997-8111 (TTY 800-770-8973).
An automated menu will prompt you to choose a language. Options include Spanish, Tagalog, Central Yup’ik, and Inupiaq. More language support information is available on the Department of Health’s Language Access page.
Enter your 16-digit card number, your four-digit PIN, and the last four digits of your SSN if requested.
The automated system will read your SNAP and EBT Cash amounts. You can press “0” to speak with a live agent.

4. Use an ATM

Visiting an ATM that displays the QUEST® or NYCE® logo allows you to check your EBT Cash funds.

Insert your Quest card, select “Balance Inquiry,” and enter your PIN. Your EBT Cash amount will appear on the screen and print on a receipt. Note that this method only shows your EBT Cash funds, not your SNAP benefits.

To check your SNAP funds, you can use the Benny app or call the customer service line.

To avoid fees, use a surcharge-free machine. You can find one using an Allpoint ATM locator.

5. Check Your Last Store Receipt

Looking at your most recent receipt is a simple way to see your remaining funds.

After any purchase or ATM withdrawal, your remaining SNAP or EBT Cash amount for each program is printed near the bottom of the receipt. This is a quick way to confirm your funds when you do not have phone or internet access.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Alaska, targeting EBT users with increasing sophistication. Recognizing the various forms this fraud can take is the first step toward protecting your benefits and responding effectively.

How EBT Benefits Are Stolen

Thieves steal benefits through card skimming, where devices on payment terminals capture your card data and PIN to create a clone. They also use phishing, sending fake texts or making calls to trick you into revealing your card details by claiming your account is frozen or has extra benefits.

What To Do If Your Benefits Are Stolen

Immediately report suspected theft by calling 1-888-997-8111. A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024, if a claim was filed within 30 days. That program has since ended, and benefits stolen after that period cannot be replaced. Cash benefits are not eligible for reimbursement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes interrupt access to your benefits. Here are three common problems with Alaska Quest Cards and the straightforward steps you can take to resolve them.

Card Declined At Checkout

A declined transaction can happen for simple reasons, like a worn magnetic stripe or a dirty chip on your Alaska Quest Card. Physical damage is a common culprit. It can also occur if a retailer is not set up for Electronic Benefits Transfer (EBT) food purchases.

Clean the chip with a soft, dry cloth and try again.
If the stripe is scratched, ask the cashier to manually enter your 16-digit card number.
If the card is unreadable, call Quest Customer Service at 888-997-8111 to request a free replacement. It should arrive in 3–5 business days.

Forgotten Or Locked PIN

For security, your card will lock after four incorrect PIN attempts. This can happen if you forget the number or if someone else, like a family member, tries to guess it.

Call Quest Customer Service and press “4” for PIN services. You will need your card number, date of birth, and Social Security Number to choose a new PIN.
Log in to the cardholder site, which you can find on the Alaska Quest page, and follow the prompts to change your PIN.
Visit a local Division of Public Assistance (DPA) office with a photo ID, where staff can help you reset your PIN on-site.

Benefits Not Appearing On Schedule

If your balance is zero on your expected issuance date, it often points to a paperwork issue. This is typically caused by a missing annual recertification or the six-month Interim Report, a form that confirms any household changes.

If you receive an Interim Report, return it within ten days by email, fax, or in person. Keep a time-stamped copy for your records.
Contact your local DPA eligibility worker to confirm all your documents, like income proofs, have been received and logged. Benefits are usually posted overnight once processed.
Check your balance daily using the free Benny mobile app, by calling Quest Customer Service, or by checking your latest grocery receipt.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.