Washington EBT Customer Service: How to Get Help & Common Issues

Contact WA EBT customer service to fix a lost card, reset a PIN, or resolve missing benefits and suspicious charges.

Apr 3, 2025

Rishi Ahuja

Rishi Ahuja

Washington EBT Customer Service: How to Get Help & Common Issues

Contact WA EBT customer service to fix a lost card, reset a PIN, or resolve missing benefits and suspicious charges.

Apr 3, 2025

Rishi Ahuja

Rishi Ahuja

Washington EBT Customer Service: How to Get Help & Common Issues

Contact WA EBT customer service to fix a lost card, reset a PIN, or resolve missing benefits and suspicious charges.

Apr 3, 2025

Rishi Ahuja

Rishi Ahuja

Washington EBT Customer Service: How to Get Help & Common Issues

Contact WA EBT customer service to fix a lost card, reset a PIN, or resolve missing benefits and suspicious charges.

Apr 3, 2025

Rishi Ahuja

Rishi Ahuja

Washington EBT Customer Service: How to Get Help & Common Issues

Contact WA EBT customer service to fix a lost card, reset a PIN, or resolve missing benefits and suspicious charges.

Apr 3, 2025

Rishi Ahuja

Rishi Ahuja

SHARE

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Handling your Washington EBT benefits can be straightforward. This article details all the ways to get in touch with EBT customer service and provides solutions for frequent issues, such as replacing a lost card, changing your PIN, or reporting unauthorized charges.

How to Contact EBT Customer Service in Washington

You can reach Washington's EBT customer service through several channels depending on your needs.

  • Phone: For 24/7 automated help with your balance, PIN, or a lost or stolen card, call the EBT Customer Service line at 1-888-328-9271. To speak with a live agent about benefits, call the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. A TTY/TDD relay service is available at 1-800-833-6384.

  • Email: While there is no dedicated email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems, it is best to use the 24-hour phone line.

  • Mail: For matters that require sending physical documents, you can write to the Washington State Department of Social & Health Services at EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.

  • In-Person: You can get a replacement EBT card and other assistance at a local Community Services Office. Use the DSHS Office Locator to find the location nearest to you by searching your city or ZIP code.

Multi-Lingual Support

Washington EBT customer service provides interpretation services through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese. A more extensive list of languages, including Chinese, Korean, and Arabic, is available through the DSHS’s language access information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest EBT card is a reliable tool for accessing your benefits, you might occasionally run into problems. Common issues range from a lost card or forgotten PIN to a declined transaction at the store. Knowing the right steps to take can help you resolve these situations quickly.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. It is important to report the issue as soon as you notice it to prevent unauthorized use.

  • Immediately call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account. This line is open 24/7.

  • Follow the automated prompts to request a replacement card. You will need to verify your identity with your SSN or date of birth.

  • You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day at a DSHS Community Services Office.

  • Review your recent transactions for any you did not make. You have 90 days to dispute fraudulent charges.

  • When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Forgetting your PIN or entering it incorrectly too many times will temporarily lock your account for security. You can regain access by resetting your PIN through the automated phone system or online.

  • Use the Washington Connection or ebtEDGE online portal to select the PIN reset option. You can also call the EBT Customer Service number.

  • Verify your identity by providing the last four digits of your SSN and your date of birth or by answering security questions.

  • Choose a new four-digit PIN that is difficult for others to guess. Avoid using your birthday or simple sequences like "1234."

  • Test the new PIN at a store or ATM. A successful PIN reset will automatically unlock your account.

Missing or Delayed Benefit Deposit

If your benefits are not available on the expected day, a few factors could be the cause. Delays can happen due to holidays, weekends, or issues with your case file that need attention.

  • First, check the official Washington deposit schedule to confirm the date, as weekends and holidays can cause a one-day delay.

  • Confirm your balance through the ebtEDGE portal or a free app like Benny, which tracks both SNAP and EBT Cash balances.

  • Log in to your Washington Connection account to ensure your eligibility review and other paperwork are up to date, as missing information often causes delays.

  • Keep records or screenshots showing the missing deposit to help your caseworker resolve the issue.

Card Declined or Not Working at The Register

A declined transaction can be frustrating, but it is often due to a simple issue. Before assuming the worst, check for common causes that are easy to fix right at the checkout counter.

  • Double-check your EBT balance and make sure you are only purchasing eligible items. Insufficient funds or non-approved items are frequent reasons for a decline.

  • Inspect your card for any visible damage or check if it has expired. If it is worn out, you can request a free replacement.

  • Ask the cashier to try running the card again or at a different terminal, as the problem could be a temporary network issue.

Suspected Fraud or Unauthorized Transactions

If you notice transactions you did not make, it could be a sign of fraud from card skimming or cloning. Washington can replace stolen benefits if you report the theft promptly and follow the correct procedure.

  • Immediately freeze your card by calling EBT Customer Service or using the ebtEDGE portal to prevent any more fraudulent charges.

  • Request a new card and PIN. Your old card will be permanently deactivated.

  • You must file a theft claim with DSHS to have your stolen benefits replaced. This applies to thefts that occurred between October 1, 2022, and December 20, 2024.

  • Complete all required forms and provide any evidence you have, such as transaction records or receipts.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you manage your EBT funds by tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Kroger, and Costco. To get started, just link your EBT card to the app.

After you shop, scan your receipt with Benny to receive cashback on qualifying items. Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Washington EBT benefits can be straightforward. This article details all the ways to get in touch with EBT customer service and provides solutions for frequent issues, such as replacing a lost card, changing your PIN, or reporting unauthorized charges.

How to Contact EBT Customer Service in Washington

You can reach Washington's EBT customer service through several channels depending on your needs.

  • Phone: For 24/7 automated help with your balance, PIN, or a lost or stolen card, call the EBT Customer Service line at 1-888-328-9271. To speak with a live agent about benefits, call the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. A TTY/TDD relay service is available at 1-800-833-6384.

  • Email: While there is no dedicated email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems, it is best to use the 24-hour phone line.

  • Mail: For matters that require sending physical documents, you can write to the Washington State Department of Social & Health Services at EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.

  • In-Person: You can get a replacement EBT card and other assistance at a local Community Services Office. Use the DSHS Office Locator to find the location nearest to you by searching your city or ZIP code.

Multi-Lingual Support

Washington EBT customer service provides interpretation services through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese. A more extensive list of languages, including Chinese, Korean, and Arabic, is available through the DSHS’s language access information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest EBT card is a reliable tool for accessing your benefits, you might occasionally run into problems. Common issues range from a lost card or forgotten PIN to a declined transaction at the store. Knowing the right steps to take can help you resolve these situations quickly.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. It is important to report the issue as soon as you notice it to prevent unauthorized use.

  • Immediately call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account. This line is open 24/7.

  • Follow the automated prompts to request a replacement card. You will need to verify your identity with your SSN or date of birth.

  • You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day at a DSHS Community Services Office.

  • Review your recent transactions for any you did not make. You have 90 days to dispute fraudulent charges.

  • When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Forgetting your PIN or entering it incorrectly too many times will temporarily lock your account for security. You can regain access by resetting your PIN through the automated phone system or online.

  • Use the Washington Connection or ebtEDGE online portal to select the PIN reset option. You can also call the EBT Customer Service number.

  • Verify your identity by providing the last four digits of your SSN and your date of birth or by answering security questions.

  • Choose a new four-digit PIN that is difficult for others to guess. Avoid using your birthday or simple sequences like "1234."

  • Test the new PIN at a store or ATM. A successful PIN reset will automatically unlock your account.

Missing or Delayed Benefit Deposit

If your benefits are not available on the expected day, a few factors could be the cause. Delays can happen due to holidays, weekends, or issues with your case file that need attention.

  • First, check the official Washington deposit schedule to confirm the date, as weekends and holidays can cause a one-day delay.

  • Confirm your balance through the ebtEDGE portal or a free app like Benny, which tracks both SNAP and EBT Cash balances.

  • Log in to your Washington Connection account to ensure your eligibility review and other paperwork are up to date, as missing information often causes delays.

  • Keep records or screenshots showing the missing deposit to help your caseworker resolve the issue.

Card Declined or Not Working at The Register

A declined transaction can be frustrating, but it is often due to a simple issue. Before assuming the worst, check for common causes that are easy to fix right at the checkout counter.

  • Double-check your EBT balance and make sure you are only purchasing eligible items. Insufficient funds or non-approved items are frequent reasons for a decline.

  • Inspect your card for any visible damage or check if it has expired. If it is worn out, you can request a free replacement.

  • Ask the cashier to try running the card again or at a different terminal, as the problem could be a temporary network issue.

Suspected Fraud or Unauthorized Transactions

If you notice transactions you did not make, it could be a sign of fraud from card skimming or cloning. Washington can replace stolen benefits if you report the theft promptly and follow the correct procedure.

  • Immediately freeze your card by calling EBT Customer Service or using the ebtEDGE portal to prevent any more fraudulent charges.

  • Request a new card and PIN. Your old card will be permanently deactivated.

  • You must file a theft claim with DSHS to have your stolen benefits replaced. This applies to thefts that occurred between October 1, 2022, and December 20, 2024.

  • Complete all required forms and provide any evidence you have, such as transaction records or receipts.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you manage your EBT funds by tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Kroger, and Costco. To get started, just link your EBT card to the app.

After you shop, scan your receipt with Benny to receive cashback on qualifying items. Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Washington EBT benefits can be straightforward. This article details all the ways to get in touch with EBT customer service and provides solutions for frequent issues, such as replacing a lost card, changing your PIN, or reporting unauthorized charges.

How to Contact EBT Customer Service in Washington

You can reach Washington's EBT customer service through several channels depending on your needs.

  • Phone: For 24/7 automated help with your balance, PIN, or a lost or stolen card, call the EBT Customer Service line at 1-888-328-9271. To speak with a live agent about benefits, call the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. A TTY/TDD relay service is available at 1-800-833-6384.

  • Email: While there is no dedicated email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems, it is best to use the 24-hour phone line.

  • Mail: For matters that require sending physical documents, you can write to the Washington State Department of Social & Health Services at EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.

  • In-Person: You can get a replacement EBT card and other assistance at a local Community Services Office. Use the DSHS Office Locator to find the location nearest to you by searching your city or ZIP code.

Multi-Lingual Support

Washington EBT customer service provides interpretation services through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese. A more extensive list of languages, including Chinese, Korean, and Arabic, is available through the DSHS’s language access information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest EBT card is a reliable tool for accessing your benefits, you might occasionally run into problems. Common issues range from a lost card or forgotten PIN to a declined transaction at the store. Knowing the right steps to take can help you resolve these situations quickly.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. It is important to report the issue as soon as you notice it to prevent unauthorized use.

  • Immediately call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account. This line is open 24/7.

  • Follow the automated prompts to request a replacement card. You will need to verify your identity with your SSN or date of birth.

  • You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day at a DSHS Community Services Office.

  • Review your recent transactions for any you did not make. You have 90 days to dispute fraudulent charges.

  • When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Forgetting your PIN or entering it incorrectly too many times will temporarily lock your account for security. You can regain access by resetting your PIN through the automated phone system or online.

  • Use the Washington Connection or ebtEDGE online portal to select the PIN reset option. You can also call the EBT Customer Service number.

  • Verify your identity by providing the last four digits of your SSN and your date of birth or by answering security questions.

  • Choose a new four-digit PIN that is difficult for others to guess. Avoid using your birthday or simple sequences like "1234."

  • Test the new PIN at a store or ATM. A successful PIN reset will automatically unlock your account.

Missing or Delayed Benefit Deposit

If your benefits are not available on the expected day, a few factors could be the cause. Delays can happen due to holidays, weekends, or issues with your case file that need attention.

  • First, check the official Washington deposit schedule to confirm the date, as weekends and holidays can cause a one-day delay.

  • Confirm your balance through the ebtEDGE portal or a free app like Benny, which tracks both SNAP and EBT Cash balances.

  • Log in to your Washington Connection account to ensure your eligibility review and other paperwork are up to date, as missing information often causes delays.

  • Keep records or screenshots showing the missing deposit to help your caseworker resolve the issue.

Card Declined or Not Working at The Register

A declined transaction can be frustrating, but it is often due to a simple issue. Before assuming the worst, check for common causes that are easy to fix right at the checkout counter.

  • Double-check your EBT balance and make sure you are only purchasing eligible items. Insufficient funds or non-approved items are frequent reasons for a decline.

  • Inspect your card for any visible damage or check if it has expired. If it is worn out, you can request a free replacement.

  • Ask the cashier to try running the card again or at a different terminal, as the problem could be a temporary network issue.

Suspected Fraud or Unauthorized Transactions

If you notice transactions you did not make, it could be a sign of fraud from card skimming or cloning. Washington can replace stolen benefits if you report the theft promptly and follow the correct procedure.

  • Immediately freeze your card by calling EBT Customer Service or using the ebtEDGE portal to prevent any more fraudulent charges.

  • Request a new card and PIN. Your old card will be permanently deactivated.

  • You must file a theft claim with DSHS to have your stolen benefits replaced. This applies to thefts that occurred between October 1, 2022, and December 20, 2024.

  • Complete all required forms and provide any evidence you have, such as transaction records or receipts.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you manage your EBT funds by tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Kroger, and Costco. To get started, just link your EBT card to the app.

After you shop, scan your receipt with Benny to receive cashback on qualifying items. Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Washington EBT benefits can be straightforward. This article details all the ways to get in touch with EBT customer service and provides solutions for frequent issues, such as replacing a lost card, changing your PIN, or reporting unauthorized charges.

How to Contact EBT Customer Service in Washington

You can reach Washington's EBT customer service through several channels depending on your needs.

  • Phone: For 24/7 automated help with your balance, PIN, or a lost or stolen card, call the EBT Customer Service line at 1-888-328-9271. To speak with a live agent about benefits, call the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. A TTY/TDD relay service is available at 1-800-833-6384.

  • Email: While there is no dedicated email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems, it is best to use the 24-hour phone line.

  • Mail: For matters that require sending physical documents, you can write to the Washington State Department of Social & Health Services at EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.

  • In-Person: You can get a replacement EBT card and other assistance at a local Community Services Office. Use the DSHS Office Locator to find the location nearest to you by searching your city or ZIP code.

Multi-Lingual Support

Washington EBT customer service provides interpretation services through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese. A more extensive list of languages, including Chinese, Korean, and Arabic, is available through the DSHS’s language access information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest EBT card is a reliable tool for accessing your benefits, you might occasionally run into problems. Common issues range from a lost card or forgotten PIN to a declined transaction at the store. Knowing the right steps to take can help you resolve these situations quickly.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. It is important to report the issue as soon as you notice it to prevent unauthorized use.

  • Immediately call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account. This line is open 24/7.

  • Follow the automated prompts to request a replacement card. You will need to verify your identity with your SSN or date of birth.

  • You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day at a DSHS Community Services Office.

  • Review your recent transactions for any you did not make. You have 90 days to dispute fraudulent charges.

  • When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Forgetting your PIN or entering it incorrectly too many times will temporarily lock your account for security. You can regain access by resetting your PIN through the automated phone system or online.

  • Use the Washington Connection or ebtEDGE online portal to select the PIN reset option. You can also call the EBT Customer Service number.

  • Verify your identity by providing the last four digits of your SSN and your date of birth or by answering security questions.

  • Choose a new four-digit PIN that is difficult for others to guess. Avoid using your birthday or simple sequences like "1234."

  • Test the new PIN at a store or ATM. A successful PIN reset will automatically unlock your account.

Missing or Delayed Benefit Deposit

If your benefits are not available on the expected day, a few factors could be the cause. Delays can happen due to holidays, weekends, or issues with your case file that need attention.

  • First, check the official Washington deposit schedule to confirm the date, as weekends and holidays can cause a one-day delay.

  • Confirm your balance through the ebtEDGE portal or a free app like Benny, which tracks both SNAP and EBT Cash balances.

  • Log in to your Washington Connection account to ensure your eligibility review and other paperwork are up to date, as missing information often causes delays.

  • Keep records or screenshots showing the missing deposit to help your caseworker resolve the issue.

Card Declined or Not Working at The Register

A declined transaction can be frustrating, but it is often due to a simple issue. Before assuming the worst, check for common causes that are easy to fix right at the checkout counter.

  • Double-check your EBT balance and make sure you are only purchasing eligible items. Insufficient funds or non-approved items are frequent reasons for a decline.

  • Inspect your card for any visible damage or check if it has expired. If it is worn out, you can request a free replacement.

  • Ask the cashier to try running the card again or at a different terminal, as the problem could be a temporary network issue.

Suspected Fraud or Unauthorized Transactions

If you notice transactions you did not make, it could be a sign of fraud from card skimming or cloning. Washington can replace stolen benefits if you report the theft promptly and follow the correct procedure.

  • Immediately freeze your card by calling EBT Customer Service or using the ebtEDGE portal to prevent any more fraudulent charges.

  • Request a new card and PIN. Your old card will be permanently deactivated.

  • You must file a theft claim with DSHS to have your stolen benefits replaced. This applies to thefts that occurred between October 1, 2022, and December 20, 2024.

  • Complete all required forms and provide any evidence you have, such as transaction records or receipts.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you manage your EBT funds by tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Kroger, and Costco. To get started, just link your EBT card to the app.

After you shop, scan your receipt with Benny to receive cashback on qualifying items. Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Washington EBT benefits can be straightforward. This article details all the ways to get in touch with EBT customer service and provides solutions for frequent issues, such as replacing a lost card, changing your PIN, or reporting unauthorized charges.

How to Contact EBT Customer Service in Washington

You can reach Washington's EBT customer service through several channels depending on your needs.

  • Phone: For 24/7 automated help with your balance, PIN, or a lost or stolen card, call the EBT Customer Service line at 1-888-328-9271. To speak with a live agent about benefits, call the DSHS Community Services Division at 877-501-2233 on weekdays from 8 a.m. to 5 p.m. PT. A TTY/TDD relay service is available at 1-800-833-6384.

  • Email: While there is no dedicated email for EBT card issues, general questions can be sent to askdshs@dshs.wa.gov. For urgent card-related problems, it is best to use the 24-hour phone line.

  • Mail: For matters that require sending physical documents, you can write to the Washington State Department of Social & Health Services at EBT Customer Service, P.O. Box 45440, Olympia, WA 98504-5440.

  • In-Person: You can get a replacement EBT card and other assistance at a local Community Services Office. Use the DSHS Office Locator to find the location nearest to you by searching your city or ZIP code.

Multi-Lingual Support

Washington EBT customer service provides interpretation services through telephone language lines. Commonly supported languages include Spanish, Russian, and Vietnamese. A more extensive list of languages, including Chinese, Korean, and Arabic, is available through the DSHS’s language access information.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Washington Quest EBT card is a reliable tool for accessing your benefits, you might occasionally run into problems. Common issues range from a lost card or forgotten PIN to a declined transaction at the store. Knowing the right steps to take can help you resolve these situations quickly.

Lost, Stolen, or Damaged EBT Card

If your Washington Quest card is missing, stolen, or damaged, you must act fast to protect your benefits. It is important to report the issue as soon as you notice it to prevent unauthorized use.

  • Immediately call EBT Customer Service at 1-888-328-9271 to report the card missing and freeze your account. This line is open 24/7.

  • Follow the automated prompts to request a replacement card. You will need to verify your identity with your SSN or date of birth.

  • You can have a new card mailed to you, which takes 7–10 business days, or pick one up the same day at a DSHS Community Services Office.

  • Review your recent transactions for any you did not make. You have 90 days to dispute fraudulent charges.

  • When your new card arrives, activate it and set a new PIN before using it.

Forgotten or Locked PIN

Forgetting your PIN or entering it incorrectly too many times will temporarily lock your account for security. You can regain access by resetting your PIN through the automated phone system or online.

  • Use the Washington Connection or ebtEDGE online portal to select the PIN reset option. You can also call the EBT Customer Service number.

  • Verify your identity by providing the last four digits of your SSN and your date of birth or by answering security questions.

  • Choose a new four-digit PIN that is difficult for others to guess. Avoid using your birthday or simple sequences like "1234."

  • Test the new PIN at a store or ATM. A successful PIN reset will automatically unlock your account.

Missing or Delayed Benefit Deposit

If your benefits are not available on the expected day, a few factors could be the cause. Delays can happen due to holidays, weekends, or issues with your case file that need attention.

  • First, check the official Washington deposit schedule to confirm the date, as weekends and holidays can cause a one-day delay.

  • Confirm your balance through the ebtEDGE portal or a free app like Benny, which tracks both SNAP and EBT Cash balances.

  • Log in to your Washington Connection account to ensure your eligibility review and other paperwork are up to date, as missing information often causes delays.

  • Keep records or screenshots showing the missing deposit to help your caseworker resolve the issue.

Card Declined or Not Working at The Register

A declined transaction can be frustrating, but it is often due to a simple issue. Before assuming the worst, check for common causes that are easy to fix right at the checkout counter.

  • Double-check your EBT balance and make sure you are only purchasing eligible items. Insufficient funds or non-approved items are frequent reasons for a decline.

  • Inspect your card for any visible damage or check if it has expired. If it is worn out, you can request a free replacement.

  • Ask the cashier to try running the card again or at a different terminal, as the problem could be a temporary network issue.

Suspected Fraud or Unauthorized Transactions

If you notice transactions you did not make, it could be a sign of fraud from card skimming or cloning. Washington can replace stolen benefits if you report the theft promptly and follow the correct procedure.

  • Immediately freeze your card by calling EBT Customer Service or using the ebtEDGE portal to prevent any more fraudulent charges.

  • Request a new card and PIN. Your old card will be permanently deactivated.

  • You must file a theft claim with DSHS to have your stolen benefits replaced. This applies to thefts that occurred between October 1, 2022, and December 20, 2024.

  • Complete all required forms and provide any evidence you have, such as transaction records or receipts.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you manage your EBT funds by tracking your real-time SNAP and EBT Cash balance. You can also get cash back on eligible purchases at stores like Walmart, Kroger, and Costco. To get started, just link your EBT card to the app.

After you shop, scan your receipt with Benny to receive cashback on qualifying items. Download Benny to take control of your spending and get more out of your EBT benefits.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.