South Carolina EBT Customer Service: How to Get Help & Common Issues

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This guide simplifies managing your EBT benefits in South Carolina. You will find clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in South Carolina

You can reach South Carolina's EBT customer service through several channels for assistance.

Phone: The main South Carolina EBT Customer Service line is 1-800-554-5268. Its automated system is available 24/7 for balance inquiries, PIN changes, and reporting lost cards. Live representatives are available from 8:00 a.m. to 5:00 p.m. ET on weekdays. For other case questions, call the DSS Connect Call Center at 1-800-616-1309.
Email: There is no dedicated email address for EBT customer service. For all inquiries, you should use one of the designated phone numbers to get help with your account.
Mail: For formal correspondence, you can reach the South Carolina Department of Social Services at P.O. Box 1520, Columbia, SC 29202-1520. The physical delivery address is 1535 Confederate Avenue, Columbia, SC 29201-1915. Additional DSS contact details are available online.
In-Person: To speak with someone face-to-face, you can find your local office by using the DSS County Office Locator.

Multi-Lingual Support

South Carolina's EBT customer service line at 1-800-554-5268 provides interpreter services in multiple languages. Callers can select their preferred language through the automated menu. Commonly supported languages include Spanish, Chinese, and Vietnamese, with a full list of options available through the phone system.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into problems. Common issues range from a lost card to incorrect balances. Knowing the right steps to take can resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged Card

A non-working card means you cannot access your benefits. If your card is lost, stolen, or physically damaged, you must report it immediately to protect your account balance and get a replacement on the way.

Call 1-800-554-5258 and select the option for a lost, stolen, or damaged card.
Verify your identity with your card number if you have it, birth date, the last four digits of your Social Security number, and your ZIP code.
Ask the agent to freeze the account to prevent unauthorized use of your benefits.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 days.
Keep the confirmation number the agent provides until your new card arrives and is activated.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts will cause your card to be declined. You must reset your PIN to regain access to your funds. This can be done without speaking to a customer service agent.

Go to ConnectEBT.com or use the automated phone system to select the “Change/Reset PIN” option.
Enter your 16-digit EBT card number when prompted.
Confirm your identity using your ZIP code or Social Security digits, then choose a new four-digit PIN.
Memorize your new PIN. Never write it on the card or share it with anyone.
Test the new PIN with a small purchase or a balance inquiry before you go grocery shopping.

Benefits Not Deposited or Incorrect Balance

Sometimes funds are delayed due to processing issues or missing paperwork. If your benefits haven't appeared as expected, first confirm the correct date on the South Carolina issuance calendar.

Check your balance by logging into ConnectEBT or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Look for any recent letters, emails, or texts from DSS requesting documents like income verification.
Submit any outstanding paperwork through the DSS benefits portal or at your local county office.
If your account is still on hold after your documents are processed, contact customer service to request a case status escalation.

Card Declined or Invalid Card Error

A declined transaction can happen because of insufficient funds, a faulty card reader, or a flag on your account. Before trying again, it is a good idea to confirm you have enough funds for the purchase.

Use the store’s point-of-sale terminal for a balance inquiry. You can find full guidance on how to check your EBT balance.
Carefully re-swipe or insert your card and re-enter your PIN. Three incorrect PIN entries will lock your card.
Ask the cashier to try a different checkout lane or manually enter the card number.
If the card is still declined, call customer service from the store to request a real-time account check.
If the issue is a card defect, order a replacement and keep your receipt to complete the purchase later.

Suspicious or Unauthorized Transactions

Electronic benefit theft through skimming or phishing can drain your account. If you notice transactions you did not make, you must act immediately to report the potential EBT fraud and protect your remaining benefits.

Review your transaction history on ConnectEBT or by calling the automated balance line.
Report the electronic theft to customer service right away and ask them to disable the card.
Change your PIN online or through the automated phone system before your next benefits are loaded.
Request a new card and do not use the compromised card again.
File a fraud report with DSS and keep copies of all correspondence for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your real-time SNAP and EBT Cash balance. It also allows you to get cashback on eligible purchases at participating stores like Walmart, Target, and Kroger. To start, link your EBT card, shop for qualifying items, and scan your receipt in the app to receive your cashback.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

This guide simplifies managing your EBT benefits in South Carolina. You will find clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in South Carolina

You can reach South Carolina's EBT customer service through several channels for assistance.

Phone: The main South Carolina EBT Customer Service line is 1-800-554-5268. Its automated system is available 24/7 for balance inquiries, PIN changes, and reporting lost cards. Live representatives are available from 8:00 a.m. to 5:00 p.m. ET on weekdays. For other case questions, call the DSS Connect Call Center at 1-800-616-1309.
Email: There is no dedicated email address for EBT customer service. For all inquiries, you should use one of the designated phone numbers to get help with your account.
Mail: For formal correspondence, you can reach the South Carolina Department of Social Services at P.O. Box 1520, Columbia, SC 29202-1520. The physical delivery address is 1535 Confederate Avenue, Columbia, SC 29201-1915. Additional DSS contact details are available online.
In-Person: To speak with someone face-to-face, you can find your local office by using the DSS County Office Locator.

Multi-Lingual Support

South Carolina's EBT customer service line at 1-800-554-5268 provides interpreter services in multiple languages. Callers can select their preferred language through the automated menu. Commonly supported languages include Spanish, Chinese, and Vietnamese, with a full list of options available through the phone system.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into problems. Common issues range from a lost card to incorrect balances. Knowing the right steps to take can resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged Card

A non-working card means you cannot access your benefits. If your card is lost, stolen, or physically damaged, you must report it immediately to protect your account balance and get a replacement on the way.

Call 1-800-554-5258 and select the option for a lost, stolen, or damaged card.
Verify your identity with your card number if you have it, birth date, the last four digits of your Social Security number, and your ZIP code.
Ask the agent to freeze the account to prevent unauthorized use of your benefits.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 days.
Keep the confirmation number the agent provides until your new card arrives and is activated.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts will cause your card to be declined. You must reset your PIN to regain access to your funds. This can be done without speaking to a customer service agent.

Go to ConnectEBT.com or use the automated phone system to select the “Change/Reset PIN” option.
Enter your 16-digit EBT card number when prompted.
Confirm your identity using your ZIP code or Social Security digits, then choose a new four-digit PIN.
Memorize your new PIN. Never write it on the card or share it with anyone.
Test the new PIN with a small purchase or a balance inquiry before you go grocery shopping.

Benefits Not Deposited or Incorrect Balance

Sometimes funds are delayed due to processing issues or missing paperwork. If your benefits haven't appeared as expected, first confirm the correct date on the South Carolina issuance calendar.

Check your balance by logging into ConnectEBT or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Look for any recent letters, emails, or texts from DSS requesting documents like income verification.
Submit any outstanding paperwork through the DSS benefits portal or at your local county office.
If your account is still on hold after your documents are processed, contact customer service to request a case status escalation.

Card Declined or Invalid Card Error

A declined transaction can happen because of insufficient funds, a faulty card reader, or a flag on your account. Before trying again, it is a good idea to confirm you have enough funds for the purchase.

Use the store’s point-of-sale terminal for a balance inquiry. You can find full guidance on how to check your EBT balance.
Carefully re-swipe or insert your card and re-enter your PIN. Three incorrect PIN entries will lock your card.
Ask the cashier to try a different checkout lane or manually enter the card number.
If the card is still declined, call customer service from the store to request a real-time account check.
If the issue is a card defect, order a replacement and keep your receipt to complete the purchase later.

Suspicious or Unauthorized Transactions

Electronic benefit theft through skimming or phishing can drain your account. If you notice transactions you did not make, you must act immediately to report the potential EBT fraud and protect your remaining benefits.

Review your transaction history on ConnectEBT or by calling the automated balance line.
Report the electronic theft to customer service right away and ask them to disable the card.
Change your PIN online or through the automated phone system before your next benefits are loaded.
Request a new card and do not use the compromised card again.
File a fraud report with DSS and keep copies of all correspondence for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your real-time SNAP and EBT Cash balance. It also allows you to get cashback on eligible purchases at participating stores like Walmart, Target, and Kroger. To start, link your EBT card, shop for qualifying items, and scan your receipt in the app to receive your cashback.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

This guide simplifies managing your EBT benefits in South Carolina. You will find clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in South Carolina

You can reach South Carolina's EBT customer service through several channels for assistance.

Phone: The main South Carolina EBT Customer Service line is 1-800-554-5268. Its automated system is available 24/7 for balance inquiries, PIN changes, and reporting lost cards. Live representatives are available from 8:00 a.m. to 5:00 p.m. ET on weekdays. For other case questions, call the DSS Connect Call Center at 1-800-616-1309.
Email: There is no dedicated email address for EBT customer service. For all inquiries, you should use one of the designated phone numbers to get help with your account.
Mail: For formal correspondence, you can reach the South Carolina Department of Social Services at P.O. Box 1520, Columbia, SC 29202-1520. The physical delivery address is 1535 Confederate Avenue, Columbia, SC 29201-1915. Additional DSS contact details are available online.
In-Person: To speak with someone face-to-face, you can find your local office by using the DSS County Office Locator.

Multi-Lingual Support

South Carolina's EBT customer service line at 1-800-554-5268 provides interpreter services in multiple languages. Callers can select their preferred language through the automated menu. Commonly supported languages include Spanish, Chinese, and Vietnamese, with a full list of options available through the phone system.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into problems. Common issues range from a lost card to incorrect balances. Knowing the right steps to take can resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged Card

A non-working card means you cannot access your benefits. If your card is lost, stolen, or physically damaged, you must report it immediately to protect your account balance and get a replacement on the way.

Call 1-800-554-5258 and select the option for a lost, stolen, or damaged card.
Verify your identity with your card number if you have it, birth date, the last four digits of your Social Security number, and your ZIP code.
Ask the agent to freeze the account to prevent unauthorized use of your benefits.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 days.
Keep the confirmation number the agent provides until your new card arrives and is activated.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts will cause your card to be declined. You must reset your PIN to regain access to your funds. This can be done without speaking to a customer service agent.

Go to ConnectEBT.com or use the automated phone system to select the “Change/Reset PIN” option.
Enter your 16-digit EBT card number when prompted.
Confirm your identity using your ZIP code or Social Security digits, then choose a new four-digit PIN.
Memorize your new PIN. Never write it on the card or share it with anyone.
Test the new PIN with a small purchase or a balance inquiry before you go grocery shopping.

Benefits Not Deposited or Incorrect Balance

Sometimes funds are delayed due to processing issues or missing paperwork. If your benefits haven't appeared as expected, first confirm the correct date on the South Carolina issuance calendar.

Check your balance by logging into ConnectEBT or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Look for any recent letters, emails, or texts from DSS requesting documents like income verification.
Submit any outstanding paperwork through the DSS benefits portal or at your local county office.
If your account is still on hold after your documents are processed, contact customer service to request a case status escalation.

Card Declined or Invalid Card Error

A declined transaction can happen because of insufficient funds, a faulty card reader, or a flag on your account. Before trying again, it is a good idea to confirm you have enough funds for the purchase.

Use the store’s point-of-sale terminal for a balance inquiry. You can find full guidance on how to check your EBT balance.
Carefully re-swipe or insert your card and re-enter your PIN. Three incorrect PIN entries will lock your card.
Ask the cashier to try a different checkout lane or manually enter the card number.
If the card is still declined, call customer service from the store to request a real-time account check.
If the issue is a card defect, order a replacement and keep your receipt to complete the purchase later.

Suspicious or Unauthorized Transactions

Electronic benefit theft through skimming or phishing can drain your account. If you notice transactions you did not make, you must act immediately to report the potential EBT fraud and protect your remaining benefits.

Review your transaction history on ConnectEBT or by calling the automated balance line.
Report the electronic theft to customer service right away and ask them to disable the card.
Change your PIN online or through the automated phone system before your next benefits are loaded.
Request a new card and do not use the compromised card again.
File a fraud report with DSS and keep copies of all correspondence for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your real-time SNAP and EBT Cash balance. It also allows you to get cashback on eligible purchases at participating stores like Walmart, Target, and Kroger. To start, link your EBT card, shop for qualifying items, and scan your receipt in the app to receive your cashback.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

This guide simplifies managing your EBT benefits in South Carolina. You will find clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in South Carolina

You can reach South Carolina's EBT customer service through several channels for assistance.

Phone: The main South Carolina EBT Customer Service line is 1-800-554-5268. Its automated system is available 24/7 for balance inquiries, PIN changes, and reporting lost cards. Live representatives are available from 8:00 a.m. to 5:00 p.m. ET on weekdays. For other case questions, call the DSS Connect Call Center at 1-800-616-1309.
Email: There is no dedicated email address for EBT customer service. For all inquiries, you should use one of the designated phone numbers to get help with your account.
Mail: For formal correspondence, you can reach the South Carolina Department of Social Services at P.O. Box 1520, Columbia, SC 29202-1520. The physical delivery address is 1535 Confederate Avenue, Columbia, SC 29201-1915. Additional DSS contact details are available online.
In-Person: To speak with someone face-to-face, you can find your local office by using the DSS County Office Locator.

Multi-Lingual Support

South Carolina's EBT customer service line at 1-800-554-5268 provides interpreter services in multiple languages. Callers can select their preferred language through the automated menu. Commonly supported languages include Spanish, Chinese, and Vietnamese, with a full list of options available through the phone system.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into problems. Common issues range from a lost card to incorrect balances. Knowing the right steps to take can resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged Card

A non-working card means you cannot access your benefits. If your card is lost, stolen, or physically damaged, you must report it immediately to protect your account balance and get a replacement on the way.

Call 1-800-554-5258 and select the option for a lost, stolen, or damaged card.
Verify your identity with your card number if you have it, birth date, the last four digits of your Social Security number, and your ZIP code.
Ask the agent to freeze the account to prevent unauthorized use of your benefits.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 days.
Keep the confirmation number the agent provides until your new card arrives and is activated.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts will cause your card to be declined. You must reset your PIN to regain access to your funds. This can be done without speaking to a customer service agent.

Go to ConnectEBT.com or use the automated phone system to select the “Change/Reset PIN” option.
Enter your 16-digit EBT card number when prompted.
Confirm your identity using your ZIP code or Social Security digits, then choose a new four-digit PIN.
Memorize your new PIN. Never write it on the card or share it with anyone.
Test the new PIN with a small purchase or a balance inquiry before you go grocery shopping.

Benefits Not Deposited or Incorrect Balance

Sometimes funds are delayed due to processing issues or missing paperwork. If your benefits haven't appeared as expected, first confirm the correct date on the South Carolina issuance calendar.

Check your balance by logging into ConnectEBT or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Look for any recent letters, emails, or texts from DSS requesting documents like income verification.
Submit any outstanding paperwork through the DSS benefits portal or at your local county office.
If your account is still on hold after your documents are processed, contact customer service to request a case status escalation.

Card Declined or Invalid Card Error

A declined transaction can happen because of insufficient funds, a faulty card reader, or a flag on your account. Before trying again, it is a good idea to confirm you have enough funds for the purchase.

Use the store’s point-of-sale terminal for a balance inquiry. You can find full guidance on how to check your EBT balance.
Carefully re-swipe or insert your card and re-enter your PIN. Three incorrect PIN entries will lock your card.
Ask the cashier to try a different checkout lane or manually enter the card number.
If the card is still declined, call customer service from the store to request a real-time account check.
If the issue is a card defect, order a replacement and keep your receipt to complete the purchase later.

Suspicious or Unauthorized Transactions

Electronic benefit theft through skimming or phishing can drain your account. If you notice transactions you did not make, you must act immediately to report the potential EBT fraud and protect your remaining benefits.

Review your transaction history on ConnectEBT or by calling the automated balance line.
Report the electronic theft to customer service right away and ask them to disable the card.
Change your PIN online or through the automated phone system before your next benefits are loaded.
Request a new card and do not use the compromised card again.
File a fraud report with DSS and keep copies of all correspondence for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your real-time SNAP and EBT Cash balance. It also allows you to get cashback on eligible purchases at participating stores like Walmart, Target, and Kroger. To start, link your EBT card, shop for qualifying items, and scan your receipt in the app to receive your cashback.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

This guide simplifies managing your EBT benefits in South Carolina. You will find clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting your PIN, or reporting a suspicious transaction on your account.

How to Contact EBT Customer Service in South Carolina

You can reach South Carolina's EBT customer service through several channels for assistance.

Phone: The main South Carolina EBT Customer Service line is 1-800-554-5268. Its automated system is available 24/7 for balance inquiries, PIN changes, and reporting lost cards. Live representatives are available from 8:00 a.m. to 5:00 p.m. ET on weekdays. For other case questions, call the DSS Connect Call Center at 1-800-616-1309.
Email: There is no dedicated email address for EBT customer service. For all inquiries, you should use one of the designated phone numbers to get help with your account.
Mail: For formal correspondence, you can reach the South Carolina Department of Social Services at P.O. Box 1520, Columbia, SC 29202-1520. The physical delivery address is 1535 Confederate Avenue, Columbia, SC 29201-1915. Additional DSS contact details are available online.
In-Person: To speak with someone face-to-face, you can find your local office by using the DSS County Office Locator.

Multi-Lingual Support

South Carolina's EBT customer service line at 1-800-554-5268 provides interpreter services in multiple languages. Callers can select their preferred language through the automated menu. Commonly supported languages include Spanish, Chinese, and Vietnamese, with a full list of options available through the phone system.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the EBT system is designed to be straightforward, you might occasionally run into problems. Common issues range from a lost card to incorrect balances. Knowing the right steps to take can resolve these situations quickly and with minimal stress.

Lost, Stolen, or Damaged Card

A non-working card means you cannot access your benefits. If your card is lost, stolen, or physically damaged, you must report it immediately to protect your account balance and get a replacement on the way.

Call 1-800-554-5258 and select the option for a lost, stolen, or damaged card.
Verify your identity with your card number if you have it, birth date, the last four digits of your Social Security number, and your ZIP code.
Ask the agent to freeze the account to prevent unauthorized use of your benefits.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 days.
Keep the confirmation number the agent provides until your new card arrives and is activated.

Forgotten or Locked PIN

Forgetting your PIN or having it locked after too many incorrect attempts will cause your card to be declined. You must reset your PIN to regain access to your funds. This can be done without speaking to a customer service agent.

Go to ConnectEBT.com or use the automated phone system to select the “Change/Reset PIN” option.
Enter your 16-digit EBT card number when prompted.
Confirm your identity using your ZIP code or Social Security digits, then choose a new four-digit PIN.
Memorize your new PIN. Never write it on the card or share it with anyone.
Test the new PIN with a small purchase or a balance inquiry before you go grocery shopping.

Benefits Not Deposited or Incorrect Balance

Sometimes funds are delayed due to processing issues or missing paperwork. If your benefits haven't appeared as expected, first confirm the correct date on the South Carolina issuance calendar.

Check your balance by logging into ConnectEBT or using a free app like Benny, which shows your real-time SNAP and EBT Cash balance.
Look for any recent letters, emails, or texts from DSS requesting documents like income verification.
Submit any outstanding paperwork through the DSS benefits portal or at your local county office.
If your account is still on hold after your documents are processed, contact customer service to request a case status escalation.

Card Declined or Invalid Card Error

A declined transaction can happen because of insufficient funds, a faulty card reader, or a flag on your account. Before trying again, it is a good idea to confirm you have enough funds for the purchase.

Use the store’s point-of-sale terminal for a balance inquiry. You can find full guidance on how to check your EBT balance.
Carefully re-swipe or insert your card and re-enter your PIN. Three incorrect PIN entries will lock your card.
Ask the cashier to try a different checkout lane or manually enter the card number.
If the card is still declined, call customer service from the store to request a real-time account check.
If the issue is a card defect, order a replacement and keep your receipt to complete the purchase later.

Suspicious or Unauthorized Transactions

Electronic benefit theft through skimming or phishing can drain your account. If you notice transactions you did not make, you must act immediately to report the potential EBT fraud and protect your remaining benefits.

Review your transaction history on ConnectEBT or by calling the automated balance line.
Report the electronic theft to customer service right away and ask them to disable the card.
Change your PIN online or through the automated phone system before your next benefits are loaded.
Request a new card and do not use the compromised card again.
File a fraud report with DSS and keep copies of all correspondence for your records.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your real-time SNAP and EBT Cash balance. It also allows you to get cashback on eligible purchases at participating stores like Walmart, Target, and Kroger. To start, link your EBT card, shop for qualifying items, and scan your receipt in the app to receive your cashback.

Download Benny to take control of your spending and get more from your EBT benefits.