North Dakota EBT Customer Service: How to Get Help & Common Issues

Quickly contact ND EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.

Apr 3, 2025

Edward Cheng

Edward Cheng

North Dakota EBT Customer Service: How to Get Help & Common Issues

Quickly contact ND EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.

Apr 3, 2025

Edward Cheng

Edward Cheng

North Dakota EBT Customer Service: How to Get Help & Common Issues

Quickly contact ND EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.

Apr 3, 2025

Edward Cheng

Edward Cheng

North Dakota EBT Customer Service: How to Get Help & Common Issues

Quickly contact ND EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.

Apr 3, 2025

Edward Cheng

Edward Cheng

North Dakota EBT Customer Service: How to Get Help & Common Issues

Quickly contact ND EBT support to fix a lost card, forgotten PIN, missing benefits, or suspicious transactions.

Apr 3, 2025

Edward Cheng

Edward Cheng

SHARE

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Handling your North Dakota EBT benefits can be straightforward. This guide contains clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting a PIN, or reporting a questionable transaction.

How to Contact EBT Customer Service in North Dakota

There are several ways to contact EBT customer service in North Dakota.

  • Phone: For card-related help, such as activation or reporting a lost card, call the EBT Helpline at 1-800-630-4655. For questions about your case or benefits, contact the Customer Support Center at 1-866-614-6005. Additional contact information, including the TTY line at 711, is available on the state's EBT page.

  • Email: For general help with your case or to report benefit theft, send a message to applyforhelp@nd.gov.

  • Mail: You can submit case documents to the Customer Support Center's central mailbox at P.O. Box 5562, Bismarck ND 58506.

  • In-Person: Assistance is available at county-based Human Service Zone offices. Find your nearest office by visiting the Health & Human Services website or by calling the Customer Support Center.

Multi-Lingual Support

North Dakota provides interpreter services for EBT customer service calls. While a full list of languages is not published, assistance is available in Spanish, Somali, and Vietnamese, among others. Callers should request an interpreter when they connect with a representative at the EBT Helpline or the Customer Support Center.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include lost cards, forgotten PINs, transaction errors, potential fraud, and delayed benefit deposits. Knowing the right steps to take can help you resolve these situations quickly and efficiently.

Lost, Stolen, or Damaged EBT Card

If your card is missing or broken, you must report it immediately to protect your benefits. A replacement card will be mailed to you, which typically arrives within three to five business days. You can report the issue 24/7.

  • Call the North Dakota EBT customer service line at 1-800-630-4655. This number is also on the back of your card.

  • Follow the prompts to report your card as lost, stolen, or damaged.

  • Verify your identity with your card or Social Security number and answer security questions.

  • Request that your current card be deactivated and a new one mailed to your address on file.

  • Keep the confirmation number provided. If the card doesn't arrive on time, you can use this number to trace the shipment.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly three times will lock your account for the day. You can reset your PIN by phone or online to regain access to your benefits. Choose a new PIN that is secure and not easily guessed.

  • Call the EBT Helpline at 1-800-630-4655 and select the option for PIN services.

  • Enter your 16-digit card number and verify your identity when prompted.

  • Create a new four-digit PIN. Avoid using sequential numbers or personal dates.

  • Alternatively, you can reset your PIN through the ebtEDGE website or mobile app, as detailed in state publications.

  • Test the new PIN with a small purchase or at an ATM to confirm it works.

Card Will Not Swipe or Shows Error Messages at Checkout

Technical glitches can sometimes prevent a transaction from going through. Before assuming the worst, check for simple solutions like a dirty card strip or a malfunctioning terminal. Ruling out insufficient funds is also a good first step.

  • First, check your EBT balance. You can do this using your last store receipt or a free app like Benny to track your SNAP and EBT Cash balance.

  • If you see an "Invalid Card" or "Invalid PIN" error, try one more time carefully. A third failed attempt will lock your card for 24 hours.

  • Ask the cashier to wipe the magnetic strip on your card and try a different payment terminal.

  • If errors continue, call the helpline to report the problem and request a diagnostic check.

  • If a replacement card is necessary, monitor your account daily to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft, often through skimming or cloning, is a serious issue. If you notice transactions you did not make, you must act fast to freeze your account and report the fraud. North Dakota may replace stolen electronic benefits if they are reported promptly.

  • Review your transaction history on the ebtEDGE app. If you see unauthorized activity, freeze the card immediately within the app.

  • Call the North Dakota Health & Human Services Customer Support Center at 1-866-614-6005 to report the suspected electronic theft.

  • Complete a "Request for Replacement Benefit" form, which can be found at your local human service zone office.

  • Request a new card and ask the representative to flag the old card number for investigation.

  • Consider filing a police report and change your PIN regularly to protect your account.

Missing, Late, or Incorrect Benefit Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a processing delay with your case. Checking the official deposit schedule and your case status can often clarify the situation.

  • Compare today's date with the state's EBT deposit schedule. Payments scheduled for a weekend or holiday are issued the next business day.

  • Verify your current balance using your last receipt or an app like Benny. Keep a record of your balance for reference.

  • Check the status of any recent renewal paperwork, as processing delays can cause missed deposits.

  • If your account is on hold, call customer service to find out what information is needed to resolve it.

  • After submitting any required updates, confirm with the worker when your benefits will be released.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app for tracking your real-time SNAP and EBT Cash balance. It also provides cashback on eligible items at participating retailers like Walmart, Costco, and Target. To begin, link your EBT card to the app, make a purchase, and scan your receipt to get your rewards.

Download Benny to take charge of your spending and get more value from your EBT benefits.

SHARE

Handling your North Dakota EBT benefits can be straightforward. This guide contains clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting a PIN, or reporting a questionable transaction.

How to Contact EBT Customer Service in North Dakota

There are several ways to contact EBT customer service in North Dakota.

  • Phone: For card-related help, such as activation or reporting a lost card, call the EBT Helpline at 1-800-630-4655. For questions about your case or benefits, contact the Customer Support Center at 1-866-614-6005. Additional contact information, including the TTY line at 711, is available on the state's EBT page.

  • Email: For general help with your case or to report benefit theft, send a message to applyforhelp@nd.gov.

  • Mail: You can submit case documents to the Customer Support Center's central mailbox at P.O. Box 5562, Bismarck ND 58506.

  • In-Person: Assistance is available at county-based Human Service Zone offices. Find your nearest office by visiting the Health & Human Services website or by calling the Customer Support Center.

Multi-Lingual Support

North Dakota provides interpreter services for EBT customer service calls. While a full list of languages is not published, assistance is available in Spanish, Somali, and Vietnamese, among others. Callers should request an interpreter when they connect with a representative at the EBT Helpline or the Customer Support Center.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include lost cards, forgotten PINs, transaction errors, potential fraud, and delayed benefit deposits. Knowing the right steps to take can help you resolve these situations quickly and efficiently.

Lost, Stolen, or Damaged EBT Card

If your card is missing or broken, you must report it immediately to protect your benefits. A replacement card will be mailed to you, which typically arrives within three to five business days. You can report the issue 24/7.

  • Call the North Dakota EBT customer service line at 1-800-630-4655. This number is also on the back of your card.

  • Follow the prompts to report your card as lost, stolen, or damaged.

  • Verify your identity with your card or Social Security number and answer security questions.

  • Request that your current card be deactivated and a new one mailed to your address on file.

  • Keep the confirmation number provided. If the card doesn't arrive on time, you can use this number to trace the shipment.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly three times will lock your account for the day. You can reset your PIN by phone or online to regain access to your benefits. Choose a new PIN that is secure and not easily guessed.

  • Call the EBT Helpline at 1-800-630-4655 and select the option for PIN services.

  • Enter your 16-digit card number and verify your identity when prompted.

  • Create a new four-digit PIN. Avoid using sequential numbers or personal dates.

  • Alternatively, you can reset your PIN through the ebtEDGE website or mobile app, as detailed in state publications.

  • Test the new PIN with a small purchase or at an ATM to confirm it works.

Card Will Not Swipe or Shows Error Messages at Checkout

Technical glitches can sometimes prevent a transaction from going through. Before assuming the worst, check for simple solutions like a dirty card strip or a malfunctioning terminal. Ruling out insufficient funds is also a good first step.

  • First, check your EBT balance. You can do this using your last store receipt or a free app like Benny to track your SNAP and EBT Cash balance.

  • If you see an "Invalid Card" or "Invalid PIN" error, try one more time carefully. A third failed attempt will lock your card for 24 hours.

  • Ask the cashier to wipe the magnetic strip on your card and try a different payment terminal.

  • If errors continue, call the helpline to report the problem and request a diagnostic check.

  • If a replacement card is necessary, monitor your account daily to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft, often through skimming or cloning, is a serious issue. If you notice transactions you did not make, you must act fast to freeze your account and report the fraud. North Dakota may replace stolen electronic benefits if they are reported promptly.

  • Review your transaction history on the ebtEDGE app. If you see unauthorized activity, freeze the card immediately within the app.

  • Call the North Dakota Health & Human Services Customer Support Center at 1-866-614-6005 to report the suspected electronic theft.

  • Complete a "Request for Replacement Benefit" form, which can be found at your local human service zone office.

  • Request a new card and ask the representative to flag the old card number for investigation.

  • Consider filing a police report and change your PIN regularly to protect your account.

Missing, Late, or Incorrect Benefit Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a processing delay with your case. Checking the official deposit schedule and your case status can often clarify the situation.

  • Compare today's date with the state's EBT deposit schedule. Payments scheduled for a weekend or holiday are issued the next business day.

  • Verify your current balance using your last receipt or an app like Benny. Keep a record of your balance for reference.

  • Check the status of any recent renewal paperwork, as processing delays can cause missed deposits.

  • If your account is on hold, call customer service to find out what information is needed to resolve it.

  • After submitting any required updates, confirm with the worker when your benefits will be released.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app for tracking your real-time SNAP and EBT Cash balance. It also provides cashback on eligible items at participating retailers like Walmart, Costco, and Target. To begin, link your EBT card to the app, make a purchase, and scan your receipt to get your rewards.

Download Benny to take charge of your spending and get more value from your EBT benefits.

SHARE

Handling your North Dakota EBT benefits can be straightforward. This guide contains clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting a PIN, or reporting a questionable transaction.

How to Contact EBT Customer Service in North Dakota

There are several ways to contact EBT customer service in North Dakota.

  • Phone: For card-related help, such as activation or reporting a lost card, call the EBT Helpline at 1-800-630-4655. For questions about your case or benefits, contact the Customer Support Center at 1-866-614-6005. Additional contact information, including the TTY line at 711, is available on the state's EBT page.

  • Email: For general help with your case or to report benefit theft, send a message to applyforhelp@nd.gov.

  • Mail: You can submit case documents to the Customer Support Center's central mailbox at P.O. Box 5562, Bismarck ND 58506.

  • In-Person: Assistance is available at county-based Human Service Zone offices. Find your nearest office by visiting the Health & Human Services website or by calling the Customer Support Center.

Multi-Lingual Support

North Dakota provides interpreter services for EBT customer service calls. While a full list of languages is not published, assistance is available in Spanish, Somali, and Vietnamese, among others. Callers should request an interpreter when they connect with a representative at the EBT Helpline or the Customer Support Center.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include lost cards, forgotten PINs, transaction errors, potential fraud, and delayed benefit deposits. Knowing the right steps to take can help you resolve these situations quickly and efficiently.

Lost, Stolen, or Damaged EBT Card

If your card is missing or broken, you must report it immediately to protect your benefits. A replacement card will be mailed to you, which typically arrives within three to five business days. You can report the issue 24/7.

  • Call the North Dakota EBT customer service line at 1-800-630-4655. This number is also on the back of your card.

  • Follow the prompts to report your card as lost, stolen, or damaged.

  • Verify your identity with your card or Social Security number and answer security questions.

  • Request that your current card be deactivated and a new one mailed to your address on file.

  • Keep the confirmation number provided. If the card doesn't arrive on time, you can use this number to trace the shipment.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly three times will lock your account for the day. You can reset your PIN by phone or online to regain access to your benefits. Choose a new PIN that is secure and not easily guessed.

  • Call the EBT Helpline at 1-800-630-4655 and select the option for PIN services.

  • Enter your 16-digit card number and verify your identity when prompted.

  • Create a new four-digit PIN. Avoid using sequential numbers or personal dates.

  • Alternatively, you can reset your PIN through the ebtEDGE website or mobile app, as detailed in state publications.

  • Test the new PIN with a small purchase or at an ATM to confirm it works.

Card Will Not Swipe or Shows Error Messages at Checkout

Technical glitches can sometimes prevent a transaction from going through. Before assuming the worst, check for simple solutions like a dirty card strip or a malfunctioning terminal. Ruling out insufficient funds is also a good first step.

  • First, check your EBT balance. You can do this using your last store receipt or a free app like Benny to track your SNAP and EBT Cash balance.

  • If you see an "Invalid Card" or "Invalid PIN" error, try one more time carefully. A third failed attempt will lock your card for 24 hours.

  • Ask the cashier to wipe the magnetic strip on your card and try a different payment terminal.

  • If errors continue, call the helpline to report the problem and request a diagnostic check.

  • If a replacement card is necessary, monitor your account daily to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft, often through skimming or cloning, is a serious issue. If you notice transactions you did not make, you must act fast to freeze your account and report the fraud. North Dakota may replace stolen electronic benefits if they are reported promptly.

  • Review your transaction history on the ebtEDGE app. If you see unauthorized activity, freeze the card immediately within the app.

  • Call the North Dakota Health & Human Services Customer Support Center at 1-866-614-6005 to report the suspected electronic theft.

  • Complete a "Request for Replacement Benefit" form, which can be found at your local human service zone office.

  • Request a new card and ask the representative to flag the old card number for investigation.

  • Consider filing a police report and change your PIN regularly to protect your account.

Missing, Late, or Incorrect Benefit Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a processing delay with your case. Checking the official deposit schedule and your case status can often clarify the situation.

  • Compare today's date with the state's EBT deposit schedule. Payments scheduled for a weekend or holiday are issued the next business day.

  • Verify your current balance using your last receipt or an app like Benny. Keep a record of your balance for reference.

  • Check the status of any recent renewal paperwork, as processing delays can cause missed deposits.

  • If your account is on hold, call customer service to find out what information is needed to resolve it.

  • After submitting any required updates, confirm with the worker when your benefits will be released.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app for tracking your real-time SNAP and EBT Cash balance. It also provides cashback on eligible items at participating retailers like Walmart, Costco, and Target. To begin, link your EBT card to the app, make a purchase, and scan your receipt to get your rewards.

Download Benny to take charge of your spending and get more value from your EBT benefits.

SHARE

Handling your North Dakota EBT benefits can be straightforward. This guide contains clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting a PIN, or reporting a questionable transaction.

How to Contact EBT Customer Service in North Dakota

There are several ways to contact EBT customer service in North Dakota.

  • Phone: For card-related help, such as activation or reporting a lost card, call the EBT Helpline at 1-800-630-4655. For questions about your case or benefits, contact the Customer Support Center at 1-866-614-6005. Additional contact information, including the TTY line at 711, is available on the state's EBT page.

  • Email: For general help with your case or to report benefit theft, send a message to applyforhelp@nd.gov.

  • Mail: You can submit case documents to the Customer Support Center's central mailbox at P.O. Box 5562, Bismarck ND 58506.

  • In-Person: Assistance is available at county-based Human Service Zone offices. Find your nearest office by visiting the Health & Human Services website or by calling the Customer Support Center.

Multi-Lingual Support

North Dakota provides interpreter services for EBT customer service calls. While a full list of languages is not published, assistance is available in Spanish, Somali, and Vietnamese, among others. Callers should request an interpreter when they connect with a representative at the EBT Helpline or the Customer Support Center.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include lost cards, forgotten PINs, transaction errors, potential fraud, and delayed benefit deposits. Knowing the right steps to take can help you resolve these situations quickly and efficiently.

Lost, Stolen, or Damaged EBT Card

If your card is missing or broken, you must report it immediately to protect your benefits. A replacement card will be mailed to you, which typically arrives within three to five business days. You can report the issue 24/7.

  • Call the North Dakota EBT customer service line at 1-800-630-4655. This number is also on the back of your card.

  • Follow the prompts to report your card as lost, stolen, or damaged.

  • Verify your identity with your card or Social Security number and answer security questions.

  • Request that your current card be deactivated and a new one mailed to your address on file.

  • Keep the confirmation number provided. If the card doesn't arrive on time, you can use this number to trace the shipment.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly three times will lock your account for the day. You can reset your PIN by phone or online to regain access to your benefits. Choose a new PIN that is secure and not easily guessed.

  • Call the EBT Helpline at 1-800-630-4655 and select the option for PIN services.

  • Enter your 16-digit card number and verify your identity when prompted.

  • Create a new four-digit PIN. Avoid using sequential numbers or personal dates.

  • Alternatively, you can reset your PIN through the ebtEDGE website or mobile app, as detailed in state publications.

  • Test the new PIN with a small purchase or at an ATM to confirm it works.

Card Will Not Swipe or Shows Error Messages at Checkout

Technical glitches can sometimes prevent a transaction from going through. Before assuming the worst, check for simple solutions like a dirty card strip or a malfunctioning terminal. Ruling out insufficient funds is also a good first step.

  • First, check your EBT balance. You can do this using your last store receipt or a free app like Benny to track your SNAP and EBT Cash balance.

  • If you see an "Invalid Card" or "Invalid PIN" error, try one more time carefully. A third failed attempt will lock your card for 24 hours.

  • Ask the cashier to wipe the magnetic strip on your card and try a different payment terminal.

  • If errors continue, call the helpline to report the problem and request a diagnostic check.

  • If a replacement card is necessary, monitor your account daily to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft, often through skimming or cloning, is a serious issue. If you notice transactions you did not make, you must act fast to freeze your account and report the fraud. North Dakota may replace stolen electronic benefits if they are reported promptly.

  • Review your transaction history on the ebtEDGE app. If you see unauthorized activity, freeze the card immediately within the app.

  • Call the North Dakota Health & Human Services Customer Support Center at 1-866-614-6005 to report the suspected electronic theft.

  • Complete a "Request for Replacement Benefit" form, which can be found at your local human service zone office.

  • Request a new card and ask the representative to flag the old card number for investigation.

  • Consider filing a police report and change your PIN regularly to protect your account.

Missing, Late, or Incorrect Benefit Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a processing delay with your case. Checking the official deposit schedule and your case status can often clarify the situation.

  • Compare today's date with the state's EBT deposit schedule. Payments scheduled for a weekend or holiday are issued the next business day.

  • Verify your current balance using your last receipt or an app like Benny. Keep a record of your balance for reference.

  • Check the status of any recent renewal paperwork, as processing delays can cause missed deposits.

  • If your account is on hold, call customer service to find out what information is needed to resolve it.

  • After submitting any required updates, confirm with the worker when your benefits will be released.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app for tracking your real-time SNAP and EBT Cash balance. It also provides cashback on eligible items at participating retailers like Walmart, Costco, and Target. To begin, link your EBT card to the app, make a purchase, and scan your receipt to get your rewards.

Download Benny to take charge of your spending and get more value from your EBT benefits.

SHARE

Handling your North Dakota EBT benefits can be straightforward. This guide contains clear instructions for contacting customer service and resolving common issues, such as replacing a lost card, resetting a PIN, or reporting a questionable transaction.

How to Contact EBT Customer Service in North Dakota

There are several ways to contact EBT customer service in North Dakota.

  • Phone: For card-related help, such as activation or reporting a lost card, call the EBT Helpline at 1-800-630-4655. For questions about your case or benefits, contact the Customer Support Center at 1-866-614-6005. Additional contact information, including the TTY line at 711, is available on the state's EBT page.

  • Email: For general help with your case or to report benefit theft, send a message to applyforhelp@nd.gov.

  • Mail: You can submit case documents to the Customer Support Center's central mailbox at P.O. Box 5562, Bismarck ND 58506.

  • In-Person: Assistance is available at county-based Human Service Zone offices. Find your nearest office by visiting the Health & Human Services website or by calling the Customer Support Center.

Multi-Lingual Support

North Dakota provides interpreter services for EBT customer service calls. While a full list of languages is not published, assistance is available in Spanish, Somali, and Vietnamese, among others. Callers should request an interpreter when they connect with a representative at the EBT Helpline or the Customer Support Center.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system is usually straightforward, but issues can arise. Common problems include lost cards, forgotten PINs, transaction errors, potential fraud, and delayed benefit deposits. Knowing the right steps to take can help you resolve these situations quickly and efficiently.

Lost, Stolen, or Damaged EBT Card

If your card is missing or broken, you must report it immediately to protect your benefits. A replacement card will be mailed to you, which typically arrives within three to five business days. You can report the issue 24/7.

  • Call the North Dakota EBT customer service line at 1-800-630-4655. This number is also on the back of your card.

  • Follow the prompts to report your card as lost, stolen, or damaged.

  • Verify your identity with your card or Social Security number and answer security questions.

  • Request that your current card be deactivated and a new one mailed to your address on file.

  • Keep the confirmation number provided. If the card doesn't arrive on time, you can use this number to trace the shipment.

Forgotten, Locked, or Compromised PIN

Forgetting your PIN or entering it incorrectly three times will lock your account for the day. You can reset your PIN by phone or online to regain access to your benefits. Choose a new PIN that is secure and not easily guessed.

  • Call the EBT Helpline at 1-800-630-4655 and select the option for PIN services.

  • Enter your 16-digit card number and verify your identity when prompted.

  • Create a new four-digit PIN. Avoid using sequential numbers or personal dates.

  • Alternatively, you can reset your PIN through the ebtEDGE website or mobile app, as detailed in state publications.

  • Test the new PIN with a small purchase or at an ATM to confirm it works.

Card Will Not Swipe or Shows Error Messages at Checkout

Technical glitches can sometimes prevent a transaction from going through. Before assuming the worst, check for simple solutions like a dirty card strip or a malfunctioning terminal. Ruling out insufficient funds is also a good first step.

  • First, check your EBT balance. You can do this using your last store receipt or a free app like Benny to track your SNAP and EBT Cash balance.

  • If you see an "Invalid Card" or "Invalid PIN" error, try one more time carefully. A third failed attempt will lock your card for 24 hours.

  • Ask the cashier to wipe the magnetic strip on your card and try a different payment terminal.

  • If errors continue, call the helpline to report the problem and request a diagnostic check.

  • If a replacement card is necessary, monitor your account daily to ensure no unauthorized transactions occur.

Suspicious Transactions or Electronic Benefit Theft

Electronic benefit theft, often through skimming or cloning, is a serious issue. If you notice transactions you did not make, you must act fast to freeze your account and report the fraud. North Dakota may replace stolen electronic benefits if they are reported promptly.

  • Review your transaction history on the ebtEDGE app. If you see unauthorized activity, freeze the card immediately within the app.

  • Call the North Dakota Health & Human Services Customer Support Center at 1-866-614-6005 to report the suspected electronic theft.

  • Complete a "Request for Replacement Benefit" form, which can be found at your local human service zone office.

  • Request a new card and ask the representative to flag the old card number for investigation.

  • Consider filing a police report and change your PIN regularly to protect your account.

Missing, Late, or Incorrect Benefit Deposit

If your benefits haven't appeared as expected, it could be due to a holiday, a weekend, or a processing delay with your case. Checking the official deposit schedule and your case status can often clarify the situation.

  • Compare today's date with the state's EBT deposit schedule. Payments scheduled for a weekend or holiday are issued the next business day.

  • Verify your current balance using your last receipt or an app like Benny. Keep a record of your balance for reference.

  • Check the status of any recent renewal paperwork, as processing delays can cause missed deposits.

  • If your account is on hold, call customer service to find out what information is needed to resolve it.

  • After submitting any required updates, confirm with the worker when your benefits will be released.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app for tracking your real-time SNAP and EBT Cash balance. It also provides cashback on eligible items at participating retailers like Walmart, Costco, and Target. To begin, link your EBT card to the app, make a purchase, and scan your receipt to get your rewards.

Download Benny to take charge of your spending and get more value from your EBT benefits.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.