New Mexico EBT Customer Service: How to Get Help & Common Issues

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Getting help with your New Mexico EBT account is simple with the right information. This guide provides clear directions for contacting customer service and resolving common issues like replacing a lost card, resetting your PIN, or reporting a suspicious transaction.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several channels for assistance.

Phone: For case questions or card issues, call the Consolidated Customer Service Center at 1-800-283-4465 on weekdays. For 24/7 automated help with your balance, PIN, or a lost card, use 1-800-843-8303. The SNAP Help Line at 1-800-432-6217 can also provide benefit information during business hours.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov. This inbox is monitored by the Consolidated Customer Service Center staff.
Mail: A general mailing address is not available. If you need to mail documents, you must first call the CCSC at 1-800-283-4465 to obtain the correct Income Support Division office address for your case.
In-Person: To get help face-to-face, you can find your nearest Family Community Resource Center using the Field Office Locator.

Multi-Lingual Support

New Mexico EBT customer service offers interpreter services upon request. Phone menus provide options for English and Spanish, with common support also including Navajo and Vietnamese. You can call the Consolidated Customer Service Center at 1-800-283-4465 to request an interpreter for additional languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter a few common problems, from a lost card to delayed benefits. Understanding the steps to resolve these situations can help you restore access to your funds quickly and with minimal stress.

Lost Or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The first step is to report the card missing so it can be deactivated. A replacement card typically arrives within a week.

Immediately call the 24-hour FIS EBT Card Customer Service at 1-800-843-8303 to report the card missing and deactivate it.
Follow the prompts to order a replacement card, making sure to confirm your current mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number provided and monitor your mail for the new card.

Forgotten, Locked, Or Compromised PIN

If you forget your PIN or enter it incorrectly too many times, your account may be locked. You can reset your PIN using the ebtEDGE mobile app or the automated phone system without needing to speak to an agent.

Use the ebtEDGE mobile app or call the 24-hour customer service line and select the option to change your PIN.
Verify your identity by providing your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is secure and difficult for others to guess.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Damaged Or Not Working

A worn or damaged EBT card can cause transaction failures at checkout. Sometimes the issue is a dirty card reader or a low balance, so it is wise to check these possibilities before ordering a replacement.

Gently clean the card’s magnetic stripe and chip with a soft, dry cloth and try again at a different terminal.
Check your EBT balance using the ebtEDGE website or a free app like Benny to rule out insufficient funds.
If the card is physically damaged or still fails, request a replacement through the ebtEDGE app or by phone.
Freeze the card to protect your funds until the new one arrives and is activated.

Monthly Benefits Delayed Or Missing

If your benefits have not appeared on your scheduled day, the delay could be due to a holiday, a processing issue, or incomplete paperwork. Verifying your information is the first step to resolving the problem.

Confirm your deposit date on the New Mexico issuance calendar to see if there are any known delays.
Review your account balance on the ebtEDGE app or website to ensure it is not just a display glitch.
Make sure all your recertification documents have been submitted and verified by the state agency.
If your benefits are still missing, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Suspected Benefit Theft

Scammers may use skimming or phishing tactics to steal SNAP benefits. If you notice unauthorized transactions, you must act swiftly to report the potential fraud and protect your remaining funds. New Mexico may replace benefits stolen after October 2022 if reported promptly.

Review your transaction history on the ebtEDGE app or your receipts for any purchases you did not make.
Immediately freeze your card via the app or phone, change your PIN, and request a new card.
Report the theft to the New Mexico Human Services Department within 30 days to begin the benefit replacement process.
File a police report and keep a copy, as the state may require it for its investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting help with your New Mexico EBT account is simple with the right information. This guide provides clear directions for contacting customer service and resolving common issues like replacing a lost card, resetting your PIN, or reporting a suspicious transaction.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several channels for assistance.

Phone: For case questions or card issues, call the Consolidated Customer Service Center at 1-800-283-4465 on weekdays. For 24/7 automated help with your balance, PIN, or a lost card, use 1-800-843-8303. The SNAP Help Line at 1-800-432-6217 can also provide benefit information during business hours.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov. This inbox is monitored by the Consolidated Customer Service Center staff.
Mail: A general mailing address is not available. If you need to mail documents, you must first call the CCSC at 1-800-283-4465 to obtain the correct Income Support Division office address for your case.
In-Person: To get help face-to-face, you can find your nearest Family Community Resource Center using the Field Office Locator.

Multi-Lingual Support

New Mexico EBT customer service offers interpreter services upon request. Phone menus provide options for English and Spanish, with common support also including Navajo and Vietnamese. You can call the Consolidated Customer Service Center at 1-800-283-4465 to request an interpreter for additional languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter a few common problems, from a lost card to delayed benefits. Understanding the steps to resolve these situations can help you restore access to your funds quickly and with minimal stress.

Lost Or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The first step is to report the card missing so it can be deactivated. A replacement card typically arrives within a week.

Immediately call the 24-hour FIS EBT Card Customer Service at 1-800-843-8303 to report the card missing and deactivate it.
Follow the prompts to order a replacement card, making sure to confirm your current mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number provided and monitor your mail for the new card.

Forgotten, Locked, Or Compromised PIN

If you forget your PIN or enter it incorrectly too many times, your account may be locked. You can reset your PIN using the ebtEDGE mobile app or the automated phone system without needing to speak to an agent.

Use the ebtEDGE mobile app or call the 24-hour customer service line and select the option to change your PIN.
Verify your identity by providing your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is secure and difficult for others to guess.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Damaged Or Not Working

A worn or damaged EBT card can cause transaction failures at checkout. Sometimes the issue is a dirty card reader or a low balance, so it is wise to check these possibilities before ordering a replacement.

Gently clean the card’s magnetic stripe and chip with a soft, dry cloth and try again at a different terminal.
Check your EBT balance using the ebtEDGE website or a free app like Benny to rule out insufficient funds.
If the card is physically damaged or still fails, request a replacement through the ebtEDGE app or by phone.
Freeze the card to protect your funds until the new one arrives and is activated.

Monthly Benefits Delayed Or Missing

If your benefits have not appeared on your scheduled day, the delay could be due to a holiday, a processing issue, or incomplete paperwork. Verifying your information is the first step to resolving the problem.

Confirm your deposit date on the New Mexico issuance calendar to see if there are any known delays.
Review your account balance on the ebtEDGE app or website to ensure it is not just a display glitch.
Make sure all your recertification documents have been submitted and verified by the state agency.
If your benefits are still missing, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Suspected Benefit Theft

Scammers may use skimming or phishing tactics to steal SNAP benefits. If you notice unauthorized transactions, you must act swiftly to report the potential fraud and protect your remaining funds. New Mexico may replace benefits stolen after October 2022 if reported promptly.

Review your transaction history on the ebtEDGE app or your receipts for any purchases you did not make.
Immediately freeze your card via the app or phone, change your PIN, and request a new card.
Report the theft to the New Mexico Human Services Department within 30 days to begin the benefit replacement process.
File a police report and keep a copy, as the state may require it for its investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting help with your New Mexico EBT account is simple with the right information. This guide provides clear directions for contacting customer service and resolving common issues like replacing a lost card, resetting your PIN, or reporting a suspicious transaction.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several channels for assistance.

Phone: For case questions or card issues, call the Consolidated Customer Service Center at 1-800-283-4465 on weekdays. For 24/7 automated help with your balance, PIN, or a lost card, use 1-800-843-8303. The SNAP Help Line at 1-800-432-6217 can also provide benefit information during business hours.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov. This inbox is monitored by the Consolidated Customer Service Center staff.
Mail: A general mailing address is not available. If you need to mail documents, you must first call the CCSC at 1-800-283-4465 to obtain the correct Income Support Division office address for your case.
In-Person: To get help face-to-face, you can find your nearest Family Community Resource Center using the Field Office Locator.

Multi-Lingual Support

New Mexico EBT customer service offers interpreter services upon request. Phone menus provide options for English and Spanish, with common support also including Navajo and Vietnamese. You can call the Consolidated Customer Service Center at 1-800-283-4465 to request an interpreter for additional languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter a few common problems, from a lost card to delayed benefits. Understanding the steps to resolve these situations can help you restore access to your funds quickly and with minimal stress.

Lost Or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The first step is to report the card missing so it can be deactivated. A replacement card typically arrives within a week.

Immediately call the 24-hour FIS EBT Card Customer Service at 1-800-843-8303 to report the card missing and deactivate it.
Follow the prompts to order a replacement card, making sure to confirm your current mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number provided and monitor your mail for the new card.

Forgotten, Locked, Or Compromised PIN

If you forget your PIN or enter it incorrectly too many times, your account may be locked. You can reset your PIN using the ebtEDGE mobile app or the automated phone system without needing to speak to an agent.

Use the ebtEDGE mobile app or call the 24-hour customer service line and select the option to change your PIN.
Verify your identity by providing your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is secure and difficult for others to guess.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Damaged Or Not Working

A worn or damaged EBT card can cause transaction failures at checkout. Sometimes the issue is a dirty card reader or a low balance, so it is wise to check these possibilities before ordering a replacement.

Gently clean the card’s magnetic stripe and chip with a soft, dry cloth and try again at a different terminal.
Check your EBT balance using the ebtEDGE website or a free app like Benny to rule out insufficient funds.
If the card is physically damaged or still fails, request a replacement through the ebtEDGE app or by phone.
Freeze the card to protect your funds until the new one arrives and is activated.

Monthly Benefits Delayed Or Missing

If your benefits have not appeared on your scheduled day, the delay could be due to a holiday, a processing issue, or incomplete paperwork. Verifying your information is the first step to resolving the problem.

Confirm your deposit date on the New Mexico issuance calendar to see if there are any known delays.
Review your account balance on the ebtEDGE app or website to ensure it is not just a display glitch.
Make sure all your recertification documents have been submitted and verified by the state agency.
If your benefits are still missing, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Suspected Benefit Theft

Scammers may use skimming or phishing tactics to steal SNAP benefits. If you notice unauthorized transactions, you must act swiftly to report the potential fraud and protect your remaining funds. New Mexico may replace benefits stolen after October 2022 if reported promptly.

Review your transaction history on the ebtEDGE app or your receipts for any purchases you did not make.
Immediately freeze your card via the app or phone, change your PIN, and request a new card.
Report the theft to the New Mexico Human Services Department within 30 days to begin the benefit replacement process.
File a police report and keep a copy, as the state may require it for its investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting help with your New Mexico EBT account is simple with the right information. This guide provides clear directions for contacting customer service and resolving common issues like replacing a lost card, resetting your PIN, or reporting a suspicious transaction.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several channels for assistance.

Phone: For case questions or card issues, call the Consolidated Customer Service Center at 1-800-283-4465 on weekdays. For 24/7 automated help with your balance, PIN, or a lost card, use 1-800-843-8303. The SNAP Help Line at 1-800-432-6217 can also provide benefit information during business hours.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov. This inbox is monitored by the Consolidated Customer Service Center staff.
Mail: A general mailing address is not available. If you need to mail documents, you must first call the CCSC at 1-800-283-4465 to obtain the correct Income Support Division office address for your case.
In-Person: To get help face-to-face, you can find your nearest Family Community Resource Center using the Field Office Locator.

Multi-Lingual Support

New Mexico EBT customer service offers interpreter services upon request. Phone menus provide options for English and Spanish, with common support also including Navajo and Vietnamese. You can call the Consolidated Customer Service Center at 1-800-283-4465 to request an interpreter for additional languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter a few common problems, from a lost card to delayed benefits. Understanding the steps to resolve these situations can help you restore access to your funds quickly and with minimal stress.

Lost Or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The first step is to report the card missing so it can be deactivated. A replacement card typically arrives within a week.

Immediately call the 24-hour FIS EBT Card Customer Service at 1-800-843-8303 to report the card missing and deactivate it.
Follow the prompts to order a replacement card, making sure to confirm your current mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number provided and monitor your mail for the new card.

Forgotten, Locked, Or Compromised PIN

If you forget your PIN or enter it incorrectly too many times, your account may be locked. You can reset your PIN using the ebtEDGE mobile app or the automated phone system without needing to speak to an agent.

Use the ebtEDGE mobile app or call the 24-hour customer service line and select the option to change your PIN.
Verify your identity by providing your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is secure and difficult for others to guess.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Damaged Or Not Working

A worn or damaged EBT card can cause transaction failures at checkout. Sometimes the issue is a dirty card reader or a low balance, so it is wise to check these possibilities before ordering a replacement.

Gently clean the card’s magnetic stripe and chip with a soft, dry cloth and try again at a different terminal.
Check your EBT balance using the ebtEDGE website or a free app like Benny to rule out insufficient funds.
If the card is physically damaged or still fails, request a replacement through the ebtEDGE app or by phone.
Freeze the card to protect your funds until the new one arrives and is activated.

Monthly Benefits Delayed Or Missing

If your benefits have not appeared on your scheduled day, the delay could be due to a holiday, a processing issue, or incomplete paperwork. Verifying your information is the first step to resolving the problem.

Confirm your deposit date on the New Mexico issuance calendar to see if there are any known delays.
Review your account balance on the ebtEDGE app or website to ensure it is not just a display glitch.
Make sure all your recertification documents have been submitted and verified by the state agency.
If your benefits are still missing, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Suspected Benefit Theft

Scammers may use skimming or phishing tactics to steal SNAP benefits. If you notice unauthorized transactions, you must act swiftly to report the potential fraud and protect your remaining funds. New Mexico may replace benefits stolen after October 2022 if reported promptly.

Review your transaction history on the ebtEDGE app or your receipts for any purchases you did not make.
Immediately freeze your card via the app or phone, change your PIN, and request a new card.
Report the theft to the New Mexico Human Services Department within 30 days to begin the benefit replacement process.
File a police report and keep a copy, as the state may require it for its investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Getting help with your New Mexico EBT account is simple with the right information. This guide provides clear directions for contacting customer service and resolving common issues like replacing a lost card, resetting your PIN, or reporting a suspicious transaction.

How to Contact EBT Customer Service in New Mexico

You can reach New Mexico's EBT customer service through several channels for assistance.

Phone: For case questions or card issues, call the Consolidated Customer Service Center at 1-800-283-4465 on weekdays. For 24/7 automated help with your balance, PIN, or a lost card, use 1-800-843-8303. The SNAP Help Line at 1-800-432-6217 can also provide benefit information during business hours.
Email: You can send all SNAP and EBT customer service requests to NM.Customers@hsd.nm.gov. This inbox is monitored by the Consolidated Customer Service Center staff.
Mail: A general mailing address is not available. If you need to mail documents, you must first call the CCSC at 1-800-283-4465 to obtain the correct Income Support Division office address for your case.
In-Person: To get help face-to-face, you can find your nearest Family Community Resource Center using the Field Office Locator.

Multi-Lingual Support

New Mexico EBT customer service offers interpreter services upon request. Phone menus provide options for English and Spanish, with common support also including Navajo and Vietnamese. You can call the Consolidated Customer Service Center at 1-800-283-4465 to request an interpreter for additional languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Cardholders may encounter a few common problems, from a lost card to delayed benefits. Understanding the steps to resolve these situations can help you restore access to your funds quickly and with minimal stress.

Lost Or Stolen EBT Card

Misplacing your EBT card or having it stolen requires immediate action to protect your benefits. The first step is to report the card missing so it can be deactivated. A replacement card typically arrives within a week.

Immediately call the 24-hour FIS EBT Card Customer Service at 1-800-843-8303 to report the card missing and deactivate it.
Follow the prompts to order a replacement card, making sure to confirm your current mailing address.
Ask about the replacement card fee, which is typically $1.25, and how it will be deducted from your account.
Keep the confirmation number provided and monitor your mail for the new card.

Forgotten, Locked, Or Compromised PIN

If you forget your PIN or enter it incorrectly too many times, your account may be locked. You can reset your PIN using the ebtEDGE mobile app or the automated phone system without needing to speak to an agent.

Use the ebtEDGE mobile app or call the 24-hour customer service line and select the option to change your PIN.
Verify your identity by providing your card number, Social Security number, and date of birth.
Choose a new four-digit PIN that is secure and difficult for others to guess.
Test the new PIN with a small purchase or at an ATM to confirm it works correctly.

Card Damaged Or Not Working

A worn or damaged EBT card can cause transaction failures at checkout. Sometimes the issue is a dirty card reader or a low balance, so it is wise to check these possibilities before ordering a replacement.

Gently clean the card’s magnetic stripe and chip with a soft, dry cloth and try again at a different terminal.
Check your EBT balance using the ebtEDGE website or a free app like Benny to rule out insufficient funds.
If the card is physically damaged or still fails, request a replacement through the ebtEDGE app or by phone.
Freeze the card to protect your funds until the new one arrives and is activated.

Monthly Benefits Delayed Or Missing

If your benefits have not appeared on your scheduled day, the delay could be due to a holiday, a processing issue, or incomplete paperwork. Verifying your information is the first step to resolving the problem.

Confirm your deposit date on the New Mexico issuance calendar to see if there are any known delays.
Review your account balance on the ebtEDGE app or website to ensure it is not just a display glitch.
Make sure all your recertification documents have been submitted and verified by the state agency.
If your benefits are still missing, contact the Consolidated Customer Service Center at 1-800-283-4465 to ask an agent about your case.

Suspected Benefit Theft

Scammers may use skimming or phishing tactics to steal SNAP benefits. If you notice unauthorized transactions, you must act swiftly to report the potential fraud and protect your remaining funds. New Mexico may replace benefits stolen after October 2022 if reported promptly.

Review your transaction history on the ebtEDGE app or your receipts for any purchases you did not make.
Immediately freeze your card via the app or phone, change your PIN, and request a new card.
Report the theft to the New Mexico Human Services Department within 30 days to begin the benefit replacement process.
File a police report and keep a copy, as the state may require it for its investigation.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.