Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025

Steve Austin

Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025

Steve Austin

Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025

Steve Austin

Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025

Steve Austin

Nebraska EBT Customer Service: How to Get Help & Common Issues
Contact Nebraska EBT customer service for a lost card, forgotten PIN, missing benefits, or suspicious transactions.
Apr 3, 2025

Steve Austin

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Handling your EBT benefits in Nebraska can be a straightforward process. Whether you need to replace a lost card, reset your PIN, or report a questionable transaction, this guide details clear directions for reaching Nebraska's EBT customer service and solving common issues without delay.
How to Contact EBT Customer Service in Nebraska
You can reach Nebraska's EBT customer service through several different channels.
Phone: For 24/7 automated help with your balance, PIN, or to report a lost or stolen card, call the Nebraska EBT Card Customer Service at 877-247-6328. For other SNAP questions, application status, or replacement card requests, contact the DHHS Customer Service Center at 800-383-4278 (or 402-595-1258 for Omaha callers and 402-323-3900 for Lincoln callers) from Monday to Friday, 8 a.m. to 5 p.m. CT.
Email: For general case inquiries, you can send a message to the Nebraska Department of Health and Human Services at [email protected].
Mail: You can submit SNAP and EBT documents to PO Box 2992, Omaha, NE 68103. Other correspondence can be sent to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find your nearest office, use the Nebraska DHHS Local Office Finder. If you do not have internet access, you can call 800-383-4278 to get location information.
Multi-Lingual Support
By calling the Nebraska EBT Card Customer Service hotline at 877-247-6328, you can access free interpreter services through LanguageLine. Support is available in more than 170 languages, including Spanish, Vietnamese, and Somali.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, recipients may occasionally encounter problems. Common issues include a lost card, suspected fraud, missing benefits, a declined transaction, or a forgotten PIN. Knowing the right steps can help you resolve these situations quickly and protect your benefits.
Lost, Stolen or Damaged EBT Card
If your card is gone or unusable, you must act immediately to protect your account balance. The first step is to report the issue to Nebraska EBT Customer Service to deactivate the card and prevent anyone else from using it.
Call the toll-free Nebraska EBT Customer Service number at 877-247-6328. This number is also on the back of your card and the DHHS website.
Follow the prompts to report a lost, stolen, or damaged card. The system will automatically deactivate it.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, activate it and set a new PIN by following the instructions provided.
Review recent transactions on the ebtEDGE app to check for unauthorized purchases made after you reported the loss.
Unauthorized or Suspicious Transactions
Card skimming and other types of fraud can drain your benefits. If you notice transactions you don't recognize, taking swift action can help you recover your funds and secure your account from further misuse.
Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN through the app or by phone to prevent more fraudulent activity.
Use the ebtEDGE security features to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and open a claim.
If advised, request a new card and keep your case number for reference until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
Benefits are typically deposited on the same day each month. If your funds haven't arrived as expected, there could be several reasons, from a simple holiday delay to an issue with your case eligibility.
First, check your expected EBT deposit schedule. Deposits may be delayed if the date falls on a weekend or holiday.
Ensure your recent renewal paperwork and all required verification documents have been submitted and approved.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility.
If there's no clear reason for the delay, contact your local DHHS worker to resolve any documentation issues.
Card Declined or Not Working at the Checkout
A declined card at checkout is often due to insufficient funds, but it can also signal a technical problem with the card or the retailer's terminal. A few quick checks can usually identify the cause.
Ask the cashier to retry the transaction, confirming the machine is set to "EBT."
Instantly check your EBT balance. You can use the ebtEDGE app or a free balance-checking app like Benny.
If your balance is sufficient, inspect the card's magnetic strip and chip for damage. Gently clean it and try again.
If the card is rejected at multiple stores, there may be a system-wide outage or a lock on your account.
If instructed by customer service, request a replacement card and document the details of the failed transaction.
Forgotten PIN or Card Locked
Forgetting your PIN or entering it incorrectly too many times will lock your card for security. You can reset your PIN and unlock your card by verifying your identity over the phone or through the app.
Call the Nebraska EBT Customer Service line and select the option for a PIN change or reset.
You will need your card number, the last four digits of the primary account holder's Social Security number, and their date of birth.
Choose a new four-digit PIN that is not easy to guess, like your birth year or "1234."
If your card was locked, ask the agent to unfreeze it or do so yourself in the ebtEDGE app after the PIN is reset.
Test the new PIN. If it still doesn't work, the card itself may be corrupted and need replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Nebraska can be a straightforward process. Whether you need to replace a lost card, reset your PIN, or report a questionable transaction, this guide details clear directions for reaching Nebraska's EBT customer service and solving common issues without delay.
How to Contact EBT Customer Service in Nebraska
You can reach Nebraska's EBT customer service through several different channels.
Phone: For 24/7 automated help with your balance, PIN, or to report a lost or stolen card, call the Nebraska EBT Card Customer Service at 877-247-6328. For other SNAP questions, application status, or replacement card requests, contact the DHHS Customer Service Center at 800-383-4278 (or 402-595-1258 for Omaha callers and 402-323-3900 for Lincoln callers) from Monday to Friday, 8 a.m. to 5 p.m. CT.
Email: For general case inquiries, you can send a message to the Nebraska Department of Health and Human Services at [email protected].
Mail: You can submit SNAP and EBT documents to PO Box 2992, Omaha, NE 68103. Other correspondence can be sent to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find your nearest office, use the Nebraska DHHS Local Office Finder. If you do not have internet access, you can call 800-383-4278 to get location information.
Multi-Lingual Support
By calling the Nebraska EBT Card Customer Service hotline at 877-247-6328, you can access free interpreter services through LanguageLine. Support is available in more than 170 languages, including Spanish, Vietnamese, and Somali.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, recipients may occasionally encounter problems. Common issues include a lost card, suspected fraud, missing benefits, a declined transaction, or a forgotten PIN. Knowing the right steps can help you resolve these situations quickly and protect your benefits.
Lost, Stolen or Damaged EBT Card
If your card is gone or unusable, you must act immediately to protect your account balance. The first step is to report the issue to Nebraska EBT Customer Service to deactivate the card and prevent anyone else from using it.
Call the toll-free Nebraska EBT Customer Service number at 877-247-6328. This number is also on the back of your card and the DHHS website.
Follow the prompts to report a lost, stolen, or damaged card. The system will automatically deactivate it.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, activate it and set a new PIN by following the instructions provided.
Review recent transactions on the ebtEDGE app to check for unauthorized purchases made after you reported the loss.
Unauthorized or Suspicious Transactions
Card skimming and other types of fraud can drain your benefits. If you notice transactions you don't recognize, taking swift action can help you recover your funds and secure your account from further misuse.
Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN through the app or by phone to prevent more fraudulent activity.
Use the ebtEDGE security features to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and open a claim.
If advised, request a new card and keep your case number for reference until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
Benefits are typically deposited on the same day each month. If your funds haven't arrived as expected, there could be several reasons, from a simple holiday delay to an issue with your case eligibility.
First, check your expected EBT deposit schedule. Deposits may be delayed if the date falls on a weekend or holiday.
Ensure your recent renewal paperwork and all required verification documents have been submitted and approved.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility.
If there's no clear reason for the delay, contact your local DHHS worker to resolve any documentation issues.
Card Declined or Not Working at the Checkout
A declined card at checkout is often due to insufficient funds, but it can also signal a technical problem with the card or the retailer's terminal. A few quick checks can usually identify the cause.
Ask the cashier to retry the transaction, confirming the machine is set to "EBT."
Instantly check your EBT balance. You can use the ebtEDGE app or a free balance-checking app like Benny.
If your balance is sufficient, inspect the card's magnetic strip and chip for damage. Gently clean it and try again.
If the card is rejected at multiple stores, there may be a system-wide outage or a lock on your account.
If instructed by customer service, request a replacement card and document the details of the failed transaction.
Forgotten PIN or Card Locked
Forgetting your PIN or entering it incorrectly too many times will lock your card for security. You can reset your PIN and unlock your card by verifying your identity over the phone or through the app.
Call the Nebraska EBT Customer Service line and select the option for a PIN change or reset.
You will need your card number, the last four digits of the primary account holder's Social Security number, and their date of birth.
Choose a new four-digit PIN that is not easy to guess, like your birth year or "1234."
If your card was locked, ask the agent to unfreeze it or do so yourself in the ebtEDGE app after the PIN is reset.
Test the new PIN. If it still doesn't work, the card itself may be corrupted and need replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Nebraska can be a straightforward process. Whether you need to replace a lost card, reset your PIN, or report a questionable transaction, this guide details clear directions for reaching Nebraska's EBT customer service and solving common issues without delay.
How to Contact EBT Customer Service in Nebraska
You can reach Nebraska's EBT customer service through several different channels.
Phone: For 24/7 automated help with your balance, PIN, or to report a lost or stolen card, call the Nebraska EBT Card Customer Service at 877-247-6328. For other SNAP questions, application status, or replacement card requests, contact the DHHS Customer Service Center at 800-383-4278 (or 402-595-1258 for Omaha callers and 402-323-3900 for Lincoln callers) from Monday to Friday, 8 a.m. to 5 p.m. CT.
Email: For general case inquiries, you can send a message to the Nebraska Department of Health and Human Services at [email protected].
Mail: You can submit SNAP and EBT documents to PO Box 2992, Omaha, NE 68103. Other correspondence can be sent to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find your nearest office, use the Nebraska DHHS Local Office Finder. If you do not have internet access, you can call 800-383-4278 to get location information.
Multi-Lingual Support
By calling the Nebraska EBT Card Customer Service hotline at 877-247-6328, you can access free interpreter services through LanguageLine. Support is available in more than 170 languages, including Spanish, Vietnamese, and Somali.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, recipients may occasionally encounter problems. Common issues include a lost card, suspected fraud, missing benefits, a declined transaction, or a forgotten PIN. Knowing the right steps can help you resolve these situations quickly and protect your benefits.
Lost, Stolen or Damaged EBT Card
If your card is gone or unusable, you must act immediately to protect your account balance. The first step is to report the issue to Nebraska EBT Customer Service to deactivate the card and prevent anyone else from using it.
Call the toll-free Nebraska EBT Customer Service number at 877-247-6328. This number is also on the back of your card and the DHHS website.
Follow the prompts to report a lost, stolen, or damaged card. The system will automatically deactivate it.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, activate it and set a new PIN by following the instructions provided.
Review recent transactions on the ebtEDGE app to check for unauthorized purchases made after you reported the loss.
Unauthorized or Suspicious Transactions
Card skimming and other types of fraud can drain your benefits. If you notice transactions you don't recognize, taking swift action can help you recover your funds and secure your account from further misuse.
Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN through the app or by phone to prevent more fraudulent activity.
Use the ebtEDGE security features to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and open a claim.
If advised, request a new card and keep your case number for reference until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
Benefits are typically deposited on the same day each month. If your funds haven't arrived as expected, there could be several reasons, from a simple holiday delay to an issue with your case eligibility.
First, check your expected EBT deposit schedule. Deposits may be delayed if the date falls on a weekend or holiday.
Ensure your recent renewal paperwork and all required verification documents have been submitted and approved.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility.
If there's no clear reason for the delay, contact your local DHHS worker to resolve any documentation issues.
Card Declined or Not Working at the Checkout
A declined card at checkout is often due to insufficient funds, but it can also signal a technical problem with the card or the retailer's terminal. A few quick checks can usually identify the cause.
Ask the cashier to retry the transaction, confirming the machine is set to "EBT."
Instantly check your EBT balance. You can use the ebtEDGE app or a free balance-checking app like Benny.
If your balance is sufficient, inspect the card's magnetic strip and chip for damage. Gently clean it and try again.
If the card is rejected at multiple stores, there may be a system-wide outage or a lock on your account.
If instructed by customer service, request a replacement card and document the details of the failed transaction.
Forgotten PIN or Card Locked
Forgetting your PIN or entering it incorrectly too many times will lock your card for security. You can reset your PIN and unlock your card by verifying your identity over the phone or through the app.
Call the Nebraska EBT Customer Service line and select the option for a PIN change or reset.
You will need your card number, the last four digits of the primary account holder's Social Security number, and their date of birth.
Choose a new four-digit PIN that is not easy to guess, like your birth year or "1234."
If your card was locked, ask the agent to unfreeze it or do so yourself in the ebtEDGE app after the PIN is reset.
Test the new PIN. If it still doesn't work, the card itself may be corrupted and need replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Nebraska can be a straightforward process. Whether you need to replace a lost card, reset your PIN, or report a questionable transaction, this guide details clear directions for reaching Nebraska's EBT customer service and solving common issues without delay.
How to Contact EBT Customer Service in Nebraska
You can reach Nebraska's EBT customer service through several different channels.
Phone: For 24/7 automated help with your balance, PIN, or to report a lost or stolen card, call the Nebraska EBT Card Customer Service at 877-247-6328. For other SNAP questions, application status, or replacement card requests, contact the DHHS Customer Service Center at 800-383-4278 (or 402-595-1258 for Omaha callers and 402-323-3900 for Lincoln callers) from Monday to Friday, 8 a.m. to 5 p.m. CT.
Email: For general case inquiries, you can send a message to the Nebraska Department of Health and Human Services at [email protected].
Mail: You can submit SNAP and EBT documents to PO Box 2992, Omaha, NE 68103. Other correspondence can be sent to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find your nearest office, use the Nebraska DHHS Local Office Finder. If you do not have internet access, you can call 800-383-4278 to get location information.
Multi-Lingual Support
By calling the Nebraska EBT Card Customer Service hotline at 877-247-6328, you can access free interpreter services through LanguageLine. Support is available in more than 170 languages, including Spanish, Vietnamese, and Somali.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, recipients may occasionally encounter problems. Common issues include a lost card, suspected fraud, missing benefits, a declined transaction, or a forgotten PIN. Knowing the right steps can help you resolve these situations quickly and protect your benefits.
Lost, Stolen or Damaged EBT Card
If your card is gone or unusable, you must act immediately to protect your account balance. The first step is to report the issue to Nebraska EBT Customer Service to deactivate the card and prevent anyone else from using it.
Call the toll-free Nebraska EBT Customer Service number at 877-247-6328. This number is also on the back of your card and the DHHS website.
Follow the prompts to report a lost, stolen, or damaged card. The system will automatically deactivate it.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, activate it and set a new PIN by following the instructions provided.
Review recent transactions on the ebtEDGE app to check for unauthorized purchases made after you reported the loss.
Unauthorized or Suspicious Transactions
Card skimming and other types of fraud can drain your benefits. If you notice transactions you don't recognize, taking swift action can help you recover your funds and secure your account from further misuse.
Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN through the app or by phone to prevent more fraudulent activity.
Use the ebtEDGE security features to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and open a claim.
If advised, request a new card and keep your case number for reference until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
Benefits are typically deposited on the same day each month. If your funds haven't arrived as expected, there could be several reasons, from a simple holiday delay to an issue with your case eligibility.
First, check your expected EBT deposit schedule. Deposits may be delayed if the date falls on a weekend or holiday.
Ensure your recent renewal paperwork and all required verification documents have been submitted and approved.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility.
If there's no clear reason for the delay, contact your local DHHS worker to resolve any documentation issues.
Card Declined or Not Working at the Checkout
A declined card at checkout is often due to insufficient funds, but it can also signal a technical problem with the card or the retailer's terminal. A few quick checks can usually identify the cause.
Ask the cashier to retry the transaction, confirming the machine is set to "EBT."
Instantly check your EBT balance. You can use the ebtEDGE app or a free balance-checking app like Benny.
If your balance is sufficient, inspect the card's magnetic strip and chip for damage. Gently clean it and try again.
If the card is rejected at multiple stores, there may be a system-wide outage or a lock on your account.
If instructed by customer service, request a replacement card and document the details of the failed transaction.
Forgotten PIN or Card Locked
Forgetting your PIN or entering it incorrectly too many times will lock your card for security. You can reset your PIN and unlock your card by verifying your identity over the phone or through the app.
Call the Nebraska EBT Customer Service line and select the option for a PIN change or reset.
You will need your card number, the last four digits of the primary account holder's Social Security number, and their date of birth.
Choose a new four-digit PIN that is not easy to guess, like your birth year or "1234."
If your card was locked, ask the agent to unfreeze it or do so yourself in the ebtEDGE app after the PIN is reset.
Test the new PIN. If it still doesn't work, the card itself may be corrupted and need replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
Handling your EBT benefits in Nebraska can be a straightforward process. Whether you need to replace a lost card, reset your PIN, or report a questionable transaction, this guide details clear directions for reaching Nebraska's EBT customer service and solving common issues without delay.
How to Contact EBT Customer Service in Nebraska
You can reach Nebraska's EBT customer service through several different channels.
Phone: For 24/7 automated help with your balance, PIN, or to report a lost or stolen card, call the Nebraska EBT Card Customer Service at 877-247-6328. For other SNAP questions, application status, or replacement card requests, contact the DHHS Customer Service Center at 800-383-4278 (or 402-595-1258 for Omaha callers and 402-323-3900 for Lincoln callers) from Monday to Friday, 8 a.m. to 5 p.m. CT.
Email: For general case inquiries, you can send a message to the Nebraska Department of Health and Human Services at [email protected].
Mail: You can submit SNAP and EBT documents to PO Box 2992, Omaha, NE 68103. Other correspondence can be sent to the Nebraska Department of Health and Human Services – Economic Assistance, 301 Centennial Mall South, Lincoln, NE 68509.
In-Person: To find your nearest office, use the Nebraska DHHS Local Office Finder. If you do not have internet access, you can call 800-383-4278 to get location information.
Multi-Lingual Support
By calling the Nebraska EBT Card Customer Service hotline at 877-247-6328, you can access free interpreter services through LanguageLine. Support is available in more than 170 languages, including Spanish, Vietnamese, and Somali.
Track Your EBT Balance & Get Cash Back on SNAP
Download the app

Common EBT-Related Issues and How to Resolve Them
While EBT is a reliable system, recipients may occasionally encounter problems. Common issues include a lost card, suspected fraud, missing benefits, a declined transaction, or a forgotten PIN. Knowing the right steps can help you resolve these situations quickly and protect your benefits.
Lost, Stolen or Damaged EBT Card
If your card is gone or unusable, you must act immediately to protect your account balance. The first step is to report the issue to Nebraska EBT Customer Service to deactivate the card and prevent anyone else from using it.
Call the toll-free Nebraska EBT Customer Service number at 877-247-6328. This number is also on the back of your card and the DHHS website.
Follow the prompts to report a lost, stolen, or damaged card. The system will automatically deactivate it.
Confirm your mailing address with the agent and ask when to expect the replacement, which usually takes 7–10 days.
When the new card arrives, activate it and set a new PIN by following the instructions provided.
Review recent transactions on the ebtEDGE app to check for unauthorized purchases made after you reported the loss.
Unauthorized or Suspicious Transactions
Card skimming and other types of fraud can drain your benefits. If you notice transactions you don't recognize, taking swift action can help you recover your funds and secure your account from further misuse.
Log in to the ebtEDGE app or website to review your transaction history for any suspicious charges.
Immediately change your PIN through the app or by phone to prevent more fraudulent activity.
Use the ebtEDGE security features to freeze your card and block out-of-state transactions while you investigate.
Call Nebraska EBT Customer Service to report the fraud. Provide details for each unauthorized charge and open a claim.
If advised, request a new card and keep your case number for reference until the disputed benefits are returned.
Delayed or Missing Monthly Benefit Deposit
Benefits are typically deposited on the same day each month. If your funds haven't arrived as expected, there could be several reasons, from a simple holiday delay to an issue with your case eligibility.
First, check your expected EBT deposit schedule. Deposits may be delayed if the date falls on a weekend or holiday.
Ensure your recent renewal paperwork and all required verification documents have been submitted and approved.
Look for messages in your ACCESSNebraska account or mail from DHHS regarding any changes to your eligibility.
If there's no clear reason for the delay, contact your local DHHS worker to resolve any documentation issues.
Card Declined or Not Working at the Checkout
A declined card at checkout is often due to insufficient funds, but it can also signal a technical problem with the card or the retailer's terminal. A few quick checks can usually identify the cause.
Ask the cashier to retry the transaction, confirming the machine is set to "EBT."
Instantly check your EBT balance. You can use the ebtEDGE app or a free balance-checking app like Benny.
If your balance is sufficient, inspect the card's magnetic strip and chip for damage. Gently clean it and try again.
If the card is rejected at multiple stores, there may be a system-wide outage or a lock on your account.
If instructed by customer service, request a replacement card and document the details of the failed transaction.
Forgotten PIN or Card Locked
Forgetting your PIN or entering it incorrectly too many times will lock your card for security. You can reset your PIN and unlock your card by verifying your identity over the phone or through the app.
Call the Nebraska EBT Customer Service line and select the option for a PIN change or reset.
You will need your card number, the last four digits of the primary account holder's Social Security number, and their date of birth.
Choose a new four-digit PIN that is not easy to guess, like your birth year or "1234."
If your card was locked, ask the agent to unfreeze it or do so yourself in the ebtEDGE app after the PIN is reset.
Test the new PIN. If it still doesn't work, the card itself may be corrupted and need replacement.
Manage Your EBT Benefits and Get Cashback with Benny
Benny is a free app that lets you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.