Minnesota EBT Customer Service: How to Get Help & Common Issues

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Handling your Minnesota EBT benefits can be straightforward. This guide offers direct instructions for reaching EBT customer service and solving frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you manage your account with ease.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several channels.

Phone: The main 24/7 customer service line for all EBT card issues, including balance checks and lost cards, is 888-997-2227. For specific case questions, you can find additional numbers on the state's contact page. A TTY relay for the hearing-impaired is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main phone number.
Mail: If you need to send documents or correspondence, the mailing address is EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: While the main administrative office does not offer walk-in EBT services, you can find your local county or tribal human services office through the USDA SNAP directory.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes prompts for English, Spanish, Hmong, and Somali. For other languages, a live agent can connect you with an interpreter upon request during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Common problems range from a lost card or forgotten PIN to transaction errors and delayed benefits. Understanding how to address these issues quickly can help you protect your funds and maintain access to your benefits.

Lost or Stolen EBT Card

If your card is missing, you must report it immediately to freeze the account and prevent unauthorized use. The Minnesota Department of Human Services provides clear steps for cardholders to secure their benefits and receive a replacement.

Locate the Minnesota EBT Customer Service number, 888-997-2227, which is also on the DHS Contact Us page.
Call and follow the prompts for a “lost or stolen card,” providing your card number or Social Security number.
Confirm recent transactions to identify any fraudulent activity.
Request a replacement card, which deactivates the old one and typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or entering it incorrectly too many times will block your card. You can easily reset your PIN or unlock your card by calling the 24-hour customer service line.

With your card and personal information ready, call the EBT customer service number and select the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN, avoiding easily guessable numbers.
Wait for confirmation that the card is unlocked, then test the new PIN with an ATM balance inquiry.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, Expired, or Never Activated

A card may fail to work due to physical wear, an expired date, or because it was never activated. These issues can usually be resolved without needing to contact your caseworker.

First, clean the magnetic stripe and try a different card reader to rule out equipment problems.
Check the expiration date on the front of the card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card is damaged and still not working, call customer service to have a new one mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card’s stripe and chip before discarding it.

Suspicious or Unauthorized Transactions

State officials have warned of an increase in EBT card skimming and theft. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your balance and transaction history through the online portal or a free app like Benny, which tracks your SNAP and EBT Cash balance. You can find a full guide on checking your balance.
If you notice purchases you didn't make, report them as “fraudulent activity” to customer service immediately.
Ask the agent to freeze the card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any written dispute forms from your county on time to remain eligible for replacement benefits.
Monitor your new card closely and consider changing your PIN just before your monthly benefits are scheduled to load.

Monthly Benefits Not Deposited or Appear Late

SNAP deposits can sometimes be delayed by weekends, holidays, or issues with eligibility paperwork. Knowing the EBT deposit schedule can help you determine if there is a problem.

Verify your scheduled deposit day, which is based on the last digit of your Social Security number.
Remember that if your deposit day falls on a weekend or federal holiday, funds will post on the next business day.
Confirm that no deposit was made by checking your balance online or via the phone line.
If funds are missing, contact your county or tribal caseworker to ensure all your recertification paperwork is complete. You can find your local office through the USDA SNAP State Directory.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases at stores including Target, Walmart, and Costco. To start, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Minnesota EBT benefits can be straightforward. This guide offers direct instructions for reaching EBT customer service and solving frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you manage your account with ease.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several channels.

Phone: The main 24/7 customer service line for all EBT card issues, including balance checks and lost cards, is 888-997-2227. For specific case questions, you can find additional numbers on the state's contact page. A TTY relay for the hearing-impaired is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main phone number.
Mail: If you need to send documents or correspondence, the mailing address is EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: While the main administrative office does not offer walk-in EBT services, you can find your local county or tribal human services office through the USDA SNAP directory.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes prompts for English, Spanish, Hmong, and Somali. For other languages, a live agent can connect you with an interpreter upon request during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Common problems range from a lost card or forgotten PIN to transaction errors and delayed benefits. Understanding how to address these issues quickly can help you protect your funds and maintain access to your benefits.

Lost or Stolen EBT Card

If your card is missing, you must report it immediately to freeze the account and prevent unauthorized use. The Minnesota Department of Human Services provides clear steps for cardholders to secure their benefits and receive a replacement.

Locate the Minnesota EBT Customer Service number, 888-997-2227, which is also on the DHS Contact Us page.
Call and follow the prompts for a “lost or stolen card,” providing your card number or Social Security number.
Confirm recent transactions to identify any fraudulent activity.
Request a replacement card, which deactivates the old one and typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or entering it incorrectly too many times will block your card. You can easily reset your PIN or unlock your card by calling the 24-hour customer service line.

With your card and personal information ready, call the EBT customer service number and select the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN, avoiding easily guessable numbers.
Wait for confirmation that the card is unlocked, then test the new PIN with an ATM balance inquiry.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, Expired, or Never Activated

A card may fail to work due to physical wear, an expired date, or because it was never activated. These issues can usually be resolved without needing to contact your caseworker.

First, clean the magnetic stripe and try a different card reader to rule out equipment problems.
Check the expiration date on the front of the card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card is damaged and still not working, call customer service to have a new one mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card’s stripe and chip before discarding it.

Suspicious or Unauthorized Transactions

State officials have warned of an increase in EBT card skimming and theft. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your balance and transaction history through the online portal or a free app like Benny, which tracks your SNAP and EBT Cash balance. You can find a full guide on checking your balance.
If you notice purchases you didn't make, report them as “fraudulent activity” to customer service immediately.
Ask the agent to freeze the card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any written dispute forms from your county on time to remain eligible for replacement benefits.
Monitor your new card closely and consider changing your PIN just before your monthly benefits are scheduled to load.

Monthly Benefits Not Deposited or Appear Late

SNAP deposits can sometimes be delayed by weekends, holidays, or issues with eligibility paperwork. Knowing the EBT deposit schedule can help you determine if there is a problem.

Verify your scheduled deposit day, which is based on the last digit of your Social Security number.
Remember that if your deposit day falls on a weekend or federal holiday, funds will post on the next business day.
Confirm that no deposit was made by checking your balance online or via the phone line.
If funds are missing, contact your county or tribal caseworker to ensure all your recertification paperwork is complete. You can find your local office through the USDA SNAP State Directory.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases at stores including Target, Walmart, and Costco. To start, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Minnesota EBT benefits can be straightforward. This guide offers direct instructions for reaching EBT customer service and solving frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you manage your account with ease.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several channels.

Phone: The main 24/7 customer service line for all EBT card issues, including balance checks and lost cards, is 888-997-2227. For specific case questions, you can find additional numbers on the state's contact page. A TTY relay for the hearing-impaired is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main phone number.
Mail: If you need to send documents or correspondence, the mailing address is EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: While the main administrative office does not offer walk-in EBT services, you can find your local county or tribal human services office through the USDA SNAP directory.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes prompts for English, Spanish, Hmong, and Somali. For other languages, a live agent can connect you with an interpreter upon request during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Common problems range from a lost card or forgotten PIN to transaction errors and delayed benefits. Understanding how to address these issues quickly can help you protect your funds and maintain access to your benefits.

Lost or Stolen EBT Card

If your card is missing, you must report it immediately to freeze the account and prevent unauthorized use. The Minnesota Department of Human Services provides clear steps for cardholders to secure their benefits and receive a replacement.

Locate the Minnesota EBT Customer Service number, 888-997-2227, which is also on the DHS Contact Us page.
Call and follow the prompts for a “lost or stolen card,” providing your card number or Social Security number.
Confirm recent transactions to identify any fraudulent activity.
Request a replacement card, which deactivates the old one and typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or entering it incorrectly too many times will block your card. You can easily reset your PIN or unlock your card by calling the 24-hour customer service line.

With your card and personal information ready, call the EBT customer service number and select the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN, avoiding easily guessable numbers.
Wait for confirmation that the card is unlocked, then test the new PIN with an ATM balance inquiry.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, Expired, or Never Activated

A card may fail to work due to physical wear, an expired date, or because it was never activated. These issues can usually be resolved without needing to contact your caseworker.

First, clean the magnetic stripe and try a different card reader to rule out equipment problems.
Check the expiration date on the front of the card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card is damaged and still not working, call customer service to have a new one mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card’s stripe and chip before discarding it.

Suspicious or Unauthorized Transactions

State officials have warned of an increase in EBT card skimming and theft. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your balance and transaction history through the online portal or a free app like Benny, which tracks your SNAP and EBT Cash balance. You can find a full guide on checking your balance.
If you notice purchases you didn't make, report them as “fraudulent activity” to customer service immediately.
Ask the agent to freeze the card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any written dispute forms from your county on time to remain eligible for replacement benefits.
Monitor your new card closely and consider changing your PIN just before your monthly benefits are scheduled to load.

Monthly Benefits Not Deposited or Appear Late

SNAP deposits can sometimes be delayed by weekends, holidays, or issues with eligibility paperwork. Knowing the EBT deposit schedule can help you determine if there is a problem.

Verify your scheduled deposit day, which is based on the last digit of your Social Security number.
Remember that if your deposit day falls on a weekend or federal holiday, funds will post on the next business day.
Confirm that no deposit was made by checking your balance online or via the phone line.
If funds are missing, contact your county or tribal caseworker to ensure all your recertification paperwork is complete. You can find your local office through the USDA SNAP State Directory.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases at stores including Target, Walmart, and Costco. To start, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Minnesota EBT benefits can be straightforward. This guide offers direct instructions for reaching EBT customer service and solving frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you manage your account with ease.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several channels.

Phone: The main 24/7 customer service line for all EBT card issues, including balance checks and lost cards, is 888-997-2227. For specific case questions, you can find additional numbers on the state's contact page. A TTY relay for the hearing-impaired is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main phone number.
Mail: If you need to send documents or correspondence, the mailing address is EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: While the main administrative office does not offer walk-in EBT services, you can find your local county or tribal human services office through the USDA SNAP directory.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes prompts for English, Spanish, Hmong, and Somali. For other languages, a live agent can connect you with an interpreter upon request during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Common problems range from a lost card or forgotten PIN to transaction errors and delayed benefits. Understanding how to address these issues quickly can help you protect your funds and maintain access to your benefits.

Lost or Stolen EBT Card

If your card is missing, you must report it immediately to freeze the account and prevent unauthorized use. The Minnesota Department of Human Services provides clear steps for cardholders to secure their benefits and receive a replacement.

Locate the Minnesota EBT Customer Service number, 888-997-2227, which is also on the DHS Contact Us page.
Call and follow the prompts for a “lost or stolen card,” providing your card number or Social Security number.
Confirm recent transactions to identify any fraudulent activity.
Request a replacement card, which deactivates the old one and typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or entering it incorrectly too many times will block your card. You can easily reset your PIN or unlock your card by calling the 24-hour customer service line.

With your card and personal information ready, call the EBT customer service number and select the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN, avoiding easily guessable numbers.
Wait for confirmation that the card is unlocked, then test the new PIN with an ATM balance inquiry.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, Expired, or Never Activated

A card may fail to work due to physical wear, an expired date, or because it was never activated. These issues can usually be resolved without needing to contact your caseworker.

First, clean the magnetic stripe and try a different card reader to rule out equipment problems.
Check the expiration date on the front of the card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card is damaged and still not working, call customer service to have a new one mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card’s stripe and chip before discarding it.

Suspicious or Unauthorized Transactions

State officials have warned of an increase in EBT card skimming and theft. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your balance and transaction history through the online portal or a free app like Benny, which tracks your SNAP and EBT Cash balance. You can find a full guide on checking your balance.
If you notice purchases you didn't make, report them as “fraudulent activity” to customer service immediately.
Ask the agent to freeze the card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any written dispute forms from your county on time to remain eligible for replacement benefits.
Monitor your new card closely and consider changing your PIN just before your monthly benefits are scheduled to load.

Monthly Benefits Not Deposited or Appear Late

SNAP deposits can sometimes be delayed by weekends, holidays, or issues with eligibility paperwork. Knowing the EBT deposit schedule can help you determine if there is a problem.

Verify your scheduled deposit day, which is based on the last digit of your Social Security number.
Remember that if your deposit day falls on a weekend or federal holiday, funds will post on the next business day.
Confirm that no deposit was made by checking your balance online or via the phone line.
If funds are missing, contact your county or tribal caseworker to ensure all your recertification paperwork is complete. You can find your local office through the USDA SNAP State Directory.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases at stores including Target, Walmart, and Costco. To start, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Minnesota EBT benefits can be straightforward. This guide offers direct instructions for reaching EBT customer service and solving frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you manage your account with ease.

How to Contact EBT Customer Service in Minnesota

You can reach Minnesota's EBT customer service through several channels.

Phone: The main 24/7 customer service line for all EBT card issues, including balance checks and lost cards, is 888-997-2227. For specific case questions, you can find additional numbers on the state's contact page. A TTY relay for the hearing-impaired is available at 800-627-3529.
Email: Minnesota does not provide a public email address for EBT customer service. For all inquiries, you should use the main phone number.
Mail: If you need to send documents or correspondence, the mailing address is EBT Customer Service, Minnesota Department of Human Services, P.O. Box 64941, St. Paul, MN 55164-0941.
In-Person: While the main administrative office does not offer walk-in EBT services, you can find your local county or tribal human services office through the USDA SNAP directory.

Multi-Lingual Support

Minnesota EBT customer service provides interpreter support in many languages. The automated phone system includes prompts for English, Spanish, Hmong, and Somali. For other languages, a live agent can connect you with an interpreter upon request during your call.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Navigating the EBT system can sometimes present challenges. Common problems range from a lost card or forgotten PIN to transaction errors and delayed benefits. Understanding how to address these issues quickly can help you protect your funds and maintain access to your benefits.

Lost or Stolen EBT Card

If your card is missing, you must report it immediately to freeze the account and prevent unauthorized use. The Minnesota Department of Human Services provides clear steps for cardholders to secure their benefits and receive a replacement.

Locate the Minnesota EBT Customer Service number, 888-997-2227, which is also on the DHS Contact Us page.
Call and follow the prompts for a “lost or stolen card,” providing your card number or Social Security number.
Confirm recent transactions to identify any fraudulent activity.
Request a replacement card, which deactivates the old one and typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.

Forgotten, Compromised, or Repeatedly-Blocked PIN

Forgetting your PIN or entering it incorrectly too many times will block your card. You can easily reset your PIN or unlock your card by calling the 24-hour customer service line.

With your card and personal information ready, call the EBT customer service number and select the “PIN change” option.
Verify your identity using your Social Security number, date of birth, and the last four digits of your card.
Enter and confirm a new four-digit PIN, avoiding easily guessable numbers.
Wait for confirmation that the card is unlocked, then test the new PIN with an ATM balance inquiry.
Memorize your new PIN and keep it private to avoid future issues.

Card Won’t Swipe, Is Damaged, Expired, or Never Activated

A card may fail to work due to physical wear, an expired date, or because it was never activated. These issues can usually be resolved without needing to contact your caseworker.

First, clean the magnetic stripe and try a different card reader to rule out equipment problems.
Check the expiration date on the front of the card. If it has expired, you will need to request a replacement.
If the card is new, follow the activation instructions that were mailed with it.
If the card is damaged and still not working, call customer service to have a new one mailed at no cost.
When your new card arrives, activate it, set a PIN, and cut through the old card’s stripe and chip before discarding it.

Suspicious or Unauthorized Transactions

State officials have warned of an increase in EBT card skimming and theft. Acting quickly is the best way to report fraud and potentially recover your benefits.

Regularly review your balance and transaction history through the online portal or a free app like Benny, which tracks your SNAP and EBT Cash balance. You can find a full guide on checking your balance.
If you notice purchases you didn't make, report them as “fraudulent activity” to customer service immediately.
Ask the agent to freeze the card, start a fraud claim, and issue a replacement card and PIN.
Complete and return any written dispute forms from your county on time to remain eligible for replacement benefits.
Monitor your new card closely and consider changing your PIN just before your monthly benefits are scheduled to load.

Monthly Benefits Not Deposited or Appear Late

SNAP deposits can sometimes be delayed by weekends, holidays, or issues with eligibility paperwork. Knowing the EBT deposit schedule can help you determine if there is a problem.

Verify your scheduled deposit day, which is based on the last digit of your Social Security number.
Remember that if your deposit day falls on a weekend or federal holiday, funds will post on the next business day.
Confirm that no deposit was made by checking your balance online or via the phone line.
If funds are missing, contact your county or tribal caseworker to ensure all your recertification paperwork is complete. You can find your local office through the USDA SNAP State Directory.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on qualifying purchases at stores including Target, Walmart, and Costco. To start, link your EBT card within the app. Once you make a purchase, scan the receipt with Benny to get cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.