Michigan EBT Customer Service: How to Get Help & Common Issues

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Handling your Michigan EBT benefits can be straightforward. This guide details all the ways to contact customer service and troubleshoot frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you find a swift resolution to your concerns.

How to Contact EBT Customer Service in Michigan

You can reach Michigan's EBT customer service through several different channels for assistance.

Phone: For immediate help, call the 24/7 Michigan Bridge Card customer service line at 1-888-678-8914. This number can assist with PINs, balance inquiries, or lost cards. Individuals with hearing or speech impairments can use the Michigan Relay Center by dialing 7-1-1 and asking to be connected to the main EBT line.
Email: There is no public email address for Michigan EBT customer service inquiries. For all questions or issues with your account, you should contact the customer service phone number provided above.
Mail: For non-urgent matters or to send documents, you can write to the Michigan Department of Health and Human Services at 333 S. Grand Ave., P.O. Box 30195, Lansing, MI 48909.
In-Person: To speak with someone face-to-face, you can find your nearest county office using the local MDHHS Office locator. These offices are generally open from 8:00 a.m. to 5:00 p.m. on weekdays. If you cannot access the locator, call the main EBT number for help.

Multi-Lingual Support

The Michigan EBT customer service line provides automated and live support in English, Spanish, and Arabic. Interpreter services for other languages, including Mandarin Chinese, can be requested. A complete list of available languages can be found by following the phone system prompts or speaking with a representative.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Michigan Bridge Card is a reliable tool for most, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction declines and delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen Bridge Card

If your card is missing, you must act immediately to prevent unauthorized use of your benefits. Your funds are at risk until you report the card as lost or stolen, which freezes the account and triggers the issuance of a new card.

Call Michigan EBT Customer Service at 888-678-8914 to report a lost or stolen card. This line is open 24 hours a day.
Verify your identity by providing your date of birth, Social Security number, and ZIP code.
Request that the agent disable the old card and mail a replacement, which typically arrives in 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Review your transaction history. If you find unauthorized charges, report them to your local MDHHS office within 30 days to request replacement benefits.

Forgotten or Locked PIN

Forgetting your PIN or entering the wrong one too many times will lock you out of your account. This prevents you from making purchases or withdrawing cash until you reset your PIN. A quick call can resolve the issue.

Call the customer service line and select the option for a “PIN change.”
Confirm your identity using the automated system or with a live agent.
Select a new four-digit PIN that is secure and not easy for others to guess.
Wait about 15 minutes before trying the new PIN for a balance inquiry or a small purchase.
If the account is still locked, call customer service again to have an agent manually unlock it.

Benefits Did Not Load on the Expected Date

Sometimes benefits don't appear on the scheduled day due to system issues, holidays, or problems with your case file. First, confirm your monthly EBT deposit schedule, as weekends or holidays can cause delays.

Check your up-to-the-minute balance on the MiBridges portal or by using a free app like Benny to track your SNAP and EBT Cash.
Look for any notices in your MiBridges account requesting documents like income verification or recertification forms.
Submit any missing paperwork to your local MDHHS office promptly and contact your caseworker to confirm they received it.
If benefits are still missing after your documents are processed, ask a customer service agent to open a ticket for a delayed deposit.

Card Declined or “Does Not Read” at Checkout

A declined transaction can happen for several reasons, including insufficient funds, an incorrect PIN, or a damaged card. It could also be a temporary network issue between the store and the EBT processor.

Ask the cashier to retry the transaction. Carefully re-swipe your card and re-enter your PIN.
If it fails again, check your balance to confirm you have enough funds for the eligible items.
Examine the magnetic stripe for scratches or damage. If the card is visibly worn or expired, request a free replacement.
Try using your card at a different checkout lane or another store to rule out a retailer-specific technical problem.

Suspicious Transactions or Possible Skimming Fraud

Fraud from card skimmers and phishing scams is a serious threat. Criminals can steal benefit funds directly from your account. Taking swift action can limit your losses and help you qualify for replacement benefits.

Immediately change your PIN through the automated phone menu. Then, call back to report the fraud and freeze your card.
Review your transaction history for the last 30 days and make a list of any purchases you did not authorize.
Report the theft to your local MDHHS office within 30 days and provide your list of fraudulent transactions.
File a police report to create additional documentation for your claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To use it, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Michigan EBT benefits can be straightforward. This guide details all the ways to contact customer service and troubleshoot frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you find a swift resolution to your concerns.

How to Contact EBT Customer Service in Michigan

You can reach Michigan's EBT customer service through several different channels for assistance.

Phone: For immediate help, call the 24/7 Michigan Bridge Card customer service line at 1-888-678-8914. This number can assist with PINs, balance inquiries, or lost cards. Individuals with hearing or speech impairments can use the Michigan Relay Center by dialing 7-1-1 and asking to be connected to the main EBT line.
Email: There is no public email address for Michigan EBT customer service inquiries. For all questions or issues with your account, you should contact the customer service phone number provided above.
Mail: For non-urgent matters or to send documents, you can write to the Michigan Department of Health and Human Services at 333 S. Grand Ave., P.O. Box 30195, Lansing, MI 48909.
In-Person: To speak with someone face-to-face, you can find your nearest county office using the local MDHHS Office locator. These offices are generally open from 8:00 a.m. to 5:00 p.m. on weekdays. If you cannot access the locator, call the main EBT number for help.

Multi-Lingual Support

The Michigan EBT customer service line provides automated and live support in English, Spanish, and Arabic. Interpreter services for other languages, including Mandarin Chinese, can be requested. A complete list of available languages can be found by following the phone system prompts or speaking with a representative.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Michigan Bridge Card is a reliable tool for most, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction declines and delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen Bridge Card

If your card is missing, you must act immediately to prevent unauthorized use of your benefits. Your funds are at risk until you report the card as lost or stolen, which freezes the account and triggers the issuance of a new card.

Call Michigan EBT Customer Service at 888-678-8914 to report a lost or stolen card. This line is open 24 hours a day.
Verify your identity by providing your date of birth, Social Security number, and ZIP code.
Request that the agent disable the old card and mail a replacement, which typically arrives in 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Review your transaction history. If you find unauthorized charges, report them to your local MDHHS office within 30 days to request replacement benefits.

Forgotten or Locked PIN

Forgetting your PIN or entering the wrong one too many times will lock you out of your account. This prevents you from making purchases or withdrawing cash until you reset your PIN. A quick call can resolve the issue.

Call the customer service line and select the option for a “PIN change.”
Confirm your identity using the automated system or with a live agent.
Select a new four-digit PIN that is secure and not easy for others to guess.
Wait about 15 minutes before trying the new PIN for a balance inquiry or a small purchase.
If the account is still locked, call customer service again to have an agent manually unlock it.

Benefits Did Not Load on the Expected Date

Sometimes benefits don't appear on the scheduled day due to system issues, holidays, or problems with your case file. First, confirm your monthly EBT deposit schedule, as weekends or holidays can cause delays.

Check your up-to-the-minute balance on the MiBridges portal or by using a free app like Benny to track your SNAP and EBT Cash.
Look for any notices in your MiBridges account requesting documents like income verification or recertification forms.
Submit any missing paperwork to your local MDHHS office promptly and contact your caseworker to confirm they received it.
If benefits are still missing after your documents are processed, ask a customer service agent to open a ticket for a delayed deposit.

Card Declined or “Does Not Read” at Checkout

A declined transaction can happen for several reasons, including insufficient funds, an incorrect PIN, or a damaged card. It could also be a temporary network issue between the store and the EBT processor.

Ask the cashier to retry the transaction. Carefully re-swipe your card and re-enter your PIN.
If it fails again, check your balance to confirm you have enough funds for the eligible items.
Examine the magnetic stripe for scratches or damage. If the card is visibly worn or expired, request a free replacement.
Try using your card at a different checkout lane or another store to rule out a retailer-specific technical problem.

Suspicious Transactions or Possible Skimming Fraud

Fraud from card skimmers and phishing scams is a serious threat. Criminals can steal benefit funds directly from your account. Taking swift action can limit your losses and help you qualify for replacement benefits.

Immediately change your PIN through the automated phone menu. Then, call back to report the fraud and freeze your card.
Review your transaction history for the last 30 days and make a list of any purchases you did not authorize.
Report the theft to your local MDHHS office within 30 days and provide your list of fraudulent transactions.
File a police report to create additional documentation for your claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To use it, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Michigan EBT benefits can be straightforward. This guide details all the ways to contact customer service and troubleshoot frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you find a swift resolution to your concerns.

How to Contact EBT Customer Service in Michigan

You can reach Michigan's EBT customer service through several different channels for assistance.

Phone: For immediate help, call the 24/7 Michigan Bridge Card customer service line at 1-888-678-8914. This number can assist with PINs, balance inquiries, or lost cards. Individuals with hearing or speech impairments can use the Michigan Relay Center by dialing 7-1-1 and asking to be connected to the main EBT line.
Email: There is no public email address for Michigan EBT customer service inquiries. For all questions or issues with your account, you should contact the customer service phone number provided above.
Mail: For non-urgent matters or to send documents, you can write to the Michigan Department of Health and Human Services at 333 S. Grand Ave., P.O. Box 30195, Lansing, MI 48909.
In-Person: To speak with someone face-to-face, you can find your nearest county office using the local MDHHS Office locator. These offices are generally open from 8:00 a.m. to 5:00 p.m. on weekdays. If you cannot access the locator, call the main EBT number for help.

Multi-Lingual Support

The Michigan EBT customer service line provides automated and live support in English, Spanish, and Arabic. Interpreter services for other languages, including Mandarin Chinese, can be requested. A complete list of available languages can be found by following the phone system prompts or speaking with a representative.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Michigan Bridge Card is a reliable tool for most, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction declines and delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen Bridge Card

If your card is missing, you must act immediately to prevent unauthorized use of your benefits. Your funds are at risk until you report the card as lost or stolen, which freezes the account and triggers the issuance of a new card.

Call Michigan EBT Customer Service at 888-678-8914 to report a lost or stolen card. This line is open 24 hours a day.
Verify your identity by providing your date of birth, Social Security number, and ZIP code.
Request that the agent disable the old card and mail a replacement, which typically arrives in 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Review your transaction history. If you find unauthorized charges, report them to your local MDHHS office within 30 days to request replacement benefits.

Forgotten or Locked PIN

Forgetting your PIN or entering the wrong one too many times will lock you out of your account. This prevents you from making purchases or withdrawing cash until you reset your PIN. A quick call can resolve the issue.

Call the customer service line and select the option for a “PIN change.”
Confirm your identity using the automated system or with a live agent.
Select a new four-digit PIN that is secure and not easy for others to guess.
Wait about 15 minutes before trying the new PIN for a balance inquiry or a small purchase.
If the account is still locked, call customer service again to have an agent manually unlock it.

Benefits Did Not Load on the Expected Date

Sometimes benefits don't appear on the scheduled day due to system issues, holidays, or problems with your case file. First, confirm your monthly EBT deposit schedule, as weekends or holidays can cause delays.

Check your up-to-the-minute balance on the MiBridges portal or by using a free app like Benny to track your SNAP and EBT Cash.
Look for any notices in your MiBridges account requesting documents like income verification or recertification forms.
Submit any missing paperwork to your local MDHHS office promptly and contact your caseworker to confirm they received it.
If benefits are still missing after your documents are processed, ask a customer service agent to open a ticket for a delayed deposit.

Card Declined or “Does Not Read” at Checkout

A declined transaction can happen for several reasons, including insufficient funds, an incorrect PIN, or a damaged card. It could also be a temporary network issue between the store and the EBT processor.

Ask the cashier to retry the transaction. Carefully re-swipe your card and re-enter your PIN.
If it fails again, check your balance to confirm you have enough funds for the eligible items.
Examine the magnetic stripe for scratches or damage. If the card is visibly worn or expired, request a free replacement.
Try using your card at a different checkout lane or another store to rule out a retailer-specific technical problem.

Suspicious Transactions or Possible Skimming Fraud

Fraud from card skimmers and phishing scams is a serious threat. Criminals can steal benefit funds directly from your account. Taking swift action can limit your losses and help you qualify for replacement benefits.

Immediately change your PIN through the automated phone menu. Then, call back to report the fraud and freeze your card.
Review your transaction history for the last 30 days and make a list of any purchases you did not authorize.
Report the theft to your local MDHHS office within 30 days and provide your list of fraudulent transactions.
File a police report to create additional documentation for your claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To use it, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Michigan EBT benefits can be straightforward. This guide details all the ways to contact customer service and troubleshoot frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you find a swift resolution to your concerns.

How to Contact EBT Customer Service in Michigan

You can reach Michigan's EBT customer service through several different channels for assistance.

Phone: For immediate help, call the 24/7 Michigan Bridge Card customer service line at 1-888-678-8914. This number can assist with PINs, balance inquiries, or lost cards. Individuals with hearing or speech impairments can use the Michigan Relay Center by dialing 7-1-1 and asking to be connected to the main EBT line.
Email: There is no public email address for Michigan EBT customer service inquiries. For all questions or issues with your account, you should contact the customer service phone number provided above.
Mail: For non-urgent matters or to send documents, you can write to the Michigan Department of Health and Human Services at 333 S. Grand Ave., P.O. Box 30195, Lansing, MI 48909.
In-Person: To speak with someone face-to-face, you can find your nearest county office using the local MDHHS Office locator. These offices are generally open from 8:00 a.m. to 5:00 p.m. on weekdays. If you cannot access the locator, call the main EBT number for help.

Multi-Lingual Support

The Michigan EBT customer service line provides automated and live support in English, Spanish, and Arabic. Interpreter services for other languages, including Mandarin Chinese, can be requested. A complete list of available languages can be found by following the phone system prompts or speaking with a representative.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Michigan Bridge Card is a reliable tool for most, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction declines and delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen Bridge Card

If your card is missing, you must act immediately to prevent unauthorized use of your benefits. Your funds are at risk until you report the card as lost or stolen, which freezes the account and triggers the issuance of a new card.

Call Michigan EBT Customer Service at 888-678-8914 to report a lost or stolen card. This line is open 24 hours a day.
Verify your identity by providing your date of birth, Social Security number, and ZIP code.
Request that the agent disable the old card and mail a replacement, which typically arrives in 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Review your transaction history. If you find unauthorized charges, report them to your local MDHHS office within 30 days to request replacement benefits.

Forgotten or Locked PIN

Forgetting your PIN or entering the wrong one too many times will lock you out of your account. This prevents you from making purchases or withdrawing cash until you reset your PIN. A quick call can resolve the issue.

Call the customer service line and select the option for a “PIN change.”
Confirm your identity using the automated system or with a live agent.
Select a new four-digit PIN that is secure and not easy for others to guess.
Wait about 15 minutes before trying the new PIN for a balance inquiry or a small purchase.
If the account is still locked, call customer service again to have an agent manually unlock it.

Benefits Did Not Load on the Expected Date

Sometimes benefits don't appear on the scheduled day due to system issues, holidays, or problems with your case file. First, confirm your monthly EBT deposit schedule, as weekends or holidays can cause delays.

Check your up-to-the-minute balance on the MiBridges portal or by using a free app like Benny to track your SNAP and EBT Cash.
Look for any notices in your MiBridges account requesting documents like income verification or recertification forms.
Submit any missing paperwork to your local MDHHS office promptly and contact your caseworker to confirm they received it.
If benefits are still missing after your documents are processed, ask a customer service agent to open a ticket for a delayed deposit.

Card Declined or “Does Not Read” at Checkout

A declined transaction can happen for several reasons, including insufficient funds, an incorrect PIN, or a damaged card. It could also be a temporary network issue between the store and the EBT processor.

Ask the cashier to retry the transaction. Carefully re-swipe your card and re-enter your PIN.
If it fails again, check your balance to confirm you have enough funds for the eligible items.
Examine the magnetic stripe for scratches or damage. If the card is visibly worn or expired, request a free replacement.
Try using your card at a different checkout lane or another store to rule out a retailer-specific technical problem.

Suspicious Transactions or Possible Skimming Fraud

Fraud from card skimmers and phishing scams is a serious threat. Criminals can steal benefit funds directly from your account. Taking swift action can limit your losses and help you qualify for replacement benefits.

Immediately change your PIN through the automated phone menu. Then, call back to report the fraud and freeze your card.
Review your transaction history for the last 30 days and make a list of any purchases you did not authorize.
Report the theft to your local MDHHS office within 30 days and provide your list of fraudulent transactions.
File a police report to create additional documentation for your claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To use it, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Handling your Michigan EBT benefits can be straightforward. This guide details all the ways to contact customer service and troubleshoot frequent problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you find a swift resolution to your concerns.

How to Contact EBT Customer Service in Michigan

You can reach Michigan's EBT customer service through several different channels for assistance.

Phone: For immediate help, call the 24/7 Michigan Bridge Card customer service line at 1-888-678-8914. This number can assist with PINs, balance inquiries, or lost cards. Individuals with hearing or speech impairments can use the Michigan Relay Center by dialing 7-1-1 and asking to be connected to the main EBT line.
Email: There is no public email address for Michigan EBT customer service inquiries. For all questions or issues with your account, you should contact the customer service phone number provided above.
Mail: For non-urgent matters or to send documents, you can write to the Michigan Department of Health and Human Services at 333 S. Grand Ave., P.O. Box 30195, Lansing, MI 48909.
In-Person: To speak with someone face-to-face, you can find your nearest county office using the local MDHHS Office locator. These offices are generally open from 8:00 a.m. to 5:00 p.m. on weekdays. If you cannot access the locator, call the main EBT number for help.

Multi-Lingual Support

The Michigan EBT customer service line provides automated and live support in English, Spanish, and Arabic. Interpreter services for other languages, including Mandarin Chinese, can be requested. A complete list of available languages can be found by following the phone system prompts or speaking with a representative.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While the Michigan Bridge Card is a reliable tool for most, you may occasionally run into problems. Common issues range from a lost card or forgotten PIN to transaction declines and delayed benefits. Knowing the right steps to take can help you resolve these situations quickly and protect your funds.

Lost or Stolen Bridge Card

If your card is missing, you must act immediately to prevent unauthorized use of your benefits. Your funds are at risk until you report the card as lost or stolen, which freezes the account and triggers the issuance of a new card.

Call Michigan EBT Customer Service at 888-678-8914 to report a lost or stolen card. This line is open 24 hours a day.
Verify your identity by providing your date of birth, Social Security number, and ZIP code.
Request that the agent disable the old card and mail a replacement, which typically arrives in 7–10 business days.
Once the new card arrives, call the same number to activate it and set a new PIN.
Review your transaction history. If you find unauthorized charges, report them to your local MDHHS office within 30 days to request replacement benefits.

Forgotten or Locked PIN

Forgetting your PIN or entering the wrong one too many times will lock you out of your account. This prevents you from making purchases or withdrawing cash until you reset your PIN. A quick call can resolve the issue.

Call the customer service line and select the option for a “PIN change.”
Confirm your identity using the automated system or with a live agent.
Select a new four-digit PIN that is secure and not easy for others to guess.
Wait about 15 minutes before trying the new PIN for a balance inquiry or a small purchase.
If the account is still locked, call customer service again to have an agent manually unlock it.

Benefits Did Not Load on the Expected Date

Sometimes benefits don't appear on the scheduled day due to system issues, holidays, or problems with your case file. First, confirm your monthly EBT deposit schedule, as weekends or holidays can cause delays.

Check your up-to-the-minute balance on the MiBridges portal or by using a free app like Benny to track your SNAP and EBT Cash.
Look for any notices in your MiBridges account requesting documents like income verification or recertification forms.
Submit any missing paperwork to your local MDHHS office promptly and contact your caseworker to confirm they received it.
If benefits are still missing after your documents are processed, ask a customer service agent to open a ticket for a delayed deposit.

Card Declined or “Does Not Read” at Checkout

A declined transaction can happen for several reasons, including insufficient funds, an incorrect PIN, or a damaged card. It could also be a temporary network issue between the store and the EBT processor.

Ask the cashier to retry the transaction. Carefully re-swipe your card and re-enter your PIN.
If it fails again, check your balance to confirm you have enough funds for the eligible items.
Examine the magnetic stripe for scratches or damage. If the card is visibly worn or expired, request a free replacement.
Try using your card at a different checkout lane or another store to rule out a retailer-specific technical problem.

Suspicious Transactions or Possible Skimming Fraud

Fraud from card skimmers and phishing scams is a serious threat. Criminals can steal benefit funds directly from your account. Taking swift action can limit your losses and help you qualify for replacement benefits.

Immediately change your PIN through the automated phone menu. Then, call back to report the fraud and freeze your card.
Review your transaction history for the last 30 days and make a list of any purchases you did not authorize.
Report the theft to your local MDHHS office within 30 days and provide your list of fraudulent transactions.
File a police report to create additional documentation for your claim.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you track your EBT balance in real-time and earn cash back on eligible purchases at stores like Target, Walmart, and Kroger. To use it, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.