Louisiana EBT Customer Service: How to Get Help & Common Issues

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Handling your Louisiana EBT benefits can be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve matters efficiently.

How to Contact EBT Customer Service in Louisiana

You can contact Louisiana's EBT customer service for assistance through several different methods.

Phone: For questions about your case status, eligibility, or benefit amount, call the LAHelpU Customer Service Center at 1-888-524-3578 on weekdays from 7:30 a.m. to 6:00 p.m. CT. For automated help with card activation, PIN changes, or to report a lost card, call the Louisiana EBT line at 1-888-997-1117.
Email: For written inquiries, send a message to LAHelpU.DCFS@la.gov. Be sure to include your name, contact details, and the last four digits of your Social Security number so staff can locate your case file.
Mail: Applications and other required documents can be sent to the Document Processing Center at DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: While there is no online office locator, you can find your nearest parish office by calling LAHelpU at 1-888-524-3578 or by following the directions for local submissions on the SNAP application guide.

Multi-Lingual Support

Louisiana provides interpreting services for EBT customer support. Both the LAHelpU and the LifeInCheck EBT phone lines begin with language selection prompts. Commonly offered languages include Spanish, Vietnamese, and Chinese. For the full language menu, you can call either of the customer service phone lines and listen to the initial options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, missing benefits, suspected fraud, or a card being declined. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen Card

Losing your Louisiana Purchase EBT card can be stressful, as it cuts off access to your benefits. Taking quick action is the best way to protect your account and get a replacement card sent to you.

Immediately deactivate the card using the Card Management section in the LifeInCheck EBT mobile app or on LifeInCheckEBT.com.
Alternatively, call the Louisiana EBT customer service line at 1-888-997-1117 to report it lost or stolen.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.
Review recent transactions and report any unauthorized charges to customer service within 30 days.

Forgotten Or Incorrect PIN

Entering the wrong PIN three times will freeze your account until midnight. Forgetting your PIN altogether can also prevent you from accessing your funds. Fortunately, resetting it is a simple process.

If your account is frozen, wait until after midnight for it to unlock.
Reset your PIN through the LifeInCheck app or website under Card Management. Choose a new four-digit number that is not easy to guess.
Keep your new PIN secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or store to confirm it works before you go shopping.

Missing Benefits Or Zero Balance

If your balance is zero or a monthly deposit has not appeared, it is often due to timing, card activation, or a paperwork issue. You can check your balance through the state's portal or a free app like Benny, which shows your real-time SNAP and EBT Cash funds.

Check the EBT deposit schedule. SNAP is typically deposited between the 1st and 14th of the month and is available after 5 a.m. the next day.
Remember that weekends and holidays can cause delays, with deposits posting the next business day.
Ensure your card is activated. Some cards, like DSNAP, will not show a balance until they are activated.
Verify that all your recertification paperwork is current and your personal information on file is correct.

Suspected Fraud Or Skimming

Benefit theft from card skimming and phishing scams is a serious problem in Louisiana. If you suspect your card has been compromised, acting fast can help reduce your losses and protect your remaining funds.

Change your PIN immediately using the LifeInCheck portal, app, or by calling customer service.
Always inspect card readers for tampering and shield the keypad with your hand when entering your PIN.
Review your transaction history daily. If you see unauthorized charges, report them to customer service right away.
Request a replacement card to get a new card number and invalidate the compromised one.
Report the theft to the DCFS LAHelpU Customer Service Center at 1-888-524-3578 for potential reimbursement.

Card Declined At Checkout

A declined transaction can be frustrating, but it often results from a simple issue like a recent purchase, a temporary hold from a merchant, or a system error. Keeping your receipt is the first step to figuring out the problem.

Save the printed receipt that shows the decline.
Log in to the LifeInCheck portal to compare your transaction history with your receipt. You can also use a free app like Benny to track your real-time balance.
Check for any pending transactions or holds that might be temporarily reducing your available funds.
If the issue persists after a few hours, try making a small purchase to confirm the card is working correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Louisiana EBT benefits can be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve matters efficiently.

How to Contact EBT Customer Service in Louisiana

You can contact Louisiana's EBT customer service for assistance through several different methods.

Phone: For questions about your case status, eligibility, or benefit amount, call the LAHelpU Customer Service Center at 1-888-524-3578 on weekdays from 7:30 a.m. to 6:00 p.m. CT. For automated help with card activation, PIN changes, or to report a lost card, call the Louisiana EBT line at 1-888-997-1117.
Email: For written inquiries, send a message to LAHelpU.DCFS@la.gov. Be sure to include your name, contact details, and the last four digits of your Social Security number so staff can locate your case file.
Mail: Applications and other required documents can be sent to the Document Processing Center at DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: While there is no online office locator, you can find your nearest parish office by calling LAHelpU at 1-888-524-3578 or by following the directions for local submissions on the SNAP application guide.

Multi-Lingual Support

Louisiana provides interpreting services for EBT customer support. Both the LAHelpU and the LifeInCheck EBT phone lines begin with language selection prompts. Commonly offered languages include Spanish, Vietnamese, and Chinese. For the full language menu, you can call either of the customer service phone lines and listen to the initial options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, missing benefits, suspected fraud, or a card being declined. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen Card

Losing your Louisiana Purchase EBT card can be stressful, as it cuts off access to your benefits. Taking quick action is the best way to protect your account and get a replacement card sent to you.

Immediately deactivate the card using the Card Management section in the LifeInCheck EBT mobile app or on LifeInCheckEBT.com.
Alternatively, call the Louisiana EBT customer service line at 1-888-997-1117 to report it lost or stolen.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.
Review recent transactions and report any unauthorized charges to customer service within 30 days.

Forgotten Or Incorrect PIN

Entering the wrong PIN three times will freeze your account until midnight. Forgetting your PIN altogether can also prevent you from accessing your funds. Fortunately, resetting it is a simple process.

If your account is frozen, wait until after midnight for it to unlock.
Reset your PIN through the LifeInCheck app or website under Card Management. Choose a new four-digit number that is not easy to guess.
Keep your new PIN secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or store to confirm it works before you go shopping.

Missing Benefits Or Zero Balance

If your balance is zero or a monthly deposit has not appeared, it is often due to timing, card activation, or a paperwork issue. You can check your balance through the state's portal or a free app like Benny, which shows your real-time SNAP and EBT Cash funds.

Check the EBT deposit schedule. SNAP is typically deposited between the 1st and 14th of the month and is available after 5 a.m. the next day.
Remember that weekends and holidays can cause delays, with deposits posting the next business day.
Ensure your card is activated. Some cards, like DSNAP, will not show a balance until they are activated.
Verify that all your recertification paperwork is current and your personal information on file is correct.

Suspected Fraud Or Skimming

Benefit theft from card skimming and phishing scams is a serious problem in Louisiana. If you suspect your card has been compromised, acting fast can help reduce your losses and protect your remaining funds.

Change your PIN immediately using the LifeInCheck portal, app, or by calling customer service.
Always inspect card readers for tampering and shield the keypad with your hand when entering your PIN.
Review your transaction history daily. If you see unauthorized charges, report them to customer service right away.
Request a replacement card to get a new card number and invalidate the compromised one.
Report the theft to the DCFS LAHelpU Customer Service Center at 1-888-524-3578 for potential reimbursement.

Card Declined At Checkout

A declined transaction can be frustrating, but it often results from a simple issue like a recent purchase, a temporary hold from a merchant, or a system error. Keeping your receipt is the first step to figuring out the problem.

Save the printed receipt that shows the decline.
Log in to the LifeInCheck portal to compare your transaction history with your receipt. You can also use a free app like Benny to track your real-time balance.
Check for any pending transactions or holds that might be temporarily reducing your available funds.
If the issue persists after a few hours, try making a small purchase to confirm the card is working correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Louisiana EBT benefits can be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve matters efficiently.

How to Contact EBT Customer Service in Louisiana

You can contact Louisiana's EBT customer service for assistance through several different methods.

Phone: For questions about your case status, eligibility, or benefit amount, call the LAHelpU Customer Service Center at 1-888-524-3578 on weekdays from 7:30 a.m. to 6:00 p.m. CT. For automated help with card activation, PIN changes, or to report a lost card, call the Louisiana EBT line at 1-888-997-1117.
Email: For written inquiries, send a message to LAHelpU.DCFS@la.gov. Be sure to include your name, contact details, and the last four digits of your Social Security number so staff can locate your case file.
Mail: Applications and other required documents can be sent to the Document Processing Center at DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: While there is no online office locator, you can find your nearest parish office by calling LAHelpU at 1-888-524-3578 or by following the directions for local submissions on the SNAP application guide.

Multi-Lingual Support

Louisiana provides interpreting services for EBT customer support. Both the LAHelpU and the LifeInCheck EBT phone lines begin with language selection prompts. Commonly offered languages include Spanish, Vietnamese, and Chinese. For the full language menu, you can call either of the customer service phone lines and listen to the initial options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, missing benefits, suspected fraud, or a card being declined. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen Card

Losing your Louisiana Purchase EBT card can be stressful, as it cuts off access to your benefits. Taking quick action is the best way to protect your account and get a replacement card sent to you.

Immediately deactivate the card using the Card Management section in the LifeInCheck EBT mobile app or on LifeInCheckEBT.com.
Alternatively, call the Louisiana EBT customer service line at 1-888-997-1117 to report it lost or stolen.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.
Review recent transactions and report any unauthorized charges to customer service within 30 days.

Forgotten Or Incorrect PIN

Entering the wrong PIN three times will freeze your account until midnight. Forgetting your PIN altogether can also prevent you from accessing your funds. Fortunately, resetting it is a simple process.

If your account is frozen, wait until after midnight for it to unlock.
Reset your PIN through the LifeInCheck app or website under Card Management. Choose a new four-digit number that is not easy to guess.
Keep your new PIN secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or store to confirm it works before you go shopping.

Missing Benefits Or Zero Balance

If your balance is zero or a monthly deposit has not appeared, it is often due to timing, card activation, or a paperwork issue. You can check your balance through the state's portal or a free app like Benny, which shows your real-time SNAP and EBT Cash funds.

Check the EBT deposit schedule. SNAP is typically deposited between the 1st and 14th of the month and is available after 5 a.m. the next day.
Remember that weekends and holidays can cause delays, with deposits posting the next business day.
Ensure your card is activated. Some cards, like DSNAP, will not show a balance until they are activated.
Verify that all your recertification paperwork is current and your personal information on file is correct.

Suspected Fraud Or Skimming

Benefit theft from card skimming and phishing scams is a serious problem in Louisiana. If you suspect your card has been compromised, acting fast can help reduce your losses and protect your remaining funds.

Change your PIN immediately using the LifeInCheck portal, app, or by calling customer service.
Always inspect card readers for tampering and shield the keypad with your hand when entering your PIN.
Review your transaction history daily. If you see unauthorized charges, report them to customer service right away.
Request a replacement card to get a new card number and invalidate the compromised one.
Report the theft to the DCFS LAHelpU Customer Service Center at 1-888-524-3578 for potential reimbursement.

Card Declined At Checkout

A declined transaction can be frustrating, but it often results from a simple issue like a recent purchase, a temporary hold from a merchant, or a system error. Keeping your receipt is the first step to figuring out the problem.

Save the printed receipt that shows the decline.
Log in to the LifeInCheck portal to compare your transaction history with your receipt. You can also use a free app like Benny to track your real-time balance.
Check for any pending transactions or holds that might be temporarily reducing your available funds.
If the issue persists after a few hours, try making a small purchase to confirm the card is working correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Louisiana EBT benefits can be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve matters efficiently.

How to Contact EBT Customer Service in Louisiana

You can contact Louisiana's EBT customer service for assistance through several different methods.

Phone: For questions about your case status, eligibility, or benefit amount, call the LAHelpU Customer Service Center at 1-888-524-3578 on weekdays from 7:30 a.m. to 6:00 p.m. CT. For automated help with card activation, PIN changes, or to report a lost card, call the Louisiana EBT line at 1-888-997-1117.
Email: For written inquiries, send a message to LAHelpU.DCFS@la.gov. Be sure to include your name, contact details, and the last four digits of your Social Security number so staff can locate your case file.
Mail: Applications and other required documents can be sent to the Document Processing Center at DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: While there is no online office locator, you can find your nearest parish office by calling LAHelpU at 1-888-524-3578 or by following the directions for local submissions on the SNAP application guide.

Multi-Lingual Support

Louisiana provides interpreting services for EBT customer support. Both the LAHelpU and the LifeInCheck EBT phone lines begin with language selection prompts. Commonly offered languages include Spanish, Vietnamese, and Chinese. For the full language menu, you can call either of the customer service phone lines and listen to the initial options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, missing benefits, suspected fraud, or a card being declined. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen Card

Losing your Louisiana Purchase EBT card can be stressful, as it cuts off access to your benefits. Taking quick action is the best way to protect your account and get a replacement card sent to you.

Immediately deactivate the card using the Card Management section in the LifeInCheck EBT mobile app or on LifeInCheckEBT.com.
Alternatively, call the Louisiana EBT customer service line at 1-888-997-1117 to report it lost or stolen.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.
Review recent transactions and report any unauthorized charges to customer service within 30 days.

Forgotten Or Incorrect PIN

Entering the wrong PIN three times will freeze your account until midnight. Forgetting your PIN altogether can also prevent you from accessing your funds. Fortunately, resetting it is a simple process.

If your account is frozen, wait until after midnight for it to unlock.
Reset your PIN through the LifeInCheck app or website under Card Management. Choose a new four-digit number that is not easy to guess.
Keep your new PIN secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or store to confirm it works before you go shopping.

Missing Benefits Or Zero Balance

If your balance is zero or a monthly deposit has not appeared, it is often due to timing, card activation, or a paperwork issue. You can check your balance through the state's portal or a free app like Benny, which shows your real-time SNAP and EBT Cash funds.

Check the EBT deposit schedule. SNAP is typically deposited between the 1st and 14th of the month and is available after 5 a.m. the next day.
Remember that weekends and holidays can cause delays, with deposits posting the next business day.
Ensure your card is activated. Some cards, like DSNAP, will not show a balance until they are activated.
Verify that all your recertification paperwork is current and your personal information on file is correct.

Suspected Fraud Or Skimming

Benefit theft from card skimming and phishing scams is a serious problem in Louisiana. If you suspect your card has been compromised, acting fast can help reduce your losses and protect your remaining funds.

Change your PIN immediately using the LifeInCheck portal, app, or by calling customer service.
Always inspect card readers for tampering and shield the keypad with your hand when entering your PIN.
Review your transaction history daily. If you see unauthorized charges, report them to customer service right away.
Request a replacement card to get a new card number and invalidate the compromised one.
Report the theft to the DCFS LAHelpU Customer Service Center at 1-888-524-3578 for potential reimbursement.

Card Declined At Checkout

A declined transaction can be frustrating, but it often results from a simple issue like a recent purchase, a temporary hold from a merchant, or a system error. Keeping your receipt is the first step to figuring out the problem.

Save the printed receipt that shows the decline.
Log in to the LifeInCheck portal to compare your transaction history with your receipt. You can also use a free app like Benny to track your real-time balance.
Check for any pending transactions or holds that might be temporarily reducing your available funds.
If the issue persists after a few hours, try making a small purchase to confirm the card is working correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your Louisiana EBT benefits can be a simple process. This guide details how to contact customer service and provides solutions for common problems, such as replacing a lost card, changing your PIN, or reporting unauthorized charges, helping you resolve matters efficiently.

How to Contact EBT Customer Service in Louisiana

You can contact Louisiana's EBT customer service for assistance through several different methods.

Phone: For questions about your case status, eligibility, or benefit amount, call the LAHelpU Customer Service Center at 1-888-524-3578 on weekdays from 7:30 a.m. to 6:00 p.m. CT. For automated help with card activation, PIN changes, or to report a lost card, call the Louisiana EBT line at 1-888-997-1117.
Email: For written inquiries, send a message to LAHelpU.DCFS@la.gov. Be sure to include your name, contact details, and the last four digits of your Social Security number so staff can locate your case file.
Mail: Applications and other required documents can be sent to the Document Processing Center at DCFS Economic Stability, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: While there is no online office locator, you can find your nearest parish office by calling LAHelpU at 1-888-524-3578 or by following the directions for local submissions on the SNAP application guide.

Multi-Lingual Support

Louisiana provides interpreting services for EBT customer support. Both the LAHelpU and the LifeInCheck EBT phone lines begin with language selection prompts. Commonly offered languages include Spanish, Vietnamese, and Chinese. For the full language menu, you can call either of the customer service phone lines and listen to the initial options.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Using your EBT card is usually straightforward, but issues can arise. Common problems include a lost card, a forgotten PIN, missing benefits, suspected fraud, or a card being declined. Knowing the right steps can help you resolve these situations quickly and protect your benefits.

Lost Or Stolen Card

Losing your Louisiana Purchase EBT card can be stressful, as it cuts off access to your benefits. Taking quick action is the best way to protect your account and get a replacement card sent to you.

Immediately deactivate the card using the Card Management section in the LifeInCheck EBT mobile app or on LifeInCheckEBT.com.
Alternatively, call the Louisiana EBT customer service line at 1-888-997-1117 to report it lost or stolen.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
Once the new card arrives, activate it and set a new PIN.
Review recent transactions and report any unauthorized charges to customer service within 30 days.

Forgotten Or Incorrect PIN

Entering the wrong PIN three times will freeze your account until midnight. Forgetting your PIN altogether can also prevent you from accessing your funds. Fortunately, resetting it is a simple process.

If your account is frozen, wait until after midnight for it to unlock.
Reset your PIN through the LifeInCheck app or website under Card Management. Choose a new four-digit number that is not easy to guess.
Keep your new PIN secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or store to confirm it works before you go shopping.

Missing Benefits Or Zero Balance

If your balance is zero or a monthly deposit has not appeared, it is often due to timing, card activation, or a paperwork issue. You can check your balance through the state's portal or a free app like Benny, which shows your real-time SNAP and EBT Cash funds.

Check the EBT deposit schedule. SNAP is typically deposited between the 1st and 14th of the month and is available after 5 a.m. the next day.
Remember that weekends and holidays can cause delays, with deposits posting the next business day.
Ensure your card is activated. Some cards, like DSNAP, will not show a balance until they are activated.
Verify that all your recertification paperwork is current and your personal information on file is correct.

Suspected Fraud Or Skimming

Benefit theft from card skimming and phishing scams is a serious problem in Louisiana. If you suspect your card has been compromised, acting fast can help reduce your losses and protect your remaining funds.

Change your PIN immediately using the LifeInCheck portal, app, or by calling customer service.
Always inspect card readers for tampering and shield the keypad with your hand when entering your PIN.
Review your transaction history daily. If you see unauthorized charges, report them to customer service right away.
Request a replacement card to get a new card number and invalidate the compromised one.
Report the theft to the DCFS LAHelpU Customer Service Center at 1-888-524-3578 for potential reimbursement.

Card Declined At Checkout

A declined transaction can be frustrating, but it often results from a simple issue like a recent purchase, a temporary hold from a merchant, or a system error. Keeping your receipt is the first step to figuring out the problem.

Save the printed receipt that shows the decline.
Log in to the LifeInCheck portal to compare your transaction history with your receipt. You can also use a free app like Benny to track your real-time balance.
Check for any pending transactions or holds that might be temporarily reducing your available funds.
If the issue persists after a few hours, try making a small purchase to confirm the card is working correctly.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that helps you track your EBT balance in real-time and get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.