Alaska EBT Customer Service: How to Get Help & Common Issues

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Handling your EBT benefits in Alaska can be straightforward with the right information. This article provides step-by-step guidance on how to contact customer service for issues like a lost card, a PIN reset, or a fraudulent transaction.

How to Contact EBT Customer Service in Alaska

There are several ways to get in touch with EBT customer service in Alaska for assistance.

Phone: For help with your Quest Card, including reporting it lost or stolen, call the 24/7 customer service line at 1-888-997-8111. For case-specific questions, contact the Division of Public Assistance at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: You can send general inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to get a faster response.
Mail: Documents can be sent to the main office, which also handles walk-in services. The address is Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: To find your nearest location for face-to-face assistance, use the DPA office locator. Most offices are open Monday through Thursday from 9 a.m. to 4 p.m.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person for EBT assistance. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when calling the Division of Public Assistance or visiting a local office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with EBT can sometimes involve a few hiccups. From a lost card to a forgotten PIN, these issues can be stressful but are usually straightforward to resolve. Below are five common problems and the steps to fix them.

Lost, Stolen, Or Damaged Card

If your Alaska Quest card is lost, stolen, or physically damaged, you must act quickly to protect your benefits. Deactivating the old card and ordering a new one is a simple process that prevents unauthorized use.

Call 888-997-8111 right away to report the card and have it blocked.
Verify your identity with personal details like your card number or the last four digits of your SSN.
Ask the agent to mail a replacement card and confirm your mailing address is correct on file.
Expect the new card to arrive in three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN before using it.

Forgotten PIN Or PIN Locked

Forgetting your PIN or having your card locked after too many incorrect attempts is a common frustration. You can reset your PIN through an automated system without needing to speak to an agent.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter your identifying information so the system can locate your account.
Select a new four-digit PIN that is secure and not easily guessable.
Wait for the system to confirm the change before hanging up.
If your card remains locked after resetting, wait 30 minutes before trying it again.

Monthly Benefits Missing Or Delayed

If your monthly benefits have not appeared on your card as expected, there could be several reasons. It might be a simple scheduling issue or a problem with your case paperwork that needs your attention.

First, check the Alaska deposit schedule, as holidays and weekends can shift issuance dates.
Review recent mail or emails from the Division of Public Assistance (DPA) for any missed requests for information.
If you have overdue paperwork, submit it and contact your caseworker to confirm they received it.
For new or renewal applications, follow up if the 30-day processing window has passed without a decision.
If everything seems correct but benefits are missing, check your balance. If it is zero, you can file a benefit-deposit inquiry.

Suspicious Or Unauthorized Transactions

Discovering unauthorized charges on your account means someone may have stolen your card information. Taking immediate steps to secure your account and report the theft is necessary to protect your remaining funds.

Review your transaction history on ebtEDGE or by phone. Note any charges you did not make.
Change your PIN immediately through the automated system to prevent further fraudulent use.
Report the unauthorized transactions to customer service and request a replacement card.
If the theft occurred between October 2022 and December 2024, ask about filing for federal reimbursement. Documenting these losses is important, as benefit theft can have a devastating impact.
File a report with your local police and keep a copy for your records.

Card Will Not Swipe At Checkout

A card that fails at the checkout terminal can be caused by a dirty reader, a damaged card, or insufficient funds. A few quick troubleshooting steps can often resolve the problem on the spot.

Ask the cashier to try a different terminal or to clean the card reader.
Gently wipe your card’s magnetic stripe and chip with a soft, dry cloth.
Confirm you have enough funds. You can check your SNAP and EBT Cash balance with the state's online portal or a free app like Benny.
If the card still does not work, call customer service from the store to check for security or technical flags.
Request a free replacement if the card is cracked or demagnetized. A new card will arrive in about a week.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, and after you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Alaska can be straightforward with the right information. This article provides step-by-step guidance on how to contact customer service for issues like a lost card, a PIN reset, or a fraudulent transaction.

How to Contact EBT Customer Service in Alaska

There are several ways to get in touch with EBT customer service in Alaska for assistance.

Phone: For help with your Quest Card, including reporting it lost or stolen, call the 24/7 customer service line at 1-888-997-8111. For case-specific questions, contact the Division of Public Assistance at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: You can send general inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to get a faster response.
Mail: Documents can be sent to the main office, which also handles walk-in services. The address is Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: To find your nearest location for face-to-face assistance, use the DPA office locator. Most offices are open Monday through Thursday from 9 a.m. to 4 p.m.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person for EBT assistance. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when calling the Division of Public Assistance or visiting a local office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with EBT can sometimes involve a few hiccups. From a lost card to a forgotten PIN, these issues can be stressful but are usually straightforward to resolve. Below are five common problems and the steps to fix them.

Lost, Stolen, Or Damaged Card

If your Alaska Quest card is lost, stolen, or physically damaged, you must act quickly to protect your benefits. Deactivating the old card and ordering a new one is a simple process that prevents unauthorized use.

Call 888-997-8111 right away to report the card and have it blocked.
Verify your identity with personal details like your card number or the last four digits of your SSN.
Ask the agent to mail a replacement card and confirm your mailing address is correct on file.
Expect the new card to arrive in three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN before using it.

Forgotten PIN Or PIN Locked

Forgetting your PIN or having your card locked after too many incorrect attempts is a common frustration. You can reset your PIN through an automated system without needing to speak to an agent.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter your identifying information so the system can locate your account.
Select a new four-digit PIN that is secure and not easily guessable.
Wait for the system to confirm the change before hanging up.
If your card remains locked after resetting, wait 30 minutes before trying it again.

Monthly Benefits Missing Or Delayed

If your monthly benefits have not appeared on your card as expected, there could be several reasons. It might be a simple scheduling issue or a problem with your case paperwork that needs your attention.

First, check the Alaska deposit schedule, as holidays and weekends can shift issuance dates.
Review recent mail or emails from the Division of Public Assistance (DPA) for any missed requests for information.
If you have overdue paperwork, submit it and contact your caseworker to confirm they received it.
For new or renewal applications, follow up if the 30-day processing window has passed without a decision.
If everything seems correct but benefits are missing, check your balance. If it is zero, you can file a benefit-deposit inquiry.

Suspicious Or Unauthorized Transactions

Discovering unauthorized charges on your account means someone may have stolen your card information. Taking immediate steps to secure your account and report the theft is necessary to protect your remaining funds.

Review your transaction history on ebtEDGE or by phone. Note any charges you did not make.
Change your PIN immediately through the automated system to prevent further fraudulent use.
Report the unauthorized transactions to customer service and request a replacement card.
If the theft occurred between October 2022 and December 2024, ask about filing for federal reimbursement. Documenting these losses is important, as benefit theft can have a devastating impact.
File a report with your local police and keep a copy for your records.

Card Will Not Swipe At Checkout

A card that fails at the checkout terminal can be caused by a dirty reader, a damaged card, or insufficient funds. A few quick troubleshooting steps can often resolve the problem on the spot.

Ask the cashier to try a different terminal or to clean the card reader.
Gently wipe your card’s magnetic stripe and chip with a soft, dry cloth.
Confirm you have enough funds. You can check your SNAP and EBT Cash balance with the state's online portal or a free app like Benny.
If the card still does not work, call customer service from the store to check for security or technical flags.
Request a free replacement if the card is cracked or demagnetized. A new card will arrive in about a week.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, and after you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Alaska can be straightforward with the right information. This article provides step-by-step guidance on how to contact customer service for issues like a lost card, a PIN reset, or a fraudulent transaction.

How to Contact EBT Customer Service in Alaska

There are several ways to get in touch with EBT customer service in Alaska for assistance.

Phone: For help with your Quest Card, including reporting it lost or stolen, call the 24/7 customer service line at 1-888-997-8111. For case-specific questions, contact the Division of Public Assistance at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: You can send general inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to get a faster response.
Mail: Documents can be sent to the main office, which also handles walk-in services. The address is Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: To find your nearest location for face-to-face assistance, use the DPA office locator. Most offices are open Monday through Thursday from 9 a.m. to 4 p.m.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person for EBT assistance. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when calling the Division of Public Assistance or visiting a local office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with EBT can sometimes involve a few hiccups. From a lost card to a forgotten PIN, these issues can be stressful but are usually straightforward to resolve. Below are five common problems and the steps to fix them.

Lost, Stolen, Or Damaged Card

If your Alaska Quest card is lost, stolen, or physically damaged, you must act quickly to protect your benefits. Deactivating the old card and ordering a new one is a simple process that prevents unauthorized use.

Call 888-997-8111 right away to report the card and have it blocked.
Verify your identity with personal details like your card number or the last four digits of your SSN.
Ask the agent to mail a replacement card and confirm your mailing address is correct on file.
Expect the new card to arrive in three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN before using it.

Forgotten PIN Or PIN Locked

Forgetting your PIN or having your card locked after too many incorrect attempts is a common frustration. You can reset your PIN through an automated system without needing to speak to an agent.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter your identifying information so the system can locate your account.
Select a new four-digit PIN that is secure and not easily guessable.
Wait for the system to confirm the change before hanging up.
If your card remains locked after resetting, wait 30 minutes before trying it again.

Monthly Benefits Missing Or Delayed

If your monthly benefits have not appeared on your card as expected, there could be several reasons. It might be a simple scheduling issue or a problem with your case paperwork that needs your attention.

First, check the Alaska deposit schedule, as holidays and weekends can shift issuance dates.
Review recent mail or emails from the Division of Public Assistance (DPA) for any missed requests for information.
If you have overdue paperwork, submit it and contact your caseworker to confirm they received it.
For new or renewal applications, follow up if the 30-day processing window has passed without a decision.
If everything seems correct but benefits are missing, check your balance. If it is zero, you can file a benefit-deposit inquiry.

Suspicious Or Unauthorized Transactions

Discovering unauthorized charges on your account means someone may have stolen your card information. Taking immediate steps to secure your account and report the theft is necessary to protect your remaining funds.

Review your transaction history on ebtEDGE or by phone. Note any charges you did not make.
Change your PIN immediately through the automated system to prevent further fraudulent use.
Report the unauthorized transactions to customer service and request a replacement card.
If the theft occurred between October 2022 and December 2024, ask about filing for federal reimbursement. Documenting these losses is important, as benefit theft can have a devastating impact.
File a report with your local police and keep a copy for your records.

Card Will Not Swipe At Checkout

A card that fails at the checkout terminal can be caused by a dirty reader, a damaged card, or insufficient funds. A few quick troubleshooting steps can often resolve the problem on the spot.

Ask the cashier to try a different terminal or to clean the card reader.
Gently wipe your card’s magnetic stripe and chip with a soft, dry cloth.
Confirm you have enough funds. You can check your SNAP and EBT Cash balance with the state's online portal or a free app like Benny.
If the card still does not work, call customer service from the store to check for security or technical flags.
Request a free replacement if the card is cracked or demagnetized. A new card will arrive in about a week.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, and after you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Alaska can be straightforward with the right information. This article provides step-by-step guidance on how to contact customer service for issues like a lost card, a PIN reset, or a fraudulent transaction.

How to Contact EBT Customer Service in Alaska

There are several ways to get in touch with EBT customer service in Alaska for assistance.

Phone: For help with your Quest Card, including reporting it lost or stolen, call the 24/7 customer service line at 1-888-997-8111. For case-specific questions, contact the Division of Public Assistance at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: You can send general inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to get a faster response.
Mail: Documents can be sent to the main office, which also handles walk-in services. The address is Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: To find your nearest location for face-to-face assistance, use the DPA office locator. Most offices are open Monday through Thursday from 9 a.m. to 4 p.m.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person for EBT assistance. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when calling the Division of Public Assistance or visiting a local office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with EBT can sometimes involve a few hiccups. From a lost card to a forgotten PIN, these issues can be stressful but are usually straightforward to resolve. Below are five common problems and the steps to fix them.

Lost, Stolen, Or Damaged Card

If your Alaska Quest card is lost, stolen, or physically damaged, you must act quickly to protect your benefits. Deactivating the old card and ordering a new one is a simple process that prevents unauthorized use.

Call 888-997-8111 right away to report the card and have it blocked.
Verify your identity with personal details like your card number or the last four digits of your SSN.
Ask the agent to mail a replacement card and confirm your mailing address is correct on file.
Expect the new card to arrive in three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN before using it.

Forgotten PIN Or PIN Locked

Forgetting your PIN or having your card locked after too many incorrect attempts is a common frustration. You can reset your PIN through an automated system without needing to speak to an agent.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter your identifying information so the system can locate your account.
Select a new four-digit PIN that is secure and not easily guessable.
Wait for the system to confirm the change before hanging up.
If your card remains locked after resetting, wait 30 minutes before trying it again.

Monthly Benefits Missing Or Delayed

If your monthly benefits have not appeared on your card as expected, there could be several reasons. It might be a simple scheduling issue or a problem with your case paperwork that needs your attention.

First, check the Alaska deposit schedule, as holidays and weekends can shift issuance dates.
Review recent mail or emails from the Division of Public Assistance (DPA) for any missed requests for information.
If you have overdue paperwork, submit it and contact your caseworker to confirm they received it.
For new or renewal applications, follow up if the 30-day processing window has passed without a decision.
If everything seems correct but benefits are missing, check your balance. If it is zero, you can file a benefit-deposit inquiry.

Suspicious Or Unauthorized Transactions

Discovering unauthorized charges on your account means someone may have stolen your card information. Taking immediate steps to secure your account and report the theft is necessary to protect your remaining funds.

Review your transaction history on ebtEDGE or by phone. Note any charges you did not make.
Change your PIN immediately through the automated system to prevent further fraudulent use.
Report the unauthorized transactions to customer service and request a replacement card.
If the theft occurred between October 2022 and December 2024, ask about filing for federal reimbursement. Documenting these losses is important, as benefit theft can have a devastating impact.
File a report with your local police and keep a copy for your records.

Card Will Not Swipe At Checkout

A card that fails at the checkout terminal can be caused by a dirty reader, a damaged card, or insufficient funds. A few quick troubleshooting steps can often resolve the problem on the spot.

Ask the cashier to try a different terminal or to clean the card reader.
Gently wipe your card’s magnetic stripe and chip with a soft, dry cloth.
Confirm you have enough funds. You can check your SNAP and EBT Cash balance with the state's online portal or a free app like Benny.
If the card still does not work, call customer service from the store to check for security or technical flags.
Request a free replacement if the card is cracked or demagnetized. A new card will arrive in about a week.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, and after you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Handling your EBT benefits in Alaska can be straightforward with the right information. This article provides step-by-step guidance on how to contact customer service for issues like a lost card, a PIN reset, or a fraudulent transaction.

How to Contact EBT Customer Service in Alaska

There are several ways to get in touch with EBT customer service in Alaska for assistance.

Phone: For help with your Quest Card, including reporting it lost or stolen, call the 24/7 customer service line at 1-888-997-8111. For case-specific questions, contact the Division of Public Assistance at 1-800-478-7778 on weekdays. TTY users can dial 7-1-1.
Email: You can send general inquiries to doh.dpa.info@alaska.gov. If you are writing about an existing case, be sure to include your full name and date of birth to get a faster response.
Mail: Documents can be sent to the main office, which also handles walk-in services. The address is Division of Public Assistance – Anchorage District Office, University Center, 4001 Ingra Street, Suite 131, Anchorage, AK 99503.
In-Person: To find your nearest location for face-to-face assistance, use the DPA office locator. Most offices are open Monday through Thursday from 9 a.m. to 4 p.m.

Multi-Lingual Support

Alaska provides no-cost interpreter services by phone and in person for EBT assistance. Commonly requested languages include Spanish, Tagalog, Yupik, and Russian, with many others available upon request. You can ask for an interpreter when calling the Division of Public Assistance or visiting a local office.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

Dealing with EBT can sometimes involve a few hiccups. From a lost card to a forgotten PIN, these issues can be stressful but are usually straightforward to resolve. Below are five common problems and the steps to fix them.

Lost, Stolen, Or Damaged Card

If your Alaska Quest card is lost, stolen, or physically damaged, you must act quickly to protect your benefits. Deactivating the old card and ordering a new one is a simple process that prevents unauthorized use.

Call 888-997-8111 right away to report the card and have it blocked.
Verify your identity with personal details like your card number or the last four digits of your SSN.
Ask the agent to mail a replacement card and confirm your mailing address is correct on file.
Expect the new card to arrive in three to seven business days.
Once it arrives, follow the activation instructions on the sticker and set a new PIN before using it.

Forgotten PIN Or PIN Locked

Forgetting your PIN or having your card locked after too many incorrect attempts is a common frustration. You can reset your PIN through an automated system without needing to speak to an agent.

Call the customer service line and choose the menu option for a PIN change or reset.
Enter your identifying information so the system can locate your account.
Select a new four-digit PIN that is secure and not easily guessable.
Wait for the system to confirm the change before hanging up.
If your card remains locked after resetting, wait 30 minutes before trying it again.

Monthly Benefits Missing Or Delayed

If your monthly benefits have not appeared on your card as expected, there could be several reasons. It might be a simple scheduling issue or a problem with your case paperwork that needs your attention.

First, check the Alaska deposit schedule, as holidays and weekends can shift issuance dates.
Review recent mail or emails from the Division of Public Assistance (DPA) for any missed requests for information.
If you have overdue paperwork, submit it and contact your caseworker to confirm they received it.
For new or renewal applications, follow up if the 30-day processing window has passed without a decision.
If everything seems correct but benefits are missing, check your balance. If it is zero, you can file a benefit-deposit inquiry.

Suspicious Or Unauthorized Transactions

Discovering unauthorized charges on your account means someone may have stolen your card information. Taking immediate steps to secure your account and report the theft is necessary to protect your remaining funds.

Review your transaction history on ebtEDGE or by phone. Note any charges you did not make.
Change your PIN immediately through the automated system to prevent further fraudulent use.
Report the unauthorized transactions to customer service and request a replacement card.
If the theft occurred between October 2022 and December 2024, ask about filing for federal reimbursement. Documenting these losses is important, as benefit theft can have a devastating impact.
File a report with your local police and keep a copy for your records.

Card Will Not Swipe At Checkout

A card that fails at the checkout terminal can be caused by a dirty reader, a damaged card, or insufficient funds. A few quick troubleshooting steps can often resolve the problem on the spot.

Ask the cashier to try a different terminal or to clean the card reader.
Gently wipe your card’s magnetic stripe and chip with a soft, dry cloth.
Confirm you have enough funds. You can check your SNAP and EBT Cash balance with the state's online portal or a free app like Benny.
If the card still does not work, call customer service from the store to check for security or technical flags.
Request a free replacement if the card is cracked or demagnetized. A new card will arrive in about a week.

Manage Your EBT Benefits and Get Cashback with Benny

The Benny app is a free tool that helps you track your SNAP and EBT Cash balance in real-time. You can also get cash back on eligible purchases at stores like Target, Walmart, and Kroger. To get started, link your EBT card to the app, and after you shop, scan your receipt to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.