5 Ways to Check Your Virginia EBT Balance
Check your Virginia EBT balance in moments online, with the Benny app, or by phone.
Mar 15, 2025
Edward Cheng
5 Ways to Check Your Virginia EBT Balance
Check your Virginia EBT balance in moments online, with the Benny app, or by phone.
Mar 15, 2025
Edward Cheng
5 Ways to Check Your Virginia EBT Balance
Check your Virginia EBT balance in moments online, with the Benny app, or by phone.
Mar 15, 2025
Edward Cheng
5 Ways to Check Your Virginia EBT Balance
Check your Virginia EBT balance in moments online, with the Benny app, or by phone.
Mar 15, 2025
Edward Cheng
5 Ways to Check Your Virginia EBT Balance
Check your Virginia EBT balance in moments online, with the Benny app, or by phone.
Mar 15, 2025
Edward Cheng
SHARE
ON THIS PAGE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds helps with household budgeting and prevents shortages when making purchases.
This guide covers the ways to check your EBT balance in Virginia, from a mobile app to a customer service call.
How to Check Your EBT Balance in Virginia
Virginia EBT cardholders have several ways to check their SNAP and EBT Cash funds. You can find your balance online, through a mobile app, by phone, on a store receipt, or at an ATM for cash benefits. Each method provides quick access to your account information, helping you manage your benefits effectively.
1. Online Through ConnectEBT
The ConnectEBT website is the official online portal for managing your Virginia EBT account.
Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, click “Create New Account.” You will need to enter the primary cardholder’s Social Security number, date of birth, and 16-digit card number. Then, choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances will be on the main page. You can view your transaction history under the “Transactions” tab.
2. With The Benny App
The Benny app lets you check your SNAP and EBT Cash balances directly from your smartphone.
Sign up with your phone number or email address and enter your zip code.
Link your account by entering your 16-digit Virginia EBT card number and PIN. Your balances and recent transactions will appear on the home screen.
Benny also provides EBT cashback at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can see current offers by swiping left or tapping the “Cash Back” tab.
3. Using The 24-Hour Customer Service Line
You can get your account information anytime by calling the automated phone service.
Call 1-866-281-2448.
Choose your preferred language.
Enter your 16-digit EBT card number when prompted. The automated system will read your SNAP and EBT Cash balances.
Live interpreter service is available for Spanish, Vietnamese, Korean, and Chinese. You can ask an agent or choose “other languages” from the menu to hear the full list of options.
4. At The Store
You can check your remaining funds during or after a purchase at most authorized retailers.
On your receipt: After any EBT purchase, your remaining balance is printed at the bottom of the receipt.
At the terminal: Most grocery POS devices allow a free balance inquiry. Swipe or insert your card, enter your PIN, and choose the balance option to view it on the screen.
5. At An ATM
ATMs can be used to check your EBT Cash balance, but they do not show your SNAP funds.
Insert your EBT card at an ATM with a Quest® or NYCE® logo, enter your PIN, and select “Balance Inquiry” from the checking account options. Your EBT Cash balance will appear on the screen or a printed slip. To avoid fees, use a surcharge-free ATM. You can find one using an online tool like the Allpoint Locator.
Since ATMs only show EBT Cash, you can check your SNAP balance online through the ConnectEBT portal or with the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Virginia, targeting benefit recipients. These scams can appear as texts, emails, or phone calls, making them difficult to spot. Understanding how these schemes work is the first step toward protecting your account from unauthorized access.
How EBT Benefits Are Stolen
Thieves use several deceptive methods to gain access to EBT funds. One common tactic is phishing, where fraudulent texts, emails, or calls claim your account is locked or promise bonus benefits to trick you into sharing your card number and PIN.
Card skimming is another rapidly growing scheme. Criminals place hidden devices on ATM or store card readers to copy your card information and record your PIN. They then create a clone of your card to steal your benefits.
What To Do If Your Benefits Are Stolen
If you discover unauthorized charges, you must act quickly to report the theft. Follow these steps to request a replacement for stolen SNAP benefits:
Immediately change your PIN and report the theft to your local Department of Social Services office or the EBT Helpdesk within 30 days of discovering it.
Submit the signed SNAP EBT Replacement Request & Client Attestation form.
Federal rules allow for the replacement of SNAP benefits stolen through phishing, cloning, or skimming between October 1, 2022, and December 20, 2024. Reimbursements are limited to the lesser of the stolen amount or two months of your household's benefit allotment, with a maximum of two replacements per federal fiscal year.
These replacement rules apply only to SNAP. Stolen EBT Cash from TANF or other programs is not federally reimbursable and generally cannot be restored unless the loss was due to an agency error.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other issues with your EBT card. Knowing the common reasons for a declined transaction or a locked account can help you resolve problems quickly and get back to your shopping without stress.
Card Locked or Repeated PIN Errors
Entering the wrong PIN four times in a row will automatically disable your card for 24 hours as a security measure. Your card can also remain locked if you activated the new Lock/Unlock feature in the ConnectEBT mobile app and forgot to unlock it before making a purchase.
Wait 24 hours for the card to unlock automatically, or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you locked the card yourself, open the ConnectEBT app or log in at ConnectEBT.com and tap “Unlock My Card.”
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.
Benefits Show "$0" or "Pending" on Reload Day
Monthly deposits follow a strict schedule based on the last digit of your SNAP case number, with funds arriving just after midnight on your assigned day. Checking your account too early often shows a zero balance simply because the deposit has not yet been processed.
Verify your case number's deposit date and plan your grocery trips for the morning of or after your scheduled reload.
Use a free tool to check your balance, such as Benny, the ConnectEBT app, or the automated phone system at 866-281-2448.
If funds are still missing by noon on your deposit day, contact your local Department of Social Services or submit an inquiry through CommonHelp.
"Transaction Declined" at the Checkout
A declined transaction can happen for several reasons. You might be trying to buy items that SNAP does not cover, like hot foods or toiletries. It can also occur if you select “Credit” instead of “EBT” on the card reader or if the store’s terminal is temporarily offline.
Separate non-SNAP items from your order and pay for them with another method.
Always choose the “EBT” option on the keypad before entering your PIN.
Confirm you have a sufficient balance with an app like Benny or ConnectEBT before you shop.
If the terminal won't read the chip, ask the cashier to swipe the card’s magnetic stripe instead.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds helps with household budgeting and prevents shortages when making purchases.
This guide covers the ways to check your EBT balance in Virginia, from a mobile app to a customer service call.
How to Check Your EBT Balance in Virginia
Virginia EBT cardholders have several ways to check their SNAP and EBT Cash funds. You can find your balance online, through a mobile app, by phone, on a store receipt, or at an ATM for cash benefits. Each method provides quick access to your account information, helping you manage your benefits effectively.
1. Online Through ConnectEBT
The ConnectEBT website is the official online portal for managing your Virginia EBT account.
Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, click “Create New Account.” You will need to enter the primary cardholder’s Social Security number, date of birth, and 16-digit card number. Then, choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances will be on the main page. You can view your transaction history under the “Transactions” tab.
2. With The Benny App
The Benny app lets you check your SNAP and EBT Cash balances directly from your smartphone.
Sign up with your phone number or email address and enter your zip code.
Link your account by entering your 16-digit Virginia EBT card number and PIN. Your balances and recent transactions will appear on the home screen.
Benny also provides EBT cashback at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can see current offers by swiping left or tapping the “Cash Back” tab.
3. Using The 24-Hour Customer Service Line
You can get your account information anytime by calling the automated phone service.
Call 1-866-281-2448.
Choose your preferred language.
Enter your 16-digit EBT card number when prompted. The automated system will read your SNAP and EBT Cash balances.
Live interpreter service is available for Spanish, Vietnamese, Korean, and Chinese. You can ask an agent or choose “other languages” from the menu to hear the full list of options.
4. At The Store
You can check your remaining funds during or after a purchase at most authorized retailers.
On your receipt: After any EBT purchase, your remaining balance is printed at the bottom of the receipt.
At the terminal: Most grocery POS devices allow a free balance inquiry. Swipe or insert your card, enter your PIN, and choose the balance option to view it on the screen.
5. At An ATM
ATMs can be used to check your EBT Cash balance, but they do not show your SNAP funds.
Insert your EBT card at an ATM with a Quest® or NYCE® logo, enter your PIN, and select “Balance Inquiry” from the checking account options. Your EBT Cash balance will appear on the screen or a printed slip. To avoid fees, use a surcharge-free ATM. You can find one using an online tool like the Allpoint Locator.
Since ATMs only show EBT Cash, you can check your SNAP balance online through the ConnectEBT portal or with the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Virginia, targeting benefit recipients. These scams can appear as texts, emails, or phone calls, making them difficult to spot. Understanding how these schemes work is the first step toward protecting your account from unauthorized access.
How EBT Benefits Are Stolen
Thieves use several deceptive methods to gain access to EBT funds. One common tactic is phishing, where fraudulent texts, emails, or calls claim your account is locked or promise bonus benefits to trick you into sharing your card number and PIN.
Card skimming is another rapidly growing scheme. Criminals place hidden devices on ATM or store card readers to copy your card information and record your PIN. They then create a clone of your card to steal your benefits.
What To Do If Your Benefits Are Stolen
If you discover unauthorized charges, you must act quickly to report the theft. Follow these steps to request a replacement for stolen SNAP benefits:
Immediately change your PIN and report the theft to your local Department of Social Services office or the EBT Helpdesk within 30 days of discovering it.
Submit the signed SNAP EBT Replacement Request & Client Attestation form.
Federal rules allow for the replacement of SNAP benefits stolen through phishing, cloning, or skimming between October 1, 2022, and December 20, 2024. Reimbursements are limited to the lesser of the stolen amount or two months of your household's benefit allotment, with a maximum of two replacements per federal fiscal year.
These replacement rules apply only to SNAP. Stolen EBT Cash from TANF or other programs is not federally reimbursable and generally cannot be restored unless the loss was due to an agency error.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other issues with your EBT card. Knowing the common reasons for a declined transaction or a locked account can help you resolve problems quickly and get back to your shopping without stress.
Card Locked or Repeated PIN Errors
Entering the wrong PIN four times in a row will automatically disable your card for 24 hours as a security measure. Your card can also remain locked if you activated the new Lock/Unlock feature in the ConnectEBT mobile app and forgot to unlock it before making a purchase.
Wait 24 hours for the card to unlock automatically, or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you locked the card yourself, open the ConnectEBT app or log in at ConnectEBT.com and tap “Unlock My Card.”
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.
Benefits Show "$0" or "Pending" on Reload Day
Monthly deposits follow a strict schedule based on the last digit of your SNAP case number, with funds arriving just after midnight on your assigned day. Checking your account too early often shows a zero balance simply because the deposit has not yet been processed.
Verify your case number's deposit date and plan your grocery trips for the morning of or after your scheduled reload.
Use a free tool to check your balance, such as Benny, the ConnectEBT app, or the automated phone system at 866-281-2448.
If funds are still missing by noon on your deposit day, contact your local Department of Social Services or submit an inquiry through CommonHelp.
"Transaction Declined" at the Checkout
A declined transaction can happen for several reasons. You might be trying to buy items that SNAP does not cover, like hot foods or toiletries. It can also occur if you select “Credit” instead of “EBT” on the card reader or if the store’s terminal is temporarily offline.
Separate non-SNAP items from your order and pay for them with another method.
Always choose the “EBT” option on the keypad before entering your PIN.
Confirm you have a sufficient balance with an app like Benny or ConnectEBT before you shop.
If the terminal won't read the chip, ask the cashier to swipe the card’s magnetic stripe instead.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds helps with household budgeting and prevents shortages when making purchases.
This guide covers the ways to check your EBT balance in Virginia, from a mobile app to a customer service call.
How to Check Your EBT Balance in Virginia
Virginia EBT cardholders have several ways to check their SNAP and EBT Cash funds. You can find your balance online, through a mobile app, by phone, on a store receipt, or at an ATM for cash benefits. Each method provides quick access to your account information, helping you manage your benefits effectively.
1. Online Through ConnectEBT
The ConnectEBT website is the official online portal for managing your Virginia EBT account.
Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, click “Create New Account.” You will need to enter the primary cardholder’s Social Security number, date of birth, and 16-digit card number. Then, choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances will be on the main page. You can view your transaction history under the “Transactions” tab.
2. With The Benny App
The Benny app lets you check your SNAP and EBT Cash balances directly from your smartphone.
Sign up with your phone number or email address and enter your zip code.
Link your account by entering your 16-digit Virginia EBT card number and PIN. Your balances and recent transactions will appear on the home screen.
Benny also provides EBT cashback at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can see current offers by swiping left or tapping the “Cash Back” tab.
3. Using The 24-Hour Customer Service Line
You can get your account information anytime by calling the automated phone service.
Call 1-866-281-2448.
Choose your preferred language.
Enter your 16-digit EBT card number when prompted. The automated system will read your SNAP and EBT Cash balances.
Live interpreter service is available for Spanish, Vietnamese, Korean, and Chinese. You can ask an agent or choose “other languages” from the menu to hear the full list of options.
4. At The Store
You can check your remaining funds during or after a purchase at most authorized retailers.
On your receipt: After any EBT purchase, your remaining balance is printed at the bottom of the receipt.
At the terminal: Most grocery POS devices allow a free balance inquiry. Swipe or insert your card, enter your PIN, and choose the balance option to view it on the screen.
5. At An ATM
ATMs can be used to check your EBT Cash balance, but they do not show your SNAP funds.
Insert your EBT card at an ATM with a Quest® or NYCE® logo, enter your PIN, and select “Balance Inquiry” from the checking account options. Your EBT Cash balance will appear on the screen or a printed slip. To avoid fees, use a surcharge-free ATM. You can find one using an online tool like the Allpoint Locator.
Since ATMs only show EBT Cash, you can check your SNAP balance online through the ConnectEBT portal or with the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Virginia, targeting benefit recipients. These scams can appear as texts, emails, or phone calls, making them difficult to spot. Understanding how these schemes work is the first step toward protecting your account from unauthorized access.
How EBT Benefits Are Stolen
Thieves use several deceptive methods to gain access to EBT funds. One common tactic is phishing, where fraudulent texts, emails, or calls claim your account is locked or promise bonus benefits to trick you into sharing your card number and PIN.
Card skimming is another rapidly growing scheme. Criminals place hidden devices on ATM or store card readers to copy your card information and record your PIN. They then create a clone of your card to steal your benefits.
What To Do If Your Benefits Are Stolen
If you discover unauthorized charges, you must act quickly to report the theft. Follow these steps to request a replacement for stolen SNAP benefits:
Immediately change your PIN and report the theft to your local Department of Social Services office or the EBT Helpdesk within 30 days of discovering it.
Submit the signed SNAP EBT Replacement Request & Client Attestation form.
Federal rules allow for the replacement of SNAP benefits stolen through phishing, cloning, or skimming between October 1, 2022, and December 20, 2024. Reimbursements are limited to the lesser of the stolen amount or two months of your household's benefit allotment, with a maximum of two replacements per federal fiscal year.
These replacement rules apply only to SNAP. Stolen EBT Cash from TANF or other programs is not federally reimbursable and generally cannot be restored unless the loss was due to an agency error.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other issues with your EBT card. Knowing the common reasons for a declined transaction or a locked account can help you resolve problems quickly and get back to your shopping without stress.
Card Locked or Repeated PIN Errors
Entering the wrong PIN four times in a row will automatically disable your card for 24 hours as a security measure. Your card can also remain locked if you activated the new Lock/Unlock feature in the ConnectEBT mobile app and forgot to unlock it before making a purchase.
Wait 24 hours for the card to unlock automatically, or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you locked the card yourself, open the ConnectEBT app or log in at ConnectEBT.com and tap “Unlock My Card.”
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.
Benefits Show "$0" or "Pending" on Reload Day
Monthly deposits follow a strict schedule based on the last digit of your SNAP case number, with funds arriving just after midnight on your assigned day. Checking your account too early often shows a zero balance simply because the deposit has not yet been processed.
Verify your case number's deposit date and plan your grocery trips for the morning of or after your scheduled reload.
Use a free tool to check your balance, such as Benny, the ConnectEBT app, or the automated phone system at 866-281-2448.
If funds are still missing by noon on your deposit day, contact your local Department of Social Services or submit an inquiry through CommonHelp.
"Transaction Declined" at the Checkout
A declined transaction can happen for several reasons. You might be trying to buy items that SNAP does not cover, like hot foods or toiletries. It can also occur if you select “Credit” instead of “EBT” on the card reader or if the store’s terminal is temporarily offline.
Separate non-SNAP items from your order and pay for them with another method.
Always choose the “EBT” option on the keypad before entering your PIN.
Confirm you have a sufficient balance with an app like Benny or ConnectEBT before you shop.
If the terminal won't read the chip, ask the cashier to swipe the card’s magnetic stripe instead.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds helps with household budgeting and prevents shortages when making purchases.
This guide covers the ways to check your EBT balance in Virginia, from a mobile app to a customer service call.
How to Check Your EBT Balance in Virginia
Virginia EBT cardholders have several ways to check their SNAP and EBT Cash funds. You can find your balance online, through a mobile app, by phone, on a store receipt, or at an ATM for cash benefits. Each method provides quick access to your account information, helping you manage your benefits effectively.
1. Online Through ConnectEBT
The ConnectEBT website is the official online portal for managing your Virginia EBT account.
Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, click “Create New Account.” You will need to enter the primary cardholder’s Social Security number, date of birth, and 16-digit card number. Then, choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances will be on the main page. You can view your transaction history under the “Transactions” tab.
2. With The Benny App
The Benny app lets you check your SNAP and EBT Cash balances directly from your smartphone.
Sign up with your phone number or email address and enter your zip code.
Link your account by entering your 16-digit Virginia EBT card number and PIN. Your balances and recent transactions will appear on the home screen.
Benny also provides EBT cashback at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can see current offers by swiping left or tapping the “Cash Back” tab.
3. Using The 24-Hour Customer Service Line
You can get your account information anytime by calling the automated phone service.
Call 1-866-281-2448.
Choose your preferred language.
Enter your 16-digit EBT card number when prompted. The automated system will read your SNAP and EBT Cash balances.
Live interpreter service is available for Spanish, Vietnamese, Korean, and Chinese. You can ask an agent or choose “other languages” from the menu to hear the full list of options.
4. At The Store
You can check your remaining funds during or after a purchase at most authorized retailers.
On your receipt: After any EBT purchase, your remaining balance is printed at the bottom of the receipt.
At the terminal: Most grocery POS devices allow a free balance inquiry. Swipe or insert your card, enter your PIN, and choose the balance option to view it on the screen.
5. At An ATM
ATMs can be used to check your EBT Cash balance, but they do not show your SNAP funds.
Insert your EBT card at an ATM with a Quest® or NYCE® logo, enter your PIN, and select “Balance Inquiry” from the checking account options. Your EBT Cash balance will appear on the screen or a printed slip. To avoid fees, use a surcharge-free ATM. You can find one using an online tool like the Allpoint Locator.
Since ATMs only show EBT Cash, you can check your SNAP balance online through the ConnectEBT portal or with the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Virginia, targeting benefit recipients. These scams can appear as texts, emails, or phone calls, making them difficult to spot. Understanding how these schemes work is the first step toward protecting your account from unauthorized access.
How EBT Benefits Are Stolen
Thieves use several deceptive methods to gain access to EBT funds. One common tactic is phishing, where fraudulent texts, emails, or calls claim your account is locked or promise bonus benefits to trick you into sharing your card number and PIN.
Card skimming is another rapidly growing scheme. Criminals place hidden devices on ATM or store card readers to copy your card information and record your PIN. They then create a clone of your card to steal your benefits.
What To Do If Your Benefits Are Stolen
If you discover unauthorized charges, you must act quickly to report the theft. Follow these steps to request a replacement for stolen SNAP benefits:
Immediately change your PIN and report the theft to your local Department of Social Services office or the EBT Helpdesk within 30 days of discovering it.
Submit the signed SNAP EBT Replacement Request & Client Attestation form.
Federal rules allow for the replacement of SNAP benefits stolen through phishing, cloning, or skimming between October 1, 2022, and December 20, 2024. Reimbursements are limited to the lesser of the stolen amount or two months of your household's benefit allotment, with a maximum of two replacements per federal fiscal year.
These replacement rules apply only to SNAP. Stolen EBT Cash from TANF or other programs is not federally reimbursable and generally cannot be restored unless the loss was due to an agency error.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other issues with your EBT card. Knowing the common reasons for a declined transaction or a locked account can help you resolve problems quickly and get back to your shopping without stress.
Card Locked or Repeated PIN Errors
Entering the wrong PIN four times in a row will automatically disable your card for 24 hours as a security measure. Your card can also remain locked if you activated the new Lock/Unlock feature in the ConnectEBT mobile app and forgot to unlock it before making a purchase.
Wait 24 hours for the card to unlock automatically, or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you locked the card yourself, open the ConnectEBT app or log in at ConnectEBT.com and tap “Unlock My Card.”
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.
Benefits Show "$0" or "Pending" on Reload Day
Monthly deposits follow a strict schedule based on the last digit of your SNAP case number, with funds arriving just after midnight on your assigned day. Checking your account too early often shows a zero balance simply because the deposit has not yet been processed.
Verify your case number's deposit date and plan your grocery trips for the morning of or after your scheduled reload.
Use a free tool to check your balance, such as Benny, the ConnectEBT app, or the automated phone system at 866-281-2448.
If funds are still missing by noon on your deposit day, contact your local Department of Social Services or submit an inquiry through CommonHelp.
"Transaction Declined" at the Checkout
A declined transaction can happen for several reasons. You might be trying to buy items that SNAP does not cover, like hot foods or toiletries. It can also occur if you select “Credit” instead of “EBT” on the card reader or if the store’s terminal is temporarily offline.
Separate non-SNAP items from your order and pay for them with another method.
Always choose the “EBT” option on the keypad before entering your PIN.
Confirm you have a sufficient balance with an app like Benny or ConnectEBT before you shop.
If the terminal won't read the chip, ask the cashier to swipe the card’s magnetic stripe instead.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking your available funds helps with household budgeting and prevents shortages when making purchases.
This guide covers the ways to check your EBT balance in Virginia, from a mobile app to a customer service call.
How to Check Your EBT Balance in Virginia
Virginia EBT cardholders have several ways to check their SNAP and EBT Cash funds. You can find your balance online, through a mobile app, by phone, on a store receipt, or at an ATM for cash benefits. Each method provides quick access to your account information, helping you manage your benefits effectively.
1. Online Through ConnectEBT
The ConnectEBT website is the official online portal for managing your Virginia EBT account.
Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, click “Create New Account.” You will need to enter the primary cardholder’s Social Security number, date of birth, and 16-digit card number. Then, choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances will be on the main page. You can view your transaction history under the “Transactions” tab.
2. With The Benny App
The Benny app lets you check your SNAP and EBT Cash balances directly from your smartphone.
Sign up with your phone number or email address and enter your zip code.
Link your account by entering your 16-digit Virginia EBT card number and PIN. Your balances and recent transactions will appear on the home screen.
Benny also provides EBT cashback at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can see current offers by swiping left or tapping the “Cash Back” tab.
3. Using The 24-Hour Customer Service Line
You can get your account information anytime by calling the automated phone service.
Call 1-866-281-2448.
Choose your preferred language.
Enter your 16-digit EBT card number when prompted. The automated system will read your SNAP and EBT Cash balances.
Live interpreter service is available for Spanish, Vietnamese, Korean, and Chinese. You can ask an agent or choose “other languages” from the menu to hear the full list of options.
4. At The Store
You can check your remaining funds during or after a purchase at most authorized retailers.
On your receipt: After any EBT purchase, your remaining balance is printed at the bottom of the receipt.
At the terminal: Most grocery POS devices allow a free balance inquiry. Swipe or insert your card, enter your PIN, and choose the balance option to view it on the screen.
5. At An ATM
ATMs can be used to check your EBT Cash balance, but they do not show your SNAP funds.
Insert your EBT card at an ATM with a Quest® or NYCE® logo, enter your PIN, and select “Balance Inquiry” from the checking account options. Your EBT Cash balance will appear on the screen or a printed slip. To avoid fees, use a surcharge-free ATM. You can find one using an online tool like the Allpoint Locator.
Since ATMs only show EBT Cash, you can check your SNAP balance online through the ConnectEBT portal or with the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise in Virginia, targeting benefit recipients. These scams can appear as texts, emails, or phone calls, making them difficult to spot. Understanding how these schemes work is the first step toward protecting your account from unauthorized access.
How EBT Benefits Are Stolen
Thieves use several deceptive methods to gain access to EBT funds. One common tactic is phishing, where fraudulent texts, emails, or calls claim your account is locked or promise bonus benefits to trick you into sharing your card number and PIN.
Card skimming is another rapidly growing scheme. Criminals place hidden devices on ATM or store card readers to copy your card information and record your PIN. They then create a clone of your card to steal your benefits.
What To Do If Your Benefits Are Stolen
If you discover unauthorized charges, you must act quickly to report the theft. Follow these steps to request a replacement for stolen SNAP benefits:
Immediately change your PIN and report the theft to your local Department of Social Services office or the EBT Helpdesk within 30 days of discovering it.
Submit the signed SNAP EBT Replacement Request & Client Attestation form.
Federal rules allow for the replacement of SNAP benefits stolen through phishing, cloning, or skimming between October 1, 2022, and December 20, 2024. Reimbursements are limited to the lesser of the stolen amount or two months of your household's benefit allotment, with a maximum of two replacements per federal fiscal year.
These replacement rules apply only to SNAP. Stolen EBT Cash from TANF or other programs is not federally reimbursable and generally cannot be restored unless the loss was due to an agency error.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you might run into other issues with your EBT card. Knowing the common reasons for a declined transaction or a locked account can help you resolve problems quickly and get back to your shopping without stress.
Card Locked or Repeated PIN Errors
Entering the wrong PIN four times in a row will automatically disable your card for 24 hours as a security measure. Your card can also remain locked if you activated the new Lock/Unlock feature in the ConnectEBT mobile app and forgot to unlock it before making a purchase.
Wait 24 hours for the card to unlock automatically, or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you locked the card yourself, open the ConnectEBT app or log in at ConnectEBT.com and tap “Unlock My Card.”
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.
Benefits Show "$0" or "Pending" on Reload Day
Monthly deposits follow a strict schedule based on the last digit of your SNAP case number, with funds arriving just after midnight on your assigned day. Checking your account too early often shows a zero balance simply because the deposit has not yet been processed.
Verify your case number's deposit date and plan your grocery trips for the morning of or after your scheduled reload.
Use a free tool to check your balance, such as Benny, the ConnectEBT app, or the automated phone system at 866-281-2448.
If funds are still missing by noon on your deposit day, contact your local Department of Social Services or submit an inquiry through CommonHelp.
"Transaction Declined" at the Checkout
A declined transaction can happen for several reasons. You might be trying to buy items that SNAP does not cover, like hot foods or toiletries. It can also occur if you select “Credit” instead of “EBT” on the card reader or if the store’s terminal is temporarily offline.
Separate non-SNAP items from your order and pay for them with another method.
Always choose the “EBT” option on the keypad before entering your PIN.
Confirm you have a sufficient balance with an app like Benny or ConnectEBT before you shop.
If the terminal won't read the chip, ask the cashier to swipe the card’s magnetic stripe instead.
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more out of your EBT benefits.
