5 Ways to Check Your Texas EBT Balance

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Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking these funds helps you budget effectively and avoid shortages at the end of the month.

This guide outlines the different ways to check your EBT balance in Texas, from a mobile app to the customer service phone line.

How to Check Your EBT Balance in Texas

You can check your Texas EBT funds in several ways. These include logging into the official state benefits website, using a mobile app, calling an automated phone line, looking at your last store receipt, or using an ATM. Each method gives you access to your current SNAP and EBT Cash amounts, helping you manage your monthly budget.

1. Check Online Through YourTexasBenefits.com

The official YourTexasBenefits.com portal is a direct way to view your SNAP and EBT Cash funds online.

Go to the website and click “Log in.”
Enter your username and password. If you have never registered your card, you can create a new account.
On the main page, find the “Lone Star Card” section or go to “Manage” and then “Card & PIN.”
You can view your current totals or look at transactions from the last 30 days.

2. Use The Benny Mobile App

You can also check your account information using the Benny app on your smartphone.

Install the Benny app from the Apple App Store or Google Play.
Open the app, tap “Get started,” and agree to the terms.
Enter your Lone Star Card number, ZIP code, and the PIN you use in stores. The app will retrieve your balance and spending history.
You can tap the “$” icon at any time to refresh your information.

Benny also offers automatic cash back on eligible purchases at many national chains, including Walmart, Costco, and Walgreens.

3. Call The 24-Hour Automated Customer Service

A 24-hour automated phone line is available to get your account details. You can call the Lone Star Help Desk at 1-800-777-7328.

Dial the number and choose your preferred language. Assistance is available in English, Spanish, Vietnamese, and Chinese, with more options on the state's language access page.
Enter your 16-digit Lone Star Card number.
Enter your 4-digit PIN.
An automated voice will state your SNAP and EBT Cash totals. You will also have the option to hear recent transactions or report a lost card.

4. Look At Your Last Purchase Receipt

Every time you use your Lone Star Card, the printed receipt will show your remaining funds.

After a purchase, take the printed receipt.
Look for the “Food” (SNAP) and “Cash” (TANF) lines, which are usually below the transaction total.
Keep the receipt for your records. The amount updates after each transaction.

5. Make An ATM Or In-Store Inquiry

You can perform a balance inquiry at any ATM or point-of-sale (POS) terminal that accepts EBT. Some machines may charge a fee for this service.

Insert or swipe your Lone Star Card and enter your PIN.
Choose the “Balance Inquiry” option.
Once the amount is displayed, you can press “Cancel” to finish without making a withdrawal.

To avoid extra charges, use a surcharge-free ATM. You can find one near you with the Allpoint online locator. If an ATM only displays your EBT Cash funds, you can check your SNAP amount through the YourTexasBenefits.com portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting Texans with EBT cards. Scammers use several deceptive methods to access your benefits. Knowing the different forms of fraud helps you protect your account and act quickly if you are targeted.

How EBT Benefits Are Stolen

One common method is spoof-caller phishing, where scammers fake the Lone Star Help Desk phone number on caller ID. They may also send texts or emails promising extra benefits to trick you into giving them your card number, PIN, or other personal details. Remember that HHSC will never call or text to ask for this information.

Another major threat is point-of-sale skimming. Criminals attach hidden devices or fake keypads to card readers to copy your card's magnetic stripe and record your PIN. If a payment terminal looks like it has been tampered with, use a different checkout lane and notify store management.

Fraud also occurs online through social media posts and fake websites that mimic the official Your Texas Benefits portal, often promising to double your funds.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately.

First, freeze or cancel your card through the Your Texas Benefits app or by calling the Lone Star Help Desk at 800-777-7328, then create a new PIN.
Next, report the incident to the HHSC Office of Inspector General at 800-436-6184 and file a report with your local police department.
Keep all related documents, including receipts, screenshots of fraudulent messages, and your EBT account history, for your claim.

SNAP benefits stolen through fraudulent activity between October 1, 2022, and December 20, 2024, may be replaced. You must file Form H1854 at an HHSC office within 30 days of discovering the theft. If your claim is approved, a replacement amount up to two months of your household's benefit will be issued to a new card within 10 days. Only two such reimbursements are allowed per federal fiscal year.

No reimbursement is available for thefts occurring on or after December 21, 2024. Additionally, TANF and other EBT Cash benefits are not replaceable, and if a thief uses them before the card is reported stolen, the funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might face other technical glitches with your Lone Star Card. Knowing how to troubleshoot common problems like a declined transaction or a forgotten PIN can help you access your benefits without unnecessary delays or stress.

Card Declined at Checkout

A declined card at the register can be frustrating. It often happens due to a low balance, selecting the wrong account type like "EBT Cash" instead of "SNAP," or an offline store terminal. Your card also won't work if it has not been activated yet.

Ask the cashier to run the card again, making sure the SNAP account is chosen.
Check your balance before retrying. You can call the Lone Star Help Desk, use the Your Texas Benefits portal, or check with the Benny app.
If the store’s payment system is down, try another checkout lane or store.

Forgotten or Locked PIN

It is easy to forget your four-digit PIN, especially if you do not use your card often. Entering the wrong PIN three times in a row will automatically lock your card for security, preventing access to your funds.

Reset your PIN immediately through the Your Texas Benefits mobile app.
Call the Lone Star Help Desk at 800-777-7328 to pick a new PIN over the phone. Your old one will be deactivated instantly.
If you cannot use the app or phone, you can request a new PIN by mail, which typically arrives in about a week.

Missing Benefit Deposits

Lone Star benefits are issued over the first 15 days of the month, based on your household's Eligibility Determination Group (EDG) number. Funds might seem late if you check too early, as deposits can arrive overnight. State or federal holidays can also cause delays.

A recent change to your EDG number during recertification or delays in submitting renewal paperwork can also interrupt your deposit schedule.

Double-check your EDG number and the corresponding deposit date. Deposits are often available by 11:59 p.m. the night before your scheduled day.
If the date has passed and your balance is still zero, call 2-1-1 and choose option 2 to speak with a Texas Health and Human Services representative.
Ensure your renewal paperwork is submitted on time to prevent a pause in benefits.

Helpful Bookmarks

Lone Star Card Page: Official information, forms, and help from Texas Health and Human Services.
Your Texas Benefits: The online portal to apply for benefits, manage your case, and reset your PIN.
Benny: A free mobile app to check your EBT balance and get deposit alerts.
ConnectEBT Texas: A web portal for 24/7 balance look-ups and transaction history.
MoneyPass ATM Locator: Find nearby ATMs that do not charge fees for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cashback on qualifying purchases at stores like Walmart, Target, and Kroger. To begin, simply link your EBT card in the app. Once you've finished shopping, scan your receipt with Benny to get money back on your SNAP-eligible items.

Download Benny to help manage your spending and get more out of your EBT benefits.

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking these funds helps you budget effectively and avoid shortages at the end of the month.

This guide outlines the different ways to check your EBT balance in Texas, from a mobile app to the customer service phone line.

How to Check Your EBT Balance in Texas

You can check your Texas EBT funds in several ways. These include logging into the official state benefits website, using a mobile app, calling an automated phone line, looking at your last store receipt, or using an ATM. Each method gives you access to your current SNAP and EBT Cash amounts, helping you manage your monthly budget.

1. Check Online Through YourTexasBenefits.com

The official YourTexasBenefits.com portal is a direct way to view your SNAP and EBT Cash funds online.

Go to the website and click “Log in.”
Enter your username and password. If you have never registered your card, you can create a new account.
On the main page, find the “Lone Star Card” section or go to “Manage” and then “Card & PIN.”
You can view your current totals or look at transactions from the last 30 days.

2. Use The Benny Mobile App

You can also check your account information using the Benny app on your smartphone.

Install the Benny app from the Apple App Store or Google Play.
Open the app, tap “Get started,” and agree to the terms.
Enter your Lone Star Card number, ZIP code, and the PIN you use in stores. The app will retrieve your balance and spending history.
You can tap the “$” icon at any time to refresh your information.

Benny also offers automatic cash back on eligible purchases at many national chains, including Walmart, Costco, and Walgreens.

3. Call The 24-Hour Automated Customer Service

A 24-hour automated phone line is available to get your account details. You can call the Lone Star Help Desk at 1-800-777-7328.

Dial the number and choose your preferred language. Assistance is available in English, Spanish, Vietnamese, and Chinese, with more options on the state's language access page.
Enter your 16-digit Lone Star Card number.
Enter your 4-digit PIN.
An automated voice will state your SNAP and EBT Cash totals. You will also have the option to hear recent transactions or report a lost card.

4. Look At Your Last Purchase Receipt

Every time you use your Lone Star Card, the printed receipt will show your remaining funds.

After a purchase, take the printed receipt.
Look for the “Food” (SNAP) and “Cash” (TANF) lines, which are usually below the transaction total.
Keep the receipt for your records. The amount updates after each transaction.

5. Make An ATM Or In-Store Inquiry

You can perform a balance inquiry at any ATM or point-of-sale (POS) terminal that accepts EBT. Some machines may charge a fee for this service.

Insert or swipe your Lone Star Card and enter your PIN.
Choose the “Balance Inquiry” option.
Once the amount is displayed, you can press “Cancel” to finish without making a withdrawal.

To avoid extra charges, use a surcharge-free ATM. You can find one near you with the Allpoint online locator. If an ATM only displays your EBT Cash funds, you can check your SNAP amount through the YourTexasBenefits.com portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting Texans with EBT cards. Scammers use several deceptive methods to access your benefits. Knowing the different forms of fraud helps you protect your account and act quickly if you are targeted.

How EBT Benefits Are Stolen

One common method is spoof-caller phishing, where scammers fake the Lone Star Help Desk phone number on caller ID. They may also send texts or emails promising extra benefits to trick you into giving them your card number, PIN, or other personal details. Remember that HHSC will never call or text to ask for this information.

Another major threat is point-of-sale skimming. Criminals attach hidden devices or fake keypads to card readers to copy your card's magnetic stripe and record your PIN. If a payment terminal looks like it has been tampered with, use a different checkout lane and notify store management.

Fraud also occurs online through social media posts and fake websites that mimic the official Your Texas Benefits portal, often promising to double your funds.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately.

First, freeze or cancel your card through the Your Texas Benefits app or by calling the Lone Star Help Desk at 800-777-7328, then create a new PIN.
Next, report the incident to the HHSC Office of Inspector General at 800-436-6184 and file a report with your local police department.
Keep all related documents, including receipts, screenshots of fraudulent messages, and your EBT account history, for your claim.

SNAP benefits stolen through fraudulent activity between October 1, 2022, and December 20, 2024, may be replaced. You must file Form H1854 at an HHSC office within 30 days of discovering the theft. If your claim is approved, a replacement amount up to two months of your household's benefit will be issued to a new card within 10 days. Only two such reimbursements are allowed per federal fiscal year.

No reimbursement is available for thefts occurring on or after December 21, 2024. Additionally, TANF and other EBT Cash benefits are not replaceable, and if a thief uses them before the card is reported stolen, the funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might face other technical glitches with your Lone Star Card. Knowing how to troubleshoot common problems like a declined transaction or a forgotten PIN can help you access your benefits without unnecessary delays or stress.

Card Declined at Checkout

A declined card at the register can be frustrating. It often happens due to a low balance, selecting the wrong account type like "EBT Cash" instead of "SNAP," or an offline store terminal. Your card also won't work if it has not been activated yet.

Ask the cashier to run the card again, making sure the SNAP account is chosen.
Check your balance before retrying. You can call the Lone Star Help Desk, use the Your Texas Benefits portal, or check with the Benny app.
If the store’s payment system is down, try another checkout lane or store.

Forgotten or Locked PIN

It is easy to forget your four-digit PIN, especially if you do not use your card often. Entering the wrong PIN three times in a row will automatically lock your card for security, preventing access to your funds.

Reset your PIN immediately through the Your Texas Benefits mobile app.
Call the Lone Star Help Desk at 800-777-7328 to pick a new PIN over the phone. Your old one will be deactivated instantly.
If you cannot use the app or phone, you can request a new PIN by mail, which typically arrives in about a week.

Missing Benefit Deposits

Lone Star benefits are issued over the first 15 days of the month, based on your household's Eligibility Determination Group (EDG) number. Funds might seem late if you check too early, as deposits can arrive overnight. State or federal holidays can also cause delays.

A recent change to your EDG number during recertification or delays in submitting renewal paperwork can also interrupt your deposit schedule.

Double-check your EDG number and the corresponding deposit date. Deposits are often available by 11:59 p.m. the night before your scheduled day.
If the date has passed and your balance is still zero, call 2-1-1 and choose option 2 to speak with a Texas Health and Human Services representative.
Ensure your renewal paperwork is submitted on time to prevent a pause in benefits.

Helpful Bookmarks

Lone Star Card Page: Official information, forms, and help from Texas Health and Human Services.
Your Texas Benefits: The online portal to apply for benefits, manage your case, and reset your PIN.
Benny: A free mobile app to check your EBT balance and get deposit alerts.
ConnectEBT Texas: A web portal for 24/7 balance look-ups and transaction history.
MoneyPass ATM Locator: Find nearby ATMs that do not charge fees for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cashback on qualifying purchases at stores like Walmart, Target, and Kroger. To begin, simply link your EBT card in the app. Once you've finished shopping, scan your receipt with Benny to get money back on your SNAP-eligible items.

Download Benny to help manage your spending and get more out of your EBT benefits.

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking these funds helps you budget effectively and avoid shortages at the end of the month.

This guide outlines the different ways to check your EBT balance in Texas, from a mobile app to the customer service phone line.

How to Check Your EBT Balance in Texas

You can check your Texas EBT funds in several ways. These include logging into the official state benefits website, using a mobile app, calling an automated phone line, looking at your last store receipt, or using an ATM. Each method gives you access to your current SNAP and EBT Cash amounts, helping you manage your monthly budget.

1. Check Online Through YourTexasBenefits.com

The official YourTexasBenefits.com portal is a direct way to view your SNAP and EBT Cash funds online.

Go to the website and click “Log in.”
Enter your username and password. If you have never registered your card, you can create a new account.
On the main page, find the “Lone Star Card” section or go to “Manage” and then “Card & PIN.”
You can view your current totals or look at transactions from the last 30 days.

2. Use The Benny Mobile App

You can also check your account information using the Benny app on your smartphone.

Install the Benny app from the Apple App Store or Google Play.
Open the app, tap “Get started,” and agree to the terms.
Enter your Lone Star Card number, ZIP code, and the PIN you use in stores. The app will retrieve your balance and spending history.
You can tap the “$” icon at any time to refresh your information.

Benny also offers automatic cash back on eligible purchases at many national chains, including Walmart, Costco, and Walgreens.

3. Call The 24-Hour Automated Customer Service

A 24-hour automated phone line is available to get your account details. You can call the Lone Star Help Desk at 1-800-777-7328.

Dial the number and choose your preferred language. Assistance is available in English, Spanish, Vietnamese, and Chinese, with more options on the state's language access page.
Enter your 16-digit Lone Star Card number.
Enter your 4-digit PIN.
An automated voice will state your SNAP and EBT Cash totals. You will also have the option to hear recent transactions or report a lost card.

4. Look At Your Last Purchase Receipt

Every time you use your Lone Star Card, the printed receipt will show your remaining funds.

After a purchase, take the printed receipt.
Look for the “Food” (SNAP) and “Cash” (TANF) lines, which are usually below the transaction total.
Keep the receipt for your records. The amount updates after each transaction.

5. Make An ATM Or In-Store Inquiry

You can perform a balance inquiry at any ATM or point-of-sale (POS) terminal that accepts EBT. Some machines may charge a fee for this service.

Insert or swipe your Lone Star Card and enter your PIN.
Choose the “Balance Inquiry” option.
Once the amount is displayed, you can press “Cancel” to finish without making a withdrawal.

To avoid extra charges, use a surcharge-free ATM. You can find one near you with the Allpoint online locator. If an ATM only displays your EBT Cash funds, you can check your SNAP amount through the YourTexasBenefits.com portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting Texans with EBT cards. Scammers use several deceptive methods to access your benefits. Knowing the different forms of fraud helps you protect your account and act quickly if you are targeted.

How EBT Benefits Are Stolen

One common method is spoof-caller phishing, where scammers fake the Lone Star Help Desk phone number on caller ID. They may also send texts or emails promising extra benefits to trick you into giving them your card number, PIN, or other personal details. Remember that HHSC will never call or text to ask for this information.

Another major threat is point-of-sale skimming. Criminals attach hidden devices or fake keypads to card readers to copy your card's magnetic stripe and record your PIN. If a payment terminal looks like it has been tampered with, use a different checkout lane and notify store management.

Fraud also occurs online through social media posts and fake websites that mimic the official Your Texas Benefits portal, often promising to double your funds.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately.

First, freeze or cancel your card through the Your Texas Benefits app or by calling the Lone Star Help Desk at 800-777-7328, then create a new PIN.
Next, report the incident to the HHSC Office of Inspector General at 800-436-6184 and file a report with your local police department.
Keep all related documents, including receipts, screenshots of fraudulent messages, and your EBT account history, for your claim.

SNAP benefits stolen through fraudulent activity between October 1, 2022, and December 20, 2024, may be replaced. You must file Form H1854 at an HHSC office within 30 days of discovering the theft. If your claim is approved, a replacement amount up to two months of your household's benefit will be issued to a new card within 10 days. Only two such reimbursements are allowed per federal fiscal year.

No reimbursement is available for thefts occurring on or after December 21, 2024. Additionally, TANF and other EBT Cash benefits are not replaceable, and if a thief uses them before the card is reported stolen, the funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might face other technical glitches with your Lone Star Card. Knowing how to troubleshoot common problems like a declined transaction or a forgotten PIN can help you access your benefits without unnecessary delays or stress.

Card Declined at Checkout

A declined card at the register can be frustrating. It often happens due to a low balance, selecting the wrong account type like "EBT Cash" instead of "SNAP," or an offline store terminal. Your card also won't work if it has not been activated yet.

Ask the cashier to run the card again, making sure the SNAP account is chosen.
Check your balance before retrying. You can call the Lone Star Help Desk, use the Your Texas Benefits portal, or check with the Benny app.
If the store’s payment system is down, try another checkout lane or store.

Forgotten or Locked PIN

It is easy to forget your four-digit PIN, especially if you do not use your card often. Entering the wrong PIN three times in a row will automatically lock your card for security, preventing access to your funds.

Reset your PIN immediately through the Your Texas Benefits mobile app.
Call the Lone Star Help Desk at 800-777-7328 to pick a new PIN over the phone. Your old one will be deactivated instantly.
If you cannot use the app or phone, you can request a new PIN by mail, which typically arrives in about a week.

Missing Benefit Deposits

Lone Star benefits are issued over the first 15 days of the month, based on your household's Eligibility Determination Group (EDG) number. Funds might seem late if you check too early, as deposits can arrive overnight. State or federal holidays can also cause delays.

A recent change to your EDG number during recertification or delays in submitting renewal paperwork can also interrupt your deposit schedule.

Double-check your EDG number and the corresponding deposit date. Deposits are often available by 11:59 p.m. the night before your scheduled day.
If the date has passed and your balance is still zero, call 2-1-1 and choose option 2 to speak with a Texas Health and Human Services representative.
Ensure your renewal paperwork is submitted on time to prevent a pause in benefits.

Helpful Bookmarks

Lone Star Card Page: Official information, forms, and help from Texas Health and Human Services.
Your Texas Benefits: The online portal to apply for benefits, manage your case, and reset your PIN.
Benny: A free mobile app to check your EBT balance and get deposit alerts.
ConnectEBT Texas: A web portal for 24/7 balance look-ups and transaction history.
MoneyPass ATM Locator: Find nearby ATMs that do not charge fees for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cashback on qualifying purchases at stores like Walmart, Target, and Kroger. To begin, simply link your EBT card in the app. Once you've finished shopping, scan your receipt with Benny to get money back on your SNAP-eligible items.

Download Benny to help manage your spending and get more out of your EBT benefits.

SHARE

Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking these funds helps you budget effectively and avoid shortages at the end of the month.

This guide outlines the different ways to check your EBT balance in Texas, from a mobile app to the customer service phone line.

How to Check Your EBT Balance in Texas

You can check your Texas EBT funds in several ways. These include logging into the official state benefits website, using a mobile app, calling an automated phone line, looking at your last store receipt, or using an ATM. Each method gives you access to your current SNAP and EBT Cash amounts, helping you manage your monthly budget.

1. Check Online Through YourTexasBenefits.com

The official YourTexasBenefits.com portal is a direct way to view your SNAP and EBT Cash funds online.

Go to the website and click “Log in.”
Enter your username and password. If you have never registered your card, you can create a new account.
On the main page, find the “Lone Star Card” section or go to “Manage” and then “Card & PIN.”
You can view your current totals or look at transactions from the last 30 days.

2. Use The Benny Mobile App

You can also check your account information using the Benny app on your smartphone.

Install the Benny app from the Apple App Store or Google Play.
Open the app, tap “Get started,” and agree to the terms.
Enter your Lone Star Card number, ZIP code, and the PIN you use in stores. The app will retrieve your balance and spending history.
You can tap the “$” icon at any time to refresh your information.

Benny also offers automatic cash back on eligible purchases at many national chains, including Walmart, Costco, and Walgreens.

3. Call The 24-Hour Automated Customer Service

A 24-hour automated phone line is available to get your account details. You can call the Lone Star Help Desk at 1-800-777-7328.

Dial the number and choose your preferred language. Assistance is available in English, Spanish, Vietnamese, and Chinese, with more options on the state's language access page.
Enter your 16-digit Lone Star Card number.
Enter your 4-digit PIN.
An automated voice will state your SNAP and EBT Cash totals. You will also have the option to hear recent transactions or report a lost card.

4. Look At Your Last Purchase Receipt

Every time you use your Lone Star Card, the printed receipt will show your remaining funds.

After a purchase, take the printed receipt.
Look for the “Food” (SNAP) and “Cash” (TANF) lines, which are usually below the transaction total.
Keep the receipt for your records. The amount updates after each transaction.

5. Make An ATM Or In-Store Inquiry

You can perform a balance inquiry at any ATM or point-of-sale (POS) terminal that accepts EBT. Some machines may charge a fee for this service.

Insert or swipe your Lone Star Card and enter your PIN.
Choose the “Balance Inquiry” option.
Once the amount is displayed, you can press “Cancel” to finish without making a withdrawal.

To avoid extra charges, use a surcharge-free ATM. You can find one near you with the Allpoint online locator. If an ATM only displays your EBT Cash funds, you can check your SNAP amount through the YourTexasBenefits.com portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting Texans with EBT cards. Scammers use several deceptive methods to access your benefits. Knowing the different forms of fraud helps you protect your account and act quickly if you are targeted.

How EBT Benefits Are Stolen

One common method is spoof-caller phishing, where scammers fake the Lone Star Help Desk phone number on caller ID. They may also send texts or emails promising extra benefits to trick you into giving them your card number, PIN, or other personal details. Remember that HHSC will never call or text to ask for this information.

Another major threat is point-of-sale skimming. Criminals attach hidden devices or fake keypads to card readers to copy your card's magnetic stripe and record your PIN. If a payment terminal looks like it has been tampered with, use a different checkout lane and notify store management.

Fraud also occurs online through social media posts and fake websites that mimic the official Your Texas Benefits portal, often promising to double your funds.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately.

First, freeze or cancel your card through the Your Texas Benefits app or by calling the Lone Star Help Desk at 800-777-7328, then create a new PIN.
Next, report the incident to the HHSC Office of Inspector General at 800-436-6184 and file a report with your local police department.
Keep all related documents, including receipts, screenshots of fraudulent messages, and your EBT account history, for your claim.

SNAP benefits stolen through fraudulent activity between October 1, 2022, and December 20, 2024, may be replaced. You must file Form H1854 at an HHSC office within 30 days of discovering the theft. If your claim is approved, a replacement amount up to two months of your household's benefit will be issued to a new card within 10 days. Only two such reimbursements are allowed per federal fiscal year.

No reimbursement is available for thefts occurring on or after December 21, 2024. Additionally, TANF and other EBT Cash benefits are not replaceable, and if a thief uses them before the card is reported stolen, the funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might face other technical glitches with your Lone Star Card. Knowing how to troubleshoot common problems like a declined transaction or a forgotten PIN can help you access your benefits without unnecessary delays or stress.

Card Declined at Checkout

A declined card at the register can be frustrating. It often happens due to a low balance, selecting the wrong account type like "EBT Cash" instead of "SNAP," or an offline store terminal. Your card also won't work if it has not been activated yet.

Ask the cashier to run the card again, making sure the SNAP account is chosen.
Check your balance before retrying. You can call the Lone Star Help Desk, use the Your Texas Benefits portal, or check with the Benny app.
If the store’s payment system is down, try another checkout lane or store.

Forgotten or Locked PIN

It is easy to forget your four-digit PIN, especially if you do not use your card often. Entering the wrong PIN three times in a row will automatically lock your card for security, preventing access to your funds.

Reset your PIN immediately through the Your Texas Benefits mobile app.
Call the Lone Star Help Desk at 800-777-7328 to pick a new PIN over the phone. Your old one will be deactivated instantly.
If you cannot use the app or phone, you can request a new PIN by mail, which typically arrives in about a week.

Missing Benefit Deposits

Lone Star benefits are issued over the first 15 days of the month, based on your household's Eligibility Determination Group (EDG) number. Funds might seem late if you check too early, as deposits can arrive overnight. State or federal holidays can also cause delays.

A recent change to your EDG number during recertification or delays in submitting renewal paperwork can also interrupt your deposit schedule.

Double-check your EDG number and the corresponding deposit date. Deposits are often available by 11:59 p.m. the night before your scheduled day.
If the date has passed and your balance is still zero, call 2-1-1 and choose option 2 to speak with a Texas Health and Human Services representative.
Ensure your renewal paperwork is submitted on time to prevent a pause in benefits.

Helpful Bookmarks

Lone Star Card Page: Official information, forms, and help from Texas Health and Human Services.
Your Texas Benefits: The online portal to apply for benefits, manage your case, and reset your PIN.
Benny: A free mobile app to check your EBT balance and get deposit alerts.
ConnectEBT Texas: A web portal for 24/7 balance look-ups and transaction history.
MoneyPass ATM Locator: Find nearby ATMs that do not charge fees for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cashback on qualifying purchases at stores like Walmart, Target, and Kroger. To begin, simply link your EBT card in the app. Once you've finished shopping, scan your receipt with Benny to get money back on your SNAP-eligible items.

Download Benny to help manage your spending and get more out of your EBT benefits.

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Your EBT card delivers benefits from the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Tracking these funds helps you budget effectively and avoid shortages at the end of the month.

This guide outlines the different ways to check your EBT balance in Texas, from a mobile app to the customer service phone line.

How to Check Your EBT Balance in Texas

You can check your Texas EBT funds in several ways. These include logging into the official state benefits website, using a mobile app, calling an automated phone line, looking at your last store receipt, or using an ATM. Each method gives you access to your current SNAP and EBT Cash amounts, helping you manage your monthly budget.

1. Check Online Through YourTexasBenefits.com

The official YourTexasBenefits.com portal is a direct way to view your SNAP and EBT Cash funds online.

Go to the website and click “Log in.”
Enter your username and password. If you have never registered your card, you can create a new account.
On the main page, find the “Lone Star Card” section or go to “Manage” and then “Card & PIN.”
You can view your current totals or look at transactions from the last 30 days.

2. Use The Benny Mobile App

You can also check your account information using the Benny app on your smartphone.

Install the Benny app from the Apple App Store or Google Play.
Open the app, tap “Get started,” and agree to the terms.
Enter your Lone Star Card number, ZIP code, and the PIN you use in stores. The app will retrieve your balance and spending history.
You can tap the “$” icon at any time to refresh your information.

Benny also offers automatic cash back on eligible purchases at many national chains, including Walmart, Costco, and Walgreens.

3. Call The 24-Hour Automated Customer Service

A 24-hour automated phone line is available to get your account details. You can call the Lone Star Help Desk at 1-800-777-7328.

Dial the number and choose your preferred language. Assistance is available in English, Spanish, Vietnamese, and Chinese, with more options on the state's language access page.
Enter your 16-digit Lone Star Card number.
Enter your 4-digit PIN.
An automated voice will state your SNAP and EBT Cash totals. You will also have the option to hear recent transactions or report a lost card.

4. Look At Your Last Purchase Receipt

Every time you use your Lone Star Card, the printed receipt will show your remaining funds.

After a purchase, take the printed receipt.
Look for the “Food” (SNAP) and “Cash” (TANF) lines, which are usually below the transaction total.
Keep the receipt for your records. The amount updates after each transaction.

5. Make An ATM Or In-Store Inquiry

You can perform a balance inquiry at any ATM or point-of-sale (POS) terminal that accepts EBT. Some machines may charge a fee for this service.

Insert or swipe your Lone Star Card and enter your PIN.
Choose the “Balance Inquiry” option.
Once the amount is displayed, you can press “Cancel” to finish without making a withdrawal.

To avoid extra charges, use a surcharge-free ATM. You can find one near you with the Allpoint online locator. If an ATM only displays your EBT Cash funds, you can check your SNAP amount through the YourTexasBenefits.com portal or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting Texans with EBT cards. Scammers use several deceptive methods to access your benefits. Knowing the different forms of fraud helps you protect your account and act quickly if you are targeted.

How EBT Benefits Are Stolen

One common method is spoof-caller phishing, where scammers fake the Lone Star Help Desk phone number on caller ID. They may also send texts or emails promising extra benefits to trick you into giving them your card number, PIN, or other personal details. Remember that HHSC will never call or text to ask for this information.

Another major threat is point-of-sale skimming. Criminals attach hidden devices or fake keypads to card readers to copy your card's magnetic stripe and record your PIN. If a payment terminal looks like it has been tampered with, use a different checkout lane and notify store management.

Fraud also occurs online through social media posts and fake websites that mimic the official Your Texas Benefits portal, often promising to double your funds.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must report the fraud immediately.

First, freeze or cancel your card through the Your Texas Benefits app or by calling the Lone Star Help Desk at 800-777-7328, then create a new PIN.
Next, report the incident to the HHSC Office of Inspector General at 800-436-6184 and file a report with your local police department.
Keep all related documents, including receipts, screenshots of fraudulent messages, and your EBT account history, for your claim.

SNAP benefits stolen through fraudulent activity between October 1, 2022, and December 20, 2024, may be replaced. You must file Form H1854 at an HHSC office within 30 days of discovering the theft. If your claim is approved, a replacement amount up to two months of your household's benefit will be issued to a new card within 10 days. Only two such reimbursements are allowed per federal fiscal year.

No reimbursement is available for thefts occurring on or after December 21, 2024. Additionally, TANF and other EBT Cash benefits are not replaceable, and if a thief uses them before the card is reported stolen, the funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might face other technical glitches with your Lone Star Card. Knowing how to troubleshoot common problems like a declined transaction or a forgotten PIN can help you access your benefits without unnecessary delays or stress.

Card Declined at Checkout

A declined card at the register can be frustrating. It often happens due to a low balance, selecting the wrong account type like "EBT Cash" instead of "SNAP," or an offline store terminal. Your card also won't work if it has not been activated yet.

Ask the cashier to run the card again, making sure the SNAP account is chosen.
Check your balance before retrying. You can call the Lone Star Help Desk, use the Your Texas Benefits portal, or check with the Benny app.
If the store’s payment system is down, try another checkout lane or store.

Forgotten or Locked PIN

It is easy to forget your four-digit PIN, especially if you do not use your card often. Entering the wrong PIN three times in a row will automatically lock your card for security, preventing access to your funds.

Reset your PIN immediately through the Your Texas Benefits mobile app.
Call the Lone Star Help Desk at 800-777-7328 to pick a new PIN over the phone. Your old one will be deactivated instantly.
If you cannot use the app or phone, you can request a new PIN by mail, which typically arrives in about a week.

Missing Benefit Deposits

Lone Star benefits are issued over the first 15 days of the month, based on your household's Eligibility Determination Group (EDG) number. Funds might seem late if you check too early, as deposits can arrive overnight. State or federal holidays can also cause delays.

A recent change to your EDG number during recertification or delays in submitting renewal paperwork can also interrupt your deposit schedule.

Double-check your EDG number and the corresponding deposit date. Deposits are often available by 11:59 p.m. the night before your scheduled day.
If the date has passed and your balance is still zero, call 2-1-1 and choose option 2 to speak with a Texas Health and Human Services representative.
Ensure your renewal paperwork is submitted on time to prevent a pause in benefits.

Helpful Bookmarks

Lone Star Card Page: Official information, forms, and help from Texas Health and Human Services.
Your Texas Benefits: The online portal to apply for benefits, manage your case, and reset your PIN.
Benny: A free mobile app to check your EBT balance and get deposit alerts.
ConnectEBT Texas: A web portal for 24/7 balance look-ups and transaction history.
MoneyPass ATM Locator: Find nearby ATMs that do not charge fees for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT balance in real time and earn cashback on qualifying purchases at stores like Walmart, Target, and Kroger. To begin, simply link your EBT card in the app. Once you've finished shopping, scan your receipt with Benny to get money back on your SNAP-eligible items.

Download Benny to help manage your spending and get more out of your EBT benefits.