5 Ways to Check Your Pennsylvania EBT Balance

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Pennsylvanians receive benefits like the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs such as Temporary Assistance for Needy Families (TANF) on a single EBT card. Tracking your available funds helps with managing your household budget and avoiding unexpected shortages when making purchases.

This guide explains the methods for checking your EBT balance in Pennsylvania, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Pennsylvania

You can check your Pennsylvania EBT funds in several ways. These include logging into the official state portal online, using a mobile app on your phone, calling the automated hotline, checking at an ATM, or simply looking at your last store receipt. Each method provides quick access to your SNAP and EBT Cash balances to help you stay on top of your budget.

1. Online Through Pennsylvania’s Official EBT Portal

The ConnectEBT website gives you real-time access to your SNAP and EBT Cash balances, deposits, and recent transaction history.

Go to the ConnectEBT website and choose “Pennsylvania EBT.”
Select “Login” and enter your User ID and Password.
Your SNAP and EBT Cash balances will appear on the Account Summary page. You can click “Transaction History” for more details.
If you are a new user, click “Create New User ID.” You will need to provide your ACCESS card number, ZIP code, and the last four digits of your Social Security number to create your account and set up security questions.

2. Using The Benny Mobile App

The Benny mobile app allows you to check your Pennsylvania EBT balance directly from your smartphone.

Download Benny from the Google Play or App Store and open the app.
Tap “Add Card,” choose “Pennsylvania,” and link your account by entering your ACCESS card number and PIN.
Your current SNAP and EBT Cash balances will be displayed on the home screen. You can swipe up to see recent transactions.
You can also turn on optional push notifications for low-balance alerts.

Benny also offers cashback on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.

3. Via The 24-Hour EBT Recipient Hotline

You can call the toll-free EBT Recipient Hotline at any time to get your balance information through an automated system or by speaking with a representative.

Dial 1-888-EBT-PENN (1-888-328-7366) and choose your preferred language from English, Spanish, Chinese, or Russian. For additional language support or TTY access, refer to the DHS page.
Enter your 16-digit ACCESS card number, followed by the # key.
When prompted, enter your 4-digit PIN. The automated system will announce your separate SNAP and EBT Cash balances.
To speak with a live representative for more help, stay on the line or press “0.”

4. At A Surcharge-Free ATM

Many ATMs allow you to perform a balance inquiry before you withdraw funds. This method typically only shows your EBT Cash amount, not your SNAP benefits.

To check your SNAP funds, you can use the ConnectEBT online portal or the Benny app.

Find a participating machine near you using the surcharge-free ATM locator.
Insert your ACCESS card, enter your PIN, and choose the “Balance Inquiry” option.
Make sure the screen shows a “$0.00 surcharge” before you proceed. The machine will then display or print your available EBT Cash amount.
If the ATM shows a surcharge, press “Cancel” and find a different machine from the list.

5. On Your Store Receipt

After any purchase made with your EBT card, the printed receipt will show your remaining balances.

Keep your receipt after paying for items with your ACCESS card.
Look at the bottom of the receipt, below the transaction details.
Your “EBT SNAP Balance” and “EBT Cash Balance” will be printed separately.
If you only want to check your funds without making a purchase, you can ask the cashier for a “balance-only” transaction.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise across Pennsylvania. These scams can appear in many different forms, from text messages to fake websites. Understanding these fraudulent methods is the first line of defense in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use several common tactics to steal EBT benefits, both physically and digitally. One widespread method is card skimming, where criminals attach hidden devices to card readers at places like grocery self-checkouts and ATMs. These skimmers, often paired with tiny cameras, capture your card data and PIN when you make a purchase.

Digital theft often involves phishing scams. You might receive a text message or a spoofed phone call claiming your benefits are suspended and asking for your card number and PIN to "verify" your account. Scammers also create fake websites that look like official portals or run social media ads promising to double your SNAP benefits if you share your card details.

What To Do If Your Benefits Are Stolen

If you find unauthorized transactions on your account, it is important to report the theft immediately. You must contact your County Assistance Office or the EBT hotline to begin the process.

Report the fraud to your County Assistance Office or the EBT hotline at 1-888-328-7366 within 30 days of the incident.
Your office will cancel the compromised card and issue a new one by mail. Simply changing your PIN is not enough, as skimmers capture the card's magnetic stripe data.
You will need to sign an affidavit confirming that you did not willingly share your card or PIN.

Under federal rules, SNAP benefits stolen on or after October 1, 2022, can be replaced. Reimbursements are limited to two incidents per federal fiscal year and are typically issued within ten business days after your claim is approved. However, EBT Cash benefits are not eligible for replacement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes prevent you from using your EBT card. Knowing the common reasons for these problems and how to quickly resolve them can help you access your benefits without unnecessary delays or frustration.

Transactions Are Declined At The Store

A declined transaction can happen for several reasons. Your SNAP balance might be too low for the purchase, or the store’s card reader could be temporarily offline. Sometimes, the cashier may have accidentally run the card as a credit or debit transaction instead of EBT, or the card’s magnetic stripe is simply too worn to be read.

First, confirm your balance. You can call 1-888-EBT-PENN, use an ATM, or check a mobile app like Benny.
Ask the cashier to cancel the sale and try again, making sure they run it as "EBT Food" for SNAP items or "EBT Cash" for cash-back.
If the store’s system seems to be the problem, try a different checkout lane or another retailer.
If your card is visibly scratched or bent, you should order a replacement.

Forgotten Or Locked PIN

It is common to forget your PIN, especially if you change it regularly for security. Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a safety measure to prevent unauthorized use.

You can reset your PIN at any time by calling 1-888-EBT-PENN and following the prompts.
If your card is locked, you must wait for the 24-hour period to end before you can reset your PIN and use your card again.
When choosing a new PIN, use a four-digit number that is not a simple sequence like 1234, as these are not permitted.

Card Is Lost, Damaged, Or Demagnetized

EBT cards can stop working if they become damaged. Keeping your card near a magnet, such as one on a phone case, folding it inside a wallet, or leaving it in a hot car can demagnetize the stripe and make it unreadable.

Report a lost, stolen, or damaged card immediately by calling 1-888-EBT-PENN. This will deactivate the old card, and a new one will be mailed to you.
You can track the status of your replacement card by calling the same number and pressing "3" for card services.
A replacement for a damaged card is free if you get it from a County Assistance Office, but there may be a small fee deducted from your benefits if it is sent by mail.

Helpful Resources To Bookmark

Here are some useful links for managing your EBT account:

Pennsylvania DHS EBT Page: Find general rules, the surcharge-free ATM list, and hotline information.
COMPASS Website: Apply for, renew, or check your SNAP benefits online.
Conduent ebtEDGE: Access your account through the official portal.
Benny App: A free app for checking your real-time EBT balance and getting transaction alerts.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real time and get cash back on eligible purchases at stores including Target, Walmart, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny and you'll receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Pennsylvanians receive benefits like the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs such as Temporary Assistance for Needy Families (TANF) on a single EBT card. Tracking your available funds helps with managing your household budget and avoiding unexpected shortages when making purchases.

This guide explains the methods for checking your EBT balance in Pennsylvania, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Pennsylvania

You can check your Pennsylvania EBT funds in several ways. These include logging into the official state portal online, using a mobile app on your phone, calling the automated hotline, checking at an ATM, or simply looking at your last store receipt. Each method provides quick access to your SNAP and EBT Cash balances to help you stay on top of your budget.

1. Online Through Pennsylvania’s Official EBT Portal

The ConnectEBT website gives you real-time access to your SNAP and EBT Cash balances, deposits, and recent transaction history.

Go to the ConnectEBT website and choose “Pennsylvania EBT.”
Select “Login” and enter your User ID and Password.
Your SNAP and EBT Cash balances will appear on the Account Summary page. You can click “Transaction History” for more details.
If you are a new user, click “Create New User ID.” You will need to provide your ACCESS card number, ZIP code, and the last four digits of your Social Security number to create your account and set up security questions.

2. Using The Benny Mobile App

The Benny mobile app allows you to check your Pennsylvania EBT balance directly from your smartphone.

Download Benny from the Google Play or App Store and open the app.
Tap “Add Card,” choose “Pennsylvania,” and link your account by entering your ACCESS card number and PIN.
Your current SNAP and EBT Cash balances will be displayed on the home screen. You can swipe up to see recent transactions.
You can also turn on optional push notifications for low-balance alerts.

Benny also offers cashback on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.

3. Via The 24-Hour EBT Recipient Hotline

You can call the toll-free EBT Recipient Hotline at any time to get your balance information through an automated system or by speaking with a representative.

Dial 1-888-EBT-PENN (1-888-328-7366) and choose your preferred language from English, Spanish, Chinese, or Russian. For additional language support or TTY access, refer to the DHS page.
Enter your 16-digit ACCESS card number, followed by the # key.
When prompted, enter your 4-digit PIN. The automated system will announce your separate SNAP and EBT Cash balances.
To speak with a live representative for more help, stay on the line or press “0.”

4. At A Surcharge-Free ATM

Many ATMs allow you to perform a balance inquiry before you withdraw funds. This method typically only shows your EBT Cash amount, not your SNAP benefits.

To check your SNAP funds, you can use the ConnectEBT online portal or the Benny app.

Find a participating machine near you using the surcharge-free ATM locator.
Insert your ACCESS card, enter your PIN, and choose the “Balance Inquiry” option.
Make sure the screen shows a “$0.00 surcharge” before you proceed. The machine will then display or print your available EBT Cash amount.
If the ATM shows a surcharge, press “Cancel” and find a different machine from the list.

5. On Your Store Receipt

After any purchase made with your EBT card, the printed receipt will show your remaining balances.

Keep your receipt after paying for items with your ACCESS card.
Look at the bottom of the receipt, below the transaction details.
Your “EBT SNAP Balance” and “EBT Cash Balance” will be printed separately.
If you only want to check your funds without making a purchase, you can ask the cashier for a “balance-only” transaction.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise across Pennsylvania. These scams can appear in many different forms, from text messages to fake websites. Understanding these fraudulent methods is the first line of defense in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use several common tactics to steal EBT benefits, both physically and digitally. One widespread method is card skimming, where criminals attach hidden devices to card readers at places like grocery self-checkouts and ATMs. These skimmers, often paired with tiny cameras, capture your card data and PIN when you make a purchase.

Digital theft often involves phishing scams. You might receive a text message or a spoofed phone call claiming your benefits are suspended and asking for your card number and PIN to "verify" your account. Scammers also create fake websites that look like official portals or run social media ads promising to double your SNAP benefits if you share your card details.

What To Do If Your Benefits Are Stolen

If you find unauthorized transactions on your account, it is important to report the theft immediately. You must contact your County Assistance Office or the EBT hotline to begin the process.

Report the fraud to your County Assistance Office or the EBT hotline at 1-888-328-7366 within 30 days of the incident.
Your office will cancel the compromised card and issue a new one by mail. Simply changing your PIN is not enough, as skimmers capture the card's magnetic stripe data.
You will need to sign an affidavit confirming that you did not willingly share your card or PIN.

Under federal rules, SNAP benefits stolen on or after October 1, 2022, can be replaced. Reimbursements are limited to two incidents per federal fiscal year and are typically issued within ten business days after your claim is approved. However, EBT Cash benefits are not eligible for replacement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes prevent you from using your EBT card. Knowing the common reasons for these problems and how to quickly resolve them can help you access your benefits without unnecessary delays or frustration.

Transactions Are Declined At The Store

A declined transaction can happen for several reasons. Your SNAP balance might be too low for the purchase, or the store’s card reader could be temporarily offline. Sometimes, the cashier may have accidentally run the card as a credit or debit transaction instead of EBT, or the card’s magnetic stripe is simply too worn to be read.

First, confirm your balance. You can call 1-888-EBT-PENN, use an ATM, or check a mobile app like Benny.
Ask the cashier to cancel the sale and try again, making sure they run it as "EBT Food" for SNAP items or "EBT Cash" for cash-back.
If the store’s system seems to be the problem, try a different checkout lane or another retailer.
If your card is visibly scratched or bent, you should order a replacement.

Forgotten Or Locked PIN

It is common to forget your PIN, especially if you change it regularly for security. Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a safety measure to prevent unauthorized use.

You can reset your PIN at any time by calling 1-888-EBT-PENN and following the prompts.
If your card is locked, you must wait for the 24-hour period to end before you can reset your PIN and use your card again.
When choosing a new PIN, use a four-digit number that is not a simple sequence like 1234, as these are not permitted.

Card Is Lost, Damaged, Or Demagnetized

EBT cards can stop working if they become damaged. Keeping your card near a magnet, such as one on a phone case, folding it inside a wallet, or leaving it in a hot car can demagnetize the stripe and make it unreadable.

Report a lost, stolen, or damaged card immediately by calling 1-888-EBT-PENN. This will deactivate the old card, and a new one will be mailed to you.
You can track the status of your replacement card by calling the same number and pressing "3" for card services.
A replacement for a damaged card is free if you get it from a County Assistance Office, but there may be a small fee deducted from your benefits if it is sent by mail.

Helpful Resources To Bookmark

Here are some useful links for managing your EBT account:

Pennsylvania DHS EBT Page: Find general rules, the surcharge-free ATM list, and hotline information.
COMPASS Website: Apply for, renew, or check your SNAP benefits online.
Conduent ebtEDGE: Access your account through the official portal.
Benny App: A free app for checking your real-time EBT balance and getting transaction alerts.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real time and get cash back on eligible purchases at stores including Target, Walmart, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny and you'll receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Pennsylvanians receive benefits like the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs such as Temporary Assistance for Needy Families (TANF) on a single EBT card. Tracking your available funds helps with managing your household budget and avoiding unexpected shortages when making purchases.

This guide explains the methods for checking your EBT balance in Pennsylvania, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Pennsylvania

You can check your Pennsylvania EBT funds in several ways. These include logging into the official state portal online, using a mobile app on your phone, calling the automated hotline, checking at an ATM, or simply looking at your last store receipt. Each method provides quick access to your SNAP and EBT Cash balances to help you stay on top of your budget.

1. Online Through Pennsylvania’s Official EBT Portal

The ConnectEBT website gives you real-time access to your SNAP and EBT Cash balances, deposits, and recent transaction history.

Go to the ConnectEBT website and choose “Pennsylvania EBT.”
Select “Login” and enter your User ID and Password.
Your SNAP and EBT Cash balances will appear on the Account Summary page. You can click “Transaction History” for more details.
If you are a new user, click “Create New User ID.” You will need to provide your ACCESS card number, ZIP code, and the last four digits of your Social Security number to create your account and set up security questions.

2. Using The Benny Mobile App

The Benny mobile app allows you to check your Pennsylvania EBT balance directly from your smartphone.

Download Benny from the Google Play or App Store and open the app.
Tap “Add Card,” choose “Pennsylvania,” and link your account by entering your ACCESS card number and PIN.
Your current SNAP and EBT Cash balances will be displayed on the home screen. You can swipe up to see recent transactions.
You can also turn on optional push notifications for low-balance alerts.

Benny also offers cashback on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.

3. Via The 24-Hour EBT Recipient Hotline

You can call the toll-free EBT Recipient Hotline at any time to get your balance information through an automated system or by speaking with a representative.

Dial 1-888-EBT-PENN (1-888-328-7366) and choose your preferred language from English, Spanish, Chinese, or Russian. For additional language support or TTY access, refer to the DHS page.
Enter your 16-digit ACCESS card number, followed by the # key.
When prompted, enter your 4-digit PIN. The automated system will announce your separate SNAP and EBT Cash balances.
To speak with a live representative for more help, stay on the line or press “0.”

4. At A Surcharge-Free ATM

Many ATMs allow you to perform a balance inquiry before you withdraw funds. This method typically only shows your EBT Cash amount, not your SNAP benefits.

To check your SNAP funds, you can use the ConnectEBT online portal or the Benny app.

Find a participating machine near you using the surcharge-free ATM locator.
Insert your ACCESS card, enter your PIN, and choose the “Balance Inquiry” option.
Make sure the screen shows a “$0.00 surcharge” before you proceed. The machine will then display or print your available EBT Cash amount.
If the ATM shows a surcharge, press “Cancel” and find a different machine from the list.

5. On Your Store Receipt

After any purchase made with your EBT card, the printed receipt will show your remaining balances.

Keep your receipt after paying for items with your ACCESS card.
Look at the bottom of the receipt, below the transaction details.
Your “EBT SNAP Balance” and “EBT Cash Balance” will be printed separately.
If you only want to check your funds without making a purchase, you can ask the cashier for a “balance-only” transaction.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise across Pennsylvania. These scams can appear in many different forms, from text messages to fake websites. Understanding these fraudulent methods is the first line of defense in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use several common tactics to steal EBT benefits, both physically and digitally. One widespread method is card skimming, where criminals attach hidden devices to card readers at places like grocery self-checkouts and ATMs. These skimmers, often paired with tiny cameras, capture your card data and PIN when you make a purchase.

Digital theft often involves phishing scams. You might receive a text message or a spoofed phone call claiming your benefits are suspended and asking for your card number and PIN to "verify" your account. Scammers also create fake websites that look like official portals or run social media ads promising to double your SNAP benefits if you share your card details.

What To Do If Your Benefits Are Stolen

If you find unauthorized transactions on your account, it is important to report the theft immediately. You must contact your County Assistance Office or the EBT hotline to begin the process.

Report the fraud to your County Assistance Office or the EBT hotline at 1-888-328-7366 within 30 days of the incident.
Your office will cancel the compromised card and issue a new one by mail. Simply changing your PIN is not enough, as skimmers capture the card's magnetic stripe data.
You will need to sign an affidavit confirming that you did not willingly share your card or PIN.

Under federal rules, SNAP benefits stolen on or after October 1, 2022, can be replaced. Reimbursements are limited to two incidents per federal fiscal year and are typically issued within ten business days after your claim is approved. However, EBT Cash benefits are not eligible for replacement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes prevent you from using your EBT card. Knowing the common reasons for these problems and how to quickly resolve them can help you access your benefits without unnecessary delays or frustration.

Transactions Are Declined At The Store

A declined transaction can happen for several reasons. Your SNAP balance might be too low for the purchase, or the store’s card reader could be temporarily offline. Sometimes, the cashier may have accidentally run the card as a credit or debit transaction instead of EBT, or the card’s magnetic stripe is simply too worn to be read.

First, confirm your balance. You can call 1-888-EBT-PENN, use an ATM, or check a mobile app like Benny.
Ask the cashier to cancel the sale and try again, making sure they run it as "EBT Food" for SNAP items or "EBT Cash" for cash-back.
If the store’s system seems to be the problem, try a different checkout lane or another retailer.
If your card is visibly scratched or bent, you should order a replacement.

Forgotten Or Locked PIN

It is common to forget your PIN, especially if you change it regularly for security. Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a safety measure to prevent unauthorized use.

You can reset your PIN at any time by calling 1-888-EBT-PENN and following the prompts.
If your card is locked, you must wait for the 24-hour period to end before you can reset your PIN and use your card again.
When choosing a new PIN, use a four-digit number that is not a simple sequence like 1234, as these are not permitted.

Card Is Lost, Damaged, Or Demagnetized

EBT cards can stop working if they become damaged. Keeping your card near a magnet, such as one on a phone case, folding it inside a wallet, or leaving it in a hot car can demagnetize the stripe and make it unreadable.

Report a lost, stolen, or damaged card immediately by calling 1-888-EBT-PENN. This will deactivate the old card, and a new one will be mailed to you.
You can track the status of your replacement card by calling the same number and pressing "3" for card services.
A replacement for a damaged card is free if you get it from a County Assistance Office, but there may be a small fee deducted from your benefits if it is sent by mail.

Helpful Resources To Bookmark

Here are some useful links for managing your EBT account:

Pennsylvania DHS EBT Page: Find general rules, the surcharge-free ATM list, and hotline information.
COMPASS Website: Apply for, renew, or check your SNAP benefits online.
Conduent ebtEDGE: Access your account through the official portal.
Benny App: A free app for checking your real-time EBT balance and getting transaction alerts.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real time and get cash back on eligible purchases at stores including Target, Walmart, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny and you'll receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Pennsylvanians receive benefits like the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs such as Temporary Assistance for Needy Families (TANF) on a single EBT card. Tracking your available funds helps with managing your household budget and avoiding unexpected shortages when making purchases.

This guide explains the methods for checking your EBT balance in Pennsylvania, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Pennsylvania

You can check your Pennsylvania EBT funds in several ways. These include logging into the official state portal online, using a mobile app on your phone, calling the automated hotline, checking at an ATM, or simply looking at your last store receipt. Each method provides quick access to your SNAP and EBT Cash balances to help you stay on top of your budget.

1. Online Through Pennsylvania’s Official EBT Portal

The ConnectEBT website gives you real-time access to your SNAP and EBT Cash balances, deposits, and recent transaction history.

Go to the ConnectEBT website and choose “Pennsylvania EBT.”
Select “Login” and enter your User ID and Password.
Your SNAP and EBT Cash balances will appear on the Account Summary page. You can click “Transaction History” for more details.
If you are a new user, click “Create New User ID.” You will need to provide your ACCESS card number, ZIP code, and the last four digits of your Social Security number to create your account and set up security questions.

2. Using The Benny Mobile App

The Benny mobile app allows you to check your Pennsylvania EBT balance directly from your smartphone.

Download Benny from the Google Play or App Store and open the app.
Tap “Add Card,” choose “Pennsylvania,” and link your account by entering your ACCESS card number and PIN.
Your current SNAP and EBT Cash balances will be displayed on the home screen. You can swipe up to see recent transactions.
You can also turn on optional push notifications for low-balance alerts.

Benny also offers cashback on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.

3. Via The 24-Hour EBT Recipient Hotline

You can call the toll-free EBT Recipient Hotline at any time to get your balance information through an automated system or by speaking with a representative.

Dial 1-888-EBT-PENN (1-888-328-7366) and choose your preferred language from English, Spanish, Chinese, or Russian. For additional language support or TTY access, refer to the DHS page.
Enter your 16-digit ACCESS card number, followed by the # key.
When prompted, enter your 4-digit PIN. The automated system will announce your separate SNAP and EBT Cash balances.
To speak with a live representative for more help, stay on the line or press “0.”

4. At A Surcharge-Free ATM

Many ATMs allow you to perform a balance inquiry before you withdraw funds. This method typically only shows your EBT Cash amount, not your SNAP benefits.

To check your SNAP funds, you can use the ConnectEBT online portal or the Benny app.

Find a participating machine near you using the surcharge-free ATM locator.
Insert your ACCESS card, enter your PIN, and choose the “Balance Inquiry” option.
Make sure the screen shows a “$0.00 surcharge” before you proceed. The machine will then display or print your available EBT Cash amount.
If the ATM shows a surcharge, press “Cancel” and find a different machine from the list.

5. On Your Store Receipt

After any purchase made with your EBT card, the printed receipt will show your remaining balances.

Keep your receipt after paying for items with your ACCESS card.
Look at the bottom of the receipt, below the transaction details.
Your “EBT SNAP Balance” and “EBT Cash Balance” will be printed separately.
If you only want to check your funds without making a purchase, you can ask the cashier for a “balance-only” transaction.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise across Pennsylvania. These scams can appear in many different forms, from text messages to fake websites. Understanding these fraudulent methods is the first line of defense in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use several common tactics to steal EBT benefits, both physically and digitally. One widespread method is card skimming, where criminals attach hidden devices to card readers at places like grocery self-checkouts and ATMs. These skimmers, often paired with tiny cameras, capture your card data and PIN when you make a purchase.

Digital theft often involves phishing scams. You might receive a text message or a spoofed phone call claiming your benefits are suspended and asking for your card number and PIN to "verify" your account. Scammers also create fake websites that look like official portals or run social media ads promising to double your SNAP benefits if you share your card details.

What To Do If Your Benefits Are Stolen

If you find unauthorized transactions on your account, it is important to report the theft immediately. You must contact your County Assistance Office or the EBT hotline to begin the process.

Report the fraud to your County Assistance Office or the EBT hotline at 1-888-328-7366 within 30 days of the incident.
Your office will cancel the compromised card and issue a new one by mail. Simply changing your PIN is not enough, as skimmers capture the card's magnetic stripe data.
You will need to sign an affidavit confirming that you did not willingly share your card or PIN.

Under federal rules, SNAP benefits stolen on or after October 1, 2022, can be replaced. Reimbursements are limited to two incidents per federal fiscal year and are typically issued within ten business days after your claim is approved. However, EBT Cash benefits are not eligible for replacement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes prevent you from using your EBT card. Knowing the common reasons for these problems and how to quickly resolve them can help you access your benefits without unnecessary delays or frustration.

Transactions Are Declined At The Store

A declined transaction can happen for several reasons. Your SNAP balance might be too low for the purchase, or the store’s card reader could be temporarily offline. Sometimes, the cashier may have accidentally run the card as a credit or debit transaction instead of EBT, or the card’s magnetic stripe is simply too worn to be read.

First, confirm your balance. You can call 1-888-EBT-PENN, use an ATM, or check a mobile app like Benny.
Ask the cashier to cancel the sale and try again, making sure they run it as "EBT Food" for SNAP items or "EBT Cash" for cash-back.
If the store’s system seems to be the problem, try a different checkout lane or another retailer.
If your card is visibly scratched or bent, you should order a replacement.

Forgotten Or Locked PIN

It is common to forget your PIN, especially if you change it regularly for security. Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a safety measure to prevent unauthorized use.

You can reset your PIN at any time by calling 1-888-EBT-PENN and following the prompts.
If your card is locked, you must wait for the 24-hour period to end before you can reset your PIN and use your card again.
When choosing a new PIN, use a four-digit number that is not a simple sequence like 1234, as these are not permitted.

Card Is Lost, Damaged, Or Demagnetized

EBT cards can stop working if they become damaged. Keeping your card near a magnet, such as one on a phone case, folding it inside a wallet, or leaving it in a hot car can demagnetize the stripe and make it unreadable.

Report a lost, stolen, or damaged card immediately by calling 1-888-EBT-PENN. This will deactivate the old card, and a new one will be mailed to you.
You can track the status of your replacement card by calling the same number and pressing "3" for card services.
A replacement for a damaged card is free if you get it from a County Assistance Office, but there may be a small fee deducted from your benefits if it is sent by mail.

Helpful Resources To Bookmark

Here are some useful links for managing your EBT account:

Pennsylvania DHS EBT Page: Find general rules, the surcharge-free ATM list, and hotline information.
COMPASS Website: Apply for, renew, or check your SNAP benefits online.
Conduent ebtEDGE: Access your account through the official portal.
Benny App: A free app for checking your real-time EBT balance and getting transaction alerts.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real time and get cash back on eligible purchases at stores including Target, Walmart, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny and you'll receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

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Pennsylvanians receive benefits like the Supplemental Nutrition Assistance Program (SNAP) and EBT Cash from programs such as Temporary Assistance for Needy Families (TANF) on a single EBT card. Tracking your available funds helps with managing your household budget and avoiding unexpected shortages when making purchases.

This guide explains the methods for checking your EBT balance in Pennsylvania, from using a mobile app to calling the customer service line.

How to Check Your EBT Balance in Pennsylvania

You can check your Pennsylvania EBT funds in several ways. These include logging into the official state portal online, using a mobile app on your phone, calling the automated hotline, checking at an ATM, or simply looking at your last store receipt. Each method provides quick access to your SNAP and EBT Cash balances to help you stay on top of your budget.

1. Online Through Pennsylvania’s Official EBT Portal

The ConnectEBT website gives you real-time access to your SNAP and EBT Cash balances, deposits, and recent transaction history.

Go to the ConnectEBT website and choose “Pennsylvania EBT.”
Select “Login” and enter your User ID and Password.
Your SNAP and EBT Cash balances will appear on the Account Summary page. You can click “Transaction History” for more details.
If you are a new user, click “Create New User ID.” You will need to provide your ACCESS card number, ZIP code, and the last four digits of your Social Security number to create your account and set up security questions.

2. Using The Benny Mobile App

The Benny mobile app allows you to check your Pennsylvania EBT balance directly from your smartphone.

Download Benny from the Google Play or App Store and open the app.
Tap “Add Card,” choose “Pennsylvania,” and link your account by entering your ACCESS card number and PIN.
Your current SNAP and EBT Cash balances will be displayed on the home screen. You can swipe up to see recent transactions.
You can also turn on optional push notifications for low-balance alerts.

Benny also offers cashback on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe’s.

3. Via The 24-Hour EBT Recipient Hotline

You can call the toll-free EBT Recipient Hotline at any time to get your balance information through an automated system or by speaking with a representative.

Dial 1-888-EBT-PENN (1-888-328-7366) and choose your preferred language from English, Spanish, Chinese, or Russian. For additional language support or TTY access, refer to the DHS page.
Enter your 16-digit ACCESS card number, followed by the # key.
When prompted, enter your 4-digit PIN. The automated system will announce your separate SNAP and EBT Cash balances.
To speak with a live representative for more help, stay on the line or press “0.”

4. At A Surcharge-Free ATM

Many ATMs allow you to perform a balance inquiry before you withdraw funds. This method typically only shows your EBT Cash amount, not your SNAP benefits.

To check your SNAP funds, you can use the ConnectEBT online portal or the Benny app.

Find a participating machine near you using the surcharge-free ATM locator.
Insert your ACCESS card, enter your PIN, and choose the “Balance Inquiry” option.
Make sure the screen shows a “$0.00 surcharge” before you proceed. The machine will then display or print your available EBT Cash amount.
If the ATM shows a surcharge, press “Cancel” and find a different machine from the list.

5. On Your Store Receipt

After any purchase made with your EBT card, the printed receipt will show your remaining balances.

Keep your receipt after paying for items with your ACCESS card.
Look at the bottom of the receipt, below the transaction details.
Your “EBT SNAP Balance” and “EBT Cash Balance” will be printed separately.
If you only want to check your funds without making a purchase, you can ask the cashier for a “balance-only” transaction.

Check Your SNAP & EBT Cash Balance in Seconds

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise across Pennsylvania. These scams can appear in many different forms, from text messages to fake websites. Understanding these fraudulent methods is the first line of defense in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use several common tactics to steal EBT benefits, both physically and digitally. One widespread method is card skimming, where criminals attach hidden devices to card readers at places like grocery self-checkouts and ATMs. These skimmers, often paired with tiny cameras, capture your card data and PIN when you make a purchase.

Digital theft often involves phishing scams. You might receive a text message or a spoofed phone call claiming your benefits are suspended and asking for your card number and PIN to "verify" your account. Scammers also create fake websites that look like official portals or run social media ads promising to double your SNAP benefits if you share your card details.

What To Do If Your Benefits Are Stolen

If you find unauthorized transactions on your account, it is important to report the theft immediately. You must contact your County Assistance Office or the EBT hotline to begin the process.

Report the fraud to your County Assistance Office or the EBT hotline at 1-888-328-7366 within 30 days of the incident.
Your office will cancel the compromised card and issue a new one by mail. Simply changing your PIN is not enough, as skimmers capture the card's magnetic stripe data.
You will need to sign an affidavit confirming that you did not willingly share your card or PIN.

Under federal rules, SNAP benefits stolen on or after October 1, 2022, can be replaced. Reimbursements are limited to two incidents per federal fiscal year and are typically issued within ten business days after your claim is approved. However, EBT Cash benefits are not eligible for replacement.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can sometimes prevent you from using your EBT card. Knowing the common reasons for these problems and how to quickly resolve them can help you access your benefits without unnecessary delays or frustration.

Transactions Are Declined At The Store

A declined transaction can happen for several reasons. Your SNAP balance might be too low for the purchase, or the store’s card reader could be temporarily offline. Sometimes, the cashier may have accidentally run the card as a credit or debit transaction instead of EBT, or the card’s magnetic stripe is simply too worn to be read.

First, confirm your balance. You can call 1-888-EBT-PENN, use an ATM, or check a mobile app like Benny.
Ask the cashier to cancel the sale and try again, making sure they run it as "EBT Food" for SNAP items or "EBT Cash" for cash-back.
If the store’s system seems to be the problem, try a different checkout lane or another retailer.
If your card is visibly scratched or bent, you should order a replacement.

Forgotten Or Locked PIN

It is common to forget your PIN, especially if you change it regularly for security. Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a safety measure to prevent unauthorized use.

You can reset your PIN at any time by calling 1-888-EBT-PENN and following the prompts.
If your card is locked, you must wait for the 24-hour period to end before you can reset your PIN and use your card again.
When choosing a new PIN, use a four-digit number that is not a simple sequence like 1234, as these are not permitted.

Card Is Lost, Damaged, Or Demagnetized

EBT cards can stop working if they become damaged. Keeping your card near a magnet, such as one on a phone case, folding it inside a wallet, or leaving it in a hot car can demagnetize the stripe and make it unreadable.

Report a lost, stolen, or damaged card immediately by calling 1-888-EBT-PENN. This will deactivate the old card, and a new one will be mailed to you.
You can track the status of your replacement card by calling the same number and pressing "3" for card services.
A replacement for a damaged card is free if you get it from a County Assistance Office, but there may be a small fee deducted from your benefits if it is sent by mail.

Helpful Resources To Bookmark

Here are some useful links for managing your EBT account:

Pennsylvania DHS EBT Page: Find general rules, the surcharge-free ATM list, and hotline information.
COMPASS Website: Apply for, renew, or check your SNAP benefits online.
Conduent ebtEDGE: Access your account through the official portal.
Benny App: A free app for checking your real-time EBT balance and getting transaction alerts.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you monitor your EBT balance in real time and get cash back on eligible purchases at stores including Target, Walmart, Kroger, and Costco. To begin, link your EBT card to the app. After you shop, scan your receipt with Benny and you'll receive cashback on your SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.