5 Ways to Check Your Ohio EBT Balance

SHARE

ON THIS PAGE

Whether you receive food assistance through the Supplemental Nutrition Assistance Program (SNAP) or cash aid from programs like Temporary Assistance for Needy Families (TANF), your benefits are issued on an EBT card. Tracking your available funds helps with budgeting and prevents shortages when you need support.

This guide covers how to check your EBT balance in Ohio, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Ohio

Ohio offers several convenient ways to monitor your EBT funds. You can check your balance online through the official state portal, use a mobile app, call the automated phone line, look at your last grocery receipt, or visit an ATM for your EBT Cash balance. Each method gives you quick access to your account information.

1. Use The Official Ohio EBT Portal

You can view your real-time SNAP and EBT Cash balances, along with your transaction history, on the official Ohio EBT website.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
You can find an itemized history under “Transactions” or see your most recent deposit under “Deposit.”

2. Download The Benny Mobile App

You can also check your Ohio Direction Card balance using the Benny app, which displays your transaction data and current funds.

First, download the application from the App Store or Google Play.
Sign up with your phone number or email address.
Enter your ZIP code and link your EBT card to your account.
Your SNAP and EBT Cash balances will appear on the home screen.

Benny also provides cashback opportunities on EBT purchases at participating stores like Walmart, Costco, and Walgreens. You can use the “Rewards” tab to activate offers before you shop.

3. Call The Customer Service Number

A toll-free, automated phone line is available 24/7 to provide your account information. Support is offered in multiple languages, including English, Spanish, Somali, and Arabic, with more options detailed on the Language Access page.

Call 1-866-386-3071 and select your language if prompted.
Key in your 16-digit card number and press the # key.
Enter your 4-digit EBT PIN to hear your SNAP balance, EBT Cash balance, and last deposit.
Stay on the line or press “0” to speak with a live representative if you need further assistance.

4. Check Your Last Store Receipt

The quickest offline way to know your remaining funds is by looking at your most recent grocery receipt.

After paying with your EBT card, find your separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt so you have the most current figure available for your next shopping trip.

5. Make An ATM Inquiry

You can check your EBT Cash balance at any ATM that displays the QUEST® logo. Many surcharge-free machines are available through networks like the Allpoint Locator.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option.
The machine will display or print your available EBT Cash balance.
Remember to cancel the transaction if you do not want to withdraw funds.

Since ATMs only show your EBT Cash funds, you can check your SNAP food benefits through the official EBT portal or with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting people in Ohio. These scams can appear as texts, calls, or social media posts, making them difficult to spot. Understanding the different ways thieves try to steal your information is the best way to protect your benefits.

How EBT Benefits Are Stolen

Thieves use several common tactics to gain access to EBT accounts. One method is card skimming, where a device is placed over a real card reader to steal your card information and PIN as you swipe. Always inspect a card reader for anything that looks bulky, loose, or misaligned before using it.

Digital theft is also on the rise through phishing and smishing. You might receive a text message claiming your card is locked or that you have a package delivery, with a link that leads to a fake website designed to capture your card number and PIN.

Scammers may also call or contact you on social media pretending to be from a government agency. They might ask for your PIN or other personal details, which a legitimate agency will never do.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the theft immediately to have a chance at reimbursement. Ohio can replace stolen SNAP benefits for thefts that occurred on or after October 1, 2022, but there are limits of two replacements per federal fiscal year.

To report the fraud and request a replacement, you must complete these steps:

Contact your county JFS office or submit form JFS 07011 within 30 days of discovering the theft.
Choose a new PIN for your card to prevent further fraudulent activity.

Once your claim is processed, replacement benefits should be loaded to your card within 10 business days. However, this replacement program does not currently cover stolen EBT Cash from programs like Ohio Works First. If these funds are stolen, you should still cancel the card, reset your PIN, and file a police report.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other issues with your Ohio Direction Card. From a card that will not swipe to missing benefits, knowing the right steps to take can resolve these problems quickly and get you back on track.

Card Will Not Swipe Or Tap

A worn magnetic strip, cracked chip, or even a bent card can prevent it from working at checkout counters or ATMs. This damage often comes from normal wear and tear, but exposure to heat or strong magnets can also be the culprit.

Call the 24-hour Ohio Direction Card customer service line at 1-866-386-3071 to report the damage. A representative can order a free replacement, which typically arrives in 7-10 business days.
While you wait for the new card, ask the agent to activate the manual entry option. This allows you to type in your card number at stores that support it.
To extend the life of your new card, keep it in a protective sleeve and away from direct sunlight or magnets.

Forgotten Or Locked Pin

Forgetting your PIN is a common problem. Your card will also lock for the day if you enter the wrong PIN four times in a row, preventing any further transactions.

Call 1-866-386-3071 and use the PIN change option or speak with an agent. You will need to verify your identity before choosing a new four-digit code.
You can also change your PIN online by logging into the ConnectEBT portal and following the prompts.
Pick a number that is easy for you to remember but hard for others to guess. Avoid using your birth year or address, and never write the PIN on your card.

Benefits Not Showing Up On The Expected Date

In Ohio, SNAP funds are distributed between the 2nd and 20th of each month, based on the last digit of your case number. If your benefits seem late, it could be due to a misunderstanding of your payment date or an issue with your case.

A missed interim report, a need for document verification, or a failed renewal are common reasons for a delay in payment.

First, compare the last digit of your case number with the state schedule to confirm your correct payment date.
If the date has passed, call the statewide customer service line for case information at 1-844-640-6446 or contact your county ODJFS office.
You can check if funds have arrived using store receipts, the ConnectEBT website, or a mobile app like Benny.

Handy Bookmarks

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Whether you receive food assistance through the Supplemental Nutrition Assistance Program (SNAP) or cash aid from programs like Temporary Assistance for Needy Families (TANF), your benefits are issued on an EBT card. Tracking your available funds helps with budgeting and prevents shortages when you need support.

This guide covers how to check your EBT balance in Ohio, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Ohio

Ohio offers several convenient ways to monitor your EBT funds. You can check your balance online through the official state portal, use a mobile app, call the automated phone line, look at your last grocery receipt, or visit an ATM for your EBT Cash balance. Each method gives you quick access to your account information.

1. Use The Official Ohio EBT Portal

You can view your real-time SNAP and EBT Cash balances, along with your transaction history, on the official Ohio EBT website.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
You can find an itemized history under “Transactions” or see your most recent deposit under “Deposit.”

2. Download The Benny Mobile App

You can also check your Ohio Direction Card balance using the Benny app, which displays your transaction data and current funds.

First, download the application from the App Store or Google Play.
Sign up with your phone number or email address.
Enter your ZIP code and link your EBT card to your account.
Your SNAP and EBT Cash balances will appear on the home screen.

Benny also provides cashback opportunities on EBT purchases at participating stores like Walmart, Costco, and Walgreens. You can use the “Rewards” tab to activate offers before you shop.

3. Call The Customer Service Number

A toll-free, automated phone line is available 24/7 to provide your account information. Support is offered in multiple languages, including English, Spanish, Somali, and Arabic, with more options detailed on the Language Access page.

Call 1-866-386-3071 and select your language if prompted.
Key in your 16-digit card number and press the # key.
Enter your 4-digit EBT PIN to hear your SNAP balance, EBT Cash balance, and last deposit.
Stay on the line or press “0” to speak with a live representative if you need further assistance.

4. Check Your Last Store Receipt

The quickest offline way to know your remaining funds is by looking at your most recent grocery receipt.

After paying with your EBT card, find your separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt so you have the most current figure available for your next shopping trip.

5. Make An ATM Inquiry

You can check your EBT Cash balance at any ATM that displays the QUEST® logo. Many surcharge-free machines are available through networks like the Allpoint Locator.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option.
The machine will display or print your available EBT Cash balance.
Remember to cancel the transaction if you do not want to withdraw funds.

Since ATMs only show your EBT Cash funds, you can check your SNAP food benefits through the official EBT portal or with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting people in Ohio. These scams can appear as texts, calls, or social media posts, making them difficult to spot. Understanding the different ways thieves try to steal your information is the best way to protect your benefits.

How EBT Benefits Are Stolen

Thieves use several common tactics to gain access to EBT accounts. One method is card skimming, where a device is placed over a real card reader to steal your card information and PIN as you swipe. Always inspect a card reader for anything that looks bulky, loose, or misaligned before using it.

Digital theft is also on the rise through phishing and smishing. You might receive a text message claiming your card is locked or that you have a package delivery, with a link that leads to a fake website designed to capture your card number and PIN.

Scammers may also call or contact you on social media pretending to be from a government agency. They might ask for your PIN or other personal details, which a legitimate agency will never do.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the theft immediately to have a chance at reimbursement. Ohio can replace stolen SNAP benefits for thefts that occurred on or after October 1, 2022, but there are limits of two replacements per federal fiscal year.

To report the fraud and request a replacement, you must complete these steps:

Contact your county JFS office or submit form JFS 07011 within 30 days of discovering the theft.
Choose a new PIN for your card to prevent further fraudulent activity.

Once your claim is processed, replacement benefits should be loaded to your card within 10 business days. However, this replacement program does not currently cover stolen EBT Cash from programs like Ohio Works First. If these funds are stolen, you should still cancel the card, reset your PIN, and file a police report.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other issues with your Ohio Direction Card. From a card that will not swipe to missing benefits, knowing the right steps to take can resolve these problems quickly and get you back on track.

Card Will Not Swipe Or Tap

A worn magnetic strip, cracked chip, or even a bent card can prevent it from working at checkout counters or ATMs. This damage often comes from normal wear and tear, but exposure to heat or strong magnets can also be the culprit.

Call the 24-hour Ohio Direction Card customer service line at 1-866-386-3071 to report the damage. A representative can order a free replacement, which typically arrives in 7-10 business days.
While you wait for the new card, ask the agent to activate the manual entry option. This allows you to type in your card number at stores that support it.
To extend the life of your new card, keep it in a protective sleeve and away from direct sunlight or magnets.

Forgotten Or Locked Pin

Forgetting your PIN is a common problem. Your card will also lock for the day if you enter the wrong PIN four times in a row, preventing any further transactions.

Call 1-866-386-3071 and use the PIN change option or speak with an agent. You will need to verify your identity before choosing a new four-digit code.
You can also change your PIN online by logging into the ConnectEBT portal and following the prompts.
Pick a number that is easy for you to remember but hard for others to guess. Avoid using your birth year or address, and never write the PIN on your card.

Benefits Not Showing Up On The Expected Date

In Ohio, SNAP funds are distributed between the 2nd and 20th of each month, based on the last digit of your case number. If your benefits seem late, it could be due to a misunderstanding of your payment date or an issue with your case.

A missed interim report, a need for document verification, or a failed renewal are common reasons for a delay in payment.

First, compare the last digit of your case number with the state schedule to confirm your correct payment date.
If the date has passed, call the statewide customer service line for case information at 1-844-640-6446 or contact your county ODJFS office.
You can check if funds have arrived using store receipts, the ConnectEBT website, or a mobile app like Benny.

Handy Bookmarks

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Whether you receive food assistance through the Supplemental Nutrition Assistance Program (SNAP) or cash aid from programs like Temporary Assistance for Needy Families (TANF), your benefits are issued on an EBT card. Tracking your available funds helps with budgeting and prevents shortages when you need support.

This guide covers how to check your EBT balance in Ohio, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Ohio

Ohio offers several convenient ways to monitor your EBT funds. You can check your balance online through the official state portal, use a mobile app, call the automated phone line, look at your last grocery receipt, or visit an ATM for your EBT Cash balance. Each method gives you quick access to your account information.

1. Use The Official Ohio EBT Portal

You can view your real-time SNAP and EBT Cash balances, along with your transaction history, on the official Ohio EBT website.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
You can find an itemized history under “Transactions” or see your most recent deposit under “Deposit.”

2. Download The Benny Mobile App

You can also check your Ohio Direction Card balance using the Benny app, which displays your transaction data and current funds.

First, download the application from the App Store or Google Play.
Sign up with your phone number or email address.
Enter your ZIP code and link your EBT card to your account.
Your SNAP and EBT Cash balances will appear on the home screen.

Benny also provides cashback opportunities on EBT purchases at participating stores like Walmart, Costco, and Walgreens. You can use the “Rewards” tab to activate offers before you shop.

3. Call The Customer Service Number

A toll-free, automated phone line is available 24/7 to provide your account information. Support is offered in multiple languages, including English, Spanish, Somali, and Arabic, with more options detailed on the Language Access page.

Call 1-866-386-3071 and select your language if prompted.
Key in your 16-digit card number and press the # key.
Enter your 4-digit EBT PIN to hear your SNAP balance, EBT Cash balance, and last deposit.
Stay on the line or press “0” to speak with a live representative if you need further assistance.

4. Check Your Last Store Receipt

The quickest offline way to know your remaining funds is by looking at your most recent grocery receipt.

After paying with your EBT card, find your separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt so you have the most current figure available for your next shopping trip.

5. Make An ATM Inquiry

You can check your EBT Cash balance at any ATM that displays the QUEST® logo. Many surcharge-free machines are available through networks like the Allpoint Locator.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option.
The machine will display or print your available EBT Cash balance.
Remember to cancel the transaction if you do not want to withdraw funds.

Since ATMs only show your EBT Cash funds, you can check your SNAP food benefits through the official EBT portal or with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting people in Ohio. These scams can appear as texts, calls, or social media posts, making them difficult to spot. Understanding the different ways thieves try to steal your information is the best way to protect your benefits.

How EBT Benefits Are Stolen

Thieves use several common tactics to gain access to EBT accounts. One method is card skimming, where a device is placed over a real card reader to steal your card information and PIN as you swipe. Always inspect a card reader for anything that looks bulky, loose, or misaligned before using it.

Digital theft is also on the rise through phishing and smishing. You might receive a text message claiming your card is locked or that you have a package delivery, with a link that leads to a fake website designed to capture your card number and PIN.

Scammers may also call or contact you on social media pretending to be from a government agency. They might ask for your PIN or other personal details, which a legitimate agency will never do.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the theft immediately to have a chance at reimbursement. Ohio can replace stolen SNAP benefits for thefts that occurred on or after October 1, 2022, but there are limits of two replacements per federal fiscal year.

To report the fraud and request a replacement, you must complete these steps:

Contact your county JFS office or submit form JFS 07011 within 30 days of discovering the theft.
Choose a new PIN for your card to prevent further fraudulent activity.

Once your claim is processed, replacement benefits should be loaded to your card within 10 business days. However, this replacement program does not currently cover stolen EBT Cash from programs like Ohio Works First. If these funds are stolen, you should still cancel the card, reset your PIN, and file a police report.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other issues with your Ohio Direction Card. From a card that will not swipe to missing benefits, knowing the right steps to take can resolve these problems quickly and get you back on track.

Card Will Not Swipe Or Tap

A worn magnetic strip, cracked chip, or even a bent card can prevent it from working at checkout counters or ATMs. This damage often comes from normal wear and tear, but exposure to heat or strong magnets can also be the culprit.

Call the 24-hour Ohio Direction Card customer service line at 1-866-386-3071 to report the damage. A representative can order a free replacement, which typically arrives in 7-10 business days.
While you wait for the new card, ask the agent to activate the manual entry option. This allows you to type in your card number at stores that support it.
To extend the life of your new card, keep it in a protective sleeve and away from direct sunlight or magnets.

Forgotten Or Locked Pin

Forgetting your PIN is a common problem. Your card will also lock for the day if you enter the wrong PIN four times in a row, preventing any further transactions.

Call 1-866-386-3071 and use the PIN change option or speak with an agent. You will need to verify your identity before choosing a new four-digit code.
You can also change your PIN online by logging into the ConnectEBT portal and following the prompts.
Pick a number that is easy for you to remember but hard for others to guess. Avoid using your birth year or address, and never write the PIN on your card.

Benefits Not Showing Up On The Expected Date

In Ohio, SNAP funds are distributed between the 2nd and 20th of each month, based on the last digit of your case number. If your benefits seem late, it could be due to a misunderstanding of your payment date or an issue with your case.

A missed interim report, a need for document verification, or a failed renewal are common reasons for a delay in payment.

First, compare the last digit of your case number with the state schedule to confirm your correct payment date.
If the date has passed, call the statewide customer service line for case information at 1-844-640-6446 or contact your county ODJFS office.
You can check if funds have arrived using store receipts, the ConnectEBT website, or a mobile app like Benny.

Handy Bookmarks

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Whether you receive food assistance through the Supplemental Nutrition Assistance Program (SNAP) or cash aid from programs like Temporary Assistance for Needy Families (TANF), your benefits are issued on an EBT card. Tracking your available funds helps with budgeting and prevents shortages when you need support.

This guide covers how to check your EBT balance in Ohio, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Ohio

Ohio offers several convenient ways to monitor your EBT funds. You can check your balance online through the official state portal, use a mobile app, call the automated phone line, look at your last grocery receipt, or visit an ATM for your EBT Cash balance. Each method gives you quick access to your account information.

1. Use The Official Ohio EBT Portal

You can view your real-time SNAP and EBT Cash balances, along with your transaction history, on the official Ohio EBT website.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
You can find an itemized history under “Transactions” or see your most recent deposit under “Deposit.”

2. Download The Benny Mobile App

You can also check your Ohio Direction Card balance using the Benny app, which displays your transaction data and current funds.

First, download the application from the App Store or Google Play.
Sign up with your phone number or email address.
Enter your ZIP code and link your EBT card to your account.
Your SNAP and EBT Cash balances will appear on the home screen.

Benny also provides cashback opportunities on EBT purchases at participating stores like Walmart, Costco, and Walgreens. You can use the “Rewards” tab to activate offers before you shop.

3. Call The Customer Service Number

A toll-free, automated phone line is available 24/7 to provide your account information. Support is offered in multiple languages, including English, Spanish, Somali, and Arabic, with more options detailed on the Language Access page.

Call 1-866-386-3071 and select your language if prompted.
Key in your 16-digit card number and press the # key.
Enter your 4-digit EBT PIN to hear your SNAP balance, EBT Cash balance, and last deposit.
Stay on the line or press “0” to speak with a live representative if you need further assistance.

4. Check Your Last Store Receipt

The quickest offline way to know your remaining funds is by looking at your most recent grocery receipt.

After paying with your EBT card, find your separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt so you have the most current figure available for your next shopping trip.

5. Make An ATM Inquiry

You can check your EBT Cash balance at any ATM that displays the QUEST® logo. Many surcharge-free machines are available through networks like the Allpoint Locator.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option.
The machine will display or print your available EBT Cash balance.
Remember to cancel the transaction if you do not want to withdraw funds.

Since ATMs only show your EBT Cash funds, you can check your SNAP food benefits through the official EBT portal or with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting people in Ohio. These scams can appear as texts, calls, or social media posts, making them difficult to spot. Understanding the different ways thieves try to steal your information is the best way to protect your benefits.

How EBT Benefits Are Stolen

Thieves use several common tactics to gain access to EBT accounts. One method is card skimming, where a device is placed over a real card reader to steal your card information and PIN as you swipe. Always inspect a card reader for anything that looks bulky, loose, or misaligned before using it.

Digital theft is also on the rise through phishing and smishing. You might receive a text message claiming your card is locked or that you have a package delivery, with a link that leads to a fake website designed to capture your card number and PIN.

Scammers may also call or contact you on social media pretending to be from a government agency. They might ask for your PIN or other personal details, which a legitimate agency will never do.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the theft immediately to have a chance at reimbursement. Ohio can replace stolen SNAP benefits for thefts that occurred on or after October 1, 2022, but there are limits of two replacements per federal fiscal year.

To report the fraud and request a replacement, you must complete these steps:

Contact your county JFS office or submit form JFS 07011 within 30 days of discovering the theft.
Choose a new PIN for your card to prevent further fraudulent activity.

Once your claim is processed, replacement benefits should be loaded to your card within 10 business days. However, this replacement program does not currently cover stolen EBT Cash from programs like Ohio Works First. If these funds are stolen, you should still cancel the card, reset your PIN, and file a police report.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other issues with your Ohio Direction Card. From a card that will not swipe to missing benefits, knowing the right steps to take can resolve these problems quickly and get you back on track.

Card Will Not Swipe Or Tap

A worn magnetic strip, cracked chip, or even a bent card can prevent it from working at checkout counters or ATMs. This damage often comes from normal wear and tear, but exposure to heat or strong magnets can also be the culprit.

Call the 24-hour Ohio Direction Card customer service line at 1-866-386-3071 to report the damage. A representative can order a free replacement, which typically arrives in 7-10 business days.
While you wait for the new card, ask the agent to activate the manual entry option. This allows you to type in your card number at stores that support it.
To extend the life of your new card, keep it in a protective sleeve and away from direct sunlight or magnets.

Forgotten Or Locked Pin

Forgetting your PIN is a common problem. Your card will also lock for the day if you enter the wrong PIN four times in a row, preventing any further transactions.

Call 1-866-386-3071 and use the PIN change option or speak with an agent. You will need to verify your identity before choosing a new four-digit code.
You can also change your PIN online by logging into the ConnectEBT portal and following the prompts.
Pick a number that is easy for you to remember but hard for others to guess. Avoid using your birth year or address, and never write the PIN on your card.

Benefits Not Showing Up On The Expected Date

In Ohio, SNAP funds are distributed between the 2nd and 20th of each month, based on the last digit of your case number. If your benefits seem late, it could be due to a misunderstanding of your payment date or an issue with your case.

A missed interim report, a need for document verification, or a failed renewal are common reasons for a delay in payment.

First, compare the last digit of your case number with the state schedule to confirm your correct payment date.
If the date has passed, call the statewide customer service line for case information at 1-844-640-6446 or contact your county ODJFS office.
You can check if funds have arrived using store receipts, the ConnectEBT website, or a mobile app like Benny.

Handy Bookmarks

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

SHARE

Whether you receive food assistance through the Supplemental Nutrition Assistance Program (SNAP) or cash aid from programs like Temporary Assistance for Needy Families (TANF), your benefits are issued on an EBT card. Tracking your available funds helps with budgeting and prevents shortages when you need support.

This guide covers how to check your EBT balance in Ohio, from using a mobile app to calling customer service.

How to Check Your EBT Balance in Ohio

Ohio offers several convenient ways to monitor your EBT funds. You can check your balance online through the official state portal, use a mobile app, call the automated phone line, look at your last grocery receipt, or visit an ATM for your EBT Cash balance. Each method gives you quick access to your account information.

1. Use The Official Ohio EBT Portal

You can view your real-time SNAP and EBT Cash balances, along with your transaction history, on the official Ohio EBT website.

Go to the site and press “Create User Account” if you are a new user.
Enter your card number, Social Security number, and date of birth, then choose a User ID and password.
Sign in with your new credentials to see your current SNAP and EBT Cash balances on the “Account Summary” page.
You can find an itemized history under “Transactions” or see your most recent deposit under “Deposit.”

2. Download The Benny Mobile App

You can also check your Ohio Direction Card balance using the Benny app, which displays your transaction data and current funds.

First, download the application from the App Store or Google Play.
Sign up with your phone number or email address.
Enter your ZIP code and link your EBT card to your account.
Your SNAP and EBT Cash balances will appear on the home screen.

Benny also provides cashback opportunities on EBT purchases at participating stores like Walmart, Costco, and Walgreens. You can use the “Rewards” tab to activate offers before you shop.

3. Call The Customer Service Number

A toll-free, automated phone line is available 24/7 to provide your account information. Support is offered in multiple languages, including English, Spanish, Somali, and Arabic, with more options detailed on the Language Access page.

Call 1-866-386-3071 and select your language if prompted.
Key in your 16-digit card number and press the # key.
Enter your 4-digit EBT PIN to hear your SNAP balance, EBT Cash balance, and last deposit.
Stay on the line or press “0” to speak with a live representative if you need further assistance.

4. Check Your Last Store Receipt

The quickest offline way to know your remaining funds is by looking at your most recent grocery receipt.

After paying with your EBT card, find your separate SNAP and EBT Cash balances printed near the bottom of the receipt.
Save the receipt so you have the most current figure available for your next shopping trip.

5. Make An ATM Inquiry

You can check your EBT Cash balance at any ATM that displays the QUEST® logo. Many surcharge-free machines are available through networks like the Allpoint Locator.

Insert your EBT card and enter your PIN.
Choose the “Balance Inquiry” option.
The machine will display or print your available EBT Cash balance.
Remember to cancel the transaction if you do not want to withdraw funds.

Since ATMs only show your EBT Cash funds, you can check your SNAP food benefits through the official EBT portal or with the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are increasingly targeting people in Ohio. These scams can appear as texts, calls, or social media posts, making them difficult to spot. Understanding the different ways thieves try to steal your information is the best way to protect your benefits.

How EBT Benefits Are Stolen

Thieves use several common tactics to gain access to EBT accounts. One method is card skimming, where a device is placed over a real card reader to steal your card information and PIN as you swipe. Always inspect a card reader for anything that looks bulky, loose, or misaligned before using it.

Digital theft is also on the rise through phishing and smishing. You might receive a text message claiming your card is locked or that you have a package delivery, with a link that leads to a fake website designed to capture your card number and PIN.

Scammers may also call or contact you on social media pretending to be from a government agency. They might ask for your PIN or other personal details, which a legitimate agency will never do.

What To Do If Your Benefits Are Stolen

If you discover unauthorized charges, you must report the theft immediately to have a chance at reimbursement. Ohio can replace stolen SNAP benefits for thefts that occurred on or after October 1, 2022, but there are limits of two replacements per federal fiscal year.

To report the fraud and request a replacement, you must complete these steps:

Contact your county JFS office or submit form JFS 07011 within 30 days of discovering the theft.
Choose a new PIN for your card to prevent further fraudulent activity.

Once your claim is processed, replacement benefits should be loaded to your card within 10 business days. However, this replacement program does not currently cover stolen EBT Cash from programs like Ohio Works First. If these funds are stolen, you should still cancel the card, reset your PIN, and file a police report.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other issues with your Ohio Direction Card. From a card that will not swipe to missing benefits, knowing the right steps to take can resolve these problems quickly and get you back on track.

Card Will Not Swipe Or Tap

A worn magnetic strip, cracked chip, or even a bent card can prevent it from working at checkout counters or ATMs. This damage often comes from normal wear and tear, but exposure to heat or strong magnets can also be the culprit.

Call the 24-hour Ohio Direction Card customer service line at 1-866-386-3071 to report the damage. A representative can order a free replacement, which typically arrives in 7-10 business days.
While you wait for the new card, ask the agent to activate the manual entry option. This allows you to type in your card number at stores that support it.
To extend the life of your new card, keep it in a protective sleeve and away from direct sunlight or magnets.

Forgotten Or Locked Pin

Forgetting your PIN is a common problem. Your card will also lock for the day if you enter the wrong PIN four times in a row, preventing any further transactions.

Call 1-866-386-3071 and use the PIN change option or speak with an agent. You will need to verify your identity before choosing a new four-digit code.
You can also change your PIN online by logging into the ConnectEBT portal and following the prompts.
Pick a number that is easy for you to remember but hard for others to guess. Avoid using your birth year or address, and never write the PIN on your card.

Benefits Not Showing Up On The Expected Date

In Ohio, SNAP funds are distributed between the 2nd and 20th of each month, based on the last digit of your case number. If your benefits seem late, it could be due to a misunderstanding of your payment date or an issue with your case.

A missed interim report, a need for document verification, or a failed renewal are common reasons for a delay in payment.

First, compare the last digit of your case number with the state schedule to confirm your correct payment date.
If the date has passed, call the statewide customer service line for case information at 1-844-640-6446 or contact your county ODJFS office.
You can check if funds have arrived using store receipts, the ConnectEBT website, or a mobile app like Benny.

Handy Bookmarks

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you track your EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.