5 Ways to Check Your Nevada EBT Balance
Check your Nevada EBT balance online, with the Benny app, or by phone for a quick and simple way to manage your funds.
Mar 24, 2025
Rishi Ahuja
5 Ways to Check Your Nevada EBT Balance
Check your Nevada EBT balance online, with the Benny app, or by phone for a quick and simple way to manage your funds.
Mar 24, 2025
Rishi Ahuja
5 Ways to Check Your Nevada EBT Balance
Check your Nevada EBT balance online, with the Benny app, or by phone for a quick and simple way to manage your funds.
Mar 24, 2025
Rishi Ahuja
5 Ways to Check Your Nevada EBT Balance
Check your Nevada EBT balance online, with the Benny app, or by phone for a quick and simple way to manage your funds.
Mar 24, 2025
Rishi Ahuja
5 Ways to Check Your Nevada EBT Balance
Check your Nevada EBT balance online, with the Benny app, or by phone for a quick and simple way to manage your funds.
Mar 24, 2025
Rishi Ahuja
SHARE
ON THIS PAGE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your funds helps with household budgeting and prevents shortages when you need to make purchases.
This guide covers how to check your EBT balance in Nevada, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Nevada
You can check your Nevada EBT funds in several ways. The main options include calling the automated phone line, using the state’s official online portal, or downloading a mobile app. You can also check your last grocery receipt or use an ATM for EBT Cash inquiries. Each method is free and available 24/7 for your convenience.
1. Call The EBT Customer Service Line
You can get your current food and cash assistance amounts by calling the toll-free number on the back of your card.
Dial 1-866-281-2443 and choose your preferred language.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Listen for the automated system to read your SNAP and EBT Cash balances.
If you need more help, like reporting a lost card, stay on the line to speak with an agent.
For more language options, you can visit the state's multilingual help page.
2. Use The Benny Mobile App
The Benny app shows your SNAP and EBT Cash funds in real-time right on your phone.
Download the app from the App Store or Google Play and create an account using your phone number or email.
Enter your zip code to find nearby stores.
Link your Nevada EBT card by entering the 16-digit card number.
Open the app anytime to see your current funds.
Benny also provides cashback on EBT purchases at participating stores, including Walmart, Costco, and Walgreens. The rebate appears in the app after you make a qualifying purchase.
3. Check Online Via The ebtEDGE Portal
The official ebtEDGE website is a secure way to manage your card and view your transaction history online.
Go to ebtEDGE.com and click the “Cardholder Login” button.
Type in your 16-digit card number and click “Login.”
Enter your four-digit PIN to access your account dashboard, where your balances are displayed.
From here, you can also review your transaction history or use the feature to lock and unlock your card for added security.
4. Look At Your Last Receipt
Your most recent grocery or farmers market receipt is the fastest offline way to see your remaining funds.
After making a purchase with your EBT card, keep the printed receipt.
Look at the bottom of the receipt for the "Food Balance" (SNAP) and "Cash Balance" (TANF) amounts.
If the receipt shows asterisks instead of a number, you can ask a cashier to perform a balance inquiry, which does not require a purchase.
5. Perform An ATM Balance Inquiry
You can use an ATM that displays the Quest logo to check your EBT Cash balance, but not your SNAP funds.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Some ATMs charge a fee for withdrawals, so cancel the transaction if a surcharge message appears. You can find fee-free machines using an Allpoint Locator.
You can print the balance slip for your records.
Remember, ATMs only show your EBT Cash amount. To check your SNAP food benefits, you can look at your last store receipt or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Nevada. It is important to recognize the various forms this fraud can take. Knowing the signs allows you to take the necessary steps to protect your benefits on time.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. Card skimming and cloning are the most rapidly growing threats. Criminals place hidden devices on payment terminals at stores to copy your card’s magnetic stripe data and PIN, then create a duplicate card to spend your funds. Always inspect payment machines for loose parts and cover the keypad when entering your PIN.
You might also receive deceptive text messages or phone calls, known as smishing and vishing, from scammers pretending to be from the DWSS. They may claim your card is locked or offer extra benefits to trick you into giving them your card number and PIN. If you receive such a message, delete it immediately.
What To Do If Your Benefits Are Stolen
If you notice an unauthorized transaction, you must report the theft immediately.
Lock your card using the EBT Edge app.
Call DWSS Investigations at 702-486-1875 for Southern Nevada or 775-448-5211 for Northern Nevada.
Request a new card and PIN.
File an official theft report by phone, email, online, or in person within ten business days of discovering the loss.
Whether your benefits can be replaced depends on when the theft occurred. The state reimbursed benefits stolen on or before September 30, 2024, if a claim was filed promptly. However, under current rules, any SNAP or EBT Cash benefits stolen on or after December 20, 2024, are not eligible for replacement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you may run into other issues with your EBT card. Knowing the common reasons for a card malfunction and the steps to resolve them can help you access your benefits without unnecessary delays or frustration.
Declined Transaction At Checkout
A “Transaction Denied” message can pop up for several reasons. The most common culprits are having an insufficient balance in your food or EBT Cash account, attempting to buy an item not eligible under SNAP rules, or the store’s payment system being temporarily offline.
Check your balance before shopping. You can call the Nevada EBT hotline at 1-866-281-2443, check your last receipt, log into the EBT Edge portal, or use an app like Benny.
Ask the cashier to split the transaction to pay for any ineligible items separately.
If the store’s network is down, you may need to wait or find another location that accepts EBT, marked with the Quest® logo.
Card Locked After Wrong PIN Attempts
For security, your EBT card will automatically lock if the wrong PIN is entered three times in a row. This lock prevents anyone from using the card and typically lasts until just after midnight. This can also happen if you forget your PIN entirely.
Call Nevada EBT customer service at 1-866-281-2443 and follow the automated prompts to reset your PIN after verifying your identity.
You can also change your PIN by logging into the EBT Edge website or mobile app.
Choose a new four-digit PIN that is easy for you to remember but hard for others to guess. Avoid using your birthdate or parts of your Social Security Number.
Card Fails To Swipe Or Read
Over time, an EBT card’s magnetic stripe can get scratched or demagnetized, or the card itself may expire. When this happens, payment terminals may show an “Invalid Card” or “Read Error” message, preventing you from completing a purchase.
Gently wipe the magnetic stripe with a soft cloth and try again. If that fails, ask the cashier if they can manually enter your card number.
If the card is visibly damaged or expired, call customer service to request a free replacement. A new card usually arrives in 7 to 10 days.
While you wait for your replacement, you can still monitor your balance and recent deposits through EBT Edge or the Benny app.
Helpful Links To Bookmark
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that lets you track your real-time SNAP and EBT Cash balance and receive cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After making a purchase, scan your receipt with Benny to get cashback on items that are SNAP-eligible.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your funds helps with household budgeting and prevents shortages when you need to make purchases.
This guide covers how to check your EBT balance in Nevada, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Nevada
You can check your Nevada EBT funds in several ways. The main options include calling the automated phone line, using the state’s official online portal, or downloading a mobile app. You can also check your last grocery receipt or use an ATM for EBT Cash inquiries. Each method is free and available 24/7 for your convenience.
1. Call The EBT Customer Service Line
You can get your current food and cash assistance amounts by calling the toll-free number on the back of your card.
Dial 1-866-281-2443 and choose your preferred language.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Listen for the automated system to read your SNAP and EBT Cash balances.
If you need more help, like reporting a lost card, stay on the line to speak with an agent.
For more language options, you can visit the state's multilingual help page.
2. Use The Benny Mobile App
The Benny app shows your SNAP and EBT Cash funds in real-time right on your phone.
Download the app from the App Store or Google Play and create an account using your phone number or email.
Enter your zip code to find nearby stores.
Link your Nevada EBT card by entering the 16-digit card number.
Open the app anytime to see your current funds.
Benny also provides cashback on EBT purchases at participating stores, including Walmart, Costco, and Walgreens. The rebate appears in the app after you make a qualifying purchase.
3. Check Online Via The ebtEDGE Portal
The official ebtEDGE website is a secure way to manage your card and view your transaction history online.
Go to ebtEDGE.com and click the “Cardholder Login” button.
Type in your 16-digit card number and click “Login.”
Enter your four-digit PIN to access your account dashboard, where your balances are displayed.
From here, you can also review your transaction history or use the feature to lock and unlock your card for added security.
4. Look At Your Last Receipt
Your most recent grocery or farmers market receipt is the fastest offline way to see your remaining funds.
After making a purchase with your EBT card, keep the printed receipt.
Look at the bottom of the receipt for the "Food Balance" (SNAP) and "Cash Balance" (TANF) amounts.
If the receipt shows asterisks instead of a number, you can ask a cashier to perform a balance inquiry, which does not require a purchase.
5. Perform An ATM Balance Inquiry
You can use an ATM that displays the Quest logo to check your EBT Cash balance, but not your SNAP funds.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Some ATMs charge a fee for withdrawals, so cancel the transaction if a surcharge message appears. You can find fee-free machines using an Allpoint Locator.
You can print the balance slip for your records.
Remember, ATMs only show your EBT Cash amount. To check your SNAP food benefits, you can look at your last store receipt or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Nevada. It is important to recognize the various forms this fraud can take. Knowing the signs allows you to take the necessary steps to protect your benefits on time.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. Card skimming and cloning are the most rapidly growing threats. Criminals place hidden devices on payment terminals at stores to copy your card’s magnetic stripe data and PIN, then create a duplicate card to spend your funds. Always inspect payment machines for loose parts and cover the keypad when entering your PIN.
You might also receive deceptive text messages or phone calls, known as smishing and vishing, from scammers pretending to be from the DWSS. They may claim your card is locked or offer extra benefits to trick you into giving them your card number and PIN. If you receive such a message, delete it immediately.
What To Do If Your Benefits Are Stolen
If you notice an unauthorized transaction, you must report the theft immediately.
Lock your card using the EBT Edge app.
Call DWSS Investigations at 702-486-1875 for Southern Nevada or 775-448-5211 for Northern Nevada.
Request a new card and PIN.
File an official theft report by phone, email, online, or in person within ten business days of discovering the loss.
Whether your benefits can be replaced depends on when the theft occurred. The state reimbursed benefits stolen on or before September 30, 2024, if a claim was filed promptly. However, under current rules, any SNAP or EBT Cash benefits stolen on or after December 20, 2024, are not eligible for replacement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you may run into other issues with your EBT card. Knowing the common reasons for a card malfunction and the steps to resolve them can help you access your benefits without unnecessary delays or frustration.
Declined Transaction At Checkout
A “Transaction Denied” message can pop up for several reasons. The most common culprits are having an insufficient balance in your food or EBT Cash account, attempting to buy an item not eligible under SNAP rules, or the store’s payment system being temporarily offline.
Check your balance before shopping. You can call the Nevada EBT hotline at 1-866-281-2443, check your last receipt, log into the EBT Edge portal, or use an app like Benny.
Ask the cashier to split the transaction to pay for any ineligible items separately.
If the store’s network is down, you may need to wait or find another location that accepts EBT, marked with the Quest® logo.
Card Locked After Wrong PIN Attempts
For security, your EBT card will automatically lock if the wrong PIN is entered three times in a row. This lock prevents anyone from using the card and typically lasts until just after midnight. This can also happen if you forget your PIN entirely.
Call Nevada EBT customer service at 1-866-281-2443 and follow the automated prompts to reset your PIN after verifying your identity.
You can also change your PIN by logging into the EBT Edge website or mobile app.
Choose a new four-digit PIN that is easy for you to remember but hard for others to guess. Avoid using your birthdate or parts of your Social Security Number.
Card Fails To Swipe Or Read
Over time, an EBT card’s magnetic stripe can get scratched or demagnetized, or the card itself may expire. When this happens, payment terminals may show an “Invalid Card” or “Read Error” message, preventing you from completing a purchase.
Gently wipe the magnetic stripe with a soft cloth and try again. If that fails, ask the cashier if they can manually enter your card number.
If the card is visibly damaged or expired, call customer service to request a free replacement. A new card usually arrives in 7 to 10 days.
While you wait for your replacement, you can still monitor your balance and recent deposits through EBT Edge or the Benny app.
Helpful Links To Bookmark
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that lets you track your real-time SNAP and EBT Cash balance and receive cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After making a purchase, scan your receipt with Benny to get cashback on items that are SNAP-eligible.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your funds helps with household budgeting and prevents shortages when you need to make purchases.
This guide covers how to check your EBT balance in Nevada, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Nevada
You can check your Nevada EBT funds in several ways. The main options include calling the automated phone line, using the state’s official online portal, or downloading a mobile app. You can also check your last grocery receipt or use an ATM for EBT Cash inquiries. Each method is free and available 24/7 for your convenience.
1. Call The EBT Customer Service Line
You can get your current food and cash assistance amounts by calling the toll-free number on the back of your card.
Dial 1-866-281-2443 and choose your preferred language.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Listen for the automated system to read your SNAP and EBT Cash balances.
If you need more help, like reporting a lost card, stay on the line to speak with an agent.
For more language options, you can visit the state's multilingual help page.
2. Use The Benny Mobile App
The Benny app shows your SNAP and EBT Cash funds in real-time right on your phone.
Download the app from the App Store or Google Play and create an account using your phone number or email.
Enter your zip code to find nearby stores.
Link your Nevada EBT card by entering the 16-digit card number.
Open the app anytime to see your current funds.
Benny also provides cashback on EBT purchases at participating stores, including Walmart, Costco, and Walgreens. The rebate appears in the app after you make a qualifying purchase.
3. Check Online Via The ebtEDGE Portal
The official ebtEDGE website is a secure way to manage your card and view your transaction history online.
Go to ebtEDGE.com and click the “Cardholder Login” button.
Type in your 16-digit card number and click “Login.”
Enter your four-digit PIN to access your account dashboard, where your balances are displayed.
From here, you can also review your transaction history or use the feature to lock and unlock your card for added security.
4. Look At Your Last Receipt
Your most recent grocery or farmers market receipt is the fastest offline way to see your remaining funds.
After making a purchase with your EBT card, keep the printed receipt.
Look at the bottom of the receipt for the "Food Balance" (SNAP) and "Cash Balance" (TANF) amounts.
If the receipt shows asterisks instead of a number, you can ask a cashier to perform a balance inquiry, which does not require a purchase.
5. Perform An ATM Balance Inquiry
You can use an ATM that displays the Quest logo to check your EBT Cash balance, but not your SNAP funds.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Some ATMs charge a fee for withdrawals, so cancel the transaction if a surcharge message appears. You can find fee-free machines using an Allpoint Locator.
You can print the balance slip for your records.
Remember, ATMs only show your EBT Cash amount. To check your SNAP food benefits, you can look at your last store receipt or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Nevada. It is important to recognize the various forms this fraud can take. Knowing the signs allows you to take the necessary steps to protect your benefits on time.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. Card skimming and cloning are the most rapidly growing threats. Criminals place hidden devices on payment terminals at stores to copy your card’s magnetic stripe data and PIN, then create a duplicate card to spend your funds. Always inspect payment machines for loose parts and cover the keypad when entering your PIN.
You might also receive deceptive text messages or phone calls, known as smishing and vishing, from scammers pretending to be from the DWSS. They may claim your card is locked or offer extra benefits to trick you into giving them your card number and PIN. If you receive such a message, delete it immediately.
What To Do If Your Benefits Are Stolen
If you notice an unauthorized transaction, you must report the theft immediately.
Lock your card using the EBT Edge app.
Call DWSS Investigations at 702-486-1875 for Southern Nevada or 775-448-5211 for Northern Nevada.
Request a new card and PIN.
File an official theft report by phone, email, online, or in person within ten business days of discovering the loss.
Whether your benefits can be replaced depends on when the theft occurred. The state reimbursed benefits stolen on or before September 30, 2024, if a claim was filed promptly. However, under current rules, any SNAP or EBT Cash benefits stolen on or after December 20, 2024, are not eligible for replacement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you may run into other issues with your EBT card. Knowing the common reasons for a card malfunction and the steps to resolve them can help you access your benefits without unnecessary delays or frustration.
Declined Transaction At Checkout
A “Transaction Denied” message can pop up for several reasons. The most common culprits are having an insufficient balance in your food or EBT Cash account, attempting to buy an item not eligible under SNAP rules, or the store’s payment system being temporarily offline.
Check your balance before shopping. You can call the Nevada EBT hotline at 1-866-281-2443, check your last receipt, log into the EBT Edge portal, or use an app like Benny.
Ask the cashier to split the transaction to pay for any ineligible items separately.
If the store’s network is down, you may need to wait or find another location that accepts EBT, marked with the Quest® logo.
Card Locked After Wrong PIN Attempts
For security, your EBT card will automatically lock if the wrong PIN is entered three times in a row. This lock prevents anyone from using the card and typically lasts until just after midnight. This can also happen if you forget your PIN entirely.
Call Nevada EBT customer service at 1-866-281-2443 and follow the automated prompts to reset your PIN after verifying your identity.
You can also change your PIN by logging into the EBT Edge website or mobile app.
Choose a new four-digit PIN that is easy for you to remember but hard for others to guess. Avoid using your birthdate or parts of your Social Security Number.
Card Fails To Swipe Or Read
Over time, an EBT card’s magnetic stripe can get scratched or demagnetized, or the card itself may expire. When this happens, payment terminals may show an “Invalid Card” or “Read Error” message, preventing you from completing a purchase.
Gently wipe the magnetic stripe with a soft cloth and try again. If that fails, ask the cashier if they can manually enter your card number.
If the card is visibly damaged or expired, call customer service to request a free replacement. A new card usually arrives in 7 to 10 days.
While you wait for your replacement, you can still monitor your balance and recent deposits through EBT Edge or the Benny app.
Helpful Links To Bookmark
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that lets you track your real-time SNAP and EBT Cash balance and receive cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After making a purchase, scan your receipt with Benny to get cashback on items that are SNAP-eligible.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your funds helps with household budgeting and prevents shortages when you need to make purchases.
This guide covers how to check your EBT balance in Nevada, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Nevada
You can check your Nevada EBT funds in several ways. The main options include calling the automated phone line, using the state’s official online portal, or downloading a mobile app. You can also check your last grocery receipt or use an ATM for EBT Cash inquiries. Each method is free and available 24/7 for your convenience.
1. Call The EBT Customer Service Line
You can get your current food and cash assistance amounts by calling the toll-free number on the back of your card.
Dial 1-866-281-2443 and choose your preferred language.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Listen for the automated system to read your SNAP and EBT Cash balances.
If you need more help, like reporting a lost card, stay on the line to speak with an agent.
For more language options, you can visit the state's multilingual help page.
2. Use The Benny Mobile App
The Benny app shows your SNAP and EBT Cash funds in real-time right on your phone.
Download the app from the App Store or Google Play and create an account using your phone number or email.
Enter your zip code to find nearby stores.
Link your Nevada EBT card by entering the 16-digit card number.
Open the app anytime to see your current funds.
Benny also provides cashback on EBT purchases at participating stores, including Walmart, Costco, and Walgreens. The rebate appears in the app after you make a qualifying purchase.
3. Check Online Via The ebtEDGE Portal
The official ebtEDGE website is a secure way to manage your card and view your transaction history online.
Go to ebtEDGE.com and click the “Cardholder Login” button.
Type in your 16-digit card number and click “Login.”
Enter your four-digit PIN to access your account dashboard, where your balances are displayed.
From here, you can also review your transaction history or use the feature to lock and unlock your card for added security.
4. Look At Your Last Receipt
Your most recent grocery or farmers market receipt is the fastest offline way to see your remaining funds.
After making a purchase with your EBT card, keep the printed receipt.
Look at the bottom of the receipt for the "Food Balance" (SNAP) and "Cash Balance" (TANF) amounts.
If the receipt shows asterisks instead of a number, you can ask a cashier to perform a balance inquiry, which does not require a purchase.
5. Perform An ATM Balance Inquiry
You can use an ATM that displays the Quest logo to check your EBT Cash balance, but not your SNAP funds.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Some ATMs charge a fee for withdrawals, so cancel the transaction if a surcharge message appears. You can find fee-free machines using an Allpoint Locator.
You can print the balance slip for your records.
Remember, ATMs only show your EBT Cash amount. To check your SNAP food benefits, you can look at your last store receipt or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Nevada. It is important to recognize the various forms this fraud can take. Knowing the signs allows you to take the necessary steps to protect your benefits on time.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. Card skimming and cloning are the most rapidly growing threats. Criminals place hidden devices on payment terminals at stores to copy your card’s magnetic stripe data and PIN, then create a duplicate card to spend your funds. Always inspect payment machines for loose parts and cover the keypad when entering your PIN.
You might also receive deceptive text messages or phone calls, known as smishing and vishing, from scammers pretending to be from the DWSS. They may claim your card is locked or offer extra benefits to trick you into giving them your card number and PIN. If you receive such a message, delete it immediately.
What To Do If Your Benefits Are Stolen
If you notice an unauthorized transaction, you must report the theft immediately.
Lock your card using the EBT Edge app.
Call DWSS Investigations at 702-486-1875 for Southern Nevada or 775-448-5211 for Northern Nevada.
Request a new card and PIN.
File an official theft report by phone, email, online, or in person within ten business days of discovering the loss.
Whether your benefits can be replaced depends on when the theft occurred. The state reimbursed benefits stolen on or before September 30, 2024, if a claim was filed promptly. However, under current rules, any SNAP or EBT Cash benefits stolen on or after December 20, 2024, are not eligible for replacement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you may run into other issues with your EBT card. Knowing the common reasons for a card malfunction and the steps to resolve them can help you access your benefits without unnecessary delays or frustration.
Declined Transaction At Checkout
A “Transaction Denied” message can pop up for several reasons. The most common culprits are having an insufficient balance in your food or EBT Cash account, attempting to buy an item not eligible under SNAP rules, or the store’s payment system being temporarily offline.
Check your balance before shopping. You can call the Nevada EBT hotline at 1-866-281-2443, check your last receipt, log into the EBT Edge portal, or use an app like Benny.
Ask the cashier to split the transaction to pay for any ineligible items separately.
If the store’s network is down, you may need to wait or find another location that accepts EBT, marked with the Quest® logo.
Card Locked After Wrong PIN Attempts
For security, your EBT card will automatically lock if the wrong PIN is entered three times in a row. This lock prevents anyone from using the card and typically lasts until just after midnight. This can also happen if you forget your PIN entirely.
Call Nevada EBT customer service at 1-866-281-2443 and follow the automated prompts to reset your PIN after verifying your identity.
You can also change your PIN by logging into the EBT Edge website or mobile app.
Choose a new four-digit PIN that is easy for you to remember but hard for others to guess. Avoid using your birthdate or parts of your Social Security Number.
Card Fails To Swipe Or Read
Over time, an EBT card’s magnetic stripe can get scratched or demagnetized, or the card itself may expire. When this happens, payment terminals may show an “Invalid Card” or “Read Error” message, preventing you from completing a purchase.
Gently wipe the magnetic stripe with a soft cloth and try again. If that fails, ask the cashier if they can manually enter your card number.
If the card is visibly damaged or expired, call customer service to request a free replacement. A new card usually arrives in 7 to 10 days.
While you wait for your replacement, you can still monitor your balance and recent deposits through EBT Edge or the Benny app.
Helpful Links To Bookmark
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that lets you track your real-time SNAP and EBT Cash balance and receive cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After making a purchase, scan your receipt with Benny to get cashback on items that are SNAP-eligible.
Download Benny to take control of your spending and get more out of your EBT benefits.
SHARE
Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Regularly checking your funds helps with household budgeting and prevents shortages when you need to make purchases.
This guide covers how to check your EBT balance in Nevada, from using a mobile app to calling customer service.
How to Check Your EBT Balance in Nevada
You can check your Nevada EBT funds in several ways. The main options include calling the automated phone line, using the state’s official online portal, or downloading a mobile app. You can also check your last grocery receipt or use an ATM for EBT Cash inquiries. Each method is free and available 24/7 for your convenience.
1. Call The EBT Customer Service Line
You can get your current food and cash assistance amounts by calling the toll-free number on the back of your card.
Dial 1-866-281-2443 and choose your preferred language.
Enter your 16-digit EBT card number, followed by your four-digit PIN.
Listen for the automated system to read your SNAP and EBT Cash balances.
If you need more help, like reporting a lost card, stay on the line to speak with an agent.
For more language options, you can visit the state's multilingual help page.
2. Use The Benny Mobile App
The Benny app shows your SNAP and EBT Cash funds in real-time right on your phone.
Download the app from the App Store or Google Play and create an account using your phone number or email.
Enter your zip code to find nearby stores.
Link your Nevada EBT card by entering the 16-digit card number.
Open the app anytime to see your current funds.
Benny also provides cashback on EBT purchases at participating stores, including Walmart, Costco, and Walgreens. The rebate appears in the app after you make a qualifying purchase.
3. Check Online Via The ebtEDGE Portal
The official ebtEDGE website is a secure way to manage your card and view your transaction history online.
Go to ebtEDGE.com and click the “Cardholder Login” button.
Type in your 16-digit card number and click “Login.”
Enter your four-digit PIN to access your account dashboard, where your balances are displayed.
From here, you can also review your transaction history or use the feature to lock and unlock your card for added security.
4. Look At Your Last Receipt
Your most recent grocery or farmers market receipt is the fastest offline way to see your remaining funds.
After making a purchase with your EBT card, keep the printed receipt.
Look at the bottom of the receipt for the "Food Balance" (SNAP) and "Cash Balance" (TANF) amounts.
If the receipt shows asterisks instead of a number, you can ask a cashier to perform a balance inquiry, which does not require a purchase.
5. Perform An ATM Balance Inquiry
You can use an ATM that displays the Quest logo to check your EBT Cash balance, but not your SNAP funds.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Some ATMs charge a fee for withdrawals, so cancel the transaction if a surcharge message appears. You can find fee-free machines using an Allpoint Locator.
You can print the balance slip for your records.
Remember, ATMs only show your EBT Cash amount. To check your SNAP food benefits, you can look at your last store receipt or use the Benny app.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Nevada. It is important to recognize the various forms this fraud can take. Knowing the signs allows you to take the necessary steps to protect your benefits on time.
How EBT Benefits Are Stolen
Thieves use several sophisticated methods to gain access to EBT accounts. Card skimming and cloning are the most rapidly growing threats. Criminals place hidden devices on payment terminals at stores to copy your card’s magnetic stripe data and PIN, then create a duplicate card to spend your funds. Always inspect payment machines for loose parts and cover the keypad when entering your PIN.
You might also receive deceptive text messages or phone calls, known as smishing and vishing, from scammers pretending to be from the DWSS. They may claim your card is locked or offer extra benefits to trick you into giving them your card number and PIN. If you receive such a message, delete it immediately.
What To Do If Your Benefits Are Stolen
If you notice an unauthorized transaction, you must report the theft immediately.
Lock your card using the EBT Edge app.
Call DWSS Investigations at 702-486-1875 for Southern Nevada or 775-448-5211 for Northern Nevada.
Request a new card and PIN.
File an official theft report by phone, email, online, or in person within ten business days of discovering the loss.
Whether your benefits can be replaced depends on when the theft occurred. The state reimbursed benefits stolen on or before September 30, 2024, if a claim was filed promptly. However, under current rules, any SNAP or EBT Cash benefits stolen on or after December 20, 2024, are not eligible for replacement.
Other Common Issues with EBT Cards and How to Resolve Them
Beyond security threats, you may run into other issues with your EBT card. Knowing the common reasons for a card malfunction and the steps to resolve them can help you access your benefits without unnecessary delays or frustration.
Declined Transaction At Checkout
A “Transaction Denied” message can pop up for several reasons. The most common culprits are having an insufficient balance in your food or EBT Cash account, attempting to buy an item not eligible under SNAP rules, or the store’s payment system being temporarily offline.
Check your balance before shopping. You can call the Nevada EBT hotline at 1-866-281-2443, check your last receipt, log into the EBT Edge portal, or use an app like Benny.
Ask the cashier to split the transaction to pay for any ineligible items separately.
If the store’s network is down, you may need to wait or find another location that accepts EBT, marked with the Quest® logo.
Card Locked After Wrong PIN Attempts
For security, your EBT card will automatically lock if the wrong PIN is entered three times in a row. This lock prevents anyone from using the card and typically lasts until just after midnight. This can also happen if you forget your PIN entirely.
Call Nevada EBT customer service at 1-866-281-2443 and follow the automated prompts to reset your PIN after verifying your identity.
You can also change your PIN by logging into the EBT Edge website or mobile app.
Choose a new four-digit PIN that is easy for you to remember but hard for others to guess. Avoid using your birthdate or parts of your Social Security Number.
Card Fails To Swipe Or Read
Over time, an EBT card’s magnetic stripe can get scratched or demagnetized, or the card itself may expire. When this happens, payment terminals may show an “Invalid Card” or “Read Error” message, preventing you from completing a purchase.
Gently wipe the magnetic stripe with a soft cloth and try again. If that fails, ask the cashier if they can manually enter your card number.
If the card is visibly damaged or expired, call customer service to request a free replacement. A new card usually arrives in 7 to 10 days.
While you wait for your replacement, you can still monitor your balance and recent deposits through EBT Edge or the Benny app.
Helpful Links To Bookmark
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
Benny is a free app that lets you track your real-time SNAP and EBT Cash balance and receive cash back on eligible purchases from stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card in the app. After making a purchase, scan your receipt with Benny to get cashback on items that are SNAP-eligible.
Download Benny to take control of your spending and get more out of your EBT benefits.
