5 Ways to Check Your Iowa EBT Balance

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Many Iowans receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF), on an EBT card. Keeping track of your funds helps with budgeting and prevents running short on money for food or other necessities.

This guide details several ways to check your EBT balance in Iowa, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Iowa

You have several convenient options for checking your Iowa EBT card funds. You can look up your balance online through the state's web portal, use the Benny mobile app, call the 24/7 customer service line, make an inquiry at an ATM, or simply check your most recent receipt from a store purchase. Each method is straightforward and provides up-to-date information.

1. Check Online via the ConnectEBT Portal

If you have a computer or smartphone with internet access, the quickest way to see your funds is through the state’s official ConnectEBT web portal.

On the website, choose “Iowa” from the dropdown menu and press “Login.”
Enter your User ID and Password. If you are a new user, click “Register” and follow the prompts to enter your card number, date of birth, PIN, and security question answers.
Once you log in, your available SNAP and EBT Cash balances will be displayed at the top of the dashboard. You can click “Transaction History” for a detailed record and deposit dates.
Remember to log out when you are finished to protect your account.

2. Use the Benny Mobile App

The Benny mobile app shows your real-time SNAP and EBT Cash balance directly on your phone.

First, download the app from the Google Play Store or the Apple App Store.
Create a free account using your phone number or email address.
Enter your zip code to find nearby stores.
On the “Cards” tab, link your EBT card by scanning it or manually entering the 19-digit number.
After linking your card, your balance will appear on the home screen each time you open the app. You can tap a balance box to see itemized transactions and past deposits.

Benny also offers automatic cash back on eligible EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can watch the “Cash-Back” tab for current offers and payout dates.

3. Call the Toll-Free Customer Service Line

You can get your balance information any time by calling the automated Iowa EBT Customer Service phone line, which is available 24/7.

Dial 1-888-997-9277.
Choose your preferred language. Support is available in English, Spanish, Somali, and Vietnamese, with information on additional language support available online.
When prompted, enter your 16-digit EBT card number followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
You can also stay on the line for other services, such as changing your PIN, requesting a replacement card, or reporting fraud.

4. Make an Inquiry at an ATM

You can use an ATM to check your EBT Cash balance, though it will not show your SNAP food benefits.

Find a surcharge-free machine by using an Allpoint ATM locator or looking for the Allpoint logo on the machine.
Insert your EBT card and enter your 4-digit PIN.
Choose the “Balance Inquiry” option, then choose “Checking.”
The ATM will either display your EBT Cash balance on the screen or print it on a receipt. No fee is charged for this service at in-network ATMs.

Since ATMs only display your EBT Cash funds, you will need another method to check your SNAP balance. You can check your last grocery receipt or use the Benny app for a complete view of all your benefits.

5. Look at Your Last Store Receipt

One of the simplest ways to keep track of your funds is by looking at your most recent store receipt after making a purchase with your EBT card.

Every receipt from a grocery store, farmers market, or convenience store where you used your card will print your remaining SNAP and EBT Cash balances. Look for a line near the bottom labeled “EBT BAL” or “Remaining.” Keeping this receipt is a fast offline reference for your current funds.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise in Iowa, targeting residents with increasingly deceptive tactics. These scams can take many forms, from fake text messages to manipulated card readers. Knowing how these schemes work is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to steal EBT funds. One common tactic is card skimming, where criminals install devices like Bluetooth “deep-insert” skimmers inside store payment terminals to copy card data. They may also use tiny hidden cameras to record you entering your PIN.

Another widespread method is phishing. Scammers send fraudulent texts, emails, or social media messages pretending to be from official sources like "Iowa HHS" or "EBT Customer Service." These messages create a false sense of urgency to trick you into revealing your card number and PIN, which the real agency will never request through unsolicited contact.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must act quickly to report the fraud and begin the recovery process. The moment you notice an unauthorized charge, call EBT Customer Service at 800-359-5802.

To formally report the theft and request a replacement of SNAP funds, you must follow these steps:

Report the fraudulent transaction within 10 calendar days of its discovery.
Submit a formal claim for replacement within 10 additional days of your initial report.

Replacement of stolen SNAP benefits is only available for fraud that occurred between October 1, 2022, and December 20, 2024. Under the state’s replacement plan, you may receive up to two reimbursements per federal fiscal year. Any benefits stolen on or after December 21, 2024, are not eligible for replacement as the federal authority for these reimbursements will have expired.

Iowa does not offer reimbursement for stolen TANF or other EBT Cash benefits. If your physical card is lost or stolen, you should report it immediately to get a new card, but any missing cash balance will not be restored.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other common EBT card issues. From a locked PIN to a declined transaction, knowing the right steps to take can help you resolve problems quickly and get back to using your benefits without delay.

PIN Errors and Card Lock-Outs

Entering the wrong PIN several times in a single day can trigger a temporary security lock on your account, causing all transactions to be declined. This lock is an automatic measure to protect your funds from unauthorized access.

Wait until after midnight for the temporary lock to automatically clear.
Call Iowa EBT Customer Service at 1-800-359-5802 to reset your PIN using the automated menu. You will need your Social Security Number and date of birth for verification.
Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

Benefits Not Deposited on Time

Benefits may seem late due to confusion over Iowa’s staggered deposit schedule, which distributes funds based on the first letter of your last name. Delays can also happen because of holidays, weekends, or late processing of your case renewal paperwork.

Confirm your deposit date on the state’s schedule. Iowa loads benefits between midnight and 6 a.m., so check your balance after that time.
Review your case status on the ConnectEBT portal or by using the Benny app.
If you recently submitted recertification documents, contact your local Iowa Health & Human Services office to confirm they were processed.

Card Declined at Checkout

A declined transaction or a “Cannot read card” error often points to a physical problem with the card itself, such as a worn-out magnetic stripe or a dirty chip. It could also be a temporary outage with the store’s payment terminal.

Ask the cashier to wipe the card’s chip and try again. If that fails, try swiping the card.
Make sure you have chosen the correct account (Food or EBT Cash) on the payment machine.
If the card is cracked or the stripe is peeling, call Customer Service at 1-800-359-5802 to request a free replacement, which typically arrives in 7-10 business days.

Handy Bookmarks

Iowa HHS SNAP Information: Find program rules, applications, and security tips.
ConnectEBT Iowa Portal: Check your balance, view transaction history, and manage your card.
Benny: A free mobile app to check your EBT balance and find cashback offers.
Iowa Deposit Calendar: A reference for when benefits are scheduled to arrive.
MoneyPass ATM Locator: Find surcharge-free ATMs for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT funds in real time and get cash back on eligible purchases at stores like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Many Iowans receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF), on an EBT card. Keeping track of your funds helps with budgeting and prevents running short on money for food or other necessities.

This guide details several ways to check your EBT balance in Iowa, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Iowa

You have several convenient options for checking your Iowa EBT card funds. You can look up your balance online through the state's web portal, use the Benny mobile app, call the 24/7 customer service line, make an inquiry at an ATM, or simply check your most recent receipt from a store purchase. Each method is straightforward and provides up-to-date information.

1. Check Online via the ConnectEBT Portal

If you have a computer or smartphone with internet access, the quickest way to see your funds is through the state’s official ConnectEBT web portal.

On the website, choose “Iowa” from the dropdown menu and press “Login.”
Enter your User ID and Password. If you are a new user, click “Register” and follow the prompts to enter your card number, date of birth, PIN, and security question answers.
Once you log in, your available SNAP and EBT Cash balances will be displayed at the top of the dashboard. You can click “Transaction History” for a detailed record and deposit dates.
Remember to log out when you are finished to protect your account.

2. Use the Benny Mobile App

The Benny mobile app shows your real-time SNAP and EBT Cash balance directly on your phone.

First, download the app from the Google Play Store or the Apple App Store.
Create a free account using your phone number or email address.
Enter your zip code to find nearby stores.
On the “Cards” tab, link your EBT card by scanning it or manually entering the 19-digit number.
After linking your card, your balance will appear on the home screen each time you open the app. You can tap a balance box to see itemized transactions and past deposits.

Benny also offers automatic cash back on eligible EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can watch the “Cash-Back” tab for current offers and payout dates.

3. Call the Toll-Free Customer Service Line

You can get your balance information any time by calling the automated Iowa EBT Customer Service phone line, which is available 24/7.

Dial 1-888-997-9277.
Choose your preferred language. Support is available in English, Spanish, Somali, and Vietnamese, with information on additional language support available online.
When prompted, enter your 16-digit EBT card number followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
You can also stay on the line for other services, such as changing your PIN, requesting a replacement card, or reporting fraud.

4. Make an Inquiry at an ATM

You can use an ATM to check your EBT Cash balance, though it will not show your SNAP food benefits.

Find a surcharge-free machine by using an Allpoint ATM locator or looking for the Allpoint logo on the machine.
Insert your EBT card and enter your 4-digit PIN.
Choose the “Balance Inquiry” option, then choose “Checking.”
The ATM will either display your EBT Cash balance on the screen or print it on a receipt. No fee is charged for this service at in-network ATMs.

Since ATMs only display your EBT Cash funds, you will need another method to check your SNAP balance. You can check your last grocery receipt or use the Benny app for a complete view of all your benefits.

5. Look at Your Last Store Receipt

One of the simplest ways to keep track of your funds is by looking at your most recent store receipt after making a purchase with your EBT card.

Every receipt from a grocery store, farmers market, or convenience store where you used your card will print your remaining SNAP and EBT Cash balances. Look for a line near the bottom labeled “EBT BAL” or “Remaining.” Keeping this receipt is a fast offline reference for your current funds.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise in Iowa, targeting residents with increasingly deceptive tactics. These scams can take many forms, from fake text messages to manipulated card readers. Knowing how these schemes work is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to steal EBT funds. One common tactic is card skimming, where criminals install devices like Bluetooth “deep-insert” skimmers inside store payment terminals to copy card data. They may also use tiny hidden cameras to record you entering your PIN.

Another widespread method is phishing. Scammers send fraudulent texts, emails, or social media messages pretending to be from official sources like "Iowa HHS" or "EBT Customer Service." These messages create a false sense of urgency to trick you into revealing your card number and PIN, which the real agency will never request through unsolicited contact.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must act quickly to report the fraud and begin the recovery process. The moment you notice an unauthorized charge, call EBT Customer Service at 800-359-5802.

To formally report the theft and request a replacement of SNAP funds, you must follow these steps:

Report the fraudulent transaction within 10 calendar days of its discovery.
Submit a formal claim for replacement within 10 additional days of your initial report.

Replacement of stolen SNAP benefits is only available for fraud that occurred between October 1, 2022, and December 20, 2024. Under the state’s replacement plan, you may receive up to two reimbursements per federal fiscal year. Any benefits stolen on or after December 21, 2024, are not eligible for replacement as the federal authority for these reimbursements will have expired.

Iowa does not offer reimbursement for stolen TANF or other EBT Cash benefits. If your physical card is lost or stolen, you should report it immediately to get a new card, but any missing cash balance will not be restored.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other common EBT card issues. From a locked PIN to a declined transaction, knowing the right steps to take can help you resolve problems quickly and get back to using your benefits without delay.

PIN Errors and Card Lock-Outs

Entering the wrong PIN several times in a single day can trigger a temporary security lock on your account, causing all transactions to be declined. This lock is an automatic measure to protect your funds from unauthorized access.

Wait until after midnight for the temporary lock to automatically clear.
Call Iowa EBT Customer Service at 1-800-359-5802 to reset your PIN using the automated menu. You will need your Social Security Number and date of birth for verification.
Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

Benefits Not Deposited on Time

Benefits may seem late due to confusion over Iowa’s staggered deposit schedule, which distributes funds based on the first letter of your last name. Delays can also happen because of holidays, weekends, or late processing of your case renewal paperwork.

Confirm your deposit date on the state’s schedule. Iowa loads benefits between midnight and 6 a.m., so check your balance after that time.
Review your case status on the ConnectEBT portal or by using the Benny app.
If you recently submitted recertification documents, contact your local Iowa Health & Human Services office to confirm they were processed.

Card Declined at Checkout

A declined transaction or a “Cannot read card” error often points to a physical problem with the card itself, such as a worn-out magnetic stripe or a dirty chip. It could also be a temporary outage with the store’s payment terminal.

Ask the cashier to wipe the card’s chip and try again. If that fails, try swiping the card.
Make sure you have chosen the correct account (Food or EBT Cash) on the payment machine.
If the card is cracked or the stripe is peeling, call Customer Service at 1-800-359-5802 to request a free replacement, which typically arrives in 7-10 business days.

Handy Bookmarks

Iowa HHS SNAP Information: Find program rules, applications, and security tips.
ConnectEBT Iowa Portal: Check your balance, view transaction history, and manage your card.
Benny: A free mobile app to check your EBT balance and find cashback offers.
Iowa Deposit Calendar: A reference for when benefits are scheduled to arrive.
MoneyPass ATM Locator: Find surcharge-free ATMs for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT funds in real time and get cash back on eligible purchases at stores like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Many Iowans receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF), on an EBT card. Keeping track of your funds helps with budgeting and prevents running short on money for food or other necessities.

This guide details several ways to check your EBT balance in Iowa, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Iowa

You have several convenient options for checking your Iowa EBT card funds. You can look up your balance online through the state's web portal, use the Benny mobile app, call the 24/7 customer service line, make an inquiry at an ATM, or simply check your most recent receipt from a store purchase. Each method is straightforward and provides up-to-date information.

1. Check Online via the ConnectEBT Portal

If you have a computer or smartphone with internet access, the quickest way to see your funds is through the state’s official ConnectEBT web portal.

On the website, choose “Iowa” from the dropdown menu and press “Login.”
Enter your User ID and Password. If you are a new user, click “Register” and follow the prompts to enter your card number, date of birth, PIN, and security question answers.
Once you log in, your available SNAP and EBT Cash balances will be displayed at the top of the dashboard. You can click “Transaction History” for a detailed record and deposit dates.
Remember to log out when you are finished to protect your account.

2. Use the Benny Mobile App

The Benny mobile app shows your real-time SNAP and EBT Cash balance directly on your phone.

First, download the app from the Google Play Store or the Apple App Store.
Create a free account using your phone number or email address.
Enter your zip code to find nearby stores.
On the “Cards” tab, link your EBT card by scanning it or manually entering the 19-digit number.
After linking your card, your balance will appear on the home screen each time you open the app. You can tap a balance box to see itemized transactions and past deposits.

Benny also offers automatic cash back on eligible EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can watch the “Cash-Back” tab for current offers and payout dates.

3. Call the Toll-Free Customer Service Line

You can get your balance information any time by calling the automated Iowa EBT Customer Service phone line, which is available 24/7.

Dial 1-888-997-9277.
Choose your preferred language. Support is available in English, Spanish, Somali, and Vietnamese, with information on additional language support available online.
When prompted, enter your 16-digit EBT card number followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
You can also stay on the line for other services, such as changing your PIN, requesting a replacement card, or reporting fraud.

4. Make an Inquiry at an ATM

You can use an ATM to check your EBT Cash balance, though it will not show your SNAP food benefits.

Find a surcharge-free machine by using an Allpoint ATM locator or looking for the Allpoint logo on the machine.
Insert your EBT card and enter your 4-digit PIN.
Choose the “Balance Inquiry” option, then choose “Checking.”
The ATM will either display your EBT Cash balance on the screen or print it on a receipt. No fee is charged for this service at in-network ATMs.

Since ATMs only display your EBT Cash funds, you will need another method to check your SNAP balance. You can check your last grocery receipt or use the Benny app for a complete view of all your benefits.

5. Look at Your Last Store Receipt

One of the simplest ways to keep track of your funds is by looking at your most recent store receipt after making a purchase with your EBT card.

Every receipt from a grocery store, farmers market, or convenience store where you used your card will print your remaining SNAP and EBT Cash balances. Look for a line near the bottom labeled “EBT BAL” or “Remaining.” Keeping this receipt is a fast offline reference for your current funds.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise in Iowa, targeting residents with increasingly deceptive tactics. These scams can take many forms, from fake text messages to manipulated card readers. Knowing how these schemes work is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to steal EBT funds. One common tactic is card skimming, where criminals install devices like Bluetooth “deep-insert” skimmers inside store payment terminals to copy card data. They may also use tiny hidden cameras to record you entering your PIN.

Another widespread method is phishing. Scammers send fraudulent texts, emails, or social media messages pretending to be from official sources like "Iowa HHS" or "EBT Customer Service." These messages create a false sense of urgency to trick you into revealing your card number and PIN, which the real agency will never request through unsolicited contact.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must act quickly to report the fraud and begin the recovery process. The moment you notice an unauthorized charge, call EBT Customer Service at 800-359-5802.

To formally report the theft and request a replacement of SNAP funds, you must follow these steps:

Report the fraudulent transaction within 10 calendar days of its discovery.
Submit a formal claim for replacement within 10 additional days of your initial report.

Replacement of stolen SNAP benefits is only available for fraud that occurred between October 1, 2022, and December 20, 2024. Under the state’s replacement plan, you may receive up to two reimbursements per federal fiscal year. Any benefits stolen on or after December 21, 2024, are not eligible for replacement as the federal authority for these reimbursements will have expired.

Iowa does not offer reimbursement for stolen TANF or other EBT Cash benefits. If your physical card is lost or stolen, you should report it immediately to get a new card, but any missing cash balance will not be restored.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other common EBT card issues. From a locked PIN to a declined transaction, knowing the right steps to take can help you resolve problems quickly and get back to using your benefits without delay.

PIN Errors and Card Lock-Outs

Entering the wrong PIN several times in a single day can trigger a temporary security lock on your account, causing all transactions to be declined. This lock is an automatic measure to protect your funds from unauthorized access.

Wait until after midnight for the temporary lock to automatically clear.
Call Iowa EBT Customer Service at 1-800-359-5802 to reset your PIN using the automated menu. You will need your Social Security Number and date of birth for verification.
Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

Benefits Not Deposited on Time

Benefits may seem late due to confusion over Iowa’s staggered deposit schedule, which distributes funds based on the first letter of your last name. Delays can also happen because of holidays, weekends, or late processing of your case renewal paperwork.

Confirm your deposit date on the state’s schedule. Iowa loads benefits between midnight and 6 a.m., so check your balance after that time.
Review your case status on the ConnectEBT portal or by using the Benny app.
If you recently submitted recertification documents, contact your local Iowa Health & Human Services office to confirm they were processed.

Card Declined at Checkout

A declined transaction or a “Cannot read card” error often points to a physical problem with the card itself, such as a worn-out magnetic stripe or a dirty chip. It could also be a temporary outage with the store’s payment terminal.

Ask the cashier to wipe the card’s chip and try again. If that fails, try swiping the card.
Make sure you have chosen the correct account (Food or EBT Cash) on the payment machine.
If the card is cracked or the stripe is peeling, call Customer Service at 1-800-359-5802 to request a free replacement, which typically arrives in 7-10 business days.

Handy Bookmarks

Iowa HHS SNAP Information: Find program rules, applications, and security tips.
ConnectEBT Iowa Portal: Check your balance, view transaction history, and manage your card.
Benny: A free mobile app to check your EBT balance and find cashback offers.
Iowa Deposit Calendar: A reference for when benefits are scheduled to arrive.
MoneyPass ATM Locator: Find surcharge-free ATMs for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT funds in real time and get cash back on eligible purchases at stores like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

SHARE

Many Iowans receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF), on an EBT card. Keeping track of your funds helps with budgeting and prevents running short on money for food or other necessities.

This guide details several ways to check your EBT balance in Iowa, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Iowa

You have several convenient options for checking your Iowa EBT card funds. You can look up your balance online through the state's web portal, use the Benny mobile app, call the 24/7 customer service line, make an inquiry at an ATM, or simply check your most recent receipt from a store purchase. Each method is straightforward and provides up-to-date information.

1. Check Online via the ConnectEBT Portal

If you have a computer or smartphone with internet access, the quickest way to see your funds is through the state’s official ConnectEBT web portal.

On the website, choose “Iowa” from the dropdown menu and press “Login.”
Enter your User ID and Password. If you are a new user, click “Register” and follow the prompts to enter your card number, date of birth, PIN, and security question answers.
Once you log in, your available SNAP and EBT Cash balances will be displayed at the top of the dashboard. You can click “Transaction History” for a detailed record and deposit dates.
Remember to log out when you are finished to protect your account.

2. Use the Benny Mobile App

The Benny mobile app shows your real-time SNAP and EBT Cash balance directly on your phone.

First, download the app from the Google Play Store or the Apple App Store.
Create a free account using your phone number or email address.
Enter your zip code to find nearby stores.
On the “Cards” tab, link your EBT card by scanning it or manually entering the 19-digit number.
After linking your card, your balance will appear on the home screen each time you open the app. You can tap a balance box to see itemized transactions and past deposits.

Benny also offers automatic cash back on eligible EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can watch the “Cash-Back” tab for current offers and payout dates.

3. Call the Toll-Free Customer Service Line

You can get your balance information any time by calling the automated Iowa EBT Customer Service phone line, which is available 24/7.

Dial 1-888-997-9277.
Choose your preferred language. Support is available in English, Spanish, Somali, and Vietnamese, with information on additional language support available online.
When prompted, enter your 16-digit EBT card number followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
You can also stay on the line for other services, such as changing your PIN, requesting a replacement card, or reporting fraud.

4. Make an Inquiry at an ATM

You can use an ATM to check your EBT Cash balance, though it will not show your SNAP food benefits.

Find a surcharge-free machine by using an Allpoint ATM locator or looking for the Allpoint logo on the machine.
Insert your EBT card and enter your 4-digit PIN.
Choose the “Balance Inquiry” option, then choose “Checking.”
The ATM will either display your EBT Cash balance on the screen or print it on a receipt. No fee is charged for this service at in-network ATMs.

Since ATMs only display your EBT Cash funds, you will need another method to check your SNAP balance. You can check your last grocery receipt or use the Benny app for a complete view of all your benefits.

5. Look at Your Last Store Receipt

One of the simplest ways to keep track of your funds is by looking at your most recent store receipt after making a purchase with your EBT card.

Every receipt from a grocery store, farmers market, or convenience store where you used your card will print your remaining SNAP and EBT Cash balances. Look for a line near the bottom labeled “EBT BAL” or “Remaining.” Keeping this receipt is a fast offline reference for your current funds.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise in Iowa, targeting residents with increasingly deceptive tactics. These scams can take many forms, from fake text messages to manipulated card readers. Knowing how these schemes work is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to steal EBT funds. One common tactic is card skimming, where criminals install devices like Bluetooth “deep-insert” skimmers inside store payment terminals to copy card data. They may also use tiny hidden cameras to record you entering your PIN.

Another widespread method is phishing. Scammers send fraudulent texts, emails, or social media messages pretending to be from official sources like "Iowa HHS" or "EBT Customer Service." These messages create a false sense of urgency to trick you into revealing your card number and PIN, which the real agency will never request through unsolicited contact.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must act quickly to report the fraud and begin the recovery process. The moment you notice an unauthorized charge, call EBT Customer Service at 800-359-5802.

To formally report the theft and request a replacement of SNAP funds, you must follow these steps:

Report the fraudulent transaction within 10 calendar days of its discovery.
Submit a formal claim for replacement within 10 additional days of your initial report.

Replacement of stolen SNAP benefits is only available for fraud that occurred between October 1, 2022, and December 20, 2024. Under the state’s replacement plan, you may receive up to two reimbursements per federal fiscal year. Any benefits stolen on or after December 21, 2024, are not eligible for replacement as the federal authority for these reimbursements will have expired.

Iowa does not offer reimbursement for stolen TANF or other EBT Cash benefits. If your physical card is lost or stolen, you should report it immediately to get a new card, but any missing cash balance will not be restored.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other common EBT card issues. From a locked PIN to a declined transaction, knowing the right steps to take can help you resolve problems quickly and get back to using your benefits without delay.

PIN Errors and Card Lock-Outs

Entering the wrong PIN several times in a single day can trigger a temporary security lock on your account, causing all transactions to be declined. This lock is an automatic measure to protect your funds from unauthorized access.

Wait until after midnight for the temporary lock to automatically clear.
Call Iowa EBT Customer Service at 1-800-359-5802 to reset your PIN using the automated menu. You will need your Social Security Number and date of birth for verification.
Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

Benefits Not Deposited on Time

Benefits may seem late due to confusion over Iowa’s staggered deposit schedule, which distributes funds based on the first letter of your last name. Delays can also happen because of holidays, weekends, or late processing of your case renewal paperwork.

Confirm your deposit date on the state’s schedule. Iowa loads benefits between midnight and 6 a.m., so check your balance after that time.
Review your case status on the ConnectEBT portal or by using the Benny app.
If you recently submitted recertification documents, contact your local Iowa Health & Human Services office to confirm they were processed.

Card Declined at Checkout

A declined transaction or a “Cannot read card” error often points to a physical problem with the card itself, such as a worn-out magnetic stripe or a dirty chip. It could also be a temporary outage with the store’s payment terminal.

Ask the cashier to wipe the card’s chip and try again. If that fails, try swiping the card.
Make sure you have chosen the correct account (Food or EBT Cash) on the payment machine.
If the card is cracked or the stripe is peeling, call Customer Service at 1-800-359-5802 to request a free replacement, which typically arrives in 7-10 business days.

Handy Bookmarks

Iowa HHS SNAP Information: Find program rules, applications, and security tips.
ConnectEBT Iowa Portal: Check your balance, view transaction history, and manage your card.
Benny: A free mobile app to check your EBT balance and find cashback offers.
Iowa Deposit Calendar: A reference for when benefits are scheduled to arrive.
MoneyPass ATM Locator: Find surcharge-free ATMs for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT funds in real time and get cash back on eligible purchases at stores like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.

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Many Iowans receive benefits through the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF), on an EBT card. Keeping track of your funds helps with budgeting and prevents running short on money for food or other necessities.

This guide details several ways to check your EBT balance in Iowa, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Iowa

You have several convenient options for checking your Iowa EBT card funds. You can look up your balance online through the state's web portal, use the Benny mobile app, call the 24/7 customer service line, make an inquiry at an ATM, or simply check your most recent receipt from a store purchase. Each method is straightforward and provides up-to-date information.

1. Check Online via the ConnectEBT Portal

If you have a computer or smartphone with internet access, the quickest way to see your funds is through the state’s official ConnectEBT web portal.

On the website, choose “Iowa” from the dropdown menu and press “Login.”
Enter your User ID and Password. If you are a new user, click “Register” and follow the prompts to enter your card number, date of birth, PIN, and security question answers.
Once you log in, your available SNAP and EBT Cash balances will be displayed at the top of the dashboard. You can click “Transaction History” for a detailed record and deposit dates.
Remember to log out when you are finished to protect your account.

2. Use the Benny Mobile App

The Benny mobile app shows your real-time SNAP and EBT Cash balance directly on your phone.

First, download the app from the Google Play Store or the Apple App Store.
Create a free account using your phone number or email address.
Enter your zip code to find nearby stores.
On the “Cards” tab, link your EBT card by scanning it or manually entering the 19-digit number.
After linking your card, your balance will appear on the home screen each time you open the app. You can tap a balance box to see itemized transactions and past deposits.

Benny also offers automatic cash back on eligible EBT purchases at many stores, including Walmart, Costco, Walgreens, and Trader Joe’s. You can watch the “Cash-Back” tab for current offers and payout dates.

3. Call the Toll-Free Customer Service Line

You can get your balance information any time by calling the automated Iowa EBT Customer Service phone line, which is available 24/7.

Dial 1-888-997-9277.
Choose your preferred language. Support is available in English, Spanish, Somali, and Vietnamese, with information on additional language support available online.
When prompted, enter your 16-digit EBT card number followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances, along with your last ten transactions.
You can also stay on the line for other services, such as changing your PIN, requesting a replacement card, or reporting fraud.

4. Make an Inquiry at an ATM

You can use an ATM to check your EBT Cash balance, though it will not show your SNAP food benefits.

Find a surcharge-free machine by using an Allpoint ATM locator or looking for the Allpoint logo on the machine.
Insert your EBT card and enter your 4-digit PIN.
Choose the “Balance Inquiry” option, then choose “Checking.”
The ATM will either display your EBT Cash balance on the screen or print it on a receipt. No fee is charged for this service at in-network ATMs.

Since ATMs only display your EBT Cash funds, you will need another method to check your SNAP balance. You can check your last grocery receipt or use the Benny app for a complete view of all your benefits.

5. Look at Your Last Store Receipt

One of the simplest ways to keep track of your funds is by looking at your most recent store receipt after making a purchase with your EBT card.

Every receipt from a grocery store, farmers market, or convenience store where you used your card will print your remaining SNAP and EBT Cash balances. Look for a line near the bottom labeled “EBT BAL” or “Remaining.” Keeping this receipt is a fast offline reference for your current funds.

Check Your SNAP & EBT Cash Balance in Seconds

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise in Iowa, targeting residents with increasingly deceptive tactics. These scams can take many forms, from fake text messages to manipulated card readers. Knowing how these schemes work is the first step toward protecting your benefits and taking action on time.

How EBT Benefits Are Stolen

Thieves use several sophisticated methods to steal EBT funds. One common tactic is card skimming, where criminals install devices like Bluetooth “deep-insert” skimmers inside store payment terminals to copy card data. They may also use tiny hidden cameras to record you entering your PIN.

Another widespread method is phishing. Scammers send fraudulent texts, emails, or social media messages pretending to be from official sources like "Iowa HHS" or "EBT Customer Service." These messages create a false sense of urgency to trick you into revealing your card number and PIN, which the real agency will never request through unsolicited contact.

What To Do If Your Benefits Are Stolen

If you suspect your benefits have been stolen, you must act quickly to report the fraud and begin the recovery process. The moment you notice an unauthorized charge, call EBT Customer Service at 800-359-5802.

To formally report the theft and request a replacement of SNAP funds, you must follow these steps:

Report the fraudulent transaction within 10 calendar days of its discovery.
Submit a formal claim for replacement within 10 additional days of your initial report.

Replacement of stolen SNAP benefits is only available for fraud that occurred between October 1, 2022, and December 20, 2024. Under the state’s replacement plan, you may receive up to two reimbursements per federal fiscal year. Any benefits stolen on or after December 21, 2024, are not eligible for replacement as the federal authority for these reimbursements will have expired.

Iowa does not offer reimbursement for stolen TANF or other EBT Cash benefits. If your physical card is lost or stolen, you should report it immediately to get a new card, but any missing cash balance will not be restored.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other common EBT card issues. From a locked PIN to a declined transaction, knowing the right steps to take can help you resolve problems quickly and get back to using your benefits without delay.

PIN Errors and Card Lock-Outs

Entering the wrong PIN several times in a single day can trigger a temporary security lock on your account, causing all transactions to be declined. This lock is an automatic measure to protect your funds from unauthorized access.

Wait until after midnight for the temporary lock to automatically clear.
Call Iowa EBT Customer Service at 1-800-359-5802 to reset your PIN using the automated menu. You will need your Social Security Number and date of birth for verification.
Choose a new four-digit PIN that is easy for you to remember but difficult for others to guess.

Benefits Not Deposited on Time

Benefits may seem late due to confusion over Iowa’s staggered deposit schedule, which distributes funds based on the first letter of your last name. Delays can also happen because of holidays, weekends, or late processing of your case renewal paperwork.

Confirm your deposit date on the state’s schedule. Iowa loads benefits between midnight and 6 a.m., so check your balance after that time.
Review your case status on the ConnectEBT portal or by using the Benny app.
If you recently submitted recertification documents, contact your local Iowa Health & Human Services office to confirm they were processed.

Card Declined at Checkout

A declined transaction or a “Cannot read card” error often points to a physical problem with the card itself, such as a worn-out magnetic stripe or a dirty chip. It could also be a temporary outage with the store’s payment terminal.

Ask the cashier to wipe the card’s chip and try again. If that fails, try swiping the card.
Make sure you have chosen the correct account (Food or EBT Cash) on the payment machine.
If the card is cracked or the stripe is peeling, call Customer Service at 1-800-359-5802 to request a free replacement, which typically arrives in 7-10 business days.

Handy Bookmarks

Iowa HHS SNAP Information: Find program rules, applications, and security tips.
ConnectEBT Iowa Portal: Check your balance, view transaction history, and manage your card.
Benny: A free mobile app to check your EBT balance and find cashback offers.
Iowa Deposit Calendar: A reference for when benefits are scheduled to arrive.
MoneyPass ATM Locator: Find surcharge-free ATMs for EBT Cash withdrawals.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that lets you track your EBT funds in real time and get cash back on eligible purchases at stores like Walmart, Target, Kroger, and Costco. To begin, link your EBT card to the app. After shopping, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to manage your spending and get more from your EBT benefits.