5 Ways to Check Your Idaho EBT Balance

Check your Idaho EBT balance in moments online, via the Benny app, or by phone using these simple steps.

Mar 10, 2025

Edward Cheng

Edward Cheng

5 Ways to Check Your Idaho EBT Balance

Check your Idaho EBT balance in moments online, via the Benny app, or by phone using these simple steps.

Mar 10, 2025

Edward Cheng

Edward Cheng

5 Ways to Check Your Idaho EBT Balance

Check your Idaho EBT balance in moments online, via the Benny app, or by phone using these simple steps.

Mar 10, 2025

Edward Cheng

Edward Cheng

5 Ways to Check Your Idaho EBT Balance

Check your Idaho EBT balance in moments online, via the Benny app, or by phone using these simple steps.

Mar 10, 2025

Edward Cheng

Edward Cheng

5 Ways to Check Your Idaho EBT Balance

Check your Idaho EBT balance in moments online, via the Benny app, or by phone using these simple steps.

Mar 10, 2025

Edward Cheng

Edward Cheng

SHARE

ON THIS PAGE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your funds helps with budgeting and prevents running short on groceries or other needs.

This guide will show you several ways to check your EBT balance in Idaho, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Idaho

You can check your Idaho EBT funds in several ways. These include using the official ebtEDGE online portal, the Benny mobile app, calling the 24-hour customer service line, looking at your most recent store receipt, or visiting an ATM for your EBT Cash amount. Each option is free, though some ATMs may have surcharges.

1. Check Online via ebtEDGE

You can view your current SNAP and EBT Cash amounts through the official ebtEDGE web portal.

  1. Go to the ebtEDGE website. You can also find this link on the Idaho Department of Health & Welfare’s Manage My SNAP page.

  2. Select “Cardholder Login” and enter your User ID and Password. If it's your first time, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.

  3. Once you sign in, your current funds will appear on the home screen. You can click your card number to see recent transactions.

  4. Remember to log out when you are finished to protect your account.

2. Use the Benny App

The Benny app lets you check your funds directly from your smartphone.

  1. Download the app from the App Store or Google Play.

  2. Open the app and sign up using your email or phone number.

  3. Enter your zip code and link your Idaho Quest card to your account.

Your live SNAP and EBT Cash amounts will show on the dashboard. You can refresh it by pulling down on the card image. For added security, you can turn on Face ID, Touch ID, or a passcode in the app's settings.

Benny also provides automatic cashback on eligible EBT purchases at many stores, including Walmart, Costco, and Trader Joe's.

3. Call EBT Customer Service

You can get your current amounts by calling the 24-hour Idaho Quest Card customer service line.

  1. Dial 1-888-432-4328.

  2. After the language menu, you will be prompted to enter your 16-digit card number followed by your 4-digit PIN. The initial menu offers English, Spanish, Mandarin, and Vietnamese, with more options available. For details on all languages, see the state's language assistance page.

  3. Choose the option for a balance inquiry to hear your current SNAP and EBT Cash funds and your last ten transactions.

  4. You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Your most recent receipt from a store or ATM will show your remaining funds.

  1. Save the receipt after any EBT purchase or cash withdrawal.

  2. Look near the bottom of the receipt for the "EBT SNAP Balance" and "EBT Cash Balance" amounts.

  3. Discard older receipts once you have a new one to avoid confusion about your current amount.

5. Use an ATM for EBT Cash

You can use an ATM to check your EBT Cash funds, but this method will not show your SNAP food benefits.

  1. Insert your Quest card at any ATM that shows the QUEST or Plus logo and enter your PIN.

  2. Choose the "Balance Inquiry" option to see your available EBT Cash.

  3. To avoid extra fees, use a surcharge-free ATM. You can find one using an online ATM locator.

  4. Take your card and receipt when you are done.

Since ATMs only show your EBT Cash amount, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Idaho. Scammers use increasingly sophisticated methods to trick people into revealing personal information. Knowing the different forms these scams can take is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves often use card skimming devices placed on grocery store or ATM card readers. These devices illegally copy your card's magnetic stripe information while hidden cameras may record your PIN entry. The cloned card is then used to drain the account, often immediately after benefits are deposited.

Another common method involves phishing through texts or robocalls, a practice known as "smishing." These messages create a false sense of urgency, claiming your EBT account is locked or offering bonus benefits to trick you into sharing your card number and PIN. Remember that government agencies like Health and Welfare or the USDA will never ask for your PIN or full card number through text, email, or an unsolicited call.

What To Do If Your Benefits Are Stolen

If you believe your SNAP benefits were stolen electronically, you must act quickly. Follow these steps to report the fraud and request a replacement:

  1. Immediately call the FIS hotline at 888-432-4328 to cancel your card and choose a new PIN.

  2. Next, you must file the online “Stolen Food Stamps” form within the required timeframe.

Idaho will replace SNAP benefits stolen electronically on or after October 1, 2022. Reimbursement is not available for a lost card. If your claim is approved, you can receive up to two months' worth of benefits for each incident, typically within ten days.

For stolen EBT Cash benefits, the rules are different. Federal law does not require replacement, and reimbursement is discretionary. You should still cancel your card, file a police report, and notify Health and Welfare about the theft.

Other Common Issues with EBT Cards and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. Knowing how to handle common issues like a declined transaction or a damaged card can help you resolve them quickly and without stress.

Transaction Declined at the Checkout

An EBT card can be declined for several reasons. Most often, the purchase total exceeds your available SNAP balance, or an item in your cart is not eligible for purchase with food benefits. Less frequently, a store’s payment terminal may be offline.

If your card is refused, you can take a few simple steps to resolve the situation.

  • Before you shop, confirm your balance by checking your last receipt, calling the customer service line, or using an app like Benny.

  • If you have sufficient funds, ask the cashier to try the transaction again in a different checkout lane.

  • Keep a small amount of cash with you to pay for any non-eligible items separately.

  • If a specific store regularly has trouble processing your card, report the issue to the store manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

For security, your EBT card will automatically freeze for 24 hours if the wrong PIN is entered four consecutive times. This is a protective measure to prevent unauthorized use of your benefits.

If you forget your PIN or your card becomes locked, you can fix it immediately.

  • Call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to change your PIN.

  • When creating a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid using your birthdate or simple repeating digits.

  • You can reset your PIN as often as needed without any fees, but each change requires you to verify your identity over the phone or through the ebtEDGE portal.

Damaged or Worn Card

Like any debit card, your EBT card can wear out over time. Bending the card or storing it near magnets can damage the magnetic stripe, making it unreadable at payment terminals.

If your card is no longer working due to physical damage, getting a new one is straightforward.

  • You can order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. Local offices no longer issue cards on-site.

  • Your new card should arrive in the mail within seven to ten business days. Be sure to confirm your current mailing address during the call.

  • While you wait for the new card, you can ask a trusted household member on your case to shop for you with their card or inquire if a retailer allows manual key entry of your card number.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your funds helps with budgeting and prevents running short on groceries or other needs.

This guide will show you several ways to check your EBT balance in Idaho, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Idaho

You can check your Idaho EBT funds in several ways. These include using the official ebtEDGE online portal, the Benny mobile app, calling the 24-hour customer service line, looking at your most recent store receipt, or visiting an ATM for your EBT Cash amount. Each option is free, though some ATMs may have surcharges.

1. Check Online via ebtEDGE

You can view your current SNAP and EBT Cash amounts through the official ebtEDGE web portal.

  1. Go to the ebtEDGE website. You can also find this link on the Idaho Department of Health & Welfare’s Manage My SNAP page.

  2. Select “Cardholder Login” and enter your User ID and Password. If it's your first time, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.

  3. Once you sign in, your current funds will appear on the home screen. You can click your card number to see recent transactions.

  4. Remember to log out when you are finished to protect your account.

2. Use the Benny App

The Benny app lets you check your funds directly from your smartphone.

  1. Download the app from the App Store or Google Play.

  2. Open the app and sign up using your email or phone number.

  3. Enter your zip code and link your Idaho Quest card to your account.

Your live SNAP and EBT Cash amounts will show on the dashboard. You can refresh it by pulling down on the card image. For added security, you can turn on Face ID, Touch ID, or a passcode in the app's settings.

Benny also provides automatic cashback on eligible EBT purchases at many stores, including Walmart, Costco, and Trader Joe's.

3. Call EBT Customer Service

You can get your current amounts by calling the 24-hour Idaho Quest Card customer service line.

  1. Dial 1-888-432-4328.

  2. After the language menu, you will be prompted to enter your 16-digit card number followed by your 4-digit PIN. The initial menu offers English, Spanish, Mandarin, and Vietnamese, with more options available. For details on all languages, see the state's language assistance page.

  3. Choose the option for a balance inquiry to hear your current SNAP and EBT Cash funds and your last ten transactions.

  4. You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Your most recent receipt from a store or ATM will show your remaining funds.

  1. Save the receipt after any EBT purchase or cash withdrawal.

  2. Look near the bottom of the receipt for the "EBT SNAP Balance" and "EBT Cash Balance" amounts.

  3. Discard older receipts once you have a new one to avoid confusion about your current amount.

5. Use an ATM for EBT Cash

You can use an ATM to check your EBT Cash funds, but this method will not show your SNAP food benefits.

  1. Insert your Quest card at any ATM that shows the QUEST or Plus logo and enter your PIN.

  2. Choose the "Balance Inquiry" option to see your available EBT Cash.

  3. To avoid extra fees, use a surcharge-free ATM. You can find one using an online ATM locator.

  4. Take your card and receipt when you are done.

Since ATMs only show your EBT Cash amount, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Idaho. Scammers use increasingly sophisticated methods to trick people into revealing personal information. Knowing the different forms these scams can take is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves often use card skimming devices placed on grocery store or ATM card readers. These devices illegally copy your card's magnetic stripe information while hidden cameras may record your PIN entry. The cloned card is then used to drain the account, often immediately after benefits are deposited.

Another common method involves phishing through texts or robocalls, a practice known as "smishing." These messages create a false sense of urgency, claiming your EBT account is locked or offering bonus benefits to trick you into sharing your card number and PIN. Remember that government agencies like Health and Welfare or the USDA will never ask for your PIN or full card number through text, email, or an unsolicited call.

What To Do If Your Benefits Are Stolen

If you believe your SNAP benefits were stolen electronically, you must act quickly. Follow these steps to report the fraud and request a replacement:

  1. Immediately call the FIS hotline at 888-432-4328 to cancel your card and choose a new PIN.

  2. Next, you must file the online “Stolen Food Stamps” form within the required timeframe.

Idaho will replace SNAP benefits stolen electronically on or after October 1, 2022. Reimbursement is not available for a lost card. If your claim is approved, you can receive up to two months' worth of benefits for each incident, typically within ten days.

For stolen EBT Cash benefits, the rules are different. Federal law does not require replacement, and reimbursement is discretionary. You should still cancel your card, file a police report, and notify Health and Welfare about the theft.

Other Common Issues with EBT Cards and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. Knowing how to handle common issues like a declined transaction or a damaged card can help you resolve them quickly and without stress.

Transaction Declined at the Checkout

An EBT card can be declined for several reasons. Most often, the purchase total exceeds your available SNAP balance, or an item in your cart is not eligible for purchase with food benefits. Less frequently, a store’s payment terminal may be offline.

If your card is refused, you can take a few simple steps to resolve the situation.

  • Before you shop, confirm your balance by checking your last receipt, calling the customer service line, or using an app like Benny.

  • If you have sufficient funds, ask the cashier to try the transaction again in a different checkout lane.

  • Keep a small amount of cash with you to pay for any non-eligible items separately.

  • If a specific store regularly has trouble processing your card, report the issue to the store manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

For security, your EBT card will automatically freeze for 24 hours if the wrong PIN is entered four consecutive times. This is a protective measure to prevent unauthorized use of your benefits.

If you forget your PIN or your card becomes locked, you can fix it immediately.

  • Call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to change your PIN.

  • When creating a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid using your birthdate or simple repeating digits.

  • You can reset your PIN as often as needed without any fees, but each change requires you to verify your identity over the phone or through the ebtEDGE portal.

Damaged or Worn Card

Like any debit card, your EBT card can wear out over time. Bending the card or storing it near magnets can damage the magnetic stripe, making it unreadable at payment terminals.

If your card is no longer working due to physical damage, getting a new one is straightforward.

  • You can order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. Local offices no longer issue cards on-site.

  • Your new card should arrive in the mail within seven to ten business days. Be sure to confirm your current mailing address during the call.

  • While you wait for the new card, you can ask a trusted household member on your case to shop for you with their card or inquire if a retailer allows manual key entry of your card number.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your funds helps with budgeting and prevents running short on groceries or other needs.

This guide will show you several ways to check your EBT balance in Idaho, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Idaho

You can check your Idaho EBT funds in several ways. These include using the official ebtEDGE online portal, the Benny mobile app, calling the 24-hour customer service line, looking at your most recent store receipt, or visiting an ATM for your EBT Cash amount. Each option is free, though some ATMs may have surcharges.

1. Check Online via ebtEDGE

You can view your current SNAP and EBT Cash amounts through the official ebtEDGE web portal.

  1. Go to the ebtEDGE website. You can also find this link on the Idaho Department of Health & Welfare’s Manage My SNAP page.

  2. Select “Cardholder Login” and enter your User ID and Password. If it's your first time, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.

  3. Once you sign in, your current funds will appear on the home screen. You can click your card number to see recent transactions.

  4. Remember to log out when you are finished to protect your account.

2. Use the Benny App

The Benny app lets you check your funds directly from your smartphone.

  1. Download the app from the App Store or Google Play.

  2. Open the app and sign up using your email or phone number.

  3. Enter your zip code and link your Idaho Quest card to your account.

Your live SNAP and EBT Cash amounts will show on the dashboard. You can refresh it by pulling down on the card image. For added security, you can turn on Face ID, Touch ID, or a passcode in the app's settings.

Benny also provides automatic cashback on eligible EBT purchases at many stores, including Walmart, Costco, and Trader Joe's.

3. Call EBT Customer Service

You can get your current amounts by calling the 24-hour Idaho Quest Card customer service line.

  1. Dial 1-888-432-4328.

  2. After the language menu, you will be prompted to enter your 16-digit card number followed by your 4-digit PIN. The initial menu offers English, Spanish, Mandarin, and Vietnamese, with more options available. For details on all languages, see the state's language assistance page.

  3. Choose the option for a balance inquiry to hear your current SNAP and EBT Cash funds and your last ten transactions.

  4. You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Your most recent receipt from a store or ATM will show your remaining funds.

  1. Save the receipt after any EBT purchase or cash withdrawal.

  2. Look near the bottom of the receipt for the "EBT SNAP Balance" and "EBT Cash Balance" amounts.

  3. Discard older receipts once you have a new one to avoid confusion about your current amount.

5. Use an ATM for EBT Cash

You can use an ATM to check your EBT Cash funds, but this method will not show your SNAP food benefits.

  1. Insert your Quest card at any ATM that shows the QUEST or Plus logo and enter your PIN.

  2. Choose the "Balance Inquiry" option to see your available EBT Cash.

  3. To avoid extra fees, use a surcharge-free ATM. You can find one using an online ATM locator.

  4. Take your card and receipt when you are done.

Since ATMs only show your EBT Cash amount, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Idaho. Scammers use increasingly sophisticated methods to trick people into revealing personal information. Knowing the different forms these scams can take is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves often use card skimming devices placed on grocery store or ATM card readers. These devices illegally copy your card's magnetic stripe information while hidden cameras may record your PIN entry. The cloned card is then used to drain the account, often immediately after benefits are deposited.

Another common method involves phishing through texts or robocalls, a practice known as "smishing." These messages create a false sense of urgency, claiming your EBT account is locked or offering bonus benefits to trick you into sharing your card number and PIN. Remember that government agencies like Health and Welfare or the USDA will never ask for your PIN or full card number through text, email, or an unsolicited call.

What To Do If Your Benefits Are Stolen

If you believe your SNAP benefits were stolen electronically, you must act quickly. Follow these steps to report the fraud and request a replacement:

  1. Immediately call the FIS hotline at 888-432-4328 to cancel your card and choose a new PIN.

  2. Next, you must file the online “Stolen Food Stamps” form within the required timeframe.

Idaho will replace SNAP benefits stolen electronically on or after October 1, 2022. Reimbursement is not available for a lost card. If your claim is approved, you can receive up to two months' worth of benefits for each incident, typically within ten days.

For stolen EBT Cash benefits, the rules are different. Federal law does not require replacement, and reimbursement is discretionary. You should still cancel your card, file a police report, and notify Health and Welfare about the theft.

Other Common Issues with EBT Cards and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. Knowing how to handle common issues like a declined transaction or a damaged card can help you resolve them quickly and without stress.

Transaction Declined at the Checkout

An EBT card can be declined for several reasons. Most often, the purchase total exceeds your available SNAP balance, or an item in your cart is not eligible for purchase with food benefits. Less frequently, a store’s payment terminal may be offline.

If your card is refused, you can take a few simple steps to resolve the situation.

  • Before you shop, confirm your balance by checking your last receipt, calling the customer service line, or using an app like Benny.

  • If you have sufficient funds, ask the cashier to try the transaction again in a different checkout lane.

  • Keep a small amount of cash with you to pay for any non-eligible items separately.

  • If a specific store regularly has trouble processing your card, report the issue to the store manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

For security, your EBT card will automatically freeze for 24 hours if the wrong PIN is entered four consecutive times. This is a protective measure to prevent unauthorized use of your benefits.

If you forget your PIN or your card becomes locked, you can fix it immediately.

  • Call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to change your PIN.

  • When creating a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid using your birthdate or simple repeating digits.

  • You can reset your PIN as often as needed without any fees, but each change requires you to verify your identity over the phone or through the ebtEDGE portal.

Damaged or Worn Card

Like any debit card, your EBT card can wear out over time. Bending the card or storing it near magnets can damage the magnetic stripe, making it unreadable at payment terminals.

If your card is no longer working due to physical damage, getting a new one is straightforward.

  • You can order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. Local offices no longer issue cards on-site.

  • Your new card should arrive in the mail within seven to ten business days. Be sure to confirm your current mailing address during the call.

  • While you wait for the new card, you can ask a trusted household member on your case to shop for you with their card or inquire if a retailer allows manual key entry of your card number.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your funds helps with budgeting and prevents running short on groceries or other needs.

This guide will show you several ways to check your EBT balance in Idaho, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Idaho

You can check your Idaho EBT funds in several ways. These include using the official ebtEDGE online portal, the Benny mobile app, calling the 24-hour customer service line, looking at your most recent store receipt, or visiting an ATM for your EBT Cash amount. Each option is free, though some ATMs may have surcharges.

1. Check Online via ebtEDGE

You can view your current SNAP and EBT Cash amounts through the official ebtEDGE web portal.

  1. Go to the ebtEDGE website. You can also find this link on the Idaho Department of Health & Welfare’s Manage My SNAP page.

  2. Select “Cardholder Login” and enter your User ID and Password. If it's your first time, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.

  3. Once you sign in, your current funds will appear on the home screen. You can click your card number to see recent transactions.

  4. Remember to log out when you are finished to protect your account.

2. Use the Benny App

The Benny app lets you check your funds directly from your smartphone.

  1. Download the app from the App Store or Google Play.

  2. Open the app and sign up using your email or phone number.

  3. Enter your zip code and link your Idaho Quest card to your account.

Your live SNAP and EBT Cash amounts will show on the dashboard. You can refresh it by pulling down on the card image. For added security, you can turn on Face ID, Touch ID, or a passcode in the app's settings.

Benny also provides automatic cashback on eligible EBT purchases at many stores, including Walmart, Costco, and Trader Joe's.

3. Call EBT Customer Service

You can get your current amounts by calling the 24-hour Idaho Quest Card customer service line.

  1. Dial 1-888-432-4328.

  2. After the language menu, you will be prompted to enter your 16-digit card number followed by your 4-digit PIN. The initial menu offers English, Spanish, Mandarin, and Vietnamese, with more options available. For details on all languages, see the state's language assistance page.

  3. Choose the option for a balance inquiry to hear your current SNAP and EBT Cash funds and your last ten transactions.

  4. You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Your most recent receipt from a store or ATM will show your remaining funds.

  1. Save the receipt after any EBT purchase or cash withdrawal.

  2. Look near the bottom of the receipt for the "EBT SNAP Balance" and "EBT Cash Balance" amounts.

  3. Discard older receipts once you have a new one to avoid confusion about your current amount.

5. Use an ATM for EBT Cash

You can use an ATM to check your EBT Cash funds, but this method will not show your SNAP food benefits.

  1. Insert your Quest card at any ATM that shows the QUEST or Plus logo and enter your PIN.

  2. Choose the "Balance Inquiry" option to see your available EBT Cash.

  3. To avoid extra fees, use a surcharge-free ATM. You can find one using an online ATM locator.

  4. Take your card and receipt when you are done.

Since ATMs only show your EBT Cash amount, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

Check Your SNAP & EBT Cash Balance in Seconds

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Idaho. Scammers use increasingly sophisticated methods to trick people into revealing personal information. Knowing the different forms these scams can take is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves often use card skimming devices placed on grocery store or ATM card readers. These devices illegally copy your card's magnetic stripe information while hidden cameras may record your PIN entry. The cloned card is then used to drain the account, often immediately after benefits are deposited.

Another common method involves phishing through texts or robocalls, a practice known as "smishing." These messages create a false sense of urgency, claiming your EBT account is locked or offering bonus benefits to trick you into sharing your card number and PIN. Remember that government agencies like Health and Welfare or the USDA will never ask for your PIN or full card number through text, email, or an unsolicited call.

What To Do If Your Benefits Are Stolen

If you believe your SNAP benefits were stolen electronically, you must act quickly. Follow these steps to report the fraud and request a replacement:

  1. Immediately call the FIS hotline at 888-432-4328 to cancel your card and choose a new PIN.

  2. Next, you must file the online “Stolen Food Stamps” form within the required timeframe.

Idaho will replace SNAP benefits stolen electronically on or after October 1, 2022. Reimbursement is not available for a lost card. If your claim is approved, you can receive up to two months' worth of benefits for each incident, typically within ten days.

For stolen EBT Cash benefits, the rules are different. Federal law does not require replacement, and reimbursement is discretionary. You should still cancel your card, file a police report, and notify Health and Welfare about the theft.

Other Common Issues with EBT Cards and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. Knowing how to handle common issues like a declined transaction or a damaged card can help you resolve them quickly and without stress.

Transaction Declined at the Checkout

An EBT card can be declined for several reasons. Most often, the purchase total exceeds your available SNAP balance, or an item in your cart is not eligible for purchase with food benefits. Less frequently, a store’s payment terminal may be offline.

If your card is refused, you can take a few simple steps to resolve the situation.

  • Before you shop, confirm your balance by checking your last receipt, calling the customer service line, or using an app like Benny.

  • If you have sufficient funds, ask the cashier to try the transaction again in a different checkout lane.

  • Keep a small amount of cash with you to pay for any non-eligible items separately.

  • If a specific store regularly has trouble processing your card, report the issue to the store manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

For security, your EBT card will automatically freeze for 24 hours if the wrong PIN is entered four consecutive times. This is a protective measure to prevent unauthorized use of your benefits.

If you forget your PIN or your card becomes locked, you can fix it immediately.

  • Call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to change your PIN.

  • When creating a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid using your birthdate or simple repeating digits.

  • You can reset your PIN as often as needed without any fees, but each change requires you to verify your identity over the phone or through the ebtEDGE portal.

Damaged or Worn Card

Like any debit card, your EBT card can wear out over time. Bending the card or storing it near magnets can damage the magnetic stripe, making it unreadable at payment terminals.

If your card is no longer working due to physical damage, getting a new one is straightforward.

  • You can order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. Local offices no longer issue cards on-site.

  • Your new card should arrive in the mail within seven to ten business days. Be sure to confirm your current mailing address during the call.

  • While you wait for the new card, you can ask a trusted household member on your case to shop for you with their card or inquire if a retailer allows manual key entry of your card number.

Check Your EBT Balance & Get Cashback On SNAP

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and potentially EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your funds helps with budgeting and prevents running short on groceries or other needs.

This guide will show you several ways to check your EBT balance in Idaho, from using a mobile app to calling EBT Customer Service.

How to Check Your EBT Balance in Idaho

You can check your Idaho EBT funds in several ways. These include using the official ebtEDGE online portal, the Benny mobile app, calling the 24-hour customer service line, looking at your most recent store receipt, or visiting an ATM for your EBT Cash amount. Each option is free, though some ATMs may have surcharges.

1. Check Online via ebtEDGE

You can view your current SNAP and EBT Cash amounts through the official ebtEDGE web portal.

  1. Go to the ebtEDGE website. You can also find this link on the Idaho Department of Health & Welfare’s Manage My SNAP page.

  2. Select “Cardholder Login” and enter your User ID and Password. If it's your first time, choose “Register Here” and provide your card number, Social Security number, and date of birth to create your login credentials.

  3. Once you sign in, your current funds will appear on the home screen. You can click your card number to see recent transactions.

  4. Remember to log out when you are finished to protect your account.

2. Use the Benny App

The Benny app lets you check your funds directly from your smartphone.

  1. Download the app from the App Store or Google Play.

  2. Open the app and sign up using your email or phone number.

  3. Enter your zip code and link your Idaho Quest card to your account.

Your live SNAP and EBT Cash amounts will show on the dashboard. You can refresh it by pulling down on the card image. For added security, you can turn on Face ID, Touch ID, or a passcode in the app's settings.

Benny also provides automatic cashback on eligible EBT purchases at many stores, including Walmart, Costco, and Trader Joe's.

3. Call EBT Customer Service

You can get your current amounts by calling the 24-hour Idaho Quest Card customer service line.

  1. Dial 1-888-432-4328.

  2. After the language menu, you will be prompted to enter your 16-digit card number followed by your 4-digit PIN. The initial menu offers English, Spanish, Mandarin, and Vietnamese, with more options available. For details on all languages, see the state's language assistance page.

  3. Choose the option for a balance inquiry to hear your current SNAP and EBT Cash funds and your last ten transactions.

  4. You can also stay on the line to change your PIN or report a lost or stolen card.

4. Review Your Last Receipt

Your most recent receipt from a store or ATM will show your remaining funds.

  1. Save the receipt after any EBT purchase or cash withdrawal.

  2. Look near the bottom of the receipt for the "EBT SNAP Balance" and "EBT Cash Balance" amounts.

  3. Discard older receipts once you have a new one to avoid confusion about your current amount.

5. Use an ATM for EBT Cash

You can use an ATM to check your EBT Cash funds, but this method will not show your SNAP food benefits.

  1. Insert your Quest card at any ATM that shows the QUEST or Plus logo and enter your PIN.

  2. Choose the "Balance Inquiry" option to see your available EBT Cash.

  3. To avoid extra fees, use a surcharge-free ATM. You can find one using an online ATM locator.

  4. Take your card and receipt when you are done.

Since ATMs only show your EBT Cash amount, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise across Idaho. Scammers use increasingly sophisticated methods to trick people into revealing personal information. Knowing the different forms these scams can take is the first step toward protecting your benefits.

How EBT Benefits Are Stolen

Thieves often use card skimming devices placed on grocery store or ATM card readers. These devices illegally copy your card's magnetic stripe information while hidden cameras may record your PIN entry. The cloned card is then used to drain the account, often immediately after benefits are deposited.

Another common method involves phishing through texts or robocalls, a practice known as "smishing." These messages create a false sense of urgency, claiming your EBT account is locked or offering bonus benefits to trick you into sharing your card number and PIN. Remember that government agencies like Health and Welfare or the USDA will never ask for your PIN or full card number through text, email, or an unsolicited call.

What To Do If Your Benefits Are Stolen

If you believe your SNAP benefits were stolen electronically, you must act quickly. Follow these steps to report the fraud and request a replacement:

  1. Immediately call the FIS hotline at 888-432-4328 to cancel your card and choose a new PIN.

  2. Next, you must file the online “Stolen Food Stamps” form within the required timeframe.

Idaho will replace SNAP benefits stolen electronically on or after October 1, 2022. Reimbursement is not available for a lost card. If your claim is approved, you can receive up to two months' worth of benefits for each incident, typically within ten days.

For stolen EBT Cash benefits, the rules are different. Federal law does not require replacement, and reimbursement is discretionary. You should still cancel your card, file a police report, and notify Health and Welfare about the theft.

Other Common Issues with EBT Cards and How to Resolve Them

While your EBT card is a reliable tool for accessing benefits, you might occasionally run into problems. Knowing how to handle common issues like a declined transaction or a damaged card can help you resolve them quickly and without stress.

Transaction Declined at the Checkout

An EBT card can be declined for several reasons. Most often, the purchase total exceeds your available SNAP balance, or an item in your cart is not eligible for purchase with food benefits. Less frequently, a store’s payment terminal may be offline.

If your card is refused, you can take a few simple steps to resolve the situation.

  • Before you shop, confirm your balance by checking your last receipt, calling the customer service line, or using an app like Benny.

  • If you have sufficient funds, ask the cashier to try the transaction again in a different checkout lane.

  • Keep a small amount of cash with you to pay for any non-eligible items separately.

  • If a specific store regularly has trouble processing your card, report the issue to the store manager and the Idaho Department of Health and Welfare.

Forgotten or Locked PIN

For security, your EBT card will automatically freeze for 24 hours if the wrong PIN is entered four consecutive times. This is a protective measure to prevent unauthorized use of your benefits.

If you forget your PIN or your card becomes locked, you can fix it immediately.

  • Call the Idaho EBT Customer Service line at 888-432-4328 and follow the prompts to change your PIN.

  • When creating a new PIN, choose a number that is easy for you to remember but difficult for others to guess. Avoid using your birthdate or simple repeating digits.

  • You can reset your PIN as often as needed without any fees, but each change requires you to verify your identity over the phone or through the ebtEDGE portal.

Damaged or Worn Card

Like any debit card, your EBT card can wear out over time. Bending the card or storing it near magnets can damage the magnetic stripe, making it unreadable at payment terminals.

If your card is no longer working due to physical damage, getting a new one is straightforward.

  • You can order a replacement by calling Fidelity Information Services (FIS) at 888-432-4328. Local offices no longer issue cards on-site.

  • Your new card should arrive in the mail within seven to ten business days. Be sure to confirm your current mailing address during the call.

  • While you wait for the new card, you can ask a trusted household member on your case to shop for you with their card or inquire if a retailer allows manual key entry of your card number.

Check Your EBT Balance & Get Cashback On SNAP

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that allows you to track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After making a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.

Start saving with Benny today

Get more from your EBT card—Benny helps you save money, earn rewards, and shop smarter.