5 Ways to Check Your Georgia EBT Balance
Quickly check your Georgia EBT balance online, through the Benny app, or by calling the customer service number.
Mar 14, 2025
Rishi Ahuja
5 Ways to Check Your Georgia EBT Balance
Quickly check your Georgia EBT balance online, through the Benny app, or by calling the customer service number.
Mar 14, 2025
Rishi Ahuja
5 Ways to Check Your Georgia EBT Balance
Quickly check your Georgia EBT balance online, through the Benny app, or by calling the customer service number.
Mar 14, 2025
Rishi Ahuja
5 Ways to Check Your Georgia EBT Balance
Quickly check your Georgia EBT balance online, through the Benny app, or by calling the customer service number.
Mar 14, 2025
Rishi Ahuja
5 Ways to Check Your Georgia EBT Balance
Quickly check your Georgia EBT balance online, through the Benny app, or by calling the customer service number.
Mar 14, 2025
Rishi Ahuja
SHARE
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In Georgia, EBT cards are used for both Supplemental Nutrition Assistance Program (SNAP) benefits and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your available funds is important for budgeting and avoiding a shortfall at the end of the month.
This guide explains the various ways to check your EBT balance, including by mobile app, online, and over the phone.
How to Check Your EBT Balance in Georgia
You can check your Georgia EBT funds through several convenient methods. These include the official state web portal, a mobile app, the 24/7 customer service phone line, your most recent purchase receipt, or by performing a balance inquiry at a participating ATM. Each option provides up-to-date information on your available SNAP and EBT Cash benefits.
1. Online Through The ConnectEBT Website
The state’s official portal allows you to see real-time balances, review deposits, and even lock your card for security.
Visit the ConnectEBT website and choose “Cardholder Login.”
Enter your User ID and Password. First-time users should choose “First Time Login” to create an account.
Your Food and EBT Cash amounts are on the “Account Summary” page. Click “Transaction History” for more details.
Use the “Card Lock” feature to block transactions if your card is misplaced.
Log out when you are finished.
2. The Benny Mobile App
The Benny app lets you check your food and cash benefit amounts in seconds directly from your phone.
Download the free app from the Apple App Store or Google Play.
Tap “Add Card,” select “Georgia,” and enter your EBT card number and the associated ZIP code.
Your Food and EBT Cash balances will appear on the home screen. Tap either one to view transaction history and recent deposits.
You can enable push notifications for alerts about new deposits or available cash-back offers.
Swipe down on the screen at any time to refresh your information.
Benny also provides cash-back on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe's.
3. Automated Customer Service Line
You can call Georgia’s EBT Customer Service line at 1-888-421-3281 anytime for automated account information. The service offers support in multiple languages, with more details on interpreters available online.
Dial 1-888-421-3281 and follow the prompts to select your preferred language.
Enter your 16-digit EBT card number and press 1 to hear your Food, EBT Cash, and combined balances.
Follow the voice instructions to repeat the information or access other options like changing your PIN.
To speak with a person, stay on the line or say “agent.”
4. Recent Purchase Receipt
Every time you use your EBT card, the printed receipt will show your remaining funds.
Keep the receipt after making a purchase or withdrawing cash.
Look for the lines labeled “EBT Food Bal” and “EBT Cash Bal” near the bottom.
Save your most recent receipt to have your information available when you are offline.
5. ATM Inquiry
Many ATMs allow you to perform a balance inquiry with your Georgia EBT card. To avoid fees, use a machine in a surcharge-free network. You can find one using the Allpoint locator.
Insert your EBT card at the ATM and enter your four-digit PIN.
Choose the “Balance Inquiry” option. You will then need to choose “Checking” for your EBT Cash or “Food” for your SNAP benefits.
The machine will display your current amount on the screen and offer a printed receipt. Select “Exit” or “Finish” to end your session.
If the ATM displays a surcharge warning, cancel the transaction and find an in-network machine.
Since an ATM inquiry may only show one benefit type at a time, you can check the printed receipt for both amounts or use the Benny app to view your complete EBT Cash and SNAP funds together.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Georgia, targeting EBT users with increasingly sophisticated scams. Understanding the different forms these threats can take is the first line of defense. Knowing how thieves operate allows you to protect your benefits and act quickly if you become a victim.
How EBT Benefits Are Stolen
Skimming and cloning are the fastest-growing methods of theft. Criminals attach a device over a store’s card reader or an ATM slot to steal your card data, often using a hidden camera to capture your PIN. Always check for parts that wiggle, protrude, or have mismatched colors, and avoid any machine that looks tampered with.
Phishing scams are also common, arriving as texts, emails, or social media ads. A typical message might falsely claim your card is locked and urge you to call a fraudulent number. Scammers also use AI-voiced phone bots that mimic official state recordings, so it is always best to hang up and call the number on your card directly.
What to Do If Your Benefits Are Stolen
If you discover your benefits have been taken, you must take several steps immediately to secure your account and report the fraud.
First, lock your card and change your PIN.
Call 888-421-3281 to request a new card.
Report the theft to the DHS Office of Inspector General by calling 877-423-4746 and selecting option 6.
File a local police report to create an official record of the identity theft.
A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024. However, this program is no longer accepting new claims for theft occurring after that period. For eligible claims, households had to file a state affidavit within 30 days of discovering the loss, with a limit of two replacements per year.
There is currently no program in Georgia to replace stolen TANF or other EBT Cash benefits.
Other Common Issues with EBT Cards and How to Resolve Them
From a forgotten PIN to a declined transaction, knowing how to resolve common EBT card issues can prevent major headaches. Here are three frequent problems Georgia residents face and the steps to fix them quickly and efficiently.
Forgotten Or Blocked PIN
Entering the wrong PIN four times in a row automatically locks your card for security. This often happens when users forget their four-digit code or if multiple people share the card, leading to incorrect entries.
Call the Georgia EBT customer service line at 1-888-421-3281 to choose a new PIN, or use the ConnectEBT mobile app or website to change it instantly.
If you cannot remember your current PIN, you can ask the automated system to mail a reset form to your address on file. Alternatively, visit a local DFCS office with a photo ID and your Social Security Number to have it reset in person.
After resetting your PIN, perform a small balance inquiry at a store or ATM to confirm the lock has been removed before you try to make a purchase.
Benefits Not Showing Up On Time
When your monthly benefits don't appear as expected, the delay often traces back to a missed renewal deadline or incomplete verification documents. DFCS mails a renewal letter about six weeks before your certification period ends, and benefits will stop if the form is not returned.
Log in to Georgia Gateway and use the “Renew My Benefits” option to submit your report or application. You can upload proof of income, housing costs, and other requested documents directly.
If you did not receive a letter or need help with the documents, call DFCS at 1-877-423-4746 to confirm your recertification date and status.
Once your case is processed, benefits are typically issued overnight. You can check your updated funds the next morning with an app like Benny, on ConnectEBT, or by calling customer service.
Transaction Declined At Checkout
A declined transaction can happen for several reasons, including having insufficient funds or attempting to buy non-qualifying items like vitamins or hot prepared foods. Sometimes, a temporary outage of the nationwide EBT processing network is the cause.
Verify your available funds before you shop by using an app, checking your last receipt, or calling the toll-free number.
Separate SNAP-eligible groceries from other goods at the register to make sure the EBT portion of your purchase processes correctly.
If the card reader shows a “system unavailable” message, ask the cashier to try again. If it fails a second time, you will need to use another payment method.
For repeated declines when you know you have enough funds, call customer service from the store so an agent can identify the real-time error code.
Helpful Links To Bookmark
Georgia Gateway portal for applications and renewals
ConnectEBT website/app for real-time balances and PIN changes
Benny, a free mobile tool to track funds and earn grocery cash-back
MoneyPass ATM locator for surcharge-free cash withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
In Georgia, EBT cards are used for both Supplemental Nutrition Assistance Program (SNAP) benefits and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your available funds is important for budgeting and avoiding a shortfall at the end of the month.
This guide explains the various ways to check your EBT balance, including by mobile app, online, and over the phone.
How to Check Your EBT Balance in Georgia
You can check your Georgia EBT funds through several convenient methods. These include the official state web portal, a mobile app, the 24/7 customer service phone line, your most recent purchase receipt, or by performing a balance inquiry at a participating ATM. Each option provides up-to-date information on your available SNAP and EBT Cash benefits.
1. Online Through The ConnectEBT Website
The state’s official portal allows you to see real-time balances, review deposits, and even lock your card for security.
Visit the ConnectEBT website and choose “Cardholder Login.”
Enter your User ID and Password. First-time users should choose “First Time Login” to create an account.
Your Food and EBT Cash amounts are on the “Account Summary” page. Click “Transaction History” for more details.
Use the “Card Lock” feature to block transactions if your card is misplaced.
Log out when you are finished.
2. The Benny Mobile App
The Benny app lets you check your food and cash benefit amounts in seconds directly from your phone.
Download the free app from the Apple App Store or Google Play.
Tap “Add Card,” select “Georgia,” and enter your EBT card number and the associated ZIP code.
Your Food and EBT Cash balances will appear on the home screen. Tap either one to view transaction history and recent deposits.
You can enable push notifications for alerts about new deposits or available cash-back offers.
Swipe down on the screen at any time to refresh your information.
Benny also provides cash-back on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe's.
3. Automated Customer Service Line
You can call Georgia’s EBT Customer Service line at 1-888-421-3281 anytime for automated account information. The service offers support in multiple languages, with more details on interpreters available online.
Dial 1-888-421-3281 and follow the prompts to select your preferred language.
Enter your 16-digit EBT card number and press 1 to hear your Food, EBT Cash, and combined balances.
Follow the voice instructions to repeat the information or access other options like changing your PIN.
To speak with a person, stay on the line or say “agent.”
4. Recent Purchase Receipt
Every time you use your EBT card, the printed receipt will show your remaining funds.
Keep the receipt after making a purchase or withdrawing cash.
Look for the lines labeled “EBT Food Bal” and “EBT Cash Bal” near the bottom.
Save your most recent receipt to have your information available when you are offline.
5. ATM Inquiry
Many ATMs allow you to perform a balance inquiry with your Georgia EBT card. To avoid fees, use a machine in a surcharge-free network. You can find one using the Allpoint locator.
Insert your EBT card at the ATM and enter your four-digit PIN.
Choose the “Balance Inquiry” option. You will then need to choose “Checking” for your EBT Cash or “Food” for your SNAP benefits.
The machine will display your current amount on the screen and offer a printed receipt. Select “Exit” or “Finish” to end your session.
If the ATM displays a surcharge warning, cancel the transaction and find an in-network machine.
Since an ATM inquiry may only show one benefit type at a time, you can check the printed receipt for both amounts or use the Benny app to view your complete EBT Cash and SNAP funds together.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Georgia, targeting EBT users with increasingly sophisticated scams. Understanding the different forms these threats can take is the first line of defense. Knowing how thieves operate allows you to protect your benefits and act quickly if you become a victim.
How EBT Benefits Are Stolen
Skimming and cloning are the fastest-growing methods of theft. Criminals attach a device over a store’s card reader or an ATM slot to steal your card data, often using a hidden camera to capture your PIN. Always check for parts that wiggle, protrude, or have mismatched colors, and avoid any machine that looks tampered with.
Phishing scams are also common, arriving as texts, emails, or social media ads. A typical message might falsely claim your card is locked and urge you to call a fraudulent number. Scammers also use AI-voiced phone bots that mimic official state recordings, so it is always best to hang up and call the number on your card directly.
What to Do If Your Benefits Are Stolen
If you discover your benefits have been taken, you must take several steps immediately to secure your account and report the fraud.
First, lock your card and change your PIN.
Call 888-421-3281 to request a new card.
Report the theft to the DHS Office of Inspector General by calling 877-423-4746 and selecting option 6.
File a local police report to create an official record of the identity theft.
A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024. However, this program is no longer accepting new claims for theft occurring after that period. For eligible claims, households had to file a state affidavit within 30 days of discovering the loss, with a limit of two replacements per year.
There is currently no program in Georgia to replace stolen TANF or other EBT Cash benefits.
Other Common Issues with EBT Cards and How to Resolve Them
From a forgotten PIN to a declined transaction, knowing how to resolve common EBT card issues can prevent major headaches. Here are three frequent problems Georgia residents face and the steps to fix them quickly and efficiently.
Forgotten Or Blocked PIN
Entering the wrong PIN four times in a row automatically locks your card for security. This often happens when users forget their four-digit code or if multiple people share the card, leading to incorrect entries.
Call the Georgia EBT customer service line at 1-888-421-3281 to choose a new PIN, or use the ConnectEBT mobile app or website to change it instantly.
If you cannot remember your current PIN, you can ask the automated system to mail a reset form to your address on file. Alternatively, visit a local DFCS office with a photo ID and your Social Security Number to have it reset in person.
After resetting your PIN, perform a small balance inquiry at a store or ATM to confirm the lock has been removed before you try to make a purchase.
Benefits Not Showing Up On Time
When your monthly benefits don't appear as expected, the delay often traces back to a missed renewal deadline or incomplete verification documents. DFCS mails a renewal letter about six weeks before your certification period ends, and benefits will stop if the form is not returned.
Log in to Georgia Gateway and use the “Renew My Benefits” option to submit your report or application. You can upload proof of income, housing costs, and other requested documents directly.
If you did not receive a letter or need help with the documents, call DFCS at 1-877-423-4746 to confirm your recertification date and status.
Once your case is processed, benefits are typically issued overnight. You can check your updated funds the next morning with an app like Benny, on ConnectEBT, or by calling customer service.
Transaction Declined At Checkout
A declined transaction can happen for several reasons, including having insufficient funds or attempting to buy non-qualifying items like vitamins or hot prepared foods. Sometimes, a temporary outage of the nationwide EBT processing network is the cause.
Verify your available funds before you shop by using an app, checking your last receipt, or calling the toll-free number.
Separate SNAP-eligible groceries from other goods at the register to make sure the EBT portion of your purchase processes correctly.
If the card reader shows a “system unavailable” message, ask the cashier to try again. If it fails a second time, you will need to use another payment method.
For repeated declines when you know you have enough funds, call customer service from the store so an agent can identify the real-time error code.
Helpful Links To Bookmark
Georgia Gateway portal for applications and renewals
ConnectEBT website/app for real-time balances and PIN changes
Benny, a free mobile tool to track funds and earn grocery cash-back
MoneyPass ATM locator for surcharge-free cash withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
In Georgia, EBT cards are used for both Supplemental Nutrition Assistance Program (SNAP) benefits and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your available funds is important for budgeting and avoiding a shortfall at the end of the month.
This guide explains the various ways to check your EBT balance, including by mobile app, online, and over the phone.
How to Check Your EBT Balance in Georgia
You can check your Georgia EBT funds through several convenient methods. These include the official state web portal, a mobile app, the 24/7 customer service phone line, your most recent purchase receipt, or by performing a balance inquiry at a participating ATM. Each option provides up-to-date information on your available SNAP and EBT Cash benefits.
1. Online Through The ConnectEBT Website
The state’s official portal allows you to see real-time balances, review deposits, and even lock your card for security.
Visit the ConnectEBT website and choose “Cardholder Login.”
Enter your User ID and Password. First-time users should choose “First Time Login” to create an account.
Your Food and EBT Cash amounts are on the “Account Summary” page. Click “Transaction History” for more details.
Use the “Card Lock” feature to block transactions if your card is misplaced.
Log out when you are finished.
2. The Benny Mobile App
The Benny app lets you check your food and cash benefit amounts in seconds directly from your phone.
Download the free app from the Apple App Store or Google Play.
Tap “Add Card,” select “Georgia,” and enter your EBT card number and the associated ZIP code.
Your Food and EBT Cash balances will appear on the home screen. Tap either one to view transaction history and recent deposits.
You can enable push notifications for alerts about new deposits or available cash-back offers.
Swipe down on the screen at any time to refresh your information.
Benny also provides cash-back on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe's.
3. Automated Customer Service Line
You can call Georgia’s EBT Customer Service line at 1-888-421-3281 anytime for automated account information. The service offers support in multiple languages, with more details on interpreters available online.
Dial 1-888-421-3281 and follow the prompts to select your preferred language.
Enter your 16-digit EBT card number and press 1 to hear your Food, EBT Cash, and combined balances.
Follow the voice instructions to repeat the information or access other options like changing your PIN.
To speak with a person, stay on the line or say “agent.”
4. Recent Purchase Receipt
Every time you use your EBT card, the printed receipt will show your remaining funds.
Keep the receipt after making a purchase or withdrawing cash.
Look for the lines labeled “EBT Food Bal” and “EBT Cash Bal” near the bottom.
Save your most recent receipt to have your information available when you are offline.
5. ATM Inquiry
Many ATMs allow you to perform a balance inquiry with your Georgia EBT card. To avoid fees, use a machine in a surcharge-free network. You can find one using the Allpoint locator.
Insert your EBT card at the ATM and enter your four-digit PIN.
Choose the “Balance Inquiry” option. You will then need to choose “Checking” for your EBT Cash or “Food” for your SNAP benefits.
The machine will display your current amount on the screen and offer a printed receipt. Select “Exit” or “Finish” to end your session.
If the ATM displays a surcharge warning, cancel the transaction and find an in-network machine.
Since an ATM inquiry may only show one benefit type at a time, you can check the printed receipt for both amounts or use the Benny app to view your complete EBT Cash and SNAP funds together.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Georgia, targeting EBT users with increasingly sophisticated scams. Understanding the different forms these threats can take is the first line of defense. Knowing how thieves operate allows you to protect your benefits and act quickly if you become a victim.
How EBT Benefits Are Stolen
Skimming and cloning are the fastest-growing methods of theft. Criminals attach a device over a store’s card reader or an ATM slot to steal your card data, often using a hidden camera to capture your PIN. Always check for parts that wiggle, protrude, or have mismatched colors, and avoid any machine that looks tampered with.
Phishing scams are also common, arriving as texts, emails, or social media ads. A typical message might falsely claim your card is locked and urge you to call a fraudulent number. Scammers also use AI-voiced phone bots that mimic official state recordings, so it is always best to hang up and call the number on your card directly.
What to Do If Your Benefits Are Stolen
If you discover your benefits have been taken, you must take several steps immediately to secure your account and report the fraud.
First, lock your card and change your PIN.
Call 888-421-3281 to request a new card.
Report the theft to the DHS Office of Inspector General by calling 877-423-4746 and selecting option 6.
File a local police report to create an official record of the identity theft.
A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024. However, this program is no longer accepting new claims for theft occurring after that period. For eligible claims, households had to file a state affidavit within 30 days of discovering the loss, with a limit of two replacements per year.
There is currently no program in Georgia to replace stolen TANF or other EBT Cash benefits.
Other Common Issues with EBT Cards and How to Resolve Them
From a forgotten PIN to a declined transaction, knowing how to resolve common EBT card issues can prevent major headaches. Here are three frequent problems Georgia residents face and the steps to fix them quickly and efficiently.
Forgotten Or Blocked PIN
Entering the wrong PIN four times in a row automatically locks your card for security. This often happens when users forget their four-digit code or if multiple people share the card, leading to incorrect entries.
Call the Georgia EBT customer service line at 1-888-421-3281 to choose a new PIN, or use the ConnectEBT mobile app or website to change it instantly.
If you cannot remember your current PIN, you can ask the automated system to mail a reset form to your address on file. Alternatively, visit a local DFCS office with a photo ID and your Social Security Number to have it reset in person.
After resetting your PIN, perform a small balance inquiry at a store or ATM to confirm the lock has been removed before you try to make a purchase.
Benefits Not Showing Up On Time
When your monthly benefits don't appear as expected, the delay often traces back to a missed renewal deadline or incomplete verification documents. DFCS mails a renewal letter about six weeks before your certification period ends, and benefits will stop if the form is not returned.
Log in to Georgia Gateway and use the “Renew My Benefits” option to submit your report or application. You can upload proof of income, housing costs, and other requested documents directly.
If you did not receive a letter or need help with the documents, call DFCS at 1-877-423-4746 to confirm your recertification date and status.
Once your case is processed, benefits are typically issued overnight. You can check your updated funds the next morning with an app like Benny, on ConnectEBT, or by calling customer service.
Transaction Declined At Checkout
A declined transaction can happen for several reasons, including having insufficient funds or attempting to buy non-qualifying items like vitamins or hot prepared foods. Sometimes, a temporary outage of the nationwide EBT processing network is the cause.
Verify your available funds before you shop by using an app, checking your last receipt, or calling the toll-free number.
Separate SNAP-eligible groceries from other goods at the register to make sure the EBT portion of your purchase processes correctly.
If the card reader shows a “system unavailable” message, ask the cashier to try again. If it fails a second time, you will need to use another payment method.
For repeated declines when you know you have enough funds, call customer service from the store so an agent can identify the real-time error code.
Helpful Links To Bookmark
Georgia Gateway portal for applications and renewals
ConnectEBT website/app for real-time balances and PIN changes
Benny, a free mobile tool to track funds and earn grocery cash-back
MoneyPass ATM locator for surcharge-free cash withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
SHARE
In Georgia, EBT cards are used for both Supplemental Nutrition Assistance Program (SNAP) benefits and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your available funds is important for budgeting and avoiding a shortfall at the end of the month.
This guide explains the various ways to check your EBT balance, including by mobile app, online, and over the phone.
How to Check Your EBT Balance in Georgia
You can check your Georgia EBT funds through several convenient methods. These include the official state web portal, a mobile app, the 24/7 customer service phone line, your most recent purchase receipt, or by performing a balance inquiry at a participating ATM. Each option provides up-to-date information on your available SNAP and EBT Cash benefits.
1. Online Through The ConnectEBT Website
The state’s official portal allows you to see real-time balances, review deposits, and even lock your card for security.
Visit the ConnectEBT website and choose “Cardholder Login.”
Enter your User ID and Password. First-time users should choose “First Time Login” to create an account.
Your Food and EBT Cash amounts are on the “Account Summary” page. Click “Transaction History” for more details.
Use the “Card Lock” feature to block transactions if your card is misplaced.
Log out when you are finished.
2. The Benny Mobile App
The Benny app lets you check your food and cash benefit amounts in seconds directly from your phone.
Download the free app from the Apple App Store or Google Play.
Tap “Add Card,” select “Georgia,” and enter your EBT card number and the associated ZIP code.
Your Food and EBT Cash balances will appear on the home screen. Tap either one to view transaction history and recent deposits.
You can enable push notifications for alerts about new deposits or available cash-back offers.
Swipe down on the screen at any time to refresh your information.
Benny also provides cash-back on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe's.
3. Automated Customer Service Line
You can call Georgia’s EBT Customer Service line at 1-888-421-3281 anytime for automated account information. The service offers support in multiple languages, with more details on interpreters available online.
Dial 1-888-421-3281 and follow the prompts to select your preferred language.
Enter your 16-digit EBT card number and press 1 to hear your Food, EBT Cash, and combined balances.
Follow the voice instructions to repeat the information or access other options like changing your PIN.
To speak with a person, stay on the line or say “agent.”
4. Recent Purchase Receipt
Every time you use your EBT card, the printed receipt will show your remaining funds.
Keep the receipt after making a purchase or withdrawing cash.
Look for the lines labeled “EBT Food Bal” and “EBT Cash Bal” near the bottom.
Save your most recent receipt to have your information available when you are offline.
5. ATM Inquiry
Many ATMs allow you to perform a balance inquiry with your Georgia EBT card. To avoid fees, use a machine in a surcharge-free network. You can find one using the Allpoint locator.
Insert your EBT card at the ATM and enter your four-digit PIN.
Choose the “Balance Inquiry” option. You will then need to choose “Checking” for your EBT Cash or “Food” for your SNAP benefits.
The machine will display your current amount on the screen and offer a printed receipt. Select “Exit” or “Finish” to end your session.
If the ATM displays a surcharge warning, cancel the transaction and find an in-network machine.
Since an ATM inquiry may only show one benefit type at a time, you can check the printed receipt for both amounts or use the Benny app to view your complete EBT Cash and SNAP funds together.
Check Your SNAP & EBT Cash Balance in Seconds
Download the app
How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Georgia, targeting EBT users with increasingly sophisticated scams. Understanding the different forms these threats can take is the first line of defense. Knowing how thieves operate allows you to protect your benefits and act quickly if you become a victim.
How EBT Benefits Are Stolen
Skimming and cloning are the fastest-growing methods of theft. Criminals attach a device over a store’s card reader or an ATM slot to steal your card data, often using a hidden camera to capture your PIN. Always check for parts that wiggle, protrude, or have mismatched colors, and avoid any machine that looks tampered with.
Phishing scams are also common, arriving as texts, emails, or social media ads. A typical message might falsely claim your card is locked and urge you to call a fraudulent number. Scammers also use AI-voiced phone bots that mimic official state recordings, so it is always best to hang up and call the number on your card directly.
What to Do If Your Benefits Are Stolen
If you discover your benefits have been taken, you must take several steps immediately to secure your account and report the fraud.
First, lock your card and change your PIN.
Call 888-421-3281 to request a new card.
Report the theft to the DHS Office of Inspector General by calling 877-423-4746 and selecting option 6.
File a local police report to create an official record of the identity theft.
A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024. However, this program is no longer accepting new claims for theft occurring after that period. For eligible claims, households had to file a state affidavit within 30 days of discovering the loss, with a limit of two replacements per year.
There is currently no program in Georgia to replace stolen TANF or other EBT Cash benefits.
Other Common Issues with EBT Cards and How to Resolve Them
From a forgotten PIN to a declined transaction, knowing how to resolve common EBT card issues can prevent major headaches. Here are three frequent problems Georgia residents face and the steps to fix them quickly and efficiently.
Forgotten Or Blocked PIN
Entering the wrong PIN four times in a row automatically locks your card for security. This often happens when users forget their four-digit code or if multiple people share the card, leading to incorrect entries.
Call the Georgia EBT customer service line at 1-888-421-3281 to choose a new PIN, or use the ConnectEBT mobile app or website to change it instantly.
If you cannot remember your current PIN, you can ask the automated system to mail a reset form to your address on file. Alternatively, visit a local DFCS office with a photo ID and your Social Security Number to have it reset in person.
After resetting your PIN, perform a small balance inquiry at a store or ATM to confirm the lock has been removed before you try to make a purchase.
Benefits Not Showing Up On Time
When your monthly benefits don't appear as expected, the delay often traces back to a missed renewal deadline or incomplete verification documents. DFCS mails a renewal letter about six weeks before your certification period ends, and benefits will stop if the form is not returned.
Log in to Georgia Gateway and use the “Renew My Benefits” option to submit your report or application. You can upload proof of income, housing costs, and other requested documents directly.
If you did not receive a letter or need help with the documents, call DFCS at 1-877-423-4746 to confirm your recertification date and status.
Once your case is processed, benefits are typically issued overnight. You can check your updated funds the next morning with an app like Benny, on ConnectEBT, or by calling customer service.
Transaction Declined At Checkout
A declined transaction can happen for several reasons, including having insufficient funds or attempting to buy non-qualifying items like vitamins or hot prepared foods. Sometimes, a temporary outage of the nationwide EBT processing network is the cause.
Verify your available funds before you shop by using an app, checking your last receipt, or calling the toll-free number.
Separate SNAP-eligible groceries from other goods at the register to make sure the EBT portion of your purchase processes correctly.
If the card reader shows a “system unavailable” message, ask the cashier to try again. If it fails a second time, you will need to use another payment method.
For repeated declines when you know you have enough funds, call customer service from the store so an agent can identify the real-time error code.
Helpful Links To Bookmark
Georgia Gateway portal for applications and renewals
ConnectEBT website/app for real-time balances and PIN changes
Benny, a free mobile tool to track funds and earn grocery cash-back
MoneyPass ATM locator for surcharge-free cash withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
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In Georgia, EBT cards are used for both Supplemental Nutrition Assistance Program (SNAP) benefits and EBT Cash from programs like Temporary Assistance for Needy Families (TANF). Effectively managing your available funds is important for budgeting and avoiding a shortfall at the end of the month.
This guide explains the various ways to check your EBT balance, including by mobile app, online, and over the phone.
How to Check Your EBT Balance in Georgia
You can check your Georgia EBT funds through several convenient methods. These include the official state web portal, a mobile app, the 24/7 customer service phone line, your most recent purchase receipt, or by performing a balance inquiry at a participating ATM. Each option provides up-to-date information on your available SNAP and EBT Cash benefits.
1. Online Through The ConnectEBT Website
The state’s official portal allows you to see real-time balances, review deposits, and even lock your card for security.
Visit the ConnectEBT website and choose “Cardholder Login.”
Enter your User ID and Password. First-time users should choose “First Time Login” to create an account.
Your Food and EBT Cash amounts are on the “Account Summary” page. Click “Transaction History” for more details.
Use the “Card Lock” feature to block transactions if your card is misplaced.
Log out when you are finished.
2. The Benny Mobile App
The Benny app lets you check your food and cash benefit amounts in seconds directly from your phone.
Download the free app from the Apple App Store or Google Play.
Tap “Add Card,” select “Georgia,” and enter your EBT card number and the associated ZIP code.
Your Food and EBT Cash balances will appear on the home screen. Tap either one to view transaction history and recent deposits.
You can enable push notifications for alerts about new deposits or available cash-back offers.
Swipe down on the screen at any time to refresh your information.
Benny also provides cash-back on EBT purchases at participating stores like Walmart, Costco, Walgreens, and Trader Joe's.
3. Automated Customer Service Line
You can call Georgia’s EBT Customer Service line at 1-888-421-3281 anytime for automated account information. The service offers support in multiple languages, with more details on interpreters available online.
Dial 1-888-421-3281 and follow the prompts to select your preferred language.
Enter your 16-digit EBT card number and press 1 to hear your Food, EBT Cash, and combined balances.
Follow the voice instructions to repeat the information or access other options like changing your PIN.
To speak with a person, stay on the line or say “agent.”
4. Recent Purchase Receipt
Every time you use your EBT card, the printed receipt will show your remaining funds.
Keep the receipt after making a purchase or withdrawing cash.
Look for the lines labeled “EBT Food Bal” and “EBT Cash Bal” near the bottom.
Save your most recent receipt to have your information available when you are offline.
5. ATM Inquiry
Many ATMs allow you to perform a balance inquiry with your Georgia EBT card. To avoid fees, use a machine in a surcharge-free network. You can find one using the Allpoint locator.
Insert your EBT card at the ATM and enter your four-digit PIN.
Choose the “Balance Inquiry” option. You will then need to choose “Checking” for your EBT Cash or “Food” for your SNAP benefits.
The machine will display your current amount on the screen and offer a printed receipt. Select “Exit” or “Finish” to end your session.
If the ATM displays a surcharge warning, cancel the transaction and find an in-network machine.
Since an ATM inquiry may only show one benefit type at a time, you can check the printed receipt for both amounts or use the Benny app to view your complete EBT Cash and SNAP funds together.
Check Your SNAP & EBT Cash Balance in Seconds
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How Can I Keep My EBT Card Secure?
Phishing and spam attacks are on the rise across Georgia, targeting EBT users with increasingly sophisticated scams. Understanding the different forms these threats can take is the first line of defense. Knowing how thieves operate allows you to protect your benefits and act quickly if you become a victim.
How EBT Benefits Are Stolen
Skimming and cloning are the fastest-growing methods of theft. Criminals attach a device over a store’s card reader or an ATM slot to steal your card data, often using a hidden camera to capture your PIN. Always check for parts that wiggle, protrude, or have mismatched colors, and avoid any machine that looks tampered with.
Phishing scams are also common, arriving as texts, emails, or social media ads. A typical message might falsely claim your card is locked and urge you to call a fraudulent number. Scammers also use AI-voiced phone bots that mimic official state recordings, so it is always best to hang up and call the number on your card directly.
What to Do If Your Benefits Are Stolen
If you discover your benefits have been taken, you must take several steps immediately to secure your account and report the fraud.
First, lock your card and change your PIN.
Call 888-421-3281 to request a new card.
Report the theft to the DHS Office of Inspector General by calling 877-423-4746 and selecting option 6.
File a local police report to create an official record of the identity theft.
A federal program allowed for the replacement of SNAP benefits stolen between October 1, 2022, and December 20, 2024. However, this program is no longer accepting new claims for theft occurring after that period. For eligible claims, households had to file a state affidavit within 30 days of discovering the loss, with a limit of two replacements per year.
There is currently no program in Georgia to replace stolen TANF or other EBT Cash benefits.
Other Common Issues with EBT Cards and How to Resolve Them
From a forgotten PIN to a declined transaction, knowing how to resolve common EBT card issues can prevent major headaches. Here are three frequent problems Georgia residents face and the steps to fix them quickly and efficiently.
Forgotten Or Blocked PIN
Entering the wrong PIN four times in a row automatically locks your card for security. This often happens when users forget their four-digit code or if multiple people share the card, leading to incorrect entries.
Call the Georgia EBT customer service line at 1-888-421-3281 to choose a new PIN, or use the ConnectEBT mobile app or website to change it instantly.
If you cannot remember your current PIN, you can ask the automated system to mail a reset form to your address on file. Alternatively, visit a local DFCS office with a photo ID and your Social Security Number to have it reset in person.
After resetting your PIN, perform a small balance inquiry at a store or ATM to confirm the lock has been removed before you try to make a purchase.
Benefits Not Showing Up On Time
When your monthly benefits don't appear as expected, the delay often traces back to a missed renewal deadline or incomplete verification documents. DFCS mails a renewal letter about six weeks before your certification period ends, and benefits will stop if the form is not returned.
Log in to Georgia Gateway and use the “Renew My Benefits” option to submit your report or application. You can upload proof of income, housing costs, and other requested documents directly.
If you did not receive a letter or need help with the documents, call DFCS at 1-877-423-4746 to confirm your recertification date and status.
Once your case is processed, benefits are typically issued overnight. You can check your updated funds the next morning with an app like Benny, on ConnectEBT, or by calling customer service.
Transaction Declined At Checkout
A declined transaction can happen for several reasons, including having insufficient funds or attempting to buy non-qualifying items like vitamins or hot prepared foods. Sometimes, a temporary outage of the nationwide EBT processing network is the cause.
Verify your available funds before you shop by using an app, checking your last receipt, or calling the toll-free number.
Separate SNAP-eligible groceries from other goods at the register to make sure the EBT portion of your purchase processes correctly.
If the card reader shows a “system unavailable” message, ask the cashier to try again. If it fails a second time, you will need to use another payment method.
For repeated declines when you know you have enough funds, call customer service from the store so an agent can identify the real-time error code.
Helpful Links To Bookmark
Georgia Gateway portal for applications and renewals
ConnectEBT website/app for real-time balances and PIN changes
Benny, a free mobile tool to track funds and earn grocery cash-back
MoneyPass ATM locator for surcharge-free cash withdrawals
Check Your EBT Balance & Get Cashback On SNAP
Download the app
Track Your EBT Balance and Earn Cashback with Benny
With the free Benny app, you can track your EBT funds in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you shop, scan your receipt with Benny to receive cashback on SNAP-eligible items.
Download Benny to take control of your spending and get more from your EBT benefits.
