How to Check Your Wyoming EBT Balance in 5 Steps

Regularly checking your EBT balance helps you manage your benefits effectively. It ensures you have enough funds for your purchases and helps you avoid declined transactions.

Additionally, it allows you to spot any unauthorized charges quickly.

In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.

5 Ways to Check Your EBT Balance

There are several ways to check your EBT balance, each with its own pros and cons regarding convenience and ease of access.

Use the Benny App

Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the Benny app. With Benny, you can also get cashback on groceries and other purchases, including at stores like Dollar Tree, Target, Walmart, and many others.

Download the Benny app. It's completely free with no hidden fees.

Call the Wyoming EBT Hotline

Cardholders can check their EBT balance by calling the Wyoming EBT Hotline at 1-877-290-9401. After dialing, select your preferred language, then enter your EBT card number when prompted. You will hear your current balance and recent transactions. Alternatively, you can use the customer service number printed on the back of your card.

Use Wyoming's Official SNAP Website

To check your EBT balance online in Wyoming, follow these steps:

1. Visit the Wyoming EBT website.

2. Log in using your EBT card number and PIN.

3. Navigate to the balance check section.

4. View your current balance and recent transactions.

Check at an ATM

Insert your EBT card into any ATM displaying the Quest® logo. Enter your PIN and select the option to check your balance. The screen will show your current EBT balance.

Be aware that some ATMs may charge a fee for balance inquiries, so it's best to use ATMs that offer free services for EBT cardholders.

Review Store Receipts

After making a purchase, EBT users can check their balance by looking at the bottom of their receipt, where the remaining EBT Food and EBT Cash balances are typically printed. This quick and easy method helps you keep track of your funds without any extra steps.

Know Your EBT Benefits Schedule

Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to funds when you need them.

When Funds Are Typically Loaded

In Wyoming, EBT funds are typically loaded based on the last digit of your case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.

If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-877-290-9401.

Do Unused Benefits Roll Over?

Yes, unused EBT benefits in Wyoming roll over to the next month. However, benefits will expire after 365 days of inactivity. For more details, visit the Wyoming EBT website.

How to Fix Common Issues with EBT Cards

Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are the solutions to address the most frequent problems.

Report a Lost or Stolen Card

If your EBT card is lost or stolen, take immediate action to secure your benefits.

1. Contact Customer Service Immediately: Call the Wyoming EBT Hotline at 1-877-290-9401 to report your card as lost or stolen. This will freeze your account to prevent unauthorized use.

2. Request a Replacement Card: While on the call, request a new EBT card. It will be mailed to your registered address within 7-10 business days.

3. File a Report if Required: Depending on your situation, you may need to file a report with local authorities. Check the Wyoming EBT website for specific instructions.

Spot and Report a Wrong Charge

If you notice unauthorized or incorrect charges on your EBT account, take immediate action to protect your benefits.

1. Review Your Transaction History Regularly: Make it a habit to check your transaction history frequently. This helps you spot any discrepancies early.

2. Contact Customer Service: Call the Wyoming EBT Hotline at 1-877-290-9401 to report any unauthorized or incorrect charges. Provide as much detail as possible to help resolve the issue quickly.

3. Follow Up as Necessary: Keep track of your report and follow up with customer service if the issue is not resolved promptly. Document all communications for your records.

Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action.

Fix Card Declines With Balance Available

If your EBT card is declined despite having a sufficient balance, consider these possible issues:

1. Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.

2. Expired Card: Verify the expiration date on your EBT card. If it has expired, contact customer service to request a new one.

3. System Outages: Sometimes, system outages can affect card transactions. Check the Wyoming EBT website for any announcements regarding system maintenance or outages.

Reset PIN or Unlock Account

To reset your PIN or unlock your EBT account, follow these steps:

1. Call the Wyoming Hotline: Dial the Wyoming EBT Hotline at 1-877-290-9401 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.

2. Use the Wyoming SNAP Portal: Log in to the Wyoming SNAP Portal. Once logged in, navigate to the section for PIN management. Follow the instructions to reset your PIN.

Remember to choose a secure PIN and avoid sharing it with others to protect your benefits.

Download Benny to Stay on Top of Your EBT Balance

With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Simply connect your EBT card and activate offers to start saving.

Download Benny to track your EBT spending and access cash back where you already shop.