How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive tactics. Knowing the different forms these scams can take is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use phishing attacks like fake texts and imitation websites to capture your card number and PIN. It is wise to only use official portals to check EBT balance in Wisconsin. Hardware fraud is also a threat, using skimmers on card readers and hidden cameras to record your PIN and create cloned cards.

What To Do If Your Benefits Are Stolen

If you are a victim of fraud, take these steps immediately:

1. Freeze your card and change your PIN.

2. Report the theft to DHS and file a claim within 30 days.

FoodShare benefits stolen between October 1, 2022, and December 20, 2024, may be replaced once per incident. EBT Cash benefits are not covered. You should check Wisconsin EBT balance often to spot fraud early.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, you might run into other functional problems with your EBT card. Here are a few common issues and the steps you can take to resolve them quickly.

Card Declined At Checkout

A declined card at the register can be frustrating. The issue often stems from simple causes, such as an unactivated card, an incorrect PIN entry, or insufficient funds for the purchase. After three wrong PIN attempts, your card will lock until midnight as a security measure. An inactive card status can also prevent transactions.

• First, perform an EBT balance check in Wisconsin. You can do this on the Benny app, the ebtEDGE website, or by calling the number on your card.

• If your card is new, call the activation number on the sticker to set your PIN before using it.

• If your PIN is locked, you must wait until after midnight to try again or follow the steps to reset it.

• If you suspect a network issue, ask the cashier to re-swipe the card.

• If the card is still declined, call QUEST Card Service to check your card’s status or request a replacement.

Forgotten, Blocked, Or Compromised PIN

You need your PIN for every transaction. If you enter the wrong one three times in a row, your card will be locked for the rest of the day. This protects your account if your card is lost or stolen.

• Call QUEST Card Service at 877-415-5164. When prompted, press 2 to speak with an agent and ask them to remove the existing PIN.

• After the call, you can immediately call back and use the automated system to choose a new PIN.

• For future use, pick a memorable four-digit number that is not a birthday or address. Following these parent tips, you should avoid writing it on the card.

Damaged, Lost, Or Unreceived Card

Physical cards can get worn out, with the magnetic stripe or chip failing over time. It is also possible for a new or replacement card to get lost in the mail. It's a good idea to check Wisconsin EBT balance regularly to notice if a lost card is being used.

• Report a damaged, lost, or stolen card immediately by calling QUEST Card Service to order a free replacement. The first one each year is free.

• If you need benefits urgently, you can visit your local agency to request a temporary card by filling out the Temporary QUEST Card Request form.

• When your new permanent card arrives, you must call to activate it. Your existing PIN will carry over.