5 Ways to Check Your West Virginia EBT Balance

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF). Regularly tracking your funds is important for managing your budget and avoiding shortages. Knowing how to check West Virginia EBT balance helps you stay on top of your spending.

This guide will walk you through several methods for an EBT balance check in West Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in West Virginia

You can check your EBT balance in several ways. These include using the online cardholder portal, a mobile app, or the 24-hour customer service phone line. You can also find your balance on your latest store receipt or at certain ATMs. Each method provides a straightforward way to keep track of your SNAP and EBT Cash funds.

1. Use the Online Cardholder Portal

Accessing your account information through the official ebtEDGE.com portal is a reliable way to see your current funds. The portal also shows your transaction history from the last 30 days.

Go to the site and choose “Cardholder Login.”
If you are a first-time user, click “Register Here” to create a user ID and password before logging in.
Select “Add Account” and enter your 16-digit Mountain State Card number.
Your current SNAP and cash balances will appear at the top of the dashboard.
You can switch between English and Spanish using the language toggle in the upper right.
Log out when you are finished to protect your account.

2. Download the Benny Mobile App

Using the Benny app is another convenient option to check your EBT balance on your phone. The app refreshes your balance every time you open it.

Download the “Benny – Food Stamp Balance” app from your phone’s app store or the Benny website.
Open the app and enter your EBT card number and ZIP code to link your account.
Your SNAP and EBT Cash balances will be displayed.

Benny also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free, 24-hour EBT customer service line at 1-866-545-6502 lets you hear your balance information through an automated system. There are also multilingual support details available for speakers of other languages.

Call the number and follow the prompts.
Press 1 for English or 2 for Spanish. Live agents can connect to interpreters for over 150 other languages upon request.
Enter your 16-digit card number and four-digit PIN when prompted.
The system will read your food and cash balances and your last deposit. You can press 0 to speak with a representative for extra help.

4. Review Your Last Purchase Receipt

Looking at your most recent store receipt is a quick method for an EBT balance check in West Virginia. After you make a purchase with your EBT card, your remaining SNAP or EBT Cash balance is printed at the bottom of the receipt, just below the transaction total.

5. Make an ATM Inquiry

Visiting an ATM with a QUEST logo allows you to check your EBT Cash balance, but it will not show your SNAP funds. This is a useful way to track your cash benefits when you are on the go.

Find a QUEST-logo ATM.
Insert or swipe your card and enter your PIN.
Choose “Balance Inquiry” and then “Checking” to see your cash balance printed or displayed.

To avoid extra fees when withdrawing money, use a surcharge-free machine. You can find one using the Allpoint Locator or by calling the customer service line and saying “ATM locations.”

Since ATMs only show cash funds, you will need another method to check your SNAP balance. You can use the online portal or download the Benny app to check West Virginia EBT balance for both SNAP and EBT Cash.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive texts and calls. Recognizing the various forms these scams can take allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Thieves use skimming devices on store card readers to secretly capture your card number and PIN. They also use phishing texts and calls with fake links to trick you into sharing your information. These scams often create false urgency, like a fake alert about your need to check West Virginia EBT balance.

What To Do If Your Benefits Are Stolen

If your routine EBT balance check in West Virginia shows fraud, immediately change your PIN and call the number on your card to report it and freeze the card. A federal program to replace stolen SNAP benefits ended on December 21, 2024. No new replacements are issued, though late claims for thefts before this date may be possible. EBT Cash benefits were never covered.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, cardholders sometimes face other frustrating issues. Knowing how to troubleshoot problems like a damaged card, a forgotten PIN, or a missing balance can get your benefits back on track.

Card Will Not Swipe, Tap, or Insert

If your card is rejected at multiple checkout lanes or ATMs with a “cannot read card” error, the magnetic strip or chip is likely damaged. Over time, the strip can get worn, scratched, or demagnetized from contact with phones or magnets.

Try gently wiping the strip or chip. You can also ask the cashier if a manual card number entry is possible at their store.
Call the customer service line on the back of your card (1-866-545-6502) to request a free replacement, which typically arrives in 7-10 days. Your PIN will remain the same.
If you need a card sooner, ask the agent to mark it for “expedited pick-up” at your local county Department of Human Services office. You will need to bring a photo ID and proof of residence.

Forgotten or Locked PIN

A Mountain State card will automatically lock after the fourth incorrect PIN attempt. This security feature can be inconvenient if you forget your PIN, which can happen if you have not used it in a while.

You can choose a new PIN by using the automated menu at 1-866-545-6502 or by signing into the cardholder portal online.
Have your card number, date of birth, and Social Security Number available for verification.
If you cannot provide the required information, a customer service representative can verify your identity with other details and unlock the card for you.

Zero or Lower-Than-Expected Balance

Benefits are typically deposited between the 1st and 9th of each month. If your account shows a zero balance on your deposit day, it could be because a required recertification was missed or an income change affected your eligibility.

The first step is to check West Virginia EBT balance. You can do this by looking at your last store receipt, calling the customer service line, or using a free balance-check app like Benny.

If funds are not there by the usual date, contact your county DoHS office. You may need to complete a SNAP Recertification or submit an Interim Change Report.
Missing paperwork can be uploaded directly through your WV PATH account to speed up the reinstatement of your benefits.
Once your case is cleared, benefits generally appear within 24 to 48 hours.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. It also provides a simple way to check EBT balance in West Virginia. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF). Regularly tracking your funds is important for managing your budget and avoiding shortages. Knowing how to check West Virginia EBT balance helps you stay on top of your spending.

This guide will walk you through several methods for an EBT balance check in West Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in West Virginia

You can check your EBT balance in several ways. These include using the online cardholder portal, a mobile app, or the 24-hour customer service phone line. You can also find your balance on your latest store receipt or at certain ATMs. Each method provides a straightforward way to keep track of your SNAP and EBT Cash funds.

1. Use the Online Cardholder Portal

Accessing your account information through the official ebtEDGE.com portal is a reliable way to see your current funds. The portal also shows your transaction history from the last 30 days.

Go to the site and choose “Cardholder Login.”
If you are a first-time user, click “Register Here” to create a user ID and password before logging in.
Select “Add Account” and enter your 16-digit Mountain State Card number.
Your current SNAP and cash balances will appear at the top of the dashboard.
You can switch between English and Spanish using the language toggle in the upper right.
Log out when you are finished to protect your account.

2. Download the Benny Mobile App

Using the Benny app is another convenient option to check your EBT balance on your phone. The app refreshes your balance every time you open it.

Download the “Benny – Food Stamp Balance” app from your phone’s app store or the Benny website.
Open the app and enter your EBT card number and ZIP code to link your account.
Your SNAP and EBT Cash balances will be displayed.

Benny also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free, 24-hour EBT customer service line at 1-866-545-6502 lets you hear your balance information through an automated system. There are also multilingual support details available for speakers of other languages.

Call the number and follow the prompts.
Press 1 for English or 2 for Spanish. Live agents can connect to interpreters for over 150 other languages upon request.
Enter your 16-digit card number and four-digit PIN when prompted.
The system will read your food and cash balances and your last deposit. You can press 0 to speak with a representative for extra help.

4. Review Your Last Purchase Receipt

Looking at your most recent store receipt is a quick method for an EBT balance check in West Virginia. After you make a purchase with your EBT card, your remaining SNAP or EBT Cash balance is printed at the bottom of the receipt, just below the transaction total.

5. Make an ATM Inquiry

Visiting an ATM with a QUEST logo allows you to check your EBT Cash balance, but it will not show your SNAP funds. This is a useful way to track your cash benefits when you are on the go.

Find a QUEST-logo ATM.
Insert or swipe your card and enter your PIN.
Choose “Balance Inquiry” and then “Checking” to see your cash balance printed or displayed.

To avoid extra fees when withdrawing money, use a surcharge-free machine. You can find one using the Allpoint Locator or by calling the customer service line and saying “ATM locations.”

Since ATMs only show cash funds, you will need another method to check your SNAP balance. You can use the online portal or download the Benny app to check West Virginia EBT balance for both SNAP and EBT Cash.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive texts and calls. Recognizing the various forms these scams can take allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Thieves use skimming devices on store card readers to secretly capture your card number and PIN. They also use phishing texts and calls with fake links to trick you into sharing your information. These scams often create false urgency, like a fake alert about your need to check West Virginia EBT balance.

What To Do If Your Benefits Are Stolen

If your routine EBT balance check in West Virginia shows fraud, immediately change your PIN and call the number on your card to report it and freeze the card. A federal program to replace stolen SNAP benefits ended on December 21, 2024. No new replacements are issued, though late claims for thefts before this date may be possible. EBT Cash benefits were never covered.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, cardholders sometimes face other frustrating issues. Knowing how to troubleshoot problems like a damaged card, a forgotten PIN, or a missing balance can get your benefits back on track.

Card Will Not Swipe, Tap, or Insert

If your card is rejected at multiple checkout lanes or ATMs with a “cannot read card” error, the magnetic strip or chip is likely damaged. Over time, the strip can get worn, scratched, or demagnetized from contact with phones or magnets.

Try gently wiping the strip or chip. You can also ask the cashier if a manual card number entry is possible at their store.
Call the customer service line on the back of your card (1-866-545-6502) to request a free replacement, which typically arrives in 7-10 days. Your PIN will remain the same.
If you need a card sooner, ask the agent to mark it for “expedited pick-up” at your local county Department of Human Services office. You will need to bring a photo ID and proof of residence.

Forgotten or Locked PIN

A Mountain State card will automatically lock after the fourth incorrect PIN attempt. This security feature can be inconvenient if you forget your PIN, which can happen if you have not used it in a while.

You can choose a new PIN by using the automated menu at 1-866-545-6502 or by signing into the cardholder portal online.
Have your card number, date of birth, and Social Security Number available for verification.
If you cannot provide the required information, a customer service representative can verify your identity with other details and unlock the card for you.

Zero or Lower-Than-Expected Balance

Benefits are typically deposited between the 1st and 9th of each month. If your account shows a zero balance on your deposit day, it could be because a required recertification was missed or an income change affected your eligibility.

The first step is to check West Virginia EBT balance. You can do this by looking at your last store receipt, calling the customer service line, or using a free balance-check app like Benny.

If funds are not there by the usual date, contact your county DoHS office. You may need to complete a SNAP Recertification or submit an Interim Change Report.
Missing paperwork can be uploaded directly through your WV PATH account to speed up the reinstatement of your benefits.
Once your case is cleared, benefits generally appear within 24 to 48 hours.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. It also provides a simple way to check EBT balance in West Virginia. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF). Regularly tracking your funds is important for managing your budget and avoiding shortages. Knowing how to check West Virginia EBT balance helps you stay on top of your spending.

This guide will walk you through several methods for an EBT balance check in West Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in West Virginia

You can check your EBT balance in several ways. These include using the online cardholder portal, a mobile app, or the 24-hour customer service phone line. You can also find your balance on your latest store receipt or at certain ATMs. Each method provides a straightforward way to keep track of your SNAP and EBT Cash funds.

1. Use the Online Cardholder Portal

Accessing your account information through the official ebtEDGE.com portal is a reliable way to see your current funds. The portal also shows your transaction history from the last 30 days.

Go to the site and choose “Cardholder Login.”
If you are a first-time user, click “Register Here” to create a user ID and password before logging in.
Select “Add Account” and enter your 16-digit Mountain State Card number.
Your current SNAP and cash balances will appear at the top of the dashboard.
You can switch between English and Spanish using the language toggle in the upper right.
Log out when you are finished to protect your account.

2. Download the Benny Mobile App

Using the Benny app is another convenient option to check your EBT balance on your phone. The app refreshes your balance every time you open it.

Download the “Benny – Food Stamp Balance” app from your phone’s app store or the Benny website.
Open the app and enter your EBT card number and ZIP code to link your account.
Your SNAP and EBT Cash balances will be displayed.

Benny also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free, 24-hour EBT customer service line at 1-866-545-6502 lets you hear your balance information through an automated system. There are also multilingual support details available for speakers of other languages.

Call the number and follow the prompts.
Press 1 for English or 2 for Spanish. Live agents can connect to interpreters for over 150 other languages upon request.
Enter your 16-digit card number and four-digit PIN when prompted.
The system will read your food and cash balances and your last deposit. You can press 0 to speak with a representative for extra help.

4. Review Your Last Purchase Receipt

Looking at your most recent store receipt is a quick method for an EBT balance check in West Virginia. After you make a purchase with your EBT card, your remaining SNAP or EBT Cash balance is printed at the bottom of the receipt, just below the transaction total.

5. Make an ATM Inquiry

Visiting an ATM with a QUEST logo allows you to check your EBT Cash balance, but it will not show your SNAP funds. This is a useful way to track your cash benefits when you are on the go.

Find a QUEST-logo ATM.
Insert or swipe your card and enter your PIN.
Choose “Balance Inquiry” and then “Checking” to see your cash balance printed or displayed.

To avoid extra fees when withdrawing money, use a surcharge-free machine. You can find one using the Allpoint Locator or by calling the customer service line and saying “ATM locations.”

Since ATMs only show cash funds, you will need another method to check your SNAP balance. You can use the online portal or download the Benny app to check West Virginia EBT balance for both SNAP and EBT Cash.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive texts and calls. Recognizing the various forms these scams can take allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Thieves use skimming devices on store card readers to secretly capture your card number and PIN. They also use phishing texts and calls with fake links to trick you into sharing your information. These scams often create false urgency, like a fake alert about your need to check West Virginia EBT balance.

What To Do If Your Benefits Are Stolen

If your routine EBT balance check in West Virginia shows fraud, immediately change your PIN and call the number on your card to report it and freeze the card. A federal program to replace stolen SNAP benefits ended on December 21, 2024. No new replacements are issued, though late claims for thefts before this date may be possible. EBT Cash benefits were never covered.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, cardholders sometimes face other frustrating issues. Knowing how to troubleshoot problems like a damaged card, a forgotten PIN, or a missing balance can get your benefits back on track.

Card Will Not Swipe, Tap, or Insert

If your card is rejected at multiple checkout lanes or ATMs with a “cannot read card” error, the magnetic strip or chip is likely damaged. Over time, the strip can get worn, scratched, or demagnetized from contact with phones or magnets.

Try gently wiping the strip or chip. You can also ask the cashier if a manual card number entry is possible at their store.
Call the customer service line on the back of your card (1-866-545-6502) to request a free replacement, which typically arrives in 7-10 days. Your PIN will remain the same.
If you need a card sooner, ask the agent to mark it for “expedited pick-up” at your local county Department of Human Services office. You will need to bring a photo ID and proof of residence.

Forgotten or Locked PIN

A Mountain State card will automatically lock after the fourth incorrect PIN attempt. This security feature can be inconvenient if you forget your PIN, which can happen if you have not used it in a while.

You can choose a new PIN by using the automated menu at 1-866-545-6502 or by signing into the cardholder portal online.
Have your card number, date of birth, and Social Security Number available for verification.
If you cannot provide the required information, a customer service representative can verify your identity with other details and unlock the card for you.

Zero or Lower-Than-Expected Balance

Benefits are typically deposited between the 1st and 9th of each month. If your account shows a zero balance on your deposit day, it could be because a required recertification was missed or an income change affected your eligibility.

The first step is to check West Virginia EBT balance. You can do this by looking at your last store receipt, calling the customer service line, or using a free balance-check app like Benny.

If funds are not there by the usual date, contact your county DoHS office. You may need to complete a SNAP Recertification or submit an Interim Change Report.
Missing paperwork can be uploaded directly through your WV PATH account to speed up the reinstatement of your benefits.
Once your case is cleared, benefits generally appear within 24 to 48 hours.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. It also provides a simple way to check EBT balance in West Virginia. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF). Regularly tracking your funds is important for managing your budget and avoiding shortages. Knowing how to check West Virginia EBT balance helps you stay on top of your spending.

This guide will walk you through several methods for an EBT balance check in West Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in West Virginia

You can check your EBT balance in several ways. These include using the online cardholder portal, a mobile app, or the 24-hour customer service phone line. You can also find your balance on your latest store receipt or at certain ATMs. Each method provides a straightforward way to keep track of your SNAP and EBT Cash funds.

1. Use the Online Cardholder Portal

Accessing your account information through the official ebtEDGE.com portal is a reliable way to see your current funds. The portal also shows your transaction history from the last 30 days.

Go to the site and choose “Cardholder Login.”
If you are a first-time user, click “Register Here” to create a user ID and password before logging in.
Select “Add Account” and enter your 16-digit Mountain State Card number.
Your current SNAP and cash balances will appear at the top of the dashboard.
You can switch between English and Spanish using the language toggle in the upper right.
Log out when you are finished to protect your account.

2. Download the Benny Mobile App

Using the Benny app is another convenient option to check your EBT balance on your phone. The app refreshes your balance every time you open it.

Download the “Benny – Food Stamp Balance” app from your phone’s app store or the Benny website.
Open the app and enter your EBT card number and ZIP code to link your account.
Your SNAP and EBT Cash balances will be displayed.

Benny also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free, 24-hour EBT customer service line at 1-866-545-6502 lets you hear your balance information through an automated system. There are also multilingual support details available for speakers of other languages.

Call the number and follow the prompts.
Press 1 for English or 2 for Spanish. Live agents can connect to interpreters for over 150 other languages upon request.
Enter your 16-digit card number and four-digit PIN when prompted.
The system will read your food and cash balances and your last deposit. You can press 0 to speak with a representative for extra help.

4. Review Your Last Purchase Receipt

Looking at your most recent store receipt is a quick method for an EBT balance check in West Virginia. After you make a purchase with your EBT card, your remaining SNAP or EBT Cash balance is printed at the bottom of the receipt, just below the transaction total.

5. Make an ATM Inquiry

Visiting an ATM with a QUEST logo allows you to check your EBT Cash balance, but it will not show your SNAP funds. This is a useful way to track your cash benefits when you are on the go.

Find a QUEST-logo ATM.
Insert or swipe your card and enter your PIN.
Choose “Balance Inquiry” and then “Checking” to see your cash balance printed or displayed.

To avoid extra fees when withdrawing money, use a surcharge-free machine. You can find one using the Allpoint Locator or by calling the customer service line and saying “ATM locations.”

Since ATMs only show cash funds, you will need another method to check your SNAP balance. You can use the online portal or download the Benny app to check West Virginia EBT balance for both SNAP and EBT Cash.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive texts and calls. Recognizing the various forms these scams can take allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Thieves use skimming devices on store card readers to secretly capture your card number and PIN. They also use phishing texts and calls with fake links to trick you into sharing your information. These scams often create false urgency, like a fake alert about your need to check West Virginia EBT balance.

What To Do If Your Benefits Are Stolen

If your routine EBT balance check in West Virginia shows fraud, immediately change your PIN and call the number on your card to report it and freeze the card. A federal program to replace stolen SNAP benefits ended on December 21, 2024. No new replacements are issued, though late claims for thefts before this date may be possible. EBT Cash benefits were never covered.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, cardholders sometimes face other frustrating issues. Knowing how to troubleshoot problems like a damaged card, a forgotten PIN, or a missing balance can get your benefits back on track.

Card Will Not Swipe, Tap, or Insert

If your card is rejected at multiple checkout lanes or ATMs with a “cannot read card” error, the magnetic strip or chip is likely damaged. Over time, the strip can get worn, scratched, or demagnetized from contact with phones or magnets.

Try gently wiping the strip or chip. You can also ask the cashier if a manual card number entry is possible at their store.
Call the customer service line on the back of your card (1-866-545-6502) to request a free replacement, which typically arrives in 7-10 days. Your PIN will remain the same.
If you need a card sooner, ask the agent to mark it for “expedited pick-up” at your local county Department of Human Services office. You will need to bring a photo ID and proof of residence.

Forgotten or Locked PIN

A Mountain State card will automatically lock after the fourth incorrect PIN attempt. This security feature can be inconvenient if you forget your PIN, which can happen if you have not used it in a while.

You can choose a new PIN by using the automated menu at 1-866-545-6502 or by signing into the cardholder portal online.
Have your card number, date of birth, and Social Security Number available for verification.
If you cannot provide the required information, a customer service representative can verify your identity with other details and unlock the card for you.

Zero or Lower-Than-Expected Balance

Benefits are typically deposited between the 1st and 9th of each month. If your account shows a zero balance on your deposit day, it could be because a required recertification was missed or an income change affected your eligibility.

The first step is to check West Virginia EBT balance. You can do this by looking at your last store receipt, calling the customer service line, or using a free balance-check app like Benny.

If funds are not there by the usual date, contact your county DoHS office. You may need to complete a SNAP Recertification or submit an Interim Change Report.
Missing paperwork can be uploaded directly through your WV PATH account to speed up the reinstatement of your benefits.
Once your case is cleared, benefits generally appear within 24 to 48 hours.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. It also provides a simple way to check EBT balance in West Virginia. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash, such as from Temporary Assistance for Needy Families (TANF). Regularly tracking your funds is important for managing your budget and avoiding shortages. Knowing how to check West Virginia EBT balance helps you stay on top of your spending.

This guide will walk you through several methods for an EBT balance check in West Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in West Virginia

You can check your EBT balance in several ways. These include using the online cardholder portal, a mobile app, or the 24-hour customer service phone line. You can also find your balance on your latest store receipt or at certain ATMs. Each method provides a straightforward way to keep track of your SNAP and EBT Cash funds.

1. Use the Online Cardholder Portal

Accessing your account information through the official ebtEDGE.com portal is a reliable way to see your current funds. The portal also shows your transaction history from the last 30 days.

Go to the site and choose “Cardholder Login.”
If you are a first-time user, click “Register Here” to create a user ID and password before logging in.
Select “Add Account” and enter your 16-digit Mountain State Card number.
Your current SNAP and cash balances will appear at the top of the dashboard.
You can switch between English and Spanish using the language toggle in the upper right.
Log out when you are finished to protect your account.

2. Download the Benny Mobile App

Using the Benny app is another convenient option to check your EBT balance on your phone. The app refreshes your balance every time you open it.

Download the “Benny – Food Stamp Balance” app from your phone’s app store or the Benny website.
Open the app and enter your EBT card number and ZIP code to link your account.
Your SNAP and EBT Cash balances will be displayed.

Benny also provides automatic EBT cashback at many popular stores, including Walmart, Costco, and Walgreens.

3. Call the Customer Service Line

Calling the toll-free, 24-hour EBT customer service line at 1-866-545-6502 lets you hear your balance information through an automated system. There are also multilingual support details available for speakers of other languages.

Call the number and follow the prompts.
Press 1 for English or 2 for Spanish. Live agents can connect to interpreters for over 150 other languages upon request.
Enter your 16-digit card number and four-digit PIN when prompted.
The system will read your food and cash balances and your last deposit. You can press 0 to speak with a representative for extra help.

4. Review Your Last Purchase Receipt

Looking at your most recent store receipt is a quick method for an EBT balance check in West Virginia. After you make a purchase with your EBT card, your remaining SNAP or EBT Cash balance is printed at the bottom of the receipt, just below the transaction total.

5. Make an ATM Inquiry

Visiting an ATM with a QUEST logo allows you to check your EBT Cash balance, but it will not show your SNAP funds. This is a useful way to track your cash benefits when you are on the go.

Find a QUEST-logo ATM.
Insert or swipe your card and enter your PIN.
Choose “Balance Inquiry” and then “Checking” to see your cash balance printed or displayed.

To avoid extra fees when withdrawing money, use a surcharge-free machine. You can find one using the Allpoint Locator or by calling the customer service line and saying “ATM locations.”

Since ATMs only show cash funds, you will need another method to check your SNAP balance. You can use the online portal or download the Benny app to check West Virginia EBT balance for both SNAP and EBT Cash.

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How Can I Keep My EBT Card Secure?

Phishing and spam attacks are on the rise, targeting EBT cardholders with increasingly deceptive texts and calls. Recognizing the various forms these scams can take allows you to take the necessary steps to protect your benefits on time.

How Benefits Are Stolen

Thieves use skimming devices on store card readers to secretly capture your card number and PIN. They also use phishing texts and calls with fake links to trick you into sharing your information. These scams often create false urgency, like a fake alert about your need to check West Virginia EBT balance.

What To Do If Your Benefits Are Stolen

If your routine EBT balance check in West Virginia shows fraud, immediately change your PIN and call the number on your card to report it and freeze the card. A federal program to replace stolen SNAP benefits ended on December 21, 2024. No new replacements are issued, though late claims for thefts before this date may be possible. EBT Cash benefits were never covered.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, cardholders sometimes face other frustrating issues. Knowing how to troubleshoot problems like a damaged card, a forgotten PIN, or a missing balance can get your benefits back on track.

Card Will Not Swipe, Tap, or Insert

If your card is rejected at multiple checkout lanes or ATMs with a “cannot read card” error, the magnetic strip or chip is likely damaged. Over time, the strip can get worn, scratched, or demagnetized from contact with phones or magnets.

Try gently wiping the strip or chip. You can also ask the cashier if a manual card number entry is possible at their store.
Call the customer service line on the back of your card (1-866-545-6502) to request a free replacement, which typically arrives in 7-10 days. Your PIN will remain the same.
If you need a card sooner, ask the agent to mark it for “expedited pick-up” at your local county Department of Human Services office. You will need to bring a photo ID and proof of residence.

Forgotten or Locked PIN

A Mountain State card will automatically lock after the fourth incorrect PIN attempt. This security feature can be inconvenient if you forget your PIN, which can happen if you have not used it in a while.

You can choose a new PIN by using the automated menu at 1-866-545-6502 or by signing into the cardholder portal online.
Have your card number, date of birth, and Social Security Number available for verification.
If you cannot provide the required information, a customer service representative can verify your identity with other details and unlock the card for you.

Zero or Lower-Than-Expected Balance

Benefits are typically deposited between the 1st and 9th of each month. If your account shows a zero balance on your deposit day, it could be because a required recertification was missed or an income change affected your eligibility.

The first step is to check West Virginia EBT balance. You can do this by looking at your last store receipt, calling the customer service line, or using a free balance-check app like Benny.

If funds are not there by the usual date, contact your county DoHS office. You may need to complete a SNAP Recertification or submit an Interim Change Report.
Missing paperwork can be uploaded directly through your WV PATH account to speed up the reinstatement of your benefits.
Once your case is cleared, benefits generally appear within 24 to 48 hours.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you get cash back on eligible purchases at stores like Target, Walmart, Kroger, and others. It also provides a simple way to check EBT balance in West Virginia. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny and receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.