EBT Guides
Mar 19, 2025
Regularly checking your EBT balance is important for cardholders. It helps you manage your benefits effectively, avoid unexpected denials at checkout, and ensure your account is secure.
Staying informed about your balance can also help you budget better and make the most of your benefits.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own pros and cons regarding convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the Benny app. With Benny, you can also get cashback on groceries and other purchases, including at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the Washington EBT Hotline
Cardholders can check their EBT balance by calling the Washington EBT customer service number at 1-888-328-9271. After dialing, select your preferred language, enter your EBT card number, and listen for your balance details. Alternatively, you can use the number printed on the back of your card.
Use Washington's Official SNAP Website
To check your EBT balance online in Washington, follow these steps:
Visit the Washington EBT website.
Log in with your username and password. If you don't have an account, you'll need to create one by clicking on the "Create Account" button and following the registration instructions.
Once logged in, navigate to the "EBT" section of the website.
Select "Check Balance" to view your current EBT balance and recent transactions.
Check at an ATM
EBT cardholders can check their balance at any ATM displaying the Quest® logo. Simply insert your card, enter your PIN, and select the option to check your balance. Note that some ATMs may charge a fee for this service.
Ensure the ATM accepts EBT cards by looking for the Quest® logo before proceeding with your transaction.
Review Store Receipts
EBT users can check their balance by reviewing their purchase receipt, where the balance is typically printed at the bottom after a transaction. Both EBT Food and EBT Cash balances may appear, making it easy to keep track of your benefits.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to your benefits when you need them.
When Funds Are Typically Loaded
In Washington, EBT funds are typically loaded based on the last digit of your case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-888-328-9271.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Washington roll over to the next month and accumulate. For more details, visit the Washington Connection.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-888-328-9271 to report your card lost or stolen. This will freeze your account to prevent unauthorized use.
Request a Replacement Card: While on the call, request a new card. It will be mailed to your registered address within 7-10 business days.
File a Report if Required: Some states may require you to file a report with local authorities. Check the Washington Connection for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, take immediate action to protect your benefits.
Review Your Transaction History Regularly: Regularly check your transaction history to spot any discrepancies as soon as they occur. This can be done through the Washington Connection website or by reviewing your receipts.
Contact Customer Service: If you find any unauthorized or incorrect charges, call the Washington EBT hotline at 1-888-328-9271 to report the issue. Provide details of the transaction in question to help expedite the investigation.
Follow Up as Necessary: After reporting the issue, follow up with customer service to ensure the matter is resolved. Keep a record of your communications and any reference numbers provided.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact customer service at 1-888-328-9271 to request a replacement.
System Outages: Sometimes, system outages can affect card transactions. Check the Washington Connection for any announcements regarding system maintenance or outages.
Reset PIN or Unlock Account
To reset your PIN or unlock your EBT account, follow these steps:
Call the Washington Hotline: Dial 1-888-328-9271 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Use the Washington Connection Portal: Log in to the Washington Connection portal. Once logged in, navigate to the "EBT" section and select "Reset PIN." Follow the instructions to set a new PIN.
Remember to choose a secure PIN and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Just connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
