5 Ways to Check Your Virginia EBT Balance

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Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and cash aid like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Virginia is a smart way to budget your monthly funds. Knowing how to check Virginia EBT balance helps you avoid having a transaction declined at the store.

This guide details several ways to check EBT balance in Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Virginia

You can check your EBT balance in Virginia in several ways. These include checking online through the ConnectEBT website, using the Benny mobile app, calling the 24-hour customer service line, looking at a store receipt, or using a balance inquiry terminal. For EBT Cash benefits, you can also use an ATM to see your available funds.

1. Online Through the ConnectEBT Website

Accessing your account information online is a straightforward way to check Virginia EBT balance.

Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, create an account by entering the primary cardholder’s Social Security number, date of birth, and 16-digit card number, then choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances are displayed on the landing page. You can view your transaction history by using the “Transactions” tab.

2. Using the Benny App

Using a mobile app provides a quick way to see your EBT balance on your smartphone.

Download the Benny app and tap “Get Started.”
Enter your 16-digit EBT card number and PIN to link your account.
The home screen will immediately display your current SNAP and EBT Cash balances and recent transactions.

Benny also provides cash back on eligible purchases at many popular stores, such as Costco, Walmart, and Walgreens.

3. Calling the 24-Hour Customer Service Line

Calling the toll-free number is another option for an EBT balance check in Virginia.

Call 1-866-281-2448 and choose English or wait for other language options.
When prompted, key in your 16-digit card number.
An automated system will read your current SNAP and EBT Cash balances.

Live interpreter service is available for several languages, including Spanish, Vietnamese, Korean, and Chinese, by speaking with an agent.

4. At a Store Receipt or POS Terminal

Checking your balance while you are shopping is a convenient option.

After any purchase made with your EBT card, your remaining balance is printed at the bottom of the store receipt.

You can also perform a free balance inquiry at most grocery store point-of-sale (POS) terminals. Insert or swipe your card, enter your PIN, and choose the “Balance” option to view the amount on-screen.

5. At an ATM

Using an ATM allows you to check EBT balance in Virginia, but it only shows your EBT Cash funds.

Insert your EBT card at any ATM that shows the Quest® or NYCE® logo. Enter your PIN and choose “Balance Inquiry” under the checking account option to see your balance on the screen or on a printed slip.

Since ATMs only display your EBT Cash balance, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

To avoid extra charges, use a surcharge-free machine. You can find one through an Allpoint ATM locator or other networks that allow you to filter for no-fee options.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are becoming more common, targeting EBT users with deceptive texts and calls. Understanding these schemes is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use several methods to steal benefits. Card-skimming devices on POS terminals copy card data and PINs, while phishing involves fake texts or emails tricking you into sharing information. Performing a daily EBT balance check in Virginia helps you spot unauthorized debits quickly.

What to Do If Your Benefits Are Stolen

Change your PIN immediately.
Report the theft to the EBT Helpdesk or local DSS within 30 days.
Submit the signed SNAP EBT Replacement Request form.

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced. This program is discontinued for thefts after that date, and EBT Cash benefits are not federally reimbursable.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems you might face with your EBT card and the straightforward steps to resolve them.

Card Locked or Repeated PIN Errors

Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a security measure. Your card may also be locked if you used the “Lock/Unlock” feature in the ConnectEBT mobile app and forgot to disable it before making a purchase.

Wait 24 hours for the card to unlock automatically or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you manually locked the card, open the ConnectEBT app or log in at the ConnectEBT portal to unlock it.
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.

Benefits Show “$0” or “Pending” on Reload Day

Monthly deposits follow a strict schedule based on the last digit of your SNAP case number. Funds typically arrive just after midnight, so checking too early on your deposit day may show a zero balance.

Verify your deposit date and plan your shopping trips for later in the day.
To perform an EBT balance check in Virginia, you can download the Benny app for balance alerts, use the ConnectEBT app, or call the automated phone system.
If funds are still missing by noon, contact your local Department of Social Services.

“Transaction Declined” at the Grocery Checkout

A transaction can be declined if you attempt to buy items not covered by SNAP, such as hot prepared foods, toiletries, or vitamins. The payment will also fail if you select “Credit” instead of “EBT” on the point-of-sale terminal.

Separate non-SNAP items from your order and pay for them with another method.
Always select “EBT” on the keypad before entering your PIN.
It is a good practice to check Virginia EBT balance before you shop to confirm you have sufficient funds.
If the terminal cannot read your card, ask the cashier to try swiping it through the magnetic stripe reader.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check Virginia EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and cash aid like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Virginia is a smart way to budget your monthly funds. Knowing how to check Virginia EBT balance helps you avoid having a transaction declined at the store.

This guide details several ways to check EBT balance in Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Virginia

You can check your EBT balance in Virginia in several ways. These include checking online through the ConnectEBT website, using the Benny mobile app, calling the 24-hour customer service line, looking at a store receipt, or using a balance inquiry terminal. For EBT Cash benefits, you can also use an ATM to see your available funds.

1. Online Through the ConnectEBT Website

Accessing your account information online is a straightforward way to check Virginia EBT balance.

Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, create an account by entering the primary cardholder’s Social Security number, date of birth, and 16-digit card number, then choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances are displayed on the landing page. You can view your transaction history by using the “Transactions” tab.

2. Using the Benny App

Using a mobile app provides a quick way to see your EBT balance on your smartphone.

Download the Benny app and tap “Get Started.”
Enter your 16-digit EBT card number and PIN to link your account.
The home screen will immediately display your current SNAP and EBT Cash balances and recent transactions.

Benny also provides cash back on eligible purchases at many popular stores, such as Costco, Walmart, and Walgreens.

3. Calling the 24-Hour Customer Service Line

Calling the toll-free number is another option for an EBT balance check in Virginia.

Call 1-866-281-2448 and choose English or wait for other language options.
When prompted, key in your 16-digit card number.
An automated system will read your current SNAP and EBT Cash balances.

Live interpreter service is available for several languages, including Spanish, Vietnamese, Korean, and Chinese, by speaking with an agent.

4. At a Store Receipt or POS Terminal

Checking your balance while you are shopping is a convenient option.

After any purchase made with your EBT card, your remaining balance is printed at the bottom of the store receipt.

You can also perform a free balance inquiry at most grocery store point-of-sale (POS) terminals. Insert or swipe your card, enter your PIN, and choose the “Balance” option to view the amount on-screen.

5. At an ATM

Using an ATM allows you to check EBT balance in Virginia, but it only shows your EBT Cash funds.

Insert your EBT card at any ATM that shows the Quest® or NYCE® logo. Enter your PIN and choose “Balance Inquiry” under the checking account option to see your balance on the screen or on a printed slip.

Since ATMs only display your EBT Cash balance, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

To avoid extra charges, use a surcharge-free machine. You can find one through an Allpoint ATM locator or other networks that allow you to filter for no-fee options.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are becoming more common, targeting EBT users with deceptive texts and calls. Understanding these schemes is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use several methods to steal benefits. Card-skimming devices on POS terminals copy card data and PINs, while phishing involves fake texts or emails tricking you into sharing information. Performing a daily EBT balance check in Virginia helps you spot unauthorized debits quickly.

What to Do If Your Benefits Are Stolen

Change your PIN immediately.
Report the theft to the EBT Helpdesk or local DSS within 30 days.
Submit the signed SNAP EBT Replacement Request form.

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced. This program is discontinued for thefts after that date, and EBT Cash benefits are not federally reimbursable.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems you might face with your EBT card and the straightforward steps to resolve them.

Card Locked or Repeated PIN Errors

Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a security measure. Your card may also be locked if you used the “Lock/Unlock” feature in the ConnectEBT mobile app and forgot to disable it before making a purchase.

Wait 24 hours for the card to unlock automatically or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you manually locked the card, open the ConnectEBT app or log in at the ConnectEBT portal to unlock it.
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.

Benefits Show “$0” or “Pending” on Reload Day

Monthly deposits follow a strict schedule based on the last digit of your SNAP case number. Funds typically arrive just after midnight, so checking too early on your deposit day may show a zero balance.

Verify your deposit date and plan your shopping trips for later in the day.
To perform an EBT balance check in Virginia, you can download the Benny app for balance alerts, use the ConnectEBT app, or call the automated phone system.
If funds are still missing by noon, contact your local Department of Social Services.

“Transaction Declined” at the Grocery Checkout

A transaction can be declined if you attempt to buy items not covered by SNAP, such as hot prepared foods, toiletries, or vitamins. The payment will also fail if you select “Credit” instead of “EBT” on the point-of-sale terminal.

Separate non-SNAP items from your order and pay for them with another method.
Always select “EBT” on the keypad before entering your PIN.
It is a good practice to check Virginia EBT balance before you shop to confirm you have sufficient funds.
If the terminal cannot read your card, ask the cashier to try swiping it through the magnetic stripe reader.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check Virginia EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and cash aid like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Virginia is a smart way to budget your monthly funds. Knowing how to check Virginia EBT balance helps you avoid having a transaction declined at the store.

This guide details several ways to check EBT balance in Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Virginia

You can check your EBT balance in Virginia in several ways. These include checking online through the ConnectEBT website, using the Benny mobile app, calling the 24-hour customer service line, looking at a store receipt, or using a balance inquiry terminal. For EBT Cash benefits, you can also use an ATM to see your available funds.

1. Online Through the ConnectEBT Website

Accessing your account information online is a straightforward way to check Virginia EBT balance.

Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, create an account by entering the primary cardholder’s Social Security number, date of birth, and 16-digit card number, then choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances are displayed on the landing page. You can view your transaction history by using the “Transactions” tab.

2. Using the Benny App

Using a mobile app provides a quick way to see your EBT balance on your smartphone.

Download the Benny app and tap “Get Started.”
Enter your 16-digit EBT card number and PIN to link your account.
The home screen will immediately display your current SNAP and EBT Cash balances and recent transactions.

Benny also provides cash back on eligible purchases at many popular stores, such as Costco, Walmart, and Walgreens.

3. Calling the 24-Hour Customer Service Line

Calling the toll-free number is another option for an EBT balance check in Virginia.

Call 1-866-281-2448 and choose English or wait for other language options.
When prompted, key in your 16-digit card number.
An automated system will read your current SNAP and EBT Cash balances.

Live interpreter service is available for several languages, including Spanish, Vietnamese, Korean, and Chinese, by speaking with an agent.

4. At a Store Receipt or POS Terminal

Checking your balance while you are shopping is a convenient option.

After any purchase made with your EBT card, your remaining balance is printed at the bottom of the store receipt.

You can also perform a free balance inquiry at most grocery store point-of-sale (POS) terminals. Insert or swipe your card, enter your PIN, and choose the “Balance” option to view the amount on-screen.

5. At an ATM

Using an ATM allows you to check EBT balance in Virginia, but it only shows your EBT Cash funds.

Insert your EBT card at any ATM that shows the Quest® or NYCE® logo. Enter your PIN and choose “Balance Inquiry” under the checking account option to see your balance on the screen or on a printed slip.

Since ATMs only display your EBT Cash balance, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

To avoid extra charges, use a surcharge-free machine. You can find one through an Allpoint ATM locator or other networks that allow you to filter for no-fee options.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are becoming more common, targeting EBT users with deceptive texts and calls. Understanding these schemes is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use several methods to steal benefits. Card-skimming devices on POS terminals copy card data and PINs, while phishing involves fake texts or emails tricking you into sharing information. Performing a daily EBT balance check in Virginia helps you spot unauthorized debits quickly.

What to Do If Your Benefits Are Stolen

Change your PIN immediately.
Report the theft to the EBT Helpdesk or local DSS within 30 days.
Submit the signed SNAP EBT Replacement Request form.

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced. This program is discontinued for thefts after that date, and EBT Cash benefits are not federally reimbursable.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems you might face with your EBT card and the straightforward steps to resolve them.

Card Locked or Repeated PIN Errors

Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a security measure. Your card may also be locked if you used the “Lock/Unlock” feature in the ConnectEBT mobile app and forgot to disable it before making a purchase.

Wait 24 hours for the card to unlock automatically or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you manually locked the card, open the ConnectEBT app or log in at the ConnectEBT portal to unlock it.
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.

Benefits Show “$0” or “Pending” on Reload Day

Monthly deposits follow a strict schedule based on the last digit of your SNAP case number. Funds typically arrive just after midnight, so checking too early on your deposit day may show a zero balance.

Verify your deposit date and plan your shopping trips for later in the day.
To perform an EBT balance check in Virginia, you can download the Benny app for balance alerts, use the ConnectEBT app, or call the automated phone system.
If funds are still missing by noon, contact your local Department of Social Services.

“Transaction Declined” at the Grocery Checkout

A transaction can be declined if you attempt to buy items not covered by SNAP, such as hot prepared foods, toiletries, or vitamins. The payment will also fail if you select “Credit” instead of “EBT” on the point-of-sale terminal.

Separate non-SNAP items from your order and pay for them with another method.
Always select “EBT” on the keypad before entering your PIN.
It is a good practice to check Virginia EBT balance before you shop to confirm you have sufficient funds.
If the terminal cannot read your card, ask the cashier to try swiping it through the magnetic stripe reader.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check Virginia EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and cash aid like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Virginia is a smart way to budget your monthly funds. Knowing how to check Virginia EBT balance helps you avoid having a transaction declined at the store.

This guide details several ways to check EBT balance in Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Virginia

You can check your EBT balance in Virginia in several ways. These include checking online through the ConnectEBT website, using the Benny mobile app, calling the 24-hour customer service line, looking at a store receipt, or using a balance inquiry terminal. For EBT Cash benefits, you can also use an ATM to see your available funds.

1. Online Through the ConnectEBT Website

Accessing your account information online is a straightforward way to check Virginia EBT balance.

Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, create an account by entering the primary cardholder’s Social Security number, date of birth, and 16-digit card number, then choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances are displayed on the landing page. You can view your transaction history by using the “Transactions” tab.

2. Using the Benny App

Using a mobile app provides a quick way to see your EBT balance on your smartphone.

Download the Benny app and tap “Get Started.”
Enter your 16-digit EBT card number and PIN to link your account.
The home screen will immediately display your current SNAP and EBT Cash balances and recent transactions.

Benny also provides cash back on eligible purchases at many popular stores, such as Costco, Walmart, and Walgreens.

3. Calling the 24-Hour Customer Service Line

Calling the toll-free number is another option for an EBT balance check in Virginia.

Call 1-866-281-2448 and choose English or wait for other language options.
When prompted, key in your 16-digit card number.
An automated system will read your current SNAP and EBT Cash balances.

Live interpreter service is available for several languages, including Spanish, Vietnamese, Korean, and Chinese, by speaking with an agent.

4. At a Store Receipt or POS Terminal

Checking your balance while you are shopping is a convenient option.

After any purchase made with your EBT card, your remaining balance is printed at the bottom of the store receipt.

You can also perform a free balance inquiry at most grocery store point-of-sale (POS) terminals. Insert or swipe your card, enter your PIN, and choose the “Balance” option to view the amount on-screen.

5. At an ATM

Using an ATM allows you to check EBT balance in Virginia, but it only shows your EBT Cash funds.

Insert your EBT card at any ATM that shows the Quest® or NYCE® logo. Enter your PIN and choose “Balance Inquiry” under the checking account option to see your balance on the screen or on a printed slip.

Since ATMs only display your EBT Cash balance, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

To avoid extra charges, use a surcharge-free machine. You can find one through an Allpoint ATM locator or other networks that allow you to filter for no-fee options.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are becoming more common, targeting EBT users with deceptive texts and calls. Understanding these schemes is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use several methods to steal benefits. Card-skimming devices on POS terminals copy card data and PINs, while phishing involves fake texts or emails tricking you into sharing information. Performing a daily EBT balance check in Virginia helps you spot unauthorized debits quickly.

What to Do If Your Benefits Are Stolen

Change your PIN immediately.
Report the theft to the EBT Helpdesk or local DSS within 30 days.
Submit the signed SNAP EBT Replacement Request form.

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced. This program is discontinued for thefts after that date, and EBT Cash benefits are not federally reimbursable.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems you might face with your EBT card and the straightforward steps to resolve them.

Card Locked or Repeated PIN Errors

Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a security measure. Your card may also be locked if you used the “Lock/Unlock” feature in the ConnectEBT mobile app and forgot to disable it before making a purchase.

Wait 24 hours for the card to unlock automatically or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you manually locked the card, open the ConnectEBT app or log in at the ConnectEBT portal to unlock it.
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.

Benefits Show “$0” or “Pending” on Reload Day

Monthly deposits follow a strict schedule based on the last digit of your SNAP case number. Funds typically arrive just after midnight, so checking too early on your deposit day may show a zero balance.

Verify your deposit date and plan your shopping trips for later in the day.
To perform an EBT balance check in Virginia, you can download the Benny app for balance alerts, use the ConnectEBT app, or call the automated phone system.
If funds are still missing by noon, contact your local Department of Social Services.

“Transaction Declined” at the Grocery Checkout

A transaction can be declined if you attempt to buy items not covered by SNAP, such as hot prepared foods, toiletries, or vitamins. The payment will also fail if you select “Credit” instead of “EBT” on the point-of-sale terminal.

Separate non-SNAP items from your order and pay for them with another method.
Always select “EBT” on the keypad before entering your PIN.
It is a good practice to check Virginia EBT balance before you shop to confirm you have sufficient funds.
If the terminal cannot read your card, ask the cashier to try swiping it through the magnetic stripe reader.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check Virginia EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Your EBT card holds benefits from the Supplemental Nutrition Assistance Program (SNAP) and cash aid like Temporary Assistance for Needy Families (TANF). Regularly performing an EBT balance check in Virginia is a smart way to budget your monthly funds. Knowing how to check Virginia EBT balance helps you avoid having a transaction declined at the store.

This guide details several ways to check EBT balance in Virginia, from using a mobile app to calling the customer service number.

How to Check Your EBT Balance in Virginia

You can check your EBT balance in Virginia in several ways. These include checking online through the ConnectEBT website, using the Benny mobile app, calling the 24-hour customer service line, looking at a store receipt, or using a balance inquiry terminal. For EBT Cash benefits, you can also use an ATM to see your available funds.

1. Online Through the ConnectEBT Website

Accessing your account information online is a straightforward way to check Virginia EBT balance.

Go to the ConnectEBT website and pick “Virginia EBT” from the drop-down menu.
If you are a new user, create an account by entering the primary cardholder’s Social Security number, date of birth, and 16-digit card number, then choose a user ID and password.
After logging in, your current SNAP and EBT Cash balances are displayed on the landing page. You can view your transaction history by using the “Transactions” tab.

2. Using the Benny App

Using a mobile app provides a quick way to see your EBT balance on your smartphone.

Download the Benny app and tap “Get Started.”
Enter your 16-digit EBT card number and PIN to link your account.
The home screen will immediately display your current SNAP and EBT Cash balances and recent transactions.

Benny also provides cash back on eligible purchases at many popular stores, such as Costco, Walmart, and Walgreens.

3. Calling the 24-Hour Customer Service Line

Calling the toll-free number is another option for an EBT balance check in Virginia.

Call 1-866-281-2448 and choose English or wait for other language options.
When prompted, key in your 16-digit card number.
An automated system will read your current SNAP and EBT Cash balances.

Live interpreter service is available for several languages, including Spanish, Vietnamese, Korean, and Chinese, by speaking with an agent.

4. At a Store Receipt or POS Terminal

Checking your balance while you are shopping is a convenient option.

After any purchase made with your EBT card, your remaining balance is printed at the bottom of the store receipt.

You can also perform a free balance inquiry at most grocery store point-of-sale (POS) terminals. Insert or swipe your card, enter your PIN, and choose the “Balance” option to view the amount on-screen.

5. At an ATM

Using an ATM allows you to check EBT balance in Virginia, but it only shows your EBT Cash funds.

Insert your EBT card at any ATM that shows the Quest® or NYCE® logo. Enter your PIN and choose “Balance Inquiry” under the checking account option to see your balance on the screen or on a printed slip.

Since ATMs only display your EBT Cash balance, you can check your SNAP funds by looking at your last store receipt or by using the Benny app.

To avoid extra charges, use a surcharge-free machine. You can find one through an Allpoint ATM locator or other networks that allow you to filter for no-fee options.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks are becoming more common, targeting EBT users with deceptive texts and calls. Understanding these schemes is the first step toward protecting your benefits and taking swift action if they are compromised.

How EBT Benefits Are Stolen

Thieves use several methods to steal benefits. Card-skimming devices on POS terminals copy card data and PINs, while phishing involves fake texts or emails tricking you into sharing information. Performing a daily EBT balance check in Virginia helps you spot unauthorized debits quickly.

What to Do If Your Benefits Are Stolen

Change your PIN immediately.
Report the theft to the EBT Helpdesk or local DSS within 30 days.
Submit the signed SNAP EBT Replacement Request form.

SNAP benefits stolen between October 1, 2022, and December 20, 2024, may be replaced. This program is discontinued for thefts after that date, and EBT Cash benefits are not federally reimbursable.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday issues can disrupt your access to benefits. Here are three common problems you might face with your EBT card and the straightforward steps to resolve them.

Card Locked or Repeated PIN Errors

Entering the wrong PIN four times in a row will automatically lock your card for 24 hours as a security measure. Your card may also be locked if you used the “Lock/Unlock” feature in the ConnectEBT mobile app and forgot to disable it before making a purchase.

Wait 24 hours for the card to unlock automatically or call the Virginia EBT Client Customer Service line at 866-281-2448 to reset your PIN.
If you manually locked the card, open the ConnectEBT app or log in at the ConnectEBT portal to unlock it.
Choose a new four-digit PIN that is not your date of birth or a sequence of repeating numbers.

Benefits Show “$0” or “Pending” on Reload Day

Monthly deposits follow a strict schedule based on the last digit of your SNAP case number. Funds typically arrive just after midnight, so checking too early on your deposit day may show a zero balance.

Verify your deposit date and plan your shopping trips for later in the day.
To perform an EBT balance check in Virginia, you can download the Benny app for balance alerts, use the ConnectEBT app, or call the automated phone system.
If funds are still missing by noon, contact your local Department of Social Services.

“Transaction Declined” at the Grocery Checkout

A transaction can be declined if you attempt to buy items not covered by SNAP, such as hot prepared foods, toiletries, or vitamins. The payment will also fail if you select “Credit” instead of “EBT” on the point-of-sale terminal.

Separate non-SNAP items from your order and pay for them with another method.
Always select “EBT” on the keypad before entering your PIN.
It is a good practice to check Virginia EBT balance before you shop to confirm you have sufficient funds.
If the terminal cannot read your card, ask the cashier to try swiping it through the magnetic stripe reader.

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check Virginia EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, and Costco. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.