EBT and SNAP in North Carolina

Navigating North Carolina's Electronic Benefits Transfer (EBT) system can be complex. To assist, here's an overview:

Checking Your EBT Balance & Getting Cash Back

Check your EBT balance and get cash back on your benefits with the Benny App.

Understanding the North Carolina EBT Card

The North Carolina EBT Card functions similarly to a debit or credit card, loaded with food stamps and/or cash benefits. It's accepted at authorized stores. Upon approval for benefits, you'll receive this card. For assistance, contact North Carolina's EBT customer service at 1-888-622-7328.

Applying for Food Stamps

The most straightforward method to apply for food stamps is online through the NC ePASS portal. Alternatively, you can apply in person by reaching out to your local Department of Social Services (DSS) office or calling the North Carolina SNAP hotline at 1-800-662-7030.

Renewing Your Food Stamps

It's crucial to renew your food stamps before your certification period ends, which typically ranges from 6 to 12 months for most North Carolina households. Confirm your specific certification period with your caseworker.

EBT Deposit Schedule

Benefits are distributed between the 3rd and the 21st of every month, based on the last digit of your Social Security Number (SSN). For example, if your SSN ends in 1, benefits are available on the 3rd of the month.

Reporting Changes

To report changes such as income adjustments, household size, or address updates, contact your local DSS office or call the North Carolina SNAP hotline at 1-800-662-7030.

Replacing a Lost or Stolen EBT Card

If your EBT card is lost or stolen, immediately call the North Carolina EBT customer service at 1-888-622-7328 to report it and request a replacement.

Additional Benefits

Beyond SNAP, North Carolina offers programs like WIC (Women, Infants, and Children) and TANF (Temporary Assistance for Needy Families). For more information on these programs and to determine eligibility, visit the North Carolina Department of Health and Human Services.