EBT and SNAP in Massachusetts

Managing Massachusett's Electronic Benefits Transfer (EBT) system can be complex. To assist, here's an overview:

Checking Your EBT Balance & Getting Cash Back

Check your EBT balance and get cash back on your benefits with the Benny App.

Understanding the Bay State Access Card

The Bay State Access Card functions similarly to a debit or credit card, loaded with food stamps and/or cash benefits. It's accepted at authorized stores. Upon approval for benefits, you'll receive this card. For assistance, contact Massachusetts's EBT customer service at 1-800-997-2555.

Applying for Food Stamps

The most straightforward method to apply for food stamps is online through the DTA Connect portal. Alternatively, you can apply in person by reaching out to your local Department of Transitional Assistance (DTA) office or calling the Massachusetts SNAP hotline at 1-877-382-2363.

Renewing Your Food Stamps

It's crucial to renew your food stamps before your certification period ends, which typically ranges from 6 to 12 months for most Massachusetts households. Confirm your specific certification period with your caseworker.

EBT Deposit Schedule

Benefits are distributed between the 1st and 14th of each month, determined by the last digit of your Social Security Number. For example, if your SSN ends in 1, benefits are available on the 2nd of the month.

Reporting Changes

To report changes such as income adjustments, household size, or address updates, contact your local DTA office or call the Massachusetts SNAP hotline at 1-877-382-2363.

Replacing a Lost or Stolen EBT Card

If your EBT card is lost or stolen, immediately call the Massachusetts EBT customer service at 1-800-997-2555 to report it and request a replacement.

Additional Benefits

Beyond SNAP, Massachusetts offers programs like WIC (Women, Infants, and Children) and TAFDC (Transitional Aid to Families with Dependent Children). For more information on these programs and to determine eligibility, visit the Massachusetts Department of Transitional Assistance.