EBT and SNAP in Iowa

Navigating Iowa's Electronic Benefits Transfer (EBT) system can be complex. To assist, here's an overview:

Checking Your EBT Balance & Getting Cash Back

Check your EBT balance and get cash back on your benefits with the Benny App.

Understanding the Iowa EBT Card

The Iowa EBT Card functions similarly to a debit or credit card, loaded with food stamps and/or cash benefits. It's accepted at authorized stores. Upon approval for benefits, you'll receive this card. For assistance, contact Iowa's EBT customer service at 1-800-359-5802.

Applying for Food Stamps

The most straightforward method to apply for food stamps is online through the DHS Services Portal. Alternatively, you can apply in person by reaching out to your local office or calling the Iowa SNAP hotline at 1-877-347-5678.

Renewing Your Food Stamps

It's crucial to renew your food stamps before your certification period ends, which typically ranges from 6 to 12 months for most Iowa households. Confirm your specific certification period with your caseworker.

EBT Deposit Schedule

Benefits are distributed over the first 10 calendar days of each month, based on the first letter of your last name. For example, if your last name begins with A or B, benefits are available on the 1st of the month.

Reporting Changes

To report changes such as income adjustments, household size, or address updates, contact your local office or call the Iowa SNAP hotline at 1-877-347-5678.

Replacing a Lost or Stolen EBT Card

If your EBT card is lost or stolen, immediately call the Iowa EBT customer service at 1-800-359-5802 to report it and request a replacement.

Additional Benefits

Beyond SNAP, Iowa offers programs like WIC (Women, Infants, and Children) and TANF (Temporary Assistance for Needy Families). For more information on these programs and to determine eligibility, visit the Iowa Department of Human Services.