<p>Louisiana EBT Customer Service: How to Get Help & Common Issues</p> <p> </p>

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Dealing with your EBT benefits in Louisiana shouldn't be a source of frustration. Whether you're a current cardholder who needs to report a lost card or reset your PIN, or you're just starting and have questions about the application, this guide has you covered with all the contact information and troubleshooting steps you need.

How to Contact EBT Customer Service in Louisiana

You can reach the Louisiana EBT customer service department through several different channels.

Phone: For questions about your case or eligibility, call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with a live agent. This line is open Monday through Friday, 7:30 a.m. to 6:00 p.m. CT. For automated help with your card, like activation or balance inquiries, call the EBT card line at 1-888-997-1117.
Email: You can send written questions to LAHelpU.DCFS@la.gov. To help staff find your case, be sure to include your name, contact information, and the last four digits of your Social Security number in your message.
Mail: If you need to submit documents, you can send them to the Document Processing Center at this address: DCFS Economic Stability, Document Processing Center, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: Louisiana does not have an online office locator tool. To find your nearest parish office, you can either call LAHelpU at 1-888-524-3578 or find instructions for submitting applications at a local office on the state's SNAP application page.

Multi-Lingual Support

Louisiana provides interpretation services for EBT inquiries through its main customer service phone lines. Both the LAHelpU and LifeInCheck EBT systems begin with language selection prompts, with common options including Spanish, Vietnamese, and Chinese. Callers can listen to the initial options on either line to hear the full menu of available languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might encounter a few bumps along the road. Common problems range from a lost card to a mysterious zero balance. Knowing the right steps to take can help you resolve these issues quickly and restore access to your benefits.

Lost, Stolen, or Damaged Card

Losing your Louisiana Purchase EBT card or having it stolen cuts off access to your benefits. Taking immediate action is the best way to protect your account and get a replacement card on its way.

Immediately deactivate your card through the Card Management section of the LifeInCheck EBT mobile app or LifeInCheckEBT.com.
You can also report the card lost or stolen by calling the Louisiana EBT customer service line at 1-888-997-1117.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
When the new card arrives, activate it and choose a new PIN before you try to use it.
Review your recent transactions and report any unauthorized activity to customer service within 30 days.

Forgotten PIN or Locked Account

Forgetting your PIN can prevent you from using your benefits. Entering the wrong PIN three times in a row will automatically freeze your account for security, but access is restored after midnight.

If your account is frozen, wait until after midnight before attempting to reset your PIN.
Open the LifeInCheck app or website, go to Card Management, and select the option to change your PIN.
Choose a new four-digit number that is difficult to guess and avoid patterns like 1111 or 1234.
Memorize the new PIN and keep it secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or checkout to make sure it works before your next big shopping trip.

Missing Deposits or Zero Balance

If your balance is zero or a monthly deposit has not appeared, the reason is often related to the payment schedule, card activation, or pending paperwork. There are a few things you can check on your own.

First, check the EBT deposit schedule for Louisiana. Regular SNAP benefits are added between the 1st and 14th of each month.
You can see your real-time SNAP and EBT Cash balance with a free app like Benny or by logging into the LifeInCheckEBT.com portal.
Remember that deposits falling on weekends or holidays may be delayed until the next business day.
Confirm your card is activated. Some cards, like DSNAP and P-EBT, will not show a balance until they are activated.
Verify that all your recertification paperwork is complete and your personal information is correct on file.

Suspected Fraud or Benefit Theft

Unfortunately, benefit theft from card skimming devices and phishing scams can happen. A quick response is the best way to minimize any potential losses from your account.

Change your PIN immediately. You can do this through the LifeInCheck app, its website, or by calling the automated phone line.
Always inspect card readers at checkout. Avoid any that look loose or tampered with, and shield the keypad with your hand when entering your PIN.
Review your transaction history daily for charges you do not recognize and report them right away.
Request a replacement card to prevent further fraudulent use of your compromised card data.
If benefits were stolen, you should also report the fraud to the DCFS LAHelpU Customer Service Center.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT benefits in Louisiana shouldn't be a source of frustration. Whether you're a current cardholder who needs to report a lost card or reset your PIN, or you're just starting and have questions about the application, this guide has you covered with all the contact information and troubleshooting steps you need.

How to Contact EBT Customer Service in Louisiana

You can reach the Louisiana EBT customer service department through several different channels.

Phone: For questions about your case or eligibility, call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with a live agent. This line is open Monday through Friday, 7:30 a.m. to 6:00 p.m. CT. For automated help with your card, like activation or balance inquiries, call the EBT card line at 1-888-997-1117.
Email: You can send written questions to LAHelpU.DCFS@la.gov. To help staff find your case, be sure to include your name, contact information, and the last four digits of your Social Security number in your message.
Mail: If you need to submit documents, you can send them to the Document Processing Center at this address: DCFS Economic Stability, Document Processing Center, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: Louisiana does not have an online office locator tool. To find your nearest parish office, you can either call LAHelpU at 1-888-524-3578 or find instructions for submitting applications at a local office on the state's SNAP application page.

Multi-Lingual Support

Louisiana provides interpretation services for EBT inquiries through its main customer service phone lines. Both the LAHelpU and LifeInCheck EBT systems begin with language selection prompts, with common options including Spanish, Vietnamese, and Chinese. Callers can listen to the initial options on either line to hear the full menu of available languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might encounter a few bumps along the road. Common problems range from a lost card to a mysterious zero balance. Knowing the right steps to take can help you resolve these issues quickly and restore access to your benefits.

Lost, Stolen, or Damaged Card

Losing your Louisiana Purchase EBT card or having it stolen cuts off access to your benefits. Taking immediate action is the best way to protect your account and get a replacement card on its way.

Immediately deactivate your card through the Card Management section of the LifeInCheck EBT mobile app or LifeInCheckEBT.com.
You can also report the card lost or stolen by calling the Louisiana EBT customer service line at 1-888-997-1117.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
When the new card arrives, activate it and choose a new PIN before you try to use it.
Review your recent transactions and report any unauthorized activity to customer service within 30 days.

Forgotten PIN or Locked Account

Forgetting your PIN can prevent you from using your benefits. Entering the wrong PIN three times in a row will automatically freeze your account for security, but access is restored after midnight.

If your account is frozen, wait until after midnight before attempting to reset your PIN.
Open the LifeInCheck app or website, go to Card Management, and select the option to change your PIN.
Choose a new four-digit number that is difficult to guess and avoid patterns like 1111 or 1234.
Memorize the new PIN and keep it secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or checkout to make sure it works before your next big shopping trip.

Missing Deposits or Zero Balance

If your balance is zero or a monthly deposit has not appeared, the reason is often related to the payment schedule, card activation, or pending paperwork. There are a few things you can check on your own.

First, check the EBT deposit schedule for Louisiana. Regular SNAP benefits are added between the 1st and 14th of each month.
You can see your real-time SNAP and EBT Cash balance with a free app like Benny or by logging into the LifeInCheckEBT.com portal.
Remember that deposits falling on weekends or holidays may be delayed until the next business day.
Confirm your card is activated. Some cards, like DSNAP and P-EBT, will not show a balance until they are activated.
Verify that all your recertification paperwork is complete and your personal information is correct on file.

Suspected Fraud or Benefit Theft

Unfortunately, benefit theft from card skimming devices and phishing scams can happen. A quick response is the best way to minimize any potential losses from your account.

Change your PIN immediately. You can do this through the LifeInCheck app, its website, or by calling the automated phone line.
Always inspect card readers at checkout. Avoid any that look loose or tampered with, and shield the keypad with your hand when entering your PIN.
Review your transaction history daily for charges you do not recognize and report them right away.
Request a replacement card to prevent further fraudulent use of your compromised card data.
If benefits were stolen, you should also report the fraud to the DCFS LAHelpU Customer Service Center.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT benefits in Louisiana shouldn't be a source of frustration. Whether you're a current cardholder who needs to report a lost card or reset your PIN, or you're just starting and have questions about the application, this guide has you covered with all the contact information and troubleshooting steps you need.

How to Contact EBT Customer Service in Louisiana

You can reach the Louisiana EBT customer service department through several different channels.

Phone: For questions about your case or eligibility, call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with a live agent. This line is open Monday through Friday, 7:30 a.m. to 6:00 p.m. CT. For automated help with your card, like activation or balance inquiries, call the EBT card line at 1-888-997-1117.
Email: You can send written questions to LAHelpU.DCFS@la.gov. To help staff find your case, be sure to include your name, contact information, and the last four digits of your Social Security number in your message.
Mail: If you need to submit documents, you can send them to the Document Processing Center at this address: DCFS Economic Stability, Document Processing Center, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: Louisiana does not have an online office locator tool. To find your nearest parish office, you can either call LAHelpU at 1-888-524-3578 or find instructions for submitting applications at a local office on the state's SNAP application page.

Multi-Lingual Support

Louisiana provides interpretation services for EBT inquiries through its main customer service phone lines. Both the LAHelpU and LifeInCheck EBT systems begin with language selection prompts, with common options including Spanish, Vietnamese, and Chinese. Callers can listen to the initial options on either line to hear the full menu of available languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might encounter a few bumps along the road. Common problems range from a lost card to a mysterious zero balance. Knowing the right steps to take can help you resolve these issues quickly and restore access to your benefits.

Lost, Stolen, or Damaged Card

Losing your Louisiana Purchase EBT card or having it stolen cuts off access to your benefits. Taking immediate action is the best way to protect your account and get a replacement card on its way.

Immediately deactivate your card through the Card Management section of the LifeInCheck EBT mobile app or LifeInCheckEBT.com.
You can also report the card lost or stolen by calling the Louisiana EBT customer service line at 1-888-997-1117.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
When the new card arrives, activate it and choose a new PIN before you try to use it.
Review your recent transactions and report any unauthorized activity to customer service within 30 days.

Forgotten PIN or Locked Account

Forgetting your PIN can prevent you from using your benefits. Entering the wrong PIN three times in a row will automatically freeze your account for security, but access is restored after midnight.

If your account is frozen, wait until after midnight before attempting to reset your PIN.
Open the LifeInCheck app or website, go to Card Management, and select the option to change your PIN.
Choose a new four-digit number that is difficult to guess and avoid patterns like 1111 or 1234.
Memorize the new PIN and keep it secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or checkout to make sure it works before your next big shopping trip.

Missing Deposits or Zero Balance

If your balance is zero or a monthly deposit has not appeared, the reason is often related to the payment schedule, card activation, or pending paperwork. There are a few things you can check on your own.

First, check the EBT deposit schedule for Louisiana. Regular SNAP benefits are added between the 1st and 14th of each month.
You can see your real-time SNAP and EBT Cash balance with a free app like Benny or by logging into the LifeInCheckEBT.com portal.
Remember that deposits falling on weekends or holidays may be delayed until the next business day.
Confirm your card is activated. Some cards, like DSNAP and P-EBT, will not show a balance until they are activated.
Verify that all your recertification paperwork is complete and your personal information is correct on file.

Suspected Fraud or Benefit Theft

Unfortunately, benefit theft from card skimming devices and phishing scams can happen. A quick response is the best way to minimize any potential losses from your account.

Change your PIN immediately. You can do this through the LifeInCheck app, its website, or by calling the automated phone line.
Always inspect card readers at checkout. Avoid any that look loose or tampered with, and shield the keypad with your hand when entering your PIN.
Review your transaction history daily for charges you do not recognize and report them right away.
Request a replacement card to prevent further fraudulent use of your compromised card data.
If benefits were stolen, you should also report the fraud to the DCFS LAHelpU Customer Service Center.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT benefits in Louisiana shouldn't be a source of frustration. Whether you're a current cardholder who needs to report a lost card or reset your PIN, or you're just starting and have questions about the application, this guide has you covered with all the contact information and troubleshooting steps you need.

How to Contact EBT Customer Service in Louisiana

You can reach the Louisiana EBT customer service department through several different channels.

Phone: For questions about your case or eligibility, call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with a live agent. This line is open Monday through Friday, 7:30 a.m. to 6:00 p.m. CT. For automated help with your card, like activation or balance inquiries, call the EBT card line at 1-888-997-1117.
Email: You can send written questions to LAHelpU.DCFS@la.gov. To help staff find your case, be sure to include your name, contact information, and the last four digits of your Social Security number in your message.
Mail: If you need to submit documents, you can send them to the Document Processing Center at this address: DCFS Economic Stability, Document Processing Center, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: Louisiana does not have an online office locator tool. To find your nearest parish office, you can either call LAHelpU at 1-888-524-3578 or find instructions for submitting applications at a local office on the state's SNAP application page.

Multi-Lingual Support

Louisiana provides interpretation services for EBT inquiries through its main customer service phone lines. Both the LAHelpU and LifeInCheck EBT systems begin with language selection prompts, with common options including Spanish, Vietnamese, and Chinese. Callers can listen to the initial options on either line to hear the full menu of available languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might encounter a few bumps along the road. Common problems range from a lost card to a mysterious zero balance. Knowing the right steps to take can help you resolve these issues quickly and restore access to your benefits.

Lost, Stolen, or Damaged Card

Losing your Louisiana Purchase EBT card or having it stolen cuts off access to your benefits. Taking immediate action is the best way to protect your account and get a replacement card on its way.

Immediately deactivate your card through the Card Management section of the LifeInCheck EBT mobile app or LifeInCheckEBT.com.
You can also report the card lost or stolen by calling the Louisiana EBT customer service line at 1-888-997-1117.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
When the new card arrives, activate it and choose a new PIN before you try to use it.
Review your recent transactions and report any unauthorized activity to customer service within 30 days.

Forgotten PIN or Locked Account

Forgetting your PIN can prevent you from using your benefits. Entering the wrong PIN three times in a row will automatically freeze your account for security, but access is restored after midnight.

If your account is frozen, wait until after midnight before attempting to reset your PIN.
Open the LifeInCheck app or website, go to Card Management, and select the option to change your PIN.
Choose a new four-digit number that is difficult to guess and avoid patterns like 1111 or 1234.
Memorize the new PIN and keep it secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or checkout to make sure it works before your next big shopping trip.

Missing Deposits or Zero Balance

If your balance is zero or a monthly deposit has not appeared, the reason is often related to the payment schedule, card activation, or pending paperwork. There are a few things you can check on your own.

First, check the EBT deposit schedule for Louisiana. Regular SNAP benefits are added between the 1st and 14th of each month.
You can see your real-time SNAP and EBT Cash balance with a free app like Benny or by logging into the LifeInCheckEBT.com portal.
Remember that deposits falling on weekends or holidays may be delayed until the next business day.
Confirm your card is activated. Some cards, like DSNAP and P-EBT, will not show a balance until they are activated.
Verify that all your recertification paperwork is complete and your personal information is correct on file.

Suspected Fraud or Benefit Theft

Unfortunately, benefit theft from card skimming devices and phishing scams can happen. A quick response is the best way to minimize any potential losses from your account.

Change your PIN immediately. You can do this through the LifeInCheck app, its website, or by calling the automated phone line.
Always inspect card readers at checkout. Avoid any that look loose or tampered with, and shield the keypad with your hand when entering your PIN.
Review your transaction history daily for charges you do not recognize and report them right away.
Request a replacement card to prevent further fraudulent use of your compromised card data.
If benefits were stolen, you should also report the fraud to the DCFS LAHelpU Customer Service Center.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.

SHARE

Dealing with your EBT benefits in Louisiana shouldn't be a source of frustration. Whether you're a current cardholder who needs to report a lost card or reset your PIN, or you're just starting and have questions about the application, this guide has you covered with all the contact information and troubleshooting steps you need.

How to Contact EBT Customer Service in Louisiana

You can reach the Louisiana EBT customer service department through several different channels.

Phone: For questions about your case or eligibility, call the LAHelpU Customer Service Center at 1-888-524-3578 to speak with a live agent. This line is open Monday through Friday, 7:30 a.m. to 6:00 p.m. CT. For automated help with your card, like activation or balance inquiries, call the EBT card line at 1-888-997-1117.
Email: You can send written questions to LAHelpU.DCFS@la.gov. To help staff find your case, be sure to include your name, contact information, and the last four digits of your Social Security number in your message.
Mail: If you need to submit documents, you can send them to the Document Processing Center at this address: DCFS Economic Stability, Document Processing Center, P.O. Box 260031, Baton Rouge, LA 70826.
In-Person: Louisiana does not have an online office locator tool. To find your nearest parish office, you can either call LAHelpU at 1-888-524-3578 or find instructions for submitting applications at a local office on the state's SNAP application page.

Multi-Lingual Support

Louisiana provides interpretation services for EBT inquiries through its main customer service phone lines. Both the LAHelpU and LifeInCheck EBT systems begin with language selection prompts, with common options including Spanish, Vietnamese, and Chinese. Callers can listen to the initial options on either line to hear the full menu of available languages.

Track Your EBT Balance & Get Cash Back on SNAP

Download the app

Common EBT-Related Issues and How to Resolve Them

While your EBT card is a convenient tool, you might encounter a few bumps along the road. Common problems range from a lost card to a mysterious zero balance. Knowing the right steps to take can help you resolve these issues quickly and restore access to your benefits.

Lost, Stolen, or Damaged Card

Losing your Louisiana Purchase EBT card or having it stolen cuts off access to your benefits. Taking immediate action is the best way to protect your account and get a replacement card on its way.

Immediately deactivate your card through the Card Management section of the LifeInCheck EBT mobile app or LifeInCheckEBT.com.
You can also report the card lost or stolen by calling the Louisiana EBT customer service line at 1-888-997-1117.
Request a replacement card and confirm your mailing address. A new card typically arrives in 7–10 business days.
When the new card arrives, activate it and choose a new PIN before you try to use it.
Review your recent transactions and report any unauthorized activity to customer service within 30 days.

Forgotten PIN or Locked Account

Forgetting your PIN can prevent you from using your benefits. Entering the wrong PIN three times in a row will automatically freeze your account for security, but access is restored after midnight.

If your account is frozen, wait until after midnight before attempting to reset your PIN.
Open the LifeInCheck app or website, go to Card Management, and select the option to change your PIN.
Choose a new four-digit number that is difficult to guess and avoid patterns like 1111 or 1234.
Memorize the new PIN and keep it secret. Never write it on the card or share it with anyone.
Test the new PIN at an ATM or checkout to make sure it works before your next big shopping trip.

Missing Deposits or Zero Balance

If your balance is zero or a monthly deposit has not appeared, the reason is often related to the payment schedule, card activation, or pending paperwork. There are a few things you can check on your own.

First, check the EBT deposit schedule for Louisiana. Regular SNAP benefits are added between the 1st and 14th of each month.
You can see your real-time SNAP and EBT Cash balance with a free app like Benny or by logging into the LifeInCheckEBT.com portal.
Remember that deposits falling on weekends or holidays may be delayed until the next business day.
Confirm your card is activated. Some cards, like DSNAP and P-EBT, will not show a balance until they are activated.
Verify that all your recertification paperwork is complete and your personal information is correct on file.

Suspected Fraud or Benefit Theft

Unfortunately, benefit theft from card skimming devices and phishing scams can happen. A quick response is the best way to minimize any potential losses from your account.

Change your PIN immediately. You can do this through the LifeInCheck app, its website, or by calling the automated phone line.
Always inspect card readers at checkout. Avoid any that look loose or tampered with, and shield the keypad with your hand when entering your PIN.
Review your transaction history daily for charges you do not recognize and report them right away.
Request a replacement card to prevent further fraudulent use of your compromised card data.
If benefits were stolen, you should also report the fraud to the DCFS LAHelpU Customer Service Center.

Manage Your EBT Benefits and Get Cashback with Benny

Benny is a free app that lets you check your EBT balance in real-time and earn cash back on eligible purchases at stores like Walmart, Target, and Kroger. To get started, simply link your EBT card to the app. After a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more from your EBT benefits.