EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps you manage your benefits effectively, ensuring you have enough funds for your needs. It also allows you to spot any unauthorized transactions quickly and avoid potential disruptions in your benefits.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each offering different levels of convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app to manage your EBT benefits more effectively. It's completely free with no hidden fees.
Call the Oregon EBT Hotline
Cardholders can check their EBT balance by calling the Oregon EBT customer service number at 1-888-997-4447. After dialing, select your preferred language, enter your EBT card number, and listen for your balance details. Alternatively, you can use the number printed on the back of your card.
Use Oregon's Official SNAP Website
To check your EBT balance online in Oregon, follow these steps:
Visit the Oregon EBT website.
Click on the "Cardholder Login" button.
Enter your User ID and Password. If you do not have an account, click on "Register Here" to create one.
Once logged in, navigate to the "Account Summary" section to view your current EBT balance.
Check at an ATM
To check your EBT balance at an ATM, insert your card and enter your PIN. Ensure the ATM displays the Quest® logo, indicating it accepts EBT cards. Follow the on-screen instructions to view your balance.
Note that some ATMs may charge a fee for balance inquiries, so it's best to use one that offers free services for EBT cardholders.
Review Store Receipts
After making a purchase, EBT users can check their balance by looking at the bottom of their receipt, where the remaining EBT Food and EBT Cash balances are typically printed. This quick and easy method helps you keep track of your funds without any extra steps.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and manage your budget more effectively.
When Funds Are Typically Loaded
In Oregon, EBT funds are typically loaded based on the last digit of your Social Security Number (SSN). This staggered system helps manage the distribution process efficiently. Knowing your deposit schedule can help you manage your balance and budget more effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-888-997-4447.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Oregon roll over to the next month and accumulate. However, benefits will expire if not used within 12 months.
How to Fix Common Issues with EBT Cards
Sometimes your EBT card might not function properly, even if everything appears to be in order. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-888-997-4447 to report your card lost or stolen. This will help prevent unauthorized use.
Request a Replacement Card: Ask the customer service representative to send you a new card. It typically arrives within 7-10 business days.
File a Report if Required: Depending on your situation, you may need to file a report with your local SNAP office or law enforcement.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, take immediate action to protect your benefits.
Review Your Transaction History Regularly: Make it a habit to check your transaction history frequently. This helps you spot any discrepancies early.
Contact Customer Service: Call the Oregon EBT hotline at 1-888-997-4447 to report any unauthorized or incorrect charges. Provide as much detail as possible to help resolve the issue quickly.
Follow Up as Necessary: Keep track of your report and follow up with customer service if the issue is not resolved promptly. Document all communications for future reference.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact customer service to request a replacement.
System Outages: Sometimes, system outages or maintenance can cause temporary declines. Check the Oregon EBT website for any announcements regarding system issues.
Reset PIN or Unlock Account
If you need to reset your PIN or unlock your EBT account, follow these steps:
Call the Oregon Hotline: Dial 1-888-997-4447 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Log in to the Oregon EBT Portal: Visit the Oregon EBT Portal and log in with your User ID and Password.
Navigate to the "Account Management" section.
Select "Reset PIN" and follow the instructions to set a new PIN.
Remember to choose a secure PIN and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Just connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
