EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps you manage your benefits effectively. It ensures you have enough funds for your needs and helps you avoid declined transactions.
Additionally, it allows you to spot any unauthorized charges quickly.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own advantages and disadvantages in terms of convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the Benny app. With Benny, you can also get cashback on groceries and other purchases, including at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the Oklahoma EBT Hotline
Cardholders can check their EBT balance by calling the Oklahoma EBT customer service number at 1-888-328-6551. After dialing, select your preferred language, enter your EBT card number when prompted, and listen for your balance details. Alternatively, you can use the number printed on the back of your card.
Use Oklahoma's Official SNAP Website
To check your EBT balance online in Oklahoma, follow these steps:
Visit the Oklahoma EBT website.
Click on the "Cardholder Login" button.
Enter your User ID and Password. If you do not have an account, click on "Register Here" to create one.
Once logged in, navigate to the balance check section to view your current EBT balance.
Check at an ATM
Insert your EBT card into any ATM displaying the Quest® logo. Follow the on-screen instructions to check your balance. Note that some ATMs may charge a fee for balance inquiries.
Ensure the ATM accepts EBT cards by looking for the Quest® logo before proceeding. This method provides a quick and convenient way to access your balance.
Review Store Receipts
EBT users can check their balance by reviewing their purchase receipt, where the balance is typically printed at the bottom after a transaction. Both EBT Food and EBT Cash balances may appear, making it easy to keep track of your funds.
Know Your EBT Benefits Schedule
Understanding when your EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to funds when you need them most.
When Funds Are Typically Loaded
In Oklahoma, EBT funds are typically loaded based on the last digit of the recipient's case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-888-328-6551.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in Oklahoma roll over to the next month. However, benefits will expire after 365 days of inactivity. For more details, visit the Oklahoma EBT website.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are the solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-888-328-6551 to report your card as lost or stolen. This will help prevent unauthorized use.
Request a Replacement Card: While on the call, request a new card. It will be mailed to your registered address within 7-10 business days.
File a Report if Required: Some cases may require you to file a report with your local SNAP office. Check the Oklahoma EBT website for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, it's crucial to act quickly to secure your benefits and resolve the issue. Here are the steps you should take:
Review Your Transaction History Regularly: Regularly check your transaction history to spot any discrepancies as soon as they occur. This can be done through the Oklahoma EBT website or by reviewing your receipts.
Contact Customer Service: If you find any unauthorized or incorrect charges, immediately contact the Oklahoma EBT hotline at 1-888-328-6551 to report the issue. Provide them with details of the transaction in question.
Follow Up as Necessary: After reporting the issue, follow up with customer service to ensure the problem is resolved. Keep a record of your communications and any reference numbers provided.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly spot any incorrect charges and take immediate action.
Fix Card Declines With Balance Available
Experiencing a card decline despite having a sufficient balance can be frustrating. Here are three possible reasons and how to address them:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. If you have forgotten your PIN, you can reset it by calling the EBT hotline at 1-888-328-6551 or by visiting the ConnectEBT website.
Expired Card: Verify the expiration date on your EBT card. If your card has expired, contact customer service at 1-888-328-6551 to request a replacement.
System Outages: Occasionally, system outages can prevent transactions from being processed. Check the ConnectEBT website or call customer service to confirm if there are any ongoing issues.
Reset PIN or Unlock Account
Resetting your PIN or unlocking your EBT account can be done through two main methods:
Call the Oklahoma Hotline: Dial 1-888-328-6551 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Log in to the Oklahoma EBT Website: Visit the Oklahoma EBT website and log in with your User ID and Password. Navigate to the account settings and follow the instructions to reset your PIN.
When choosing a new PIN, ensure it is secure and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Simply connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
