5 Ways to Check Your North Carolina EBT Balance

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Whether you receive benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash from programs like Temporary Assistance for Needy Families (TANF), your EBT card is your lifeline. Knowing how to check North Carolina EBT balance helps you manage your budget and avoid running out of funds.

This guide will show you how to check EBT balance in North Carolina using several methods, from a mobile app to EBT Customer Service phone calls.

How to Check Your EBT Balance in North Carolina

You can check your EBT balance in North Carolina in several ways. These include checking online through the ebtEDGE portal, using the Benny mobile app, calling the automated customer service line, making an inquiry at an ATM, or simply looking at your last grocery store receipt. Each method gives you quick access to your current SNAP and EBT Cash funds.

1. Check Your Balance Online

Accessing your account information through the state's official web portal is a straightforward way to perform an EBT balance check in North Carolina.

Go to the ebtEDGE portal or the NCDHHS EBT page and choose “Cardholder Login.”
Enter your 16-digit EBT card number without spaces and press “Login.”
Type in your PIN to access your account summary.
Your current Food & Nutrition Services (SNAP) and Work First (TANF) EBT Cash balances will be displayed at the top of the page.

2. Use the Benny Mobile App

Using a mobile app provides a convenient method to check North Carolina EBT balance from anywhere.

Download the Benny app and create a free account with your phone number or email.
Enter your zip code, then link your EBT card by providing the card number and the last four digits of your SSN or your zip code.
Tap “Balance” on the home screen to see your current SNAP and EBT Cash balances instantly.

Benny also offers cashback on eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the 24-Hour Customer Service Line

Calling the toll-free EBT Customer Service line at 1-888-622-7328 lets you hear your balance over the phone.

Follow the voice prompts after calling. Spanish instructions begin after the English ones, and live agents can provide assistance with the help of interpreters, with full language-access details available online.
Speak or enter your 16-digit card number, followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances.
You can press “0” or stay on the line to speak with an agent for help with a lost, stolen, or blocked card.

4. Make an ATM Balance Inquiry

Checking your EBT Cash balance is possible at many ATMs, though some may not show your SNAP balance.

Find a surcharge-free machine using an Allpoint Locator to avoid fees.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Select “Checking” for your EBT Cash balance or “Food Stamp” for your SNAP balance, though the wording may vary.
Your balance will appear on the screen and can be printed on a receipt.

If an ATM only shows your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE online portal or by using the Benny app.

5. Check Your Last Store Receipt

Reviewing your most recent store receipt is a simple way to confirm your funds. After every purchase made with your EBT card, the printed receipt will list your remaining SNAP (FNS) and EBT Cash (TANF) balances at the bottom.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise, making it more important than ever to be vigilant. Recognizing the different forms these scams can take is the first step in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use physical skimmers on card readers to copy your card data and cameras to steal your PIN. They also use digital "smishing" texts with fake links, sometimes disguised as a way to check North Carolina EBT balance, to trick you into revealing your card number. Criminals then clone your card and drain your account.

What to Do If Your Benefits Are Stolen

If you suspect fraud, freeze your card and call for a replacement. The authority to replace stolen SNAP benefits expired on December 21, 2024. As of that date, neither stolen SNAP nor Work First/TANF cash benefits are reimbursed. Victims receive a new card, but the stolen funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your access to benefits. Here are three common EBT card problems and the straightforward steps you can take to resolve them quickly.

Card Is Locked or You Forgot Your PIN

If the wrong PIN is entered four times in a row, the North Carolina system automatically locks the card until after 12:01 a.m. the next day. This can happen due to repeated keypad errors, a child guessing the PIN, or someone else attempting to use your card.

If you remember the correct number, wait until after midnight and try again.
If you cannot recall your PIN, call the EBT Customer Service line at 1-888-622-7328 and follow the automated steps to choose a new one.
Pick a new four-digit code that is hard to guess and do not store it near your card.

Card Will Not Swipe or Is Damaged

Frequent swiping, bending, or exposure to heat can weaken the magnetic stripe or chip, preventing a point-of-sale terminal from reading it. You might see a “Cannot read card” error, have the card declined at multiple stores, or notice visible cracks on the card itself.

Gently wipe the stripe with a soft cloth and try using it at another register.
If it is still unreadable, call 1-888-622-7328 to request a replacement. Your new card will arrive by mail in 7–10 days with your existing balance and PIN.
If you need food urgently, you can ask your county Department of Social Services (DSS) for a temporary voucher.

Balance Shows $0 or an Unexpected Amount

A store terminal may show no funds even when you believe your account has money. This can happen if you are looking at last month’s balance, a recent purchase is still “pending,” or you accidentally checked the wrong card number. An accurate EBT balance check in North Carolina is simple with the right tools.

Call the customer service line at 1-888-622-7328.
Log in to the ebtEdge portal or use the free ebtEDGE mobile app.
Download the Benny app, which links securely to your card to show real-time balances.
Check the ending balance printed on your last grocery receipt.

If your confirmed balance differs from what the store terminal reads, ask the cashier to cancel the sale and retry. If the problem persists, contact customer service to open a balance inquiry ticket.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check North Carolina EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Whether you receive benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash from programs like Temporary Assistance for Needy Families (TANF), your EBT card is your lifeline. Knowing how to check North Carolina EBT balance helps you manage your budget and avoid running out of funds.

This guide will show you how to check EBT balance in North Carolina using several methods, from a mobile app to EBT Customer Service phone calls.

How to Check Your EBT Balance in North Carolina

You can check your EBT balance in North Carolina in several ways. These include checking online through the ebtEDGE portal, using the Benny mobile app, calling the automated customer service line, making an inquiry at an ATM, or simply looking at your last grocery store receipt. Each method gives you quick access to your current SNAP and EBT Cash funds.

1. Check Your Balance Online

Accessing your account information through the state's official web portal is a straightforward way to perform an EBT balance check in North Carolina.

Go to the ebtEDGE portal or the NCDHHS EBT page and choose “Cardholder Login.”
Enter your 16-digit EBT card number without spaces and press “Login.”
Type in your PIN to access your account summary.
Your current Food & Nutrition Services (SNAP) and Work First (TANF) EBT Cash balances will be displayed at the top of the page.

2. Use the Benny Mobile App

Using a mobile app provides a convenient method to check North Carolina EBT balance from anywhere.

Download the Benny app and create a free account with your phone number or email.
Enter your zip code, then link your EBT card by providing the card number and the last four digits of your SSN or your zip code.
Tap “Balance” on the home screen to see your current SNAP and EBT Cash balances instantly.

Benny also offers cashback on eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the 24-Hour Customer Service Line

Calling the toll-free EBT Customer Service line at 1-888-622-7328 lets you hear your balance over the phone.

Follow the voice prompts after calling. Spanish instructions begin after the English ones, and live agents can provide assistance with the help of interpreters, with full language-access details available online.
Speak or enter your 16-digit card number, followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances.
You can press “0” or stay on the line to speak with an agent for help with a lost, stolen, or blocked card.

4. Make an ATM Balance Inquiry

Checking your EBT Cash balance is possible at many ATMs, though some may not show your SNAP balance.

Find a surcharge-free machine using an Allpoint Locator to avoid fees.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Select “Checking” for your EBT Cash balance or “Food Stamp” for your SNAP balance, though the wording may vary.
Your balance will appear on the screen and can be printed on a receipt.

If an ATM only shows your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE online portal or by using the Benny app.

5. Check Your Last Store Receipt

Reviewing your most recent store receipt is a simple way to confirm your funds. After every purchase made with your EBT card, the printed receipt will list your remaining SNAP (FNS) and EBT Cash (TANF) balances at the bottom.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise, making it more important than ever to be vigilant. Recognizing the different forms these scams can take is the first step in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use physical skimmers on card readers to copy your card data and cameras to steal your PIN. They also use digital "smishing" texts with fake links, sometimes disguised as a way to check North Carolina EBT balance, to trick you into revealing your card number. Criminals then clone your card and drain your account.

What to Do If Your Benefits Are Stolen

If you suspect fraud, freeze your card and call for a replacement. The authority to replace stolen SNAP benefits expired on December 21, 2024. As of that date, neither stolen SNAP nor Work First/TANF cash benefits are reimbursed. Victims receive a new card, but the stolen funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your access to benefits. Here are three common EBT card problems and the straightforward steps you can take to resolve them quickly.

Card Is Locked or You Forgot Your PIN

If the wrong PIN is entered four times in a row, the North Carolina system automatically locks the card until after 12:01 a.m. the next day. This can happen due to repeated keypad errors, a child guessing the PIN, or someone else attempting to use your card.

If you remember the correct number, wait until after midnight and try again.
If you cannot recall your PIN, call the EBT Customer Service line at 1-888-622-7328 and follow the automated steps to choose a new one.
Pick a new four-digit code that is hard to guess and do not store it near your card.

Card Will Not Swipe or Is Damaged

Frequent swiping, bending, or exposure to heat can weaken the magnetic stripe or chip, preventing a point-of-sale terminal from reading it. You might see a “Cannot read card” error, have the card declined at multiple stores, or notice visible cracks on the card itself.

Gently wipe the stripe with a soft cloth and try using it at another register.
If it is still unreadable, call 1-888-622-7328 to request a replacement. Your new card will arrive by mail in 7–10 days with your existing balance and PIN.
If you need food urgently, you can ask your county Department of Social Services (DSS) for a temporary voucher.

Balance Shows $0 or an Unexpected Amount

A store terminal may show no funds even when you believe your account has money. This can happen if you are looking at last month’s balance, a recent purchase is still “pending,” or you accidentally checked the wrong card number. An accurate EBT balance check in North Carolina is simple with the right tools.

Call the customer service line at 1-888-622-7328.
Log in to the ebtEdge portal or use the free ebtEDGE mobile app.
Download the Benny app, which links securely to your card to show real-time balances.
Check the ending balance printed on your last grocery receipt.

If your confirmed balance differs from what the store terminal reads, ask the cashier to cancel the sale and retry. If the problem persists, contact customer service to open a balance inquiry ticket.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check North Carolina EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Whether you receive benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash from programs like Temporary Assistance for Needy Families (TANF), your EBT card is your lifeline. Knowing how to check North Carolina EBT balance helps you manage your budget and avoid running out of funds.

This guide will show you how to check EBT balance in North Carolina using several methods, from a mobile app to EBT Customer Service phone calls.

How to Check Your EBT Balance in North Carolina

You can check your EBT balance in North Carolina in several ways. These include checking online through the ebtEDGE portal, using the Benny mobile app, calling the automated customer service line, making an inquiry at an ATM, or simply looking at your last grocery store receipt. Each method gives you quick access to your current SNAP and EBT Cash funds.

1. Check Your Balance Online

Accessing your account information through the state's official web portal is a straightforward way to perform an EBT balance check in North Carolina.

Go to the ebtEDGE portal or the NCDHHS EBT page and choose “Cardholder Login.”
Enter your 16-digit EBT card number without spaces and press “Login.”
Type in your PIN to access your account summary.
Your current Food & Nutrition Services (SNAP) and Work First (TANF) EBT Cash balances will be displayed at the top of the page.

2. Use the Benny Mobile App

Using a mobile app provides a convenient method to check North Carolina EBT balance from anywhere.

Download the Benny app and create a free account with your phone number or email.
Enter your zip code, then link your EBT card by providing the card number and the last four digits of your SSN or your zip code.
Tap “Balance” on the home screen to see your current SNAP and EBT Cash balances instantly.

Benny also offers cashback on eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the 24-Hour Customer Service Line

Calling the toll-free EBT Customer Service line at 1-888-622-7328 lets you hear your balance over the phone.

Follow the voice prompts after calling. Spanish instructions begin after the English ones, and live agents can provide assistance with the help of interpreters, with full language-access details available online.
Speak or enter your 16-digit card number, followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances.
You can press “0” or stay on the line to speak with an agent for help with a lost, stolen, or blocked card.

4. Make an ATM Balance Inquiry

Checking your EBT Cash balance is possible at many ATMs, though some may not show your SNAP balance.

Find a surcharge-free machine using an Allpoint Locator to avoid fees.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Select “Checking” for your EBT Cash balance or “Food Stamp” for your SNAP balance, though the wording may vary.
Your balance will appear on the screen and can be printed on a receipt.

If an ATM only shows your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE online portal or by using the Benny app.

5. Check Your Last Store Receipt

Reviewing your most recent store receipt is a simple way to confirm your funds. After every purchase made with your EBT card, the printed receipt will list your remaining SNAP (FNS) and EBT Cash (TANF) balances at the bottom.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise, making it more important than ever to be vigilant. Recognizing the different forms these scams can take is the first step in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use physical skimmers on card readers to copy your card data and cameras to steal your PIN. They also use digital "smishing" texts with fake links, sometimes disguised as a way to check North Carolina EBT balance, to trick you into revealing your card number. Criminals then clone your card and drain your account.

What to Do If Your Benefits Are Stolen

If you suspect fraud, freeze your card and call for a replacement. The authority to replace stolen SNAP benefits expired on December 21, 2024. As of that date, neither stolen SNAP nor Work First/TANF cash benefits are reimbursed. Victims receive a new card, but the stolen funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your access to benefits. Here are three common EBT card problems and the straightforward steps you can take to resolve them quickly.

Card Is Locked or You Forgot Your PIN

If the wrong PIN is entered four times in a row, the North Carolina system automatically locks the card until after 12:01 a.m. the next day. This can happen due to repeated keypad errors, a child guessing the PIN, or someone else attempting to use your card.

If you remember the correct number, wait until after midnight and try again.
If you cannot recall your PIN, call the EBT Customer Service line at 1-888-622-7328 and follow the automated steps to choose a new one.
Pick a new four-digit code that is hard to guess and do not store it near your card.

Card Will Not Swipe or Is Damaged

Frequent swiping, bending, or exposure to heat can weaken the magnetic stripe or chip, preventing a point-of-sale terminal from reading it. You might see a “Cannot read card” error, have the card declined at multiple stores, or notice visible cracks on the card itself.

Gently wipe the stripe with a soft cloth and try using it at another register.
If it is still unreadable, call 1-888-622-7328 to request a replacement. Your new card will arrive by mail in 7–10 days with your existing balance and PIN.
If you need food urgently, you can ask your county Department of Social Services (DSS) for a temporary voucher.

Balance Shows $0 or an Unexpected Amount

A store terminal may show no funds even when you believe your account has money. This can happen if you are looking at last month’s balance, a recent purchase is still “pending,” or you accidentally checked the wrong card number. An accurate EBT balance check in North Carolina is simple with the right tools.

Call the customer service line at 1-888-622-7328.
Log in to the ebtEdge portal or use the free ebtEDGE mobile app.
Download the Benny app, which links securely to your card to show real-time balances.
Check the ending balance printed on your last grocery receipt.

If your confirmed balance differs from what the store terminal reads, ask the cashier to cancel the sale and retry. If the problem persists, contact customer service to open a balance inquiry ticket.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check North Carolina EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Whether you receive benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash from programs like Temporary Assistance for Needy Families (TANF), your EBT card is your lifeline. Knowing how to check North Carolina EBT balance helps you manage your budget and avoid running out of funds.

This guide will show you how to check EBT balance in North Carolina using several methods, from a mobile app to EBT Customer Service phone calls.

How to Check Your EBT Balance in North Carolina

You can check your EBT balance in North Carolina in several ways. These include checking online through the ebtEDGE portal, using the Benny mobile app, calling the automated customer service line, making an inquiry at an ATM, or simply looking at your last grocery store receipt. Each method gives you quick access to your current SNAP and EBT Cash funds.

1. Check Your Balance Online

Accessing your account information through the state's official web portal is a straightforward way to perform an EBT balance check in North Carolina.

Go to the ebtEDGE portal or the NCDHHS EBT page and choose “Cardholder Login.”
Enter your 16-digit EBT card number without spaces and press “Login.”
Type in your PIN to access your account summary.
Your current Food & Nutrition Services (SNAP) and Work First (TANF) EBT Cash balances will be displayed at the top of the page.

2. Use the Benny Mobile App

Using a mobile app provides a convenient method to check North Carolina EBT balance from anywhere.

Download the Benny app and create a free account with your phone number or email.
Enter your zip code, then link your EBT card by providing the card number and the last four digits of your SSN or your zip code.
Tap “Balance” on the home screen to see your current SNAP and EBT Cash balances instantly.

Benny also offers cashback on eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the 24-Hour Customer Service Line

Calling the toll-free EBT Customer Service line at 1-888-622-7328 lets you hear your balance over the phone.

Follow the voice prompts after calling. Spanish instructions begin after the English ones, and live agents can provide assistance with the help of interpreters, with full language-access details available online.
Speak or enter your 16-digit card number, followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances.
You can press “0” or stay on the line to speak with an agent for help with a lost, stolen, or blocked card.

4. Make an ATM Balance Inquiry

Checking your EBT Cash balance is possible at many ATMs, though some may not show your SNAP balance.

Find a surcharge-free machine using an Allpoint Locator to avoid fees.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Select “Checking” for your EBT Cash balance or “Food Stamp” for your SNAP balance, though the wording may vary.
Your balance will appear on the screen and can be printed on a receipt.

If an ATM only shows your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE online portal or by using the Benny app.

5. Check Your Last Store Receipt

Reviewing your most recent store receipt is a simple way to confirm your funds. After every purchase made with your EBT card, the printed receipt will list your remaining SNAP (FNS) and EBT Cash (TANF) balances at the bottom.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise, making it more important than ever to be vigilant. Recognizing the different forms these scams can take is the first step in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use physical skimmers on card readers to copy your card data and cameras to steal your PIN. They also use digital "smishing" texts with fake links, sometimes disguised as a way to check North Carolina EBT balance, to trick you into revealing your card number. Criminals then clone your card and drain your account.

What to Do If Your Benefits Are Stolen

If you suspect fraud, freeze your card and call for a replacement. The authority to replace stolen SNAP benefits expired on December 21, 2024. As of that date, neither stolen SNAP nor Work First/TANF cash benefits are reimbursed. Victims receive a new card, but the stolen funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your access to benefits. Here are three common EBT card problems and the straightforward steps you can take to resolve them quickly.

Card Is Locked or You Forgot Your PIN

If the wrong PIN is entered four times in a row, the North Carolina system automatically locks the card until after 12:01 a.m. the next day. This can happen due to repeated keypad errors, a child guessing the PIN, or someone else attempting to use your card.

If you remember the correct number, wait until after midnight and try again.
If you cannot recall your PIN, call the EBT Customer Service line at 1-888-622-7328 and follow the automated steps to choose a new one.
Pick a new four-digit code that is hard to guess and do not store it near your card.

Card Will Not Swipe or Is Damaged

Frequent swiping, bending, or exposure to heat can weaken the magnetic stripe or chip, preventing a point-of-sale terminal from reading it. You might see a “Cannot read card” error, have the card declined at multiple stores, or notice visible cracks on the card itself.

Gently wipe the stripe with a soft cloth and try using it at another register.
If it is still unreadable, call 1-888-622-7328 to request a replacement. Your new card will arrive by mail in 7–10 days with your existing balance and PIN.
If you need food urgently, you can ask your county Department of Social Services (DSS) for a temporary voucher.

Balance Shows $0 or an Unexpected Amount

A store terminal may show no funds even when you believe your account has money. This can happen if you are looking at last month’s balance, a recent purchase is still “pending,” or you accidentally checked the wrong card number. An accurate EBT balance check in North Carolina is simple with the right tools.

Call the customer service line at 1-888-622-7328.
Log in to the ebtEdge portal or use the free ebtEDGE mobile app.
Download the Benny app, which links securely to your card to show real-time balances.
Check the ending balance printed on your last grocery receipt.

If your confirmed balance differs from what the store terminal reads, ask the cashier to cancel the sale and retry. If the problem persists, contact customer service to open a balance inquiry ticket.

Get 1-3% cash back on groceries and track your EBT Balance

Download the app

Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check North Carolina EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.

Frequently Asked Questions

SHARE

Whether you receive benefits from the Supplemental Nutrition Assistance Program (SNAP) or EBT Cash from programs like Temporary Assistance for Needy Families (TANF), your EBT card is your lifeline. Knowing how to check North Carolina EBT balance helps you manage your budget and avoid running out of funds.

This guide will show you how to check EBT balance in North Carolina using several methods, from a mobile app to EBT Customer Service phone calls.

How to Check Your EBT Balance in North Carolina

You can check your EBT balance in North Carolina in several ways. These include checking online through the ebtEDGE portal, using the Benny mobile app, calling the automated customer service line, making an inquiry at an ATM, or simply looking at your last grocery store receipt. Each method gives you quick access to your current SNAP and EBT Cash funds.

1. Check Your Balance Online

Accessing your account information through the state's official web portal is a straightforward way to perform an EBT balance check in North Carolina.

Go to the ebtEDGE portal or the NCDHHS EBT page and choose “Cardholder Login.”
Enter your 16-digit EBT card number without spaces and press “Login.”
Type in your PIN to access your account summary.
Your current Food & Nutrition Services (SNAP) and Work First (TANF) EBT Cash balances will be displayed at the top of the page.

2. Use the Benny Mobile App

Using a mobile app provides a convenient method to check North Carolina EBT balance from anywhere.

Download the Benny app and create a free account with your phone number or email.
Enter your zip code, then link your EBT card by providing the card number and the last four digits of your SSN or your zip code.
Tap “Balance” on the home screen to see your current SNAP and EBT Cash balances instantly.

Benny also offers cashback on eligible purchases at participating stores, including Walmart, Costco, Walgreens, and Trader Joe’s.

3. Call the 24-Hour Customer Service Line

Calling the toll-free EBT Customer Service line at 1-888-622-7328 lets you hear your balance over the phone.

Follow the voice prompts after calling. Spanish instructions begin after the English ones, and live agents can provide assistance with the help of interpreters, with full language-access details available online.
Speak or enter your 16-digit card number, followed by your 4-digit PIN.
An automated voice will read your current SNAP and EBT Cash balances.
You can press “0” or stay on the line to speak with an agent for help with a lost, stolen, or blocked card.

4. Make an ATM Balance Inquiry

Checking your EBT Cash balance is possible at many ATMs, though some may not show your SNAP balance.

Find a surcharge-free machine using an Allpoint Locator to avoid fees.
Insert your EBT card, enter your PIN, and choose the “Balance Inquiry” option.
Select “Checking” for your EBT Cash balance or “Food Stamp” for your SNAP balance, though the wording may vary.
Your balance will appear on the screen and can be printed on a receipt.

If an ATM only shows your EBT Cash funds, you can check your SNAP balance by logging into the ebtEDGE online portal or by using the Benny app.

5. Check Your Last Store Receipt

Reviewing your most recent store receipt is a simple way to confirm your funds. After every purchase made with your EBT card, the printed receipt will list your remaining SNAP (FNS) and EBT Cash (TANF) balances at the bottom.

Download Benny app to save on groceries

Get coupons from your favorite brands
Earn 1-3% cash back on SNAP and track your EBT balance
Get 1% cash back with the Benny Visa card and build your credit score

Download the app

How Can I Keep My EBT Card Secure?

Phishing and spam attacks targeting EBT users are on the rise, making it more important than ever to be vigilant. Recognizing the different forms these scams can take is the first step in protecting your benefits from theft.

How EBT Benefits Are Stolen

Thieves use physical skimmers on card readers to copy your card data and cameras to steal your PIN. They also use digital "smishing" texts with fake links, sometimes disguised as a way to check North Carolina EBT balance, to trick you into revealing your card number. Criminals then clone your card and drain your account.

What to Do If Your Benefits Are Stolen

If you suspect fraud, freeze your card and call for a replacement. The authority to replace stolen SNAP benefits expired on December 21, 2024. As of that date, neither stolen SNAP nor Work First/TANF cash benefits are reimbursed. Victims receive a new card, but the stolen funds are permanently lost.

Other Common Issues with EBT Cards and How to Resolve Them

Beyond security threats, everyday glitches can disrupt your access to benefits. Here are three common EBT card problems and the straightforward steps you can take to resolve them quickly.

Card Is Locked or You Forgot Your PIN

If the wrong PIN is entered four times in a row, the North Carolina system automatically locks the card until after 12:01 a.m. the next day. This can happen due to repeated keypad errors, a child guessing the PIN, or someone else attempting to use your card.

If you remember the correct number, wait until after midnight and try again.
If you cannot recall your PIN, call the EBT Customer Service line at 1-888-622-7328 and follow the automated steps to choose a new one.
Pick a new four-digit code that is hard to guess and do not store it near your card.

Card Will Not Swipe or Is Damaged

Frequent swiping, bending, or exposure to heat can weaken the magnetic stripe or chip, preventing a point-of-sale terminal from reading it. You might see a “Cannot read card” error, have the card declined at multiple stores, or notice visible cracks on the card itself.

Gently wipe the stripe with a soft cloth and try using it at another register.
If it is still unreadable, call 1-888-622-7328 to request a replacement. Your new card will arrive by mail in 7–10 days with your existing balance and PIN.
If you need food urgently, you can ask your county Department of Social Services (DSS) for a temporary voucher.

Balance Shows $0 or an Unexpected Amount

A store terminal may show no funds even when you believe your account has money. This can happen if you are looking at last month’s balance, a recent purchase is still “pending,” or you accidentally checked the wrong card number. An accurate EBT balance check in North Carolina is simple with the right tools.

Call the customer service line at 1-888-622-7328.
Log in to the ebtEdge portal or use the free ebtEDGE mobile app.
Download the Benny app, which links securely to your card to show real-time balances.
Check the ending balance printed on your last grocery receipt.

If your confirmed balance differs from what the store terminal reads, ask the cashier to cancel the sale and retry. If the problem persists, contact customer service to open a balance inquiry ticket.

Get 1-3% cash back on groceries and track your EBT Balance

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Track Your EBT Balance and Earn Cashback with Benny

Benny is a free app that helps you check North Carolina EBT balance in real time and get cash back on eligible purchases at stores like Target, Walmart, Kroger, Costco, and others. To get started, link your EBT card to the app. After you make a purchase, scan your receipt with Benny to receive cashback on SNAP-eligible items.

Download Benny to take control of your spending and get more out of your EBT benefits.