EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps ensure you have enough funds for your purchases and prevents unexpected declines at the checkout. It also allows you to monitor for any unauthorized transactions.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own pros and cons regarding convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app. It's completely free with no hidden fees.
Call the New Mexico EBT Hotline
Cardholders can check their EBT balance by calling the New Mexico EBT customer service number at 1-800-283-4465. After dialing, select your preferred language, enter your EBT card number when prompted, and listen for your balance details. Alternatively, you can use the number printed on the back of your card.
Use New Mexico's Official SNAP Website
To check your EBT balance online in New Mexico, follow these steps:
Visit the New Mexico EBT website.
Log in with your username and password. If you do not have an account, you will need to create one by clicking on the "Create Account" button and following the registration instructions.
Once logged in, navigate to the section labeled "EBT" or "SNAP" to view your balance and recent transactions.
Check at an ATM
Insert your EBT card into any ATM displaying the Quest® logo and enter your PIN. Select the option to check your balance, and the machine will display your current EBT balance on the screen.
Be aware that some ATMs may charge a fee for balance inquiries, so it's best to use ATMs that offer free services for EBT cardholders.
Review Store Receipts
After making a purchase, EBT users can check their balance by looking at the bottom of their receipt, where the remaining EBT Food and EBT Cash balances are typically printed. This quick and easy method helps you keep track of your funds without any extra steps.
Know Your EBT Benefits Schedule
Understanding when EBT benefits are loaded onto your card helps you plan your shopping trips and ensures you have access to funds when needed.
When Funds Are Typically Loaded
In New Mexico, EBT funds are typically loaded based on the last digit of the recipient's Social Security Number (SSN). This staggered system helps manage the distribution process efficiently. Knowing your deposit schedule can help you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-800-283-4465.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in New Mexico roll over to the next month and accumulate. For more details, visit the YES New Mexico website.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are some solutions to address the most frequent problems.
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-800-283-4465 to report your card as lost or stolen. This will freeze your account to prevent unauthorized transactions.
Request a Replacement Card: After reporting, request a new card. It will be mailed to your registered address within 7-10 business days.
File a Report if Required: Some states may require you to file a police report for a stolen card. Check with New Mexico's YES New Mexico website for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, it's crucial to act quickly to secure your benefits and resolve the issue. Here are the steps you should follow:
Review Your Transaction History Regularly: Make it a habit to check your EBT transaction history frequently. This will help you spot any discrepancies as soon as they occur.
Contact Customer Service: If you find any unauthorized or incorrect charges, immediately call the New Mexico EBT hotline at 1-800-283-4465 to report the issue. Provide them with details of the transaction in question.
Follow Up as Necessary: After reporting the issue, keep track of your case and follow up with customer service if needed to ensure the problem is resolved.
Bonus Tip: Use the Benny app to monitor your transactions in real-time. This can help you quickly identify and report any incorrect charges, ensuring your benefits are protected.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your card. If it has expired, contact customer service to request a replacement.
System Outages: Sometimes, system outages can prevent transactions from going through. Check the YES New Mexico website for any outage notifications or call the EBT hotline for updates.
Reset PIN or Unlock Account
Call the New Mexico Hotline: Dial the New Mexico EBT customer service number at 1-800-283-4465. Select the option for a PIN reset from the automated menu. Follow the prompts to choose a new PIN.
Use the YES New Mexico Portal: Log in to the YES New Mexico portal. Once logged in, navigate to the section for managing your EBT account. Follow the instructions to reset your PIN.
When choosing a new PIN, ensure it is secure and not easily guessable. Avoid sharing your PIN with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can monitor your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Just connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
