EBT Guides
Mar 19, 2025
Regularly checking your EBT balance helps ensure you have enough funds for your needs and prevents unexpected denials at checkout. It also allows you to quickly spot any unauthorized transactions.
In this article, we’ll cover five practical ways to check your EBT balance and walk through how to troubleshoot common card issues—including resetting your PIN and identifying and reporting incorrect charges.
5 Ways to Check Your EBT Balance
There are several ways to check your EBT balance, each with its own pros and cons regarding convenience and ease of access.
Use the Benny App
Benny is a free mobile app that allows you to check your EBT balance and transactions in real time by linking your EBT card to the app. With Benny, you can also get cashback on groceries and other purchases, including at stores like Dollar Tree, Target, Walmart, and many others.
Download the Benny app to start managing your EBT balance more efficiently. It's completely free with no hidden fees.
Call the New Jersey EBT Hotline
Cardholders can check their EBT balance by calling the New Jersey EBT customer service number at 1-800-997-3333. After dialing, select your preferred language, enter your EBT card number when prompted, and listen for your balance details. Alternatively, you can use the number printed on the back of your card.
Use New Jersey's Official SNAP Website
To check your EBT balance online in New Jersey, follow these steps:
Visit the New Jersey EBT website.
Click on the "Check Your Balance" link.
Enter your EBT card number and PIN when prompted.
Review your current balance and recent transactions.
Check at an ATM
Insert your EBT card into any ATM displaying the Quest® logo and enter your PIN. Select the option to check your balance, and the machine will display your current EBT balance.
Be aware that some ATMs may charge a fee for balance inquiries, so it's best to use ATMs that offer free services for EBT cardholders.
Review Store Receipts
After making a purchase, EBT users can check their balance by looking at the bottom of their receipt, where the remaining EBT Food and EBT Cash balances are typically printed. This quick and easy method helps you keep track of your funds without any extra steps.
Know Your EBT Benefits Schedule
Understanding when EBT benefits are loaded onto your card helps you plan your shopping trips and manage your budget effectively.
When Funds Are Typically Loaded
In New Jersey, EBT funds are typically loaded based on the last digit of the recipient's case number. This staggered system ensures a smooth distribution of benefits throughout the month. Knowing your deposit schedule helps you manage your balance and budget effectively. Check out the monthly EBT deposit schedule to know when to expect your benefits every month.
If your deposit date falls on a weekend or holiday, benefits are usually loaded the previous business day. Occasionally, delays due to system maintenance or statewide issues can occur. Notifications about unplanned delays will be posted on the state’s EBT website or shared via customer service. If your benefits are not deposited on time, call the EBT hotline at 1-800-997-3333.
Do Unused Benefits Roll Over?
Yes, unused EBT benefits in New Jersey roll over to the next month and accumulate. For more details, visit the New Jersey SNAP portal.
How to Fix Common Issues with EBT Cards
Occasionally, your EBT card may encounter issues even when it appears to be in good condition. Here are some solutions to address the most frequent problems.
Resetting Your PIN
Report a Lost or Stolen Card
If your EBT card is lost or stolen, take immediate action to secure your benefits.
Contact Customer Service Immediately: Call the EBT hotline at 1-800-997-3333 to report your card as lost or stolen. This will freeze your account to prevent unauthorized use.
Request a Replacement Card: Ask the customer service representative to send you a new EBT card. It typically arrives within 7-10 business days.
File a Report if Required: Depending on your situation, you may need to file a report with your local SNAP office. Check the New Jersey SNAP portal for specific instructions.
Spot and Report a Wrong Charge
If you notice unauthorized or incorrect charges on your EBT account, take immediate action to protect your benefits.
Review Transaction History Regularly: Make it a habit to check your transaction history frequently. This helps you quickly identify any discrepancies.
Contact Customer Service: Call the New Jersey EBT hotline at 1-800-997-3333 to report any unauthorized or incorrect charges. Provide as much detail as possible to help resolve the issue promptly.
Follow Up as Necessary: Keep track of your report and follow up with customer service if the issue is not resolved in a timely manner. Document all communications for your records.
Bonus Tip: Use the Benny app to monitor your transactions in real-time and quickly spot any incorrect charges. This can help you take immediate action and safeguard your benefits.
Fix Card Declines With Balance Available
If your EBT card is declined despite having a sufficient balance, consider these possible issues:
Incorrect PIN Entry: Double-check that you are entering the correct PIN. Multiple incorrect attempts can temporarily lock your card.
Expired Card: Verify the expiration date on your EBT card. If it has expired, contact customer service at 1-800-997-3333 to request a replacement.
System Outages: Occasionally, system outages or maintenance can cause temporary declines. Check the NJ SNAP website for any announcements regarding system issues.
Reset PIN or Unlock Account
To reset your PIN or unlock your EBT account, follow these steps:
Call the New Jersey Hotline: Dial 1-800-997-3333 and select the option for PIN reset. Follow the automated prompts to choose a new PIN.
Use the New Jersey SNAP Portal: Log in to the NJ SNAP portal. Once logged in, navigate to the section for PIN management and follow the instructions to reset your PIN.
When choosing a new PIN, ensure it is secure and avoid sharing it with others to protect your benefits.
Download Benny to Stay on Top of Your EBT Balance
With the Benny app, you can track your EBT balance and spending in real time, and earn cash back on groceries at stores like Target, Walmart, and more. Just connect your EBT card and activate offers to start saving.
Download Benny to track your EBT spending and access cash back where you already shop.
